每天清潔，並在 台北市飛往 廣州的機艙內安裝HEPA高效濾網
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
缺點： "Very good and friendly"
缺點： "it took forever for their ticketing agent to check us in. apparently it's a huge deal that my full name isn't printed on the boarding passes, which caused problems after every check point i went through."
優點： "It was clean and they provided a warm meal"
缺點： "Taking a bus to the aircraft"
優點： "China Southern was good in most respects."
缺點： "Transfer through Guangzhou was bad, no need for immigration on an international transfer, immigration staff slow and rude."
優點： "Pleasant staff. Comfortable bed and blanket"
缺點： "Very dated movie selection. Limited alcohol."
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
缺點： "They lost my luggage."
缺點： "I tried to change my reservation because of a medical issue . I was not able to make the change . Because of discrimination towards non chienese . I had to purchase a new ticket ."
優點： "On time!"
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
優點： "pork with rice was delicious."
優點： "Everything was great."
缺點： "They broke my luggage, and refuse to pay."
優點： "Almost everything."
缺點： "It was delayed twice."
優點： "perfect trip"
優點： "Friendly staff , realitively clean"
優點： "It was fast and we got water. The pilot flew well through the turbulence."
缺點： "Unhealthy snack. Offer something fresh instead of cookies."
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
優點： "I noticed on both of my flights that when I asked for wine with dinner I was given less than a third of a glass where Asian passengers were given 3/4 a glass"
優點： "Everything was great overall."
優點： "Accommodation was awesome. I enjoyed on and off board a lot. Will travel with China Southern again in future."
優點： "On time arrival"
缺點： "Promptness Wheelchair amenity"
缺點： "1 hour delay."
優點： "on time departure and arrival"
缺點： "unappetizing meals"
優點： "Short layover."
缺點： "Late departure. Cramped seating. Deplamed onto buses at Guansshou instead of docking at a terminal."
優點： "Punctual departure. Easiest way for me to fly from my hometown to New York, US"
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
優點： "Very professional and courteous operation. Departure/arrival was right on time. Connection flt transfer in Guangzhou went very smooth and is simple to pass through concourses to connecting flt. Other airlines and airports can be a major hassle, but China Southern Airlines has their business model operation down to a science. And the best part, their prices are very offirdable."
缺點： "The plane was very old"
優點： "Liked the priority economy!"
優點： "Additonal transit stop not mentioned on itinerary. No through check -in for luggage was disappointing Vegetarian meal not available evn though it was requested much in advance"
優點： "In flight movies"
缺點： "Late. Took forever to taxi to gate and then still had to take s bus to gates"
優點： "Staff was professional"
缺點： "just average"
優點： "Friendly staff."
缺點： "Lack of movie selection, small glasses , no bourbon."
優點： "Great movies!"
缺點： "Nothing specific"
優點： "Staff efficient"
缺點： "Abit slow at check in with queues"
缺點： "Worst experience ever"
優點： "Not much"
缺點： "There was no WiFi offered. This really needs to change"
缺點： "Language problem is very disturbing."
優點： "Good selection of movies"
缺點： "The distance from landing to getting shuttled to the main airport, in organized."
優點： "Staff was very helpful; lacked a bit in their communication skills in English but they were trying their best."
缺點： "Chinese airlines often require you to take a bus at boarding and then carry your suitcases up large flights of steps to enter the plane - this was the case in Xiamen. This flight often is delayed and this was the case. The food was below average. WiFi is free but it blocks google and gmail."
優點： "Comfy seat"
缺點： "Less salt in the food"
優點： "great price and overall service"
缺點： "Delayed / diverted - no communications whatsoever"
優點： "Great airplane (787 Dreamliner), comfortable seats, lots of meals, no charge for beer & wine"
缺點： "IMO, the flight attendants should understand better english. It was clear they didn't understand much. I had to claim checked bags and recheck every flight segment. No abilty to reserve seats unless it was more than 72 hours before departing!"
優點： "The check in boarding pass is not that nice."
缺點： "The boarding pass people need to improve, especially to elderly people."
優點： "Just good overall. Beats any American carrier (which is not saying too much!)."
缺點： "Was late. But they were very apologetic (not their fault). Seattle port entry is HORRIBLE. I thought China was bad!"
優點： "No real problems"
缺點： "Nothing significant"
優點： "yes crew were amazing"
缺點： "ticketing was terrible, id number is totally different from our passport.causing lots of ordeal in check in and security check"
優點： "Getting off of the plane"
缺點： "This was a discount garbage carrier. I have ridden on cargo boats off the coast of Nicaragua that I would recommend before Xiamen. They don’t give you your connecting boarding pass when you leave the country. You have to go through China’s bullshit customs service three times just to get to your next flight. Chinese customs is like a bowl full of retarted fish smelling their own farts. Six people doing nothing while one blithering idiot Stubles through paperwork."
