每天清潔，並在 台北飛往 奧克蘭的機艙內安裝HEPA高效濾網
長榮航空, 中華航空和紐西蘭航空都已經豁免了從台北 到奧克蘭的機票更改或取消手續費。請在他們的預訂網站上再次確認相關條款與政策。
缺點： "A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore"
優點： "From Atlanta to Manila we were served 2 meals. The time gap between the two servings is just too long. For a 14 hour trip the first meal was just after take off and the second about 2-3 hours before landing. The snack was too small of which we were made to choose : a banana, a bread and a brownie."
缺點： "Adding more to the food. And also if crew can check on passengers who lie down in economy as if they are in business class taking space of the other passengers making it uncomfortable."
缺點： "Good job"
優點： "Clean, kind cabin crew & nice meals"
優點： "Boarding services"
缺點： "On-line cellphone app interface in mandarin version could be better."
優點： "The entertainment"
缺點： "More food selection like vegetarian"
優點： "Crews were all amazing!"
缺點： "Boarding was not announced clearly"
優點： "Great leg room even for tall person. Food is good and there's enough choices."
優點： "Great service. Seamless Transfer at Incheon aurprot. Courteous and helpful staff"
缺點： "Inconsistent entertainment system"
優點： "Great service!"
缺點： "Dated aircraft A330-300 and seats."
優點： "Great legroom. Food better than last Korean Air flight a few years ago."
缺點： "Changed to smaller aircraft, last row in the aeroplane."
優點： "best airline ever"
缺點： "Everything was going well until our bags didn’t show up at our final destination. Big no-no. Just ruined the otherwise pleasant experience"
缺點： "Delayed flight departure and arrival"
缺點： "Delayed flight"
優點： "I liked the seats and the comfort."
缺點： "The dinner didn't taste that good. The portion was small and I was hoping they would have Kalbi."
優點： "Once we were on board. the service was good"
缺點： "The flight was delayed 24hrs which is not the fault of Korean airlines however Boarding was so disorgainsed with no information on the process, almost no priority boarding. We were told that people with boarding passes of the original flight date had to wait for more recent passes. This led many to think that they would be kicked off the flight after waiting 24hrs. Once we did finally board we found that they had made a mistake and had to deboard a passenger resulting in an extra hour delay"
優點： "Big screen. Full soda cans. Not too cold. Space for legs"
優點： "The new plane was amazing on my way back from Singapore to Chicago. The staff is extremely courteous. The food was good which included some traditional Korean food options and some western cuisine."
缺點： "On my way from Chicago to Singapore, they had an old plane and the business class was mediocre at best. The seats were uncomfortable. They were stacked side by side and did not have a "personal pod" formation which in my honest opinion is quite a waste of thousands of dollars you paid to travel. Additionally, the entertainment was just okay. There were not too many great options of movies and for the old plane, the screens were really bad."
缺點： "The temperature was incredibly hot. Despite being a 5 hour red-eye that took off at 2300, they kept the lights on for an hour at the start of the flight. Then they turn them on again an hour later to do meal service. They made it impossible to sleep."
優點： "Superb courtesy and attention."
缺點： "not comfortable with the seats"
缺點： "The seat is small"
優點： "Excellent service and food."
優點： "the company you gave too me were no good i did like then i hope you please do not give that company too no one i did take the fly on Korea air korea air is good but not the company you gave too me too by my ticket from"
優點： "food selection & crew courtesy"
缺點： "pet boarding --- there was a puppy on board who cried & cried. I am a dog lover. Please be mindful that, this flight from JFK, NY, to Seoul, Korea, was 13+ hours. I am very aware about the stress created upon pets from air travels. Yet, it is upon each pet owners to decide which pet might travel on board. This particular pet owner chose to let his/her pet cry out pet's stress + discomfort throughout the flight and annoy all passengers. Pet owner took no action, for example, gave no sedative to the pet or hold the pet to provide comfort or safety. I personally find such behavior irresponsible."
優點： "Had a fantastic time, it exceeded my expectations."
優點： "Food and boarding."
