優點： "the plan"
缺點： "seevce was bed 10! hour alihhvwiyhb2 snacks"
優點： "Outstanding and conscientious crew."
缺點： "Seats continue to get more narrow and rows are moved closer and closer. However, the Turkish Air seats are among the most comfortable, relatively speaking."
優點： "My sleep"
優點： "On time, friendly check in staff"
缺點： "Food was very poor in Turkish Airlines standards"
缺點： "The flight from Cairo to Istanbul was delayed one hour and I missed my flight from Istanbul to Houston and i had to get a visa for $30 in cash and spend the night in Istanbul thus I will be arriving a day late in Houston. I was offered no assistance to avoid missing my flight. I had to run only to find my other plane left without me..."
缺點： "Food and service"
優點： "the crew was good. The seat were not comfortable"
缺點： "food could have been tastier"
優點： "Smooth from beginning to end Well done !"
優點： "It was clean nd better food that United."
缺點： "Stupid policy about carry on luggage (8KG or less) made my life horrible. Stupid rule—no Turkish for me, my laptop and my “heavy” camera."
優點： "Excellent food"
缺點： "Boarding was a bit chaotic"
缺點： "The food"
優點： "Like flying first class"
優點： "On time departure and landing"
缺點： "My mother was not provided with wheelchair at the Istanbul airport"
優點： "The food, seevice, amenities and cleanliness were the best I have seen in economy class."
優點： "Friendly and accommodating crew, surprisingly great food, and nice drink options."
缺點： "AC is on initially, then it gets really hot and uncomfortable after the first meal service. i asked a CA if she could help, but the temperature didn't change. This was the pattern for all 4 flights I took recently. Everything else was great though!"
優點： "Crew accepted to move our seats for emergency leave zone where there is more space for legs"
缺點： "Turkish airline has decreased space between seats for a non acceptable distance... you guys need to rethink it!"
優點： "The crew was fantastic! Very friendly and helpful, and a couple was very helpful in getting me a better seat because I'm 6'4", and for some reason, the ticket people feel it's ok to put me in the middle between people when the extra room seats seem to be given to short people. 3 Flight Attendants worked hard to find me an open aisle seat."
缺點： "Turkish Air's seats are too small, with horrible leg room, and they always have their planes too hot. They have to do something about it because if you're over 6' tall, it will be a horribly uncomfortable flight, especially when that flight is 13 hours."
優點： "again crue was best"
缺點： "boarding gate was Mile away , you need Taxi to get there, whats wrong"
缺點： "Tightly set seating was very uncomfortable."
優點： "Food and staff were good."
缺點： "The seats were tight when the person in front leaned all the way back. His or her head was practically in my lap forcing me to lean back, to the annoyance of the person behind me. All was fine after the meal when everyone leaned back."
缺點： "Flight delayed an hour and a half! And killed my connection, so an uncompensated extra seven hours in Istanbul airport."
優點： "Flight was on time even if Bad weather conditions"
缺點： "I forgot to choose special meal request but they have good vegeterian food options"
優點： "Everything was perfect. I enjoyed my flight specially delicious food. I will definitely fly again by Turkish Airlines. I also recommend to other travelers."
缺點： "The flight arrived a little late. It was not on time."
優點： "The staff!"
缺點： "The turbulence lol"
缺點： "We missed the flight for teasons totally outside our control. We were stuck at Borg El Arab Airport gate for over an hour and therefore missed our flight. Turkish reps weren't helpful at all and wouldn't try to find a solution for us!! We had to book new tickets with Egyptair. I don't believe we'll be flying Turkish again."
優點： "la comida y el serivico del personal arriba del avion"
缺點： "No me gusto la espera en algunos boarding de los aeropuertos"
缺點： "Nothing I can think of"
優點： "More leg room at my seat and crew was great"
缺點： "Seats could be a little more comfortable, not enough legroom."
優點： "We were fed and offered drinks, given blankets, pillows and complimentary travel kits, issues with flight changes and other questions were answered quickly, ticketing was a breeze, the flight crew was extremely courteous, and flying back with my electronics was covered with professional care of my equipment and certainty that I wouldn't miss my flight."
優點： "The flight itself was smooth . Aircraft looks better than usual ones on this route . Istanbul -lagos though with very little leg room ."
