優點： "Some crew members are not helpful with simple requests, not even an update about the request from multiple employees. Used to consider Emirates the best in hospitality. Food was awful on some parts of the journey."
優點： "Good selection of movies. Lights changing color on ceiling through the flight"
缺點： "Need more water service throughout the flight!! So dehydrated! Couldn't get up and disturb my seatmate, but really needed more water!"
優點： "Crew was good but only one thing I don’t know why before landing 30min crew starting collect blankets and headsets it’s making me so upset!"
優點： "Good seating and entertainment."
缺點： "Sort out the food."
優點： "Fast boarding, on time, movies."
缺點： "Softer seats. Better food. Seat parents with their screaming babies and children in the back of the plabe!!!"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
缺點： "No need for improvement"
缺點： "My judgement will be unfair cause I love Emirates airlines"
缺點： "Style and comfort"
優點： "The crew is good."
缺點： "The check-in is a disaster. A F-class passenger is treated as a Y passenger. Luggage limited to 2 pieces, even as GOLD FF, was made to pay US$200 dollars on a ticket of already 3,500 dollars and the price is the same for F-C-Y! The treatment was really commerce, as if the check in gets a commission"
缺點： "It was cold and the blankets got collected 45 minutes before arriving. Well, we had to wait 30 more minutes to get to a gate and I was freezing!"
優點： "I am a very tall man, 205cm, and I am always worried when I travel that I would not get the first raw or emergency seat. But Emirates always pays attention to my problem. And the economy class seats on Emirates have more leg rooms than on other airlines."
缺點： "I could not use the onboard wifi on the flight from Jakarta to Dubai (Boeing 777 300er) and from Dubai to Amsterdam (Airbus A380)."
優點： "Good flight and crew but......."
缺點： ".........they left my suitcase in Seattle and it didn’t get on the flight to Dubai AND they didn’t want to give me a voucher for accommodation in Dubai despite a 15hr. wait for trip to South Africa. For two hours I pursued different officials in Dubai until they organized a voucher for overnight acc"
優點： "Latam could not issue a boarding pass at Santiago. This led to long waiting at Brazilian immigration checkpoint. Not having a Visa kept me.from entering the immigration and security wont let me in without a boarding pass. security supervisor had to contact Emirates ground staff who escorted me."
缺點： "Not to delay the flight for 2 hours !"
優點： "cheuk in 快！吾使等太耐！"
缺點： "Crew was a little less cooperative than my usual Emirates experiences"
缺點： "wait for baggage was way too long. Unacceptable."
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Friendly crew, delicious food and the entertainment was above board."
缺點： "there was a delay in Munich by Emirates which led to the flight from Dubai to Kuwait, which took off from below, leaving us at Dubai airport"
優點： "great flight service with accommodating staff. in flight entertainment had awesome variety"
優點： "Staff is very good. Always smile on face."
優點： "Staff is very good. Always smile on face."
優點： "The crew helped me with a duct tape but it wasn't staying"
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "I loved the crew. Very helpful. Katarina was very helpfull"
缺點： "I sat next to the bathrooms"
優點： "Great as expected"
缺點： "Crew behavior was not up to the standard, need yo work on it"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Crew members were great. Was on time and early."
缺點： "1. Seats seemed tighter than I'm used to. 3-4-3 setup from ATH to EWR. I flew it today. 2. Food: standard. Not ethnic which I was expecting for a Dubai airline. 3. Color scheme: overhead lighting was your yellow incandescent light bulb color. Made the interior feel dated. However the ceilings had tiny lines like stars. This was a nice touch."
優點： "The excellent service and the very attentive cabin crews."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Emirates is a great airline. Planes very comfortable."
缺點： "Our trip coincided with Eid. It's probably as busy a travel period as Thanksgiving. There were maybe 40 or 50 small kids on the plane, with concomitant noise, mess, and confusion. Everyone was packed in. Boarding felt chaotic. Staff did their best. Food was not as good as on some Emirates flights I've been on. However, it was over quickly. No harm done. Flying can be delightful. Or not. And Emirates seems to handle those days when "not" pretty well."
優點： "Timeliness, behavior of crew. Entertainment options were great."
缺點： "Food quality, seat sizes, comfort of the seats is not good. There were belligerent passengers that kept on drinking alcohol on the flight and even lit up a cigarette in the restroom. The persons involved should have been arrested for causing a disturbance on the flight."
優點： "Food was really good for airplane food."
