每天清潔，並在 台北飛往 紐奧良的機艙內安裝HEPA高效濾網
缺點： "Bumped from first class to coach."
優點： "Crew was very nice."
優點： "plane was very nice and roomy, crew were friendly and good service"
缺點： "The salad was included two unmentioned items that were unwelcome: bleu cheese and pasta."
缺點： "Everything, especially an AA customer representative. Very rude, inconsiderate, and unprofessional."
優點： "Crew was great. Flight delayed due to lavatory door not closing. Then+0, 20 minutes of papaerwork. Followed by no one able to operate bridge when landed for 20 minutes."
優點： "Comfortable plane."
缺點： "K&yak was awful. Tossed me to a low end third party provider once booked. Never go through them again."
缺點： "Paid for upgraded seat with complimentary drinks that I still got charged for."
優點： "Boarding from Dallas was very good but when landed in London there was no service provided to me as I requested. I asked for wheelchair and help claiming my luggage due to health problem but when I asked at the airplan gate if some body will help me the answer was wait over there with a rude way and ended by walking to the passport area and claiming my bags by my self, my bags was not there and I was going back and forth to follow directions been given to find my luggage. I was very exhausted and tired and asked people around me for help."
缺點： "There was no help at all especially from the British airway. Unlikely there was very rude answer by telling me if you need help you can hire somebody to help you at claiming bags area. This answer was not expected at all and I was very disoppointed as I made a request to have a wheelchair from London. This request was ignored in London. I was very tired and placed my self to a risk of injury because I hade recent surgery to my right shoulder. As a British air way and this was my first experience I will think carefully next time to use this service again. One of my luggage was damaged and this bag was new and this was my first time to use it they told me at customer service this just a scratch and there is no liability for this kind of damage. hopefully some body can investigate this and do something"
缺點： "They lost and cant track my baggage. Very poor customer service."
缺點： "Paid for gogoinflight, then is had a big error red screen, that said keep trying back in a few minutes. Never worked. Was not happy. Long flight."
優點： "Smooth flight !"
缺點： "Too tight for 6'3 male."
缺點： "How does a ground crew not know a plane is coming in late. How is there no one here for baggage. It's a joke."
缺點： "inadequate ventilation"
優點： "Quick boarding and on time! Speedy and efficient"
優點： "LOVED the spacious leg room on that aircraft!"
缺點： "The lady beside me and everyone else listened to her audio book."
優點： "Entertainment options."
缺點： "This new low life category where you cannot even pay to be treated like a human."
優點： "Seats were nice, service came pretty quickly considering the size of the plane, boarding went reasonably quick"
缺點： "Started boarding and didn't announce another delay till we're on the aircraft, sitting in the gate for an hour and a half. My audio jack was broken and regardless, it will still trying to charge me for everything even though i was force to be squashed between two people who are also frustrated about sitting doing nothing."
優點： "Ability to upgrade to first class"
缺點： "Security taking forever"
優點： "Attendants are always friendly; always a peaceful travel event"
優點： "Travel time"
缺點： "No snacks on flight. The charging stations come in between legs space and very uncomfortable they got to be re adjusted. Make sure these are taken care in upcoming flights."
優點： "it was a bit bumpy all the way to NOLA, but we still got drinks and snacks, and flight attendants were very nice"
優點： "Made it home in one piece"
缺點： "Business Seat power / entertainment system went out with about 2.5 hours to go. Crew didn't seem surprised and they were pretty relaxed about it. Every time I asked about status during the first hour or so after it was out they said they were rebooting system but nothing happened. Finally gave up on it. Was the "deconstructed burrito" supposed to be served cold/frozen? Warm or at room temp. would have worked better Luggage took good hour before it started unloading"
優點： "Couldnt check in because kayak booking didnt give the right info for my flight. Kiosk couldnt find me....so much stress..."
缺點： "Had to stand in line to talk to finnair, aa, and used the kiosk 3 times. Nobody could help, ticket info wasnt right."
優點： "Cheap fare"
缺點： "American advertised free TV and movies streamed to your device via a card placed in the seatback pocket and in the flight attendant's announcement. Although the card stated, "This Flight. Free Entertainment..." I was informed that there was, in fact, no such feature."
缺點： "The seats are so uncomfortable"
優點： "The food"
缺點： "The smell of the bathroom"
優點： "Cabin was clean. Flight attendants were courteous."
缺點： "Their snacks were merely a cookie which was okay, but not what I would have wanted."
