每天清潔，並在 台北市飛往 夏洛特（北卡羅來納州）的機艙內安裝HEPA高效濾網
優點： "Everything was amazing! Crew was helpful, thoughtful and kind."
缺點： "Nothing. It was great. Strongly recommend."
優點： "The entertainment system, the leg room, the toilets with complimentary tooth brushes. JAL hit it out of the park."
缺點： "Not one thing."
缺點： "The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves."
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
缺點： "The movie selection and meals were not bad, but I've had better on other airlines."
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
優點： "The crew was amazing. The meal choices were great !"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點： "Choices were few by the time the cart got to us and the food was... airplane food. Nothing terrible but nothing to write home about nor anything a picky child would eat. :/"
優點： "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
缺點： "More movie options would have been nice."
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "i cancelled my flight and still have not got my money returned"
缺點： "I dont have my return but you take it right away"
優點： "Food was acceptable. Stewardess very helpful"
缺點： "On a long flight it is good to have a good movie. Selection very bad. Seats r not comfortable seat turns into bed but lower part is too low. Poor design. Food not very good"
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "服務 電影 雪糕"
優點： "The seating on this plane was super spacious and comfortable- leg and seats. Also the seatbelt gave real room. The plane was cleaned; crew friendly, food delicious- featuring semi- famous chefs and well ventilated."
缺點： "Flights should enter from back to front that way you're not waking over people to get your seat.-"
優點： "Flight attendants provided high standard of service and courteous."
優點： "I would recommend to everyone JAL"
優點： "Best customer service"
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
缺點： "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
優點： "The staff"
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "Excellent service. Flight attendants are consistantly helpful and friendly."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "There was a huge amount of new and classic movies to chose from to pass the time. The crew was friendly and professional. The food was decent. I like the variety of food choices and some of the dishes were delicious (salmon and rice). The seats are pretty comfortable. They aren't great for sleeping in, but the flight was decently quiet and dark for some time. I would recommend bringing a pair of earplugs and a neck pillow."
缺點： "The bread could be better. I would have the bread be softer and warm. A warm croissant as a substitute would be amazing.The butter could be softer (like margarine) so that way it can actually be spread onto the bread."
優點： "The whole price was wonderful I like everything about it"
缺點： "There is nothing to dislike about the flight"
優點： "Staffs areattentive"
缺點： "Chair space so limited"
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
優點： "The seats were roomier than expected, the food was delicious and everyone was very professional and friendly. I picked up this flight because JAL is a partner for AA and I'm so glad I did. I will fly them again."
缺點： "The main entree was not very good."
優點： "Entertainment was excellent"
缺點： "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."
優點： "Boarding is efficient. Crew helpful and willing to please."
缺點： "The food and overall service amenities are lacking in JAL. My flight was 8 hours and only one meal was served and one snack. The meals themselves are nothing special or enjoyable."
優點： "The ground crew in HKG airport was really helpful."
缺點： "I have been flying JAL from HK to Boston numerous times and by far my favourite (over Cathay and don't even need to mention United). However this past trip gave me a new perspective. Given it is a Japanese airline and all, it is normal for them to be Japanese-centric. We had an a-hole sitting in front of us at 51F during our flight to Narita and he was trying hard to argue with us in English, and even told us to move to another seat. When I had the flight attendant (her name is Sako on flight JL736 on Jul 26) over to discuss (in English) she went to the guy in front of us and started apologizing to him. For what??? She then came back to us speaking in Japanese and brushed the issue away. Sorry, no this was not acceptable, even though my fiance was okay with the situation."
優點： "Soft chair."
缺點： "The stewardess was been chatting with the passenger the whole time and she called everyone a "darling." You have to pay for your snack and there are no entetainment. But like I said...I don't care because it's only a short flight. What I care is the flight being delayed."
優點： "It seemed more spacious. Food was pretty good."
