優點： "Love everything"
優點： "I didn’t get on this flight. Due to the departure at LAX. It would’ve been nice to know that this was a possibility before the arrival. Although the ladies at Japan Airlines were able to get me on a later flight, it almost didn’t happen. But the kept making calls to help me. I’m very thankful they were able to get me on ANA flight at 8pm."
優點： "Simple check in and boarding, right on time."
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "Nothing to complaint. Excellent airline nowadays"
缺點： "Very good airline except for the fact that the staff at Narita airport."
優點： "Tv audio didn’t work. They forgot to movie me to another seat. I paid for Wi-Fi and it didn’t work with Netflix or hbo go. Luggage was lost too"
優點： "We were seated together as a family even though we were not able to reserved any seat"
缺點： "Food could be better. Especially the easily digestible meal. It was mostly mush so it's more easily chew meal"
優點： "Wonderful crew"
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
缺點： "Flight attendants"
優點： "Crew very helpful. Seat roomy."
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "Very professional staff, smooth boarding process."
缺點： "Uncomfortably hot throughout flight. My entertainment system was out of sync, so some movies wouldn't play and the others would link to something completely different. My companion's systems appeared to work fine, so we took turns switching seats to use the one entertainment system."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "It was very good no prO lens at all:)"
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
缺點： "Choices were few by the time the cart got to us and the food was... airplane food. Nothing terrible but nothing to write home about nor anything a picky child would eat. :/"
優點： "Very efficient getting the plane loaded trying to beat a Typhoon approaching. immediately compensated passengers after a couple of delays. excellent service."
優點： "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Friendly and helpful"
優點： "Very smooth ticketing and boarding on Tokyo to Manila."
缺點： "In LA terminal, instead of the gate number the airport labeled my flight as “TBIT.” Not being local, I had no way of knowing it meant Tom Bradley International Terminal. I stayed near another gait that had international flights, and it turned out the gate was clear on the other side of the complex, which is obscured by construction. If I hadn’t asked one of the workers there I would have missed my flight."
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
缺點： "Double standard"
優點： "Friendly diligent staff"
缺點： "No announcement to acknowledge the bumpy ride"
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "That I probably won’t have to deal with AA for a while."
缺點： "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."
優點： "服務 電影 雪糕"
優點： "Excellent service - delicious meals"
優點： "If I could give the crew 10 stars I'd ask to give em 20 cause they wer AMAZING. So nice and polite i enjoyed my flight so much. They wer very attentive and always smiling. Simply lovely."
優點： "So cramped. Very uncomfortable flight."
優點： "Great service."
缺點： "I know this isn’t really the fault of the airline, but there was a loud toddler sitting behind me. It was frustrating, because the mother did not seem to do anything to have her child be quiet. It makes it hard for everyone around them to have comfortable rest, especially as this was an overnight flight. I have flown over the years with up to 5 children and do know how hard it can be, but it is important to foresee the needs of the child. I wonder of the attendants could have been a little more firm with the mother to ask her not to let the child roam the aisle."
優點： "The drink which call Kiwi which taste was so nice."
優點： "I got an upgrade!"
優點： "I love JAL! The customer service was top notch, the food was delicious, and it was very spacious for economy."
優點： "The meals. The attention to service details. The seats are better."
缺點： "Ticket reservation follow up."
優點： "Crew service is good!"
缺點： "The seat is really cramp and tight!!"
優點： "Crew service is excellent!"
缺點： "The seat is really cramp and tight!"
優點： "crewe were excellent"
缺點： "nothing !"
優點： "Space and courteousness"
優點： "Onboard service was perfect - prompt, friendly and professional"
缺點： "The cabin was always kept a bit warm"
優點： "Friendly, helpful, attentive crew; good amount of storage in business class; very good food with an excellent variety."
優點： "Seat not comfortable crew was amazing"
缺點： "Comfort in seat"
優點： "Comfort as usual"
缺點： "No idea"
優點： "Great customer experience is what look for in any service, ANA delivers this in abundance."
優點： "The crew was wonderful. Polite and professional. The meals were very good for economy class."
缺點： "The seats felt like there was no padding in the seat. The back was fine."