缺點： "The food is a total zero. Food is presented to human being like begged on the street . Pasta with just tomatoes sauce ? No meat , chicken or fish absolutely empty . The chicken meal had like 2 spoons of riice thrown in . Food was very unappealing . For a flight of about 7hrs it could have been better. My flight from U S to Istanbul was perfect . Meals , service ,bathrooms all good . Please they need to improve on the African route or stay off the route ."
優點： "The security measures"
優點： "Good flight service. Nice STAR lounge in Milan"
缺點： "On line check-in does not remember frequent flier info."
優點： "Everything worked well. Service, food, entertainment, et all."
缺點： "nothing was amiss."
缺點： "Lack of space for over 1.95m person, uncomfortable seats (seat can not be adjusted because the button was broken for the flight over 10hours!), old fashioned seats, no usb to charge any device."
優點： "Everyting is good and smooth with no problems at all"
缺點： "Nothing was bad"
優點： "Unfortunately for Turkish A. the plane was less than 1/3 full...tourism to and from Turkey seems to be way down for a number of reasons. That made it spacious coupled with a relaxed pace of passengers and crew. The lunch served was quite tasty and satisfying. No hassles about carryons weight or size. Electronics aboard seemed to work fine for those interested."
優點： "Crew was friendly and a pretty decent meal was served."
缺點： "The other passengers. :) Turkish was great, but the plane was only equipped with 90's in-seat entertainment."
優點： "Entertainment center was great, also food was very good."
缺點： "In a 12 hour flight, it would be good to have a small snack between the 2 meals. The crew should improve their English level, specially when flying on a flight to the US."
優點： "Nothing, just the price"
缺點： "I had 2 flights and both were late, the plane seats is really not comfy and the plane has no entertainment"
優點： "Food is always great on Turkish airlines. Entertainment was also great."
缺點： "My flight experience was ruined because TK02 flight was significantly delayed to Istanbul and therefore 25 oassengers did not make it to their flights. The way crew handled this was terrible, they did not care at all! We ended up all waiting for 9 hour at Ataturk Airport."
優點： "Very nice crew!"
缺點： "Very hot in the plane"
優點： "I flew Paris -Hong Kong(round trip) with transfer in Istanbul and overall everything was ok. The in-flight service was great, food was very good and their fleet seems quite new and clean."
缺點： "Thw only aspect I didn't like was the fact that our flight from Istanbul to Hong Kong was delayed and that is not a big problem,flights gets delayed all the time. But the attitude we got from the ground staff in the airport was a big problem. We got to the customer service counter to get further information about the flight and nobody was giving us any information.Not even an apology for the fact that we waited for 3 hours in an airport at 2 AM. Everybody seemed so bored,that they barely spoke 3 words.They offered us a voucher at Burger King, but we couldn't order anything from the menu,but the simplest burger. We just expected a bit more from an airline that has somebody dressed as a chef on-board while serving the in-flight meals."
優點： "The attention to the crew. They were attentive to all orders"
缺點： "The food has too much bread and pasta. The seats recinan well but there is little room"
優點： "The boarding was quickly. The crew very kindly"
缺點： "The seat are small. The food has a lot of salt and bread."
優點： "The extra security measure at IST gave us peace of mind given the travel warning the US had used involving Turkey. Second, the quality and quantity of food was fantastic and more than we've ever experienced in any airline."
缺點： "There was a large group of young people who were disruptive the entire flight from Istanbul to Chicago. It did not appear that their adult chaperones were doing anything to control them, nor did we see the flight crew intervene."
優點： "Flight on time and smooth. Crew was nice."
缺點： "Have food allergies and could not eat much of lunch."
優點： "very comfortable seats, flights on time, and good service/food.. enough empty space to sleep laying down if needed."
缺點： "Free wifi"
缺點： "Nothing. Flight was amazing"
優點： "The plane ✈️ itself the attendants . The entertainment on board. Really great"
缺點： "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
優點： "Impressive service... amazing crew, very friendly and professional"
優點： "The crews were pretty great!"
缺點： "The regulating of the temperature."
優點： "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
優點： "Slow service."
缺點： "Better communication!"
優點： "Reasonable space in economy class seats"
缺點： "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
優點： "General flight journey"
優點： "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
優點： "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
優點： "My seat"
缺點： "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
優點： "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
缺點： "Not having to walk outside in Edinbur4gh to board the flight."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Amazing crew"
缺點： "Larger meals."
