優點： "We landed Friendly crew"
缺點： "Tray table broken Entire flight too cramped. Grateful I didn’t have the last seat in the back across from the lav. can you squ3eze any more seats into that aircraft?!"
缺點： "Employees I understand that sometimes they see a lot of people and it can get overwhelming with the job but giving good attitude it’s a most."
優點： "The crew was great"
缺點： "No complaints so far"
優點： "In first class, what’s not to love"
優點： "Great stews"
缺點： "Food, 1st class had granola bars. Live tv was advertised, but not available"
優點： "Crew was great!"
缺點： "My bag got lost"
優點： "Plane was new"
缺點： "Extremely cramped, surly flight attendants, and terrible food."
優點： "Very friendly professional crew. Very comfortable business seats."
缺點： "Nothing on this flight"
優點： "Some crew were friendly."
缺點： "Your seats and leg room are terrible...but you already know that. I am not at all overweight but I am tall and I dread 9 hours in your planes. Fortunately I was able to move to an exit row (without paying over $100 that your company wanted to charge me)."
優點： "The crew were great and the flight was quick."
缺點： "The blankets are really thin and so we were cold. They do not offer eye masks anymore. So sad"
優點： "Movies, food, drinks"
缺點： "2 hour delay, middle seat"
缺點： "Delays. Unexplained."
優點： "Everything was very smooth and pleasant overall."
優點： "The plane"
缺點： "The food"
優點： "Legroom, flight crew"
缺點： "Management of flight delays, especially the lack of announcements - confusion was rife"
優點： "Purser Rockland Albrecht and his crew went out of their way to make our over night flight BA as comfortable as possible. Found us better seats and checked in to see that all was well on a busy flight. Service has certainly improved!"
缺點： "Flight was fine. Wanted to change ticket to allow more connection time between DCA and JFK and the first two sales representative sucked. I considered never flying American again. On board crew was great."
優點： "Excellent Travel"
優點： "All...mainly Luis, one of the on board flight attendants, in charge of pampering us with excelent attention, in the most minor details of food preparation , always pain attention to our needs and Confort."
缺點： "Nothing to complain about On this trip, wich departed Kate due to bad weather in Miami, due to heavy rain adn storm, and in spite of that, the flight arrived just a few minutes behind schedule."
缺點： "We still haven’t left Dayton."
優點： "Arrived and left on time, something that really counts!"
缺點： "I checked in in Miami airport 12 hs before leaving. I was told by the fake friendly attendsnt that our seats , my husband’s snd mine, were separated. When asked to see if wevcould bd placed together she sarcastically commented that we had bought our flight through expedia and if we had dome it directky with AA we might have been together. Shame on her comment! AA offers their flights to many companies snd I now wonder if her comment is true, which makes me consider next time I choose an airline. In Buenos Aires when We checked in something similar happened and we could not book our seats the day before bcause they were all taken . The answer was if we wanted a better seat we’d have to pay because only back seats are available in economy and AA waits forbthose whi pay first and only then they”ll give us a seat. I”ve travelled several times with AA and feel the service is not worth the money I pay for it. The food on our flight back to BA was not good st all. However , I have to point out that all my flights BA to N Y, N Y to Mia and Mia BA left on time. On the whole it was good but I believe AA cares onñy about money and I feel disappointed"
優點： "Same size and capacity flight, my instrument was not an issue."
缺點： "For the love of god American Airlines you can’t have one person threaten to arrest you for trying to carry a guitar onboard and then someone else on a flight two hours later personally assist you in packing the same guitar into an overhead."
缺點： "Getting baggage took an hour"
優點： "Beautiful design n great storage"
缺點： "Hard to get out of seat unless in fully upright biz class position"
優點： "Seats were comfortable."
缺點： "Flight attends were slightly curt."
優點： "Its Alaska. Nothing more to say. My preferred airline and never had a bad flight."
缺點： "The usual. More legroom would be good. That's about it."
缺點： "Flight departed approximately 5 hours late, excuses given by employees didn't make sense."
優點： "The airplane was new. It had power plug and entertainment at each seat. It has a fabulous selections of entertainment for all ages. Comfortable seats as well."
缺點： "The crew only came offered drinks 1 time for a 5 hours flight. They did come by to offer room temperature water mid way through the flight. Food choices were minimal."
優點： "Other passengers were friendly?"