缺點： "Seat didn't recline at all in a 14+ hour flight. Didn't see the flight crew often."
優點： "In flight meals were quite good. In fact, I would order the smoked chicken salad if I were in a restaurant. Service by cabin crew was excellent as well. Courteous, friendly and knowledgeable$o."
缺點： "In flight entertainment could have more recent movies."
優點： "Boarding process followed at LHR #3 was well done and organized, made good use of passenger's time. Desk personnel at LHR #3 was professional, as was crew on aircraft into Dubai."
缺點： "No breakfast (had sticker on seat to wake up if needed) and ended up awake whole flight. Flight for LHR to Dubai did not provide breakfast although 1950 -> 0550 red-eye flight"
優點： "The crew, airplane"
優點： "great lie flat bed, was too tired to take advantage of the service"
優點： "- Attentive to infant needs"
優點： "Great hospitality from the crew and quality plane facilities."
優點： "Pilot's landing was top noch."
缺點： "During boarding there was a crowd with no possibility to maintain social distance. Crew should have given propper instructions to avoid that."
優點： "New planes, good food, nice crew"
缺點： "Didnot like the airport in Istanbul 25 min of walk"
優點： "Outstanding and conscientious crew."
缺點： "Seats continue to get more narrow and rows are moved closer and closer. However, the Turkish Air seats are among the most comfortable, relatively speaking."
缺點： "Them good"
優點： "All what you served !"
缺點： "Everything is okey !"
缺點： "I would definitely have vegetarian food. 30% of population is vegetarian"
優點： "The crew were very professional"
缺點： "If Turkish Aiine can provide guest WiFi by the gate are while people are waiting"
優點： "Staff is the best, very accommodating."
缺點： "It was an old plane so not much comfort in business class"
優點： "Flight arrived on time."
缺點： "Boarding was unnecessarily chaotic."
優點： "Crew were nice. It was a very quiet flight so plenty of room to move to other seats - see below."
缺點： "Although the flight was probably less than half full, by the time the trolley got to us there was only one choice of lunch. People in front reclined their seats right back into our faces. Seats were packed together very tightly. Given the lack of space, better to fix seats to only recline a little."
優點： "Flight was on time."
缺點： "Cooler temperatures in the cabin Vegetarian meal options More individual water bottles for passengers Flight attendants answering call light promptly"
缺點： "Food- improve the menu, with veggie pasta, there was chicken on the side. For breakfast only on option- scrambled eggs. Not much for vegetarians. Also my flight Istanbul to mumbai, the table on which you keep the food was not aligned, the food tray kept sliding down."
缺點： "Flight was delayed, missed connection in Istanbul and had to spend a day in Turkey before next available flight"
缺點： "Flight was delayed - missed connection in Istanbul"
優點： "Food and plane"
缺點： "IST transit"
優點： "It is always better when this flight is operated by wide body aircraft, as was the case with A330 this time"
優點： "Perfect was everything"
缺點： "Prices was high"
優點： "I was feeling very bad during flight. Crew made everything possible to make this flight comfortable for me. They took good care of me and were stopping by me, to check how am I feeling during whole flight."
缺點： "This is not about airlines, but about passengers. All airlines should prohibit passengers to use fragrance. This lady who flew next to me, had strong perfume and it felt like she used half of the bottle, cause it was impossible to breath."
缺點： "See comments above"
優點： "Crew was helpful and pleasent"
缺點： "Flight from Istanbul to Mumbai was not that great. Leg space was not that great. Food overall was pretty same across the 3 meals. Expect more variety which I have seen on other airlines like Emirates and Etihad."
優點： "As above"
優點： "Crew and food on last leg were acceptable"
缺點： "Every other part of the flying Turkish air experience, particularly Istanbul airport itself. Delayed flights, missed connections, rude, angry staff, worst layout and signage of terminal space. Exhausting."
優點： "Entertainment options were excellent. A lot to choose from. Provided small travel bag for the flight. Airplane was clean They offered for the first drink a homemade lemon with fresh mint which was wonderful. Will definitely fly them again. Great price"
缺點： "Low sodium meal was not tasty. Could not finish it due to lack texture."
優點： "All was really good"
缺點： "Long lines ( about 40 min) to get into transfer zone at the airport. I guess this is not aircompanu fault, but airport."
優點： "Cozy big leather seats in Business Class, excellent breakfast and good service overall. Turkish Airlines continued to amaze me."
