缺點： "Boarding in Sanya was awful. Long queue. Immigration terrible. Queue to get inside the airport. Bus to airplane"
優點： "Crew and comfort just fine for a 2-hour hop from Penang to Singapore"
優點： "Value for money"
缺點： "The seats are kind of worn out. One must really listen carefully when they talk in English"
優點： "Crew were kind."
缺點： "The flight should offer 1 complimentary beverage like other airlines. Especially on a 4 hour flight."
優點： "Nothing. They charge me my carry on for half the price I bought the ticket."
優點： "I am sorry to say the first airline that I would not like for the service."
優點： "Todo bien"
優點： "Crew was polite and helpful. Trip was very short so for entertainment and food there was no need of it."
優點： "Everything was generally fine"
缺點： "They wouldn’t allow me to check in and couldn’t explain why at SIN airport. Later the lady at the airport info desk clarified it was because of possible volcanic activity in Bali. Seems like the people at jet star might of known this instead of assuming their system was broken?"
優點： "We took JetStar from Taipei to Osaka, and the experience was good. The flight was smooth, boarding was fast, and the ground/gate/cabin crew members were friendly and pollite. The back of the seats was thin, so when the passengers behind stretched legs, we could felt their knees right at our backs. The seat size and leg room were reasonable, about the same as those on the short distance connecter planes we often take in the USA. We did not purchase food or entertainment so can't comment."
缺點： "The only inconvenience was the confusion caused by the check in counters in the Taoyuan airport. JetStar Asia and JetStar Japan had the identical logo ("JetStar") and crew uniform, and each had a flight heading to Osaka. We arrived the airport 3 hours prior to departure and queued at the only counter for JetStar to Osaka--and of course it was the wrong one. The counter for our flight did not open until two hours before and the sign was not up until then. A girl behind us ended up queuing at the wrong counter as well."
優點： "Keito and Viviene were great. They let me disembark first so I can catch my connecting flight from SG."
缺點： "Plane was a bit old. Seats are a bit narrow."
缺點： "No free drinks"
缺點： "I was thirsty at the waiting area. The staff threw away the water I just bought. I can’t drink in public fountains. In US we can eat and drink while waiting to board. I was hoping there would be complimentary water but there’s none. I was instructed to surrender my carry on underseat luggage before I boarded the plane. They didn’t tell me I had to pick it up at the baggage claim. I have all my important stuff there and it’s not locked. That was not right."
缺點： "Flight was delayed. Didn't do much to make us feel better about it. Could've gave us a free meal because if they told me about the delay, i might've eaten something."
缺點： "餐點簡單普通！在回程check In時時間等待有點久！"
優點： "On time, polite staff."
缺點： "Undermanned check-in staff, unorganized boarding, narrow seats, no entertainment, absolutely no complimentary food nor beverages (not even some water to compensate for air conditioning). All this in an international 6-hour flight. Yes, it’s low-cost. Still, it’s up to us, customers, to decide what’s acceptable and make companies adapt."
優點： "People where friendly"
缺點： "They charge extra for everything - even reserving a seat, a pillow and blanket let alone luggage and food"
優點： "Everything. Perfect and easy"
優點： "I did not like anything about this flight."
缺點： "Luggage allowance is only 7kg (which is much less than other airlines), so my carry in suitcase (10kg) needed to be checked in at the counter and I paid extra. Compared to Vanilla Air, JetStar is inferior because Vanilla air allowed me to carry in the same weight of my suitcase (10kg). Frankly my ticket price was expensive, a couple hundred US dollars for a short 2 hour flight with extra luggage fee of another $30. Check in counter was not even open until 2 hour before flight. Seat was tiny and dirty. When we arrived at destination and got off the airplane, a door immediately after the plane was locked and everyone needed to wait a while for it to be opened, no explanation whatsoever."
優點： "Affordable fare"
缺點： "Paying for water seems ridiculous"
優點： "I learned what a low cost airline is. I traveled no problem in Eva air from Seoul to Taipei with 1 check in bag at 20kg and two carry on bags 10kg and 5kg. To my surprise Jetstar Asia requires you to purchase your check in separately from your ticket. Furthermore you can only carry on 7kg. I ended up having to pay 1400 TSD to check at 15kg. Then 600 TSD per kg after that because I had to check in two bags or I was over the 7kg allotted carry on. I ended up paying an extra $286 for bags. I will never ever ever purchase another ticket from this airlIne ever again."
