優點： "The crew was excellent."
缺點： "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."
優點： "The crew service is good. Not great, but still above average from other flagship carriers."
缺點： "The seat (B787-10) is so cramp!!!"
缺點： "We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent."
優點： "Entertainment system was new and easy to use. Seats in premium economy were quite comfortable."
缺點： "A vegetarian / pescatarian option on the menu would have been nice but other than that, all good."
優點： "Crew very attentive but not intrusive. Food very good."
缺點： "I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair."
優點： "Friendly service and not a super crowded plane."
缺點： "In-seat entertainment was not working for me, and boarding process could be drastically improved."
優點： "Cabin crew was amazing!"
缺點： "Food was mediocre and we've had better on Singapore Airlines before."
優點： "Crew will try there best to help you in anyway"
缺點： "Missed my connection so lost bags . Took 2 days for them to get to me."
優點： "SQ always the best service"
缺點： "Security screening very slow"
優點： "Crew was attentive."
缺點： "The entertainment was rather limited."
優點： "Crew , announcements were restful , not loud and blasting like some airlines"
缺點： "Nothing Singapore Airline is Super Lufthansa food lousy , late leaving Kuala Lumpur, missed our connection assigned to a later flight, running to catch rescheduled time and changed gate."
優點： "Arrived on time."
缺點： "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
缺點： "Having a reservation on Alaska for the first leg of the trip would have been nice. They didn't expect us, we had no confirmation number that Alaska recognized so we were denied boarding. How much else could have gone wrong?"
缺點： "Flat bed in business class was disappointing. No way anyone taller than 6’ could stretch out. Overall, it was an inferior experience to business class on Cathay Pacific, which sets the standard IMO."
優點： "Service was excellent!"
優點： "Despite being a very late flight at 11 pm, the crew was courteous but not over the top, when all the passengers wanted to catch some sleep"
缺點： "Lufthansa's short haul slim line seats become uncomfortable after 1.5 hours"
優點： "Although business was full, it was quiet. Cabin chief was very helpfull and professional."
缺點： "food choices are not bad. TV screens are super bad. Resoulition is almost from 90's era first flat screens! One stewardess had friends in business. a couple sitting one after another in window seats. She spent most of her time chatting with them, taking photos while we were trying to sleep."
優點： "Entertainment system ok"
缺點： "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
缺點： "Food could have been better."
缺點： "2.5 hour delay"
優點： "Extra touches and super pleasant and courteous staff."
優點： "On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment"
缺點： "Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed."
優點： "smooth boarding process excellent enterntainment offered food is also quite good"
缺點： "seats seem to get smaller, less comfortable then I am used to with Singapore Airlines"
優點： "I have tall family members and they had enough legroom even at the back of the plane. Service was excellent. Snacks and drinks were regular on offer even between meal. Very nice, professional staff even after 13 hours of flight. Just excellent. Thank you for this very pleasant experience. Will definitely fly Singapore Airlines again."
缺點： "There is room for improvement with the special meals. The non gluten brun was very hard. In general it would be nice if passengers could pre-order from a set selection of foods online what they would like on their tray. This would hopefully lower the amount of food that sadly goes to waste. Also it would be nice to have gluten free snacks on board. Flying with celiac disease is not easy."
優點： "personel provided excellent service"
缺點： "food was ok. A faulty entertainment system did make our flight feel longer."
優點： "Being one of the best airlines in the world, you can really go wrong with these guys. Always a good experience."
缺點： "As always, economy class is getting tighter. But economy here is still better than the western airlines."
優點： "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
優點： "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
缺點： "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
優點： "Prompt and timely service"
缺點： "Food can be more tasty"
優點： "Seats are big as old plane"
缺點： "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"
優點： "Food was pretty good. Loved the Weiss ice cream bars"
缺點： "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."
優點： "Great service!"
優點： "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
缺點： "The toilets were a little unsanitary."
缺點： "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"
優點： "Everything was excellent, and we even arrived 30 minutes earlier than scheduled..... super."
