優點： "The cabin crew was excellent -- friendly, always helpful, energetic."
缺點： "We requested a seafood special meal. The food quality was satisfactory, but most of the items tasted very bland. The accompanying dishes were unimaginative -- raw vegetables (salad), steamed vegetables, pickled vegetables. One exeption was a smoked salmon bit with capers -- this was the tastiest part among 8 meals over 4 flights."
優點： "Simple check in and boarding, right on time."
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "Nothing to complaint. Excellent airline nowadays"
缺點： "Electricity didn’t work in my pod"
優點： "Seat super comfy"
缺點： "All okay"
優點： "JAL operates with incredible efficiency."
優點： "Japan Airlines always, always, always takes such good care of us, especially with the kids. This flight was no exception. I had forgotten to reserve a kid's meal for our kids (don't forget, parents) and they went well out of their way to make sure that the kids had food that they would like."
缺點： "Very good airline except for the fact that the staff at Narita airport."
優點： "The crew always smiles and very accomodating."
缺點： "The main course could have been better or improve. I wasn’t satisfied with the taste."
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
優點： "Wonderful crew"
優點： "Soo Much Food! Crew was very polite and helpful."
缺點： "They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter."
缺點： "I might have missed it but the useful information of the weather of the destination was not announced this trip. Some pilots make the flight more personal with their messages with their PA system. No need to be interrupted a movie we are enjoying for the promotion of inflight purchase though."
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
缺點： "Flight attendants"
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "It was very good no prO lens at all:)"
優點： "Staff are the best of all airlines I have been in."
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
缺點： "Double standard"
優點： "Everything was excellent no complaints"
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
缺點： "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
優點： "Polite friendly and attentive Staff. From checking in to inflight."
優點： "Excelent good service.Staff are friendly."
缺點： "Almost i like everything"
優點： "Crew was really professional and friendly, I sat beside a mom with 2 kids and the crew really helped her in her needs and made sure we were all okay. Food was good and I loved the movie selection, watched all the Oscar movies I've missed."
優點： "So cramped. Very uncomfortable flight."
優點： "Great service."
缺點： "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."
優點： "Great airline, roomy seats and they don't nickle and dime you like other airlines."
優點： "Prompt, friendly service. Clean aircraft with comfortable seats. Onboard meal for international flight."
優點： "I got an upgrade!"
優點： "The plane was ghetto and old and there was only one tiny restroom for the entire economy class."
缺點： "A newer plane with more restrooms would be great."
優點： "no -all that was amazing was the complete idiocy of ana"
缺點： "virtually everything was a unacceptable starting with the gate staff ..."
優點： "Excellent cabin crew."
缺點： "No in-flight entertainment, economy seats are narrow."
缺點： "the seats are not reclined, not comfortable at all"
缺點： "My experience overall is fantastic"
優點： "The food and the crew were great."
缺點： "I am yet to find an airline that has any semblance of comfort in economy class for someone 6’ 2”, and that isn’t even tall! It would seem that the seats should be tall enough not to have the headrest push on my shoulders.....such as making it adjustable enough to be used as a headrest."
優點： "Crews were great. They worked fast and helpful."
優點： "Crew was amazing and very comfortable seat"
缺點： "Food can be better and Entertainment was poor There should be more choices available. WiFi was spotty only 150 MB was available after paying. It should be free in business class like other airlines"
優點： "Service, entertainment , drinks, everything! Very good!"
優點： "A taste of Japan food."
優點： "Food and services were great"
缺點： "Not a large selection to view on the TV"
優點： "All the flight attendants were doing excellent customer service and there was good food."
缺點： "There was nothing that I didn't like."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Friendly crew... awesome entertainment. Good drinks and food, one of the best traveling experiences I had. Thank you!"
缺點： "Same repeating music"
缺點： "The dinner was served too late, not right after take off. Also, the portions were way too small."
優點： "Service is Stellar"
缺點： "Business class seats were a bit old"
優點： "The quality of your aircraft. Clean, modern, plenty of leg room."
缺點： "The "meal" served about 1.5 hours after takeoff was just a very light snack. Nothing substantial. Could have been more food."
