每天清潔，並在 台北飛往 深圳的機艙內安裝HEPA高效濾網
優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
優點： "The food was excellent for airline food. The crew were very nice."
缺點： "I couldn't get the wifi at Beijing Capital Airport to work with my American computer no matter what I did..."
優點： "One person went out of his was to get me an emergency exit row seat. I was not able to pre-select a seat when buying my ticket. When I phoned and spike to someone, I got a vague response."
缺點： "The selection of in-flight movies was poor. My individual entertainment equipment was faulty. The crew was not helpful in fixing this. The dinner meal was heavy on the grease but snack sandwiches delicious. The cabin crew was not very attentive."
優點： "The crews were amazing, food was okay, overall pretty good"
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
優點： "The crew was courteous, efficient and spoke good English."
缺點： "Could use a bit more leg room for tall passengers (I'm 6ft). There was a slight delay de-planing since the crew needed to check each passenger off on a list. Not sure why."
缺點： "Very good service"
缺點： "Very good and friendly"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
缺點： "China Southern caters almost exclusively to the Chinese market and, essentially, operates like a gigantic bus for Chinese tourists making their way across the seas. At least 95% of the passengers were Chinese. Why does that matter? U.S. customer service is entirely absent. That means, things that you take for granted, like selecting your seat and getting your boarding pass on-line, is unavailable. Their website, such is it is, simply is not developed to the levels one would expect. We were unable to select our seats, get seats together, check on the status of the flight, check-in on-line, or get a boarding pass in advance. We essentially paid huge $$$ to a company then crossed our fingers that our reservation would be honored when we got to the airport. VERY STRESSFUL"
缺點： "Flight was late. Disembarked at the China Southern repair building. Miles from the terminal"
優點： "Sevice Short transit Flight on time Friendliness"
缺點： "No halal menu. Please offer at least one full can of soda."
優點： "Everything very average"
缺點： "If you ever need customer service, they are the worst in the business"
優點： "staff was great"
缺點： "old 737s on Guangzhou - Delhi route are not the most comfy, food is not awesome, and the landing was a bit questionable"
優點： "Stewardess and stewards work"
缺點： "My seat"
缺點： "Only served fish no other choice. Didn’t have red or white wine -only beer. They crew made me move seats so the woman next to me could have the whole row for sleeping."
優點： "Did not get online seat selection and online check in. Not satify at all with customer service over the phone."
優點： "Great flight, left on time, flight attendants very friendly and always smiling. Good goodand we arrived early."
優點： "I liked almost all services."
缺點： "Plane location and its information should be acknowledged to the passengers from time to time so that they are well informed about that & their travel time would be more interesting and informative.I donot see any other major thing to upgrade besides that."
優點： "Wonderful staff. We had a problem with our entertainment system and so they upgraded us to first class. Felt really valued."
優點： "Basically I didn’t like much. Food was terrible, individual tv entertainment wasn’t available on my return flight A330."
缺點： "Food , tv, many hours of waiting for boarding"
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
缺點： "The food is great in business class, great service, really enjoyed it"
優點： "The arrival was on time. The aeroplane landed very smooth. Luggages arrive the terminal in very short time. Overall this was a comfortable trip."
缺點： "There was no entertainment on the plane. May be this was a short distance trip. On arrival, we needed to take connection bus from the aeroplane to the terminal and wasted us some time."
缺點： "Only allow one piece luggage."
優點： "Friendly crew."
缺點： "Food was mediocre."
缺點： "The food was awful. I felt sick after eating it and still feel sick after many hours. Being on a 15 hour flight we don't have much choice but to eat some of it"
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
優點： "They feed us so much food! Amazing service!!!!"
缺點： "I liked it all!!"
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
優點： "Almost everything."
缺點： "It was delayed twice."
優點： "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點： "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
優點： "They got me to my destination safely."
缺點： "First flight was delayed three hours without explanation or information (just had to sit there and wait for them to call us the whole time). Second flight was delayed about an hour. Crew on second flight was not friendly."
