每天清潔，並在 台北飛往 武漢的機艙內安裝HEPA高效濾網
缺點： "Baggage Claim"
優點： "Trip from JFK to Wuhan was a pleasure unfortunately flying to China has great problems if you are Transit passenger as Iowa's continuing to Bangkok Bangkok"
優點： "timing is good. provide me enough time to do connecting flight from wuhan to jfk"
缺點： "check through from bangkok to jfk automaticlly. it would be so confusing if i didnt have help from flyer who knew how to connect flight. this was my first to wuhan airport. i had to lwait for my lugage then go thru custom for tempolary visit visa from custom then go check in myself and my lugage again at the airline counter. not convenient at all."
優點： "I liked that the crew were very attentive and smiling."
缺點： "The flight was bad because of the passengers who had no sense of personal space."
優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
優點： "Crew was great with service even though they must have been super tired from the flight."
缺點： "More leg-room and space to stretch."
缺點： "After checking in for 1.5 hour, the crew told me that my name is not in the system 15 mins before boarding. Of course, I could not get on that flight. Result, staying extra 12 hours in the airport plus force to stay one night in Guangzhou."
優點： "Good food Free accomodation for layover"
缺點： "Too long"
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
缺點： "Transfer process is too hassle"
優點： "Cheap flight."
缺點： "Delayed departure and delayed arrival. Landed at a different airport first (due to a storm?) and missed our connecting flight."
缺點： "Very good and friendly"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
優點： "The cabin crew were so great!!!"
優點： "Excellent Service by Crew Members."
缺點： "Thai film shown in Centralized Front Monitor was not popular."
優點： "Staff were very prompt and polite. Very good english speakers. Back in the galley nice to chat and get extra food and drink. Very pleasant crew."
缺點： "Wish they, among many other airlines, would board from the rear. Would be so much more efficient. Or board the first class and business class, then from the rear."
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
缺點： "Only allow one piece luggage."
優點： "1. Boarding was on time and orderly. 2. The vegetarian meal was fine except for the penne pasta which hardly had any sauce. So it was like gnawing the more-than-aldente pasta - plain starch."
缺點： "1. The flight from LAX to Goungzhou was 1 hour late. We were all in the plane by 10 PM and the plane was to leave at 10:30 PM. It left 11:30 with all the passengers sitting on the plane for 1 1/2 hours! The delay made the rush to make it to the next flight in Guangzhou was stressful and exhausting. 2. I reserved an aisle seat beforehand because medical issue that require frequent trip to the rest room. The reservation person told me that I would have a window seat on the 2nd floor but no one is seated next to me. That was not the case. There was a person beside me that had to be disturbed frequently for my rest room trips. And this was a 15 hour trip."
優點： "Guangzhou airport crew Helped us to change domestic flight Guangzhou-wuhan to international flight Guangzhou-wuhan-San Francisco so we can come back to SF on our schedule. My son lost his homework folder in the aircraft. A crew called me back to let me know he could not find it."
缺點： "Guangzhou to Wuhan flight was changed to afternoon without notifying us so we could not connect the flight to San Francisco. I did not know Guangzhou to Wuhan was domestic flight and needed to check out luggages and check in luggages in Wuhan until we arrived in Guangzhou airport. We were lucky we could change to international flight Guangzhou-Wuhan-San francisco. Otherwise we could not come back on time. It's horrible. The ticket did not state we need to check in/ check out luggages twice and guangzhou-Wuhan is domestic flight which always changes schedule without notice. We won't buy this type of flight anymore."
缺點： "Later flight and delayed in China, stay in wuhan for 24 hours No smith transfer to next flight"
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
優點： "Movie selections are good. One screen per seat. Have USB to charge your device."
缺點： "The boarding is hard. Need to take a shuttle to get back to airport. But this might be where they saved the cost for lower airfare."
優點： "Seat, entertainment, on time, cabin crew."
缺點： "No lounge, Food was just okay"
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
優點： "Almost everything."
缺點： "It was delayed twice."
優點： "Crew was excellent. Had a headache going up crew checked in to see how I was doing. Though I precious years they would have just given me advise or the like. I can understand why they were reluctant to do so nowdays."
缺點： "I understand minimum leg room a such, but seriously, no lumber support makes sleeping while sitting quite uncomfortable."
