優點： "the girl next to me was flirty"
缺點： "the girl next to me could have offered her number..."
缺點： "Attentiveness, we were miss for food purchasing was abit rush."
缺點： "the ground crew at departure lounge and arrival lounges are plain stupid. giving wrong info of departure gates. arriving crew didnt open the door .. buzy with handphone"
優點： "Smooth check in"
缺點： "That the in-flight wifi really is free instead of making the passengers to pay"
優點： "The flight was okay, service was okay."
缺點： "Could be better if the departure was on time rather than delaying too much without clear explanation."
優點： "The crew was amazing!"
缺點： "provide accesible wifi"
優點： "Everything was good ..."
缺點： "... we were just a little bit delayed."
優點： "Very good for the price I paid"
缺點： "Somehow I couldn't check in online, or at the kiosk. There was only 2 check-in desk for domestic flights in KLIA2. Long lines and waited 20 minutes. Thankfully the staff at the counter allowed me to check in, despite having only 50 minutes to spare."
優點： "Great experience"
優點： "Prompt boarding, leather seats with reasonable leg room, even with seat in front reclined. Efficient, friendly and professional stewards"
缺點： "Had to ask someone in terminal about getting our connecting flight"
優點： "The new seats are good. I didn't get any back pain."
缺點： "Not much."
缺點： "I didn’t have any food so am unable to comment on this"
優點： "Quick turnaround."
缺點： "The crew wasn’t available during boaring in the cabin rather chit-chatting with fellow colleagues at the AFT galley."
缺點： "3 hours flight delay"
優點： "Staff were very helpful and friendly. Even let me off some money for a drink"
缺點： "Checking in took way longer than needed"
缺點： "I was sold an empty Marshall 111 box in a sealed Duty Free bag or 136 USD. COMPLAINED WHEN DISCOVER AT HOME THAT NIGHT. SINCE THEN GIVEN THE RUN AROUND"
優點： "The price is very affordable and flight was very good in take off and landing."
缺點： "Seats was very tight and uncomfortable!!!"
優點： "I will say that the AirAsia crews do save the day. This is my first time flying AirAsia on a 3 leg trip (currently on leg 2) and the crew members have been absolutely awesome and stellar."
缺點： "I’m just a BIG guy so space is my overall complaint. But as my first experience with AirAsia, it has not been a great one. First my initial flight kept being delayed and delayed until it was actually canceled. Then my second leg of my vacation trip, again, delayed and they just had us standing in line waiting to board our flight. Again I give praise to the wonderful crew members for the stellar and comforting service. They truly are the reason I have not given up on AirAsia just yet. Now I do have one leg left, my tip home...I’m hoping that this one will be the overall best experience for my AirAsia. I’m praying for an on time departure, and another wonderful staff and just a tiny bit more leg space. Wish me luck"
缺點： "Notification of delayed flight wrong."
缺點： "Never been on a flight before, where the pilot pushed back whilst people were still taking their seats. Not very safe!"
缺點： "Lazy crew"
優點： "Old and worn out"
缺點： "Food is not appetizing. There were only meat or chicken to choose from. Need to have an option for fruits only."
缺點： "Always delay!!!!"
優點： "Where is my bag. Please find my bag because many thing inside it."
缺點： "Fail tu makesure customer bag arrival safely"
缺點： "They are very strict about the weight of your luggage and will not budge on the overage charge. They serve fish for breakfast...gross."
缺點： "Flight attendant quite slow for delivering food and not many selection food available as usual"
缺點： "It was a night flight. Inflight light was on almost throughout the entire flight."
優點： "On time both times. Ground staff especially very friendly."
缺點： "Nothing we didn’t really not like"
優點： "Price. Number of flights."
