缺點： "I was not aware that I flew in Narita and flew out of another airport."
優點： "Friendly, helpful, attentive crew; good amount of storage in business class; very good food with an excellent variety."
優點： "New plane or so it seemed. Crew very attentive to needs. Nice entertainment system with large screen."
優點： "There was a lot of leg room and updated features. Also the candy they gave out was good."
缺點： "The food was not to my liking,"
優點： "Crew was very friendly and the service was reasonably good."
缺點： "Seats were not very comfortable."
優點： "I enjoyed the selection of food and how it was mostly Japanese style. And the drink selection is very good."
缺點： "It is a problem of flying economy, but our seat space was a little tight. I would have enjoyed a broader selection of movies as well."
優點： "Cleanliness, spacious legroom"
缺點： "Serve coffee more"
優點： "More leg room than most flights."
缺點： "Baggage drop after on-line check-in very slow. Otherwise everything went very smoothly."
優點： "The crew was not amazing and the plane was ok. Our flight to LAX NH106 was delayed 6 hours. We slept in the airline lounge and given minimal compensation."
缺點： "Place the passengers in a hotel rather than have us us crammed in a lounge where you can hear angry passengers arguing."
缺點： "Flying with ANA is awesome, the stewardesses are very nice!"
優點： "Check in is a breeze, the staff even helped me to load my luggages to the counter. Boarding is prompt and orderly. The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice."
缺點： "None so far, been travelling with ANA 8-10 times a year for more than 5 years"
優點： "I would definitely fly ANA again they have a fenomenal service and I love the politeness of the crew"
缺點： "Noisy passengers, no paper towels in the toilets only thin napkins. Limited food options."
優點： "The stewardesses were kind and courteous, attending to every need with a smile."
缺點： "Not vegan/vegetarian options for meals. Also if you are able to upgrade from economy seating, do so! Your legs will thank you for it. L"
優點： "The crews' smile and politeness were excellent."
缺點： "The line was way long to check in at the Narita International Airport."
優點： "Staff were very helpful and the food was good."
缺點： "The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Flight was ok"
缺點： "Again I had a problem with water bottle, I asked small water bottle but they didnt give me one and i asked if they can fill my 2,5 yo water bottle they only fill it half. I asked again for water hours later and they said I need to wait because they will serve dinner (which is 30mins later) This is just very unpleasant experience and I felt like a bad person asking for only water"
優點： "The crew are so courteous and helpful."
缺點： "very average"
優點： "As my other flights with them, the crew is so friendly, the planes are nice and pretty good movie selection. Also nicely organized and they apologized profusely for the hour delay. I wish all of the American airline companies would learn from them! Great beverage service too, even when people are sleeping they quietly come around for us who are awake."
缺點： "The food for vegetarians is not very good. But they feed you a lot and you won't go hungry!"
缺點： "The fact I had to come back to Canada from Japan. Canada is ghetto."
缺點： "Everything perfect for me!"
優點： "Food & Entertainment"
優點： "People the staff was nice and tried to be helpful"
缺點： "Gates kept changing flight was delayed multiple times the flight had no air so I was sweating the whole time my nose began to bleed. I missed my connecting flight to Okinawa they sent me on a hour long shuttle to another airport to fly out the next day."
優點： "Clean, friendly and the 787 Dreamliner was great, be sleep with 2 different families little ones keeping me awake."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Food was good, the crew were kind, nothing less than one expected and nothing more either"
缺點： "Not much of a choice when it came to films"
優點： "Boarding was smooth. Food was good. I had snow crab and seafood with rice. Many new movies and music choices. Crews were lovely and care."
優點： "Great layover options. Timely arrivals."
缺點： "Food options were poor. Wished there were more fresh alternatives, like salads and fruits only."
優點： "Food and movies."
缺點： "One of the stewardess had an unfriendly look on her face."
優點： "The crew was very friendly and attentive. The food was generous and very good"
缺點： "There really wasn't anything I didn't like"
優點： "Very clean plane. Nice and comfortable. Staff was very friendly. Lots of leg room. The seat doesn't till back, but instead the seat slides forward. I wouldnt mind to fly again with ANA. Terrific entertainment system and movies."
缺點： "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve"
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "On time, comfort, good food, good deal"
優點： "I liked the plane! Beautiful and new, the Boeing 787 Dreamliner was a pleasure to ride in. Staff was as pleasant and helpful as they always are on ANA and despite the long delay due to an engine repair, the ANA staff conducted themselves incredibly professionally."