優點： "Quick flight"
優點： "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
缺點： "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
優點： "The crew were amazing and the flight was very smooth."
缺點： "Keep up the good work"
優點： "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
缺點： "There were several flight delays and gates were changes a few times."
優點： "Flight duration"
缺點： "Very stingy with the drinks Cramped seats"
優點： "MCR airport Mert & Greet parking was smooth and efficient."
缺點： "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
優點： "Efficient boarding system, clearly signposted. Professional staff"
缺點： "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
缺點： "Still waiting to board after missing this connection had to be booked on another airline"
優點： "Efficient crew"
缺點： "Long, slow line at check in. Not many new movies or tv shows"
優點： "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
優點： "Fast boarding"
缺點： "The entertainment system wasn’t working for the whole 10 hour flight."
優點： "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
缺點： "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
優點： "Nothing really"
缺點： "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
優點： "Delayed flight but staff apologized as for safety reasons."
缺點： "Very late arrival"
優點： "Friendly staff"
缺點： "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
優點： "Lovely staff, good food, great movies."
缺點： "Bag was lost"
優點： "Nice seats, comfortable."
缺點： "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
優點： "Everything. A truly faultless experience!"
優點： "The cabin crew were pretty good. That's about all that was good."
缺點： "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
優點： "Thankful for coffee being served without charge. Not all airlines do that."
優點： "good service"
優點： "Usual professional and friendly service from my airline of choice for most destinations."
優點： "Loved the service...everything was excellent"
缺點： "The bus class seat was a bit narrow at the feet"
缺點： "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
優點： "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
缺點： "What is there not to like about KLM? I cannot find anything."
優點： "It was very comfortable"
缺點： "The crew was great"
優點： "Service of the staff was great"
缺點： "Turbulence, with all our technology we still cannot avoid this?"
優點： "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"
優點： "Overall, good flight"
優點： "In general, it was ok"
缺點： "Flight was delayed and because of this I missed my connection flight to Amsterdam"
缺點： "Completely none sense to change the time of départure (30 min earlier) with just a simple email 24h before and w/o sending a text on mobile phone."
優點： "Services were appropriate for the time of departure and length of the flight."
缺點： "Nothing really"
"Flight was delayed."
缺點： "Hard landing on arrival in Philadelphia."
缺點： "Employees I understand that sometimes they see a lot of people and it can get overwhelming with the job but giving good attitude it’s a most."
優點： "Food options were good. We got 3 meals."
缺點： "I paid $70 for what I thought was Updating my seat to bulkhead section and it ended up being for me just selecting my seat. Epic fail."
缺點： "Lack of entertainment and snacks for a 3 hr flight"
缺點： "All of group 9 had to check bags on a flight that was already delayed and arriving after 1am."
缺點： "Flight was delayed about 10 minutes. :("
優點： "Plane was new"
缺點： "Extremely cramped, surly flight attendants, and terrible food."
優點： "Very friendly professional crew. Very comfortable business seats."
缺點： "Nothing on this flight"
優點： "Movies, food, drinks"
缺點： "2 hour delay, middle seat"
缺點： "Delays. Unexplained."
優點： "The plane"
缺點： "The food"
優點： "Purser Rockland Albrecht and his crew went out of their way to make our over night flight BA as comfortable as possible. Found us better seats and checked in to see that all was well on a busy flight. Service has certainly improved!"
缺點： "Flight was fine. Wanted to change ticket to allow more connection time between DCA and JFK and the first two sales representative sucked. I considered never flying American again. On board crew was great."
優點： "Excellent Travel"
優點： "All...mainly Luis, one of the on board flight attendants, in charge of pampering us with excelent attention, in the most minor details of food preparation , always pain attention to our needs and Confort."
缺點： "Nothing to complain about On this trip, wich departed Kate due to bad weather in Miami, due to heavy rain adn storm, and in spite of that, the flight arrived just a few minutes behind schedule."
優點： "On time. Friendly and attentive staff."
缺點： "Sat on the plane for an hour waiting for crew - limited air conditioning"
優點： "Arrived and left on time, something that really counts!"