優點： "Great movie selection, food was decent, good beverage service, good temperature in the cabin, good leg room"
優點： "evening flight. not too crowded"
缺點： "delayed by 1 hour meal was so-so"
優點： "Attention given to each passenger by flight crew."
優點： "on time"
優點： "It was perfect!"
缺點： "The one member on the crew team was rude and harsh. Very poor customer service skills."
優點： "Great crew...seat spacing gives great comfort. Love they have a comfort class option. So much better experience than American. Wish Delta had more direct flights out of Charlotte."
缺點： "It was perfect!!"
優點： "Great crew, spacing of passengers, comfortable, on time"
優點： "Quick boarding"
缺點： "Arriving over a half an hour late"
優點： "Crew, atmosphere, timeliness. I was satisfied overall"
缺點： "Gate number changed couple times before flight departure"
優點： "All was great!"
缺點： "DTW to FLL, plane was delayed coming from BOS to DTW 5 hours for BOS weather. The plane arrived & they announced they would turn it around ASAP. They started the boarding process & then stopped it stating that a crew member had timed out. Delayed hour to FIND one. Shortly after delayed overnight."
缺點： "The girls were sweet as usual!"
缺點： "Late and bumpy"
優點： "Don't know yet, because I have not left Korea."
缺點： "Not happy that DELTA changed my flight again and now I arrive (6) hours later in Philly. Longer layover in Detroit is not comforting! Hoping/praying that DELTA doesn't change more on this flight going home!"
缺點： "They my flight"
優點： "Crew was great"
缺點： "I actually can not complain"
優點： "There were minimal passengers on the flight so I was able to have the entire row to myself. The flight was also very short which is always nice."
優點： "Video access"
缺點： "Too hot, too crowded"
缺點： "Didn’t get our beverage and snack till we were almost ready to land at Charlotte"
優點： "This was two hours of absolute freezing temperature"
缺點： "It was so cold it was actually unbeasable"
優點： "Great experience. Left on time and landed early. Comfortable and great crew"
缺點： "Wish there were more snack options"
優點： "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
缺點： "Nothing. Flight was perfect."
缺點： "I didn’t appreciate that your rude flight attendant allowed another passenger to move suitcase and she got an attitude with me. Delta there is always something on your flights."
優點： "Like the smaller contingent of passengers. Boerding a lot quicker and simpler. Captain gave us some interesting details about plane and its capabilities."
缺點： "Exit row seats were were very uncomfortable, very little padding, although there was plenty of legroom. No snacks or entertainment. WiFi did not work."
缺點： "I was the very first person in line for Zone 3, and they automatically told me I had to gate check my bag, which would mean adding at least 20 minutes when I landed. I took it on the plane anyway; and there was PLENTY of space in the overhead compartments. This feels like I’m being treated as a second class citizen because I was unwilling to be nickel and dimed for seat or boarding upgrades. It’s infuriating"
優點： "It was great because I was able to get an aisle seat."
缺點： "Like it all"
優點： "Delta personnel were very pleasant/friendly"
優點： "Flight attendant was nice. She changed my seat to the front cause the guy behind me was kicking my chair."
缺點： "They cancelled my flight from the day before and when they rebooked my flight, they could of gave me a better seat."
缺點： "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."
優點： "Left on time!"
缺點： "Too cramped"
缺點： "I understand gate changes happen, but I got 4 texts switching the gates back and forth. Is that necessary?"
優點： "I Love flying on Delta especially since I'm often upgraded to Comfort or first class."
優點： "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
缺點： "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"
優點： "But, this wasn't bad at all, even though we were on the very last seat of the plane. We were next to one of the flight attendants during take off and landing and she was very kind and we were speaking with her. The flight was smooth"
優點： "We spent 90 min in line to take off on the tarmac. Pilot kept us informed. Crew were very pleasant."
優點： "The staff was really nice and the pilot was very open and telling us the status of the "on hold" that we were experiencing."
缺點： "The flight was delayed but there was nothing the airline could do because it was beyond their control."
優點： "The flight was on schedule and landed early, and the pilot landed that plane very gently. It was quite impressive."