缺點： "The 7kg hardline AFTER doing the document check nearly caused me to miss my flight thus potentially missing a connection. If AsiAsia are going to keep to this 7kg hardline they really need to do it across all airports and do it during the document check so the number of queues costumers are subjected to are minimized. I did purchase extra weight when purchasing the ticket however that weight MUST be in checked bags only. No margin here for discussion. Perhaps HotSeat passengers are less scrutinized??? This all may be just some transitional pains here and other airlines may follow the same model but in my 200+ flights on Nok Air this has NEVER happened. In fact, they (Nok) have NEVER weighed my carry on bag. Such a shame as the rest of the flight experience was above average. This hardline approach will be an issue if they continue until they beat their customers into taking or leaving it in my opinion. First AirAsia flight for me so the vets reading this will be smiling quietly to themselves ;-)"
優點： "On time and very friendly helpful staff. Especially ground crew"
優點： "Everything was smooth"
缺點： "One hour delay on runway"
優點： "Personnel very young and friendly - they seem to enjoy their job!"
缺點： "Return flight was delayed over half an hour and we had to stand because the gate area in Penang was too small."
缺點： "Flight delay for almost 4 hour"
缺點： "Worst experience. Flight delayed more than 4 hrs and staff. Couldn’t accommodate us. Please make announcement that names must be given to accommodate people if you guys going to place people in such a way. Do not make us wait and finally say no more flight. That’s absurd."
缺點： "All ok"
優點： "Clean aircraft"
缺點： "Two flights in a row behind schedule ; messed up my vegetarian pre ordered food selections in both flights"
缺點： "They changed the time without announcing anyone. Each day the flight is at a different time."
優點： "Overall in flight experience quite good."
缺點： "Flight Delayed twice for boarding to and come BKK. Abit disappointed for not time. As.it ruined my initial planning and wasted so valuable time to visit new exploring place in bkk."
優點： "On time (early on the return leg). Interesting usage of onboard wifi to deliver inflight entertainment. The choices of the channels was mediocre. Nevertheless, a good start."
缺點： "Same food (on return leg) with no other choices choice with the value pack add-on. Pasta was overcooked."
優點： "Avoid this shitty airline since it’s NEVER EVER on time!"
缺點： "ALWAYS ALWAYS ALWAYS ALWAYS LATE Aaaarrrggghhhh!"
優點： "On time boarding ...very efficient"
缺點： "Offer same type of value food...even worst tasteless"
缺點： "Seating is very uncomfortable."
優點： "BOARDING very smooth n fast...more importantly punctuation very good"
缺點： "Value meal lousy (pocket pie)..both flight offer Same pocket pie,Rokki can't use at all..i notice cabin crew didn't check whether passengers apply seating belt at all."
優點： "Leg room is ok, and on schedule, and it is Taiwan company, good. Next time I will fly it again"
缺點： "flight arrival is late by few minutes"
優點： "Only food for purchase on board."
優點： "It's cheap. During Chinese New Year rush, you can get a ticket from Taiwan to Japan for $7000 TWD. Much cheaper than major airlines."
缺點： "The food is terrible. Feed yourself at the airport restaurant before boarding."
缺點： "China Air was handling Tigerair boarding. I told them I tried to add checked in luggage 4 hours prior boarding as website indicates, but I could not. It is much cheaper to buy online than at the counter, but they said there is nothing the can do, and I paid full price. I understand Tigerair is budget airline, but they should obey my minimum rules, if their website was not working, I should not pay for it. Anyway that is the last was the first and would be the last time I am flying with them. I make sure my friends who fly frequently know about that too."
優點： "It's so cheap that you can even book a ticket 1 week ago."
缺點： "It delays a lot. Make your schedule flexible. It doesn't provide free water on the plane so prepare a bottle water before boarding."
優點： "On time flight, quick boarding process."
缺點： "More than double charge for purchasing checked bag at the airport. Very little legroom. No online check-in and must pay for seat selection. No mobile boarding pass. Very outdated airline."
優點： "This is a budget airline and they get you to where you going at good price"
缺點： "They pack you in all together even though there are open seats available and leave you there as if you've done something wrong"
缺點： "fraud on the baggge fee. Had already tried to pay on web sire, but tmdid not work. Then they charge more than twice the price at airport."
缺點： "No explaining delay before take off and after arrive"
優點： "I am grateful for small mercies. ... it was on time!"
缺點： "Not being fleeced / ripped off cheated out of money as I check in. The website purposely does not allow payment of bags just so they can get more at airport. ... Staff admitted it was regular complaints and they did not care... Not my sort of pleasurable flight.."
