優點： "Almost everything"
缺點： "Slightly delayed"
缺點： "the seats are not reclined, not comfortable at all"
優點： "Speeding of departure after boarding"
缺點： "Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane."
缺點： "Bigger seat, but compared to other experiences it was very good."
優點： "Crew was good"
缺點： "The way they board"
優點： "Service Quality"
缺點： "Seat does not recline"
缺點： "It was a short hopper so didn't mind much. I actually slept on this plane."
優點： "Flight attendants were very nice"
缺點： "Movies on board need upgrade"
優點： "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
缺點： "Entertainment - didn't have to many movies I liked. Food was ok."
優點： "ANA's entertainment service is quite nice! I don't get bored on the plane. They always keep the washroom clean and I always appreciate it."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Very uncomfortable chairs. Food was gross, tasteless and dry. Crew is excellent."
優點： "Staff is awesome"
優點： "ANA great service, as always, outstanding work! The flight attendants so pleasant. American, Delta, or United can't pull off this kind of service."
優點： "I loved that the interior was completely darkened for about seven of the 12 hours of flight time."
缺點： "I just couldn't get comfortable in economy class. Traveling in business or first class was visibly MUCH more comfortable, so be aware that it may be difficult to get to sleep."
優點： "Service is Stellar"
缺點： "Business class seats were a bit old"
優點： "Service was excellent. Stewardess always came back with what they promised to bring. Premium economy seating was very good."
缺點： "Food could be better. Entertainment was somewhat limited. The older plane on one leg meant no wifi and no noise-cancelling headset"
缺點： "Small plane. No cabin space for carry ons."
優點： "Nice once I got on the plane"
缺點： "Having to wait an extra 7 hrs because of a delay on top of the 3hrs I came early to the airport. Didn't even get an email notifying me that the flight was delayed. Wasted my vacation time by a whole day"
缺點： "I was pleased with all."
優點： "Don't cheap out on your flights to Japan because this ANA flight from New York/JFK to Haneda was the correct way to go. Japanese-style hospitality, respect and quality of service (which is beyond the heavens) shows from check-in to landing (and even post-landing.) The in-flight meals, inspired by Japanese recipes of the Japanese destination or origin, were finely made - that goes even for Economy Class. When there was a delay that was ultimately out of their control, they made things right with post-landing arrangements. Never take any other country's airline when flying into Japan - always always ALWAYS take ANA whenever you can. (Avoid codeshares, too!!)"
缺點： "There was nothing I disliked."
優點： "Overall experience was excellent. Seating as spacious in economy as I have had in some airlines' premium economy. Food was fresh and quite tasty although nothing to rave about. The staff are always a delight on ANA."
缺點： "The Hollywood entertainment options were limited and not very interesting."
優點： "The staff was so friendly, attentive, helpful and pleasant!"
缺點： "14 hours on a a plane is a long time, no matter what :/ but it is amazing to be able to fly across the world in a day! The meal schedule was weird, but after we figured it out, it was fine, and the food was pretty good too."
優點： "Pleasant stewardesses"
缺點： "Expensive lunches, no entertainment unless you pay"
優點： "The leg space of the plane"
缺點： "Some crew hard to understand they English"
優點： "Enough room for relax, I love this one"
優點： "Good service Soft landing Clean"
缺點： "Not really"
優點： "The staff was so very helpful and nice. Thanks a lot!"
缺點： "The great disinter service from the flight attendants made up for the delays."
優點： "The food on board was great! Crew members were friendly!"
優點： "For such a long trip, it was pretty comfortable. The flight crew was friendly and helpful and the food was good"
優點： "Polite attendants"
缺點： "small leg room......"
缺點： "Nothing, everything was as expected"
優點： "My 96-yr-old father was given an airport wheelchair after we checked his own transport chair. He was wheeled through security and to the departure gate. We were advised they changed us to a bulkhead row w/an unoccupied seat adjacent to his. Twice during the flight one of the flight attendants came to tell him that she would help him off the plane so to wait for her after the rest of the passengers disembarked. The meal was very tasty.Chicken karaage was not crispy but I wouldn't expect it to be. The rest of the items were well seasoned with the right consistency. Dessert was a flan custard with passion fruit sauce (very Hawaii!), even including a few seeds from the fruit as garnish."