缺點： "3 hour delay"
優點： "The flight was direct"
缺點： "Delayed for seven hours and sat on the plane for four hrs before taking off"
優點： "Crew was great"
缺點： "no power in economy"
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
優點： "Flights are always on time, flight attendants are very nice."
缺點： "Uncomfortable seats, no in-flight entertainment."
優點： "Crew friendly, knowledgeable and helpful. Food was well planned out and tasty."
缺點： "The Airbus 380 is more comfortable but CZ owns fewer of them than the B-777. Boarding is chaotic partly due the the Chinese tradition of disorganized attack instead of queuing but also the failure of the ticket takers to insist on queueing."
缺點： "The WORSE check in service EVER./ Rude, arrogant and ignorant."
優點： "Normally China southern flights are far from being particularly good. But this plane would compete favorably with airlines known for its comfort such as Japan Airlines, and Turkish Airlines."
優點： "I was traveling business, the crew were so helpful, it's 1 to 1 individual service. The seats were so comfortable and lots of room. Food is fantastic, lounge is very good, good food and drinks. Their price is quite reasonable, makes this trip worth every cent of it! Love it and I will travel with them in future."
缺點： "Newer plane. Nice crew."
優點： "The entertainment was good. The movies were new and fun."
缺點： "When I checked into our flight in Thailand, I requested three connecting seats because I want to take care of my 74 year old father and 66 year old mother. The guy at the check in counter told me that he had arranged three connecting seats for us. However, when we were boarding, we realized that my 74 years old dad was connected to my mom and I! Lucky there were some empty seats and the flight attendants kindly agreed to let us sit together after my dad spoke to one of them."
優點： "On time and great service!"
缺點： "meal was just OK"
優點： "On time"
缺點： "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
優點： "In flight movies"
缺點： "Late. Took forever to taxi to gate and then still had to take s bus to gates"
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點： "Price was fantastic, crew was very good, food was very good."
缺點： "Seat configuration on 777 is not ideal. Very little room for stowage of small personal items (phone, glasses, etc). Power point was not working so I could not charge my tablet or phone."
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
缺點： "Busted infotainment screen. A perfunctory apology was offered after the flight had landed. None of the crew had any level of proficiency in English and shied from interacting with non-Chinese passengers. And finally, 10-abreast seating on the Boeing 777 is a nightmare."
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
優點： "The crew was very nice, but not very professional. Food and comfort in business class was pretty good."
缺點： "Departure - there was no gate number shown for long time, but in 15 minutes after the gate number appeared on the list, there was announcement, that gate was going to close. Arriving - it took more than an hour to get out of the plane after we landed. No announces about why and how long..."
優點： "Crew was friendly. Plane was nice. Food was good."
優點： "Fast flight. Less time laying over"
優點： "Remarkably few in flight announcements, which made it easier to sleep on the redeye. The bathroom was kept pretty clean."
缺點： "The food was pretty bad. The flight attendants were helpful, but not friendly. The other flyers were pretty active all night, with quite a few seat changes, which was distracting."
缺點： "They couldn’t find my reservation. I almost missed my flight."
缺點： "Very unorganized and dirty inside cabin"
缺點： "Very limited English speaking programs/movies"
優點： "New planes"
缺點： "Entertainment selection, regular food and beverages"
缺點： "Making my way to the bathroom during boarding I was instructed to return to my seat simultaneously as the flight attendant nearly pushed me to the ground in haste."
優點： "See above........."
缺點： "See above................"
優點： "Nothing special"
缺點： "Food was not so good. Chinese lady was sitting in the isle and no one in the middle, me at the window. She was so rude and didn’t care that I was sleeping. She was trying to lay down on both seats and kept waking me up with her best naked feet! 5 times I asked her to sit normally, nothing worked, she djs t understand, I guess this is normal in China. Rude and nasty! She was picking her nose then taking my bred from flight attendant to pass to me to be nice but why with your hands that just been up your nose!!!! And when she kept waking me up using both sets no one seemed to care!"
優點： "Everything was perfect! No complaints."