缺點： "Good service"
優點： "The ground staff service was really poor, the air-cond on-board was warm instead of cold, when arrived Singapore, the body sweaty."
缺點： "The pre-book luggage service and check-in ground staff service in Bangkok airport. It's really disappointed."
優點： "Professional and very accommodating crew"
缺點： "They had mosquitos entire flight, they could have sprayed bug spray or do something about it"
優點： "Just expect , what is expected from a low cost carrier."
優點： "I had very low expectations after reading some reviews for this airline. But I was pleasantly surprised. Staff in Bangkok was nice, paid for bags, everything went smoothly, and the plane was not dumpy at all."
缺點： "nothing, it was a short simple flight."
缺點： "The plane was COLD and no blankets to be found."
缺點： "On time"
缺點： "Thai Lion delays all the times and they never try to compensate it with a bit of refreshments or anything. They took the passengers for granted"
缺點： "Thai Lion will rip you off on checked in luggage if you pay during checking in for your flight. I paid almost $300USD for one suitcase that weighed 15 kilos. When asked, they said I should have paid in advance. I expected to pay for checked in luggage, but $300 bucks is Ridiculous!!"
缺點： "The air conditioner on this flight does jot okay"
優點： "short flight"
缺點： "the landing"
優點： "Decent price"
缺點： "There was a large group that seemed like a class trio with over 20 children who were loud and rude the entire flight. Parents and flight attendants did not tell them to calm down or act more polite."
優點： "Price was great."
缺點： "Charges 300 Baht per kilogram after 7 kg. We ended up switching out all goods that had to be checked and just carried our backpacks on. Was a big hassle."
優點： "The plane didn’t crash and we made it to our destination"
缺點： "We were squished in like sardines. My neck and back still hurt. They are sticklers about bags. No more than 7 kg (roughly 15lbs). Over all experience not so good."
優點： "Basic no frills airline. Good baggage allowance"
缺點： "Very poor website"
缺點： "There baggage weights are ridiculous! 40 lbs for economy plus 30 lbs for economy..? Give me a break! Cost me the same amount for my baggage penalty for 5 lbs overweight as my tickets for two! Especially when they tell me to add the extra weight to my carry on... so what's the big deal? Same total baggage weight! I'll never fly with them again!"
缺點： "Flight was delayed 20 minutes. Baggage claim delayed another 30 minutes. Made me miss my connecting flight. Then also made me pay. No accommodation on their part. Terrible business."
缺點： "Very little leg room, no complimentary water or snack."
優點： "The plane was new"
缺點： "Check-in was a disaster, boarding took for ever, getting the luggage took longer than the flight. English is unknown by ground staff. And the plane times had changed."
缺點： "No immigration documents were passed out on the flight from Singapore to BKK causing a bottleneck on arrival. Only one Thai Lion rep. processing entries and passing out docs. Very slow, jepordizing an onward connecting flight."
優點： "It was awesome, everything was great...."
缺點： "I was in line for the flight and they closed the gate without notifying me"
優點： "The flight was cheap."
缺點： "The seats were uncomfortable and the food was unpleasant. Also, there was an hour delay but they never announced a delay, it just happened and not one really mentioned why until right before we were actually about to take off."
優點： "Exit row seats .."
缺點： "No food, drink or water ... no snacks either ... peanuts cost a few baht, 9 baht per bag at 7/11"
缺點： "There was the least amount of legroom I've ever seen on any other airline, my legs were digging into the seat in front of my when I was sitting perfectly upright. They also didn't serve even water."
缺點： "Extremely little leg room. Also they have sneaky charges for luggage weight. Anything over 15kg and they charge you for every extra kilogram. If you want to check in a second luggage you have to check in 4 hours ahead and you still have to pay a lot of money, and it is based on the weight of your luggage . If you don't check in 4 hours in advance and you have an extra suitcase, they charge you by the kilogram and it is ridiculously expensive. More than he cost of the entire flight! And if your flight has multiple legs, you have to pay for the extra luggage every single leg."
優點： "Brand new planes"
缺點： "Longest check in ever, even on a Monday afternoon.. you'd better be there long ago.. problem with check in : 1- not enough queues provided, 2- check in personnel is not very efficient, 3- no queuing lines, it's messy lines, 4- operation responsible is just an observer with no operational impact"
缺點： "The flight was a pretty good flight for budget"
優點： "Depart from Don mung airport on time"
優點： "Seats are comfortable. The crew was nice."