優點： "Wish there was more movies in English"
優點： "It was an awesome flight, very nice and great service,"
優點： "As long as I didn't fly on united"
優點： "Ana is the best"
優點： "Good Business Class, will fly them again. Excellent service."
缺點： "No meal served upon take off, snacks only."
缺點： "kayak should let you know when buying the ticket that the first portion of the flight codeshare with united express doesn't cover a second bag I called ANA they said i could bring two so I did but I was charged 100 dollars for it even though it was an international flight with ANA also united express shattered the outside of one of my checked bags so I paid 100 dollars to get a 50 dollar suitcase BROKEN UNITED won't respond to my inquiries. I am very disappointed."
優點： "crew was awesome! Service was outstanding"
缺點： "a little warm on the plane. food was ordinary"
優點： "very good service comfortable seat"
優點： "Entertainment system, comfort of the seats, staff, food, basically everything!"
缺點： "It said that the plane was capable of WiFi, but the flight didn't have it, probably just because the route is too short."
優點： "Flight attendants were very nice on this modern 787. It was a pleasant easy flight."
優點： "crews are nice"
缺點： "food so so, delayed taking off at narita for 30 minutes"
優點： "The flight attendants are awesome. They are very attentive to your needs."
優點： "The flight crew were very pleasant. The food was excellent. There we nice options for movies."
缺點： "Nothing in particular"
優點： "Excellent service! Previous notice me that boarding time & gate number~ I'd like to book the tickets here!!=)"
缺點： "Sits not suitable for long distance travel"
優點： "absolutely nothing"
缺點： "i never made it to tampa and it was because the staff refused to help and offer assistance. SAS staff was the reason i missed my flight."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "I liked the cost, BUT..."
缺點： "I didn't like that it wasn't readily advertised you get put at the back of the bus, bottom of the pile, lowest point on the totem pole. In other words, I was booked on my return trip as Basic Economy- no frills, no thrills. Last to board, no carry-on allowed. I had to end up paying the same for that portion of my round-trip as I would have if I'd just booked through United. $60 in checked baggage. NOT happy with Kayak more than anything."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "Everything on Kayak was fast and simple!:)"
缺點： "Wi-Fi wasn't available"
優點： "The crew on the plane!"
缺點： "No room overbooked,too many seats and many osc!! Lied about flights and seating!!"
缺點： "The landing was rough!"
缺點： "Some of the crew, a woman this time, was too serious and never smiled. If they don't like to work with the public they should select another profession."
缺點： "The back seat doesn't recline at all. Made for an uncomfortable flight."
優點： "Entertainment should really be N/A. Landing was a little hard but all in all it was a good flight."
缺點： "Everything was very smooth. No issues."
優點： "Flight Crew"
優點： "The plane was very clean, modern, and it just felt safe. The crew is excellent, and the flight took less than three hours."
缺點： "The flight was delayed an hour. Boarding was a bit of a problem, there was a miscommunication of who boarded first and who would board next so the boarding process was a bit delayed and disorganized. No entertainment was offered."
優點： "The crew was excellent, mindful, courteous at all times. The food was warm, well-cooked, fresh with a variety to please most eaters."
缺點： "The seats were a bit worn and mildly uncomfortable, but otherwise the flight was incredibly enjoyable."
優點： "The crew was friendly and tried to help the best they could"
缺點： "We were stuck on the plane for an hour with no a/c. I had my grandmother with me who uses a wheel chair and is diabetic. I am also 17 weeks pregnant. The entire experience was terrible. One lady on the plane ended up needing a paramedic because of sitting in the heat so long. All we got was a sorry."