缺點： "No comment."
優點： "Crew is rather polite and courteous."
缺點： "On-board entertainment system wasn't working until 5min into the air."
優點： "Getting preferred seating because we were sky team elite plus members"
缺點： "Exiting the plane in the cold Seattle weather."
優點： "Lots of room, most space I have ever seen in an economy class. Nice attendants and good food."
缺點： "Every Korean flight I had this trip was delayed. Created problems when Korean Air gives you 1 hour to transfer at Incheon. When transferring, all passengers need to go through security again and there are long lines. Airport attendants were not nice and made us ask people to cut in line. After running through the airport, we then find out the plane was delayed an hour to accommodate other delayed connections! They could have told us this before but only rushed us off."
缺點： "As I was about to board, I was denied carrying on my backpack with the few items I would need for the flight, so I was forced to put them into my carry-on suitcase which was loaded elsewhere, out of reach.. The insanity of it all - so glad the woman can count to two - is that I was forced by this angry person to carry my laptop and tablet onto the airplane in my hand, as she absolutely would not allow me to put them into my empty backpack, claiming this would constitute a third item. Of course, no one else was forced to take their computers out of their protective cases, only myself, because it was a backpack. I am 66 years old, travelling alone, and frankly am not the only international traveler who experiences unbelievable rudeness when in US airports."
缺點： "Lights in cabin too bright while serving meals. Could turn it down a notch"
優點： "International flight should be Two luggage check in, all other flights I used they are two luggage to be check in, and one carry on, but not this Korean Air, for sure I wouldn't be using again.,"
優點： "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
優點： "I missed my flight by 24 hours. They put me on that day's flight in a better seat than my original at no charge. And their in-flight service is always A+!"
優點： "Service counter check in was very helpful"
優點： "My special meal request was honored and was quite tasty! The plane was comfortable--seats to lavatory!"
優點： "Bathriom cleanliness and the good work of the stewardesses"
優點： "I like that KE is lenient with the baggage allowance of 23kgs per piece that some can still go up to about 25kgs due to measurement system used (Metric vs. US). I also like that KE has bigger leg room even in the economy class."
缺點： "I don't like the fact that KE charges the 3rd baggage (excess baggage) US$200 for only up to 23kgs. Anything beyond that is additional $100 for only up to 32kgs. another $100 beyond 32kgs. I will state for a fact that Cathay Pacific only charges US$150 for the 3rd baggage and is already up to 32kgs. Perhaps this is something KE would like to look into. In spite of Cathay Pacific's excess baggage rates, they have a smaller leg room in the economy class."
優點： "The beautiful and friendly air syewardess."
缺點： "Not comfortable sitting on the cramped seat."
缺點： "Turbulence and bumpy. I know you can do much about that."
優點： "This was my first trip abroad and Korean Air made it extremely enjoyable! I greatly enjoyed the pillow, blanket, overall hospitality, the continuous offers of food, snacks, and drinks. The planes were very nice and didn't seem over crowded. Ticket and baggage clerks were amazing!"
缺點： "Can't think of one think that I didn't like."
優點： "Time is good."
缺點： "With long flight these two are a must ! Food is very limited and needs to have more movies."
優點： "Clean plane and comfortable seats."
缺點： "Complementary snack to go with free beverage."
優點： "Well maintained plane, nice staff and over very comfortable."
缺點： "The wifi worked only 1 hr of the 3 hrs I bought"
優點： "Excellent cabin crew."
缺點： "No in-flight entertainment, economy seats are narrow."
優點： "The crew was wonderful. Polite and professional. The meals were very good for economy class."
缺點： "The seats felt like there was no padding in the seat. The back was fine."
優點： "Perhaps the most courteous airline I’ve experienced."
缺點： "Seats are way too small, incredibly uncomfortable to the point of painful ness. More luggage space"
缺點： "Fellow passenger didn't stay in his space , would prefer flight attendant to inform kindly"
缺點： "All was 100%! Thanks!"
優點： "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
缺點： "Entertainment - didn't have to many movies I liked. Food was ok."