缺點： "no problems"
優點： "comfort, food, flatbed, movie choice. a quality aircraft, that is why i choose Singapore. i fly to Europe every year, and have flown with many different carriers, so i speak from experience when I say I prefer to fly Singapore as they are number one."
缺點： "they walked past me twice with introductory drinks without stopping and offering me one, I then had to ask for one.. not good. the younger staff need to develop the wonderful standard of the older staff."
缺點： "Cabin little bit cold"
優點： "Everything From the food to the drinks to the comfort"
優點： "Comfortable flight, punctual, helpful crew."
缺點： "I don't see the point in giving out menus for economy class, especially as it's only a choice of 2 meals and one of them wasn't available anyway. It's a waste of paper."
優點： "It’s worth it to pay a bit more for the extra legroom seats."
優點： "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
缺點： "Reclining seats tend to make me caustaphonic with the limited space"
優點： "The trip was uneventful, with the usual excellent service."
優點： "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
缺點： "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."
優點： "Portion of the food"
缺點： "More food for long flight"
優點： "All was good service, seating comfort and food.."
缺點： "Entertainment content can be more popular in terms of film and television programs"
優點： "Everything was as expected. .sevice, food and seating was good not cramped. ."
缺點： "The seats can be a tadd hard after 14 hours.entertainment is good enough although film and other programs could be better served if if the content was more popular .."
優點： "Crew was friendly and efficient. Entertainment was good though do expect some random editing and bit blocked out. Seat width was fine had lots of leg room."
缺點： "Food was very average - fine just nothing very interesting. Snacks were available. Seat was hard."
優點： "seats and airplane are in superior state"
缺點： "the food and boarding"
優點： "Yes indeed. Polite and listening."
缺點： "Snacks at the beginning, dessert, and inflight duty free."
優點： "The crew were very good and attentive."
缺點： "Although the film choice was ok, the more recent releases were absent. The cabin was uncomfortable with too much chilly air being circulated. Blanket over the shoulders was the order of the day."
優點： "They are friendly and able to be approach when we have"
缺點： "The flight was new."
優點： "Service, food served."
缺點： "Economy class legroom is too tight and not comfortable."
優點： "I Like The Flight is On Time"
缺點： "Don’t really like because I had booked RB from kayak and they never give any e-ticket number nor booked number and made me cannot check in online and need to wait for almost 30mins just to get the check in, Hope when you have a corporate with another online company please let them provide any e-ticket number or booking reference number, thanks"
優點： "Flight attendants were fantastic and thoughtful. It was a lovely flight. Great entertainment options, good food, overall a super pleasant flight!"
優點： "Boarding time was fast, very efficient, food was excellent - much better than the previous flight! Great entertainment"
缺點： "Change to HiFly plane - noticeable difference in most aspects"
優點： "Very nice flight and very comfortable with extra leg room"
優點： "No problem"
缺點： "Service can b warmer"
優點： "No problem"
缺點： "Service can b warmer Practically no entertainment, just a common screen"
優點： "Crew were ok"
缺點： "Delayed Not enough blanket Seat angle too upright, not comfortable"
缺點： "They ran out of 1of the choices of the meal and I was forced to take the remaining meal which was fish cakes, which I don’t eat. There should be enough food to cater for passengers and regular snacks on board."
優點： "Their Dreamliner plane is spacious, well fitted, not cramped."
缺點： "Unable to listen to movies with their headphones - too much static"
優點： "None....RBA shld give everyone a free voucher. Flight is supposed to arrive at 23:30. We landed 02:15. And they let people starved serving the snacks an hour late as promised. Then passengers were moved from one gate to another. It was inhumane and no explanations at all about the delay."
優點： "Comfortable seats"
缺點： "Can improve food."
