缺點： "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
優點： "More leg room"
缺點： "Staff Curtsy and overall gestures!!"
優點： "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."
優點： "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
缺點： "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."
優點： "Exit row seat had much more space for legs, very much worth the upcharge for this seat."
缺點： "Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold."
缺點： "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
缺點： "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
優點： "The Delta flight service was much better than the Air France flight I took on the previous leg."
優點： "Crew was attentive. Timings were spot on."
缺點： "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."
缺點： "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."
缺點： "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."
優點： "Crew was ok and servicial"
缺點： "Food and reception at door of boarding"
優點： "Had decent room space seats comfortable"
缺點： "My luggage could have arrived for a start"
優點： "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."
缺點： "There was no entertainment and the food could be better"
優點： "Food and wine. Entertainment."
缺點： "Sat closer to water closet. Maybe more air freshener in there."
優點： "Left on time. No turbulence."
缺點： "Lost my luggage."
優點： "crew was wonderful, great food, quick boarding"
缺點： "cant think of anything"
缺點： "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."
缺點： "It was a great flight can’t think of anything"
優點： "The crew was efficient and friendly. The plane took off on time and landed on time."
缺點： "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
缺點： "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
缺點： "Better in flight entertainment"
優點： "Everything! It was a wonderful experience."
優點： "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
優點： "Intranet wifi meant I could watch entertainment on my iPad"
缺點： "Seats are very uncomfortable"
缺點： "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
缺點： "wine selection divider between seats"
優點： "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
優點： "The staff..the attentions..food."
優點： "The staff were very helpful and professional."
缺點： "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
缺點： "shuttle from terminal to plane takes a long time. Flight left late"
缺點： "Arrived 5 hours late"
優點： "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"
優點： "Good quality flight"
缺點： "But delayed and lost baggage"
優點： "Good selection of movies"
優點： "Staff was so helpful and attentive to our needs.Providing service with a smile."
優點： "No extra charge for simple refreshments."
優點： "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
缺點： "Check in process was easy. The flight attendants are all very helpful and kind."
優點： "The Air France service was ok. Got me to my destination on time and alive."
缺點： "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"
優點： "Not much expected as it was a budget trip."
缺點： "Poor timing in between connections, barely made in time to my first connection being the last person to board"
優點： "Timely and smooth teansit."
缺點： "Food has a way to go to be appetising."
優點： "It was a nice plane and boarding was well organized."
缺點： "I was assigned a middle seat, if not for that I would have given a higher rating."
優點： "Flight attendant Ms. Sophie Picard made every extra effort to try to find a meal when they had run out of Business Class meals. She made up for the uncomfortable seating in Business Class."
缺點： "Business class seating on the AirBus 318 is very cramped."
優點： "Efficient and smooth flight. Service was great and flight attendants were friendly"
缺點： "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."