缺點： "I checked in in Miami airport 12 hs before leaving. I was told by the fake friendly attendsnt that our seats , my husband’s snd mine, were separated. When asked to see if wevcould bd placed together she sarcastically commented that we had bought our flight through expedia and if we had dome it directky with AA we might have been together. Shame on her comment! AA offers their flights to many companies snd I now wonder if her comment is true, which makes me consider next time I choose an airline. In Buenos Aires when We checked in something similar happened and we could not book our seats the day before bcause they were all taken . The answer was if we wanted a better seat we’d have to pay because only back seats are available in economy and AA waits forbthose whi pay first and only then they”ll give us a seat. I”ve travelled several times with AA and feel the service is not worth the money I pay for it. The food on our flight back to BA was not good st all. However , I have to point out that all my flights BA to N Y, N Y to Mia and Mia BA left on time. On the whole it was good but I believe AA cares onñy about money and I feel disappointed"
優點： "Great food, menu choice, flatbed, entertainment. Fast track security"
缺點： "Why do AA have to take away the noise cancelling headphones an hour before landing and disturb a sleeping passenger. Collect them when passengers have disembarked. A full fare biz class fare passenger is NOT going to take thee used headphones"
優點： "She was amazing!! Juggled many tasks and got at least 15 of us on via standby. She was a pleasure to work with!!"
優點： "The fight was not over crowded."
優點： "Beautiful design n great storage"
缺點： "Hard to get out of seat unless in fully upright biz class position"
優點： "Great landing, given there were issues with the flaps that slow down the plane. It was a short flight, so there wasn't as diverse entertainment as you would usually get on a longer haul. Typical AA biscotti and beverages."
缺點： "Airport experience at Hamilton. Arrived 2.5 hours early and we could not enter through U.S. CBP because we were too early.... We were told we needed to run our boarding passes by the check in counter agents prior to being able to go through for CB&P."
缺點： "See above"
優點： "We enjoyed the room on the seats and the power outlets were very comfortable. Air Crew was extremely attentive!"
缺點： "Too much space in between meals provided and small portions."
缺點： "Flight departed approximately 5 hours late, excuses given by employees didn't make sense."
優點： "Attentive and friendly crew."
優點： "The food"
缺點： "The smell of the bathroom"
優點： "Stsff was outstanding...love the compllimentary wine....like the old days.when service mattered most."
缺點： "Airline wait lines at terminals"
缺點： "Airline throughout mentioned connecting flight passengers are okay as the flight will land almost at the scheduled arrival time but once onboard bluntly announced that we don't have further information. This is cheating"
優點： "Service, flight experience, entertainment"
缺點： "Checkin Personal It was delayed 4 hours"
缺點： "Provide food would be better"
優點： "The food and entertainment were adequate, and the pilot did a good job of communicating the status of our delay."
缺點： "Takeoff was 2 hours delayed because we were waiting for the first officer. Surely this could have been anticipated and resolved earlier. The crew was inappropriately familiar with the passengers. We are not friends, and I prefer a bit of professional distance. The seats are designed for VERY tall people; my feet were swinging, as were those of everyone in my row. It was quite uncomfortable."
優點： "Excellent entertainment options"
缺點： "Wi-fi not available for most of the flight. Very uncomfortable middle seats for long flights such as this one."
優點： "Was really good flight"
缺點： "i didnt like the food tasted like it was in a fridge forever"
優點： "Personel attitude and excelent service"
缺點： "The 2 hours delay to deppart and the small room in seats."
優點： "Seats Wifi Tv Seats again"
缺點： "Crew is so so"
優點： "all the experience"
優點： "Flight on time"
缺點： "Airplane should be a bit more modern."
優點： "American doesn't complain about bags and weight. It makes my trip less stressful."
優點： "The cordial treatment by the crew members"
缺點： "Not enough air conditioning, it was too warm on both flights. The foid could be better"
優點： "Everything was ok."
缺點： "I STRONGLY dislike how the airline acts as if they are the immigration and they demanded that I buy a very expensive plane ticket to show that I would be leaving Argentina within 3 months. There are so many expats in Buenos Aires and they all buy tickets in Argentina to go to Uruguay within 3 months. Upon showing the immigration of Argentina my USA passport at the entry, they have NEVER asked me for any kind of proof that I would be leaving within 3 months. At first I started to purchase a ticket to Uruguay by boat and the attendant even asked me the website of the boat because she told me that these problems come up all the time for expats going to Argentina for longer than 3 months. You are ONLY AN AIRLINE. YOU ARE NOT THE IMMIGRATION OF ARGENTINA. Having this said, I never plan to fly Avianca again."