優點： "Entertainment is very up to date Crew striving to help Nice all in all"
缺點： "Boarding usually late"
優點： "legroom good despite A320 being much inferior to B387 Found an aisle seat helpful to older passenger flight on time cabin crew friendly and efficient selected fish meal.bangus..very good did not miss alcohol captain spoke normal English happy with travellers prayer good airbridge on arrival with nearby toilets pleasant arrival procedure for overnight stay"
缺點： "A 320 necessarily lowers the quality compared with dreamliner eg access to toilets and aisle width and entertainment system at manila the`woman at checkout spoke very poor english so had to repeat several times... and she expressed doubt about any seat vacant as`i was late in the queue.. she resolved this by passing me to her supervisor no other problems"
優點： "Friendly crew, always available and happy to help"
缺點： "Boarding was late"
優點： "Love the 787. Best windows best toilets, 3by 3 seating. Love daytime travel. Am senior and given bes t possible aisle seat. Friendly check in a t Melbourne. Super cabin crew all smiling and keen to assist...all very smart dress.Good movie selection on average screen. Good service pillows blankets. Above average lunch with quality beef. Good follwup refreshments. Good air quality. Good use of shaded window effect.Liked"
缺點： "Worst was slow moving line at Melbourne. Not enough check ins. Missed the tail and fuselage cameras on 780 and 750. Seat covers look cheap and worn. Coffee and orange flavour not best. Screens not best eg Cathay and Qatar. Women cabin crew good to dress islamic but too restrictive. No t easy th o hear captain messages. Seat design only average. Bandar airport ver y beautiful but need better restaurant."
優點： "Super crew. Boarding full plane very efficient. Airbus A320 inadequte to serve great meal to full plane. Gangway too narrow. Big struggle for cabin crew. Captain message hrd to hear. On time. Good landing. Entertainment bad flip down screens not good enough."
缺點： "See above. Aircraft not ok for busy sector. Eg A330 required"
缺點： "Dont know why I can not choose seat, it automatically give me a seat next to exit and in the middle, I cannot change it."
缺點： "airplane is a little bit old."
優點： "Service was outstanding and i rate them high her than Singapore airlines! Amazing crew who provide regular service With a smile and provide extras ! I cannot speak highly enough of this Arline. They just ooze class!"
缺點： "I was sitting around a lot of families with kids"
優點： "The crew was really friendly and helpful"
缺點： "I didn’t like nothing"
優點： "We were in transit and I checking-in was orderly. Grateful for friendly crew."
缺點： "Not much legroom but understandably as the plane was smaller. No entertainment unit. Very hot, didn't know if the air conditioning was on at all. Didn't like the hot meal much."
優點： "Very clean aircraft, very good service from friendly, helpful crew, entertainment system is very good."
缺點： "Didn't like the hot meal much. Preferred that crew gave extra water during meals even without asking. Fruits should have been offered, too."
優點： "Gave me aisle seat, great service"
優點： "Dreamliner appears to have more room, the seats recline to a greater angle, and it is not cold like a lot of other planes. Cabin crew were friendly, helpful and attentive. The break up of flight legs between Australia and U.K. into 3 legs of 7 or 8 hrs is a great alternative to the 1x9hr & 1x12hr."
缺點： "The entertainment system functionality is great, but choice was a bit poor, although numerous. Food generally quite good, only one meal I was disappointed with."
缺點： "The flight delayed for 5 hours and then cancelled. While I understand this happens, it was completely unorganized. They didn't have any plans to try to get people on other flights (passengers ended up organizing this), they provided a hotel but we had to sit there for over an hour while they tried to find one, and when trying to get flights gets the next day, staff was not proactive...the only way people got rebooked was if they told them what to do."
優點： "The cabin crew were very friendly, organised and polite."
缺點： "The flight was delayed 20min from the outset as the pilot explained to all onboard that we weren't allowed to land early at Dubai airport. Towards the end of the flight the plane was delayed for over another hour as we circled the gulf waiting to land. This wouldn't have been so inconvenient if the lights were dimmed again as it was 2-3am local time and passengers wanted to sleep."
優點： "The cabin crew were very friendly, organised and polite"
缺點： "The layover at Brunei airport was a little boring as there's not much to do for three hours."