優點： "The crews on ANA (Flight Attendants) are the hardest working, most polite and service oriented of ANY carrier I can remember. When the cabin lights are ON, the crew is hustling to keep the passengers occupied and chewing. Free Beer, Wine and mixed drinks in Coach! Every Service - Snack, Drinks, Lunch, Dinner, Coffee/Tea, Second and Third rounds of drinks includes a cold towel to wipe your face and hands and most important, trash is collected promptly EVERY single time. WOW. I noticed that Flight Attendants take notes on sleeping passengers for every major meal service, and they take the time to revisit those customers when awake to check they might have wanted to be fed. I also noticed that the crew has special double sided tape to pickup crumbs and spills in the aisles so grime is not tracked into the carpet. Dont be surprized to see a flight attendant cruising the aisle after dinner with a soft cooler full of small vanilla Hagen Daz cups..."
缺點： "We flew from Bangkok to Washington Dulles with a connection in Tokyo. Snow in Japan caused crew shifts to max out and ultimately a dramatic change in flight departure. (Guaranteeing a missed connection) This caused multiple downstream challenges. 1. Original flight was scheduled for 00:30. (Half Past Midnight), rescheduled flight was scheduled for 12:30 (Half Past Noon) For Americans unused to a 24 hour clock, this made emails From ANA very difficult to wrap your mind around. Was it a typo? What happens when you miss your connection? (Turns out weather delays do NOT result in accommodations or meals being provided) Rescheduled flight should have been for 1231 with (AM/PM in Parentheses) 2. For passengers who spent their vacation/trip near the equator, the prospect of spending the night in snowbound Tokyo was simply not addressed in the cancellation email. The better option was to stay in your original point of origin and make the connection in one day, but email has NO telephone number for passengers to call to make these arrangements. (We ended up calling a toll California telephone number to be sure we got an English speaking agent) 3. Many SE Asian departing cities have a crazy baggage weight policy that allows for Two bags of 25 Kilos each , but if you have a single bag that weights 32 Kilos, you must pay excess baggage. Although the policy may NOT be specific to ANA, there are hundreds of folks of all nationalities repacking suitcases on the floor of the airport, to try to meet the regulations. As a traveler I understand this, but as an ANA customer it makes no sense, especially when the ticket agent cannot charge the overage to a credit card at the ticket counter. Instead sending you to a different location then waiting for you to return with a receipt. Its a huge scam and ANA can do better communicating the rules to passengers via email or their web site. Nothing starts a long trip off worse than arguments over arcane rules. 4. Changing a return flight arrangement as a result of weather happens at the last moment, but seat assignments apparently could not keep up. I would rather NOT fly than face a center seat in coach for 14 hours. I cannot explain what happened, but repeated attempts at advance check in showed NO assigned seats available, the ticket and gate agents could not improve on this, but BOTH flights ended up having empty seats and in the end we stressed for nothing. ANA must be able to do better, improving their IT systems to make advance seat assignments possible no matter how challenging the problem of "equipment" and other changes in the face of a canceled flight."
優點： "It was fast and the crew got right to it as far as take off and getting home."
缺點： "Small plane. No cabin space for carry ons."
優點： "Don't cheap out on your flights to Japan because this ANA flight from New York/JFK to Haneda was the correct way to go. Japanese-style hospitality, respect and quality of service (which is beyond the heavens) shows from check-in to landing (and even post-landing.) The in-flight meals, inspired by Japanese recipes of the Japanese destination or origin, were finely made - that goes even for Economy Class. When there was a delay that was ultimately out of their control, they made things right with post-landing arrangements. Never take any other country's airline when flying into Japan - always always ALWAYS take ANA whenever you can. (Avoid codeshares, too!!)"
缺點： "There was nothing I disliked."
缺點： "Seats in economy were narrower than Eva Airlines"
優點： "The plane wasn't that full so I had a lot of space."
缺點： "the seat itself is still uncomfortable to put in the extended position to relax. Plus the headrest doesn't move very well so it's hard to get a comfortable head position when trying to sleep. The crew took forever getting everyone on the plane I have no idea why it took so long considering they're worn so many people on the flight. The food wasn't very good except for the marble loaf."
