長榮航空, 日本航空和泰國航空都已經豁免了從台北市到大阪 關西國際機場的機票更改或取消手續費。請在他們的預訂網站上再次確認相關條款與政策。
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
優點： "On time"
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
優點： "Pretty much everything"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
缺點： "No vegetarian options on the main meal menu"
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "Very helpful staff. Easy check in. Comfortable seats."
優點： "The service"
缺點： "Landing was horrible worse landing I have ever had"
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "服務 電影 雪糕"
優點： "As expected not overly done nor less of comfort and services. Only it was confusing that I had to move from international terminal to Domestic terminal due to first transfer was with in Domestic airport."
缺點： "I have purchased Japan Airline to travel but unexpectedly I had to deal with American Air for half of my flight. God help them please. It was hell from start to finish. Japan Air, I feel sorry for you that your alliance with American Air."
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
優點： "Lots of room in premium economy, good entertainment selection. Clean bathroom ! Excellent service. Food was mediocre."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
缺點： "To Osaka was very good. Return flight back to US was mediocre. Flight attendant was forgetful about getting even water even with a half full flight."
優點： "The staff"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "The stewardess of the flight from LA to Osaka was awesome , I don't remember her exactly name , I think she is older then other crew members working that day on economy class . She was very professional , serving customer with the best she can. Always smiles. I feel good whenever I see her walks by, smile and very professional When the meal was serve but they only had one dish to choose instead of two ( I guess that day Chicken Masala dish was high on demand so there are only Japanese dish left) she said we are so sorry with a very sincere gesture , I chose Japanese food because I like Japanese food anyway , she politely thanks me for my choice and later bring a bag of small mix snack for me and said thank you for being flexible . Later on, when we getting off the airplane she even helped me to stroll my carry on out to the airplane because I was carry too many stuffs with me and my daughter being so tired of the long flight so I have to comforted my daughter . The stewardess saw that and helping me a hand . I wish every airlines has someone like this crew member . Thank you so much for the awesome service on Japan Airlines."
優點： "Seats are extremely comfortable even in economy. Service was attentive and very gracious. Both meals were above average for airline food. Made a 12 hour flight seem much shorter!"
優點： "All were very polite and were very through when checking the cabin before departure and landing"
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "The level of service in Business Class was perfect. Flight attendants were friendly and very helpful"
缺點： "I thought the food was just so so. However, that's always a matter of personal taste."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "Good service."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "Food & entertainment"
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "JAL has customer service that no other airline comes close to."
缺點： "Nothing, JAL is perfect. I mean it"
優點： "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."
缺點： "Not much leg room"
優點： "Seat was very comfortable and had many games and movies to keep me preoccupied during the flight."
缺點： "I didn't like that the crew at check-in and the crew on the plane told me different things. The crew at check-in told me I could keep my purse with me, and the crew on the airline told me I had to put it overhead. Please be consistent! Flying is very stressful for me, and I want the staff to make it as stress-free as possible. As for boarding, I wasn't allowed into the gate until an hour before. What really bothered me was that they had already let some people into the gate and shut some other people out. Either let people in or don't. Don't follow the rules halfway because then they won't mean anything. I was very shocked by this and have never experienced this at any airline before. All I wanted to do was sit down and relax at the gate before boarding. If this ever happened to me again, I would not fly with the same airlines. To think that this was a JAL flight, with such a high reputation of customer service, makes me even more wary of booking a flight with JAL. I didn't appreciate being treated that way, and I will not tolerate it if it happens again."
優點： "Staffs areattentive"
缺點： "Chair space so limited"
優點： "attentive flight attendants, the aircraft looked reallly nice & they gave me a good seating position w/ more leg room"
缺點： "on a 12 hour flight they served meals only twice, at the beginning and at the end.. i was really starving in-between for somethign heavier (though u can ask for those biscuits etc).."
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
缺點： "Requested Vegetarian Meals. Didn't get them"
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
優點： "Me & my family already travel from penang malaysia to kuala lumpur air port, reached KLIA to check in, the MAS/JAL counter told me that our ticket been void by agnet kayak/flight network. Nothing can the counter do till i've to call kayak/flight network. One hour conversation from malaysia to canada. What a wast & replace me with air china. Stupid kayak & flight network."
缺點： "The main entree was not very good."
優點： "Entertainment was excellent"
缺點： "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
優點： "Short flight."
