優點： "see SH to GZ prior flight. The same."
缺點： "Same problems. Get KFC or McDonalds to cater. No one enjoys the airline's food which I suspect is prepared on a very small budget. Even a sandwich with a pre-packaged drink would elevate the foodservice."
優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
優點： "Smooth transfer at CAN"
缺點： "Vegetarian food needs to be better. Tasteless food served. No options for vegetarian."
缺點： "The seats of A380 CAN-LAX flights were little cramped."
缺點： "i had a hard time with their english, but it is better than my Chinese"
優點： "The crew was good and spoke reasonable English."
缺點： "We boarded the plane on time and left the gate then waited for 40 minutes after the scheduled departure time to take off. There were no individual entertainment screens."
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
優點： "Helpful staff both on ground and in the air"
缺點： "- The plane supposedly has free wifi :) :) :) but this is too good to be true. After a long and complicated procedure “all free wifi passes are gone, try again next time”. Someone said there are only 70 passes for the entire plane. - Similar experience with “free wifi” Guangzhou’s Bayun airport if you don’t have a Chinese simcard in your phone. - Navigating China Southern’s website for online check-in is a nightmare."
優點： "Smooth take off and landing. Courteous attendance. Had choice of food. Could have used a snack in between the meals."
缺點： "Milk and sugar in the coffee."
優點： "Easy ride"
優點： "The crew is very friendly , hard working and helpful."
缺點： "The total unprofessional service/ way we have been treated. Never again I will fly with this company. 2 hours delay from Amsterdam for a unknown reason as their English is very poor. As we took off we shared our concern for our connection in Guangzhou, after managing to find someone able to speak and understand English (unbelievable on an international flight) we have been told that would be fine and eventually worst case scenario there is another flight during the day. When we arrived we have been told nothing (even though we shared our concern from the beginning, they didn’t care at all, connection from the same company), when we went out of the plane we ask a crew member in the exit corridor who replied like annoyed of the question that’s fine take next on the left and next on the right (more with gesture than with an English language) when we arrived after running at the transfer gate we asked about the connection to Sydney the first staff told us that the gate was already closed and it’s too late, we then asked what to do : go in this queue and didn’t want to speak anymore. When we arrived at the desk we have been told gate is closed, wait on the side we’ll see later, we asked when and have been replied later....after 30min we have been told that there is no other flight before the day after (same company, different speech...) and wait again....there is another flight the day after in the morning with 6 seats available only...for the rest we don’t know we have to check but it’s gonna be hard because it’s the high season : Unbelievable as we were 15-20 people in this situation...after a couple of hour we have been offered to travel via Vietnam with a stop of 9 extra hours before having another flight of 9hours if we didn’t accept this one they didn’t know... Never ever again with this company and this airport..."
優點： "Service and food were fine. Baggage allowance was generous."
缺點： "There was very little seat space... seemed narrower than usual and knees touched seat in front all the time unless I got them in one particular position, then it was just a very light touch. I don't recall being on a less comfortable flight. It's a shame that it was an 11 hour flight. The next flight was far better although only 7 hours. However, after the first flight I really appreciated the extra space so very much!!"
缺點： "Very good and friendly"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
優點： "My China Southern flight from Chiang Mai to Guangzhou was on time, comfortable, and the flight attendants were very efficient and friendly."
缺點： "Can't think of anything."
優點： "Flight attendants were helpful"
缺點： "My Baggage came on the next flight and not on the one i boarded which caused a lot of problems"
優點： "Boarding procedure, flight attendants were helpful"
優點： "I like food"
優點： "I like it allow an adult passenger with 2 free checked baggages,each can be 23kg max."
缺點： "The Online service is only set for Chinese who is living in China. You can not do the Seat Reservation without Chines mobile phone. You can not do any pre check-in because you are holding an Australia Passport."
優點： "Great smooth flight"
優點： "Cabin crew support for food."
缺點： "Availability of limited Bollywood movies. Expecting English subtitles for Hollywood movies"
優點： "entertainment system"
缺點： "Didnt work"
缺點： "Guangzhou airport transfer was uncomfortable expensive and won’t be traveling via this airport again"
優點： "Fligths were on time"
缺點： "The entertainment system didint work on my seat, the crew on the fligth from China to Bangkok was not friendly, most of they were not smiling."
優點： ""Nothing". I really mean it Nothing."
缺點： "I was flying to Delhi & it was an emergency situation for me bcz i lost my Dad & i was flying to perform the cremation of my Dad. And thing this was informed to the China Southern officials so that they could arrange something for me. I requested them to put me into another flight for which i was ready to pay the whole amount but no one listen to my request & i had to wait so long. I was amazed to see that no one was keen to understand my problem at both he airports i.e. Auckland Airport & Ganzhaou Airport. Apart from this the behavior of your officials was so rude & arrogant it made me feel as if i was a slave or some kind of culprit. Due to the ignorance & laid back attitude on your part i couldn't reach my destination on my time. Seriously it took me "24 hrs Extra" to reach my destination & as a result of which i couldn't perform the cremation. I was pissed off by the service; complete ignorance by the staff/officials of ur airlines. I wasn't expecting this kind of treatment from a reputed company like you. I request you guys to look into this matter seriously and try to take some corrective measures so that this thing won't happen in future with someone else."