缺點： "Service and ammenties are on a level with an ultra low cost carrier. As long as expectations are low, you won't be disappointed"
優點： "service is great"
優點： "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點： "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
優點： "Service food attendants wonderful"
缺點： "It was long"
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
優點： "Not much to like after being delayed."
缺點： "Both my flights were delayed. In the end arrived at my destination at 3:30 am when I was originally scheduled to arrive at midnight."
缺點： "At the end of our trip, 3 weeks later, we arrived in HAN to make our 3:45PM flight - constantly checking the status to make sure the flight would not be late again. The flight ended up getting delayed 30 minutes, then another 30, then an hour, and longer until the flight was delayed 5 hours total. China Southern employees at HAN wouldn’t move us to new flights and tried to tell us that we would make our layover in CAN despite this flight landing at 11:15 and our flight from CAN leaving at 10:05. We checked online and found there were no flights out of CAN to SFO until 24 hours later, yet there was a routing directly out of HAN. We told the employees it would be useless for them to fly us to CAN because we would be stuck there. They ignored us and told us it was fine and to fly to China. When we tried to explain, the employee simply walked away. We landed in CAN and were met with employees who first told us at 12:30pm flight to LAX the next day was booked full and they wanted us to wait 24 hours. When I told them that wasn’t true, they recanted and said “oh we can get you on the flight.” I asked for compensation since this was the second layover that was missed because of airline failure and a manager at the Transfer Desk told us he could not upgrade us to premium seating because all the seating was sold out. When we finally sat on the 12:30PM flight to LAX we found that not only did Economy have open seats, but so did premium seating. We were lied to by the manager at the Transfer Desk in CAN and when we explained the situation to flight attendants that we wanted one of the open seats they told us no. In addition, during our overnight stay in CAN due to China Southern employees at HAN not switching our routing, we were put in a hotel that smelled of smoke and had water stains in the room. We were woken up early to catch a shuttle back to the airport and when we arrived at the airport to ask for food vouchers to eat breakfast since our layover was longer than 12 hours, we were also told no. Overall I am completely dissatisfied with both flights on China Southern. I was lied to, cheated, and held up over 24 hours in China due to airline mistake and their unwillingness to book us new tickets. I spent hours at airports talking to airline employees and because of these hours spent we should be reimbursed for our flight."
缺點： "Terrible delay before departure, right before landing, and after landing but before gate. I had 3.5 hr layover in Wuhan but still missed my next flight. The hotel provided by the airline for overnight is terrible. I have to pay extra to get a room for my own (the standard offered requires two strangers stay in the same room)."
缺點： "Going thru customs, security and immigration for the third time in Wuhan. The first check was in Thailand, second check was in Guangzhou. Not sure why they are always checking you out and in. Must be some bizarre Chinese regulation."
優點： "I love the amenities provided by this airline. They give you pillows, blankets, headphones, and magazines. I love the attentiveness of the staff. They provide drinks, meals, and snacks during the scheduled time. If you need something else, then they are happy to help you. The staff really helped us with the temporary visa process during our layover in Wuhan!"
缺點： "My entertainment monitor was not working during the flight to Guangzhou. I listened to music on my own device for entertainment."
優點： "Crew was really good and helpful but sometimes there was a language barrier. I accidentally got off the plane but it was my own mistake aa I should of paid closer attention to the itenary. I did ask a crew member if I should leave the plane and she said to ask ground crew. But there was a lot of pasangers that did the same thing. I had to go through customs, security check and immigration to get back on the plane."
優點： "On time Sort of."
缺點： "737 so Small plane. No Recline seats in Biz. Poor entertainment selection"
優點： "overall good. Attendants nice."
缺點： "Just to many stops."
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
優點： "new planes on departing."
缺點： "no english.bad food.no customer service.delayed flights worst nightmare.will never fly again."
優點： "dream liner is smooth...and no fat flight attendants"
優點： "Price, service and personal attitudes of the crewmembers."
缺點： "Less online services available."
優點： "The plane was nicer than china eastern flight."
優點： "The best price"
缺點： "They changed my flight hours before I was due to leave to another flight the arrived later then my connecting flight left. They offered to change the flight to one that would cause a 23 hour layover in Ghangzhou. They refused to pay for accommodation or even upgrade me for the inconvenience. The customer service representatives were rude and not helpful. I ended up having to get a refund. I flew with Korean Airlines and had a great experience. I'll never consider using them again."