缺點： "The check-in at LAX. They form 2 different lines for Economy. The 1st line was lined with the people arriving first. Then the 2nd line started to fill later. But when the ANA agents came out, they have no clue and serve the line of the people arriving later. Should know what they are doing. Either just 1 line, or if 2 lines, should ask which line come first"
優點： "People the staff was nice and tried to be helpful"
缺點： "Gates kept changing flight was delayed multiple times the flight had no air so I was sweating the whole time my nose began to bleed. I missed my connecting flight to Okinawa they sent me on a hour long shuttle to another airport to fly out the next day."
優點： "Services and respectful"
優點： "Food and entertainment is great."
缺點： "Boarding process. System was down. Very strict with the bagage rule. Excessive bagage charge is very expensive, unlike Eva air"
優點： "Great service"
缺點： "Film selection is ok."
優點： "There were very entertaining channels availabe. Very few in English and non in my native language i.e. Urdu."
缺點： "The food. Though it's Halal but very poor quality you should have to improve it."
優點： "They had a lot of Great Movies! I was able to catch up with Kong, James Bond, The Great Wall and much, much more!"
優點： "Everything is perfect!"
優點： "The food on board was great! Crew members were friendly!"
優點： "For such a long trip, it was pretty comfortable. The flight crew was friendly and helpful and the food was good"
缺點： "Food was disappointing for business class ticket. Seats did not recline all of the way."
優點： "Very awesome and polite crew. Exact reason why I chose ANA"
優點： "Courteous and friendly staff, clean aircraft and on-time schedule."
缺點： "There was nothing I did not like."
優點： "Efficent, courteous and reliable."
缺點： "Nothing in particular."
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "Great service, excellent and curteous. Clean cabin"
缺點： "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay"
優點： "The work ethic and sweetness of the stewardess , aways happy and work together well. Very detail in saftey and checked everything. Very good in caring for all in flight"
缺點： "Great food. Really good , gave menu to choose from. , other airlines will say chicken or beef and you pic ..... Great price on my ticket. Most my flights are 1200. Got my ticket for 862. I very happy"
優點： "the food, service, and efficiency"
缺點： "The really long layovers"
優點： "Almost everthiny good job keep it up, excellent !"
優點： "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
缺點： "Check-in process at the airport was ridiculous ! One ANA staff sends us to wait to a certain counter after looking at our ENTIRE trip (all 3 segments), only to find out 20min later that we were supposed to go to ANOTHER counter, because our ultimate destination was International (USA). Also, boarding passes had to be REPRINTED in Tokyo for some reason. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"
優點： "The seat had good width since I am 6"1 , unlike most American airline the comfort level is much better, not cramped."
缺點： "Not much all good"
優點： "I liked the friendly staff, the movie selection was also great!"
缺點： "The food wasn't great and they fed us as soon as we boarded and right before we landed. There was about 8 hours in between and we were starving!"
優點： "Our seats did not recline, but were locked in the fully upright position, making it impossible to sleep. If this is policy for ANA, many customers will go to other airlines."
優點： "Food is delicious and Crew are friendly."
缺點： "Transit hours at Narita were too long. Connecting flight was on the next day and need Visa to go out of the airport as the connecting area is not open 24 hours."
缺點： "I boarded 90 minutes late."
優點： "On time."
缺點： "No entertainment was provided."
優點： "No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer."
缺點： "No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer."
優點： "The snacks at the back. I love the cold apple was so good for my body that I had two."
缺點： "Loading people on the plane in an orderly call."
缺點： "Lost my luggage, seat didn’t recline all the way, crew never came around for garbage, old plane on the 2nd leg, same entertainment I had 4 months ago"
優點： "Great customer service, checking in went fairly quickly."
缺點： "Like other airlines, seats are too close together.. Choice of movies was limited."
優點： "Boarding was disorganized, the seating was cramped (I'm 6'2"), the lunch was mediocre, and the guy sitting next to me smelled funny. We took off on time and we landed on time. In other words it was a five-star experience, as good as it gets in modern-day air travel!"
優點： "Staff is friendly. Food is ok"
缺點： "Explain the real reason why the flight is 6 hours delayed. They said “ operational issues.” If we never asked for further instructions, we would never get $ 9 meal vouchers. In other words, some of passengers didn’t get it"
優點： "The food was not bad."
