優點： "Seat was ok."
缺點： "There was no food served at all! Just a plastic water container for the entire flight. Could’ve served a snack or two like JetBlue does in USA"
優點： "Excellent service . Good customer service"
缺點： "The best Airlines ever from every aspects, I’m frequent traveler of Turkish airlines and will be for good."
優點： "Good gluten free bread on Istanbul to Malta leg. Blankets are good as is amenity pack which has all but diasappeared on BA. Good choice of films"
缺點： "Foot rest in economy, gluten free meal is poor (except bread)."
缺點： "I didn’t make the flight to Antayla because the airport customs takes too long, kayak needs to let travelers know they need a visa and passport to travel through IST. Also tight connections are impossible."
優點： "Good food, excellent lounge in Istanbul and super comfy seats in the longer leg"
缺點： "Boarding crew did not have the required knowledge of visa process and made us wait 40 mins"
優點： "The flight schedule was on time"
優點： "It is always better when this flight is operated by wide body aircraft, as was the case with A330 this time"
優點： "Food was better"
缺點： "Seating was not tight"
缺點： "Very hot"
缺點： "Check-in counter: clerk was “mute”, no greeting, no words about the gate, luggage destination, passport paper. Poor communication: 90 minutes delay, but no announcements Inconsiderate: when the “business class bathroom” located between business and economy classes, was unoccupied, the fly attend Commanded not to use after standing there for 10 minutes. No tea or coffee with breakfast Gate has no information: no destination, no time indicated"
缺點： "Long delays, poor information, cold food and an entertainment system that wouldn't play films properly."
優點： "All was really good"
缺點： "Long lines ( about 40 min) to get into transfer zone at the airport. I guess this is not aircompanu fault, but airport."
優點： "the onboard entertainment system is poor: you don't have your personal screen, and the only programmes available are the saftey video and airline's ads. The flight was delayed for 20 minutes at the start however it arrived on time. So that was not really an issue."
缺點： "The crew are professioanl and the service is OK although you need to ask for your tea/coffee. The food isn't amazing but it meets my expectation about the short flight cuisine."
優點： "Great helpful staff, nice cabin layout with lots of space to sleep, excellent food, free internet, Live TV - what else could you ask for."
缺點： "There was nothing really to dislike here."
優點： "Healthy food options. Clean decent seats."
缺點： "The airport experience. UNSANITARY TOILETS. Worst than any 3rd world"
優點： "Food is really decent in economy. Good portions and variety."
缺點： "Leg room seems tight compared to other airlines."
缺點： "A little late"
優點： "I loved the food and the staff are very helpful and friendly. I have always chosen Turkish airlines."
優點： "I loved the customer service and the staff are ever so friendly. Always smiling and making sure we are ok. Polite and helpful."
優點： "The service onboard the flight was good as usual. Nice and attentive crew, and tasty food as well."
缺點： "Boarding took too long. The ground crew had all the passengers line up in front of the gate, and wait for about 30 minutes before we were allowed to board. No explanations were given for the delay. The entertainment service needs updating. There didn't seem to be a lot of new movies from the last time time I flew the airline over two months ago."
優點： "Turkish do a good job of giving you a good service for your money."
缺點： "Why not keep us informed why there are delays before take off. Headphones that worked well without having to fiddle with the connection would be good"
優點： "Friendly, charming and welcoming staff."
優點： "Istanbul Airport has good facilities and F&B options"
缺點： "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"
優點： "I liked the food."
缺點： "On the way back from Istanbul to London the plane was old and small, the TV kept shutting down,even the earpiece were not working."
優點： "I liked the vast variety of entertainment"
優點： "Lot of empty spaces"
缺點： "Lot of rubbish on the plane"
缺點： "Movies are not very new, i was asked to clear security again at istanbul gate after going to bathroom but i guess that makes me feel safe even though was inconvenient"
優點： "I liked everything, from the inflight catering, check in, etc! I had to cut short my trip to Istanbul due to a family issue- they couldn’t do enough to facilitate a flight home at short notice at a minimum cost and most importantly expedited my return with the minimum of hassle- thank you Turkish!"
缺點： "No negative points to make."
優點： "Nothing much to shout about this flight. It got there safely?"
