優點： "Overall great, compared to the price."
缺點： "Need more selections of foods."
缺點： "Too many kids"
優點： "The CS is very good and we boarded the plane with a SWA level of efficiency."
缺點： "The inbound plane was delayed."
優點： "Smiling stewardess"
缺點： "So far so good"
優點： "Good service for what you've paid for. Luggage allowance included in the fare could be a bit more."
缺點： "low price air ticket doesn't mean low quality service!"
優點： "Price is great if you are lucky enough to get a promotion ticket. Free luggage is included in the ticket During the flight, crews provided water sufficiently."
缺點： "Basically nothing considering what LCCs provide."
優點： "Crew was very courteous, food was an unexpected treat!"
缺點： "Seats were old"
優點： "Surprised to get a nice meal even if flight is short and good service from the crew. Flight is uneventful and smooth"
缺點： "The 4.5 hr delay did not help. Plus the hard landing by the captain. EVA air much better but they were on strike. I think the plane was full"
優點： "Quick boarding and direct to Macau. Didn’t need to fly to HK."
缺點： "A little more leg room and a better sandwich please."
優點： "Aircraft was ok"
缺點： "Delay and waiting period without having any updates from anyone of the airline members."
優點： "Crews are very nice and helpful"
缺點： "Aircraft is too old"
優點： "Crews are so nice"
缺點： "Aircraft facilities too old and outdated, should be improve"
優點： "The price was a steal and able to have the 3 seats for 2 of us. Enjoyed the trip and flight."
缺點： "Flight attendant seemed put out if you asked for more than 1 drink."
優點： "Not a thing"
缺點： "Your airline did not consider we were travelling with an infant, just provided us with any sitting arrangement. Extremely disgraceful. First and last time travelling on your airline."
優點： "Flying out of Macau is more convenient than HK"
缺點： "The check in line was very slow today in Seoul"
優點： "Flight times"
缺點： "Movie choice , no onboard TV"
優點： "we did not fly as we missed the flight due to freeway accident delayed 1.5 hours"
缺點： "airline told to come back next day and would have to pay another change fee for each leg of the flight totaling $1,000 USD. Opted for another airline to leave same day for same price and spare the cost of another hotel night's stay and taxi charges. airline agents really did not care."
缺點： "Delay time was too much"
缺點： "Delay time was too much!"
優點： "The food was good, ang the flying process was very pleasing."
優點： "Quick boarding, pleasant flight attendants, short flight"
缺點： "Rickety plane, busing us to the terminal after landing"
優點： "Captain did a great job! It was raining and thunder storm, but the captain can control the plane and landed safely."
缺點： "There was no personal screen, so i tried the music. But they didn't have any English music channel, only Chinese and Japanese music."
優點： "Very disappointed with overall experience. Booked on Kayak, received confirmation but then when I got to the counter to checkin my booking was cancelled and Kayak wouldnt do anything about it. Referred me to airline and basically "not their problem""
缺點： "Kayak could have assisted with problems."
優點： "Inside of the cabin was fairly new and kept clean. Friendly staff."
缺點： "Jetstar has the most uncomfortable seats. The seats are curved forward forcing you to sit like hunchback. I could barely stand seating like this for 2.5 hours. I can’t imagine being on the longer flight with them."
優點： "- Plane boarded early so there was no real rush of everyone boarding at once - departure and arrival time were met, no issues - checkin was an absolute breeze, simple and painless experience"
缺點： "- In flight purchases are really expensive - Plane was fairly dirty, like grimy and needing a deep clean. - seat cushion was uncomfortable"
優點： "Nice flight"
缺點： "No entertainment but overall good experience."
優點： "Flight was nice and smooth and crew was very helpful."
缺點： "It's really cramped and there is no net for magazines, literally zero entertainment. A 3 hour flight becomes very boring after awhile."
優點： "Nothing. They charge me my carry on for half the price I bought the ticket."
優點： "Flight on time"
缺點： "The flight was overbooked! Never made the flight. Got offloaded!"