缺點： "They never check passengers, if the seatbelts are on."
優點： "1) seats 2) price 3) timing"
缺點： "1) food"
優點： "Just a normal service. You got what you pay. But Thai loin air better than others low airlines is free load baggage 15kg and free assigned seat"
優點： "Nice new aircraft"
缺點： "Took far too long to get off plane and what seemed like an eternity for bags to appear"
優點： "Crew was friendly and helpful"
缺點： "The overall floght was ok with the crew pretty helpful. However coming in to land the plane swayed sideaays seemingly to be off course but probably due to wind shear. Touching down was one of the hardest I ever experienced with all passengers in shock on the force it kanded"
優點： "Boarding process and crew are okay."
缺點： "Sat at exit row, great legroom but no reclining. Seat itself was not comfy."
優點： "On time"
優點： "The price was right and the aircraft are new B737s."
缺點： "The snack provided was a pack of 3 oreos and some water. They had other snacks and meals available for sale."
優點： "The low price"
缺點： "We didn't start boarding until the takeoff time."
優點： "This is want low cost should be. Do the basics right, brand new plane, on time and impeccable crew. That's all I wanted."
缺點： "Seat pitch a bit thight but it was expected. If you're tall I'd suggest the extra charge for emergency exit."
缺點： "Poor airport, stranded in lines for 2.5 hours and almost missed the flight."
缺點： "More orderly boarding process by zone, on-time departure and arrival"
優點： "Seats and timeliness were good"
缺點： "Checking in process should be improved"
缺點： "Every time I’ve used AirAsia it’s been delayed. Instead of being apologetic they’re always smug about how I can take a different airline. So I did!! Never fly with this airline again. Poor service poor flight planning and poor attitude. Shame on you AirAsia."
優點： "Provided good service and snacks."
缺點： "Free snacks and drinks"
缺點： "No wonder Taoyuan International Airport is one of the worst airports in the world. Even if you have checked in online, there is no separate counter for baggage drop."
缺點： "CUSTOMER SERVICE"
缺點： "I’ve been to over 15 airports in the last month and Since when does the airport have a terminal fee of $17 And they made us check in our bag for $60 per person, I’ve been on many budget airlines before and they never made us do this, never flying with AirAsia again."
優點： "The comfort of the seat, its wider... Since I am broad shouldered I need a comfy seat."
缺點： "We just landed and the two cabin crews were chatting. One passenger stood up since she couldn't hold it and that she really needs to vomit one cabin crew laughed loud when the guest went inside the restroom. Maybe the cabin crew was surprised, but it wasn't a good to see."
優點： "Early boarding and arrival!"
缺點： "The landing was a bit rough."
優點： "Professional flight attendants, very good and efficient check-in, food on-Board was acceptable."
缺點： "Narrow seats, cramped, flight time change, gate changes, crazy and inefficient terminal in KL with long walks."
優點： "Clean plane Nice team Great job"
缺點： "Everything. A disaster of communication, service and staff instructed to lie about consumer rights so that passengers are discouraged from asking for compensation"
優點： "The music"
缺點： "No free food, very cold. Flight was delayed. Ordinary"
缺點： "The connecting flight in between was not very clear during search. It was only Manila to Cebu but there was a connecting flight to Taiwan. I would have forfeited my flight if I had not brought my passport along. So the route was MANILA to TAIWAN to Cebu WHY DO YOU HAVE TO MAKE SUCH A STUPID ROUTE??? AND UNLIKE OTHER TRAVEL SITES, YOURS DO NOT EMPHASIZE CONNECTING FLIGHTS VERY CLEARLY!!! Also, there was no way to cancel it. I was really disappointed in your site!"
缺點： "Very long time to wait"
優點： "Accommodating staff. Arrived safely."
缺點： "Delayed over a delayed flight. Overcharged price, they charged you for processing fee which is not necessary I think for the card."
優點： "Fast boarding"
缺點： "Significant delays."
缺點： "Four hour delay, stuck on board the plane with nothing to drink."