優點： "During the flight the air hostesses we're constantly attending to passengers. Excellent flight."
優點： "It seemed more spacious. Food was pretty good."
缺點： "Selecting seats online"
優點： "Crew was very friendly and the service was reasonably good."
缺點： "Seats were not very comfortable."
優點： "I enjoyed the selection of food and how it was mostly Japanese style. And the drink selection is very good."
缺點： "It is a problem of flying economy, but our seat space was a little tight. I would have enjoyed a broader selection of movies as well."
優點： "Excellent crew!"
優點： "The crew was very friendly and attentive. They look after the customers."
缺點： "I can't think of anything that could have been better."
缺點： "A pair of babies wailed and cried for almost the entire 10 hour flight. Was this ANA’s fault? Of course not, but they could’ve suggested to the parents ways to help with their children."
優點： "Service, crew, seats, punctuality"
缺點： "Bad food, cold coffee and tea."
優點： "Timely schedule"
缺點： "Foods and beverages quality/variation"
優點： "The flight was late checking in. The staff handled the situation well and kept the passengers informed."
優點： "I like the service. I love the food,"
缺點： "Nothing for complaining, everything is good"
優點： "The service was exceptional"
優點： "Staff were very helpful and very foamy and comfortable seat"
缺點： "No boarding zone number called in economy"
優點： "Flight check-in counter was so nice and accommodating. Makes me never want to go back to rude America."
優點： "The plane came from LAX was 45 minutes late...but not a problem.....still ok"
優點： "The crew were helpful, attentive and nice. There were vacant seats so i was able to change to a more comfortable seat."
缺點： "The food was horrible. The selections for movies is quite limited."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
缺點： "If the seat reclined a bit more, would be nice."
缺點： "The business lounge in honolulu"
優點： "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!"
優點： "The crew is so friendly, planes are nice and pretty good movie selection. They are nicely organized too. All of the American airline companies should learn from them!"
缺點： "Food for vegetarians is not very good. But they certainly feed you a lot."
優點： "It was a fast flight, the crew was very accommodating and it was very comfortable."
優點： "Great service and crew. Boarding was quick and efficient."
缺點： "No personal inflight entertainment, but it wasn’t an issue with such a short flight from Sapporo to Tokyo."
優點： "Great crews and good foot space!"
缺點： "Food was terrible! Getting worse every time !"
優點： "Overall comfort was good"
缺點： "Drinks like fruit juices were given in too small portions like a quarter cup by stewardess; as if the drinks were being saved or rationed Not much choice for movies. Movies were not well selected"
優點： "Friendly staff. English language not too much of an issue. Ample personal space in economy class compared to other carriers."
缺點： "Asian Vegetarian meal not very good. Seems like whichever company they use to buy the food makes a half hearted effort in their selections for the food tray. If you're going to put a couple small pieces of lettuce and a cherry tomato into an already small container and call it salad, why bother? The rest of the meal wasn't pleasing either. The fruit was nearly frozen it was so cold. The entree had a few different things but still a weird combination of veggies."
優點： "Good service"
優點： "crew was professional and very attentive and beer and wine on the flight."
缺點： "wish they had more movies choices from the u.s."
優點： "Excellent, polite service, very comfortable seats."
優點： "Service in side."
缺點： "Air host listen on time"
優點： "Excellent food. Very nice service."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "I love this airline! The flight attendants are so polite and cute and the whole ride was a great experience."
缺點： "I asked to move my seat to an aisle seat in order to not disrupt a neighbor when needing to use the washroom and was kindly given another seat by the flight attendant but then was later asked to move back to my center seat. Having me move around caused confusion and made a ackward situation for me."
優點： "Great flight"
優點： "One of the best inflight meals. They serve snacks on top of main meal."
缺點： "The shuttle bus to the plane was crowded. Limited movie options."
缺點： "Delayed flight an hour and a half"
缺點： "Queued up with other Star Gold etc. customers (they have 2 queues, one for Diamond and one for other statuses). There's a sign on a pole. People queue up, then they swivel the pole round so I'm in the wrong queue now. Try to move, lose place in queue, they swivel it back the way it was... Good airline but boarding especially for domestic is disorganised with poor signage etc."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "Very nice flight. The plane was in great shape and the stewardesses were very nice."
優點： "Legs-room was good."