優點： "Todo bien"
缺點： "The night before the flight, I tried to add more to my baggage allowance and the website would not take my credit card (I was within the correct time frame to add the extra baggage). When I explained this to them, they did nothing. The additional cost of 9 kg of baggage doubled the price of my flight. Never again. There are lots of other choices out there and I will choose something else. May karma bite them in the butt."
優點： "The view"
缺點： "The screaming children and being put at the very back of the plane. Also the bus to call next to flight service is annoying."
缺點： "The staff are very rude and not helpful at all. They cancelled my flight just because i did not book the ticket out of the philippines."
優點： "We took JetStar from Taipei to Osaka, and the experience was good. The flight was smooth, boarding was fast, and the ground/gate/cabin crew members were friendly and pollite. The back of the seats was thin, so when the passengers behind stretched legs, we could felt their knees right at our backs. The seat size and leg room were reasonable, about the same as those on the short distance connecter planes we often take in the USA. We did not purchase food or entertainment so can't comment."
缺點： "The only inconvenience was the confusion caused by the check in counters in the Taoyuan airport. JetStar Asia and JetStar Japan had the identical logo ("JetStar") and crew uniform, and each had a flight heading to Osaka. We arrived the airport 3 hours prior to departure and queued at the only counter for JetStar to Osaka--and of course it was the wrong one. The counter for our flight did not open until two hours before and the sign was not up until then. A girl behind us ended up queuing at the wrong counter as well."
優點： "On time Clean Friendly crew"
缺點： "High price for budget airline Not even water is free"
缺點： "Plane was a bit old. Seats are a bit narrow."
缺點： "Staff was rude, they charge for any little thing, booking was easy but that was about it. Couldn’t check in online, and I wasn’t even checking luggage."
缺點： "餐點簡單普通！在回程check In時時間等待有點久！"
優點： "Boarding was efficient"
缺點： "They charged me a high fee to check bags for myself and my wife. After all that, my bag did not even arrive in Darwin. No compensation for the large inconvenience. They won't even give you a complementary glass of water on the flight, customers are just like cattle to be ferried from one spot to another with little concern for comfort. My wife's seat would not recline."
缺點： "Temp is so cold on board"
缺點： "- My attempt to upgrade my seat online resulted in my existing paid ticket being put on hold 'Pending Payment' which took nearly an hour to sort out. - Gate was change at the last minute from 5 to 2 sending everyone scrambling. - Once on the plane I was never offered water, coffee or a drink despite being seated in an upgraded seat in the front row. Passenger beside me was showered with attention though...i was essentially ignored. - Plane was nearly an hour late departing resulting in even further delays into Singapore circling waiting to get in the landing Q."
優點： "On time, polite staff."
缺點： "Undermanned check-in staff, unorganized boarding, narrow seats, no entertainment, absolutely no complimentary food nor beverages (not even some water to compensate for air conditioning). All this in an international 6-hour flight. Yes, it’s low-cost. Still, it’s up to us, customers, to decide what’s acceptable and make companies adapt."
優點： "People where friendly"
缺點： "They charge extra for everything - even reserving a seat, a pillow and blanket let alone luggage and food"
缺點： "Buy guaranteed seats and cost of taking luggage, which ends making not a good deal"
缺點： "Intolerant check in desk attitude. cheated for luggage fee of 50 USD."
缺點： "First of all, when you book with Kayak, it does not specify that you have 0 (zero) kg included for luggages. At the airport, Jetstar wanted to charge me 1200$ usd for my luggages on a little 2h fligh. I had no choice but to agree on that and when i ask to pay, they asked me to wait for the credit card machine. We waited at least an hour and then they told us they only accept cash! 5 min to boarding and we had to left the luggages behind. I had to call hotel to get luggages back and ship them to us at cost of 1900$ usd. Once onboard, they only accept credit cards for purchases, what the hell is that! the worst airline ever! To top the story, they never sent the baby car seat as it was supposed to be included, it just disapeared! Hell to Jetstar!"
優點： "I did not like anything about this flight."