缺點： "It wasn't such a bad experience for me but the plane did have a mechanical failure and the part was not in stock in Cambodia so had to be flown in. That resulted in a 24 hour delay. The ANA staff were excellent and did take care of us well."
優點： "Cabin crew provided great service!"
缺點： "The food tasted very much like caned food and the seat had a pouch from wear and tear which wasn't very comfortable at all. Service didn't seem to anticipate service or emphasize needs."
優點： "The crew are very very friendly, helpful,fantastic service, all thing is good"
缺點： "I like in the future is thay have arabic person , i would like thay take care about his meal( halal food)"
優點： "My son can not eat peanuts, I am so happy you offer the peanut free meals. And ANA always have good sevice."
優點： "Good industrious crew who were pleasant and obliging. Lots of storage space in a larger aircraft. Washroom automation using sensors was fantastic. Washrooms we're always kept clean and adequately supplied."
缺點： "The seats were very tight."
優點： "Flight crew were amazing! Very hospitable and attentive."
缺點： "WiFi was not very good. Connection was very slow and they charge $20 per 100 MB used (instead of one flat fee)."
缺點： "can't think of any.!"
優點： "Crew were friendly & accomodating... More room space on seats & in between seats...I will definitely fly with ANA again."
優點： "Excellent food and service"
優點： "Food is delicious and Crew are friendly."
缺點： "Transit hours at Narita were too long. Connecting flight was on the next day and need Visa to go out of the airport as the connecting area is not open 24 hours."
優點： "staff was very nice and helpful"
缺點： "movies were not sp good"
優點： "The crew was friendly and the plane on time."
缺點： "I'm 6'6 tall and there wasn't enough room for my legs."
缺點： "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
優點： "The boarding process was easy and straightforward, the seats were comfortable and had individual entertainment screens, the crew was very polite and helpful. For meals, everyone was given a printed menu at the start of the flight so that meal options could be easily made."
缺點： "My only complaint is that I would have liked to see more frequent offers for water refills during the flight, since water cups are so small and staying well hydrated on flights is difficult but essential."
優點： "everything, the crew was efficient"
缺點： "more African entertainment to be added on the Johannesburg route"
缺點： "On time would be better."
優點： "Good food. Friendly staff efficient airports."
缺點： "Confusion at check in on baggage constrains. Conflict between what the agent told us and what was documented on our ticket contract. Plane very cold Unable to recline seats for much of the flight under guidance of flight attendants. Unable to sleep as a result."
優點： "Crew was attentive and made extra effort to meet special requests from passengers."
缺點： "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
優點： "Same as above on SIN-BKK"
缺點： "Next time in B787 Dreamliner"
優點： "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
缺點： "Food was good but was not full compared to emirates."
優點： "Everything, perfect flight"
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
優點： "Crew was very helpful and courteous Entertainment system was pretty good Food was good. They could have given water bottles instead of asking for water."
缺點： "Seat comfort in Economy was just ok. Since this was a long haul flight, seats could have been better."
優點： "personel provided excellent service"
缺點： "food was ok. A faulty entertainment system did make our flight feel longer."
優點： "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
缺點： "Need to update the planes.."
優點： "Crew was very friendly and responsive to my needs. They met it with a smile."
優點： "Flight time"
優點： "crew very helpful with seating service on board also good"
缺點： "head phones for entertainment very uncomfortable Food not to my taste"
優點： "Very good service"
缺點： "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"
優點： "Excellent service"
缺點： "Very poor on board entertainment"
優點： "Movie selection was great. Food was decent. Comfort was expected"
缺點： "Our seat neighbors were annoying, but nothing the staff can do about that!"
優點： "Staff was polite and accommodating"
優點： "The aircrafts, on-board service on Sin Dxb route"
缺點： "The thing that Inhad to fly Silk Air with one of four flights."
優點： "I was inpressed"
缺點： "I took the 777 on my flight to Perth and the seats are so so different from the ones on A330. Don't bother with Business class if you are flying the A330. It's not worth the money."
優點： "The seat is good. Entertainment is good."
缺點： "Luggage was damaged. The partner airline was terrible. The crew was chaotic at serving food. A few has really bad attitude."
優點： "Great set up with two seats, window and aisle"
缺點： "The flights were always late causing us to miss a connection. Also when purchasing the ticket I was not informed of two extra stops that only showed up when I checked in."