缺點： "They’re the worst airline I’ve ever flown with."
優點： "The staff spoke English very well at ICN, which was a nice change compared to China, where I live and work. They listened and understood my concerns, especially about having little time between flights, not knowing what to do next, and needed their assistance with getting my luggage forwarded."
缺點： "Usually I love ICN airport. I was not aware there was another terminal, kilometres away by shuttle bus, that I needed to use between flights. If not for the extremely helpful information booth staff at station E, who arranged to have my luggage forwarded to my final definition, barely in time when the flights were purchased separately, I would have missed my flight trying to get my luggage then check it again, in addition to all the other steps. This time, I found the various steps in the procedure unpredictable. The signage is great but I didn't know what I was to do next."
缺點： "Ground staff did not want to help me and refused to put me on this flight because they reffered to no transit visa, although I was legally allowed to get on the flight as I have just found out, but it is gone already. As a result all my consecutive flight were cancelled as no show. I tried to reach the airline help line, however due to Chinese New Year they don't work, so there was no way to solve this problem I am VERY dissapointed. Will take this case to the court if my money not refunded"
優點： "Excellent pilot. Good skills. Steady take-off and landing."
缺點： "Food on board wasn’t nice at all. The quality of food should be improved and China Southern should take it seriously."
優點： "Service and aircraft fleet."
缺點： "Most flights delayed for no good reason. Miss connections on both legs of our round trip to India"
優點： "Meals and professional cabin crew."
缺點： "Seats and movies are due for an update."
優點： "leg room"
缺點： "No toiletry bag"
優點： "Service was good."
缺點： "There was an hour delay but the ground crew never announced it over the intercom. Ever ground crew said a different time of when we were going to board."
缺點： "We were left on the plane for over 6 hours without taking off before a 13 hour flight. The captain only came on the intercom once. All he said at that time was "sorry for the delay,";no explanation. The flight attendance kept saying 20 mins. The captain locked the crew door so the crew also had no idea what was going on. The 6+hour delay wasn't the problem. Things happen. The problem was the non existing communication. I read the the regulations for delays like that on their website and it stated that after 4 hours they have to give us the option to get off the plane. That didn't happen until 30 mins before we took off. It also stated that the captain needs to keep us updated every 30 mins. That again, didn't happen. People were hysterical, for obvious reasons. Ithe was the worst flight I have ever taken."
缺點： "Me and many customers on CZ 371 lost our baggages during the transit in Guangzhou. Still no update on lost and found yet."
優點： "China Southern has nice customer service, good entertainment options and decent food. They moved me to a bulkhead seat because i am tall, but it was immediately behind business class and so offered no extra room. The agent who ticketed me did try to get me a good seat."
缺點： "Everything is positive."
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
優點： "Great staff, food, comfort. Very clean toilets."
優點： "Food was delicious and leg room was decent. Good toiletries."
缺點： "Chairs could feel every kick, nudge and tapping on touchscreen. Not many snacks offered."
優點： "Food was okay compared to Melb-Guangzhou journey that was excellent."
缺點： "Not much leg room (structural bits took up space). Entertainment touchscreen did not work. Not many snacks offered. Food was served more than an hour after a 12:20am take off. No toiletries."
缺點： "Very good"
缺點： "Only allow one piece luggage."
優點： "Friendliness of staff."
缺點： "Tired and outdated business class seats. Use of buses to take passengers to aircraft."
優點： "Friendliness of Crew."
缺點： "Business class seats could do with an update. Entertainment - movie selection could with an update."
缺點： "seats didn't recline as much as they should have been able to in the space."
缺點： "Flight delay."
優點： "Never never fly with This airline Poor Customer service"
優點： "I love the vegan food that they provide me."
缺點： "They wouldn’t let us in the plane due to passport expiring within 6 months of travel. That should have been something you should have put out there during the booking process. We’re now not going on vacation and are having a hard time getting anything back from a trip we couldn’t take"
優點： "Crew was nice"
缺點： "It was extremely loud the entire trip and after traveling for more than 24 hours beforehand, it was an extremely uncomfortable trip."
缺點： "Chinese airlines often require you to take a bus at boarding and then carry your suitcases up large flights of steps to enter the plane - this was the case in Xiamen. This flight often is delayed and this was the case. The food was below average. WiFi is free but it blocks google and gmail."
優點： "In time"
缺點： "Don’t let customer wait long time for gate after landing"
缺點： "Hope to keep departure on time !!!!!!"
優點： "Comfy seat"
缺點： "Less salt in the food"
優點： "attentive and polite flight attendants"
優點： "The Xiamen reps at the SGN airport was insensitive and arrogant. We were not able to board because of a misunderstanding on the China visa-free program. I still fully believe they are wrong. I had to book 2 new one way tickets with China Southern and wait all day at the airport."
缺點： "Helpful, courteous, and well-informed Xiamen representatives."
優點： "crew is ok though not much speaking english"
缺點： "no other comment"
優點： "Great airplane (787 Dreamliner), comfortable seats, lots of meals, no charge for beer & wine"
缺點： "IMO, the flight attendants should understand better english. It was clear they didn't understand much. I had to claim checked bags and recheck every flight segment. No abilty to reserve seats unless it was more than 72 hours before departing!"
