|航空公司||荷蘭皇家航空, 土耳其航空, 漢莎航空, 紐西蘭航空, 歐羅巴航空|
優點： Great crew, confortable seats, free complimentary internet service
缺點： Even though the same plane was used, the Cuban authorities asked passengers bound to Caracas to deboard the plane, pass to transit, to have us waiting an hour to re board. Boarding was a complete chaos. We were not handed headsets, so could not listen to inflight entertainment. Food was not good
優點： Great price to value ratio, attentive crew, good food. Wifi available.
缺點： Older panes with no phone jack charging options. What's the use of Wifi if your battery runs low or dies. They have charging ports in Business Class. I don't remember the last time I was on a plane with at least phone charging ports.
優點： It was not immediately apparent that boarding was in a completely different terminal which was accessible by train, so this lack of info could have cost me arriving in good time as I thought I had sufficient time. I aldo found ground staff at the customer service desk very unsympathetic and unhelpful when I asked for assistance on grounds of ill health. They were quite condescending .
缺點： Ground staff poor customer service
優點： Crew were nice. It was a very quiet flight so plenty of room to move to other seats - see below.
缺點： Although the flight was probably less than half full, by the time the trolley got to us there was only one choice of lunch. People in front reclined their seats right back into our faces. Seats were packed together very tightly. Given the lack of space, better to fix seats to only recline a little.