缺點： "Sit have good legs-room, but not a great comfortable sits... Food can be better."
優點： "Delightful service, comfortable seats, delicious food... what a treat! It was a pleasure to fly ANA and I look forward to doing so again."
優點： "Service was friendly and enjoyed the USB charger."
缺點： "Seats are just not designed for humans! Ergonomically there could be improvements. I also feel seats are too low."
優點： "Cabin comfort"
缺點： "Only two Hindi movie"
優點： "I liked the crew both on the ground and in the plane. They were friendly, responsive, and skilled. I liked the seat which was comfortable. I liked the quilt and pillow for sleeping."
缺點： "There wasn't anything I can say I didn't like. The movie selection could have been better. The video or TV lacked high-end shows - HBO etc. The headphones could do a better job of blocking out background noise."
優點： "Staff was friendly, Aircraft was clean and tidy."
缺點： "Food was poor, there was no space, even domestic flights have more space than this one.!!"
優點： "Quick boarding, comfortable seating and amazing flight crew."
缺點： "The flight crew was great. Also there was more then enough in flight entertainment for the entire flight."
缺點： "Airport boarding lounge was ice cold. Staff couldn’t be bothered with it."
缺點： "Good everything"
缺點： "食物沒有很美味，希望可以改善 !"
缺點： "耳機很不舒服 餐點"
缺點： "航班太少. 可以增加多ㄧ點航班"
缺點： "I didn’t know My stop over would be more than 8 hours between flights Very disappointed. I don’t think will use your services again"
缺點： "It would be better if it was on time"
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
缺點： "Could have a better"
缺點： "Thieves cut the lock on my luggage and robbed me of valuables during my 2 hr layover in Bangkok. Spoiled my trip"
優點： "All my family wanted to have chicken flavor ,but we all got the wrong one"
優點： "They used a new aircraft. From Jakarta to Taipei was the worst, they used an old aircraft."
缺點： "They do not have additional new movie on board. The movies are remain the same when I flew from Honolulu to Taipei in April 2018."
優點： "Very clean and on time"
缺點： "Legroom was tight. Much less than the sfo/Tiapie leg"
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
缺點： "Frigid cold"
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "Excellent condition of Aircraft"
優點： "Everything is good & went fine!"
優點： "same as above"
缺點： "same as above"
優點： "It was very organized ."
缺點： "Nothing ."
優點： "Your system Kayak in general"
缺點： "You do not know what has happend to the bookings of your customers. With some routes, I completed my trips, then, you still run marketing email on those. For cancellation, even you still hold my original amount of money once placing booking, then, you charged again the second time for cancellation fees"
優點： "China Airlines has generally been a step above the average. The name is a bit represented as this is really a Taiwan Run and based airline that has been influenced by the western business practice."
優點： "My seat was spacious while my wife's seat was up in the front and cramped."
缺點： "I don't understand what was going through the China Airlines check in agents mind when he never asked us where we wanted to sit and decided on his own to seat us 10 rows apart from each other? Very very disappointed."
優點： "Fly China airlines you won't be sorry"
缺點： "They damaged my luggage"
優點： "All staff were really attentive and delivered an excellent service quickly and efficiently."
缺點： "Older entertainment system and still decent"
缺點： "I dont eat pork and both meals have pork in it."
缺點： "Curry chicken noodles"
缺點： "The next phase in Taipei the following day was just the same circus as CA handed us (without clear information or announcements) off to any available carrier to get us to our intended destinations, again not communicating well; Turned over to Eva Air - who seemed to have the situation under control and knew how to communicate - loud and clear - to all customers - what we were going to be doing and when and why. In the future - flying Eva - even though this was the first ever event of this type I have had flying China Airlines. Eva provided both meal vouchers and boxes of candy to each and every customer affected while we awaited our flights to our final destinations. CA was silent - and also very absent when we arrived in SFO and went to collect our baggage - again Eva being the party taking action and responsibility to help us get our bags, with 1 of 3 damaged by CA handlers)."
優點： "Professional staff"
優點： "Very accommodating."
缺點： "Flights were delayed taking off from LAX and Taipei."
優點： "Love of the leg space on the 777."
缺點： "Just the trip length, hehe."
優點： "Very disappointing because we didn't get our luggage up to now"
優點： "Good connection time"
優點： "On time."
缺點： "No entertainment was provided."