優點： "Best crew I have ever had"
缺點： "Leg room is too small."
優點： "Crew are just the best"
缺點： "Boarding was disorganised, excellent service otherwise."
優點： "They were able to accommodate my request to move to an aisle seat"
缺點： "Sticklers for luggage weight and the plane was small"
優點： "I Have booked true which is Byojet is absolutely disgraceful I'll be seekong to recover alm fears gro Byojet they been absolutely Nightmare"
缺點： "BYojet shouldn't be with Kayak get rid of them."
優點： "Short and sweet flight."
缺點： "Very short flight means may not have time for loo visit. Be warned! Use the airport loo before boarding!"
優點： "The food!!!!"
優點： "Service with a smile. Great manners."
缺點： "Nothing. Great crew, food, flight."
缺點： "Everything was good except for the food. It was average"
缺點： "I like the flexibility of the staff re changing seats. Ground and air staff were very friendly Flight cost was cheap"
優點： "Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality."
優點： "Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality. And unlike previous comments, actually enjoyed the fact I had to disembark at Dubai on flight from Brunei to London allowing us all a chance to stretch our legs, go to the toilet and get a good cup of coffee."
缺點： ". I was shocked to see social distancing was not implemented with no seats apart and I was in the middle of four seats. If the journey is as important as the destination, then it already failed the minute I was seated in a very intimate setting alongside strangers and seeing the economy class fully booked. The airline defended this by saying they have special economy seats but I complained that this is not equitable since the seats are limited and not everyone could afford an upgrade. Even if they could, the passengers would still be seated side by side and the total number of passengers aboard a tight and enclosed space or load factor is still very high. The airline’s policy was so inconsistent with the very rigid rules of the different government agencies upon disembarkation."
優點： "The plane was on time ,all good"
缺點： "A little more leg room... but all in all. Not to bad"
缺點： "Need improvements"
缺點： "The transfer in Manila was like nowhere else. After the security check we were sent outside where buses were driving to claim our checked-in luggage to take it for another check just to drop it one minute later. Anywhere in the world if you board a flight with a stop-over you see your luggage at the final destination, not the case if you fly trough Manila."
缺點： "Would be better if flight arrived on time & we didn't have to wait for 30 minutes on the plane waiting for a terminal to be available"
優點： "The crew was extra friendly. The seat was spacious. Good leg room."
缺點： "Main meal , too much rice for a westerner. Quality could improve a bit. Bread roll was below average."
優點： "The ice cream dessert."
缺點： "No tube to the terminal due to SEA Games. Bus service provided from tarmac to temporary immigration counters."
優點： "You ripped me off"
缺點： "you ripped me off"
缺點： "Clean the rest room and fix the lavatory"
優點： "Best in flight entertainment for any airline I've used"
缺點： "More food options"
優點： "Boarding was very quick and organized. Crew was very helpful."
缺點： "787 would be nice...."
優點： "The flights were fine. The service good. The airplanes clean."
缺點： "The food was not as good as other Asian airlines. Transferring planes in Manila is a nightmare. They performed an extensive passport check and 2 additional security checks for everyone. Took almost 2 hours. Had to be chaperoned to the next terminal. Manila airport is a disorganized mess. Not the airlines fault but be aware when transferring through Manila"
優點： "Entertainment was good and food and snacls"
缺點： "Communication with passengers about the 7 hour flight delay I experienced. We were not given food and drink vouchers"
優點： "Yes, they were nice and approachable at all time. The seat was fine, I slept most of the time"
優點： "The crew was amazing, the seat was excellent"
缺點： "Having the luggage checked in transit without going out to open it for inspection"
優點： "no comment"
缺點： "check in was confusing, …."
