優點： "Everything, one of my favourite airlines"
優點： "Fast boarding, on time, movies."
缺點： "Softer seats. Better food. Seat parents with their screaming babies and children in the back of the plabe!!!"
優點： "Amazing crew!"
缺點： "The seats were not the best and it would have been nice to have a meal other than just a small breakfast."
優點： "The Seat is good."
缺點： "The check in counter welcoming should be better in Barcelona"
優點： "I am looking for something good put didn’t find Sorry"
缺點： "The departure time should be on time Our flight was delayed more than one hour"
缺點： "In most cases i was so disappointed to be allowed only 1 lugage of 50lb while i was supposed to be allowed 2 50lb of bags,i had to pay 275$ for the extra luggage,very disappointed as i was not expect that to happen,you guys made me look ashamed infront of people as i had to borrow money to pay for"
優點： "Easy booking on line"
缺點： "The gate was changed in Dubai without informing the passengers whom waiting on the original gate printed on the boarding pass. And charged me no show fees and delayed for an extra 12 hrs. I have the evidence of you need them."
缺點： "No it was good"
優點： "Double seat on economy class upper deck"
優點： "I like overall, food , entertainment, cleanliness and the amazing crew."
缺點： "I would fly again with emirates."
優點： "Easy transit. Plesant crew."
缺點： "Not much to add for an economy flight!"
優點： "Live sport TV, on board wifi"
缺點： "More livesport TVs and browsing data."
優點： "Crew, food, drinks and seats in business class were fantastic."
優點： "Seat was fixed for such a long flight it is hazardous to the spine ."
缺點： "Allow the seat to slightly recline like any other airline"
優點： "Emirates is always amazing"
缺點： "Business Class, lol."
缺點： "More what expected."
缺點： "Not getting delayed for 2 hours and then missing flight and waiting 5 more hours to rebook. Disaster."
缺點： "Vegan food was served with BUTTER how can this be vegan? NEED MORE Healthy options instead of Pan cakes etc made of Enriched Flour... Upgrades have become.alsmost nil. Emirates is making a huge profit but is not sharing with its passengers... had to wait one whole hour to get our baggage"
優點： "For the most part it really was a most excellent flight, especially the Dubai to SF leg where there were SO MANY CHILDREN around [should get a free upgrade just for surviving that] but the flight crew did exceptionally well and remained calm all the way through. Apart from one grumpyish woman on the second flight the majority of crew were exceptional and really went out of their way to serve and help."
缺點： "I slashed my finger fairly painfully on a toilet door while pushing it from the outside to open it on the Dubai to Cape Town flight [again, an upgrade on my home flight which is a bucket list dream would more than make up for that!] which i pointed out to a flight attendant and they took note of it and bandaged me up so it was dealt with well but hopefully that gets sorted out [she said she would write a report] cos it did unfortunately affect the rest of my flight a little... And so many crying babies [thankful for volume control on headphones] but literally that was it - love flying Emirates cos on the whole felt super well treated..."
缺點： "Everything was awesome."
優點： "I had a trouble because of crazy guy who sat behind of my seat. But crews didn't try to solve that problem actively. So, I will complaint about the attitudes of crews tomorrow morning."
缺點： "Crews attitude for the problems because of crazy guy of the flight. That was very passive responce. I was very embarrassed and frustrated. Why didn't the crews control and solve that kinds of problem? I don't understand. The crazy guy hits my seat about 4 to 5 times strongly."
優點： "Comfort. Service. Cleanliness. Efficiency. Hassle-free."
缺點： "Very small plastic cups of water. On-board on call crew service was slow."
優點： "Personalized service"
缺點： "Sound kept going of on movie"
優點： "Great service!"
優點： "Brilliant service from start to finish"
缺點： "No response when requested for help from flight attendants multiple times from SEA to DXB. Every time I have to walk to them for help."
缺點： "The seats on the 777-300ER were tiny compared to the seats on the A380 from JFK to dubai. My wife and I are both small people and we were cramped. This is very unfair to us and even so to larger people on such a long leg The entertainment screens were also very poor. Small, low res"
優點： "Breakfast portions were too small, and choices were not great. Boarding procedures were a little chaotic due to small space, and ground staff was not very polite when ordering passengers to board."