缺點： "Passenger, largely Chinese people, don’t have common sense of not walking around while food is serving, or not standing until the plane stops etc. Instead of being too nice to those bad-mannered passengers, the crew should have made announcements to deter their action."
優點： "The crew are Good"
缺點： "It could have been better if they improve the meal and crew are smiling. Please do not serve meal with hot Chilli sauce it irritated my stomach"
優點： "very efficient, very friendly, and an excellent value for the price."
缺點： "Again, we got very good service for what we paid."
優點： "Priority luggage pick up"
缺點： "Additional food options"
優點： "We loved HK Airlines! It was such a nice surprise! We did pay an extra $155 pp to be in row 31 and enjoy much more leg room and the seats going back farther - in the direction of business class but not quite but definitely worth every cent on a 14 hour flight. The attendants were awesome!"
缺點： "Nothing. If you do row 31 you will have a great flight!"
優點： "The flight got delay, but ticket agent move us to another airline, work out better for all of us"
缺點： "Did not flight with Hong Kong air plane, air line move us to Eva air line due to delay of aircraft"
優點： "The flight was average. It wasn't too uncomfortable but for the price it was fine."
缺點： "Online checkin process was flawed. The food could have been better"
缺點： "If I didn’t miss my flight completely because of an alert that popped up on my phone saying that my flight was delayed an hour... this is not the first time this has happened to me using Kay-ak... it’s extremely frustrating... and ultimately caused me to miss my flight."
缺點： "IMAGINE the flight back from TPE-Hong Kong-CNX. “I thought” I book with Hong Kong Airlines BUT the second part was Hong Kong Express; a cheaper subsidiary by someone ? They blanking sell EVERYTHING; seats, food, drinks & likely to go to the bathroom. The flight IS suppose to take off at 16:45 ("
優點： "new plane"
缺點： "passengers are loud and rude"
優點： "Still have not flown out of Vancouver...24 hours later. Flight was delayed because of fog apparently but all other planes were landing and my connection had just landed in it. They did a terrible job updating everyone, no announcements were made so people individually had to go up to the counter. Finally after 2.5 hours of delays they said they just decided to cancel the flight and there would be another one at 7am the next morning. Once everyone got to the check in counter with their luggage they had 2 people dealing with everyone and the line up was all the way down the airport. All they needed to do was gift hotel information which was alittle slip basically saying try one of these 3 hotels. The staff member I dealt with was so confused as to why i had my checked buggage eventhough all 100 people in line had theirs and we were told it would have to be rescheduled and tagged for the morning flight. Seemed crazy how someone who worked for the airline was very confused, I spent 5 minutes explaining it to her then she ran away for 5 to speak to her coworker and came back to say I was correct. They then told everyone who was connecting in Hong Kong to call this 888 number to book their connection. The number tells you to leave a voicemail if you’re basically not calling for accounting or finance! I left a voicemail...of course no call back. You can also reschedule online it says, so I tried and it tells me that my ticket number isn’t correct eventhough it is! It’s the same one on my boarding pass and on my electronic boarding ticket. I decided I’ll just have to wait till I’m at the airport for my 7am flight...wake up to go for the 7am flight and they have delayed it AGAIN until 4pm. We are staying at an airport hotel and you can here planes consistently flying in...not sure the issue. Overall, experience has not been a good one. Staff is confused and communication is poor. I’m feeling doubtful we will ever make it to Hong Kong and Bangkok at this point."
缺點： "Only positive thing was that they put us up in a hotel because of the crazy delays."
優點： "Very professional operation, no hidden costs (eg pay for movies, drinks, whatever), all staff were lovely, and my mother’s gluten intolerance was noted, double checked, then catered for."
缺點： "Unfortunately, the food was not great tasting, though breakfast was okay. Apparently the vegan hypoallergenic plate was way worse. Space wise, not the roomiest either."
缺點： "Enhance the choice of movies/entertainment"
優點： "The boarding is smooth. The service is up to par."
缺點： "The hot meal is bad. I don’t think the spam bun is healthy. The flight is delayed for 20 minutes. The pilot didn’t explain why."
優點： "The food was good and they had plenty of good movies."
缺點： "It is a conveniomal airline tailored for travellers seeking cheap tickets. Low expectations, and it was just it."