優點： "More organized bus boarding according to seating location"
缺點： "Flight delayed by 1hr 13mins"
優點： "Time management"
缺點： "More information about the terminals"
優點： "the crew were amazing, flight was smooth & fast"
缺點： "Need more leg room"
優點： "Food and service were good, so was inflight entertainment"
缺點： "Plane VERY crowded Although it left Manila on time, it arrived 1 hour late in Toronto"
缺點： "There was no entertainment at all. The screens were all broken. There was no food or water for 10 hours and the flight was delayed for an hour"
優點： "The PAL Pilot and Cabin crew was very attentive and friendly. they showed professionalism to every passengers they have encountered. They were very attentive to the needs of each passenger due to 3 hrs delayed arrival. The food taste really good (Strawberry shortcake + chicken penne with red sauce). The plane is well cleaned."
缺點： "I have experienced 1 hr delay departure + 3 hours waiting inside the plane to land, but it was because of uncontrolled situation (force majuere). but despite of the delay, for me PAL served its finest world class service."
優點： "Crew was friendly."
缺點： "Boarding could have been more efficient."
優點： "Crew are very helpful."
缺點： "Need reclining seats"
優點： "Flight was on time. No stop over, because it is a direct flight."
缺點： "The choice on the menu is not available, the bread was not given to us, because they run out, no apple juice because it run out too. Drinking water served, it is warm.They should offer some ice cubes or ask the passengers if they want ice... Other airlines, serves different juices through out the flight. Crew not communicating at all. Doesn't say anything or serve you with a smile."
優點： "Flight was on time."
缺點： "Crew must smile and speak to passengers...poor body language. Waiting for our luggage in the conveyor and give to the guys for them to put a tag for transfer flight to London. If it is connecting flight, passenger should get their luggage in their final airport of destination. Causing delay, because we still have to queve in the immigration. Don't see the point in that."
缺點： "the business class seats were not comfortable, badly designed. also it seems some staff (i think manager) are just sitting around, only one young guy was really doing all the work."
缺點： "Delayed for 2.5 hours."
優點： "The crew was really good and professional."
缺點： "Pls add quantity to the food. There was not enough meat to the amount of rice or pasta served. I got hungry between meals. Water was also not offered often enough between meals."
缺點： "Seats did not recline very much. Hard. Food was very plain and starchy."
缺點： "Food was alright but could have been better."
缺點： "The business seat was very uncomfortable"
優點： "Truly friendly, service minded and happy cabin crew."
缺點： "A bit messy for the boarding but partly as unruly passengers"
缺點： "It was all good, the crew were very accomodating and keeping us comfortable during the flight. It became uncofortable midflight because of one passenger, named Rachelle Marie Perez Herrera Lim sitting in 54 B started to complain about one female crew. She was unreasonable, unccoperative."
優點： "onboard service was good"
缺點： "17 hour delay"
優點： "Yes crew and plane were ok."
優點： "Nice seats in business, good food, nice crew."
缺點： "Door closed ten minutes ahead of schedule yet had to wait on stand nearly half an hour to push back due to airport congestion. Arrived in HKG late at a remote stand and had to use stairs and be bussed to the terminal. I missed the last HKIA Express train to HK"
優點： "Fantastic onboard product in Business Class. Superb seating with all direct aisle access, excellent meals and friendly F/A's."
缺點： "I was a little concerned at the lax approach to securing the cabin for take off and landing the F/A's had. The Philippine Airlines lounge is an embarrassment for an airlines hub airport."
優點： "Check in counter ground staff was very helpful"
缺點： "Boarding gates have too many flights assigned to it making waiting area very crowded. Toilets are too far. Flight attendants could be more helpful to passengers with infants and small children."
優點： "Aircraft spacious seats comfortable Crew very friendly and welcoming good movie selection"
缺點： "Cues at T2 massive to go through immigration zig zag around terminal Seats don’t adjust well and little leg room when flat. Food uninspiring. Tv fixed lots of reflections. Toilets small."
優點： "Asked for window seat, said only have one at back of the plane, I said that’s fine, ended up with three seats to myself so got some sleep on an overnight flight. Gotta be happy with that,"
缺點： "Cabin crew had a tendency of not seeing me so I had to get their attention for the hand outs, no biggie"
缺點： "The lounge is awful."
