優點： "Simple check in and boarding, right on time."
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "Nothing to complaint. Excellent airline nowadays"
缺點： "Very good airline except for the fact that the staff at Narita airport."
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "Crews were amazing."
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
優點： "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
優點： "Wonderful crew"
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
缺點： "Flight attendants"
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "It was very good no prO lens at all:)"
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
缺點： "Cancelled flight"
缺點： "Double standard"
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "The seating on this plane was super spacious and comfortable- leg and seats. Also the seatbelt gave real room. The plane was cleaned; crew friendly, food delicious- featuring semi- famous chefs and well ventilated."
缺點： "Flights should enter from back to front that way you're not waking over people to get your seat.-"
優點： "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
缺點： "None whatsoever."
優點： "So cramped. Very uncomfortable flight."
優點： "Great service."
優點： "Food was excellent and service came frequently. In-flight entertainment was amazing."
優點： "I got an upgrade!"
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
優點： "Ms Yoshinaga went out of her way to make sure everything was smooth for my experience."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "The meals. The attention to service details. The seats are better."
缺點： "Ticket reservation follow up."
優點： "Crew was very pleasant"
缺點： "Food was fair, not great."
優點： "Superb services!"
缺點： "I don't think there's anything I didn't like during my journey"
缺點： "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"
優點： "Food, pleasant and helpful flight attendants"
缺點： "Long layovets"
優點： "I like the food best.."
缺點： "Hope there will be more tracks from arashi."
優點： "Very comfortable plane, even full. Polite crew."
優點： "Food Service Crew actually cares about you"
優點： "Very nice quality crew and consistent service. Very helpful at desk check-in. Compared to US airlines, is much prefer Japan Airlines!"
缺點： "The flight was late to board. The crew was polite but not overly friendly. I wish they had an earlier flight so we didn't have a 15 hr delay in Narita but I guess the itinerary is what it is."
缺點： "Sits not suitable for long distance travel"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The layover in Denver worked out perfectly - no long wait. The United entertainment availability. Friendliness of crew. On-time flight."
缺點： "The leg room. Small size of complimentary snacks. No screens for United entertainment so you had to use cell phone, but this eats battery and no power in our zone"
缺點： "Couldn't make"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Everything was smooth"
缺點： "My seat wouldn't lean back on this flight, it was able to I think it was just jammed."
優點： "The crew was so friendly and accomodating. What a great experience!!"
優點： "Eventually got home safe and sound."
缺點： "Delayed after boarding because of a technical issue and then after waiting over an hour we had to deplane and board another plane in a different terminal. That was a bummer"
優點： "Makes such a difference with the crew is smiling and friendly. What a nice change from the overall attitude you normally get flying united."
缺點： "Entertainment system"
缺點： "The free in-flight wifi entertainment did not work. The cabin was too warm the whole flight. I was sweating in a Tshirt."
優點： "Superb crew With lights dimmed steward found me and brought me a drink Just a mention about how I would like one during routine service I felt got special service but they probably do that for everyone Very nice Felt crew went out of their way to make sure all nerds taken care of!"
缺點： "Baggage claim in different terminal than where we landed No signage"
缺點： "Too many seats too close together. The entire trip was too hot and stuffy. The flight attendants showed minimal care about the uncomfortable hot and stuffy environment."
缺點： "thank you"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "I really love the customer service of wheel chair for my mom , he was super nice , could not believe that he took care of my mom untile her seat , amazing . His name was Brooks Vestal , I will never forget this flight"
缺點： "So crowded it was unbelievable. The seats are jammed together way too tight"
優點： "Stewardesses were nice"
缺點： "Captain did not show. Had to wait 45 minutes for a new crew!"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
缺點： "Sat on the plane for over an hour at the gate. Then it took another 30 minutes to taxi and take off. No food, drinks or restroom b"
優點： "They had a free snack."
缺點： "I do not like downloading an app to get entertainment. Boarding process is better than some, but stinks compared to Southwest."