缺點： "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"
優點： "Seats were comfortable, crew was good"
缺點： "12:05 am flight back to Lax is good because you can sleep a little then be awake for a good period of time before and after landing which helps promote getting back to normal sooner. Flight got a little chilly whole is was sleeping but otherwise a very good flight."
優點： "Thoughtfulness, professionalism, patience and a lot of love put into the service."
優點： "Overall the flight met expectations for service, comfort and food."
缺點： "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
缺點： "Boarding is done by a bus trip onto the tarmac, then you take the rolling stairs up into the plane. No in flight entertainment of any sort."
優點： "Crew members was very polite and food was good"
缺點： "seat is quite small."
缺點： "Seats are way too small, incredibly uncomfortable to the point of painful ness. More luggage space"
缺點： "It was a short hopper so didn't mind much. I actually slept on this plane."
優點： "ANA is always efficient and polite."
缺點： "Just drinks no snacks on this flight"
缺點： "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
優點： "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
缺點： "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
優點： "Great service, on time."
缺點： "Seats were designed for Japanese folks. Nothing like being stuffed into a center seat with narrow seats."
優點： "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
優點： "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
缺點： "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
優點： "Had the katsudon and it was great, love the little tapas dishes they include with it."
缺點： "Would have loved to get a hot towel and slippers. 787 got quite cold when sitting in the middle section. Didn’t seem to have any way to control it."
優點： "Everything was as I paid for. All the planes left on time. No issues."
缺點： "What can you expect in economy?"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Loved that they offered us ANA postcards on the flight in to send home. I loved that they gave the kids inflatable ANA airplanes. Loved that they were accommodating with our Carry on luggage"
優點： "Excellent legroom. Very polite staff."
缺點： "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."
優點： "Plane not full so had 2 seats to myself. Stewardesses nice but didn’t all speak English."
缺點： "Only got asked for a drink one time. I could have used a snack,but I was trying to sleep so maybe they just didn’t disturb me. Left bright lights on whole trip. No Wi-Fi on this flight available."
缺點： "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."
優點： "Very efficient, friendly and helpful staff"
缺點： "Food was gross."
優點： "Very efficient"
缺點： "Food was not good"
缺點： "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
優點： "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
缺點： "In flight meal could be improved"
優點： "The price was cheap ($100 for 2 people), and the service on ANA was great."
缺點： "Plane was a bit noisy, and it was a little confusing as to when we could board (but it was okay)"
優點： "The seat was nice"
缺點： "Service was extremely slow, it took almost two hours just to get offered a drink. There wasn't any offering after boarding and I had to ask just to get water. The food was quite bad, normally I would choose the Japanese meal, however, both the Japanese and International options were poor. The staff seemed unorganized and did not follow a set protocol."
優點： "Service is Stellar"
缺點： "Business class seats were a bit old"
優點： "Food and Sitting Space"
缺點： "Sitting space"
優點： "Nice smile and service. Food is good as well"
缺點： "Arrived later than schedule"
優點： "It was short."
缺點： "Two key issues: 1. Split up seating 2. Required to pick up and check baggage with limited time due to customs check. 1. They split up all four of our seats (despite booking more than 30 days in advance). Our seven (7) year old daughter was by her self. So was our fifteen (15) year old son. When we addressed it to baggage check (part of major issue number 2), they put two seats together, across an aisle, with both children in them. We obviously just sat one of the adults with the seven year old. This was not just us. SEVERAL families had children seated alone and spread all over the plane. ANA needs to require grouped seating for children under thirteen (13) years old with an adult. 2. Tokyo Haneda is the only airport I can think of where I have to pick up and check baggage again just to clear customs. The flights were 1 hour and 45 minutes apart. With nearly an hour dedicated to getting baggage claimed and getting through customs, we barely had time to fix two of our split seats (see issue 1) and rush via a free bus route that took 6 minutes (luckily we were first stop) to get us to domestic terminal 2. We were then lucky again because we made it through security quickly and our gate happened to be right next to the security check we chose. Another side piece: Haneda Domestic Terminal 2 has four security check areas (A-D). We saw no identifying marks indicating which were closest to which gate. Our bags have already been through a bag check process. Feel free to run them through security scans. Don’t make us wait to collect them just to walk them through the customs desk and check them again."
