優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
缺點： "The crew’s English was awful; this making this Cartier a bad choice for non-Mandarin speaking travelers. The power port is throttled at 20W, make my sleep therapy machine inoperablere so I got no sleep on a 12 hour flight. Food was mediocre at best. Never flying China Eastern again."
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
缺點： "I’ve flown over a million miles over 45 years and I’ve never had a bag lost. China eastern lost not one but both my bags. Four other Americans also lost bags, and I think we were the only Americans onboard."
缺點： "Wirst service and ever haf.never will fly chunies airlines"
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
優點： "Crew was pleasant. Plane was clean and in good repair."
缺點： "Food for two meals was substandard. Few non-action/comic book movies. A few more movies for grownups, please,"
優點： "Courteous and helpful crew. China Eastern served QingDao (Tsingtao) beer, quite good, German recipe from the 19th century."
缺點： "The menu was ok but I’ve had better on an Intnl flight. The plane seemed to be short a bathroom, only 3 in the economy cabin. The flight was not close to full but one bathroom wasn’t kept clean."
缺點： "Very limited English speaking programs/movies"
優點： "Full plane yet service went well."
缺點： "Pulling out of charge cords and ear phone so early in the landing process. Both time 30 minutes before landing. Should do landing check closer to touchdown."
缺點： "My flight from guangzhou landed 20 minutes befoe the the flight from shanghai to orlando would leave. there were total of 12 passangers and they did not bother delaying that flight by just 20 mins. To get new booking on ticket it took over 2 1/2 hours."
缺點： "Excellent service. Business class. 777. Very well worth the price."
缺點： "How are you related to Kiwi.com?"
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點： "Well worth it. Strongly recommended."
缺點： "Bathroom was a bit dirty."
優點： "Food service flight attendant was great they smile and polite"
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "Crew was nice. Plane ride was smooth."
缺點： "People were allowed to be on their laptops and watch movies but we were not allowed to have our phones out to watch movies on our phone. That was not cool for those of us who did not bring laptops and downloaded all our movies and books to our phones. The plane was also freezing cold and the blankets were thin and small. No wifi that worked in Shanghai either for American service providers."
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
優點： "Boarding was good, crew was friendly."
缺點： "Very uncomfortable flight, arrived late so missed connecting flight, second connecting flight late."
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
缺點： "My flight from Shanghai to Los Angeles was delayed 7 hours. There were 2 gate changes with no explanation given as to why the flight was delayed. It was a very frustrating experience."
優點： "Loved the continuous movies1"
優點： "Very friendly staff!"
缺點： "Food wasnt the best but not bad either. Just ok."
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
優點： "Check in Very easy when you are sky priority. Plane was clean. Easy boarding proceeds."
缺點： "You cannot use your phone in airplane mode. I have my books on my phone and I wasn't allowed to use it. iPad is ok but no mobile device. So silly."
優點： "The plane from LAX to Shanghai-Pudong was very nice and modern. It was a Boeing 777-300ER and was pretty comfortable in economy class with individual monitors behind each headrest. The entertainment on board was very good. The food was mediocre at best, but for the price point I have absolutely no regrets. The stewardess that was in our section was very cold but not unfriendly. We had a brief layover in Shanghai before heading to Seoul Incheon. The plane from Shanghai to Seoul was an older Airbus 330. It was pretty outdated and my armrest next to the window seat was actually half missing. Overall though, I was pleasantly surprised that they served a meal on the fight, and the flight attendants on this fight were much more friendlier than the previous international route. One recommendation is that China Eastern not post the production date on their bread rolls. There was a Korean passenger in front of me who thought the bread was expired and it caused a commotion on the plane. I was very impressed by how the attendants handled the situation. They were very friendly and even the head flight attendant came by to apologize although it was not needed."