優點： "Staff was great and both the terminals and onboard"
優點： "Excellent service & friendly"
缺點： "Food was cold"
優點： "I like the way the flight attendants treat the passengers. They are very courteous, friendly and wearing very sweet smiles.The airplane is very prompt when it comes to arrival and departure schedule. Thank you very much for providing me a wheelchair which made my travel more convenient."
缺點： "So far there was nothing that I didn't like. The food was good and the airplane was clean."
缺點： "No available slippers for economy class. I’m a star alliance gold and other star alliance airlines member provide the said amenity."
優點： "Flight attendants were incredible!"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
缺點： "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."
優點： "The quality of your aircraft. Clean, modern, plenty of leg room."
缺點： "The "meal" served about 1.5 hours after takeoff was just a very light snack. Nothing substantial. Could have been more food."
優點： "Great service and crew. Boarding was quick and efficient."
缺點： "No personal inflight entertainment, but it wasn’t an issue with such a short flight from Sapporo to Tokyo."
優點： "Not crowded"
優點： "I enjoyed the hospitality and attention to detail."
優點： "The staff was so friendly, attentive, helpful and pleasant!"
缺點： "14 hours on a a plane is a long time, no matter what :/ but it is amazing to be able to fly across the world in a day! The meal schedule was weird, but after we figured it out, it was fine, and the food was pretty good too."
優點： "Comfortable seats, very friendly staff."
缺點： "I missed it due to delayed flight from LAX"
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Crew are nice, helpful and polite"
缺點： "Airport problems turned it into a very long flight. We circled around Fukuoka for and hour. We ended up landing in Nagasaki and used taxi to Fukuoka. Over all time to final destination is 6 hours late."
優點： "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
缺點： "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
優點： "Customer service and food!"
缺點： "Both flights took off late one flight was over an hour late I missed my connecting flights and was forced to take 2 additional flights instead of my direct flight The food is Japanese cuisine, if you are ok with experimenting and like their cooking. The flight attendants were not able to communicate with us in English regarding our missed flights"
優點： "Very Comfortable Equipment"
缺點： "Vegetarian food options"
優點： "Boarding was smooth. Food was good. I had snow crab and seafood with rice. Many new movies and music choices. Crews were lovely and care."
優點： "The service and the seats"
優點： "Courteous and friendly staff, clean aircraft and on-time schedule."
缺點： "There was nothing I did not like."
優點： "Crew and service awesome"
缺點： "Not enogh choices for entertainment"
優點： "Efficient and uneventful"
缺點： "limited movie selections"
優點： "A transfer flight was delayed but ANA did some special logistics behind the scenes that made us catch our transfer. Very happy/impressed."
優點： "Attendants are helpful and polite. There is actually leg room in economy section. And they were on time on all 4 legs we flew with them."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "service and comfort in Premium economy"
缺點： "ANA's food quality went down so much. Its basically as bad as united meals. Very sad."
優點： "As always, the Japanese customer service is wonderful - I have no complaints in that department!"
缺點： "The boarding process is pretty annoying....they do not board until minutes before the flight time and we still had to take a bus to the actual plane. We took off late (which, personally, at this point, I had just been on a 14 hour flight plus the 2 hours layover) - a delay just added to the exhaustion. Also, the plane was very old and very hot...even though it was only a one hour flight, it was very uncomfortable and outdated."