優點： "The flight attendant was very nice"
缺點： "The flight meal took me a long hours to get figured it out. I wanted to change to vegetarian meal and had a very frustrated time and called a lot of times and still when I checked in, it was still not resolved."
優點： "They gave us a meal. Hkg to tpe"
優點： "Felt like a brand new Airbus. Roomy seats even in economy. Excellent service! A full meal unlike most American airlines. Polite, expedient service. I will fly Hong Kong Airlines again!"
缺點： "Everything was great! No issues."
優點： "Food and entertainment we're solid. Creature comforts we're solid for economy international (toothbrush, blanket, socks, and sleep mask.)"
缺點： "Never got an e-ticket until the night before outbound flight. Combined with the airline's outsourced customer service, lack of record keeping, and mediocre customer service skills on both sides of the Pacific, boarding was a traumatic experience. Never booking another international flight through Kayak, nor flying Hong Kong Airlines again. Domestic may not be totally out though."
優點： "Price is good, but unpredictable delay. Good luck if you have a connection flight to catch."
優點： "The flight was cheaper by a couple hundred dollars."
缺點： "It felt cheap. The plane won't fall out of the sky, but it was lackluster."
優點： "Did not expect anything but it was actually good and pleasant."
缺點： "I was placed in the emergency exit row (not the seat I originally booked) where the seats don’t recline. The entertainment facilities were lacking; every two rows shared a small tv in the middle and my seat didn’t even have a headphone jack."
優點： "Comfortable, nice. Employees warm"
缺點： "They lost my luggage and the flight was delayed. Too many stuardesses on the plane."
優點： "Very service"
優點： "The flight was on time"
優點： "Service was sufficient and quick, just there’s no personal level to it. I guess that’s normal."
優點： "Comfortable seats. Departed on time and arrived on time."
缺點： "Staff was efficient, but not really friendly. The use of iPads to watch movies was a bit odd but at least they had something. No in flight map."
優點： "Friendly staff, clean cabin, pleasant food, free entertainment."
缺點： "After passing through airport security I purchased a large bottle of water for my 12 1/2 hour nonstop flight. When I reached my gate to board my flight I was told by a Hong Kong Airline employee that I could not bring water, WATER, on board the plane."
優點： "Decent plane"
缺點： "Lots of delays"
優點： "The staff was much better this time."
缺點： "Really need to work on the food. The entertainment can't be on the iPad, there's not much space already."
缺點： "Flight was 2 hrs delayed and no flat bed in Business class"
優點： "Simple. No bells and whistles. Cheap price"
缺點： "No charging or Wi-Fi available for purchase"
優點： "30 mins early arrived..."
優點： "The plane was comfortable and roomy. I also enjoyed the entertainment aviation. It made the flight go by very quickly."
優點： "The staff was very helpful."
缺點： "No entertainment"
優點： "Stewardesses were good. Food decent."
缺點： "ALL I.T. HORRIBLE. Massive lineups in Vancouver as no one can check in online through APP, WEBSITE or FORTUNE WINGS CLUB!!!! Their app has the lowest possible rating on Google play, a 1 out of the last 100 people who bothered rating! Websites kept giving "server error". I thought it was because I was in N. America and their server was in Hong kong but I am in Hong Kong and have been trying since 48 hrs prior to print boarding pass to avoid having to be at airport 4 hours ahead to negotiate that line again. I heard many missed the YVR flight because of the check in line. Oh , there was the thing about the 10 hr delay from Hong Kong to Beijing but that happens sometimes."
優點： "The flight was only 3 hours from Hong Kong to BKK. The airport itself is nice. Good places to wait and eat and the airport has free wifi."
缺點： "There was a scheduled 3 hour layover that turned into over 5 hour layover. While waiting at Hong Kong airport It took a very long time for them to finally announce the correct gate for boarding. Then it was a mad dash to the appropriate gate. Upon arriving at the gate, there was another long wait and then the gate number was changed. No one came to inform the waiting passengers of the new gate information. Very disorganized and confusing. The plane was very cramped and felt old. It still uses the two prong head phone adapter. Why anyone still uses these is a mystery to me."
缺點： "Very hot in the cabin."