優點： "Standard flight"
缺點： "My connecting flights were terrible. I was kept at the airport on a layover to another city and they wouldn't let me board because they said my passport number was entered wrong on the reservation. This made no sense as I had gotten off another flight on my way back home. No one at the airport in Shanghai was helpful and it was really frustrating to think that I would be stuck in China. I was finally able to track down a international supervisor who was able to print out my boarding passes and let me board my flight. Unfortunately, another family with small kids were dealing with the same issue as me only their flight was leaving in 30 mins. I hope they were able to make their flight."
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
缺點： "no indication of which terminal to check in, flight was delayed, both cabin and ground crew (and chengdu airport staff) hardly spoke English."
優點： "The entertainment system was good."
缺點： "We have a 4 month old and we were the first ones to check in but all bassinet seats were booked. No one was even using them for bassinets. Not sure if they paid extra for those seats to have leg room but we had to hold the baby for 15 hours. They couldn’t do anything for us."
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
缺點： "It would be appreciated if the movie were more updated."
優點： "Excellent, fully reclinable seating in business class, along with superior service"
缺點： "Limited and relatively poor selection of movies and music on offer"
缺點： "We traveled in business class there was a flight attendant that was very rude."
缺點： "Very limited English speaking programs/movies"
優點： "Same as above"
缺點： "Same as above"
優點： "Put a water bottle in my seat for when a wake up."
缺點： "They got confused with my middle name and I had some trouble checking in."
優點： "It was fast, no hassle, attentive crew."
缺點： "Someone didn't wear deodorant...not airline's fault, of course."
優點： "the crew were fantastic thank you"
缺點： "How are you related to Kiwi.com?"
優點： "It was just ok. We landed safely. No entertainment, no food choice, just a safe flight. Crew was nice and spoke English well. However they’re liars. They made multiple promises they didn’t deliver like a vegetarian food choice and bulkhead emergency seat. Better to deny it than to lie."
缺點： "I asked for coffee, the stewardess repeated coffee to me and I got orange juice, which was ok because I like Orange juice too. I speak several languages too and was impressed they spoke English well. I guess it was just being busy and under stress. I was promised a bulkhead emergency seat and not given one. There was a emergency seat open right next to me but it never got on my ticket."
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點： "The staff in the airplane very polite"
缺點： "I did tell the lady in the boarding area in la that we have limited time to cacht the other conection fly to phuket from chengdu. She ignore us and say we have enough time. Of course we miss the fly because a delay in migration in China. And this was a ticket of the same Airline. No one help us and even speak english. We were stuck in china for 24 hours and the staff in the airport threat us like homeless. It was worst experiencie of my life"
優點： "Clean aircraft and great value for the price"
缺點： "Excessive documents check - you boarding pass is torn apart and signed on more times than your actual birth certificate ever. Really, like 5 checking points between the gate and your seat - quite exhaustive. Crews definitely lack language abilities and clearly follow the Chinese pattern of ignoring non-Chinese - you will never see a smile from a flight attendant, they'll address you as "hello" in any situation and will not communicate to you in English. Rather poor service-wise. Other than that, good flight for the price - just distract from the majority of Chinese clientele behaving loudly and violating your private space deliberately all the time - but it's a Chinese airline, after all. Americans are much louder. Entrainment is mediocre, not much information is offered in broken English at least"
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "The boarding process was quick and staff was friendly. Food was delicious and staff very accommodating"
缺點： "Being taller I was unable to spread out for almost 10 hours. Legs were very sore by the end, but that's to be expected"
優點： "Service was prompt and polite. The personnel were great!"
缺點： "Im not sure if it's China Eastern policy, fleet-wide, but cell phone use was not allowed the entire flight, even with the phone switched to airplane mode. This, and the fact that seats did not contain flight entertainment systems, meant that I couldn't watch any movies."
優點： "Cheap The plane was new and in good condition."
缺點： "Service was so so. They are a bit cold. The connecting flight I had to make was too tight - so I had to run to the next gate. Even if in airplane mode, you can not use a phone at all. I've never experienced this on another airline."
缺點： "Everything, will never use again. Worst flight experience I have had has been with this airline"
優點： "New planes, efficient crew, on time.... Early arrival!"