優點： "Crew always good"
缺點： "Leg room tight for 6 ft'er. Seal selection changed without notice from on-line chart to actual"
優點： "Cabin comfort"
缺點： "Only two Hindi movie"
缺點： "I had to wait and take a two hour flight later because there wasn't enough time to take the shuttle to the domestic part of the airport.,"
優點： "staff was very nice and helpful"
缺點： "movies were not sp good"
缺點： "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
優點： "Not a single thing. I will be talking to a reporter about this since they are interested in the story"
缺點： "I left 3 hours early from my hotel. This was my first time ever being in the Philippines so I did not fully grasp the amount of traffic. I arrived at the check in counter with 52 minutes to spare and they told me I could not board. The plane wasnt even boarding passengers yet. I even went as far as to say that I would leave my luggage as I had to get on the flight. They did not allow this either. They said that I would need to get on another flight. To add insult to injury they did not credit me with ANY of what I had purchased for my previous flight since I ordered through Kayak. I am 100% dissatisfied with ANA and I am asking kayak to rectify what they have done. I have already emailed ANA upper management and will be taking this to social media, the news, and any other outlet I can find. I had to pay for a hotel, miss 2 days of work and pay for a 700 dollar "premium" seat ticket since that was all they claimed they had. I find that last part funny, since I saw about 12 empty seats on my flight. I am hoping to hear from kayak so they can explain why they do business with a company that clearly does not care about it's customers."
缺點： "Again, it was a rough landing."
優點： "Food is good. Flight attendants are nice"
缺點： "On-flight entertainment has very few movies selection. TV screen can't be tilted"
優點： "Crew is always very polite......."
缺點： "Food...........all Japanese style..........upsets my stomach."
優點： "Just ok"
缺點： "The crew and the service"
優點： "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
缺點： "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."
優點： "The boarding process was easy and straightforward, the seats were comfortable and had individual entertainment screens, the crew was very polite and helpful. For meals, everyone was given a printed menu at the start of the flight so that meal options could be easily made."
缺點： "My only complaint is that I would have liked to see more frequent offers for water refills during the flight, since water cups are so small and staying well hydrated on flights is difficult but essential."
優點： "crew was pushing , no time in an rush all the time"
缺點： "service level"
優點： "Plane was super clean and comfortable. A long flight but we'll cared for by host."
優點： "Super good crew."
優點： "Amazing staff and service!"
優點： "Very cramped seats"
優點： "Great foods and services"
缺點： "The plane needs upgrade business class seats"
優點： "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
缺點： "Nothing Better than average flight"
優點： "The food selection, there is several pre-order meal based on diet or your religion"
缺點： "The seat pitch at least 33""
缺點： "For better leg room in business class go for the bulkhead seats"
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
優點： "Five Star Singapore Service on board the aircraft."
優點： "Everything on time and smooth. Great service. Great pillows and. Plenti snacks anytime I want it. Very comfortable seats. Entertainment System fabulous."
缺點： "All good"
優點： "Excellent customer service, helpful staff"
缺點： "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
優點： "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
優點： "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."
優點： "USB and plug for every seat, reasonable leg space and leg rest, good food choice and very attentive crew."
缺點： "No negative points"
優點： "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
缺點： "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
優點： "Clockwork prompt"
缺點： "The desserts. The bun."
優點： "Most everything"
缺點： "Crying babies made it tough to sleep the whole flight"
優點： "First class service with economy prices via Kayak! Blankets, pillows, full meals, snacks, entertainment, hot towels before take off and landing. The crew is always spot on! I love Singapore airlines!"
缺點： "Because the flight from IAD to London was cancelled, I never made it to this flight."
優點： "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
缺點： "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."
缺點： "There was not much leg room in the seatings"
優點： "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
缺點： "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
優點： "I've always flown Singapore airlines wherever possible. Standards are unbeatable until this flight..."
缺點： "The dinner was terrible. I am a long time customer of Singapore Airlines and I know where the standard are. The food on this flight was the worst I've seen. The starter (vermicelli) was overly salty, dry and severely undercooked. The main course was acceptable but the portion of chicken was more like side dish not main. Missing sides."
優點： "AMAZING IN EVERY WAY. PLANES ARE OUTSTANDING SERVICE IS OUTSTANDING INFLIGHT STAFF ARE EXTREMELY POLITE AND FRIENDLY AND ELEGANT!:)) AIRPORT IS SUPERB THIS IS MY FAVORITE AIRLINE!"
缺點： "THE WEBSITE LISTS PRICES IN SINGAPORE DOLLARS AND IT IS ONLY IN THE FINAL STAGES OF A BOOKING IS ONE TOLD WHAT THE US $ PRICE IS. THIS NEEDS TO CHANGE. WHEN YOU CALL SINGAPORE AIRLINES THERE ARE VERY LONG WAIT TIMES."