缺點： "Boarding by bus - not my favorite way of getting on a plane. Probably not the airlines's fault."
優點： "Great helpful staff, nice cabin layout with lots of space to sleep, excellent food, free internet, Live TV - what else could you ask for."
缺點： "There was nothing really to dislike here."
缺點： "seat cannot recline"
優點： "Food and service in business class were splendid."
缺點： "Absolutely nothing!"
優點： "Food and service in business class were splendid."
缺點： "Absolutely nothing"
優點： "Food is really decent in economy. Good portions and variety."
缺點： "Leg room seems tight compared to other airlines."
優點： "Again, food and service in business class were superb. A newer 777 and more comfortable lie-flat seats"
缺點： "Business class gets only one small lavatory."
優點： "Absolutely everything. Food and hot towels!!! Changing reservations after missed flight very easy."
缺點： "Trip delay"
優點： "Service, professionalism"
缺點： "Food is good but very bland."
優點： "I liked the food."
缺點： "On the way back from Istanbul to London the plane was old and small, the TV kept shutting down,even the earpiece were not working."
優點： "Lot of empty spaces"
缺點： "Lot of rubbish on the plane"
缺點： "Movies are not very new, i was asked to clear security again at istanbul gate after going to bathroom but i guess that makes me feel safe even though was inconvenient"
優點： "Boarding was fast and efficient, entertainment options are good and crew is quite responsive"
缺點： "Pitch of the seat is bad for tall passengers at only 31" and on older aircraft the touchscreen is atrocious."
缺點： "Totally desorganized boarding, wrong door on ticket, no priority line....just not the way you expect things done by Turkish Airlines"
優點： "Nothing Really Nothing"
缺點： "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."
優點： "Comfortable flight, on time and good service"
優點： "Same as before"
缺點： "Same as before"
缺點： "They cancelled my returning flight WITHOUT me knowing and expecting me to pay for the penalty fee for misisng the first flight even tho I DID not cancel the returning flight which obviously I was gonna take. The staff was RUDE and INSENSITIVE. Qatar was better in overall customer service. Worst customer service from Turkish airline."
缺點： "I have a trip from Manchester to Riyadh and I have a stop in Istanbul. Manchester plane was delayed one hour, no problem, but I arrived in Istanbul at the right time and the gate was open I gave them my ticket. They told me that the sestem moved your seat to the second plane but now the plane is open. ? I waited 6 hours at Ataturk airport and had a working meeting I could not attend"
缺點： "Boarding was very annoying because when you go through security they make you feel like a total criminal for no reason. Checking our laptops as if we have something to hide. We already went through 3 security checks prior to boarding the flight. Security staff was extremely rude and inconsiderate for peoples belongings."
缺點： "The worst airline I have ever flown with, worst disruption management"
缺點： "They made us wait for 2 hours out in the open on a winter night. They wouldn't let us in the terminal. It was outrageous. Everyone was extremely rude."
缺點： "I missed my connecting flight in Turkey as flight was delayed. It was my worst flight experience because nobody wanted to help me. It took an hour of being ignored by various TA staff to eventually get my boarding pass to the next available flight to London. I nearly missed that one as well because of it. The staff in Turkey was rude and unhelpful and most didn’t understand English properly. There were a number of others having the same issues, it was an awful experience."
缺點： "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"
缺點： "After bus arrived at steps kept on it 20 mins. 2 more buses arrived in this time. Still wait. Then let out all at once. Massive queues to board. Poeple not dressed for this. Poor babies crying Maybe 15 mins waiting in 2am cold on tarmac."
優點： "Usual faultless KLM experience"
優點： "The crew was informative"
缺點： "Inflight sandwiches"
優點： "very nice crew"
缺點： "my baggage was lost"
優點： "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
優點： "The crew was great. The soecial meal request was hadled well despite oversight."
缺點： "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
優點： "Very friendly crew and on time with no problems."
優點： "Friendly crew, upgraded seat was worthwhile"
缺點： "More snacks in between meals,"
優點： "The seat was a little uncomfortable but the crew were amazing."
優點： "The friendliness of the crew"
優點： "The entertainment was amazing"
缺點： "The seats were a bit hard"
缺點： "We had 4 hour delay causing a stop over at 3am. So yeah"
缺點： "Flight cancelled"
優點： "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
缺點： "The earphones could have worked!"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
優點： "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
優點： "All good"
缺點： "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
優點： "Best airline in the business quick efficient and outstanding service What else can you say"
優點： "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
優點： "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
缺點： "There were several flight delays and gates were changes a few times."