優點： "friendly staff top Service top Inflight"
缺點： "old aircraft, no usb or power point charging. choice of 5 movies"
優點： "everything are okey"
優點： "crew was very polite and cheerful."
優點： "Crew was overall friendly"
缺點： "Old plane, entertainment system very old and doesn't work properly, wake you up in the middle of the night for breakfast, service not efficient as half of the plane orders Indian food and get served first"
優點： "Some of the Korean food was tasty The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
缺點： "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
優點： "the crews were very polite and very helpful"
缺點： "It is really good experience. All the flight attendants are good"
優點： "Neat & clean flight.good cabin crew members.good service."
缺點： "Food served was not so good. Toilets are very small compared to other flights..speacially SFA - Singapore flight."
優點： "Personal TV"
優點： "Staff friendly and efficient"
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "Food, entertainment, cleanliness of the restrooms"
缺點： "There was a passenger on the return flight who had the window shutter up during sleep time right across my row, and the cabin was so bright to sleep for me. I notified the crew but they were not keen on bothering the passenger"
優點： "Vegeterian breakfast was good thou ."
缺點： "When I asked for non veg Indian breakfast it was over. And there were not much passengers also in flight ."
優點： "Everything is excellent!"
優點： "The staff were great, very efficient."
缺點： "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
缺點： "old facilities"
優點： "everything great, every time again"
優點： "Airline was great"
缺點： "The customer service at Airfair.com is abysmal. I will NEVER do business with them again."
優點： "loved the hot towels and the entertainment provided"
優點： "SGN-SIN is normally less than two hours. Business class very comfortable. I did not use the entertainment system -- it had trouble starting, by the way. Crew very attentive to passengers' needs."
缺點： "The aircraft had landed on time. Why does it take so long to start boarding? Of course the delay in take-off snowballed, more delays were added circling the airport of SIN."
缺點： "charge a few $ more but serve some food on a 5 hour flight. very cold feeling"
"The trip was on time and the service was excellent."
優點： "Everything is perfect."
缺點： "Nothing to complain, simply perfect."
優點： "very good service"
缺點： "Every thing was great"
優點： "Fast boarding, on time, movies."
缺點： "Softer seats. Better food. Seat parents with their screaming babies and children in the back of the plabe!!!"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Seats were really comfortable, able to lean back further than most, with large screens and good entertainment options. Also liked that there were open areas on the plane that you could go stand up and stretch out for a while at."
缺點： "About halfway through the flight the bathrooms definitely needed cleaned. By the end of the flight they were disgusting, with toilets and sinks clogged and no tissue. I'm really surprised Emirates allowed this to happen, because everything else was great."
優點： "Fast Boarding"
缺點： "Better Economy Class Seats"
優點： "It was comfortable flight and most importantly, our family was finally seated together in our last flight EK 420. The crew were attentive to us."
缺點： "The entertainment shows could be better as it was limited"
優點： "I had a great time. The best part was that my luggage reached on time!! Thank you!"
缺點： "Not getting delayed for 2 hours and then missing flight and waiting 5 more hours to rebook. Disaster."
優點： "cheuk in 快！吾使等太耐！"
缺點： "Not taking the blankets and headphones away 30-40 minutes before the flight landed"
優點： "seats and entertainment"
缺點： "food. simple option"
優點： "Overall a decent flight."
缺點： "Didn’t like the boarding experience. You have somebody look at the boarding pass but then they sent us to a waiting area. The waiting/boarding area didn’t have space to make nice lines fir boarding so it was pretty haphazardly organized. You really can do better."
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
缺點： "If you want upgrade you should bay 2100 USD why it’s a upgrade not new ticket !!"
優點： "Operating mechanisms"
缺點： "Inside flight centre required heart ♥ feeling fragrance smell"
優點： "Lots of selection in movies"
缺點： "There was a glitch on the entertainment system and the staff tried to reset with no luck. Our row and the back row was affected and we could not watch anything on the screen for a good 2 hrs of the flight. Boarding was rather disoriented. The ground crew did not give clear instructions to control the crowd."
優點： "Love the great service, food, cleanliness, movies and extra leg room."