優點： "friendly staff top Service top Inflight"
缺點： "old aircraft, no usb or power point charging. choice of 5 movies"
優點： "Service from Singapore airlines"
優點： "The service, seats, food, drinks and bed!"
優點： "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
優點： "Best serves ever will fly every time"
缺點： "It is really good experience. All the flight attendants are good"
缺點： "All good"
優點： "Crew were helpful. Food was good, pillows and blankets in every seat was great. Seats a little small."
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "They whole process was just too tiring, especially when passengers were expected to lug around all their packed bags, instead of the airline catering to hold the luggage in the airport holding area"
優點： "No fuss flight but lacking that something extra"
優點： "Fast boarding"
缺點： "Hot cabin. Chairs makes so much movement when the back of the chair where the folding table is moving. Chair movememt of the seatmeat is felt in the same rows of seats."
優點： "To be fair, my rating will be very high due to it being the first time flying Business Class on Singapore Airlines. Unfortunately it was a short flight so I didn't et a chance to experience the whole service properly as I needed. I felt like royalty with the service offered by your staff who consistantly came to check if everything was in order without making a nuisance. Fantastic food and beverage options too. Overall a great experience, but would have liked it to be a 12hr experience instead of 5."
缺點： "Flight was over too quickly."
優點： "Friendly staff, excellent customer service, great food"
優點： "Changed by very helpful ground staff from lousy seats to exit row at no cost."
缺點： "Entertainment interface showing its age."
優點： "The flight was half full. The staff reassigned me a seat to an empty row so I could stretch out and rest."
缺點： "I ordered the seafood meals and they were terrible on the outbound as well as the inbound flights."
優點： "nice food, plenty of water, good service, quite comfortable & on board wifi if you need it"
缺點： "The entertainment was poor"
優點： "Singapore airlines was awesome. I really enjoyed the hospitality of the cabin crew. They were very helpful and very eager to fill my needs. I will fly Singapore Airlines again without hesitation."
缺點： "Be more descriptive with which connecting flights we need to go on. We were not aware we we're supposed to get on Silk Air as one of our connecting flights, but we did eventually figure it out. It would really help to let us know your subsidiary companies."
優點： "SGN-SIN is normally less than two hours. Business class very comfortable. I did not use the entertainment system -- it had trouble starting, by the way. Crew very attentive to passengers' needs."
缺點： "The aircraft had landed on time. Why does it take so long to start boarding? Of course the delay in take-off snowballed, more delays were added circling the airport of SIN."
優點： "Regional flight so only one cabin attendant. Pleasant and attentive."
缺點： "Wider seats but tha'ts the nature of smaller aircraft"
優點： "I would have liked for them to refund my ticket even though I asked them to. They ignored my request and I didn't get to go on to the plane but I still paid for it."
缺點： "A refunded plane ticket or voucher would have been better."
缺點： "Baggage allowance is lower than most other airlines"
優點： "The seat is very comfortable And the crew is very nice and helpful"
缺點： "The checking service in Taiwan And the manager’s Attitude toward Crisis handling"
優點： "Crew were great!"
優點： "Staff friendly and helpful"
缺點： "My seat 57E could not be adjusted but half way through the flight was given another seat and managed to get some sleep. In our experience Air New Zealand is tops."
優點： "The crew is amazing. Always friendly, smiling and happy to oblige. Love the New Zealand hospitality. The inflight entertainment has so many programmes to watch, and the list of music options to listen in to is well stocked. Food is excellent. Obviously overate in the 9 1/2 hour flight."
優點： "Friendly crew"
缺點： "Crumbs still on my seat when I boarded"
優點： "Nice, short flight. Smooth ride."
缺點： "Had a middle seat between two very large women. Couldn't be helped, was a full flight."
優點： "Short flight. No problems."
優點： "Crew was really nice however slightly absent during the flight."
缺點： "Drinks should have been more frequently offered . Refreshments/water seemed hard to come by I had to chase them down in the galley only to get luke warm water...? Seats are pretty cramped and small with not much room."