缺點： "At 31" the pitch is terrible for a tall guy like myself. The screen was old and unresponsive, and there wasn't even a pleasant crew to supplement. How it won Best European Airline befuddles me."
優點： "The food was quite good"
缺點： "The new type of aircraft - less room between seats, entertainment system was poor, online check in didn't work, when I got to the airport I was sent away for an hour - was unable to get my prefered seat (window) by the time I had returned."
缺點： "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."
優點： "As always from Turkish Airlines, you get good service even for a relatively short flight. Puts other national carriers to shame."
優點： "Comfortable flight, on time and good service"
優點： "I didn’t like anything. Or maybe the only thing I liked is getting to my destination so I don’t have to be flown by that terrible airline anymore."
缺點： "The fact that Turkish airline clearly is too stingy to take proper care of their passengers. You don’t provide accommodation when people get a stopover which is disgusting considering it is an airline that is supposed to represent a developed country. This cancels out anything you feel is a plus about the airline. This needs to be sorted out."
缺點： "I have a trip from Manchester to Riyadh and I have a stop in Istanbul. Manchester plane was delayed one hour, no problem, but I arrived in Istanbul at the right time and the gate was open I gave them my ticket. They told me that the sestem moved your seat to the second plane but now the plane is open. ? I waited 6 hours at Ataturk airport and had a working meeting I could not attend"
缺點： "The worst airline I have ever flown with, worst disruption management"
缺點： "After bus arrived at steps kept on it 20 mins. 2 more buses arrived in this time. Still wait. Then let out all at once. Massive queues to board. Poeple not dressed for this. Poor babies crying Maybe 15 mins waiting in 2am cold on tarmac."
優點： "Generally better than other European airlines particularly BA and better priced"
缺點： "Work to do on consistency with crew"
優點： "I am a disabled passenger. Turkish look after me well."
缺點： "No complaints. Good service"
缺點： "The flight was cancelled and I still didnt receice my refund."
優點： "Everything was well taken care of."
缺點： "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."
優點： "The friendly crew provided slippers, sleep mask, mini tooth brushes & paste, socks & lip balm for each passenger which was very nice. The food was really decent for airplane food & they provided free alcohol beer or wine with both of the 2 meals. Each seat had a usb spot to charge your phone & a nice screen for watching movies & tv shows. Wish there were more movie & tv show options, only suggestion."
優點： "Everything went well apart from my suitcase been lost on the connecting flights to Ercan."
缺點： "Eight hours waiting for a connecting flight at Istanbul airport."
優點： "Seats comfy. Turkish airlines rep came to collect passengers as previous flight delayed."
缺點： "TV/Movie/music database was empty for my seat. The temperature in the plane was very hot throughout flight."
缺點： "More staff to ease boarding--a passenger tripped and was "run over" by other passengers"
優點： "nothing really special"
缺點： "Food is very Poor Seats are cramped and uncomfortable"
優點： "Friendly crew"
缺點： "The issue of excess baggage. Would appreciate to buy on line before my flight so that I know how much to carry and also that I am covered before leaving home. Payment at the airport may be too costly as well as unreasonable. It's like a penalty for having excess luggage. This is the reason I prefer flying with EMIRATES because they afford me to but pay fir excess luggage before my departure. Planning ahead is key"
缺點： "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
優點： "Usual faultless KLM experience"
優點： "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
缺點： "Flight was delayed, had to run to my next connection flight."
優點： "Flight arrived on time"
缺點： "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
優點： "Customer care was super supportive"
缺點： "Inflight sandwiches"
優點： "The crew were excellent and seats were comfy."
缺點： "Headphones for the entertainment centre.could have been better. Sound quality not great."
優點： "Very friendly crew and on time with no problems."
缺點： "Head support for 6 feet plus people on seats would be good"
優點： "Seat was good"
缺點： "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
優點： "The crew are amazing! Attentive and friendly."
缺點： "The seats could have been bigger."
缺點： "Flight cancelled"
優點： "quick/efficient boarding - good staff - good food - easy flight !"
缺點： "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
優點： "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
缺點： "The earphones could have worked!"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
優點： "Crew were great, food, entertainment, seat and everything else was great as well."
缺點： "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
優點： "They considered my reguest of vegiterian food."
缺點： "I have no complaints."
優點： "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
缺點： "There were several flight delays and gates were changes a few times."