缺點： "there is a technical issue with the headset input and thus the entertainment system did not work."
優點： "Emirates crew knows how to manage the kids well and they have the right menu for kids, right entertainment"
缺點： "everything was mostly fine"
優點： "Business class was excellent overall."
缺點： "The food was appalling and crew service very ordinary much inferior to Qantas. The seats are also uncomfortable"
缺點： "Crew staff"
缺點： "Because the airline kept changing the gate numbers an this was my first time to fly alone. Plus I had to take a bus to a plane on the tarmac. I missed my flight. Tried to charge 600 for the same flight the next day. The people were rude an impolite at Dubai. It’s very expensive airport. Do Not Fly with United emerites at all. Terrible just terrible"
優點： "Seats were comfy and as expected perfect seat 79k"
缺點： "Stewards took a while to respond to the buzzer yet I was sat by the quarters Also food wasn’t offered the choice as they had ran out"
缺點： "Food was bland, repetitive (poor choice and variety) Crew was unwelcoming. Had to ask multiple times for water, soda and also take away plates I have travelled emirates before so this flight was bad compared to previous experiences"
缺點： "Very poor service overall"
優點： "Emirates deserves its reputation for providing an overall enjoyable experience"
缺點： "New Jersey airport is seriously lacking in functioning systems"
優點： "Air vents over seat, excellent entertainment and good food, comfortable seat. this route doesn’t seem to be too full for the long Hall flight"
缺點： "No foot rest - limited ability to upgrade. Bit noisy down the back but not to bad with noise cancelling headphones."
優點： "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
缺點： "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."
缺點： "My original flight was delayed so I needed to book for a hotel in manila and need to rebook my connecting flight from christchurch to queenstown. Supposedly, the airline company should offer a reimbursement for all my additional expenses. Vey inconvenient on my part."
優點： "A footrest would make the flight perfect."
缺點： "No footrest. Legs got tired. Felt like lifting them up."
優點： "The cabin, the variety of beverages and the time of the trip"
缺點： "Perhaps the strange breakfast and the TVs quality"
優點： "I like everything, every boby"
優點： "There really wasn't much to like, but I suppose the space in the seating was decent. We also did not have any delays in boarding and the flight itself was nice."
缺點： "The crew did not even ask customers if they needed water. The food selections were terrible, and then there was no selection at all by the time I had a chance to order my food. I didn't eat barely anything for the whole 12 hr flight. That is the worst situation I have ever been on when flying anywhere. So, yes, I found it horrible for the most part."
優點： "Only thing I liked in this flight was food."
缺點： "Starting from boarding this flight was a problem. we had a infant(18 month old) sleeping in our arms as the flight was at 3:30 Am and was delayed by an hour. There was not priority boarding for elderly and people with kids. We had to wait in queue holding our carry ons as well as the kid. As we were last in boarding it was hard to find a closest spot for our carry on. Crew would not respond for about 10 mins or so( not during take off or landing) this was during mid flight when there was no turbulence(seat belt sign was off). We asked for a veg meal instead of baby food as our kid eats solids and she does not like instant baby food's. We requested this when we booked her ticket , she was not even given food luckily we had some milk powder and water bottle. Really bad experience with Emirates"
優點： "Flight arrived on time"
缺點： "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
優點： "The crew was great. The soecial meal request was hadled well despite oversight."
缺點： "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
優點： "Crew was great and helpful despite oversight in my special meal."
缺點： "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
優點： "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
缺點： "A queuing system would be better-it was a bit disorganised at Amsterdam!"
優點： "Very friendly crew and on time with no problems."
優點： "The friendliness of the crew"
缺點： "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
缺點： "We had 4 hour delay causing a stop over at 3am. So yeah"
優點： "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
缺點： "A lot of delays, on both flights. We spent twice as much time waiting than flying."
優點： "quick/efficient boarding - good staff - good food - easy flight !"
缺點： "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
缺點： "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
優點： "Lovely crew, very helpful"
優點： "All good"
優點： "Best airline in the business quick efficient and outstanding service What else can you say"
優點： "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
缺點： "Nothing special"
優點： "Great service"
優點： "Excellent service. A meal , drink and a coffee included which we were not expecting."