優點： "Price was OK, perfect timing, kind staff."
缺點： "Flight was delayed (as most of Air Asia flights)"
缺點： "Seat is uncomfortable"
缺點： "Super delayed flight, no special lanes for those who web checked in already and dirty seats"
缺點： "No space for luggage due to lack of enforcement of one carry on policy. Seats are way too close and they lean back, knee was in the seat in front the whole flight. Plane is old and landing was hard."
缺點： "No free snacks"
缺點： "1.一進飛機煙霧瀰漫還滴水 2.登機行李限重7kg業界最少 3.不能帶入境商店買的飲料上飛機有點太嚴格"
優點： "the crew was friendly"
缺點： "the flight was delayed"
缺點： "got transferred to KLO due to airport closure, delays"
優點： "Charge for drink as well as food. One drink should be free. My overweight fee was more than a second passenger ticket would have been"
缺點： "Overweight baggagefee EXCESSIVE."
優點： "Plane was on time.."
優點： "We arrived safe & sound"
缺點： "The flight was cancelled on the way there and on the way back without any notifications. On the way there, I had to run through the airport to catch an earlier flight. On the way back, I waited 4 hrs to catch a later flight. Air Asia did not compensate for my valuable extra time wasted but in addition charged a $30 USD bag fee each time. I will never fly with Air Asia again and will advise friends and family to avoid Air Asia."
優點： "It was wonderful I bought another round ticket for my wife I be there next year and use you again"
缺點： "Having to pay luggage check in"
缺點： "Act to us like we are stupid and inssit the weight each bag. The check in crew gave us bad vibe. Like they got somtging with us."
優點： "Making it from one point to the other was the only thing that went well."
缺點： "I was double charged for the ticket. Customer service has been researching this for little over two weeks. Flight was delayed for just over two hours with multiple gate changes. Customer service at the terminal was no better than the customer service on the hotline."
缺點： "lack facilities....etc"
缺點： "The boarding was always late"
優點： "They have online check in."
缺點： "Scheduling. Flight was scheduled initially at 3:30PM , moved to 5:50 and finally left past 8PM."
優點： "The baggage fee was extreme and after I paid it my name was called out in the airports intercom system just to have me come back to the counter and pay more. Very embarrassing. The flight was delayed by 3 hours. A company worried about their reputation might consider reimbursing some portion of the baggage fee when the flight is delayed by 3 hours."
缺點： "Plane was clean and comfortable,"
優點： "It was just a one hour flight but no complimentary dribks seved."
缺點： "2 hours delay"
優點： "Landed safely"
缺點： "No customer service. very hard to contact. Airline will nickel and dime you on everything. Very difficult to make changes. Once checked in, you can't make changes unless you call, but hard to get through. Always a delay."
缺點： "flight from puerto princesa to manila was delayed by four hours and we missed connection to Europe. We had to stay other terrible day in Manila and had to buy a new expensive ticket :-("
缺點： "A new low in tight packing. Tray was too close to go down"
缺點： "No food, water, or comfort on Air Asia flights! major baggage restrictions, even for carry on."
缺點： "Had no idea that the maximum for a checked bag was 10kgs (which is nothing if your bag is large enough to check). Having already paid to check a bag I had to fork out another $100 to check my bag (a mid-sized duffle) what a total rip-off and bummer. Then there was the drama about whether I could take my scuba regulator through security or not and then there was the drama about a tripod and then there was the flight! No food (unless you had pre-booked it) and then you had to pay for water.....a new level of low class in low class airlines."
優點： "There was not much I liked about this flight. However was was rather inexpensive to pay for baggage prior to getting to the airport."
缺點： "I hate the fact that food, including water, was only available for purchase. It was a very tight squeeze sitting on this plane. My seat didn't hardly recline."
缺點： "The flight was delayed twice adding up to a five hour delay. The crew gave no reason , no apology, complete lack of communication was astounding. When i mentioned it to other travel agents they all said the same thing, Air Asia is always delayed, i was told to use other airlines. Indeed, while awaiting my flight to Manilla I saw 2 Philippines Air flights depart on time. One of my fellow travellers had given themselves7 hours between flights and missed their flight to Dubai because of the delay."