優點： "Was happy to pay extra 45.5 pounds for laugages which was hidden"
缺點： "Not happy to pay extra money for my case"
缺點： "Nothing special"
優點： "Great service"
優點： "Good flight, very attentive crew."
優點： "Food and staff behaviour"
缺點： "They have mabaged to lost my luggage"
優點： "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
缺點： "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
優點： "Arrived Early!"
缺點： "Left Late :-)"
缺點： "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
優點： "Short flight with good communication."
缺點： "Nil to complain."
優點： "Absolutely nothing!"
缺點： "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
優點： "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
優點： "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
缺點： "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
優點： "Comfortable seats. Warm plane with happy staff."
缺點： "Maybe a second sandwich option for food, not everyone likes cheese."
優點： "Helpful and smiling cabin crew."
優點： "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
缺點： "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
優點： "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
缺點： "I don’t like the limited choice of drinks on these short KLM flights."
優點： "Good efficient flight crew friendly and helpful"
缺點： "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
優點： "good service"
缺點： "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
缺點： "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
缺點： "Long stop over at Schiphol. Too Long!!!!"
優點： "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
缺點： "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
優點： "The cabin crew, the flight and communication and the cleanliness of the plane."
缺點： "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
優點： "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
缺點： "The seats in economy were a little too small for a 12 hour flight"
優點： "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
缺點： "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
優點： "Feel like reacist Company"
缺點： "I didnt like the treatment of the crew."
缺點： "The food was not as usual."
優點： "Clean plane , good crew ,"
缺點： "they didn't load my baggage from flight 1 to 2"
缺點： "Flight was delayed for 4+ hours"
優點： "Crew were very good."
缺點： "No vegan food available."
優點： "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
缺點： "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
優點： "Very friendly crew"
缺點： "In-flight system had some errors"
缺點： "I not get to go my flight, I couldn't get reimbursement"
缺點： "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
缺點： "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
優點： "Polite and friendly service"
缺點： "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."
優點： "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
缺點： "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."
優點： "The crew was terrific."
優點： "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
缺點： "For me this part is not applicable"
缺點： "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
優點： "The crew was very friendly."
缺點： "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."
優點： "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
缺點： "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"
優點： "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
缺點： "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
優點： "Had decent room space seats comfortable"
缺點： "My luggage could have arrived for a start"
優點： "Arrived on time."
缺點： "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."
優點： "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."
缺點： "There was no entertainment and the food could be better"
優點： "Average crew. Average seat."
缺點： "They could have controlled screening babies better. They just let them scream....."
優點： "Crew was wonderful and welcoming!"
優點： "Tight seat, was moved out of exit row because of my age"
缺點： "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"
優點： "great food, entertainment and seat comfort"
優點： "The transfer times were excellent"
缺點： "Booked with my partner. Ended up sitting apart. Not good"
優點： "Everything! It was a wonderful experience."
缺點： "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"
優點： "Intranet wifi meant I could watch entertainment on my iPad"
缺點： "Seats are very uncomfortable"
缺點： "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
缺點： "They lost my luggage :("
優點： "Staff and services all very good definitely"
缺點： "Everything was brilliant"
優點： "The crew were polite and friendly"
缺點： "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
優點： "The crew"
缺點： "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
優點： "Didn’t like the sandwich offered"
優點： "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."
優點： "Crew was nice although one fellow was a little too “nervous” and looked bossy"
缺點： "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."
缺點： "Missed the flight due to late landing from earlier connection"
優點： "It was only 2 hours"
缺點： "Small plane, no movies"
優點： "Good quality flight"
缺點： "But delayed and lost baggage"
優點： "Staff was so helpful and attentive to our needs.Providing service with a smile."
優點： "No extra charge for simple refreshments."
缺點： "Old plane."
優點： "Quick and efficient not lying more to say or critique."
缺點： "Coffee and a bread roll as a snack??"
優點： "Not much expected as it was a budget trip."
缺點： "Poor timing in between connections, barely made in time to my first connection being the last person to board"
優點： "Not much but the staff"
缺點： "No room, boarding was slow, zero bag or legroom"
優點： "Timely and smooth teansit."
缺點： "Food has a way to go to be appetising."
優點： "It was a nice plane and boarding was well organized."
缺點： "I was assigned a middle seat, if not for that I would have given a higher rating."