缺點： "Had to process in and out of immigration then back into airport No transit area"
優點： "I liked playing tetris and pacman with a controller that was like that of a console. My flight had a lot of empty seats, and I noticed they staggered the seating so that there was nobody in front of me or behind me. Flight crew was genuinely nice and helpful even though we didn't speak the same language. The little cup holder was actually pretty cool. There even seemed to be ample leg room compared to other Chinese international flights I've been on. I've flown previously with china southern and China eastern, so that is my basis for comparison."
缺點： "They didn't give me boarding passes for both flights (had a long layover in china). Other airlines printed both at the start of trip. This added quite a bit of confusion for me, seemingly unnecessarily. Also, I'm a bit disappointed in their free hotel room deal for long layovers. When I had a long layover previously with either china southern or china easter (can't remember which one), I got my own free hotel room, a free meal, and a free ride to and from the hotel. That was a real perk for my 12 hour layover. The deal with xiaman is you get a free hotel room, but you have to share it with a stranger of the same gender, and you have to pay for taxi to and from the hotel. Although you do supposedly get a free meal, I chose not to take them up on the hotel offer. Instead I took them up on their transfers lounge. This is a dark, quiet room full of dingy, dirty padded chairs and people sprawled out and snoring. I would have stayed more than 15 minutes if there were more phone charging plugs, but instead I went and ate mcdonalds and found a plug in at the kfc. Aside from all that, I would suggest getting some better Hollywood movies to choose from, as xiamen's competition has them beat there as well, in my opinion."
缺點： "They left my luggages at SeaTac. I am at China right now, and I don’t know when they are going send them to me. All my stuff in the luggage now I have buy everything again."
優點： "Finally getting a flight the next day"
缺點： "My seat was given to someone even though I still had time to make the connection."
缺點： "Why is my passport number wrong?"
優點： "Clean plane"
缺點： "Still a little more leg room but not as much as on the 787. Had to ask twice to get a Thai immigration form and the crew took an above average amout of time to pickup after the meals were finished."
優點： "New and very clean airplane. Appears to be an inch or two more room between the seats on the 787 to and from China. Good boarding procedure."
缺點： "The actual flights were ok. The experience at the airports was the reason for the below average rating. They are not set up to handle transit passengers. The signage in English is poor or nonexistant. The overall level of English for the airport staff is very poor. One goes upstsirs/downstairs nunerous times. Because the second portion of WF858 is domestic flight, the passenger needs to exit the terminal and re-enter as an international passenger. Numerous security and passport lines. I found the movie selection to be poor with few non-violent movies available. Will not fly this route again."
優點： "Nothing. never boarded. Took the train instead."
缺點： "1 hour connection. I missed my flight because the flight out of LAX got delayed."
優點： "1. Friendly crew and attention 2. Affordable direct flight from LAX to XMN 3. Good timing"
缺點： "1. Seat cushion is too thin, resulting in painful butt after 12-14 hrs flight 2. The in-seat screen doesn't tilt, thus when front passenger reclined seat, the screen is right in front of your face (less than 5-inches). You need to crank your neck down to watch any programming which results in neck pain 3. Entertainment and food have much room to improve"
缺點： "I was very sick and contagious and asked for a single person hotel room for the night before a connecting flight. It was not accommodated. It would have cost extra 100-200 yuan. Then when we asked for the shuttle to the hotel, the security at the departures level meant we could not exit and be picked up. No one could arrange pick up at arrivals. Instead we paid for a taxi ourselves. Poor service and coordination, especially considering I could barely talk and just badly needed a rest."
優點： "The cabin crew were very nice and courteous!"
缺點： "Couldn't be helped, it was just a long flight!"
優點： "Friendly and eager to serve crew"
缺點： "Lack of variety on food choices"
優點： "We left 13 mins late but landed 45 mins earlyearly"
缺點： "Nobody helped me switch my flight around, I hate you."
優點： "entertainment choices were good"
缺點： "They cancelled my ticket I had to purchase my ticket again"
優點： "Crew from lax to xiamen were good they took care of my meal from xiamen to bkk . They offered me their food which was pretty generous of them"
缺點： "I called 24 hrs prior to my flight to ask for Vegetarian meal but that was not available... There was so much problem with food . And the toilets were very very dirty :("
優點： "Seat were comfortable , staff friendly"
缺點： "The long layover"
優點： "Crew working hard. Seat comfort and clean restroom."
缺點： "Awful food. I basically not eating, going hungry."
優點： "Even though the flight was short, a simple meal was served and it tasted great. It was around dinner time but I wasn't expecting a meal. The flight crew was friendly and professional also."