缺點： "I purchased a first class ticket in hopes that I would have a lot more comfort during the flight. It took me quite some time to get comfortable. The seat was ok, but I found the pillows to be very small and flat. I needed multiple pillows. The head rest was not adjustable, so I also found this to be uncomfortable. Usually when I fly AA, the headrest is adjustable. My final dislike was that the beverage selection was limited. I'm quite sure there was plenty of alcohol, but what about those customers who do not drink alcoholic beverages? I asked for hot chocolate, there was none. I asked for hot tea with honey, there wasn't any. So all in all my flight was okay, but that is solely because of the flight attendant and pilot. They did their jobs and they did an excellent job."
缺點： "Missed our connection. Spent the night in Minneapolis. Luckily we had no urgent reason to get home to."
優點： "I got a seat in the exit row with lots of leg room. The entertainment that I didn't use offered a great selection with very recent movies, etc."
缺點： "I didn't like that I had to take a bus to my terminal. I didn't like the fact that my gate was changed more than five times. I didn't like that my flight time was changed more than 15 times with no reason why until boarding time. I didn't like the fact that I did not get a seat assignment until boarding the plane. I didn't like the fact that they couldn't manage to scramble another plane and crew, but instead forced us to wait over four hours for one that was stuck somewhere else in the country."
優點： "Speed and comfortable kind bars were a nice touch"
缺點： "Luggage went elsewhere"
優點： "Plane left 2 hours late."
優點： "The boarding process was very well done. Gate agent and flight attendants on top of their game. This is how it is supposed to be done. Thank you."
缺點： "the seats are WAY TOO SMALL"
缺點： "Although weather played a part in the poor experience, it wasn't the only factor. Delta was unprepared."
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
缺點： "I paid for the upgrade to Delta Comfort Plus for an aisle seat & for some reason they reassigned our seats and I got Putin a middle seat. It was not what I paid for and it was very uncomfortable. If people pay to upgrade to specific seats we should. It be reassigned to whatever seat they want to put us in."
缺點： "Flight got cancelled"
缺點： "The aircraft was older and visibly dirty in the corners. The baggage took well over the guaranteed 20 mins."
優點： "The gate agents were courteous and efficient. The flight crew was very attentive. The pilots were clear in their announcements. Even though we were held up by sheer plane/ground traffic, we managed to still get back home early!"
缺點： "At one point on the initial flight, the cabin got so cold that I had to put on a jacket."
缺點： "Due to last minute and absurd changes made to my itinerary by Delta without my knowledge, I was not on this flight."
優點： "Boarding was not a problem at all! ."
缺點： "The pilot was very rough maneuvering the aircraft. Starting from take off the pilot took off from a halt and accelerated so fast that I believe takeoff took 3sec or less. Also taxi into the airport about to land His maneuvering was Preety rough compared to the other two delta pilots that were perfect. There wasnt any food offered."
缺點： "The touch screen did not work properly"
優點： "This Transavia Airlines is not good at all."
缺點： "Many things cheaper does mean better."
優點： "Services is good ."
缺點： "Food can be better"
優點： "Fast boarding"
缺點： "Slow in refuelling, got us delayed for 40-"
優點： "Flight arrived on time"
缺點： "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
優點： "The crew was amazing, flight on schedule and good entertainment."
缺點： "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
缺點： "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
優點： "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
缺點： "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
優點： "Good beverage service."
缺點： "Over an hour delayj for departure."
優點： "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
缺點： "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
優點： "Cabin facilities"
缺點： "They didn’t bring one of my bags"
優點： "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
缺點： "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "Larger meals."
優點： "great crew and comfortable flight."
缺點： "sceens in the plane to show map and direction of travel"
優點： "Good comfortable seat with extra leg room. Pleasant crew."