優點： "This airline is going out of business in the US. They have had great fares from LAX to Hong Kong and Bangkok. It seems the airline has been mismanaged or has had political restraints despite always being full. I was lucky to purchase the last roundtrip flight LAX HKG BKK before the online bookings were pulled for the LAX route. Hence, my flight to HKG and the return to LAX were empty flights, which is such a loss for an already dying airline. The crew were still polite and hardworking unlike US airlines."
缺點： "Now you cant fly LAX or SFO to Asia on this airline. Bezos or Gates should buy the airline."
優點： "cabin crews"
缺點： "Be punctual"
缺點： "Get better food"
優點： "Good Value for the airfare"
缺點： "Better and more comfortable seats"
優點： "Staff is friendly. Food is ok"
缺點： "Explain the real reason why the flight is 6 hours delayed. They said “ operational issues.” If we never asked for further instructions, we would never get $ 9 meal vouchers. In other words, some of passengers didn’t get it"
優點： "The food was not bad."
缺點： "Passenger, largely Chinese people, don’t have common sense of not walking around while food is serving, or not standing until the plane stops etc. Instead of being too nice to those bad-mannered passengers, the crew should have made announcements to deter their action."
優點： "Surprised, better than expected in everything"
缺點： "I'm satisfied"
缺點： "Nothing unusual."
優點： "very efficient, very friendly, and an excellent value for the price."
缺點： "Again, we got very good service for what we paid."
優點： "Aircraft was new. Felt very secure."
缺點： "took them 70 minutes to provide me a headset for the entertainment. Boarding was sluggish. Crew was grumpy (and so was I). Seats were cramped. During meal service i was left with only the vegetarian option. They should provide more water/beverage rounds on a 12 hour flight."
優點： "New plane A350. Lots of in-flight entertainment options. I like the external cameras. this flight was cheap and 50% full so i could actually sleep on three seats for this short hop."
缺點： "The pilot could speak slower and more clear."
優點： "Priority luggage pick up"
缺點： "Additional food options"
缺點： "IMAGINE the flight back from TPE-Hong Kong-CNX. “I thought” I book with Hong Kong Airlines BUT the second part was Hong Kong Express; a cheaper subsidiary by someone ? They blanking sell EVERYTHING; seats, food, drinks & likely to go to the bathroom. The flight IS suppose to take off at 16:45 ("
優點： "Pretty typical domestic flight, nothing spectacular"
缺點： "Nothing noteworthy to complain about."
優點： "The crew has provided good service"
缺點： "I will try again next time."
優點： "Friendly staff"
缺點： "Can I get some vegetarian/vegan options?"
缺點： "My luggage come a day late from Ho chi Minh air port."
優點： "Quick and easy checkin, boarding. Hospitality of the crew was great."
缺點： "Food quantity and entertainment"
優點： "Still have not flown out of Vancouver...24 hours later. Flight was delayed because of fog apparently but all other planes were landing and my connection had just landed in it. They did a terrible job updating everyone, no announcements were made so people individually had to go up to the counter. Finally after 2.5 hours of delays they said they just decided to cancel the flight and there would be another one at 7am the next morning. Once everyone got to the check in counter with their luggage they had 2 people dealing with everyone and the line up was all the way down the airport. All they needed to do was gift hotel information which was alittle slip basically saying try one of these 3 hotels. The staff member I dealt with was so confused as to why i had my checked buggage eventhough all 100 people in line had theirs and we were told it would have to be rescheduled and tagged for the morning flight. Seemed crazy how someone who worked for the airline was very confused, I spent 5 minutes explaining it to her then she ran away for 5 to speak to her coworker and came back to say I was correct. They then told everyone who was connecting in Hong Kong to call this 888 number to book their connection. The number tells you to leave a voicemail if you’re basically not calling for accounting or finance! I left a voicemail...of course no call back. You can also reschedule online it says, so I tried and it tells me that my ticket number isn’t correct eventhough it is! It’s the same one on my boarding pass and on my electronic boarding ticket. I decided I’ll just have to wait till I’m at the airport for my 7am flight...wake up to go for the 7am flight and they have delayed it AGAIN until 4pm. We are staying at an airport hotel and you can here planes consistently flying in...not sure the issue. Overall, experience has not been a good one. Staff is confused and communication is poor. I’m feeling doubtful we will ever make it to Hong Kong and Bangkok at this point."