缺點： "The flight landed at an outlying terminal and we had to be bussed to the main terminal. Just a little inconvenience."
優點： "Staff was friendly"
優點： "The food was surprisingly good. I would have expected some of it from a restaurant, not an airline. The in-seat entertainment was functional and had a lot of things to watch and games to play."
缺點： "Nothing really. We have to keep in mind that an airline can only do so much to help us get through flights that are many hours long. This Xiamen flight was about as good as I can imagine a long international flight could be."
優點： "Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided."
缺點： "Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom."
缺點： "I was denied a boarding pass and was not allowed to transit through China, because of a visa that was needed I was not told about by Kayak.com. Therefore, being the last day I was allowed to stay in Thailand, I had to scramble to find an outbound flight the same day, including paying almost double the cost of the original flight. The Thai check-in agent told me to never transit through mainland China again, because the visa requirement information that is not provided."
優點： "Crew, comfort, food, entertainment."
優點： "Crew was super friendly, professional and excellent!"
缺點： "The 10 hour layover :("
優點： "The offerings of beverages and the choices were good"
缺點： "Lack of communication by staff. Lack of entertainment on 14 hour flight. Was told not to use device while others were able to use."
缺點： "The flight was delayed due to air traffic control. Subsequently I missed my connecting flight -- Xiamen to Manila that evening and had to spend another night in China. Next flight out of Xiamen was 6pm, Nov 2. Xiamen ground staff was very helpful in booking me the option to fly China Southern to Guangzhou the night of Nov 1, stay for free in a hotel, and then take the 0835 morning China Southern flight from Guangzhou to Manila. It was difficult to identify the right people to speak with and get clear assistance and direction in both Xiamen and Guangzhou."
優點： "Crew was excellent"
優點： "International carriers kick butt on US domestic carriers. As a A+ SWA traveler, I know my 787s like the back of my hand. Xiamen had a Business class section (small & unfortunately: untested by me). Economy was as expected but imagine getting a Bao (chicken) & packaged fruit, pastries, pickled cucumbers. Hey, beats a pack of peanuts. You could also get a white or red wine (didn't try them) - all for the price of admission. Take that UA, Delta, & AA! Why can't foreign carriers bring their game to the US routes and really give some competition!"
缺點： "No entertainment (there was some fold down screens playing some ads) but the volume was so low that nobody paid any attention to it. At least someone can read a sentence in English (and there were pre-recorded anouncements)."
優點： "Overall Ok"
缺點： "They stole my laptop on board, and they cannot secure the thief even though we know who it was My bike bag was broken"
缺點： "The staff was rude and the flight was delayed twice."
優點： "The entertainment system the company provides for international flights is very nice. Movies and games keep you entertained."
缺點： "Flight was Shanghai to Fuzhou, 10 hour layover and Fuzhou to JFK. Our flight from Shanghai to Fuzhou was delayed for 3 hours for "inclement weather" - it was clear in Shanghai. Flight company communicated to progressive, who the flight was booked through, that the flight would be an hour late, so I received a text saying new departure time would be an hour later. This was false. After that hour the only messages we were getting at the airport were "flight is delayed, new departure time will be announced later". We arrived in Fuzhou 3 hours later, at 0300. The bus ride to the hotel provided by the airline is one hour each way, and our connecting flight was 0900, so it was a waste of time to try to get to the hotel. This means we just stayed in the airport all night and boarded our next 15 hour flight with no sleep, no shower and nothing to eat. Customer service for flight would announce turbulence every 3 minutes, even after plane was having turbulence for 10-15 minutes. This freezes entertainment. Etc etc. many other small disorganized things as well."
優點： "The aircraft is new! The food is good on the FOC to JFK flight! Instant noodle soup isprovided when you need it!"
缺點： "However the food on JFK to FOC flight is terrible. The rice is hard as rock!"
缺點： "Was just a bit warm"
優點： "Comfortable and friendly"
缺點： "No problems"
優點： "Nothing it was awful"
缺點： "Everything they are racist."
優點： "The seating was very comfortable"
缺點： "The food wasn’t that great, normally in premium economy you get the same food business class. But even compared to economy the foods was not good enough."
優點： "The crew this time was outstanding! Also, the food improved much from last time."
缺點： "My entertainment screen did not work."
缺點： "User totally different airline than air China The seats are far too small for Western people"
優點： "Boarding was easy."
缺點： "Food ! Tasteless and bald.."
優點： "The crew is excellent, specially their head of hostes Flying is good Star alience Golden card is very good in every thing and they respect it here. Well done"
缺點： "30 mintes delaying in departure Food should be better and should have the sign of Halal/Muslim food Entertainment should be more exciting"
優點： "Boarding was easy and the crew were wonderful."
