優點： "Value for money"
優點： "Nothing, the flight was rough and the crew was little to no help."
缺點： "They didn’t offer any free meals for a 5 hour flight. There is no entertainment and the seats are horribly small and uncomfortable. For the price of tickets you should at least get a meal."
優點： "Nothing. They charge me my carry on for half the price I bought the ticket."
優點： "They didn’t weigh my carry-on at check-in. Boarding was rear-to-front. Toilets were clean."
缺點： "Seat pitch quite narrow."
優點： "I landed"
缺點： "Nearly everything else"
缺點： "No coffee break"
優點： "Good pilots"
缺點： "Huge overweight charge....no more mr nice guy at checkin...next time I'll take Air Asia or Scoot...! Paid $ 160 overweight....$20 for each kilo over 20 kgs. !!!!"
優點： "Good price and friendly staff"
缺點： "Instructions about carry on luggage not clear."
缺點： "Overall about jetstar are pretty good for there budget airline, but of course would be better if to have some improvements as well"
優點： "We took JetStar from Taipei to Osaka, and the experience was good. The flight was smooth, boarding was fast, and the ground/gate/cabin crew members were friendly and pollite. The back of the seats was thin, so when the passengers behind stretched legs, we could felt their knees right at our backs. The seat size and leg room were reasonable, about the same as those on the short distance connecter planes we often take in the USA. We did not purchase food or entertainment so can't comment."
缺點： "The only inconvenience was the confusion caused by the check in counters in the Taoyuan airport. JetStar Asia and JetStar Japan had the identical logo ("JetStar") and crew uniform, and each had a flight heading to Osaka. We arrived the airport 3 hours prior to departure and queued at the only counter for JetStar to Osaka--and of course it was the wrong one. The counter for our flight did not open until two hours before and the sign was not up until then. A girl behind us ended up queuing at the wrong counter as well."
缺點： "Plane was a bit old. Seats are a bit narrow."
缺點： "Extremely small leg space. I’m 5’2” and I could barely move. No inflight service, not even drinks. No future booking with Jetstar for me."
缺點： "No basic newspapers available."
缺點： "Wow - for being a subsidiary of Qantas I was surprised by the non-existent service. Not even a cup of coffee or glass of water offered on the flight without requiring an additional payment. What has happened to airline travel??"
缺點： "Staff was rude, they charge for any little thing, booking was easy but that was about it. Couldn’t check in online, and I wasn’t even checking luggage."
優點： "On time. Bought extra luggage so no issues. Noticed Singapore end was a lot more efficient at Departure n had a real person at counter. KL end had no one and was self check in. There was a young lady to assist the self service kiosk but only if you knew the process. Some people lined up for the baggage drop off without getting boarding pass n luggage tags as they were new to travelling n just joined the queue."
缺點： "Plane made loud cranking sounds on landing almost as if wing flaps were rusted!"
優點： "Quick boarding"
缺點： "No leg room what so ever. They charge you for water and snacks. A two hour flight from Singapore to Bangkok and no water, nothing. It makes you realize just how little they value you as a customer, you’re just a way to make extra money. A one hour flight on Thai Smile and I got more leg room, water, a sandwich and a desert."
優點： "Quick boarding"
缺點： "Try a little tenderness. To be charged for water is insulting. No leg room is torture. I won’t fly with or recommend you to anyone."
缺點： "餐點簡單普通！在回程check In時時間等待有點久！"
優點： "Very smooth process from check in to landing"
缺點： "Leg space too small, not even water seemed to be free"
優點： "On time, polite staff."
缺點： "Undermanned check-in staff, unorganized boarding, narrow seats, no entertainment, absolutely no complimentary food nor beverages (not even some water to compensate for air conditioning). All this in an international 6-hour flight. Yes, it’s low-cost. Still, it’s up to us, customers, to decide what’s acceptable and make companies adapt."
優點： "People where friendly"
缺點： "They charge extra for everything - even reserving a seat, a pillow and blanket let alone luggage and food"
缺點： "You have to be consistent in your rule implementation because sometimes you dont even care about the handcarry bag. Just for a kilo of excess baggage you demand to pay for a the minimum upgrade. It is better to book major airline then since if you add all the must buy, the price is at par with them."
優點： "I did not like anything about this flight."
缺點： "Luggage allowance is only 7kg (which is much less than other airlines), so my carry in suitcase (10kg) needed to be checked in at the counter and I paid extra. Compared to Vanilla Air, JetStar is inferior because Vanilla air allowed me to carry in the same weight of my suitcase (10kg). Frankly my ticket price was expensive, a couple hundred US dollars for a short 2 hour flight with extra luggage fee of another $30. Check in counter was not even open until 2 hour before flight. Seat was tiny and dirty. When we arrived at destination and got off the airplane, a door immediately after the plane was locked and everyone needed to wait a while for it to be opened, no explanation whatsoever."