缺點： "Only positive thing was that they put us up in a hotel because of the crazy delays."
優點： "The ride was smooth. Excellent landing and take off. Boarding of passengers was smooth. Congestion was reduced. Highly commended starting from the back to the front of the plane with regards to boarding. The food was good and tasty with ample serving."
缺點： "The cleanliness of the restrooms can be improved and also refilling of toilet supplies could be better."
缺點： "Enhance the choice of movies/entertainment"
優點： "Longer leg room"
缺點： "Online check-in is the worst. The needed information properly inputted does not mean that you are checked in. Despite live chat support, the online check-in is not user friendly. It is the slowest, doesn't make sense program. It is not intuitive. Not a smart application but dumb."
優點： "Plane was new and service was good!"
缺點： "For a 15 hour flight, they gave us lunch after 2 hours into takeoff and then dinner only 2 hours before landing. Portions were small too. The snack only consisted of about 10 pieces of popcorn. Next time I'll know to bring my own food for sustenance. No water offered either"
優點： "Comfortable seating, professional crew, plentiful entertainment, delicious meals. Incredible value for the price."
缺點： "Wifi cost money, $5 for the minimum 15mb, but was very spotty and unusable. Thanksfully there were plenty of other ways to entertain myself and relax thanks to HK airlines."
優點： "Friendly staff"
缺點： "No food or drinks for sale in flight"
優點： "The seats were great and spacious. Lots of room."
缺點： "The food was one of the worst! The staff was not very pleasant."
優點： "They gave us a meal. Hkg to tpe"
缺點： "The flight was d Kaye’s 5 hours ! We didn’t arrive in Hong Kong until 11pm"
優點： "Very helpful cabin cabin crew and attitude"
缺點： "cabin was old, dirty and beat up. Old A330 cabin. the fleet has not refurbished all A330 at this stage."
優點： "The flight was cheaper by a couple hundred dollars."
缺點： "It felt cheap. The plane won't fall out of the sky, but it was lackluster."
優點： "Did not expect anything but it was actually good and pleasant."
缺點： "I was placed in the emergency exit row (not the seat I originally booked) where the seats don’t recline. The entertainment facilities were lacking; every two rows shared a small tv in the middle and my seat didn’t even have a headphone jack."
優點： "Food was plenty...but no coffee."
缺點： "It was delayed for over an hour!"
優點： "I liked nothing"
缺點： "I didn’t like everything"
優點： "Service was great. New airline. Crew was wonderful."
缺點： "All was good, no problems with the flight. Crew was wonderfull."
優點： "Checking in was fast. Customer service was outstanding"
缺點： "Nothing to dislike"
優點： "Quick, easy, great movie options, clean"
缺點： "I received a lot of trouble traveling with my guitar"
優點： "Great crew!"
缺點： "Airplane food....again, simple is better"
優點： "Boarding, seats, entertainment, food were all good to excellent."
缺點： "Crew could be nicer."
優點： "The staff was much better this time."
缺點： "Really need to work on the food. The entertainment can't be on the iPad, there's not much space already."
缺點： "Boarding time too rush!"
優點： "Decent seats and aircraft, individual tv screens, yummy food, friendly and helpful crew, direct flight"
優點： "Easy transfer process, and super professional crew. There was plenty of leg space, and lots of TV and games options. I was pleasantly surprised to get decent and substantial food despite it being a short flight leg."
缺點： "I couldn't check in online: it told me to select a seat even though they were all "taken". So I was forced to check in at the airport. I was surprised that the lunch main was spicy, maybe they should indicate that it's spicy."
優點： "Simple. No bells and whistles. Cheap price"
缺點： "No charging or Wi-Fi available for purchase"
優點： "30 mins early arrived..."
缺點： "Very hot in the cabin."
優點： "Friendly staff"
缺點： "Movies could have more selection."
優點： "I finally got to where I needed to be."
缺點： "Try be get there on time and not have to delay from original schedule for 5 hours."
優點： "Comfortable seat."
缺點： "It's about time Air China improved its food. China Eastern, China Southern, Hainan Air, Xiamen Air, etc., are much better."
優點： "Service was good! Thank you!"
缺點： "I may miss the morning sandwich. It would be good to have more water and more coffee. :)) it would be better if the magazine could be more interesting."