缺點： "I don’t have any complaints."
缺點： "It was all good"
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點： "My name on tickets was not exactly as in my passport, but they let me go with a paper signed up fast, should be it!"
缺點： "Food, entertainment."
優點： "The flight attendants and ground staff are always friendly and helpful. I get great deals on China Eastern flights.I just went to Honolulu from Taipei for less than $700 USD I just hate that long lay overs come with it."
缺點： "I hate that in order to get great prices flights you have to have crazy long lay overs. For example my flight to Honolulu layer over in Shanghai for 21 hours. Before my flight f4om Ningbo to Taipei, I had a 10 hour lay over. I spent more time waiting for flights than actually airborne. I honestly never enjoy the main entres of the meals on this airline."
優點： "First class is a totally different experience: much better services, designer laundry bag and totally different food selection."
缺點： "Beautiful stewardesses, privacy cabin room, wide selection of wine and food"
優點： "Service transport from the lounge to The aircraft"
缺點： "The line at the counter getting the boarding pass and the long walk and not clear directions at the transfer are. The worst feeling in the hole trip"
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "The crew, the food, the entertainment, all of the things onboarding are excellent. Very comfortable!"
優點： "the plane was new, fairly comfortable, crews could speak somewhat ok english"
缺點： "they changed the original departure time to earlier but then it was departed later than the updated time. food was on scary level"
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
優點： "Clean plane, served meals on each flight"
優點： "Service, seats, blankets/pillows, movie access, meals. All wonderful!"
缺點： "Nothing on this flight."
缺點： "Wondering if I can as a n the right flight out of PVG - luckily yes..."
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
優點： "The flight was a normal, uneventful flight. I slept most of the way."
缺點： "The transfer process, as described in the prior segment, was much more confusing than it needs to be. The food wasn't very good on this flight, but I wasn't exactly sure what I was given to eat since I couldn't tell by taste. One star was given to boarding since I assume this rating also includes, checking in / transferring. The actually boarding of the plane was as normal as any other boarding I've had."
優點： "They never tried to solve problem for the customer but threaten me if I did not have the problem fixed they have the right to refuse me."
優點： "The cabin crew were all very attentive. You just rang the call button and they came quickly."
缺點： "The food served was not that appetizing. I realize it is airline food, but not enough to fill you up. The deserts were not that tasty. The crew served soft drinks with no ice and give .you only 1/2 a glass full. Should give you a full can because you get thirsty quickly."
優點： "Seat from LAX -> PVG"
缺點： "Not a fan of the fish and rice meal. Seat from PVG -> DPS was okay but the seat cushion needs to be replaced for sure."
優點： "Was fast and smoothly landed . Desert was awesome, but meal was strange."
優點： "The flight overall was good. The attendants were really friendly and helpful. The food was also good-even smoked salmon! Which was my favorite. There's also free wifi on board, which is helpful"
缺點： "The shanghai airport was horrendous. Everybody at the info counter that I've spoken to was rude to some extend. And I couldn't get internet despite asking various info desk people. Worst experience ever."
優點： "We got snack and drink for a short flight with big smiles"
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
缺點： "This airline had horrible delays with no updates, I was stuck at a layover for four additional hours than scheduled- this is unacceptable service."
優點： "Respectful crew Decent food"
缺點： "- Terrible Wifi - Staff is cold - Older planes - Little Space - A real downgrade if you've flown ANA before."
缺點： "No more suggestion."
優點： "Getting out of Shanghai, after having to pay for flights, we had already paid for"
缺點： "We have no idea how to get a refund on our two paid for fist/business class tickets??? Help!!!"
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
缺點： "Connecting though Beijing from Taipei to LAX is not recommended if you can avoid it!"
優點： "Food - Free dinners even for economy class. Entertainment - Every seat has a TV that offers multiple languages and tons of blockbuster movies from a variety of genres. They also offer many television shows in multiple languages and genres and video games. Roomy- The seats are as non-roomy as any airplane. However, the flight attendants don't give you any trouble when you want to just get up and walk around and talk to people. It gives the plane a roomy atmosphere. You can go to spacier sections of the plane to hang out."