缺點： "Entertainment was weak. Food was horrible."
缺點： "We only had one hour to catch our connecting flight, which was canceled and rescheduled by air China not by customer. Rude!"
缺點： "Air condition was not cooling and all was hot for aprox. 5 hours then became 40% better"
優點： "I loved AirChina! We also got the 72 hour permit and wished that our layover was longer. We loved Beijing and AirChina!"
缺點： "Leaving :("
優點： "Good to have a footrest."
缺點： "Small toilets. Hindu meal was inedible."
優點： "Patient and helpful crew"
缺點： "Small seats with little legroom"
優點： "Love the space of airplane"
優點： "This connection has been changed and it was too early for my flight, it got changed and i was told I don't hv a connecting flight.. ca7265"
缺點： "This connection has been changed and it was too early for my flight, it got changed and i was told I don't hv a connecting flight.. ca7265"
缺點： "The flight had 02:30 delay due to a technical problem, when we Arrive the luggage was broken."
優點： "The style of the pillows and blankets were nice. The pillows were really comfortable and a good size. The taste of the food was okay. I honestly expected a horrible experience, it was not fantastic but it was better than what I anticipated."
缺點： "The sealed blanket had white hair as if from an older person. Although I liked the pillow, on my return flight I used it to sleep, I used it for my back the entire time going, when I got home I noticed I was developing a sty on my eyelid. My companions noticed that the sometimes when he received his food it was still cold in some parts. On my return flight there were a few times my row was skipped for drinks. On my return flight the stewardess seemed hesitant when I asked for an additional drink. I ordered tea and asked for water. The gate agent in Beijing was extremely rude and unhelpful, she ignored us and even tossed our ticket back at us when we tried to ask about our seats for the flight."
優點： "I think the food served on the flight has improved significantly over the last few years. I've been flying Air China for the past few years and am very impressed by the progress made by Air China. I will continue to be a loyal customer of this airline. Thanks!"
優點： "take Air China only if you go to Beijing. otherwise expect delay, lots of delay."
缺點： "flight delay, flight delay"
缺點： "I will never fly Air China again."
優點： "restroom lines were less due to limited choice of drinks which turned out positive specially when flight was full."
缺點： "Had to call agency for confirming seats as web was never successful despite many try's. Agency in Washington was v good and helped. on long haul flights the choice of entertainment is poor. food could have been better"
優點： "There is nothing I liked about Air China. It is a joke of an airline."
缺點： "Things I didn't like: 1. Cannot use smartphones during the entirety of the flight: customers should be warned that smartphones are not allowed to be used during the entire flight. I would not of chosen this horrible airlines if I'd known. I would of gladly spent hundreds more on another airline to avoid this inconvenience. I saved games and movies I wanted to play onto my phone for my 20hr flight and learned from the flight attendant that phones usage was not permitted. What a waste. Plus their movie selections were very limited and a complete joke compared to American, Delta, Virgin, or JetBlue. 2. Food: HORRIBLE TASTING FOOD. Air China should be ashamed of themselves to represent "Chinese food" in this way. I found 3 out of 4 of my meals completely inedible and absolutely disgusting. 3. Most cramped seats I've ever flew in: These seats are just tests to see how much you can put up with flying."
缺點： "Jain vegetarian food"
缺點： "The plane was dirty. Entertainment system at my seat was broken. Food is nearly inedible. They are still flying outdated 747s that are literally falling apart and show their age. The plane is overdue for new paint and a refurbishment or just retirement. This is the typical experience with Air China. Fly Korean Air, ANA, JAL, or China Airlines for a better experience."
優點： "Goof food and service"
缺點： "The flight was delayed by 95 minutes, which screw up my schedule badly.."
優點： "Transit time"
缺點： "Food, entertainment"
優點： "Meals were decent, Staff was VERY attentive, courteous and polite. Ride was very smooth. Didn't hear much from the pilots, which is ok!"
缺點： "The no-phone, no-internet rule is absurd. I could have really used some internet-for-purchase on a 13 hour flight. Some movies were only in Chinese with no subtitles and the games seemed to require a separate controller with X/Y buttons. Overall blah score entertainment. Announcements were too frequent an intrusive, especially when they're repeating the same thing 2 minutes apart. Also, the weird rules--shades must be up during takeoff, but must be down while we were in the air. Seat must be up during meal time. Learn to chill a little China Air."
優點： "The crew were very professional and helpful. The full plane was kept clean throughout the long flight--amazing!"
缺點： "Room between rows is so slim, how could passengers escape in an emergency? Numbers at the expense of safety."
缺點： "My bags were lost!"
優點： "not too full. included a meal even though it was a night 5 hour flight."
缺點： "Well, the aircraft doesn’t have TV at the back of each seat."