優點： "Everything.. the crew was so gracious and kind even tho the delay was out their control. they even gave us 30,000 Yen or $260 approximately, which they didn’t have to do. i will start flyin ANA... not because of the money, but because of the delay... which no American carrier would have done and would’ve given excuse after excuse."
優點： "Shortest duration"
優點： "Seating was comfortable, staff were very attentive and obliging, offered tea, coffee water etc frequently. Blankets were also on offer. No comments to make in food or entertainment as not on offer ( as a domestic flight would not expect them)."
優點： "Seats and service"
缺點： "No complaints"
優點： "Configuration of your 787-800 Busn./ Class,was nothing more than an updated 707 from the past. Crew was good food was average. A flight I may avoid."
優點： "Food was good also"
優點： "Cheap prise"
缺點： "Food and entertainment"
優點： "On time."
缺點： "No entertainment was provided."
優點： "cabin crews"
缺點： "Be punctual"
缺點： "The online check in for Hong Kong Airlines is very poor. I was unable to check in online and had to go to the airport counter. Not Kayak's fault."
缺點： "The flight crew seemed somewhat preoccupied or lazy instead of bringing things when i requested on like a drink they wanted me to go back and get it myself and i really like that the seats were very hard and uncomfortable but the price was right it was a cheap flight"
優點： "the seat was okay just a bit old (given with that price, it's acceptable), however the aircraft changed last minute for both legs, i almost need to sit separately with my companion."
缺點： "the crews are polite but not as attentive. Pilot Gary Emmanuel (Philippino) on HX692 - Aug 13 was a shock, being extremely rude in knocking my bathroom door fiercely for 20secs, i opened the door and asked why, he answered with his head up high "yes, i just knocked" and rolled his eyes..what?"
優點： "Staff is friendly. Food is ok"
缺點： "Explain the real reason why the flight is 6 hours delayed. They said “ operational issues.” If we never asked for further instructions, we would never get $ 9 meal vouchers. In other words, some of passengers didn’t get it"
優點： "Dedicated flight attendants"
缺點： "More movie selection could be better"
缺點： "Nothing unusual."
優點： "Everything but the plane ride to Okinawa while landing was like a roller coaster ride."
優點： "The crew and the staff"
缺點： "It could be better if they serve meal"
優點： "very efficient, very friendly, and an excellent value for the price."
缺點： "Again, we got very good service for what we paid."
優點： "Nothing to like on this delayed and poorly organised flight"
缺點： "Hong Kong Airlines have a lot to answer for with this flight from Beijing to Hong Kong. Inexcusable poor service. Unprofessional."
缺點： "IMAGINE the flight back from TPE-Hong Kong-CNX. “I thought” I book with Hong Kong Airlines BUT the second part was Hong Kong Express; a cheaper subsidiary by someone ? They blanking sell EVERYTHING; seats, food, drinks & likely to go to the bathroom. The flight IS suppose to take off at 16:45 ("
優點： "stable flight"
缺點： "over 1hr delay before take off"
缺點： "The food was not too great and the drink was warm. The seats were good and I enjoyed the comfort the attendants gave us."
缺點： "flight delayed for over an hour."
缺點： "The flight was good, legroom on the plane is really comfortable, the food is ok sone of the crew is really excellent some are ok."
優點： "Clean,crew are all kind."
缺點： "More than 4hrs ,hope to be ask for Sth drink .so thirsty I'm."
缺點： "Had a very unruly passenger behind me in coach be upset and violently shake my chair just for simply reclining as everyone else does. Altercation went on for 10 minutes and no staff were present. Finally had to walk all the way down the galley just to get their attention and have them deal with it"
缺點： "On line check is worse"
優點： "new plane"
缺點： "passengers are loud and rude"
優點： "Quick and easy checkin, boarding. Hospitality of the crew was great."