缺點： "Luggage allowance is only 7kg (which is much less than other airlines), so my carry in suitcase (10kg) needed to be checked in at the counter and I paid extra. Compared to Vanilla Air, JetStar is inferior because Vanilla air allowed me to carry in the same weight of my suitcase (10kg). Frankly my ticket price was expensive, a couple hundred US dollars for a short 2 hour flight with extra luggage fee of another $30. Check in counter was not even open until 2 hour before flight. Seat was tiny and dirty. When we arrived at destination and got off the airplane, a door immediately after the plane was locked and everyone needed to wait a while for it to be opened, no explanation whatsoever."
優點： "Direct short,on time flight"
缺點： "Service is so so,budget airline,cannot expect more"
優點： "I had to postpone my flight and I couldn't make it so I canceled my flight and I didn't get the money back."
缺點： "the Terinlnal information boards where incorrect, and the flight was missed. There was zero support from Jetstar and I missed 2 connecting flights due to this. Jetstar had no one to assist or support."
優點： "I learned what a low cost airline is. I traveled no problem in Eva air from Seoul to Taipei with 1 check in bag at 20kg and two carry on bags 10kg and 5kg. To my surprise Jetstar Asia requires you to purchase your check in separately from your ticket. Furthermore you can only carry on 7kg. I ended up having to pay 1400 TSD to check at 15kg. Then 600 TSD per kg after that because I had to check in two bags or I was over the 7kg allotted carry on. I ended up paying an extra $286 for bags. I will never ever ever purchase another ticket from this airlIne ever again."
缺點： "the flight brought me to Singapore as I paid for. Except it's like I paid for two flights. Either way I learned what a low cost airline is."
缺點： "Late counter opening - causing long waiting time for large number of passengers. High luggage fee"
缺點： "Called customer service during check in for luggage issues but they were not helpful"
優點： "The crew"
缺點： "Charges for luggage twice as much at counter than if online and online is not easy to navigate. Cannot make changes to flight even 2 weeks in advance without heavy costs. I will NEVER fly Jetstar Asia or any Jetstar again. JAL or ANA for me."
優點： "extended leg room seats were worth it!"
優點： "I liked that the flight was on time, more or less"
缺點： "International flight charges for luggage; not stated at time of booking and therefore got overcharged at the check-in counter."
優點： "I liked that the flight was on time, more or less"
缺點： "Got charged for changing my seat to an exit row seat, though half the flight was empty."
優點： "cheap for a reason. get what you pay for."
缺點： "smallest seats ever. bag fees insane"
優點： "Boarding and in flight crew were fine"
缺點： "The check in and baggage policies are so bad that the lady at the service desk said she would not fly her own airline. Our connecting flight was late so we went to the ticket counter to try to rebook and found it abandoned. At 45 minutes before departure they leave. They charged us full fare to rebook including the baggage fees. I realize that I agreed that my ticket was not refundable. However there is no reason that the bag fees are not credited for the next flight. And if they are not at the service desk they should allow you to rebook for the normal rebooking fee and not charge full price to reschedule"
優點： "Make no mistake, this is a bargain airline. They get you there but it's going to be a cramped space, no real service deal. But the price is right. Works fine for a 2-3 hour flight. You would not want to use them for 6 hours. Pay close attention to their baggage rules. Others have complained about surprise charges. I thoroughly studied it, bought extra weight ahead of time and had no problem. Seat selection was difficult on the website for some reason."
優點： "Everything went well. The crew was friendly and the flight flew on time."
缺點： "You must pay attention on what kind of ticket you bought, because some kinds have no baggage included to drop, so you must pay extra money to be allowed to do so (and it's really expensive if you do it last hour at the counter)."
優點： "It's legit"
缺點： "No water on flight unless one forks out $4 for a bottle. $30 for a bag, $13 for a seat! Suddenly, the extra fees make it not such a budget anymore."
缺點： "The flight attendants were rude and inconsiderate. They really did not seem to care for the passengers."
缺點： "The small size for seating"
優點： "Affordable ticket price, comfortable seating space"
優點： "great airline, short flight, fast boarding. overall good."
優點： "The price of the flight"
缺點： "bare basics- minimal leg room and no beverages offered"
優點： "On time departure. 30 minutes early in arrival. No delays in All processing. Seats are comfortable enough for the two hour flight."
缺點： "The plane was too cold."