優點： "Everything OK"
優點： "Very pleasant, professional crew"
缺點： "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
優點： "Crew was excellent -kind nice and very attentive"
缺點： "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
優點： "Crew was awesome"
優點： "The staff tried to help me when it was evident we would not arrive on time"
缺點： "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
優點： "Restrooms clean, decent food and drink, nice cabin crew."
缺點： "No complaints"
優點： "Everything excellent. Comfortable seats in business."
優點： "The leg room, was surprisingly roomy"
缺點： "The food and that there was no entertainment."
缺點： "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
優點： "Friendly attendants. Decent food, and frequent snacks and beverages."
缺點： "No charging ports for electronic devices."
優點： "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
缺點： "there was no lounge close to our departure gate"
優點： "Crew was very nice and helpful, entertainment system worked well and had good choices"
缺點： "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
優點： "Excellent very good"
缺點： "Everting so good ex"
優點： "Absolutely nothing!"
缺點： "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
優點： "Bording was good and general flight ok"
缺點： "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
缺點： "Boarding was a free for all. The travelers did not pay attention to the priorities."
優點： "Very friendly staff"
優點： "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
缺點： "The amount of extras you have to click no to while checking in online."
缺點： "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
缺點： "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
優點： "was very quick"
優點： "Comfort economy well worth the extra."
缺點： "OLD OLD plane with hard seats and tiny screens"
優點： "Everything. Staff incredible."
優點： "The crew were pleasant"
缺點： "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
缺點： "The bags where damaged from the staff"
優點： "Service was good"
優點： "The service, entertainment, food, the crew, the aircraft were excellent."
缺點： "They put us in a Transavia plane."
缺點： "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
優點： "Short flight friendly crew"
缺點： "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."
優點： "This time every thing excellent"
缺點： "Flights that long should have on board entertainments and food"
優點： "Person at the ticket desk was nice and helpful"
缺點： "Not enough people to help all of the travail let's"
缺點： "Everything was ok"
優點： "Flights were on time. Airport was clean."
優點： "Friendly-on time-love the charlotte airport"
優點： "Nice staff"
缺點： "I have no complaints"
優點： "Over all wonderful!"
缺點： "Waiting on the tarmac to move to the gate for 30 minutes. NEVER AGAIN, I AM THROUGH!!!!"
缺點： "I paid $25 fo my luggage. I don't like it next time I will choose another company."
優點： "I love the cookies"
缺點： "I wish my seat would recline more"
缺點： "My luggage didn't arrive to Charlotte. I am still waiting for it one day later."
優點： "No delays except for weather."
缺點： "The worst airline. Poor customer setvice and every single fligt was delayed and they offered nothing."
缺點： "Poor legroom"
優點： "Overall very good"
缺點： "Nothing specific"
優點： "Yes +50"
缺點： "No entertainment. No real food. Only snacks and the advertised snack box wasn't available. I paid for a box of items I could only eat one thing from."
優點： "I sat next to my wife"
缺點： "Paying extra for seating"
優點： "No internet on long light!!!!"
缺點： "No space in the overhead bin for my section because they were filled with bags that were much bigger than carryon size."
優點： "Very friendly staff."
優點： "Everyone was polite, helpful, and courteous."
優點： "On time arrival"
缺點： "Complimentary snacks"
優點： "Not VERY overcrowded"
優點： "Security checkpoint was very quick, being a Sunday morning, and we departed on time. Everything was very normal."
優點： "On tome"
缺點： "2hour and 45minute layovet"
優點： "Best airline ever"
優點： "Everything was on time"
優點： "Treated like a person not a ticket"
優點： "The safety"
優點： "On time"
優點： "Friendly service"
優點： "The service"
缺點： "The delays"
優點： "how easy it was to purchase ticket on kayak."
缺點： "Being charged for my checked bag unexpectedly at check in."
優點： "Everything was smooth, even the getting through TSA process. I had minimal wait time."
優點： "Easy to get bags checked and get my boarding pass. Online check-in was helpful, and the electronic boarding pass is convenient."
缺點： "Every source told me my bags were coming on belt E, but they somehow ended up on C."