缺點： "Don't like when you have a problem with a refund. You have to fill out a form, web site doesn't work, staff also can't get it to work, you finally get a call back and they send another form to fill out. Staff write the complaint and haven't heard from anyone. I had to start over. Bad at rectifying problems and caring about customers after a trip. I booked 17 tickets for this trip for my clients. I have used you in the past for my clients ..one group 50 tickets. Carol James Travel Agrnt"
優點： "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."
優點： "I was able to uograde"
缺點： "They used a lot more miles to upgrade than I thought they would Emirates keeps saying the ticket I bought through Kayal was a super saver- well I did not find the time combo I needed to travel and the prices I found on the Emirates website and Kayak were similar to within 50$"
優點： "The crew was excellent. Very friendly and helpful. Inflight entertainment selection was great tho the screens were average. Good beer selection."
缺點： "Seats are so uncomfortable. I'm a young guy, and by the end, my back was hurting. They barely reclined and no leg room. Food was about average."
優點： "Nothing special in this trip."
缺點： "Flight delayed so much, food was okay, fork"
優點： "Nothing about thto flight was enjoyable."
缺點： "For 14 hours there were screaming babies making for a miserable flight. Cabin crew was extremely slow on all fronts"
優點： "Dinner meal. Seats"
缺點： "Bed, breakfast"
優點： "I liked how I didn't get jet lagged"
缺點： "Half the food was good half was just okay"
缺點： "I haven't got onto the flight you stupid twerps."
優點： "The big tv on the seat backs."
缺點： "The seats were too close to each other."
優點： "The staff were pleasant and the food was passable"
缺點： "The number of children screaming and running up and down the aisles was ridiculous. Since parents can’t be trusted to stop their darlings from raising hell, the flight attendants need to. The poor old guy next to me looked like he might die from exhaustion after this long-haul hell. In other news, rushing us into the bus and then leaving us standing there for 30 minutes is not my idea of a good start to the journey."
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
缺點： "The fact that I didn't fly due to ill health and got no refund"
優點： "Attention to detail all the way"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
缺點： "No hotel accommodation given by Emirate"
優點： "More legroom in economy class for the 10 hour flight between Newark and Athens."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "This was our first time flying Emirates and it will not be our last. The staff, service and experience has been very pleasant."
優點： "great food, entertainment and comfort On time with great service"
優點： "Seamless flight with usual high standrd of on-board service and food"
優點： "Low cholesterol meal was quiet good"
缺點： "Seats on the 777 are very uncomfortable, even more we you have a flight as long as DXB->BOS"
缺點： "Sometime complicated to buy tickets, its sending you to other websites! It would be nice to buy everything straight from Kayak"
優點： "Boarding that’s all."
缺點： "Food, crew, entertainment they should upgrade the TV very important it’s very outdated but Istanbul airport is awesome."
優點： "Food was good, crew was really helpful"
缺點： "I have to wait 5 hours for a connection flight. I was not happy with. Other then that I had a great experience with Turkish Air lines"
優點： "Seat was comfortable and the extra care package and warm towels were a plus. The food was good too."
缺點： "No delays would be good"
缺點： "Boarding took longer time Than it should."
優點： "Overall flight was good. The flight was on time, the boarding was smooth, the entertainment was excellent. I would like to thank crew for their work"
缺點： "As a family it was a big disappointment that we got seated in a different row. The check in person didn’t even made an effort to put us together just suggested that we can ask to switch on a plane. Another big disappointment was food Please bring the food quality back"
優點： "Excellent service"
缺點： "I sent my old grandparents trusted them to take care of them but they were treated very badly and had a horrible trip"
優點： "The service, the food. The staff is very friendly and helpful."
優點： "Nothing isn’t good flight"
缺點： "I don’t have any thing to say everything are bad even Airport too bad to find WI Fi also has unclean bathrooms over there"
優點： "on board was good, plane in good condition, good breakfast, attentive personnel"
缺點： "After boarding, my traveling companion was forced to deplane and take a later flight, some confusion and his seat had been double-booked"
缺點： "I was in the middle seat next to a very big man. His belly and arm was spilling over to my seat. I could not even pull out my food tray from inside the arm rest. Had to eat with my food on my lap. Throughout the long flight his arm on my side and his elbow was hurting me."
優點： "Friendly staff, great food and entertainment selections, care package/pillow/blanket provided, comfortable flight"
優點： "It was okay"
缺點： "Crew and the plane. I believe Turkish Air is using its worst planes to fly to Karachi."
優點： "The staff, as usual, were fantastic. They handled the screaming babies well. Likewise, the movie selection was decent."