優點： "The crew was adequate."
缺點： "The airplane was old and dirty."
優點： "What a bad experience People who are more then 60 y old and on wheel chair can’t speak English well crew and team should take charge and handle the situation."
缺點： "Quit difficult to travel on air China it was first experience At least they should nice care and show genuine hospitality and respect."
缺點： "Gate change notice"
優點： "Overall good flight"
缺點： "First flight was delayed which resulted in the missed connection, overnight stay in Beijing and lost time in our final destination"
優點： "seat so so"
缺點： "Food at AirChina is alway consistently terrible I Asked for the red wine, they only fill 1/3 of a glass, I asked for it again, then it was filled only to 1/2 glass No personal entertainment, no USB charging"
優點： "The food was good and the seating was great as well"
缺點： "I wish there was a menu to request more food and drinking. I only had 2 drinks with my meals for the entire flight."
優點： "Flawless flight, comfortable seating for me."
缺點： "Food mediocre at best. Air China serves beef or fish. If you don't eat either, request vegetarian. Food not as good as other airlines."
優點： "My flight was exhausting zing eventually uncomfortable. The seats weren't clean as it irritated my skin. I didn't eat the food as I couldn't identify it. Passengers were told it was "chicken" but it didn't appear to be chicken. The flight attendants didn't know English so they weren't helpful at all"
缺點： "Cleanliness of plane. Better food and beverage quality. Bilingual flight attendants."
優點： "Seat was comfortable, plenty of space for luggage, crew was good"
缺點： "Cold sandwich was so so, not big selection of drinks"
缺點： "Delayed an hour due to inbound flight late on schedule"
優點： "The crew was “matter of fact”."
缺點： "My flight was canceled and then the time changed 3 times before I finnally got my flight changed to a completely new flight and route. Was suppose to leave Thursday night at 10:40pm and now I’m leaving Saturday morning at 10:30am. Ruined my entire trip."
優點： "Friendly and helpful crew. Efficient check-in"
缺點： "Airplane food and overpriced extra baggage"
缺點： "Flight very delayed, no information provided in English."
優點： "Flight attendant was very nice and cared for passengers"
缺點： "Flight delayed and we waited for a very long time for unboarding due to tenical issue."
缺點： "touch screen inoperative, little humor or warmth or smiling in cabin crew"
缺點： "I can not do the check in on line because I did not have a chinese mobil phone."
優點： "Very fast getting luggage to us after the flight!"
優點： "Service was great"
優點： "Very good experience. Service is excellent."
缺點： "The flight was cancelled. How can i get my money back? Thanks for your help!"
優點： "same as above"
缺點： "Same as above."
優點： "Food is horrible"
缺點： "Little movie options"
優點： "They did not had our foods on both flights."
缺點： "Bad audio quality on entertainment system. Poor communication and food service. No way to call airlines beforehand for arranging special meal."
優點： "Food was really great"
缺點： "4 h delay on first flight because of "technical issues", doesn´t make you feel safe especially when red lights turned on while landing Crew speaks only basic english, could not explain what kind of food is packed in the only chinese written outside No real milk for coffee on board Entertainment/films are almost only in chinese or only 2 episodes of a tv show"
優點： "No problems, no hassles, a smooth flight and an early arrival for a quick transfer to LA. The staff, the food, and the IFE was above average for this leg."
缺點： "No complaints."
缺點： "The international flight delayed 30 min, so will miss the 4pm connected flight, but air china didn’t put us in the connected flight right after the 4pm flight, which was the 6pm flight, instead they assigned us to the 8pm one and made the overall delay 4 hours. This is not nice."
優點： "Vegan meals"
缺點： "Long layover in China Consideration for others 11 hrs is way to much time in the airport"
優點： "safe flight, nice attendants"
缺點： "would like more room and better movies and better food for such a long flight"
缺點： "Our first flight from Hong Kong was late and we almost lost our connection to Los Angeles. There was no one there from the airline guiding the passengers to expedite the process. Going through security was horrible and I was stopped again after going through the gate for a second inspection. Food was nasty too."