缺點： "Not on time, no entertainment system, little space"
優點： "The entire process from check in to boarding to the actual flight was wonderful"
優點： "Entertainment and great beverage options"
優點： "La puntualidad y responsabilidad del bpersonal de abordo."
缺點： "LOs espacios entre asientos son bastante reducidos."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "The seat was awful. Boarding was disorganized. Luggage retrieval was awful. They closed the ramp for a long time and then didn't communicate."
優點： "Yes & yes."
缺點： "Time delays & changing gates"
缺點： "bad food, in crazy hours. 15 hours at the airport, the worst flight of my life"
缺點： "Leg room"
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Easy boarding"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
缺點： "Carmel waffle cookie"
缺點： "Being so late"
優點： "economy plus seats have excellent leg room"
優點： "nice aircraft with easily used storage bins, nice seats, appeared clean"
缺點： "staff not particularly interactive or friendly. somewhat brusque."
缺點： "The food was really mediocre,no good."
優點： "Good food, entertainment options, communication from pilot"
缺點： "none of the flight attendants seemed to be friendly- literally all of them were neutral or slightly rude at best. Not impressed."
缺點： "Short flight, so no food or entertainment."
優點： "The crew was excellent. They behaved with humor, grace, kindness and professionalism."
缺點： "The seats are sooooo cramped and uncomfortable."
缺點： "Flight was already scheduled to get in late--around midnight. Didn't get in until ~2 am."
優點： "Take off and landing very good"
缺點： "No UBS port to charge cel phone or tablet. The chair few reclination. The food few and so spicy"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "I missed my flight home and still in Houston, united sucks!!"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "The crew went above and beyond on this flight. They were continously carrying around juice for us and constantly making sure we were all comfortable. The movies and TV shows were free if you had the united app.overall it was a amazing flight!"
優點： "Excellent crew all around....free TV for once....I did get to sit with my husband even though that was not a guarantee...."
缺點： "Wish more tan pretzels were included for snacks"
優點： "Frequently offered drinks, including a bottle of very much appreciated water. Professional flight crew with cheerful, smiling disposition."
缺點： "Tightness of seating."
優點： "The flight came empty hence we were able to stretch and sleep across seats. I was pleasantly surprised at the amount of food served by United. It was a Lot and the crew took very good care of the people on the flight. The Pilot was also very engaging and provided tips about the route, etc."
優點： "The woman at customer service was very nice telling me my flight was rebooked for the morning."
缺點： "Airport closed with no accommodation or resources. Slept freezing in a chair. Late flight and stranded overnight with no compensation, apology or reason why/where to go/what to do."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "Comfortable seats, loaded/unloaded quickly, free online entertainment was great"
優點： "Crew focused on safety first"
缺點： "Delay of taking off from newark, no service and no emtertainment on the plane from newark"
缺點： "Delayed flight with no explaination, missing my gluten free meal and very rude staff who informed me I should have brought me own food. Airline staff were also joking about throwing other passengers luggage around"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "Everyone was friendly, flight was on time checking in at kiosk was very efficient no complaints . I would recommend Kayak and United to friends and family"
缺點： "No power in seats, no in-flight TV/movie without paying, but a short enough flight it was okay."
優點： "Belize City airport is tiny and easy to get through. They also board passengers through the front and back of the plane to speed things up."
缺點： "Waited 40 minutes to pull into our gate in Houston, which put us in a bit of a bind to get through security and onto our connecting flight. The next flight was overbooked and crowded."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "Entertainment was offered on the flight"
缺點： "Flight was 90 minutes late Crew took an additional 40 minutes to get passengers with disabilities off the plane. There's no reason it should have taken that long. After I paid for entertainment, the crew announced it would be free for everyone since we were so late. Crew member was super-grouchy. Seats couldn't be smaller if they tried to sit you on a postage stamp. I'm a tiny person, but this is ridiculous!"
優點： "No delays. Crew was mostly friendly."
缺點： "The food was not great and never is, and the tv screens did not work very well. The people and children around me made for a very long, noisy, uncomfortable flight, but that was not the airline or crew's fault. Also wish wifi was free."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
優點： "Crew courtesy"
缺點： "Seat space No food at all Internet too expensive"