優點： "A whole season of New Girl!"
缺點： "Was very crammed."
缺點： "Air NZ serves the special meals first but never offers passengers a drink. By the time the meal and drinks trolleys come round for the rest of passengers, most people have eaten their special meal."
缺點： "No enough blankets when feeling cold"
優點： "Punctual flight, great boarding and great baggage service."
缺點： "Bag drop could be improved with more personnel to help."
優點： "Everything else."
缺點： "The departure was 20 minutes late (not too much), which delayed the arrival in NZ by the same amount."
優點： "The staff was very helpful"
缺點： "The plane was delayed for more than one hour which we did not have sufficient time for transfer to LA. We have to run instead of walking."
缺點： "Crew was so busy that they kept overlooking my husband and I when doing the rounds of everything, We felt like we were singled out to be ignored, even though we paid for Premium Economy. Our flight was delayed for more than an hour. Food was barely ok even though we had been on Air NZ Premium economy 4 times now, was sorely disappointed with the food provided."
優點： "Staff were lovely and food good ."
缺點： "Very cramped in window seat, quite claustrophobic really. Not a comfortable 11hr flight."
優點： "Good seats great staff"
缺點： "Paying for movies not impressed"
優點： "Good seat, very pleasant crew."
缺點： "No entertainment so can't score that. Basic snacks"
優點： "I LOVED my flight to LA PERFECT The flight from LA to Auckland was not as good, seating fine, LOVED THE CHECK IN LOVED THE PHONE SERVICE when i called to increase my weight of luggage..."
缺點： "I could not hear the entertainment because engine too loud I did not experience this on my flight to LA , I found the crew were not as pleasant as the crew to LA, could be that they were tired, if i had to rate NZ Airline from my trip to LA.... I would be shouting my pleasrure and did while in LA coming back truly was a different experience however going was so good... I will gladly fly again"
優點： "Service was very good despite our one hour delay! Everyone was appropriately apologetic though."
缺點： "Flight was one hour delayed not due to equipment but because the ground crew failed to load the cargo in time! That was annoying. (Then an ill patient had to be removed resulting in a further delay trying to retrieve her luggage.) I felt bad for those with tight connections."
優點： "It was a very pleasant surprise to receive an upgrade at the boarding gate to a Skycouch. While I was too tall to make use of it my wife was able to use two thirds of it and get a good sleep. The flight attendants were excellent, friendly, warm attentive presenting the very best of Kiwi hospitality."
缺點： "Nothing - everything was a shining example as to why Air New Zealand continues to be rated so highly."
優點： "arrived early at destination ground crew helpful with seating"
優點： "Most of the flight attendants were helpful and friendly"
缺點： "One of my pet dislikes would be when some passengers have oversized carryon luggage that take up all the room in the overhead compartment of their own and the next one! My bag was about 3 compartments in front of me, which I didn’t mind, until someone tried to claim my bag as theirs..."
優點： "Very smooth, uneventful flight, perfect, in other words"
缺點： "More leg space should be given to who have height to6”1’ or so."
優點： "Entertainment was good"
缺點： "The chicken pasta meal was pretty dried out and terrible"
優點： "Crew were friendly"
缺點： "Vegetarian options were all very similar. Over a 32 hour flight time I was provided with beans for breakfast/lunch and dinner. I would have preferrred more variety. Also being seated between two others was quiet uncomfortable for a long journey flight."
優點： "The crew were very pleasant and the meal was delicious. The flight was really smooth and most comfortable. Not quite the same leg room as the e dreamer."
優點： "Excellent gluten free meal offered! I appreciate the extra effort with providing a gf bun and muffin with most meals!"
優點： "the fare is so cheap ,service is excellent"
優點： "Really great service from the flight crews - smiley, polite and we were served drinks twice from a 2.5 hrs flight. Entertainment program was great with better leg space. Overall it was a pleasant experience! Thanks"
缺點： "No free movies"
缺點： "Crew forgot to serve us our meal."