缺點： "Entertainment is mediocre. Aged system and doesn't work properly. More over Air China DOESN'T ALLOW USE OF ANY DEVICE THROUGHOUT THE FLIGHT. That means absolutely no entertainment for 12 Hours."
缺點： "80 minutes delay without explanation."
優點： "When the flight delays, as least the crew need to tell the passengers when the flight will be fight or boarding."
優點： "Delayed flight but they did a excellent job at getting me to a earlier flight and bump up to gold seating"
缺點： "Need customer service training. When talking to customers ....need to look at then and acknowledge their exists. The cs grabs your passport And doesn't even care about you to smile and say hi."
優點： "The food was fine."
缺點： "The flight was two hours delayed, so I almost missed my next one--which was international."
優點： "Was not terrible but would not seek a flight on air china."
缺點： "Old seats and poor entertainment. Was fine. And they didn't get our bags to our connecting flight."
缺點： "More delay from Beijing to Guangzhou."
優點： "polite, quick check-in, nice on-board service"
缺點： "Airline didn't make an effort to hold the connecting flight. Also tried to book passengers two to a room for the 24 hour delay. Delay did not come through on vayama/kayak systems so when I called vayama they couldn't help because they thought the flight had departed on time."
優點： "Over 3 hours late. Chaotic Boarding process."
缺點： "We sat on the tarmac for several hours before we took off - "because it was a busy day"."
缺點： "The flight was delayed causing me to missed my flight. I actually got to the terminal while my flight CA987 was boarding for LAX but they won't let me board. My seat was sold to a standby pas sender. This happened to like 15 of us. Spent the next 7 hrs at Beijing airport trying to get a flight back to LAX. BEIJING is the most inefficient and worst airport ever."
缺點： "Our HK to PEK flight was delayed over 7 hours and we missed our connecting flight. Air China HK could not (would not) list us on the next connecting flight to the US out of Beijing. They wouldn't even tell us if there were seats available. They said our only options were to cancel the flight all together and stay in Hong Kong (how does that make any sense) or fly to Beijing and have the Beijing staff help us. Even it meant we'd get stuck in Beijing. We RAN and made it just in time for the PEK to SFO flight. Our friends connecting to LAX were stuck in Beijing for 2 days because the planes were full. AND Air China would not put them on the SFO flight as requested, even though we had plenty of empty seats. ALSO - One of my suitcases did not arrive to SFO. It has been 3 days and I have not received word as to the status of the bag."
缺點： "There was no organization to boarding the plane. People did not board by seat number."
優點： "The on boarding process was quick and efficient at Songyuan airport. Very clean airport, and pleasant staff. Plane had decent legroom in the economy seating. Food was decent for short flight airplane food."
缺點： "Airline crew never gave any status updates about why the flight was not getting ready for takeoff after everyone was seated and the planes doors closed. Sat there waiting for +30 minutes with no updates. Flight crew never gave immigration cards. Deplaning was a nightmare because we had to deplane in several groups because it was raining and the Hongqiao airport would not let us deplane through a jetway."
缺點： "Terrible service (worse than United...!!) Cattle food."
優點： "Surprised they offered a full meal on a short regional flight! And they had special meal offerings."
缺點： "I will never fly with them again they tried to charge me 114 us dollars for 1 bag. I only paid 43 dollars for my ticket.."
優點： "Not Satisfied"
缺點： "Need improvements"
優點： "Price was great and the crew was friendly"
缺點： "All food and even water cost money. The check in line took extremely long. The seat was not padded enough so I was sitting on a lump the whole trip"
缺點： "Seats that recline and quieter announcements especially the game"
缺點： "Check the general volume off their audio system (recorded voice messages/info/guideline) for the passengers on the plane. It was too loud."
缺點： "Want to have a USB charging port on a seat"
優點： "The airline assigned the latest airplane to my flight. Its USB charging port was good."
缺點： "I do not know why the cabin crew provided a meal on 3 pm than much later around 5 pm. The flight arrived to the destination on 7 pm. I thought I ordered a dinner."
缺點： "Seats do not recline"
缺點： "They should improve tge delayed flight"
優點： "Since I checked In early, they let me in on an earlier flight. Thanks!"
優點： "The crew"
缺點： "I bought a front row seat only to be told that I would be the last to board"
優點： "Crew were ok"
缺點： "The plain was delayed 2 hrs .Problem with information"
優點： "Crew were very friendly"
缺點： "leaving on time."
優點： "The plane"
缺點： "Be ontime"
優點： "Smooth flight, friendly service."
缺點： "We sat on the tarmac as take-off was delayed by 45 minutes."
缺點： "There should be a non-applicable button, since there’s none....I should just pick one star."