缺點： "Food quantity and entertainment"
優點： "Still have not flown out of Vancouver...24 hours later. Flight was delayed because of fog apparently but all other planes were landing and my connection had just landed in it. They did a terrible job updating everyone, no announcements were made so people individually had to go up to the counter. Finally after 2.5 hours of delays they said they just decided to cancel the flight and there would be another one at 7am the next morning. Once everyone got to the check in counter with their luggage they had 2 people dealing with everyone and the line up was all the way down the airport. All they needed to do was gift hotel information which was alittle slip basically saying try one of these 3 hotels. The staff member I dealt with was so confused as to why i had my checked buggage eventhough all 100 people in line had theirs and we were told it would have to be rescheduled and tagged for the morning flight. Seemed crazy how someone who worked for the airline was very confused, I spent 5 minutes explaining it to her then she ran away for 5 to speak to her coworker and came back to say I was correct. They then told everyone who was connecting in Hong Kong to call this 888 number to book their connection. The number tells you to leave a voicemail if you’re basically not calling for accounting or finance! I left a voicemail...of course no call back. You can also reschedule online it says, so I tried and it tells me that my ticket number isn’t correct eventhough it is! It’s the same one on my boarding pass and on my electronic boarding ticket. I decided I’ll just have to wait till I’m at the airport for my 7am flight...wake up to go for the 7am flight and they have delayed it AGAIN until 4pm. We are staying at an airport hotel and you can here planes consistently flying in...not sure the issue. Overall, experience has not been a good one. Staff is confused and communication is poor. I’m feeling doubtful we will ever make it to Hong Kong and Bangkok at this point."
缺點： "Only positive thing was that they put us up in a hotel because of the crazy delays."
缺點： "I was 32 weeks pregnant and I’ve asked twice if there is a priority for boarding but the crew kept telling to line up. I was fine with lining up but just checking if you have he policy for priority boarding."
優點： "Good food Cheap airfare considering it’s Dec. Boarded/departed/arrived on time/ahead of time"
缺點： "Leg room quite tight Ipad instead of a built-in screen"
優點： "We had a 3 hour delay on take off. However they did give us a lunch voucher. They also made up some time in the air so we were able to make our connection."
缺點： "They were friendly and gave good service"
優點： "Longer leg room"
缺點： "Online check-in is the worst. The needed information properly inputted does not mean that you are checked in. Despite live chat support, the online check-in is not user friendly. It is the slowest, doesn't make sense program. It is not intuitive. Not a smart application but dumb."
優點： "Staff CleanliNess of toilets (quit rare these days) It was a good flight"
缺點： "Breakfast Really could have done with some fresh fruit."
優點： "The boarding is smooth. The service is up to par."
缺點： "The hot meal is bad. I don’t think the spam bun is healthy. The flight is delayed for 20 minutes. The pilot didn’t explain why."
優點： "Food & staff"
缺點： "Entertainment, no such much new movies"
缺點： "can't online check in,3 persons seat separated"
優點： "Staff recognized it was my wife's birthday made her feel very special. Good service. Leg room more than I expected."
缺點： "Seats are a little uncomfortable."
缺點： "Mainland Chinese oriented airline, boarding time delayed without announcement, poor food, limited choice of entertainment for non-Chinese speakers"
優點： "Friendly staff"
缺點： "No food or drinks for sale in flight"
優點： "Flight was on time."
缺點： "Didn't like the fact that despite using the online checkin and having been issued my electronic boarding pass, it was not accepted by the system at the airport and I still had to queue for over half an hour for a manual check in."
優點： "Ok time. Great service."
優點： "They gave us a meal. Hkg to tpe"
優點： "Felt like a brand new Airbus. Roomy seats even in economy. Excellent service! A full meal unlike most American airlines. Polite, expedient service. I will fly Hong Kong Airlines again!"
缺點： "Everything was great! No issues."
缺點： "Too much delays on this trip"
優點： "Price is good, but unpredictable delay. Good luck if you have a connection flight to catch."
優點： "Very helpful cabin cabin crew and attitude"
缺點： "cabin was old, dirty and beat up. Old A330 cabin. the fleet has not refurbished all A330 at this stage."
優點： "The flight was cheaper by a couple hundred dollars."
缺點： "It felt cheap. The plane won't fall out of the sky, but it was lackluster."
優點： "We had our flight delayed and missed our connection. The ground staff was extremely helpful and friendly! Thanks to them we made it to our final destination with very limited delays :)"
優點： "Services of the crew were good!"
缺點： "Hot! Poor air conditioning and ventilation!"
優點： "On time take off and landed earlier than scheduled"
缺點： "Poor ventilation"
優點： "Checking in was fast. Customer service was outstanding"
缺點： "Nothing to dislike"
缺點： "Baggage delay"