優點： "Flight duration"
缺點： "Very stingy with the drinks Cramped seats"
缺點： "Not enough leg room"
缺點： "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
優點： "Efficient boarding system, clearly signposted. Professional staff"
優點： "Very friendly onboard personnel - I really had kind of homy feeling."
缺點： "Nothing special"
優點： "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
優點： "Good flight, very attentive crew."
優點： "Food and staff behaviour"
優點： "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
缺點： "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
優點： "Sandwich was incredibly tasty (although not much filling)"
缺點： "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
優點： "Fabulous trip with friendly, helpful staff"
優點： "Booked extra room seat which gave me good room for seating"
缺點： "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
優點： "Very friendly crew"
缺點： "At some point the luggage was lost. here."
優點： "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
缺點： "The amount of extras you have to click no to while checking in online."
優點： "The food and the punctuality"
缺點： "The technology in interteiment is not touch screen"
優點： "The supplied pack of toothpaste/toothbrush"
優點： "Easy boarding, plenty of room"
優點： "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
缺點： "Not much to comment on here."
優點： "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
優點： "Very little if any."
缺點： "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
優點： "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
缺點： "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
缺點： "Long stop over at Schiphol. Too Long!!!!"
缺點： "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
優點： "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
缺點： "The seats in economy were a little too small for a 12 hour flight"
缺點： "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
缺點： "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
優點： "More leg room"
缺點： "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"
缺點： "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
缺點： "Really hard to get boarding passes online"
優點： "Had decent room space seats comfortable"
缺點： "My luggage could have arrived for a start"
缺點： "There was no entertainment and the food could be better"
優點： "Everything! It was a wonderful experience."
缺點： "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
缺點： "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"
缺點： "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
優點： "The crew"
缺點： "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
優點： "The staff..the attentions..food."
優點： "Didn’t like the sandwich offered"
優點： "Quick and efficient not lying more to say or critique."
缺點： "Coffee and a bread roll as a snack??"
優點： "Not much expected as it was a budget trip."
缺點： "Poor timing in between connections, barely made in time to my first connection being the last person to board"
優點： "Timely and smooth teansit."
缺點： "Food has a way to go to be appetising."
優點： "Great service"
優點： "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."
優點： "Very good male crew member. Pilot genuinely apologetic for the delay."
缺點： "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
缺點： "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
優點： "Absolutely everything perfect."
缺點： "Through my own fault I ordered a different seat instead of window seat. :)"
優點： "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
缺點： "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"
優點： "Boarding was on time"
缺點： "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
優點： "The crew and flight was faultless"
缺點： "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."
優點： "真的想不到. 若有就是好險行李沒有不見"
缺點： "A320登機可以想到讓18排後的從四號門登機. 難到不知道下樓梯繞飛機走到四號門1-18排旅客都坐定位了嗎"
缺點： "Couldn't make the connection....Overall....an aweful experience!"
缺點： "The delay was caused by too many carry on luggage for limited cabin overhead storage. The ramp agent should have better coordination."
優點： "Standard on most parts with pleasant staff"
缺點： "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
缺點： "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."
優點： "I didn’t actually liked the entertainment"
缺點： "I just didn’t enjoy the entrainment."
優點： "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
優點： "Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak."
優點： "Everything was very prefect and would love to fly again."
優點： "Boarding & crew (inc ground staff & check-in) all good."
缺點： "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."
缺點： "Cramped, no cabin bag space, late departure with no communication and lost checked luggage. Not a great Air France experience."
優點： "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
缺點： "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
優點： "Good boarding procedure."
缺點： "Nothing much to add for a short journey."
優點： "Efficient on and off Staff polite and helpful"
缺點： "Air France lost my luggage and they can't find it in the computer system."
優點： "Crew was great."
缺點： "Food could be a bit better. White bread is unhealthy."
優點： "Good seat near the front."
缺點： "Delayed arrival by 30 minutes."
優點： "Disorganised and slow"
缺點： "Couldn't organise a booze up in brewery. Baggage offload took forever"
優點： "Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!"
缺點： "The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell."
優點： "Crew are efficient and friendly."
缺點： "Very small plane."
優點： "The fast boarding."
缺點： "The long wait without the air conditioning until our slot in the takeoff list became available."