優點： "Friendly and ready to help crew"
缺點： "No form entertainment whatsoever. Deleted for about 2 hours"
優點： "I liked that everything was fast and easy with no issues"
優點： "Friendly staff"
優點： "cheap flight"
缺點： "delayed flight by almost 1 hour. no discipline officer to impose noisy and disturbing co-passengers"
缺點： "customer service"
缺點： "I had the fattish person next to me who had most of his body in my seat."
優點： "Staff's communication and it was on time"
缺點： "Too cold in the aircrat"
優點： "When we got to Manila, it was raining so bad. We had to get off the plane onto a bus. They handed us an umbrella to keep dry from the deluge. It was much needed, under the circumstances."
優點： "No thing about this flight"
缺點： "Not good good on board they don't have variety of food no credit card accepted"
缺點： "My flight reservation couldn’t be found when I tried to check in online so I have to buy another ticket the day of for $400. When I got to the check in counter it turns out I already had a ticket. Kayak and Cebu were very unhelpful."
優點： "The timing of the Cebu Pacific flight from Bali to Manila was fantastic. Short immigrations lines in Bali and upon arrival in Manila. Seats were better than expected, although we paid extra for the 2nd row. Crew was professional."
缺點： "We pre-ordered food and it was soggy and over cooked. Not worth it. Flight left late. Flight attendants were not helpful,"
優點： "Everyone is profession and the food is great. The value is spot on!"
優點： "Flgiht staff always nice"
缺點： "The cebu gate staff were awful, uninterested, never made announcemnts and as usual it was a cattle call to board. Rows were not followed. The sandwich i had paid for was all dry bread..it was awful."
缺點： "More than 1 hr. delayed flyt"
缺點： "What flight???? We cancelled it. My fiance booked me a ticket online using his card, Cebu Facific confirmed it but subjected of payment. for what if u already closed that payment ?? we understand that "FRAUD" thing but the thing is u SHOULDN'T CONFIRMED it and get back to us first. Now were having hard time getting money back for the booking that was cancelled."
缺點： "Line for check-in was terrible. Wait was more than 45 minutes just to check in."
缺點： "Delayed flight."
優點： "Good flight"
缺點： "Landing not so smooth"
缺點： "Despite baggage being checked through from HK to Davao, Cebu offloaded luggage in Manila and failed to forward."
缺點： "Delayed flight"
優點： "New ish planes"
缺點： "Reduced leg room"
優點： "On time. Organized boarding. Roomy seats"
優點： "Flights On Time... Crew's awesome"
缺點： "Foid is terrible"
缺點： "I BOUGHT ANOTHER TICKET WITH PHILIPPINE AIRLINES, WHICH LEFT LATER, TODAY AND I HAD NO PROBLEM. NO EXCUSES. SO I PAID TWICE FOR A TICKET TO MANILA FROM BANGKOK. THE BIG PROBLEM IS EVEN WHEN I GOT TO THE AIRPORT WAY AHEAD OF TIME, THE CEBU PACIFIC PEOPLE, JUST DO NOT CARE, THEY DO NOT GIVE A DAM. THIS HAS COST ME A LOT OF MONEY. AND TIME AND STRESS, THERE IS NO REASON TO NOT LET ME ON THE PLANE. I GAVE THEM THE INFORMATION, THEY NEEDED. THE SAME INFORMATION AS I GAVE PHILIPPINE AIRLINES, THAT I DID FLY WITH. I AM SO DISAPPOINTED IN THE HORRIBLE TREATMENT I RECEIVED TODAY."
缺點： "Check-in, baggage allowance - virtually none, snacks drinks none, will never use again"
缺點： "The flight was 45 minutes late"
優點： "We boarded the plane just on time. I wasn't expected ot would be that food."
缺點： "We landed pretty late. ETA was 11:25pm. We landed almosg 12midnight."
優點： "Clean aircraft and friendly staff. I wasn't expecting entertainment and didn't order a meal hence the 1 star. No complaints about the flight and I've flown several times with them and always been satisfied."
缺點： "about 20 people on my flight lost their luggage ... including me"
優點： "Crew is great"
缺點： "Ticket agents are awful. Very horrible on baggage"
缺點： "It’s 4hrs flight and they didn’t even offer not a free water you have to pay for food ? This is international flight for crying out loud. It’s not worth for what you pay for worst airline ever."
優點： "The price was good"
缺點： "I had issues when I was checking in as the ground staff said my name in my reservation did not match the name in their system. This is a problem which they need to resolve internally as I wrote my name correct"
優點： "The crew were attentive but appeared to be new"
缺點： "The seats were uncomfortable and the food was poor quality and selection"
優點： "The crews were amazing, quick services."
缺點： "The transfer waiting time is too long, 7-9 hours. The plane took off and landing were a little rough."