缺點： "No entertainment because no individual screen for movie"
缺點： "After long, chaotic lines to transfer planes in Beijing to head to Shenzhen I was showing my passport to the security guard, and suddenly he calls for someone, and another guard walks away with my passport. I had no idea what was going on. I wasn't told to follow him, but he had my passport, so I followed the guard to get my passport back, and the guard hands me my passport, laughs, and points upward. I walk upstairs and see a mess of lines. A bunch of flights were canceled due to a small storm. The machines to rebook a flight were broken, so I had to wait in a line for 2+ hours in order to rebook a flight for the following day. We were told that there would be a complimentary hotel, but I waited in a line for an hour to inquire about a hotel room, only to be told where my luggage was. They could have held up a sign saying where everyone's luggage was, instead of misleading us, saying it was a line for a hotel room. My suitcase was in a pile of suitcases from all the flights that were canceled, and was difficult to find. After spending 6 hours at the airport sorting out new travel plans, I ended up with no place to sleep, but fortunately found a friend of a friend to stay with. The next day, I arrived at the airport for my new flight, with no seat assignment. I waited in a long line to get a seat, then went to board the plane, and the flight was delayed 3 hours. Overall, it took 34 hours to arrive in Shenzhen after leaving San Francisco. If I had automatic updates sent to my email, or, if there was signage at the airport giving people information, that would have been helpful for the crowds of confused people. I also might have had a chance to reroute my flight Hong Kong to get in earlier, but I had no idea what was going on. There was terrible communication that was not due to a language barrier."
優點： "I was able to get home and my luggage came with me."
缺點： "I actually was put on China Air so I would have a chance to make my connection and they were just fine. The stars are NOT for China Air."
優點： "They put us in a hotel until a departure time was confirmed."
缺點： "Original departure 17:20. Then delayed by two hours. Followed by workers saying I don't know when the plane will come."
缺點： "Delayed for 2.5 hours."
優點： "Look forward to my return trip"
優點： "Friendly crew. Had good seats"
缺點： "T.v. didn't work."
優點： "Very good staff!"
缺點： "Entertainment was not interesting."
缺點： "My overseas flight was cancelled and I was not made aware until I tried to check into the flight. Then the flight was delayed without letting the passengers know."
缺點： "The 12 hour non stop flight from Los Angeles to Beijing was on 747-400 aircraft with no personal entertainment on the seat backs. they had a monitor that played chinese movies which was hard to see and it was a very boring flight. Kids were complaining 2 hours into the flight saying they were bored as nothing to do. Food was mediocre. I can't imagine an international flight with no personal entertainment screens."
優點： "Wont use that again, its a nightmare!!!"
缺點： "Poor food..."
優點： "Check-in and boarding went very well, very quickly."
缺點： "The plane was suppose to depart at 6:25 pm, it ended up being closer to 8:00. I suppose that really didn't have to do with anything Air China did, but we ended up landing nearer to 11:00 than the 9:45 that I booked, It was nearly midnight before I was able to get home."
優點： "I enjoyed the entertainment offered, and the hot jasmine tea was yummy."
缺點： "They did not give us enough water for a 12 hour flight. They only came around four times – once before the two meals and once after – and they only filled up the small cup about half way each time. I left the plane dehydrated after the first flight. On the return trip, I bought a bottle of water in the terminal to take on the plane, but they confiscated it at the gate. I've never had that happen before, especially since I bought it past security in the Beijing airport. Since they took it, I probably annoyed the flight attendants with how much I asked for water, but I didn't really care."
優點： "Great Service Great Flight."
優點： "Nothing at all from start to finish"
缺點： "Bad service, bad food, bad entertainment system, nasty bathrooms, bad service, dirty planes, bad service."
每天清潔，並在 台北飛往 深圳的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 台北飛往 深圳的機上會提供口罩
從 台北飛往 深圳的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 台北飛往 深圳的彈性機票