優點： "Amazing crew and service"
缺點： "Delayed an hour due to inbound flight late on schedule"
缺點： "Indian food could've been better."
優點： "The food was surprisingly good. Also staff were accommodating and patient with all the passengers."
優點： "The crew were very attentive. Lie down seat"
缺點： "A little outdated for Business class in comparison with other airlines however for the price i would say it's worth it."
缺點： "We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE" MISSED ALL FLIGHTS"
優點： "Crew was excellent, flight was comfortable, food good."
缺點： "Long line at the check-in/ luggage drop off counter only ONE person for economy check-in. Kiosk did not pull up information so that I could use the shorter online check in/ luggage drop line. No entertainment.."
缺點： "I had a special meal preference as a vegetarian dish. First meal I got was, rice and steamed Napa cabbages without sauce ( little disappointed); second time, they forgot to serve me the vegetarian meal all together. I got chicken dish which I could not consume... I wish I had a crew who could speak English so that I could communicate about the situation, but I just let go of the issue. I am planning to go fasting on my returned ride."
缺點： "The Air China ground staff was horrible. The return flight was late and so I missed my connection in Beijing. One of the flight attendants then blamed me for it because Kayak had booked the connecting flights too closely. I was then shuttled downstairs to ground crew who were terse, uncommunicative, and downright mean. I ended up in a hotel and can only hope this last part of my flight gets better. I’m still in beijing as I write this. And no wi fi on the domestic or international legs of the flight. Primitive."
優點： "Boarding was efficient and quick. New large plane with adequate IFE; I was prepared with pre-downloaded netflix on my ipad just in case. Two meals were served in addition to beverages and free beer/ wine. Our flight from SFO-to Beijing was great and on par with any other airline on a long haul flight. Our shorter Beijing to Osaka flight was on an older plane that did not have IFE, that is where I am glad I had downloaded some videos and movies to watch. This flight was also delayed for 1 hour on the tarmac due to flight control scheduling. No major complaints about the flight or plane. Transit hotels were provided on both legs of the flight in Beijing. They are a coin toss in terms of quality. The first hotel was garbage, dirty and smelled beyond bad of rot and ciggarette smoke combined with Beijing polluted air, breathing was difficult. Upon our return trip to SFO, we had a much better hotel. Cleaner, bigger, and it felt safer."
缺點： "There were a lot of in-flight announcements that were redundant: Ex:Duty free shopping alerts multiple times in a short span of time by different FA. The FA were not very concerned with passengers standing and walking around during taxi on the tarmac..I was stunned not only at the passengers carelessness disregard for safety or rules to remain seated. It just felt like the bar for passenger safety was a left to each passenger to decide."
優點： "Very friendly crew"
優點： "The Beijing/Osaka flight was a smaller simpler plane than the Heathrow/Beijing one, but cconsidering the amount of time both flights take relative to each other, I think it had the better balance of the two."
缺點： "The only thing I'd suggest is while the Crew were great and did offer drinks a number of times, the first drinks run seemed late - although that might just be a combination of needing to wait until the plane has reached full altitude and the desire to clear the unpleasant Beijing air."
缺點： "The food doesn’t taste good"
缺點： "FLIGHT DELAY FROM USA TO BEIJING AND BEIJING TO HCM."
優點： "Everything. Air China comfort and service is great. I travel a lot to China and Air China is my first choice."
缺點： "You name it, I've flown it, but Air China takes the cake for all-around worst experience on a plane. For starters, the idea of customer service hasn't made it's way to Air China. The staff were cold, at best, and rude, at worst. The food is one step below prison food. In my opinion, it was inedible. Every Air China flight I took (and I took 4) were the most turbulent I've ever taken, almost as if the pilot was purposefully trying to rattle us. Finally, one of the most annoying things about Air China is not being able to check in via app. Their tech is from 1987, so you have to go to their airport counter and endure long lines. I will NEVER fly with them again."
優點： "Everything was surprisingly decent."
缺點： "Seats we’re lacking appropriate padding."
優點： "Goof food and service"
缺點： "The flight was delayed by 95 minutes, which screw up my schedule badly.."
優點： "Boarding process was really quick. In half an hour they boarded a complete flight."
缺點： "There was a very rude person sitting behind me. He kept hitting my seat every time I reclined it. I brought up to the flight attendant but she had no intention of getting involved or helping out."