缺點： "Shanghai airport transit process is horrible! Good is very plain, bit I don't care so much. However, not enough water provided. This really needs addressing..."
優點： "Entertainment, food, drink, bathrooms, light, everything!"
缺點： "Nothing really."
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "Great value! This was my first time on China Eastern and was apprehensive because of numerous negative reviews I have read about them. Boy, was I very pleasantly surprised. I travelled from Honolulu to Manila with a stopover in Shanghai. The pleasant experience started with the ground crew in Honolulu. Very friendly and helpful unlike experiences I have had with other airlines there. The flight crew was also very good — respectful and helpful in spite of the limited English. The flight left the gate 5 minutes before scheduled departure. I rated the food and entertainment 3-stars not as a negative, but because it was ordinary — I did not expect anything better than that because the price was very cheap. A couple of observations: (1) in spite of a nearly full flight, there was plenty of overhead space — could it have something to do with their luggage policies? and, (2) very efficient boarding — boarding by seating zones rather than frequent flyer status. I saw a lot of calm and no aggressive behavior. Just overall pleasantly surprised."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
優點： "Staff, crew, pilots, attention. Great overall as always"
缺點： "I would have really liked a blanket. I went from 85F and sunny to 50F and raining..."
優點： "Everything was great! Except that we took forever to depart! Would still recommend it. :)"
優點： "Very friendly staff!"
缺點： "Food wasnt the best but not bad either. Just ok."
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
缺點： "Need more room"
缺點： "late departure meant missing our connecting flight in Shanghai"
優點： "The crew gave us sandwiches while we were waiting to take off."
缺點： "It was very uncomfortable sitting and waiting 2 hours for takeoff. It would have been better to wait for boarding so that we could be more comfortable. The temperature on the plane sometimes got very hot."
優點： "Great movie selection; and the food was good."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
缺點： "There was no warning that I needed a visa just to transfer in Wuhan. Nobody told me beforehand that Wuhan is one of the only two airports in China that Americans cannot transfer. China Eastern wouldn't let me board the flight, they wouldn't cancel or change my flight either. I flew through China on the way to Bangkok with no problem, but they wouldn't let me use my return tickets. I payed for my tickets and they never let me use any of the tickets. I had to book with another airlines to get home. I will never use China Eastern Airlines again."
優點： "I was lucky enough to travel on the 777-300 new config business. Pyjamas to boot, never had those in biz class before. Hats off to China Eastern, exceeded my expectations and beat the competition. Gutted my flight is with Lufthansa from Shanghai to Frankfurt. Will definitely be looking to fly with them again. Can't comment on economy as didn't get chance to look around."
優點： "First all, the flight changed to stop at PVG, not Nanjing. When it depatured from PVG to Taipei, inside the airplane was so hot. We talked to flight attences 2 times, still didn't be adjusted. And food was terrible, too. They provided food too late, then they rushed out to clean the food trates. There is no enough time to eat! The experience was so bad with them."
缺點： "Small space in economy"
優點： "Completely pleasant and satisfactory in air."
缺點： "Poor inter carrier baggage communication and change over, delayed flights caused overnight stay in a hotel in Shanghai out of pocket, terrible spoken English in Vancouver and Shanghai. Changes of flights in both directions caused huge increases in travel time. On the ground ruined my experience. Cost me out of pocket an additional $175 CAD and at least 24 hours round trip extra time."
缺點： "I had a connecting flight from Taiwan to Shanghai to catch my flight to LA. AT CHINA Estern counter, they will not chech my luggage all the way to LA. I had to pick up my luggage going out the terminal then go to check in again. I am 82 years old. This is not easy and stressful to me. I asked the supervisor that he could not do any thing. My connecting flight ticket was also from CHINA EASTER AIRLINES. They say the connecting flight was not on the same ticket. However it is from the same airline. I made my flight with great effort. I had hard time to speak to the agent in checking in my flight to LA. THIS IS TOTALLY UNEXPECTED WHEN I PURCHASED THE TICKET. IF I KNEW, I WILL RECONSIDER TO PURCHASE THE TICKET. DO REQUEST YOU RECOGNIZED THE STRESS AND INCONVENIENT YOU PUT YOUR PASSENGER THRU."
每天清潔，並在 台北飛往 武漢的機艙內安裝HEPA高效濾網
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