優點： "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
缺點： "One bag did not arrive in Toronto, apparently delayed in Paris."
缺點： "Boarding more than 15 minutes late. Departure on time, though"
優點： "The in-flight entertainment wad quite nice, even though the screens were old."
缺點： "The vegetarian meal was tasteless. I expected way more."
缺點： "We waited quite a while to check in our luggage at the Birmingham airport. Staff showed up at the counter only 2 hrs before the flight."
缺點： "Connecting though Beijing from Taipei to LAX is not recommended if you can avoid it!"
優點： "It doesn't have premium economy, the space is small."
優點： "Not a full flight, seat next to me was empty which was good for a 12 hour."
缺點： "Better selection of movies, real window shades instead of the transparent ones."
優點： "Aircraft is new"
缺點： "Transfer was very bad , have to walk half hour in Chengdu airport to transfer the flight to Sydney"
缺點： "1. I am not sure if your crew members could speak English or not. I didn’t understand what they were talking about or what was happening. 2. The plane took off under extreme thunderstorm. I am not sure if this was safe to do so but the plane was extremely bumpy, going down rapidly for about 30 minutes. The whole cabin was then in chaos. People started turning up, crying and writing last words. However, your crew members GAVE NO INSTRUCTIONS, BROADCASTING OR UPDATES ON WHATS GOING ON. What they did was mocking around with each other in Cantonese. 3. This would be my last time travel with you - I was your loyal customer since student time. But after this awful experience I chose not to go with you anymore."
缺點： "Need better movie options"
優點： "The kind crew"
缺點： "Same meal three times in a row. The flight had to return three hours into the flight. I would like a refund"
缺點： "Food at AirChina is alway consistently terrible I Asked for the red wine, they only fill 1/3 of a glass, I asked for it again, then it was filled only to 1/2 glass No personal entertainment, no USB charging"
優點： "The seating was very comfortable"
缺點： "The food wasn’t that great, normally in premium economy you get the same food business class. But even compared to economy the foods was not good enough."
優點： "The seating wasnt very comfortable"
缺點： "The food wasn’t that great and the seating was old."
缺點： "Departure always not in time"
優點： "Seat was comfortable, plenty of space for luggage, crew was good"
缺點： "Cold sandwich was so so, not big selection of drinks"
缺點： "Decent budget flights. Short transfer time onto second leg was perfect and easy to follow. Only advice is not to use e.dreamers as agent, they add on a hefty fee unable to back out of. Lesson learnt!"
缺點： "Planes not being delayed, causing us to miss our layovers."
優點： "Everything smooth and comfortable"
缺點： "The in flight entertainment system was very limited and of no interest"
優點： "The crew were very attentive. Lie down seat"
缺點： "A little outdated for Business class in comparison with other airlines however for the price i would say it's worth it."
缺點： "thank you for all services"
缺點： "User totally different airline than air China The seats are far too small for Western people"
優點： "bad middle seat - no advance seat selection available even 4 days in advance from kayak app and just fly website said link is broken. airchina website cannot find ticket. empty exit row seats not allocated upon request - airlines wanted $100 more for it. allocated randomly to others mid flight."
缺點： "advance seat allocation at the time of booking."
優點： "Crew was nice enough..."
缺點： "No video entertainment on board. Would have been nice to have been able to watch a movie."
優點： "It was a very cheap flight, so flying the family back to NZ from the UK, for what we paid, it was great."
缺點： "Plane food was quite average, on the first flight LHR-PEK flight the plane was a bit old and the entertainment system was nearly shot, but the second flight PEK-ALK was a dream liner, which was fantastic. For the price we paid, there was nothing we could complain about, would definitely flay again."
優點： "Entertainment was not good the TV did not work"
缺點： "The food and stalf very good"
優點： "First off, the flight was cheap, really cheap, so for the price it was amazing."
缺點： "Planes was a bit old so the entertainment system was a bit temperamental, poor image and the wife’s controller had taken a beating, so was hard to navigate and adjust settings."
優點： "Reasonably comfortable"
缺點： "No movie selection and nowhere to charge phones. On line check in was a nightmare."
優點： "Not a lot."
缺點： "Food was bland & dull... the same at every meal. Crew did not seem to understand the difference between chicken & duck. EG; "It's chicken & rice"... if it's chicken, why does your colleague say duck? Seats are cramped. No control of your personal environmental comfort - no overhead air nozzle. Crew slow to respond to seat call for assistance."