優點： "The plane was very new. Good movies and tv shows."
缺點： "The pineapple went bad...and it was just served. Also a tiny pastry, it had a flavor that the nuts had been sitting for a while."
優點： "Crew was friendly"
缺點： "To many transfers"
優點： "Nice flight; very comfortable"
缺點： "Short flight; so no in-flight entertainment (no problem though)"
優點： "Upgraded to business class for free and service was amazing."
缺點： "the transit in Xiamen after my flight from Hong Kong it was 7 hours I have stay in xi amen. The promotion and/or advertisement saying that I have eight hotel for me to rest in Xiamen or a city tour. After I arrived there.all of those was saying nothing provided today. all I can have is leading me to a lough where just seats, tables for passenger to sit there. provided tea, water, Chinese made coke with natural temperature no ice . just sit there for 7 hours to wait for my connection flight to LAX"
缺點： "Flight got delayed in Xiamen, miss the connecting flight to chongqing."
缺點： "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
缺點： "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
缺點： "The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou."
缺點： "Had to process in and out of immigration then back into airport No transit area"
優點： "No problems for the price"
缺點： "Ok no problems for the price"
缺點： "I didn’t realize that Chinese transit visa is needed to transfer at Xiamen airport. When I bought the tickets, I wasn’t notified nor advised to get the Chinese visa. The Xiamen rep at Lax didn’t let me board first and I explained and they gave me the visa waiver paperwork. It was so much of hassle. I’ve laid over many Chinese cities via different airlines and never had any problems. Will not fly again on Xiamen!!"
優點： "The plane was new, the plane was clean, and all the airline hostesses were not 65 years old. Oh and everyone complaining about the visa requirements for China. Bend over a take one for the team like a man just Go to a travel agent in any in China Town. $100 US will get you a bias good for 10 years and it only take a week. Otherwise fly Delta for $1200."
缺點： "Limited selection of English language movies but hey it was a China airline so no bit surprise there."
缺點： "Why is my passport number wrong?"
優點： "The number of take offs equaled the number of landings :)"
優點： "Nothing. never boarded. Took the train instead."
缺點： "1 hour connection. I missed my flight because the flight out of LAX got delayed."
優點： "Very good service. I have a bad knee and they did a good job of helping. Long layover is ok, they offer free hotel. Side benefit you can be a tourist for a short time."
缺點： "Lounge could be improved. Does not compare to other Airlines Lounges."
優點： "No problem with staff"
缺點： "Food is okay"
優點： "Complimentary wifi and excellent crew service"
缺點： "The econ seat is too low, when front seater tilted the seat backward, the screen is right in front of my face. Entertainment video screen doesn’t adjust; in other words, it cannot be adjust in angle, causing neck pain over time. Meals are average, definitely different from the quality compared to regional or domestic equivalent. Very sad, considering that Xiamen Air has a good reputation inside China. The restroom is also poorly stocked — no toilet roll constantly"
優點： "Price and flight were great. Communicating was small problem. 5 am arrival nothing open so couldn't change money for food, taxi etc. Finally found an ATM that worked. People used their cell phones to try and communicate."
缺點： "Some obstacles with early morning arrival and communications"
優點： "Friendly and eager to serve crew"
缺點： "Lack of variety on food choices"
缺點： "Nobody could rearrange any flights for me, zero help!"
缺點： "My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!"
缺點： "My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!"
優點： "entertainment choices were good"
缺點： "They cancelled my ticket I had to purchase my ticket again"
優點： "Seat were comfortable , staff friendly"
缺點： "The long layover"
優點： "Crew working hard. Seat comfort and clean restroom."
缺點： "Awful food. I basically not eating, going hungry."
優點： "crew provide excellent and attentive service. food is good"
缺點： "food could be better"
缺點： "The front dest and customes have horrible attitude! They will ingore you."
優點： "Staff was friendly"
優點： "Crew, comfort, food, entertainment."
優點： "I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip."
缺點： "Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink."
優點： "Crew was super friendly, professional and excellent!"
缺點： "The 10 hour layover :("
優點： "Crew and staff are professional and worked well together, fairly efficient"
缺點： "Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up"
優點： "Great service in business class"
缺點： "Boarding seemed to be chaotic !"
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點： "Crew was good"
缺點： "Better entertainment of that language and country where the plane is going"
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
缺點： "So hot on the plane and cramped."
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "New planes. Spotlessly clean. Hard working helpful staff. Good boarding. Adequate legroom by modern standards. Food typical of economy these days. OK. But really good staff."
缺點： "Fried rice breakfast out of Rome. Mushy. But overall food out of Sydney, Rome and Shanghai, fine."
優點： "Crew is nice and helpful."
缺點： "Seats are distinctly too small in both directions."
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
缺點： "plane parked too far from main terminal. long bus ride delays arrival time."
優點： "The WHOLE flight was horrible. The crew in the airport extremely unhelpful. The boarding was horrible. The seats were not put together properly, the whole ride was extremely turbulent and we got stuck in the air for 45 mins NC of weather, I knw that's not the plane crew fault on that one"
缺點： "EVERYTHING. food was not good either"
優點： "Plane was okay/good. Crew was good."
