缺點： "Wouldn’t change a thing! I don’t always fly! But when I do!! I fly delta!!"
優點： "My flight arrangements were not found I had to purchase new tickets and spend additional money for something I had already paid for I wasted all day and it was the worse experience ever."
缺點： "Refund my money back"
缺點： "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
優點： "Crew was nice and friendly"
缺點： "The economy seats in an A321 are uncomfortable and there is very limited legroom."
缺點： "Seats could have been more comfortable. No space. Food made me sick."
優點： "Kudos to the employees who really tried to help rather than pay mere lip service."
缺點： "The plane experienced a mechanical issue forcing us to return to the gate after waiting for an hour. The staff was clearly overwhelmed and focused on moving us along (Cheryl) rather than resolving our need to reach our destinations.it wasn’t until we found one extremely patient and persistent employee (LaShondra-?) who booked us through NYC rather than Atlanta so we reached Rochester on the same day. So the questions are- why don’t the airport hold a larger inventory of parts, why aren’t there back up planes and why doesn’t the software better cope with these types of situations?"
優點： "The crew was very attentive. The food, excellent for coach class; we even had a welcome cocktail. We even managed to take off early."
缺點： "When you travel in the coach class, you know you won't get a much comfort but the seat was acceptable and I had more legroom than expected."
優點： "Amazing crew"
優點： "All good."
優點： "crew with good attitude"
缺點： "food was a waste of time, of energy, of bread, etc"
缺點： "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."
優點： "Service was great."
缺點： "It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!"
缺點： "boarding was difficult. no rhyme or reason."
缺點： "They were great"
優點： "Clean Washrooms"
缺點： "N A"
優點： "Clean Washroom"
缺點： "N A"
缺點： "Explain why there’s over a 2 hour delay"
優點： "Was upgraded to Comfort Plus after they had no seat for me on the plane"
缺點： "We booked with Virgin however flew with Delta and we were not alerted to this. We booked with Virgin for a reason. They also did not have seats for me when I went to check in on both flights and I had to negotiate seats before boarding. Very disappointing."
優點： "Delta does an overall nice job."
缺點： "Food is OK. Service is friendly though. Comfort + was nice. Bathrooms were not great, smelled, could use a refresh."
優點： "That there were TVs to watch on the seats and that it was quick boarding"
缺點： "Departure delayed by 1hr30"
缺點： "No issues at all"
缺點： "I fly regular this was an excellent flight"
優點： "luggage was there when I got off the plane."
優點： "The crew was amazing"
優點： "The crew were good."
缺點： "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."
缺點： "Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?"
優點： "The crew and comfort was ok"
缺點： "The snack options coming from us to aus were only packets of crisps/chips and apples and cranberry juice."
優點： "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"
優點： "Friendly, efficient crew"
缺點： "Uncomfortable seat in 1st class. Poor quality video screen, too small, too far away, poor sound."
優點： "Got me there Safely"
缺點： "Couldn’t understand announcements... at all! By flight attendant or pilot"
優點： "Food was decent and crew were nice enough"
缺點： "Seat space was small and cramped. Entertainment was poor unfortunately"
優點： "Boarding was super quick, as crew wanted to leave before the strong rains and winds came through, so we left early! Plane itself was very modern and surprisingly comfortable, as much as a small space can be. Good amount of entertainment, and the crew were pleasant. And flight itself was smooth with very little turbulence which helps!"
缺點： "Had to pay for food, which was a little annoying considering the cost of the flight. Entertainment was very American led... but I guess not surprising considering it’s delta."
優點： "On time flight courteous service"
缺點： "The flight crew were great"
缺點： "knees were jammed into the seat in front of me."
缺點： "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."
缺點： "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"
優點： "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
缺點： "Flight delayed, almost missed international connections"
缺點： ". The flight was overbooked and I had to wait for last minute to find out weather I will be on board of the flight .My bags were left behind in Amsterdam which were delivered later than they were supposed to."
缺點： "My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh"
優點： "The flight for getting us therw"
缺點： "No food and no entertainment"
缺點： "I hate the biscuits and water... really? On a 3hrs and 30 minutes flight. You guyz can do better"
優點： "On time"
缺點： "Take a long time to taxi to the gate & getting off the plane."