缺點： "the flight brought me to Singapore as I paid for. Except it's like I paid for two flights. Either way I learned what a low cost airline is."
優點： "Everything was on time, staff was friendly, flight was smooth"
缺點： "Virtually zero leg room, took a long time to check in my bag"
缺點： "Late counter opening - causing long waiting time for large number of passengers. High luggage fee"
缺點： "Called customer service during check in for luggage issues but they were not helpful"
優點： "The crew"
缺點： "Charges for luggage twice as much at counter than if online and online is not easy to navigate. Cannot make changes to flight even 2 weeks in advance without heavy costs. I will NEVER fly Jetstar Asia or any Jetstar again. JAL or ANA for me."
缺點： "Having known about the delay a day before, the cabin attendant claimed he delay was caused by a late arrival and a sequence of delays. Which seems unlikely and more like they have just rescheduled the flights."
優點： "extended leg room seats were worth it!"
優點： "1. I was lucky enough to get the row to myself. 2. Timely departure out of MNL which is rare"
缺點： "1. Long line and wait at the check-in counter. 2. Inconsistent enforcement of carry-on weight restriction. I noticed many other passengers with heavy carry-ons boarding. 3. Extremely cramped seat. 4. The seat had strange stains."
優點： "I liked that the flight was on time, more or less"
缺點： "Got charged for changing my seat to an exit row seat, though half the flight was empty."
優點： "cheap for a reason. get what you pay for."
缺點： "smallest seats ever. bag fees insane"
優點： "You get what you pay for. So if u don't pay for water you don't get it. It conserves but at the same time, is the company that poor??"
缺點： "Nothing complimentary is offered. Not even water for a 3 hour flight. The flight attendants were ok, if that. As one was making announcements he used double entendres that are not necessarily family friendly. Excessive and unprofessional. We will definitely choose NOT to fly this airline again."
優點： "Crew were very nice"
缺點： "The coffee was bad"
優點： "Boarding and in flight crew were fine"
缺點： "The check in and baggage policies are so bad that the lady at the service desk said she would not fly her own airline. Our connecting flight was late so we went to the ticket counter to try to rebook and found it abandoned. At 45 minutes before departure they leave. They charged us full fare to rebook including the baggage fees. I realize that I agreed that my ticket was not refundable. However there is no reason that the bag fees are not credited for the next flight. And if they are not at the service desk they should allow you to rebook for the normal rebooking fee and not charge full price to reschedule"
優點： "Make no mistake, this is a bargain airline. They get you there but it's going to be a cramped space, no real service deal. But the price is right. Works fine for a 2-3 hour flight. You would not want to use them for 6 hours. Pay close attention to their baggage rules. Others have complained about surprise charges. I thoroughly studied it, bought extra weight ahead of time and had no problem. Seat selection was difficult on the website for some reason."
缺點： "Your flight attendants were very distant. Most of them did not smile or say hello. They tried very hard not to make eye contact. The women where very beautiful and well groomed, but their spirit was ice cold. Air Asia and Bangkok Air all have better flight attendants."
優點： "It's legit"
缺點： "No water on flight unless one forks out $4 for a bottle. $30 for a bag, $13 for a seat! Suddenly, the extra fees make it not such a budget anymore."
優點： "Boarding was speedy and efficient"
缺點： "Food for sale was overpriced and rubbish. No immigration cards for entry into Singapore dsitributed during flight."
缺點： "The small size for seating"
優點： "It was cheap(ish), with many hidden costs."
缺點： "Very expensive baggage fees. We paid over $80 for two small bags that were too heavy to carry on. This is not advertised well at all. Nothing is included. You literally have to pay $3 for a cup of water on the flight. No peanuts, no juice, no water, no bags included. I'm surprised the toilets didn't cost something"
優點： "The price of the flight"
缺點： "bare basics- minimal leg room and no beverages offered"
優點： "Exit row sear"
缺點： "Had to pay extra for a few pounds over weight"
優點： "I didn't like anything about this experience"
缺點： "This airline fails to tell you that there is a 7.0KG limit for your carry on+ personal item; this, overcharging you at the moment you check in / drop off your bag. They will charge you an insane amount with zero grace. Terrible customer experience."