優點： "Plane was good (Economy class)"
優點： "Good food. Wine was excellent. Good service."
缺點： "There were issues with the headset provided. It did not connect properly therefore sound was very poor. The programs system was not operating the first hour of the flight."
缺點： "Ground service staff (not individual) in PVG showed poker face to customers not only to me."
缺點： "MU ground service in PVG was fair during check in, it was not as polite as in HK."
優點： "I hated the airline!"
缺點： "The food was terrible and the staff was not nice at all. Worst airline."
優點： "Left on time."
缺點： "Food very unappetising. Poor movie selection"
優點： "Loads of space. Super crew,"
缺點： "Nothing. It was perfect."
缺點： "I was surprised for an overnight flight, no pillows provided, no toothpaste available, need to take hus from plane to terminal"
優點： "It was cheap but I would not do it again"
缺點： "I made friends with another passenger who when texting his number introduced himself as ‘XYZ, flight from hell’. That pretty much sums it up but here’s a laundry list of issues I faced on the trip 1. They landed us in a different airport in China and did not inform us on how to get to the other airport (PVG). After several failed attempts of catching a taxi that accepts Visa or US dollars, we finally got a bus that ferried us 2. They also did not automatically transfer the luggage, so I had to carry my two checked in bags to the other one and then stand in a 45 min queue to get them checked in again 3. Unhelpful ground staff 4. Delayed second flight. After a shitty eight hour long layover, we got another 2 5. Horrible food 6. No ear plugs are available in the plane 7. Not a single apology from the crew about the delay Also, anyone who doesn’t speak mandarin needs to understand that the crew in China is not well equipped to understand and help you, so be prepared to have the translation struggle"
缺點： "Very limited English speaking programs/movies"
缺點： "Long walk with poor signage and needs multiple immigration and security checks even if you are just transiting"
優點： "nice service"
缺點： "all passengers of economy almost boarded but we had to wait for a minibus to take us to the plane, this is ridiculous"
優點： "clean cabin, nice service, smooth connection"
缺點： "some of the crew didn't understand English very well, not much movie choice on board"
優點： "Punctual. Seat space better than most airline"
缺點： "Food is meh"
優點： "The price and availability was a plus. Food and drinks was too. No personal entertainment....short flight anyways. If leaving or arriving from HKG, you will be taking the shuttle on the Tarmack, so you maybe out in the weather for a few. Clean and friendly. Would fly again."
缺點： "They rescheduled my return flight a few hours earlier, but offered no compensation....also it was about 30 minutes late. So what was the point in making the flight earlier?"
優點： "Same as above"
缺點： "Same as above"
優點： "Short layover, very good price."
缺點： "Very obvious the crew (at least in my section) have a problem with Non- Chinese people. Their attitude changed to others as well as me when they are asked for something. Very noticeable!!!!!!"
優點： "Inattentive service which is typical of Chinese airlines. Food mediocre for business class, Korean Air much better. Flight was safe and in time, bed was narrow but comfortable for a slim person."
優點： "After reading the reviews I was prepared for the worst. I was surprised on the overall quality flight with 2 full meals and plenty of drinks throughout. Plane was clean service crew was plentiful and kind. Also had a large selection of entertainment options."
缺點： "transfer process in Shanghai choatic. Need to wait for staff to take me to transfer area. Airport staff in Shanghai rude."
優點： "Personal, comfortable, easy"
缺點： "The breakfast pack was ok but the scroll thingy was dry and not very nice!"
優點： "The staff was excellent and nice . Looking after everybody same"
優點： "Clean, comfortable and ahead ov time"
優點： "Good selection of movies"
缺點： "The food were not fresh and ill prepared"
缺點： "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"
優點： "Delay ex Manila was said to be 3 hours but was shortened. Looking at bright side."
缺點： "The reception in Shanghai did not at first permit me to connect on my flight to Rome. If I missed that I have a flight on Monday 11am to Geneva that I would miss. My shortened layover in Shanghai due to Manila delay was still 45 minutes but Inwas being asked to transfer and get another flight through the transfer desk. Luckily After a few minutes in line at the transfer desk, was allowed back on my original flight. However and unfortunately, it was due to another 2 hour delay. arrived Rome 815++ pm ISO 6pm."
優點： "The flight attendants were nice."
缺點： "Once again, no vegetarian food options. And I was never informed upon purchasing my ticket that I needed to order vegetarian food 24 hours in advance, so this was twenty hours of traveling with no food . Luckily the nice flight attendants gave me extra bread, but that is not enough to sustain a human. Also having to go through customs twice in China during my layovers was terrible. The lines were long and the layover was too short, I almost missed my flight on both layovers."
優點： "Flight attendants very attentive, courteous and professional. Even while children were sleeping during meal distribution. We were offered sandwiches for them to eat later. Phone can now be used in airplane mode. USB charger via screen."
缺點： "Monitors sometimes turn on. Harder to give rest to eyes when lights turn on all monitors."
優點： "The flights were relatively on time."