缺點： "Cold flight attendants. The attendants did their jobs, but I felt like they were there to collect their paychecks not to provide world class service or be friendly. (LAX to Shanghai) Very spotty Wi-Fi in Shanghai (not the airlines fault). Food was not memorable. I was missing a large piece of my armrest from Shanghai to Seoul."
優點： "My only real good experience was my last flight from Shanghai to Los Angeles. Our flight was actually on time. Everything from boarding, to take off. The staff was really attentive and the food was tasty."
缺點： "3 out of 4 flights were delayed. One flight, the plane was on time and we boarded according to schedule. But for some reason the luggage was late. As a result the plane missed its departure time with air traffic control which delayed the flight an hour and a half."
優點： "I'm over six feet and was able to stretch my !egs on a 777. Bathroom was huge! Crew was efficient. Probably my easiest trip to Asia, didn't feel limje a 14 hour flight."
缺點： "Food was good but I'll pack some extra for the next flight. When flying out of China expect delays."
缺點： "The airport was diffulvt to menuvuer."
優點： "I liked how cheap the flight was and the flexibility to choose a window seat at check-in."
缺點： "The flight attendant crew was cold and I wish more water was offered throughout the flight. All of the movies were censored including missing scenes."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "Really enjoyed the food."
缺點： "Service from the airline outside of the aircraft was nonexistent. We had no direction from service people and were shuffled between three different customs lines before we ended up in the correct one at the Shanghai airport. With the airline not printing boarding passes for our connecting flight, it was an unexpected challenge having to get those printed and then recheck the bag which should have been checked all the way through. Our experience at the Shanghai airport and the nonexistent customer service from the airline was horrible. Trying to get that sorted and go through customs multiple times took three hours and much frustration."
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
缺點： "Small space in economy"
優點： "The crew was friendly and polite, the food was good, and good entertainment choices."
缺點： "No drink was provided"
缺點： "I had a connecting flight from Taiwan to Shanghai to catch my flight to LA. AT CHINA Estern counter, they will not chech my luggage all the way to LA. I had to pick up my luggage going out the terminal then go to check in again. I am 82 years old. This is not easy and stressful to me. I asked the supervisor that he could not do any thing. My connecting flight ticket was also from CHINA EASTER AIRLINES. They say the connecting flight was not on the same ticket. However it is from the same airline. I made my flight with great effort. I had hard time to speak to the agent in checking in my flight to LA. THIS IS TOTALLY UNEXPECTED WHEN I PURCHASED THE TICKET. IF I KNEW, I WILL RECONSIDER TO PURCHASE THE TICKET. DO REQUEST YOU RECOGNIZED THE STRESS AND INCONVENIENT YOU PUT YOUR PASSENGER THRU."
缺點： "Had to cancel my flight due to my layovers being to long and me needing a visa. I booked the flight via Kayak because it was the cheapest one. Inhad no idea i needed a visa just to wait in the airport."
優點： "Some of the crew were nice"
缺點： "There was a smell of someone smoking 3 times during the flight. Several times, I would ask for something (for example salt), a crew member would say...I'll bring it right over...and then disappear, not even coming over to say whether they have it or not. The flight was uncomfortable, mainly due to the toddler sitting next to me who was extremely loud and kicking everyone's seats around her. When asked to move, the flight attendant did look if there were seats available but said everyone's free seats next to them had been occupied because people were asleep, stretched out on them. When asked if there were maybe seats in the business class, the attendant wouldn't even hear of it, claiming that that is not area and thus she won't even check. Lastly, the food on China Eastern airlines always leaves me feeling a bit off. Freshness is just not their forte. But what can I say, their flights ARE cheap, so you get what you pay for. All in all, a mediocre experience, at best."
缺點： "登機CHECKIN時間非常非常久，前面只有五個人等了快一小時 等得火氣大~~~ 機上服務情況不好，餐點惡劣，缺主食。點麵食會比較好一點"
缺點： "無個人電視 一部分旅客忘記送餐後咖啡和茶"