優點： "They got us on this flight (the last one to SNA for the day) after we missed our original connecting flight due to delays on the Frankfurt to Houston flight."
優點： "On Time!"
缺點： "Delayed flight. Delayed luggage"
缺點： "The pane was 2 hours delayed due tom problem at airport. While we sat on the plane for 2 hours in old uncomfortable seats (5pm - 7pm) we were not offered refreshments or snacks. When the flight finally took off and they got to us after 9pm, they had ran out of food. Lastly, this plan was made for short flights. No one should be asked to sit in those seats for 7 hours."
缺點： "Gate attendant had a snide attitude and made a joke about the possibility that a Samsung 7 could cause an explosion in flight over the intercom. Very unprofessional."
優點： "Nothing good"
缺點： "They changed my direct flight to a connecting flight. My bag didn't make it either."
優點： "I missed my flight and the front counter was very, very cheerful at 8pm and helpful. I was able to get on the last flight. There was no food or entertainment, but it's a short flight. I didn't really mind. Just happy to go home in comfort with my upgraded exit aisle seat and no one next to me."
缺點： "It was a 6 hr. flight and neither entertainment nor food was complimentary. We were given a tiny pack of pretzels. You expect to at least receive a lunch on a 6 hr. flight. Disappointing."
優點： "Early boarding for passengers with children under age of 2 was super helpful for me as I was traveling by myself with baby for the first time!"
優點： "It was nice and smooth and I had an empty seat in between, it doesn't make 5 stars because I was in coach."
優點： "Flight was on time and early to destination"
缺點： "Stuck in 32D, seat didn't recline, bathroom was my headrest, tv screen wouldn't turn off, no legroom at all.. Just a miserable flight."
缺點： "too much $ for 1/2 a meal."
缺點： "Getting rerouted to LAX. It would have been much less expensive to book a flight to LAX originally."
缺點： "My flight was late causing me to miss my connecting flight. Having to spent the night here at the airport. I'm still here waiting. I was rebooked on a 11:55am flight for this morning 7/19/16. Very disappointed."
優點： "The crew was excellent, mindful, courteous at all times. The food was warm, well-cooked, fresh with a variety to please most eaters."
缺點： "The seats were a bit worn and mildly uncomfortable, but otherwise the flight was incredibly enjoyable."
優點： "I traveled with a 2yr. Old and boarding first really helps to get settled in our seats."
優點： "We arrived early."
缺點： "We were in group 5, We couldn't take our carry on. They ran out of space for it in the overhead bins. Had to check it."
優點： "Took off early!"
缺點： "One stuartist was very frank and unwelcoming."
缺點： "Julie was the most rude person I've ever had the Unsatisfaction Of meeting."
優點： "Boarding was easy, crew were friendly and a smooth sailing flight."
優點： "did not enjoy my flight whatsoever."
缺點： "they had to change me and about 10 other peoples flights because of the delays from "cloud cover" (what the hell?? terrible excuse) then the attendant LIED to me about where my bag would go. i missed my flight because of this, had to get re routed to san diego over 2 hours from my house, and my bag was sent to john wayne so i had to drive ANOTHER hour ans a half in traffic out of my way all because that illiterate moron of a flight attendant didn't know how to communicate with her coworkers about where our bags would be or how we could get them. absolutely never flying united again. horrible. what an awful day. they DO NOT deserve my hard-earned money, and the people deserve to know how truly crappy their service is."
缺點： "I did not make it on time to a wedding because of the delay & problem with the plane."
優點： "Very basic flight I can't get stars to delete Food and entrain 0. Comfort 0 cre 7"
優點： "The flight attendants spoke Mandarin and were in general pretty friendly and helpful at one-off requests (for a cup of water, or removing trash when I could not) even when they seemed annoyed."
缺點： "The food on the international flight was terrible -- but I think that's to be expected on most American airlines. Eat heartily and happily before flying."
缺點： "Poor management of delayed flight and boarding"
缺點： "There was a one hour delay in our boarding and departure times which cut into our travel times."