優點： "Comfortable seats , clean modern aircraft ."
缺點： "The entertainment was poor. No relatively new films . All TV programs were American. The Wi-Fi was slow at best . The crew tried hard but the attention to detail was lacking"
優點： "Crew were polite and helpful Aircraft ? Great Bad. Awesome awful. All of those. I really was to say nice things as it’s just basics that were bad"
缺點： "Business lounge ? Ummm totally unacceptable. It’s a PAYG uncomfortable Un stocked unstaffed waste. Food Was extremely basic. If economy fine but business!!! Very poor"
優點： "On time, very good service, good food & wine and very comfortable. Plenty of space around the business class seat and easy access to and from seat. Large screen tv."
缺點： "Slightly limited entertainment . Mabuhay lounge at Manila's average."
優點： "Again lovely food and crew. Same good seats as the A350 from LHR."
缺點： "Boarded and ready on time but 1hr delay for ATC reasons . The A330's a bit short of toilets requiring a 'queueing system' at busy times. Probably not the actual airline's fault but the ground handlers at AKL took an hour to produce my bags meaning me missing a connecting internal flight."
缺點： "Seemed very crammed seat-wise. There was was no entertainment system system so one star is stretching it."
優點： "Food was mostly very nice."
缺點： "The Manila transfer process was a waste of time. Why when only transferring through at the airport you must go to an insecure area to get a Manila stamp in your passport and then have to go back into the secure area via another security check."
優點： "No direct contact details to change flight"
缺點： "Terrible customer service"
優點： "Clean toilets."
缺點： "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun. This flight was terrible for my 3 children and I."
缺點： "Seat belt"
缺點： "Dinner was only one piece of pizza That’s it"
缺點： "MH hospitality has gone down. Those days they were the best of the best. Now, there is hardly any hospitality at all. Very disappointing."
優點： "Crew were good. Good food."
缺點： "For some reason, the seat was very uncomfortable. Rather hard with little cushion."
優點： "Comfort and food."
缺點： "Some flight attendants could ve friendlier."
缺點： "They should giving out headphones for business class to use the entertainment system"
優點： "Everything on the plane was fine, and the service was great."
缺點： "Not being delayed on the first leg and missing my connecting flight to Denpasar would have been great."
優點： "The Malaysia Airlines crew hospitality is world wide known and I experienced it myself during this flight"
缺點： "I sit in 2K of A350-900. Though it is known as a throne seat, there is an error on the installation of this seat. The foot rest that comes up and supposedly joined with the ottoman to make up the flat bed is too long so this seat never can actually go to full 180 degree mode."
優點： "Luggage allowance."
優點： "Cool and excellent service."
優點： "Crew are nice,but the seat need to improve"
缺點： "The seat need to improve"
缺點： "Better treatment of luggage. Better business class service. Food was poor."
優點： "The people at the check-in desk."
缺點： "A light snack and drinks would have been good. Even just water."
優點： "The flight was on time."
缺點： "Bathrooms could be cleaner."
優點： "Some staff were good others could not be bothered."
缺點： "Nicer staff"
優點： "Comfortable seats"
優點： "There was a hot meal on this 1.5 hour hop from Kota Kinabalu to Kuching"
缺點： "The seats on the 737-800 have quite limited legroom"
優點： "Price were amongst the cheapest"
缺點： "Terrible cabin cleaness and rude crew members. Nothing matches the Malaysian hospitality promoted."
缺點： "It was delayed by 15mins due to heavy rain but it was OK as everything else was on point"
缺點： "Feel airline maintenance is slipping second flight in a week where they have tv trouble"
缺點： "Toilets should never be wet."
優點： "excellent staff"
缺點： "ship needed cleaning"
優點： "Everything was really good"
缺點： "But the flight left and arrived 30 minn late!"
缺點： "cabin not so clean, no foot rest. But crew good service."