優點： "Comfortable and well laid out seat area"
缺點： "Food was a little substandard for business class"
優點： "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
缺點： "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
優點： "We got a meal for a 1h flight only"
缺點： "No entertainment but normal for this type of flight"
優點： "Arrived Early!"
缺點： "Left Late :-)"
優點： "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
缺點： "Flight departing late."
優點： "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
優點： "Booked extra room seat which gave me good room for seating"
優點： "On time"
優點： "Very friendly crew"
優點： "Helpful and smiling cabin crew."
缺點： "At some point the luggage was lost. here."
優點： "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
缺點： "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
優點： "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
缺點： "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
優點： "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
缺點： "Flight was delayed due to weather in Amsterdam area"
優點： "The supplied pack of toothpaste/toothbrush"
缺點： "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
缺點： "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
缺點： "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
優點： "quick and relaxed"
優點： "was very quick"
優點： "Easy boarding, plenty of room"
優點： "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
缺點： "Not much to comment on here."
優點： "good service"
優點： "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
缺點： "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
缺點： "magazines very dog eared and some badly torn"
缺點： "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
缺點： "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
優點： "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
缺點： "lack of meal options"
優點： "Good food, good entertainment system, comfortable seating."
缺點： "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
優點： "Clean plane , good crew ,"
缺點： "they didn't load my baggage from flight 1 to 2"
優點： "Crew were very good."
缺點： "No vegan food available."
優點： "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
缺點： "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
缺點： "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
缺點： "Really hard to get boarding passes online"
優點： "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."
缺點： "There was no entertainment and the food could be better"
優點： "Crew was wonderful and welcoming!"
缺點： "Great experience"
優點： "The transfer times were excellent"
缺點： "Booked with my partner. Ended up sitting apart. Not good"
優點： "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
缺點： "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."
缺點： "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
缺點： "wine selection divider between seats"
優點： "Staff and services all very good definitely"
缺點： "Everything was brilliant"
優點： "Didn’t like the sandwich offered"
優點： "Just a routine flight but done with perfect execution."
優點： "Good quality flight"
缺點： "But delayed and lost baggage"
優點： "Staff was so helpful and attentive to our needs.Providing service with a smile."
優點： "Quick and efficient not lying more to say or critique."
缺點： "Coffee and a bread roll as a snack??"
優點： "Great service"
缺點： "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
優點： "Absolutely everything perfect."
缺點： "Through my own fault I ordered a different seat instead of window seat. :)"
優點： "Boarding was on time"
缺點： "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
優點： "The crew and flight was faultless"
缺點： "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."
優點： "真的想不到. 若有就是好險行李沒有不見"
缺點： "A320登機可以想到讓18排後的從四號門登機. 難到不知道下樓梯繞飛機走到四號門1-18排旅客都坐定位了嗎"
缺點： "Couldn't make the connection....Overall....an aweful experience!"
缺點： "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
缺點： "The delay was caused by too many carry on luggage for limited cabin overhead storage. The ramp agent should have better coordination."
優點： "Standard on most parts with pleasant staff"
缺點： "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
缺點： "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
缺點： "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
缺點： "I was asked to change my seat repeatedly"
缺點： "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."
優點： "Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak."
優點： "Hospitality of the flight attendants"
缺點： "Toilets could hv been cleaned more often"
優點： "Boarding & crew (inc ground staff & check-in) all good."
缺點： "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."
優點： "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"
缺點： "Some toilet facilities out of order and some slow service"
優點： "Boarding and punctuality."
缺點： "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."
優點： "Efficient on and off Staff polite and helpful"
缺點： "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
缺點： "Air France lost my luggage and they can't find it in the computer system."
優點： "Crew was great."
缺點： "Food could be a bit better. White bread is unhealthy."
優點： "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
缺點： "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."
優點： "Amazing service, seat and FOOD"
優點： "Good entertainment selection, and staff all very friendly. Food was pretty mediocre - main course was nice but the breakfast especially left a lot to be desired."
缺點： "Wheel chairs for my ill and aged parents was not provided"