優點： "Food and service good"
缺點： "Had a large person next to me so not much room :-("
優點： "Everything was ok"
優點： "The crew were always smiling and helpful. We were allocated the SkyCouch seat which was pretty nice"
優點： "The staff lady told me to there’s no food available then I told I need to buy it last time my flight was Jetstar was good even everyone can buy food on board but leta I called Chinese lady understood how I was hungry she brought me bread with batter and coffee that’s was good and best service I always thank to her service"
優點： "Air NZ are great. Kayak are not,"
缺點： "I couldn’t tell about the food and entertainment because even after several call to Kayak trying to upgrade to a flight where food and entertainment were included because it said “no meal service” on my itinerary I was assured they were included and what do you know. They weren’t. I will never be using Kayak again. Very poor serve from people I phoned. They did no know what they were doing."
優點： "Entertainment options"
缺點： "The fact that our booking through Kayak did not record we had booked luggage. We KNOW we had booked luggage. Air NZ wanted to charge us $160 each bag. Eventually BYOJet got us through to Virgin who allowed us to buy luggage for $25 per bag. Thank you Virgin for your wonderful assistance 1 1/2 hours before departure. Virgin's standard ticket has 23kg luggage included. What is the problem with a ticket bought online through agents such as BYOJet and Kayak?"
優點： "Really quite comfortable seat and space wise Good to see entertainment still in the back seat"
優點： "Happy helpful crew"
缺點： "Slow to board and no gate on arrival. Had to be bused to terminal and waited ten minutes for the bus to arrive."
優點： "Quick, efficient service"
優點： "Friendly crew, good in-flight entertainment"
缺點： "Flight was running about a half hour late"
優點： "The capitan spoke and explain that was perfect taking into account that was a cloudy day."
優點： "Getting on was a delight in Wellington. Having two set of doors open was great."
缺點： "Getting off in Auckland, only the front doors open so took what felt like ages to get off."
優點： "Everything is perfect."
缺點： "Nothing to complain, simply perfect."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
缺點： "Better inflight entertainment"
優點： "Kind and very helpful."
缺點： "A little more room for people with weak legs."
優點： "Checking-in was super simple, and speedy. All the staff I had contact with were very polite and professional"
缺點： "I had exhausted the entertainment system before I finished my first leg of the outbound journey."
優點： "Seats weren’t all that comfortable."
缺點： "Service and meals were good."
優點： "cheuk in 快！吾使等太耐！"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "I had a fast and easy check-in at Denpasar airport. In flight service by cabin crew was very good, as I normally get in the business class at Emirates. Flight left Denpasar on time and arrived in Auckland some 30 mins early, which was nice. Enjoyed a late dinner - the mie goreng ayam was particularly tasty!"
缺點： "In the past on overnight flights Emirates I have received a pyjama set in the Business Class, which made it very comfortable to sleep. But this time this was not given, so I had to sleep in my day-wear, which was a bit uncomformtable."
優點： "Obviously Biz Class is a great proposition for a flight of this length and once again the experience was a good one. Staff are always friendly and very attentive."
缺點： "We are not big eaters but when you leave at 10am then a lunch and breakfast is a bit of a stretch and even with light snack options we found ourselves hungry. Breakfast was not too flash"
優點： "The exit row due to my size good choice"
優點： "The crews"
缺點： "The wifi is bad the food is bad im in business class"
優點： "All of the above"
缺點： "Nothing that i didn't like"
優點： "The departure and return flight time, for the price I paid, I felt like I was in more than an economy flight. The meal, the baggage quota, the entertainment. The time flew because by the time the movie had finished, we were starting to descend. I will always look for this flight with Emirates. There is no other flight in comparison, in what you get for your Buck. I believe that other Airlines, ie., Qantas, Virgin Aust, both give you a flight and service, for nearly the same fare but you only get 7kg luggage, no meal just the basic entitlement, tea/coffe/water with a biscuit or something like that and NO ENTERTAINMENT, NO COMPARISON!!!!"
優點： "Footrest would be good for a long haul flight."