缺點： "On both meals they ran out of one meal option so no choice was available. The bathrooms got pretty got pretty gross towards the end of the flight."
優點： "Excellent Service & On time Schedule"
缺點： "Istanbul Airport Rest Rooms were not clean"
優點： "The entertainment selection was good and the convenience kits were nice to have as well."
缺點： "The flight attendants took a very long time to hand out drinks and meals. The worst part of the flight though, was how long it took them to pick up the trays once people finished their meals. Numerous people had to bring their own trays up so that they could leave their seats and use the bathroom. There were also no drinks distributed between meals. The seats were extremely close together and leaned back very far so that space was extremely limited. It was extremely uncomfortable, unlike other Turkish Airlines flights I've taken."
缺點： "Departure from Istanbul was delayed, then there was a backup for takeoff, so we sat on the tarmac an extra half hour. Still don't understand why the Istanbul-to-IAD flight is scheduled to be an hour and a half longer than the IAD-to-Istanbul leg was. Apparently there was no effort to make up lost time, so our scheduled 7:10pm arrival was after 8pm. Pasta dish was clearly supposed to be a hot meal, but it was cold when served."
優點： "Good selection of entertainment, comfortable seats."
優點： "Crew members were nice People were good at check in as well"
缺點： "It was ok but room to improve everywhere It's matter of process where it may help to choose international standards rather than follow ones preferences"
優點： "At least one crew member made an effort to help."
缺點： "We ordered regular vegetarian food without any meat, fish or poultry. We had reserved it at least 2 weeks in advance. Again reminded them at the time of ticketing. Agent went to some one, there was some nodding of heads and we were told to tell crew member in advance. We did it in a written request to head crew. When time came other crew member served us completely ignorant of our request. We were served flash of some animal. We did not want to make a scene but people around were were also bothered. We came out hungry at the other end"
優點： "Food and crew were excellent, price was good."
缺點： "Long layover was hard on me. No place to sleep while stuck all night at the airport."
優點： "On time. Friendly crew."
缺點： "Old plane. Boarding was not so nice."
優點： "Food in business class was excellent"
缺點： "Boarding was chaotic. No preferential early boarding for business class or Star Alliance platinum."
優點： "Timeliness Cleanliness Orderly boarding Courteous crew Seats relatively spaciois On board meal edible - even tasty"
缺點： "No device charger USB slots (charge phone/iPad/computer"
優點： "comfortable seats space for legs"
缺點： "The veg food is quiet bland"
優點： "Touch screen."
缺點： "The screen worked slowly. The food was minimal and poor quality. The lettuce was browning so I didn't have much salad on the main dinner. Sad that there was no fresh fruit at any time."
優點： "I liked the aircraft. They were fairly new and well maintained. New inflight entertainment and movies. Fairly spacious for a medium sized person."
缺點： "I feel the food could have been better."
優點： "I enjoyed the food. And most staff were friendly."
優點： "Crew was very attentive and respectful"
缺點： "I asked to be upgraded to the first class since I wasn't feeling well. There were many vacant seats and I was willing to pay the difference but I did not given any response other than they couldn't do it while boarding."
缺點： "Because of the coup in Turkey, I had to cancel my flight. I'm still trying to get my partial reimbursement. It been two weeks!"
優點： "فى رحلة الذهاب فقدنا شنطة وكان الفطور جدا ضعيف لأ يلق بطيران وصلنا مطار اسطنبول تعامل سيئ جدا من الموظفين. هناك مشكلة في الدولة صحيح لاكن تعامل جدا سيء"
優點： "Seats are spaced further apart than many other carriers"
缺點： "There's always a problem with people trying to sit in different (e.g., my) seats, and people get up and try to exit the plane before it has even taxied off the runway."
缺點： "Outstanding customer service"
缺點： "I have 4 lost baggages, didn't arrived Miami"
優點： "EverThing was excelentní bit doménových s feet smetl hořické"
優點： "Same as above"
缺點： "Boarding mess at Istanbul"
優點： "Food was wonderful, technology helped the flight "fly by", and the plane was comfortable."
缺點： "Boarding was different in every city we stopped in - mainly due to other countries' airports and regulations. I believe this was not a problem due to the airline, but boarding groups weren't always adhered to."
優點： "Pretty much everything"
缺點： "Was late taking off"
優點： "US airlines ought to take lessons on customer service and satisfaction!"