缺點： "Service was poor. Food was really bad. No real choices. Only wine or beer. Nothing stronger. Could not get much service I will avoid this airline in the future"
優點： "Friendly staff"
缺點： "Very disappointed with seat, choice of movies and food was not edible. Very poor when compared to business class on other airlines."
缺點： "The food!"
優點： "Food, service on board"
缺點： "Im not realize that my luggage is not direct to nagoya, so i need to claimed my luggage, re-check in and imigration in shanghai. I just have 2,5 hours to do all stuff. Thanks god i make it to onboard in time with help other passanger that let me do immigration check first."
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
缺點： "Flight was delayed. Advertising a price on kayak but not able to book at that price many days in a row. False promises and price just to bait you into the system of United airlines but always giving system error after you waste your time inputting all your information and payment information bait and switch I will never fly China eastern or united again due to their deceptive actions"
優點： "excellent price, lots of wine, champagne and beer"
缺點： "long slow line to show passport and boarding pass at entry. It was faster to go through immigration and out again than wait in line. Flight had 3 hour delay as they found a smaller plane. Waiting area had the doors open to the sub zero temperatures outside. No announcement made as to when we were to depart. We finally boarded buses and were forced out into the cold at 3 am to stand in line on the open stair to the plane. I was in business class with seat 12B. There were only 4 seats of business class. No Entertainment. a small snack was served"
缺點： "Worst flight experience I’ve had"
優點： "Professional and quick boarding"
缺點： "Connecting though Beijing from Taipei to LAX is not recommended if you can avoid it!"
缺點： "The food was disgusting. I couldn't even eat as it was terrible and the worse I ever had on a plane. The crew were very rude and the seats were incredibly small. They put the 2 biggest guys sitting in front of one another and all the small people together. They dont care about customer service. Just a cheap flight with nothing extra."
優點： "Crew was alright, food okay, leg room acceptable. Good part, plane was so big that enable us to pick and choose where to sit."
缺點： "For instance be more careful with the luggage. They lost my luggage and don't know where it is."
優點： "I booked my business flight through kayak, but looks like kayak is using Flyus.com who’s has a nasty customer service. Even requesting meals cost money. Air China can’t do anything with my flight and are sending me to the kayak.com. I will never again book through kayak and will be reporting this"
缺點： "Don’t sell services through Flyus.com."
缺點： "the food is simply awful... the lock to my luggage was removed and they didn't leave any notice of inspection"
缺點： "Be on time"
缺點： "Food at AirChina is alway consistently terrible I Asked for the red wine, they only fill 1/3 of a glass, I asked for it again, then it was filled only to 1/2 glass No personal entertainment, no USB charging"
優點： "They are OK. I was trying to do on line checkin it was not working. when you wait for any kind of life in Chinese airport I noticed so many Chinese customers were cut in the standing line and all the air plane staff was not care with this. I had to wait so much extra time."
缺點： "Our flight was delay for at least 15 hours this time. they didn't have knowledge to do customer service with this kind of case. They had to wait 2 hours at international transfer area every one was very patient with their service. I never buy ticket from Air China again."
優點： "The seating was very comfortable"
缺點： "The food wasn’t that great, normally in premium economy you get the same food business class. But even compared to economy the foods was not good enough."
優點： "Seat was comfortable, plenty of space for luggage, crew was good"
缺點： "Cold sandwich was so so, not big selection of drinks"
缺點： "Decent budget flights. Short transfer time onto second leg was perfect and easy to follow. Only advice is not to use e.dreamers as agent, they add on a hefty fee unable to back out of. Lesson learnt!"
缺點： "Depart on time, missed my connecting flight"
優點： "Everything smooth and comfortable"
缺點： "The in flight entertainment system was very limited and of no interest"
優點： "The crew were very attentive. Lie down seat"
缺點： "A little outdated for Business class in comparison with other airlines however for the price i would say it's worth it."
缺點： "User totally different airline than air China The seats are far too small for Western people"
優點： "It was a very cheap flight, so flying the family back to NZ from the UK, for what we paid, it was great."
缺點： "Plane food was quite average, on the first flight LHR-PEK flight the plane was a bit old and the entertainment system was nearly shot, but the second flight PEK-ALK was a dream liner, which was fantastic. For the price we paid, there was nothing we could complain about, would definitely flay again."
缺點： "Our flight was severely delayed 6 hours from Heathrow, and that is where this horror story began. No one bothered to tell us anything. When we arrived in Beijing for our connection to Bangkok, we had to search out people for help, there was absolutely no one forthcoming with explanations. We were travelling as 2 friends, I was booked on one flight and my travelling companion on another 15 hours later! This only got changed when we explained that we both only had hand luggage! To then board the flight and sit on the tarmac, engines running, simply waiting, no explanations again!! Will we ever fly China Airways again?? If we could exchange our return flight tickets to that of another Star Alliance member we would."
優點： "Reasonably comfortable"
缺點： "No movie selection and nowhere to charge phones. On line check in was a nightmare."