缺點： "Gate crew was rude and I'm helping boarding process was terrible unorganized chaotic snacks were terrible only soda for drinks seats were terrible hard cramped no leg room very poor conditions no entertainment onboard systems did not work crew on board complaining about United Airlines"
優點： "Comfort horrible in 2nd plane"
缺點： "Plane packed, delayed, and entertainment not working. Sucked."
優點： "A very smooth ride"
缺點： "Too cramped, fligjt delay of over an hour"
優點： "On time, gates were close together"
優點： "Professional, friendly service."
缺點： "I had originally booked an isle or window seat and ended up in the middle This made it very uncomfortable"
優點： "Seats where ok and they gave beverage"
缺點： "Literally no leg room space"
優點： "Had an entire row for myself. Flight was quick and comfortable. Staff was helpful and friendly."
優點： "The flight attendants spoke Mandarin and were in general pretty friendly and helpful at one-off requests (for a cup of water, or removing trash when I could not) even when they seemed annoyed."
缺點： "The food on the international flight was terrible -- but I think that's to be expected on most American airlines. Eat heartily and happily before flying."
優點： "Willingness to check carry ons for sold out flights"
缺點： "Choosing of seats process. My traveling partner and I did not get to sit together on way home. Everyone was nice and got a free upgrade but would have been nice to sit together"
優點： "I was delayed in EWR Airport for 4hours with very short notice after I cleared TSA.and was going to my gate From a 3:15 departure to 7: :15.Arrived in Tampa at 10:30pm. That was not good at all there was no plan made for that not a meal served after that long wait just a soda and a little pretzels."
優點： "Since that flight was 2 hours late leaving I was not on it."
缺點： "Total lack of communication between silver airways and passengers. Also think crew scheduling was pretty lax in communicating with own staff."
優點： "Getting to Tampa"
缺點： "Waiting 5 hours in the airport and landing in Tampa 3 hours before I had to work... In the MORNING"
優點： "Flight attendants we good."
缺點： "It took 6 hours to get from Newark to Tampa, had to detour to refuel.. The weather on the ground seems decent but we were in so much turbulence for so long people were vomiting!! Worst flight experience ever and the pilot, thank God for his experience, was a bit sarcastic and said he wouldn't apologize for the bad experience bc it wasn't his fault."
優點： "The cabin crew were pleasant and effective."
缺點： "Charging for movies? Charging for Snacks? Charging for my one piece of luggage?"
優點： "Food options were varied, which was nice. Extra legroom helped a little."
缺點： "I upgraded to economy plus and still felt cramped in my seat. Width of seats doesn't allow for comfortable movement of arms. I'm not a large person, either. Larger issue for me is separate charges for everything. I'd rather pay for a higher priced ticket that includes everything. Maybe an opt-out model would help so people who don't want to eat or check a bag are happy and those who do don't don't feel nickeled and dimed throughout their entire trip."
優點： "It boarded well."
缺點： "The seats are way to tight my shoulder was up against the stranger next to me the whole flight and if I leaned forward to sip on my drink the chair in front of me hit my head when the person moved. Also the tv's only showed one channel and wanted to charge me even to watch the in flight map. Stop being so cheap!! Also no one ever say please prepare for landing before we landed."
優點： "Flight was on time"
缺點： "It was full"
優點： "Friendly and reliable."
缺點： "No free snacks, entertainment hard to access"
優點： "the crew was very nice"
缺點： "the seats were very uncomfortable, the rows too close together, with a general crammed in like sardines feeling. The angle of the recline was not right either."
缺點： "Leg room was so bad that my knees touched the seat in front when I crept them straight with my bud all the way in the seat. Very uncomfortable. Flight was going to be on time but then we waited a long time in small seats for a couple passengers from other flight that came in late. Some of these passengers showed up with food. So apperantly they did have time for that. Entertainment was pain to navigate and hard to avoid buttons on arm rest when using it as arm rest."
優點： "Waited 9 hours while they "tried to find a crew" - then they cancelled it. Rude staff - completely disorganized. Had to wait in line for over two hours after it was cancelled to rebook for the next day."