缺點： "I was traveling alone with my tired, cranky 13 month old. I get that it's no fun for anyone, including me, to have a tired toddler on the flight! But from the moment we boarded the flight attendant was unfriendly and unhelpful. I asked for help putting a heavy bag in the overhead compartment. She half-heartedly tried and then told me it "didn't fit". By simply turning it on its side, I was able to easily make it fit, but it was uncomfortable for me to have to do so while also holding my baby! The flight attendant then commented that I couldn't have the child in a carrier during the flight (something I am well aware of!). She also neglected to offer us a snack later on. Overall, she was rude and inconsiderate and made a difficult trip more unpleasant."
優點： "Smooth ride and friendly helpful airline atendents."
優點： "Service, flight experience, entertainment"
缺點： "Checkin Personal It was delayed 4 hours"
優點： "The food and entertainment were adequate, and the pilot did a good job of communicating the status of our delay."
缺點： "Takeoff was 2 hours delayed because we were waiting for the first officer. Surely this could have been anticipated and resolved earlier. The crew was inappropriately familiar with the passengers. We are not friends, and I prefer a bit of professional distance. The seats are designed for VERY tall people; my feet were swinging, as were those of everyone in my row. It was quite uncomfortable."
優點： "It got me there."
缺點： "Flight was delayed 3 hours and switched gates 3 times. I'm pretty sure they swapped planes as there wasn't any in flight entertainment. Flight overall was fine but unhappy with service and updates at airport."
優點： "Excellent entertainment options"
缺點： "Wi-fi not available for most of the flight. Very uncomfortable middle seats for long flights such as this one."
優點： "Was really good flight"
缺點： "i didnt like the food tasted like it was in a fridge forever"
優點： "Personel attitude and excelent service"
缺點： "The 2 hours delay to deppart and the small room in seats."
優點： "Seats Wifi Tv Seats again"
缺點： "Crew is so so"
優點： "Have a great trip without any problems."
優點： "all the experience"
優點： "American doesn't complain about bags and weight. It makes my trip less stressful."
缺點： "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
優點： "The cordial treatment by the crew members"
缺點： "Not enough air conditioning, it was too warm on both flights. The foid could be better"
優點： "Everything was ok."
缺點： "I STRONGLY dislike how the airline acts as if they are the immigration and they demanded that I buy a very expensive plane ticket to show that I would be leaving Argentina within 3 months. There are so many expats in Buenos Aires and they all buy tickets in Argentina to go to Uruguay within 3 months. Upon showing the immigration of Argentina my USA passport at the entry, they have NEVER asked me for any kind of proof that I would be leaving within 3 months. At first I started to purchase a ticket to Uruguay by boat and the attendant even asked me the website of the boat because she told me that these problems come up all the time for expats going to Argentina for longer than 3 months. You are ONLY AN AIRLINE. YOU ARE NOT THE IMMIGRATION OF ARGENTINA. Having this said, I never plan to fly Avianca again."
優點： "I was really excited about the timely correct schedule of the flights with British Airways."
缺點： "The long distances for running from one gate to the other. I know this is for elderly people like me, and the children as well, typically a little bit hard, but a small appropriate [air]shuttle same how is a thing, on which the advanced technology has to think. (?)"
缺點： "Not on time, no entertainment system, little space"
優點： "There were only snacks, no setback entertainment"
缺點： "Add a meal and seatback entertainment"
缺點： "Delayed flight"
缺點： "Flight attendant crushed my backpack"
缺點： "Long haul airlines across Atlantic charging people for drinks and food on flights !! Best call yourself as cheap budget airlines and stop the pretence . Would be useful if this information was shared at booking plus “drip cost feeding” policy is appalling! Frequent traveller and have never seen such an appalling behaviour on long haul airlines"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
缺點： "I'd really like to see specific baggage allowance written on the ticket or confirmation letter. That was very frustrating that it wasn't specifically listed. Especially with multi-city trip, having to go look up each leg and try to remember allowances, would have been better if it was just listed al"
優點： "Flight departed on time. Good seat pitch in economy. Food and beverages included and tasted good surprisingly. Crew were helpful and efficient. Plenty of entertainment options for film, TV and music."
缺點： "Do not like the process of boarding by group number. Another way of squeezing money out of the consumer. Also causes chaos when trying to board. Seats too narrow in economy especially if your broad shouldered."