優點： "I was surprised that there were tons of in flight entertainment to select from. Crew was also very nice"
缺點： "The seats weren’t the most comfy and one of the meals was bad"
缺點： "No entertainment"
優點： "the timliness the processing at beijing the helpful checkin people at the akl airport. The baggage delivered promptly and without breakage. The crew worked hard to ensure"
缺點： "the shops at air port are expensive the toilet sinks were slopping and did not drain well the airline apologizing for the lack of food choice before each service pl advise airline to ask for choice at the check-in or at least make a note of the preference through email, makes life easier for them and the passengers. announcements were in chinese and the english ones were not very clear . it would be good if the announcements also came up on the seat screens CLEANLINESS WAS AN ISSUE with the overhead lockers not clean to the pull up table and magazine spaces not clean"
優點： "Attentive crew"
缺點： "poor food variety"
優點： "Very good service on board, crew very attentive and polite."
缺點： "Lack of communication with customers in change of situation. Airline had to change the aircraft and as a result all passengers had to be transported to the new aircraft by buses rather than via boarding bridges. It was the longest airport shuttle ride ever because no one told us what to expect. People complained. But airline could have managed expectations better by giving notice to customers what will happen next, customers will be more forgiving that way."
優點： "Wide bed and good support for good sleep"
缺點： "Not a big movie selection"
優點： "Sometimes the flights are half-empty, meaning you can get a full row to yourself if you're lucky."
缺點： "The seats were very cramped for an international flight and half of the foot space was taken up by an installed box of sorts. The "foot rest" also dug into my upper shins the entire flight (I had it in the upright position, but I have long legs). The food was really bad, basically inedible. Not just on this flight but on all the Air China flights I've been on, and both food options are usually identical other than the option between fake chicken or fake beef or seafood. The flight is super structured (referring to my 13-hour flight), that you're not allowed to sleep when you want because they have such a regimented schedule of when to turn on/off the lights, etc. On multiple occasions the flight attendants have turned off my tv monitor while I'm in the middle of a movie just because it appeared I was sleeping. With my 1 hr layover in Beijing that ended up being less than 10 minutes due to a delay, I made the rush through security quick enough, but my bags did not and needed to be shipped to me a day later at my destination. Air China purposefully schedules flights with such short layovers, putting customers' travel at risk. Not a major issue, but the crew surprisingly also had pretty limited English on the Beijing-Washington DC flight. For connecting flights, I have no expectation of English language ability, because it doesn't involve travel to an English-speaking country. However, if you're flying to the US, you should expect to communicate in English well, at least one of the cabin crew."
優點： "Was the cheapest option at the time, and quality wasn't worse than the others"
缺點： "touch screen inoperative, little humor or warmth or smiling in cabin crew"
優點： "Ran on time"
缺點： "Food and drink options are limited"
優點： "The on time performance also inflight Meals"
缺點： "Check in for Departure"
優點： "on the plane, Crew in CA are great! Food is delicious! Entertainment is very good!"
缺點： "I had a terrible time yesterday when I had to transfer from CA 4120 to CA 429 in Chengdu Shuangliu to Sydney. When I got off at Shuangliu airport From CA 4120 at 23:50pm, there was no airport bus to transfer me from T2 to T1 international Departure at Chengdu Shuangliu. I have to run in the dark nearly 2 km to catch 1:20 am CA 429 to Sydney Australia. Really bad international service in Chengdu Shuangliu!!"
優點： "Nice carrier. Enough leg room and clean flight"
缺點： "Entertainment had very limited options. I had booked my flight through travel agent vayama. I would never ever recommend people to use that travel agency. It takes approx 35-45 mins to contact customer care, you are way better off taking the tickets from airline as they cannot help much if the tickets are done through agency and not airline directly. Moreover the agency charges additional fee over and above airline fees for any changes"
優點： "The staff was helpful"
缺點： "The flight was cramped up and not clean"
優點： "This flight was a codeshare bw Cathay and China air, which lead to confusion on the ground at Beijing (did we book at Cathay or at Air China - even the Air China staff did not know initially) Small seats, very average food, entertainment system not up to scratch in terms of being easy to use and responsive. Relatively inexpensive flight but I would Stump up The $ next time and make sure I’m flying with someone of a higher standard"
優點： "Good leg room and airline food quality was good and great movie choices."
缺點： "Language barrier at times, like when I went to the galley to ask for orange juice, which was sitting on the counter, and flight attendant said - pour it yourself and then walked off kind of funny."
缺點： "No personal entertainment but a lot of leg room"
優點： "Very friendly crew"
缺點： "The plane was delayed over one hour for take off in Shanghai"
優點： "My previous flight was delayed so I missed the plane I was scheduled for, but Air China found me a replacement flight that was only a couple of hours later. Despite the extra passengers from the delayed flight the plane still had a few empty seats and I was able to take an exit seat for extra legroom (I'm 6'5"), although I will still upgrade in future."
缺點： "On the flight out the plane was really warm, so this time I dressed on that basis, but the flight was really quite cold. I guess I'll have to figure out a changable set of cloths in future."
優點： "The crew were helpful and friendly throughout, trying to find out what we should do about missed connections during the flight, I was able to move to an empty exit seat (I'm 6'5") so the delay was relatively comfortable."
缺點： "Well we were delayed for an hour and missed connection as a result, but you can't really blame the airline for that."
缺點： "flight was cancelled and rebooked for another day, but Air China was cheap in compensation for hotel, let alone compensation for food!!!"