缺點： "Middle seat and one of the last ones on. Enough said"
優點： "I made it safely to my destinations and in a timely manner."
缺點： "The lack of space to breathe. Being herded like cattle to our seats. The fact that in flight service BARELY made it to the back of the plane before we landed."
優點： "Airline and crew looked after us and kept us informed. My app said the flight was delayed but the captain didn't seem to know this so we sat for half an hour or more after planned departure. Maybe he hoped to get an earlier slot. We were 30 mins late in the end."
缺點： "No food for purchase, just a drink and biscuit."
優點： "The entertainment system. It was awesome. The crew was friendly."
缺點： "Nothing notable."
優點： "The planes and staff were excellent!!!"
缺點： "Hated the layovers!!!"
優點： "Pilot was very communicative, which was great but plane was 1 hour late and we had a mechanical problem while taxing, pilots fixed it while still on the ground. Not their fault those planes are 35 years old, come on!"
缺點： "Stop flying MD80's, please! 35 year old planes!"
優點： "I liked because it was my mom first international trip and she got all the support from the crew. She loved it!"
優點： "Attentive crew,"
優點： "The flight assistants were nice"
缺點： "The entire flight from Miami to New Orleans, the ac felt like the heater was on. I was sweating and felt nasty."
優點： "Easy to navigate site. Was given Pre-check on one leg, which was nice."
缺點： "Had to purchase a seat on one leg, resulting in an extra $12. That was a surprise."
優點： "Captain and crew were capable and friendly."
優點： "I loved the price more than anything else. All the staff were friendly and professional. Every flight was on time with no delays."
優點： "they cancelled the flight and they did not say anything, then the crew in the airport were very rude with everyone."
優點： "Quick flight."
缺點： "Crew was rude and illogical."
缺點： "seats were very uncomfortable"
優點： "I like the seat is comfortable, I have enough legroom everywhere (by every seats)."
缺點： "I didn't like the snack what I get."
優點： "Their planes are old and sadly in need of renovation, if not replacement. The crew do their best but everything is broken. Entertainment center on the back of the seat are so old it takes forever to download anything and it freezes all the time when it happens to work. The selection is very poor. There is NO entertainment for children."
缺點： "The seats are very uncomfortable I felt I was seating on foam cushions that were at least 20 years old and totally burned out. The armrests were broken and could it move on the aisle side and could not stay upon the center side. I felt lucky to find my luggage at the end of the trip. I do love Finnair!!! And feel like you should tell AA to pay attention to the comfort of your passengers in coach class. They are only interested in business customers."
優點： "I sat in seat 2A. Excellent food and service. Flight was smooth."
優點： "Full flight, so American staff handled the boarding well. Was warned there were no meals on board for economy, so bought meals onboard ."
缺點： "Lack of onboard entertainment for a 5 hour flight. Didn't realize until the end the idea is that you have to pay to get the internet for entertainment now."
優點： "Boarding and disembarking were very smooth and the crew was very nice."
優點： "What mede this trip so poor was that the agent at the desk informed me that as I was boarding the plane my carry on suitcase had to be checked due to limited space in the overhead bins. This is the same carry on that I have stored in overheads on literally over 100 flights including a United flight 4 days earlier. I was the approximately the fith passenger to board in group 3 and after I let her check my bag I walked on to the plane to see not only was it only one quarter full of passengers, most of the overhead bins were completely empty. So I had to go to baggage claim to get my checked bag after we landed which took almost 40 minutes. Very frustrating!"
缺點： "See above!"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "United does it better than low-cost carriers"
缺點： "Not worth the additional cost over low-cost carriers"
優點： "Seat was comfortable"
缺點： "I was very specific with selecting aisle seats(has my sitting option) but it was ignored many times without my trip which made very uncomfortable. At times I had to request which seats."
缺點： "Sits not suitable for long distance travel"
優點： "Great crew"
缺點： "Less time with seatbelt sign on."
優點： "Crew was efficient and personable."
缺點： "Two and a half hour delay leaving EWR because aircraft was late from prior destination. UAL said FAA limited flights coming in due to weather. Although scattered light rain, no seemingly unusual weather at EWR. No special reward once on the flight to make up for that delay (I.e. still charged for snacks and alcoholic drinks). Delay was very frustrating. Also, not a fan of selections on United WiFi entertainment - very limited."