缺點： "Everything. My booking confirmation was with United Airlines only to get to the airport to find that they had subcontracted the flight to a budget airline. Eurowings. The food very substandard. If you were on a basic ticket, you were only entitled to water and no food. So people are travelling on long haul flights without being offered anything as standard. Passengers on these tickets were not aware that they would not be served.any food which is probably unethical. They offer to sell you food if on a basic ticket"
缺點： "Flight was seriously delayed, I have missed my connecting flight and now need to massively modify my trip. Opposite of an ideal experience."
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "More space on the flight"
缺點： "bad food, in crazy hours. 15 hours at the airport, the worst flight of my life"
缺點： "United Airlines in our experience runs late putting a lot of pressure on any ongoing connections . Not clean . Staff not friendly . Only sometimes helpful."
優點： "Read above"
優點： "We were early. We sat together"
缺點： "Too strict on check in baggage weight"
缺點： "So it was annoying that the seat that was assigned to me..airline assigned that seat to someone else because that person asked for it. And nobody bothered to ask me( no email or call or anything) even though there were lot of empty seats. But the passenger was polite he moved to his original seat."
優點： "Generally flight was ok."
缺點： "Food was not too much. Probably men was hungry, for me it did not taste good."
優點： "great crew, easy flight"
優點： "People caring for people. We flew for a familiar emergency and the personnel on board understood the situation and was very kind."
缺點： "Going and coming back was delayed"
優點： "For all the turbulence that we heard about, the flight was extremely smooth which I attribute to the pilot's skills"
缺點： "We kept on being told that there was going to be turbulence and that it would be too rocky to serve food/drinks - but there was limited turbulence and the flight was very smooth. There was also a delay in leaving as there was an extra bag in hold but they 'couldn't find it'."
優點： "Service and punctuality"
缺點： "On board entertainment"
缺點： "Food could of had a better selection but wasn’t the worst I’ve had"
優點： "the flight from JKT to Tokyo to Newark was good, entertainment was good, food was good, crew was good."
缺點： "THE flight from Newark to Montreal was HORRIBLE! the flight was delayed and when we boarded, we were stranded on the taxiways for 2,5 hours. After 20 hours of flying, and you know your last flight was just another hour, I ended up arriving Montreal at 12.30 AM when it should've been 9 PM"
優點： "Easy boarding"
優點： "Arrived early 787-9"
優點： "All flights were on time or early and luggage made it to final destination with me."
缺點： "Wish they had another snack option besides just pretzels."
優點： "Not much"
缺點： "Dirty seat, broken screen & headphone socket."
優點： "Salmon and rice."
缺點： "Tvs not working and staff pretending as if they would fix it but actually the problem been going for a while with that airplane. The pizza should not only be a vegetarian one ."
缺點： "Couldn't connect to the onboard entertainment system through my laptop."
優點： "United seems to have simplified how it separates the boarding groups, so getting on the plane was well organized. The 787 aircraft was spacious and comfortable, which seems to put both passengers and crew in a good mood. Lots of entertainment options were available, so the three hour flight flew by. And we arrived early! A great experience on United."
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
缺點： "Service, and long wait to take off."
優點： "Large plane. Cheerful Staff. Food was good as airline food goes. Power and video at every seat. And there was enough room for carry on bags."
缺點： "Seat didn’t really recline. Couldn’t sleep"
優點： "On time"
缺點： "No snavks"
優點： "Good trip and on time"
優點： "The leg room and comfort in economy, for a 767, were surprisingly good but the quality of screen and entertainment was lacking. The screen on my iPhone is bigger than the screen on the seatback which if compared to other airlines is not up to the mark. The lack of facilities to charge things like ipads or iPhone was disappointing."
缺點： "The seat comfort was good as was the legroom in economy. The crew were friendly and helpful and I found the overall experience good. If Unitied could build on that and just offer power (even usb) and larger screens they would be onto a winner."
優點： "Landed early"
缺點： "No wifi or substantial snacks/dinner. Paid for bag"
優點： "Despite sitting in the middle seat and being well over 6 feet, there was room."
缺點： "Fellow passengers; too many howling kids with clueless parents"
缺點： "Meals served was not so good"
缺點： "Movie selection, seats, and the 5 old movies they had on repeat."
優點： "Entertainment and leg room brilliant!"
缺點： "Good was disgusting"
優點： "No entertainment was available. Not working for whole plane"
優點： "The journey was smooth"
缺點： "The food was really mediocre,no good."