優點： "Attendants were courteous and smiled. Food was ok. Drinks were good. Got the blanket."
缺點： "I assumed blinds were given out during long flights, but was not offered one. No slippers. Don't get the fish."
缺點： "Food to be improved"
優點： "The Beijing/Osaka flight was a smaller simpler plane than the Heathrow/Beijing one, but cconsidering the amount of time both flights take relative to each other, I think it had the better balance of the two."
缺點： "The only thing I'd suggest is while the Crew were great and did offer drinks a number of times, the first drinks run seemed late - although that might just be a combination of needing to wait until the plane has reached full altitude and the desire to clear the unpleasant Beijing air."
優點： "The staff, from airport to plane, were brilliant, the food was initially surprisingly nice, but by the time I'd been in transit long enough for the third meal, I just couldn't face it."
缺點： "The Seats were OK and the legroom was pretty bgood for economy, but the extra headrests on the larger Heatthrow/beijing aircraft came in at about shoulderblade height and made finding a truly comfortable position impossible. Definitely one to look at the price step ups for better seats in future."
優點： "Flight was good but my luggage case was broke the two wheels have been broke off make my case not useable as it has two holes were the wheels was"
缺點： "suit case was broke wen I was given it at ho chi ming city two big holes where the wheels was I have taken photos also"
缺點： "NO SPACE FOR HAND CARRY ON LUGGAGE"
缺點： "The flight was cancelled. How can i get my money back? Thanks for your help!"
優點： "Friendly staff, great price"
缺點： "No Wi-Fi on plane"
優點： "The crew was very nice."
缺點： "The planes are very old and lack basic comforts. As a business class traveler, the food was really below the standards of other airlines. Also some flights did not have individual entertainment systems. Finally the business class lounge in Beijing was the worst Ive ever seen. The food was basically instant noodles and small pastries. The whole experience was disappointing."
優點： "Crew was friendly helpful"
缺點： "I ordered muslim food but they said they don’t have"
缺點： "Serve water more frequently in between the 2 meals"
優點： "Not very comfortable"
優點： "Nothing. The crew did not let us board even though we were 15 minutes early to our gate and made us change flight."
缺點： "Go by the time and not close gate before boarding time."
優點： "The crew was nice and friendly. The flight was on schedule. Overall, it was a good experience. I definitely recommend checking in online before hand."
缺點： "There weren’t individual entertainment screens, but it was a short flight so it wasn’t a big deal."
缺點： "Plane is too small and bathrooms small chaotic bording"
優點： "The staff were really kind and helpful. Very clean and offered a pillow and blanket."
缺點： "Small plane, no entertainment. We were asleep and missed the food/ drink. The boarding was chaotic, they let us all get off a bus in the middle of the tarmac. Very disorganized. It was an experience haha."
缺點： "There was no in-flight entertainment"
優點： "I like that I was boarded quickly and taken care of."
缺點： "I didn’t like the food or snack. Not my thing but I’m sure others like it."
優點： "The China Eastern 777 out of LAX had good legroom. Overall a good experience."
缺點： "The connecting flight on Shanghai Airlines 737 had terrible legroom and no in-flight entertainment. The flight was a 4 hour international leg. Hard on the body."
優點： "Very nice staff and flight"
缺點： "Nothing to complain about"
優點： "Entertainment was horrible. Didn’t have my own tv to choose what to watch. Food was bad. Seats where hard."
缺點： "Seats, Entertainment, food. Announcements didn’t undertand cause they don’t speak english."
缺點： "connection via schanghai was terribly slow due to extra passport controll"
優點： "The business is great at affordable pricing. The food is good."
缺點： "The food may need to improve with more choices. There is limit choice ."
缺點： "I had a problem with baggage. A well packed liter of olive oil had 3 different packing materials to protect it. I found a gaping hole in it. There was nothing sharp that could have caused it. Several things in addition to the suitcase were damaged."
優點： "Comfortable seats in First Class, Flight Crew was very attentive, food was very good as well"
缺點： "The constant smell of cigarette smoke wafting through the cabin, even though it was a non-smoking flight"
優點： "The plane is very modern, clean and fresh. General procedures of check-in and boarding were smooth. Food is definitely very good for a regional flight - good choice of entrees."
缺點： "Lack of English language abilities from the airline staff. Small choice of beverages (a tiny glass of red wine only is offered to the meal, otherwise you're sticked to water mainly), entertainment on a 5+ hours flight consisted of a couple of Chinese movies on a main screen, flight attendants retreated themselves to the galleys after the meal services on both PVG-KUL and KUL-PVG flights"
缺點： "having to walk out siside to get on the bus to the plane and then from the bus to the airoplane while it was cold and snow caused me to cache a bad cold...would be better if that could be avoided..."
缺點： "The passenger next to me was extremely rude. Yelling over overs and across the aisle to talk to people. The attendants did not intervene."
優點： "I had read complaints online about flights being late and disorganized. But every thing was great. Super nice staff."
優點： "Good selection of times to choose from."
缺點： "No tv monitor on flight."
優點： "The price"
缺點： "Had tone bussed to the plane and temperature was very cold"
缺點： "China Eastern Airlines returned baggage in transit airport."