優點： "Most of the staff were helpful"
缺點： "Some were not"
優點： "Price no delays"
缺點： "Cramped seating and lack of entertainment."
缺點： "At the airport before collecting my boarding pass I was told to pay additional $25 for te baggage I was carrying! Am an international traveler and asked for an exception to be made for the waiver of that fee as I couldn't figure that out while booking my ticket online, the information was so poorly reflected on the website! Spoke to a supervisor on duty and she was extremely rude and terrible as far as listening was concerned! Maybe people can be more human during such times, listen and take some feedback rather than stating a loud no and asking straight away to pay?"
優點： "I got where I needed to go."
缺點： "It was late and stressful"
缺點： "Boarding at Newark was extremely slow and inefficient. Luggage retrieval at MIA was awful and it took 85 minutes"
缺點： "I could have driven to NJ faster than the flights took."
優點： "Here to be no delayed."
缺點： "Everything else"
優點： "Quiet flight in fairly empty flight"
缺點： "food choices, no blanket"
優點： "They had a movie screen with movies available. Even though the trip was short, it was nice to have that option."
優點： "Flight was on time. Boarding was quick."
缺點： "Connection time in Vancouver is horrible and international transfer process is awful Especially with small children"
優點： "Air Canada is consistently a great overall experience."
缺點： "The food is terrible. It's the worst of any airline I've ever taken."
優點： "I liked that they served three meals - one hot lunch, one sandwich, and one breakfast. Also that they frequently came through with water refills. Very good entertainment system, although it was off for rebooting for about the first 30 minutes in the air. French red wine blend was excellent. They seem to always have French wines."
缺點： "Attendants restocked the bathrooms, but didn't seem to clean them much (sticky floors - yuk). Wish they had some English newspapers on board to read. The food was only fair."
優點： "The 1.5 hours they turned the lights down and stopped the crew from going constantly up and down the aisle."
缺點： "We were traveling from 11 pm local time to 10:30 am local. However they kept all the lights on for nearly the whole flight. In addition, the crew was constantly going up and down the aisle with food or beverages. It made sleep impossible. To make matters worse I’m allergic to dairy and I tried to prebook an appropriate meal but couldn’t and everything had cheese."
優點： "The staff were very friendly and courteous. It was comfortable for a 12 hour journey in a plane. What a difference from their regional staff and service."
缺點： "The food was of course something to be desired."
缺點： "Old and almost non responsive entertainment screen with unusable interface"
缺點： "They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago."
缺點： "Air Canada changed this flight to a red eye. And didn't let us know until months later by then we had booked our accommodation they don't allow refunds so we had to go regardless. But let me tell you we would have cancelled if possible"
優點： "The AC in-flight staff are always very nice. It was a pleasant flight"
優點： "The staff were very friendly and professional. The trip to the Maple Leaf Lounge always a great experience!"
缺點： "For a business class ticket, the food was not the best. There was no service of any kind until we got in the air. Most airlines in business class will at least give you a drink while u are waiting for everyone else to board."
優點： "The plane was quite new, and that's pretty much it."
缺點： "The food is unsuitable for human consumption and so as some of the crew were unsuitable for the position."
優點： "On-line check-in was available.The process in Taipei to board the flight was good."
缺點： "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
缺點： "Boarding was a disorganized free-for-all. Complete chaos and the gate staff seemed unable to manage the situation. The plane itself was an aged 767 with uncomfortable, cramped seats and no entertainment options whatsoever. Haven't taken an international flight this bad in years. Entire cabin smelled like the lavatories for the duration of the flight."
缺點： "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."
優點： "Cadence of service. Amazing plane."
缺點： "No free drinks"
優點： "Accommodations given fue to cancellation"
缺點： "Extra baggage fees and experience with some of the crew"
缺點： "I ordered vegetarian food, but not shown on list ."
優點： "The fly attendants were very nice. The plane is old. The overhead storage is so small that it was hard to fit in carry on luggage's."