優點： "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an experience"
缺點： "Nothing not to like. They went above and beyond"
優點： "Friendly staff, smooth ride, easy boarding"
優點： "Having 2 seats to ourselves"
缺點： "Crew hurried;seats cramped;boarding a pin-had to take watches off;food indifferent;sat on Sydney tarmac nearly 1/2 hr"
優點： "The flight was pleasant, the staff were delightful, and the plane (a new 737-800) was very comfortably configured."
缺點： "Check-in took an intolerably long time (45 minutes)."
優點： "Lovely people an caring all the way through."
缺點： "The pre boarding security was a mess and poorly managed in Kuala Lumpur."
優點： "Hard landing which gave passangers a shock."
缺點： "No onboard entertainment"
缺點： "Food Seats cramped"
優點： "Friendly check in staff, thingking with the customer for aeat options."
缺點： "A very long queue, while only 2 counters were open."
優點： "The food was good on this flight . The entertainment was good I managed to get a good sleep as well."
缺點： "The beer offered was in a pre poured glass I could have asked for a beer from the drinks trolley however i wanted a vodka and tomato juice I couldn't see any so didn't bother asking"
缺點： "Similarly delayed departure and arrived at HongKong over 11/2 hour later- poor service!"
缺點： "Seat back didn’t stay upright so it was uncomfortable when I wasn’t trying to sleep."
缺點： "Fight was delayed"
缺點： "Old plane"
優點： "food was good and overall good economy class flight"
缺點： "distance between rows seems shorter than other airlines such as Emirates"
優點： "Food was good and staff was always with a smile in their face"
缺點： "Super crowded and not much room in between rows, I aspected a bit larger and more comfortable plane for an international flight"
優點： "Web checkin and Baggage Drop were precise which saved time. Few passengers do not matter these two (2) important features but this is efficiency to a minimum!"
優點： "There were choices of foods. I really liked the fact that they considered Korean natives as they gave kimchi together with their dishes. Attendants were polite and kind. 30kg allowance is a great merit too."
缺點： "Frequent delays in flights and changes in timings. There were many passengers and it's quite hard to carry my carrier through the alley. The foods may be in variety but did not taste very nice."
缺點： "Worst food ever."
缺點： "Temperature was very low."
缺點： "Concentrated orange juice? Seriously? Dated flight, seats, interior."
優點： "The food and check in is better flying from HK to KL.."
缺點： "It seems the crew, in most flights, is always grumpy.. rarely I get service with a smile.."
缺點： "Food was lousy"
優點： "Landing 20 minutes ahead schedule."
缺點： "Nothing much to improve as it only 50 minutes flight"
優點： "Nothing I like"
缺點： "Attentiveness, we were miss for food purchasing was abit rush."
缺點： "GROUND STAFF LETTING ME CHECK IN AS I HAD NO BAGS AND WAS GIVEN HALF HOUR TO GET ACROSS 4 TERMINALS TO MAKE FLIGHT. MISSED BY 5 MINUTES AND GROUND STAFF VERY UNACCOMODATING"
缺點： "If seats could recline or have a pillow maybe."
缺點： "The AC created so much smoke that I couldn’t see the stewardess during the safety instructions"
缺點： "the ground crew at departure lounge and arrival lounges are plain stupid. giving wrong info of departure gates. arriving crew didnt open the door .. buzy with handphone"
優點： "Smooth check in"
缺點： "That the in-flight wifi really is free instead of making the passengers to pay"
缺點： "All good"
優點： "The boarding was fast."
缺點： "Self-service boarding didn't work fully, causing some delay for my wife even though everything was in order. The flight was delayed and no over-the-air announcement or explanation or apology was given."
優點： "Was on time and we landed ahead of the scheduled ETA"
優點： "The flight was okay, service was okay."
缺點： "Could be better if the departure was on time rather than delaying too much without clear explanation."
優點： "Very good for the price I paid"
缺點： "Somehow I couldn't check in online, or at the kiosk. There was only 2 check-in desk for domestic flights in KLIA2. Long lines and waited 20 minutes. Thankfully the staff at the counter allowed me to check in, despite having only 50 minutes to spare."