優點： "Good service overall. Great meal."
缺點： "Serve water more frequently in between the 2 meals"
優點： "Appreciated the snack"
缺點： "Temperature was way too warm on the plane. Entertainment options minimal."
優點： "The crew was nice and friendly. The flight was on schedule. Overall, it was a good experience. I definitely recommend checking in online before hand."
缺點： "There weren’t individual entertainment screens, but it was a short flight so it wasn’t a big deal."
優點： "They wouldn't allow me on my flight from Shanghai to Los Angeles one an a half hours before my flight because they said that the gate had closed an hour and a half before the flight was set to depart. And the flight was delayed for an hour total Garbage. They sent me to a hotel in Shanghai and said I was booked the following morning. When I arrived the next day they didn’t have any information about my situation and wanted to charge me for a new business class seat."
缺點： "Customer service"
缺點： "Plane is too small and bathrooms small chaotic bording"
優點： "Stewardesses hard working and nicer looking"
缺點： "leg room was very poor."
優點： "Nice new airframe, for what that's worth. Attentive staff."
缺點： "Food is horrible. It just is. Nothing enjoyable about it. Inedible. Legroom on absolute lowest end of what's tolerable for this duration."
缺點： "Our passport numbers were not attached to the reservation and caused significant problems and we almost missed the flight."
優點： "Check-in and boarding were hassle-free and efficient. The staff was friendly and accommodating. Food was passable, and attendants were quick to refill water and other drinks."
優點： "We had heard terrible reviews but overall they were great! We didn't run into any delays. One leg they moved us to another flight (2 hours later) but they paid us $150 each... which was awesome."
缺點： "Food was terrible but we had heard that and carried our meals on, plus snacks."
優點： "The flight attendants were very concerned to make sure I and others were comfortable throughout the flight"
優點： "Quick flight. No frills."
優點： "Barely anything"
缺點： "Almost everything not comfortable seats"
缺點： "Kayak website cheated me ! I did search for 10jan , but in the bottom of results they brought me flights for 13 jan also . I've booked one , and finally that ticket i lost .. Thank you kayak - no more business with you !"
缺點： "The flight was at 2am. At midnight everyone was trying to check in, but they just didn't have enough kiosks and the line stretched out of the waiting area and down the entire building. We all stood in line over an hour and then they delayed the flight cause obviously all those people needed to get through security as well! Also the non smoking plane smelled like smoke?"
優點： "The price"
缺點： "Had tone bussed to the plane and temperature was very cold"
優點： "Small seats uncomfortable Too hard, No entertainment"
缺點： "Seats very uncomfortable"
優點： "I was able to upgrade to sky priority and tot business class. Saved me a lot of time and to not have to stand in line. Great service over all."
缺點： "The airport did not have a kiosk which was not convenient and created log lines for check in."
優點： "I like the space and roominess"
缺點： "The food had no choices and theorems weren’t clearly labeled I have no idea what meat was in the bread"
優點： "Need aircraft like this one On Honolulu flight"
缺點： "All okay"
優點： "Service was good, food was ok and seats were decent."
缺點： "Unlike many other airlines you cannot even be on your phone during the flight. Even if it's in airplane mode so this means no music, laptops, etc. I'm not sure if this is a Chinese law but for long international flights it's a little upsetting."
優點： "NOt much"
缺點： "Class was very poor, I bought a First Class ticket and seats were barely Delux Economy. Food was weak at best,"
優點： "I liked that the airline and flight were run efficiently"
缺點： "The staff seemed to not be as friendly to passengers who did not speak a Chinese language and showed visible annoyance when unable to communicate with these passengers."
優點： "everything was pleasant, from flight attendants to comfort thank you"
缺點： "They Cancel de flight without any advice,....made us go to the airport at 05:00 in the morning to find out that you giy have canceld or over-sold the flight,...therefore I had to buy another flight to Shanghai in order to catch the airplane to Los Angeles..."
缺點： "Flight was delayed because of air traffic in SH and no info given on how long. Eventually took off 2:10 late and led to missed connection to Japan. Instead of a first night in Osaka, I'm spending it at a hotel near the Pudong airport. China really needs to get its act together on airline timeliness."
優點： "Smooth ride"
缺點： "Didn't give immageation ticket"
缺點： "Kiwi.com accidentally booked me on a flight for the wrong date. I was not able to board my flight to Bangkok and I am currently stuck in Beijing. My Chinese visa expires today and I face serious penalties if I overstay. This has been an absolute disaster."
優點： "I had a connecting flight from Hk to Tel Aviv. Ground crew beef ore take off and air crew in air assured me that I would make the el al flight scheduled to take off at 9 pm. We landed at hk at 8.20 pm. Although I was front of the passengers to get off, it took 10 mins for the door to open, I had to wait on the regulnar bus to get to terminal and when we did get there, at 8.40 pm the ground hostess told me that I had missed my plane and they had other arrangements for me."