缺點： "No entertainment"
優點： "Boarding was prompt and efficient."
缺點： "No power sockets to charge phones, Entertainment selection and functionality completely outdated, just managed to watch 1 movie before I gave up trying. The air hostess tried to help but mentioned that it’s just slow. During dinner service I asked for a second glass of wine with my meal but was refused as only 1 glass of beer or wine is allowed per passenger and flight, which I found very stingy as an airline and irritating from a customer care perspective."
優點： "Wide bed and good support for good sleep"
缺點： "Not a big movie selection"
優點： "In-flight entertainment was pretty good - I watched 2 movies and a couple nature documentaries. Food was decent."
缺點： "Seats are horribly uncomfortable especially for a tall person. The "C" shape plus the headrest jutting out so far make it impossible to get comfortable enough to fall asleep and there is very little leg room. I had finally drifted off when my friend poked me awake because they were serving dinner even though there were about 4 hours left in the flight. I was half asleep and had no appetite so I ended up giving them the whole tray back. There was also a shrill toddler several rows ahead of us who was yapping loudly for the entire second half of the flight. I obviously understand that children will be children and it was a long flight, but would have been nice if staff had asked the parents to try to quiet him down as they were not attempting to do so at all. Finally, our bags did not make it onto the next flight in time."
優點： "The dumpling. The on board staff were very pleasant and had a lovely glass of coke cola with ice bit small though."
缺點： "After 30 hours of travelling and no problems my luggage got lost on my last flight. I still haven’t got it yet, my medication was In there and it has ruined the whole trip for me. I am so upset with service I can’t begin to explain the pain I am now suffering. I have no clothes other than what I’m wearing. I have no toothpaste or toiletries. I feel ashamed of myself as I have dirty clothes on. I am truly not satisfied with my service. I have been let down to the highest order."
優點： "Ran on time"
缺點： "Food and drink options are limited"
優點： "Love the space of airplane"
優點： "The on time performance also inflight Meals"
缺點： "Check in for Departure"
缺點： "It was not a pleasant stay in Beijing airport... The staff were very rude and not helpful.. I had to fight for the wi-fi code and I had to fill out a form, for a pass to get out if the airport... I waited over 90 mins in line, only to be told I was I the wrong line, in the first place ??? !!"
優點： "Nice carrier. Enough leg room and clean flight"
缺點： "Entertainment had very limited options. I had booked my flight through travel agent vayama. I would never ever recommend people to use that travel agency. It takes approx 35-45 mins to contact customer care, you are way better off taking the tickets from airline as they cannot help much if the tickets are done through agency and not airline directly. Moreover the agency charges additional fee over and above airline fees for any changes"
優點： "The staff was helpful"
缺點： "The flight was cramped up and not clean"
優點： "It got me there, mostly."
缺點： "Excessive announcements, lengthy boarding and decent process, depressing mood onboard, worn seats, dated plane, bad food."
優點： "The lovely crew."
缺點： "Transferring at Chengdu airport is not a good experience."
優點： "They gave us our travel documents during boarding so we had no surprises."
缺點： "No entertainment"
缺點： "No personal entertainment but a lot of leg room"
缺點： "The plane was delayed over one hour for take off in Shanghai"
優點： "The crew were helpful and friendly throughout, trying to find out what we should do about missed connections during the flight, I was able to move to an empty exit seat (I'm 6'5") so the delay was relatively comfortable."
缺點： "Well we were delayed for an hour and missed connection as a result, but you can't really blame the airline for that."
優點： "The staff, from airport to plane, were brilliant, the food was initially surprisingly nice, but by the time I'd been in transit long enough for the third meal, I just couldn't face it."
缺點： "The Seats were OK and the legroom was pretty bgood for economy, but the extra headrests on the larger Heatthrow/beijing aircraft came in at about shoulderblade height and made finding a truly comfortable position impossible. Definitely one to look at the price step ups for better seats in future."
優點： "Flight was good but my luggage case was broke the two wheels have been broke off make my case not useable as it has two holes were the wheels was"
缺點： "suit case was broke wen I was given it at ho chi ming city two big holes where the wheels was I have taken photos also"
缺點： "The flight was cancelled. How can i get my money back? Thanks for your help!"
優點： "Excellent breakfast"
缺點： "No soap loaded in the bathroom dispenser"
優點： "The crew"
優點： "Crew was friendly helpful"
缺點： "I ordered muslim food but they said they don’t have"