優點： "The flight was on time and the crew were nice."
缺點： "Nothing is complementary, including water."
缺點： "For some odd reason 3 our of 4 of party received food, but for the fourth person they said we didn't book a meal with the ticket. We bought all the tickets together and saw no place when booking regarding meal service. It wasn't devastating, just odd. Weird check-in process in Vietnam. Wasn't very organized."
優點： "I learned what a low cost airline is. I traveled no problem in Eva air from Seoul to Taipei with 1 check in bag at 20kg and two carry on bags 10kg and 5kg. To my surprise Jetstar Asia requires you to purchase your check in separately from your ticket. Furthermore you can only carry on 7kg. I ended up having to pay 1400 TSD to check at 15kg. Then 600 TSD per kg after that because I had to check in two bags or I was over the 7kg allotted carry on. I ended up paying an extra $286 for bags. I will never ever ever purchase another ticket from this airlIne ever again."
缺點： "the flight brought me to Singapore as I paid for. Except it's like I paid for two flights. Either way I learned what a low cost airline is."
缺點： "Late counter opening - causing long waiting time for large number of passengers. High luggage fee"
缺點： "Called customer service during check in for luggage issues but they were not helpful"
優點： "The crew"
缺點： "Charges for luggage twice as much at counter than if online and online is not easy to navigate. Cannot make changes to flight even 2 weeks in advance without heavy costs. I will NEVER fly Jetstar Asia or any Jetstar again. JAL or ANA for me."
優點： "Nothing.... charged me 110$ USD last minute for 22 kg baggage! No in flight beverages or snacks and staff very rude !!!!!"
缺點： "Nothing.... charged me 110$ USD last minute for 22 kg baggage! No in flight beverages or snacks and staff very rude !!!!!"
優點： "extended leg room seats were worth it!"
缺點： "It is a no frill airline ,however they even change your for water"
優點： "cheap for a reason. get what you pay for."
缺點： "smallest seats ever. bag fees insane"
優點： "Boarding and in flight crew were fine"
缺點： "The check in and baggage policies are so bad that the lady at the service desk said she would not fly her own airline. Our connecting flight was late so we went to the ticket counter to try to rebook and found it abandoned. At 45 minutes before departure they leave. They charged us full fare to rebook including the baggage fees. I realize that I agreed that my ticket was not refundable. However there is no reason that the bag fees are not credited for the next flight. And if they are not at the service desk they should allow you to rebook for the normal rebooking fee and not charge full price to reschedule"
優點： "Make no mistake, this is a bargain airline. They get you there but it's going to be a cramped space, no real service deal. But the price is right. Works fine for a 2-3 hour flight. You would not want to use them for 6 hours. Pay close attention to their baggage rules. Others have complained about surprise charges. I thoroughly studied it, bought extra weight ahead of time and had no problem. Seat selection was difficult on the website for some reason."
缺點： "Everything costs money, from the carry-on to luggage to drink and meal. The crew was cold and distant, not really helpful at all."
優點： "It's legit"
缺點： "No water on flight unless one forks out $4 for a bottle. $30 for a bag, $13 for a seat! Suddenly, the extra fees make it not such a budget anymore."
優點： "Service was good and thorough. Not a hitch."
缺點： "Improve on in-flight entertainment."
優點： "Boarding was speedy and efficient"
缺點： "Food for sale was overpriced and rubbish. No immigration cards for entry into Singapore dsitributed during flight."
優點： "The flight was very comfortable. The flight attendants were very courteous and helpful."
優點： "The price of the flight"
缺點： "bare basics- minimal leg room and no beverages offered"
優點： "Had to pay $60 to check luggage after they said it was fine and when left the counter going to gate someone stopped me and made me return to the counter and pay. Very inconvenient to be told everything is fine then someone stopped you to return and pay looking like you did something wrong...very unattractive and would not fly this airline again."
缺點： "Would rather pay more for a good airline who will be ok with my cabin luggage than for a less inexpensive airline who makes me feel like a criminal and have to pay extra for luggage."
優點： "It offers cheap flights but they make it up by charging for everything; baggage, food and drinks. Online check in is also restricted if you are a US citizen. There is no inflight entertainment other than watchibg the crew sell stuff."
優點： "They did provide a 100k IDR food voucher for the delay. Cabin is clean. Always seems to be room for carry on."
缺點： "All aboard boarding and no legroom."
優點： "7 kg check in bag is a dishonorable way airline to generate profit. Dishonesty"