缺點： "No flight"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
缺點： "Couldn’t finish check in process without checking a bag"
優點： "WiFi and entertainment on board the aircraft"
缺點： "All goof"
優點： "I was able to change my seat since mine was all the way in the back. very happy about that."
優點： "Even with a nearly hour delay to switch planes, the captain and crew were very good at keeping people informed of the situation. The plane we were supposed to be on was having mechanical issues and rather than waiting until we were boarded and sitting on the plane until the issues were resolved (which coincidentally happened on my earlier flight for 1.5 hrs) the stopped boarding, which made a bad situation a little less crummy."
缺點： "Being delayed an hour for an red-eye flight sucks no matter what the circumstances, but better safe than sorry"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Very nice employees. The trip was good. Unfortunately, the plane was delayed for a fueling off load for 45 minutes but it all worked out just fine."
優點： "Very late - no communication from gate agents."
優點： "Smooth flight, on time. Older model plane compared to my first United flight but its more comfortable because the seat spacing isn't cramped the way they are on the newer model United planes. Immediately felt the difference (my knees weren't up against the seatback in front of me)."
缺點： "Older plane"
優點： "Pilot communicated everything"
缺點： "Late takeoff"
優點： "The crew was very nice."
缺點： "My group got separated, as well as a few other groups I saw. There was no effort made by the airport staff to accommodate any of us."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "The plane being overbooked, having to check my carry on bag. Making me late to my event having to wait at the carousel."
優點： "Smooth flight"
缺點： "Flight attendant was rude to middle eastern woman. Thought her behavior was unnecessarily rude when dealing with a woman who didn't speak English."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "I have arthritis (walk with a cane) and didn't have enough leg room....hated being in a middle seat....and due to that could not stand in flight to stretch legs. Also the crew on the way to New York made sure I had a wheelchair to cross the airport in Chicago and not so in New Orleans...had to make a visit to the emergency room after getting home and be off work for 5 days due to the condition of my leg after the walk across the airport."
優點： "Nice new comfortable seats"
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "Timely Clean"
缺點： "Too much carry-on luggage slow loading and exiting of the airplane"
缺點： "I was forced to check my carry on because others were allowed to bring several carry one bags I counted 18 passengers that were allowed to bring 3 carry one bags & a personal item to store under the seat so if you are in the 3rd, 4th or 5tn boarding group there isn't any overhead storage available I paid to check check my other luggage so I would follow the rules others should be made to do the same I worried all the way to New Orleans that my carry would be lost"
優點： "Excellent service!"
缺點： "The wi fi should be free of charge"
缺點： "No usb hookup. No food"
優點： "On time and direct"
缺點： "Same comment as above"
優點： "The people at the gate and on the plane were nice. But I flew United Airlines not Lufthansa."
缺點： "Really sad that you have to pay extra money to watch the monitors on the back of the headrest for a 2.5 trip. That's crappy. And then there is a point when you're out of the Directv Range. We're paying more for flights and then they have flight waitresses trying to monetize the time you're in the air. And when I was checking in in Berlin this guy was asking me a ton of questions, but didn't ask the next 5 people any questions. When I stared at him he started asking others questions. It's really none of your business why I'm going somewhere or what I'm doing. These terrorist attacks are giving people authority they have no business having."
優點： "The United Airline staff was very helpful. Our evening flight from another airline was cancelled and we booked the next available United flight departing early the following morning. Recommendations from the staff made our unplanned stay much more comfortable. It was greatly appreciated."
優點： "Not much to like..."
缺點： "Once again, your people need to cater to the people that flight. The very first time I flew with United was December 14, 1982. I was 7. As an adult I have either flown with Delta or US Air. I went with United on this trip and I have to say that I am never going back on another United flight."
優點： "Exit row on return flight"
缺點： "2 hour delay on origin, bad odor entire flight"
優點： "Left promptly on schedule and arrived on time."
缺點： "Crew cordial but not friendly. Refreshments: I asked for water...flight attendant never asked if I wanted ice and she gave me room temperature water........"
缺點： "I had to be in New Orleans at 12:00am so I could arrive home for an important interview on Monday morning.. My trip was cancelled and I had no knowledge of this until my arrival to the airport.. I had to pay an additional 75.00 to go back to Racine then another 75.00 to head back the next morning. When i arrived to New Orleans I was charged an additional 30.00 dollars for parking!"
每天清潔，並在 台北飛往 紐奧良的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 台北飛往 紐奧良的機上會提供口罩
從 台北飛往 紐奧良的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 台北飛往 紐奧良的彈性機票