缺點： "Noise of serving some people dinner in middle of night interfered with sleep. Deep dip South meant no internet for much of the flight lots of noise and inconvenience trying to fix Tvnz for (rude) lady in front"
優點： "I loved the food, wide selection of movies and more leg room. Even the luggage was better handled by this airline. For extra 20 pounds, you pay 50 dollars which is pretty reasonable..."
缺點： "Can’t complain about a thing."
優點： "Travelled Business Class - a great experience."
缺點： "Slow to board."
優點： "Really liked the long journey. Was a bit nervous given the 15 hour flight but was pleasantly surprised. Service was good as well."
缺點： "The crew were really young and not very talkative."
優點： "The plane was spacious and we had really good seats , next to the toilet and wall in front of us. Super, as we were traveling with a toddler and he was able to sit on the floor in front of us and play with his toys. Food came out promptly and was tasty. Loved the goodies for the kids, little blanket and scotch pad."
缺點： "The delay in boarding! It’s hard work when traveling with a toddler."
優點： "Good facilities, food and entertaniment. Seat comfort not so good."
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
優點： "The service, food and boarding were all excellent. It brought back the joy of flying like what used to know in the 80s."
優點： "The food was good and the service was great. I also had a great seat in the front row."
缺點： "We were delayed by over 2 hours We had no where to park when we landed so we had to wait for buses to take us toche terminal There was no new and exciting movies that excited me"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Extremely quiet plane since they placed people in front of the half empty plane. Great plane food and internet access, limited to text but still incredibly useful to text people from the air."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
缺點： "I have transit for 18 hours and they did not give me a hotel I had to pay for it because they were saying my ticket is not eligible are you really get disappointed from this"
缺點： "I checked in online, but when I went to drop my bags there was about a 20 min delay. the agent needed to make 2 phone calls and conference with 2 supervisors. All this without letting me know what was going on."
缺點： "Very late. Caused us to miss outlet rental car. Left us stranded at the airport."
優點： "Great entertainment system. Lots of leg room best airline"
缺點： "Late departure but made up time in flight"
優點： "The crew were excellent, very helpful and friendly. The most friendly crew I have flown with. Qantas could learn something from Emirates."
優點： "Seamless flight with usual high standrd of on-board service and food"
優點： "The entertainment system"
缺點： "Everything else"
優點： "Good entertainment, spacious seating and a friendly staff."
缺點： "The boarding process takes longer with the Airbus 380 and the flight from Dubai to SFO is delayed very often. Staff at the airport could provide timely updates about the delay and the boarding process. I would like to see more options in the raw Vegetable diet as I got the same food for Lunch and dinner"
優點： "Great entertainment choice on board. Free, cheap in-flight Wi-Fi."
缺點： "No free seat selection available anymore until checkin."
優點： "Check-in was efficient and staff were extremely helpful. Flight itself was comfortable, food was actually tasty, and in-flight entertainment was great. Overall an amazing experience compared to US carriers."
缺點： "Boarding was a bit disorganized."
優點： "I enjoyed my first time flying with Emirates from Australia to New Zealand The checking in was quick, easy and the staff were friendly. The crew were polite, and friendly with excellent customer service. Refreshments and Entertainment were first class. I will be flying Emirates from now on."
優點： "Cosmetics kit is of high quality. Airport pick up and drop off."
缺點： "Seats are not wide enough and uncomfortable for business class. Not many food options. TV remote is not intuitive. When seat is turned into bed, it is not 100% flat, and has some elevation. Cannot comfortably speak with co-passenger due to privacy board that doesn't come down fully. TV positioning is not ergonomical and co-passenger's TV screen is too bright when trying to sleep."
優點： "Comfortable cabin, attentive crew, if somewhat aloof. Food okay, but better than a 2 ounce package of salty pretzel mix for $3! All in all, quite good."
缺點： "Nothing comes to mind."
每天清潔，並在 台北飛往 奧克蘭的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 台北飛往 奧克蘭的機上會提供口罩
從 台北飛往 奧克蘭的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 台北飛往 奧克蘭的彈性機票