缺點： "Boarding was a bit chaotic. Ought to have better organization and identification for different boarding status .. A B C D etc."
優點： "The boarding process was very good."
缺點： "The cabin was too warm."
優點： "the food was amazing and the people super nice! it was my first time using Turkish airlines and i loved it!"
優點： "In flight entertainment system offered a wide selection of movies and games, as well as flight info. Good frequency of"
缺點： "Not much leg room in the seats. Bad gate setup, multiple security checks before boarding and having to go in a bus to the actual plane. This might be the airports fault more than the flight."
缺點： "The flight was cancelled last minute on two occasions, without any prior warning given to passengers. Passengers only learned of cancellation at the airport. There were only two Turkish airlines representatives at the airport trying to sort out over 100 passengers. After two cancellations I was finally put on a flight departing 8 hours later."
優點： "The over all services were excellent. I enjoyed the flight, price for flight, food and entertainment."
缺點： "I had a 20 layover in Turkey. I wish there was more use of English language at their terminal in Istanbul. Majority of the flight monitors were in Turkish so it was confusing for an American traveler."
優點： "Good movie choices - the entertainment was relevant and current."
缺點： "The comfort was awful. Such little legroom on such a long flight (11 hours) is unconscionable. I am a 5'9 female and my knees were jammed into the seat in front of me. I can't imagine what it must be like for an even taller person. Terrible!! I will not fly Turkish for long flights ever again."
優點： "Nothing really"
缺點： "There was no vegetarian food on the menu on the flight between IST-BOS. The stewardess told me I needed to request special vegetarian mean while checking in. This is the first time this has happened to me."
缺點： "Friendlier crews"
優點： "Klm's consistantly high standards in everything they do."
優點： "Muslim food"
優點： "Fast boarding"
缺點： "Slow in refuelling, got us delayed for 40-"
優點： "Everything works and quick to get to destination."
優點： "Good amount of space on the plane, lots of movies to watch, good food and drink."
缺點： "The plane is so old..,"
缺點： "I was seated next to the restroom, which is not a pleasant experience for an international flight."
優點： "The crew and the timing were ok"
缺點： "The seats were uncomfortable"
優點： "Onboard crew were nice and polite. Flight was on time (a rarity)."
缺點： "The boarding crew was rude and unpleasant, the plane was boiling hot."
缺點： "Travelled business class and was ace experience"
優點： "Pleasant flight"
缺點： "We were delayed & missed our connection"
缺點： "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
優點： "Nice aircraft"
缺點： "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
優點： "The crew were really helpful with people who had tight connections because of the delayed flight"
缺點： "I wish they had WiFi"
優點： "Nice seats. Only seats with a row of 2, which is what I wanted,"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "Larger meals."
優點： "All good"
缺點： "My suitcase didn't come with the airline."
優點： "Gaps between seats are very narrow."
缺點： "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
優點： "Staff very pleasant"
缺點： "Evening snack was not the greatest breakfast was pretty food"
優點： "The flight was perfect! Great food,movies and I even got to sleep !"
缺點： "All was well!"
優點： "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
優點： "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
缺點： "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
缺點： "Flight departed 35 minutes late"
優點： "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
缺點： "That it didn’t happen."
優點： "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
優點： "The leg room, was surprisingly roomy"
缺點： "The food and that there was no entertainment."
缺點： "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
優點： "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
缺點： "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
優點： "Really friendly staff. Great service"
優點： "I got some rest"
缺點： "unable to charge my phone or watch movies"
優點： "Good Experience"
缺點： "Nothing much"
優點： "Food was good and crew members were very nice"
缺點： "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
優點： "Short flight with good communication."
缺點： "Nil to complain."
優點： "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
缺點： "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
缺點： "Boarding was a free for all. The travelers did not pay attention to the priorities."
優點： "Very friendly and helpful personnel."
缺點： "At some point the luggage was lost. here."
缺點： "KLM crews look unhappy with their work. Everything they do is a favor not duty."
優點： "Ground staff at Manchester very helpful"
缺點： "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
優點： "Easy Boarding"
優點： "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
缺點： "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
優點： "Comfort economy well worth the extra."
優點： "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
優點： "On time."
缺點： "No negative"
優點： "Good flight, we got a nice snack despite it being a short flight, the staff was great."
優點： "Special treat for King's Day Friendly crew"
缺點： "15 min late boarding 30 min delay leaving the gate Very little leg room"