優點： "All-around is was a pretty decent flight."
缺點： "Over 24 hours to reach my destination."
優點： "I liked that the airline and flight were run efficiently"
缺點： "The staff seemed to not be as friendly to passengers who did not speak a Chinese language and showed visible annoyance when unable to communicate with these passengers."
優點： "Smooth with good service and adequate translations for foreigners."
缺點： "Can't list it all here. You will be receiving an email from me. This has been the worst travel experience I have ever had and this airline continues to make it worse. Never again."
優點： "All around good"
優點： "Smooth ride"
缺點： "Didn't give immageation ticket"
優點： "I really like this Airline cuase sky team take a good care.also i am booking more that 7year till now"
缺點： "I would love travel all 8year untill now same china easther airline cuase they really good service."
優點： "Got us to Shanghai in one piece."
缺點： "Smelled cigarette smoke on at least three separate occasions. Didn't see who did it, but when we told the flight attendants they claimed they didn't smell anything. We were not the only ones to smell it, so either the flight attendants had no sense of smell or they were covering for someone - probably the pilot."
缺點： "despite checking in online i had to wait 1 hr to check in my bags, then another 50 minutes for TSA screening and immigration. Inalmost missed my flight Osaka - Shanghai when I was transiting in Shanghai, waiting for my flight to AMS had to clear immigration (why?) and go through another TSA screen, items that were allowed onboard in Osaka were refused on a second screening.when i asked to break the items that were confiscated (my cigarette lighter being the most egregious) the little apparatchik took my boarding pass and said if I wanted to do so I could do so back in the terminal and rejoin the line (in which I had already just waited for 40 minutes) compare this with the politeness of the Japanese experience, and you realize how much the surliness, aggressiveness , corruption and general thieving tendencies of government officials makes us despise PRC officials"
缺點： "CE flight from Phuket to Shanghai was delayed by two hours. Due to that delay we missed the China Eastern Flt to ORD. IT Became very confusing CE then got us vouchers for UAL. UAL counter Staff then said that CE did not follow correct procedures for completing vouchers and could not issue a boarding pass to us us yet. UAL had been attempting to contact CE but not responding. Ultimately we were able to board the UAL flight. Nice surprise was that UAL upgrades to Econ plus - where we had more legroom and could sleep!! Thanks UAL!"
優點： "Colour of the seats"
缺點： "Food was rubbish Air con Random lights on / off; yellow / blue Delay"
優點： "Staff were still friendly even though they were affected by the delay -went out of their way to make sure our sleeping kids didn't miss out on ice cream by putting it in with dry ice."
缺點： "Flight was delayed by over 4 hours. Food was dry and tasteless. No real entertainment system. Toilets old."
優點： "Comfortable seats, legroom, I'm over six feed. Staff was great."
缺點： "Food was just snacks. Flight was only four hours. No personal entertainment. They did play a movie however with English subtitles. Plane was delayed indefinitely, then, took off immediately. Almost went tonthge bathroom and missed boarding."
優點： "On time departure and arrival"
缺點： "Small seats, no leg room, mediocre/poor food"
優點： "Trying to get to Zhengzhou China China Eastern has better seats and entertainment. While Beijing had a better lounges, Shanghai weather is better and less likely for delays."
缺點： "Shanghai PuDong First class lounges are lacking compared to other airports. Feels like a small 3rd tier city"
優點： "All attendants were polite and nice looking."
缺點： "Flight was delayed more than an hour. In the plane you will hear Chinese speech only even from the crew. The breakfast was with no taste at all."
優點： "Overbooked - diverted to Thai Airlines."
優點： "As exspceted, the flight was delayed. I have traveled within China for many years and it's pretty consistent that the flights are delayed..."
優點： "Kind crew"
缺點： "Awful food, no entertainment at all"
缺點： "Check-in Food Disembarking No seat back entertainment system"
缺點： "Dropped us on the runway and had to take the bus to get to the terminal. This was an issue as I only had 1.5 hr to connect to my international flight. Probably nothing they could have done, but still irksome."
缺點： "I WAS TRANSFER PASSENGER FROM SEOUL TO SHANGHAI. SECURITY CHECKED AGAIN AT SHANGHAI AIRPORT. WHICH IS NECESSARY ????"
優點： "The flights were close to being on time. The plane was not too packed. The food was hot and satisfying. The staff was well trained and presentably attractive. Things were clean."
缺點： "That dang bus trip to the airplane. Not much to do for it, though; inexpensive means the plane does not incur charges for terminal connection. Maybe when the construction at Singapore is completed, that will change."
優點： "Low cost, and it left close to on-time (just a 20 minute delay - amazing for Guangzhou)"
缺點： "Tiny seats, poor food, flight attendants who insisted electronics products could NOT be on (even though the flight supposedly had WIFI on it)."
缺點： "Shanghai Airline knew that my flight will connect with Hainan airline, but Shanghai airline required us to pickup our baggage at PVG terminal 1. It took us too many time and labor to wait for baggage and bring them to terminal 2 (PVG does not allow customers use baggage car between terminal 1 and terminal 2."
缺點： "The seat was non adjustable. No entertainments."