優點： "The flight crew were helpful and friendly"
缺點： "I was forced to miss my second flight because the first airplane malfunctioned"
優點： "It is always a pleasure to fly with Air Canada! The staff is always friendly and helpful and they provide great in-flight entertainment."
缺點： "Not enough bathrooms on this plane, constant line for bathroom."
優點： "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
缺點： "Crew was rude to me."
優點： "Overall service & friendliness"
優點： "If you want to here the story please call my Spiros At work Monday 613-226-6573"
優點： "Short flight so can't say much. Lol"
缺點： "Our flights were switched twice. Ended up paying for seats on an added interim flight to Chicago. Not good. Do not like surprises."
優點： "Arrived on time"
優點： "A few turbulents just before landing but great flight crew."
優點： "Very friendly staff at airport. Saw we were flying with children and were able to put us on stand by to fly sooner."
優點： "friendly pilot"
缺點： "Delayed 25 minutes, and threatened to fly without 15 passengers due to strong headwinds and need to reduce weight. Never heard that one before."
缺點： "Four hours of delays."
缺點： "To start with the boarding was like herding cattle. They could not control the people and people were just lining up all over the place regardless of their zone number. My husband is 6'6" and the leg room on the Air Canada flight was horrible. He had to sit with his legs out and the flight attendant kept asking him to put them in..he could not as they would not fit at all. He ended up standing up most of the 3 hour flight. I will never fly with this airline again."
優點： "Comfortable ride and on time"
缺點： "Compared to the flight over with Lufthansa, the food, drinks and treatment by the flight attendants was not nearly as good."
優點： "Had screens and movies available. Crew was nice and flight wasn't overly packed."
優點： "The plane was roomy, there was on flight entertainment, everyone was nice, the flight was on time."
優點： "The entertainment system was fine as far as selection goes."
缺點： "The stewardesses were slow in doling out beverages, so much so that they didn't even get half the plane. As well as I was told they don't do free snacks on the linger flights and this being a shorter flight and should have therefore given out pretzels or whatever."
優點： "Clean, prompt, attentive staff"
優點： "Much better than the Air Canada flight from Europe. There was a good selection of movies and easy to use. For a short flight, they packed food, drink and a movie. Family enjoyed this flight."
優點： "The flight was delayed long enough that I missed the connection flight but they put me on the earlier flight so I did make the connection"
優點： "After late departure, late arrival and waiting 40 min for gate to become available for the aircraft sorry all combined with horrific traffic problem at the La Guardia airport nothing to write home about."
缺點： "Delays,multiple gate changes, poor waiting areas for express flights!!!"
缺點： "My trip was suppose to have two stops from Saint John to Louisville (one in Toronto and one in Chicago) but instead it ended up being a one stop flight from Saint John to Toronto to Cincinnati because I had to change my whole itinerary due to delays in air canada flights that caused me to miss my other connections. This made me to fly into an entirely different city and have my reception drive to get me for the only other option I was told by an air Canada representative was to take the delayed flight and miss my last connection and overnight Chicago (one of my original connections) and then fly to Louisville the next morning. This was not something I planned on doing and didn't have the time to do so had to find an alternative arrangement to get me close to where I needed to be. The first flight I was on from Saint John to Toronto was also delayed causing the flight to be late upon arrival at the Toronto airport. Not only that but then had to wait in line at the customs center for over an hour for only one customs officer was there to clear over 100+ passengers. Even if my other flights were on time I would have missed them due to the delays all around. Over all I was very displeased with how the day progressed, how I wasn't given much help from the air canada representatives at the airport other than them saying "there's nothing we can do" and for how the day continued to get worse with delays and problems all linked to air Canada."
缺點： "They lost my bag which was full of important clothing I needed for interviews this week."
優點： "Seats were comfortable and I like the individual movie screens."
缺點： "Flight left at least an hour and a half late thought they said it would be 39 minutes."
缺點： "Did not appreciate not having a movie screen. Renting an iPad for such an expensive flight is not good business."
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