缺點： "By the delay I had to stay in honk kong for two days. El al does not fly on Friday. Shanghai air put me ina hotel and agreed to pay for one night only. The 2nd night cost US $310 which I had to pay!"
優點： "The staff were impeccable and helpful. The plane was very clean and the flight crew kept it very clean."
缺點： "Boarding all zones at once was chaotic."
優點： "China Eastern came in several hundred dollars less than the competition for our roundtrip international flights from NYC to Bangkok via Shanghai. Because of this, we were naturally a bit worried. China Eastern did not disappoint. Their check in process and boarding process is a bit lengthy; however, we boarded seamlessly and were able to be as comfortable as possible during our 15 hour flights. 3 meals were served in this time period, and a pillow and blanket and earphones were provided. There was never a long line for the toilets, and there was an ample selection of movies on the entertainment front. Overall, would use China Eastern again for our international travels to Asia."
缺點： "Other patrons were pushy/pissy, but you cannot please everyone. Look at other reviews, for example :)"
優點： "On time departure and arrival"
缺點： "Small seats, no leg room, mediocre/poor food"
優點： "Trying to get to Zhengzhou China China Eastern has better seats and entertainment. While Beijing had a better lounges, Shanghai weather is better and less likely for delays."
缺點： "Shanghai PuDong First class lounges are lacking compared to other airports. Feels like a small 3rd tier city"
缺點： "Flight was delayed an hour (usually it's longer), but that seems to be the case with most domestic flights from Shanghai. Not the airlines fault."
缺點： "There was no paper in the bathroom (toilet paper, tissues, or paper towels) for most of the 5 hour flight. I notified the flight attendants on two separate occasions about it but nothing was done. There was turbulence on the flight and because things were delayed because of it, the flight attendants didn't seem to know how to modify their usual pacing to accommodate it."
優點： "THANKS FOR GIVING US THE BEST POSSIBLE PRICES AMD EXCELLENT CUSTOMER SERVICE WE WILL KEEP USING KAYAK FOR EVER ☺☺"
缺點： "Dropped us on the runway and had to take the bus to get to the terminal. This was an issue as I only had 1.5 hr to connect to my international flight. Probably nothing they could have done, but still irksome."
優點： "Very clean, prompt food service, kind and quick staff. Very happy with my flight!! Looking forward to booking China Eastern again :)"
缺點： "Quality of the movie, difficult to hear the voices with the given earphones."
優點： "Flight was diverted to a different city due to weather in Shanghai. They kept us on the plane for hours with no food, water, or toilet paper. After we got out took another 2 hours to get the luggage. Nobody provided much of the information. Never again on this airline"
優點： "Though there were weather delays on my intended day of travel and my re-booked day of travel, the airline did a good job of communication on the ground and the flight ran smoothly."
缺點： "There was no advance information on my ticket about the my domestic flight Terminals (neither for Nanchang nor for Shanghai). Fortunately the taxi driver in Nanchang knew which terminal to take me to! In Shanghai, getting from T2 to T1 at the Hongqiao airport is NOT easy. The airport shuttle runs only on the hour; you can take the subway, but the directions at the subway level do NOT make it easy to figure out which line to take or how to purchase a ticket using English. Fortunately, a kind woman helped me."
優點： "The crew are patient."
缺點： "some little things."
優點： "Muy buen vuelo lastima que salió con una hora de atraso"
優點： "I had an overall enjoyable trip with China Eastern. They served two meals on the LAX-PVG and PVG-LAX legs. They even served a hot meal on a 2-hour flight from Kunming to Bangkok. That was unexpected. Overall, clean and new aircraft, friendly crew. I'd fly again with them."
缺點： "No Individual Flight Entertainment on Kunming - Bangkok or Bangkok - Shanghai flights. Even though the crew members and ground staff spoke some English, there was still some language barrier. I had to ask for information at Kunming prior to boarding for Bangkok, and the ground staff kept sending me to several different places when I all needed was to get a boarding pass that couldn't be issued in Los Angeles for the entire itinerary. Flight map was not available on the Shanghai - Los Angeles leg of the flight. " Cold beverages " were served at room temperature and coffee was just warm on ALL flights."
優點： "I was treated very well. The flight attendants were very helpful"
缺點： "There were nothing negative for I to share."
優點： "The aircraft, a 737, appeared to be very new. If it was not then it was super clean"
缺點： "Economy seats were not comfortable;"
每天清潔，並在 台北市飛往 廣州的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 台北市飛往 廣州的機上會提供口罩
從 台北市飛往 廣州的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 台北市飛往 廣州的彈性機票