優點： "good budget airline."
缺點： "seats are very close, legroom is uncomfortable"
優點： "I tried their new selection of meals- butter chicken with rice. It was really good actually"
缺點： "As usual, I don’t really like the non-reclining seats on Airasia flights"
缺點： "3 hours flight delay"
缺點： "no food. maybe ok for this price. boarding: why i had to checkin twive while using 1 carrier? that was mentioned on the ticket, but I oversaw that when was ordering ticket on website"
優點： "Staff were very helpful and friendly. Even let me off some money for a drink"
缺點： "Checking in took way longer than needed"
缺點： "Delayed flight"
優點： "Delayed 2 time"
缺點： "A little cramped up seats"
優點： "The price is very affordable and flight was very good in take off and landing."
缺點： "Seats was very tight and uncomfortable!!!"
優點： "Flight was v smooth"
缺點： "No room for legs Flight was delayed without any information at the gate My wife was at a differtn row even if there was a free seat next to me. I had to pay to next to her during check-in."
缺點： "Lazy crew"
優點： "Old and worn out"
缺點： "Food is not appetizing. There were only meat or chicken to choose from. Need to have an option for fruits only."
優點： "Fares. Schedules. Destinations. More than you might expect for a low cost airline."
缺點： "I got what I paid for."
優點： "Delayed in departures for 30 mins but arrived only by 5 mins late"
缺點： "In the Ramadan month, on board the plan just when time for breaking fast, a small glass of plain water to be given free for passengers on the flight at that time would be a thoughtful gesture"
優點： "fast and on time"
優點： "I feel confident with your aircraft and crew. Very professional"
缺點： "The chicken and rice was not the freshest and although the seats are comfortable they are very cramped for a big falang like me"
缺點： "It was a night flight. Inflight light was on almost throughout the entire flight."
優點： "Assistance in check in"
缺點： "After early boarding still wait like 30 min plus seating in plane"
優點： "Everything was smooth"
優點： "Check in, boarding was easy, staff were friendly, flight was uneventful"
缺點： "Unable to use airasia app for e-boarding"
缺點： "No free entertainment and did not eat on flight"
缺點： "One hour delay on runway"
缺點： "Worst experience. Flight delayed more than 4 hrs and staff. Couldn’t accommodate us. Please make announcement that names must be given to accommodate people if you guys going to place people in such a way. Do not make us wait and finally say no more flight. That’s absurd."
優點： "Captain address on delayed update and get free meal"
缺點： "Initialy no staff at gate to update the delay. Passenger left wondering. Luckly received alert from Kayak.com on the delay. Received sms at 9.05pm after 1 hour delay from Airasia."
優點： "Good flight"
缺點： "They don’t even offer water or drinks"
優點： "Efficient boarding....took off early in both directions!"
優點： "Clean aircraft"
缺點： "Two flights in a row behind schedule ; messed up my vegetarian pre ordered food selections in both flights"
優點： "Fuss free Friendly crew Pay for service"
缺點： "Tight seats Food comes in small portions Website user experience"
優點： "Overall in flight experience quite good."
缺點： "Flight Delayed twice for boarding to and come BKK. Abit disappointed for not time. As.it ruined my initial planning and wasted so valuable time to visit new exploring place in bkk."
優點： "On time (early on the return leg). Interesting usage of onboard wifi to deliver inflight entertainment. The choices of the channels was mediocre. Nevertheless, a good start."
缺點： "Same food (on return leg) with no other choices choice with the value pack add-on. Pasta was overcooked."
優點： "convenient times"
缺點： "your machines i hate that you now employ less humans and more machines. no one wants to fly anywhere without humans in control"
優點： "convenient flight times"
缺點： "i hated that there are no human beings in sight. i hate all the machines. i hate that you dont employ people. if you want to give jobs to machines then i what use are you? i would much rather pay more and be greeted by a friendly human face. you are all fools and i will seek other airlines in future"