優點： "Service was nice and quick. Plane wasn’t too crowded."
缺點： "It was abnormally cold on the plane, which made relaxing difficult."
優點： "Crew was great, aircraft was comfortable."
缺點： "Each flight was late to take off. Food wasn't good and entertainment could have been better."
優點： "The price was low and that was the only silver lining"
缺點： "-> Food is horrible -> Staff behavior is not pleasant"
優點： "The food service and inflight entertainment"
缺點： "In service entertainment did not start until in the air."
缺點： "Food was bland. Very limited flight entertainment selection."
優點： "It was cheap"
缺點： "I'm stuck in Beijing, they've lost my luggage, no one is helping me and I'm apparently just to wait until the next flight that's in 24 hours after Air China directed me to wrong gate for my transfer."
缺點： "Food and Entertainment was worst. I travel 2nd time with Air China. This I feel like traveling with local Chinese service not like international service"
缺點： "Airline never gave update about the delay. Staff left the boarding counter without informing the passenger what is going on."
缺點： "Delays at boarding n waiting on tarmac per usual on time to the airlines in china is a joke"
缺點： "Old plane with minimal entertainment. Late arrival and my bag did not make my connecting flight."
缺點： "horrible airline."
缺點： "Sit in the flight for 2h waiting for taking off"
優點： "Was not terrible but would not seek a flight on air china."
缺點： "Old seats and poor entertainment. Was fine. And they didn't get our bags to our connecting flight."
缺點： "My first two flights were delayed (1st flight from Changsha to Beijing was delayed for 4 hours and 2nd flight from Beijing to Houston was delayed for 45 mins), so I missed my last flight from Houston to Orlando to go home! And! They lost both of my luggages! Now I'm forced to stay in Houston airport overnight to catch next flight to go home tomorrow morning. Air China did NOT help anything! They wouldn't even help me rebook my flight when they know I will miss my last connect flight."
缺點： "Very long delay. Long wait in the plane, limited inflight entertainment for nonChineese speakers."
優點： "Boarding in PEK airport was so fast!"
缺點： "1. Not allowed to use phones during the flight... at all. 100% ban. This means no music on headphones or any usage at all, even in flight-safe mode. Ridiculous. 2. Forced to shut laptops down a full 30min before landing. So unnecessary. 3. My luggage was soaking wet when I unpacked... a bottle of alcohol from another bag must've smashed and spilt all through my bag. Everything was ruined and wet. 4. No entertainment on the PEK-ICN flight. 5. Crew is just generally aggressive and rude."
優點： "overall experience was excellent, would book a flight with air china again, as well as recommend!"
優點： "Slept for most of the 14 hour flight, but there were 3 tasty meals, great legroom for a 6'1 guy, and okay entertainment."
缺點： "The flight attendants aren't rude, but they're not pleasant, a bit aggressive and forgetful, or they just don't care about what you ask for. They kind of treat you like you're stupid, and by the middle of the flight, you're intimidated to ask them for things."
優點： "Staff and accommodations were great and so was the in flight staff."
缺點： "The worse at keeping their customers comfortable in exhausting, stressful situations during delays, & cancelled flights."
缺點： "Service!!! Not great communication with customers. The line fir cancelled flight was disorganized and wait for 4 hours."
優點： "New planes n clean cabinet nice service."
優點： "The on boarding process was quick and efficient at Songyuan airport. Very clean airport, and pleasant staff. Plane had decent legroom in the economy seating. Food was decent for short flight airplane food."
缺點： "Airline crew never gave any status updates about why the flight was not getting ready for takeoff after everyone was seated and the planes doors closed. Sat there waiting for +30 minutes with no updates. Flight crew never gave immigration cards. Deplaning was a nightmare because we had to deplane in several groups because it was raining and the Hongqiao airport would not let us deplane through a jetway."
缺點： "Food and service. They need to improve in many areas."
優點： "So much space for the legs!"
優點： "The flight was pretty good and courteous. And boarding was pretty average."
缺點： "I hate the fact that I can't use my phone for entertainment even when it's on airplane mode. I have the wifi off and airplane mode on and I still can't use it."
缺點： "AirChina did not offer us a plane for almost 3 days, so we stayed in a hotel in Beijing with minimal staff help for the entire period."
豁免更改費用。 搜尋台北市飛往大阪 關西國際機場的彈性機票