優點： "Aero bridge availability"
缺點： "Choice to meals like McD mix and match. Can choose other combination of same value"
缺點： "Attentiveness and comfort passenger for any incident."
缺點： "GROUND STAFF LETTING ME CHECK IN AS I HAD NO BAGS AND WAS GIVEN HALF HOUR TO GET ACROSS 4 TERMINALS TO MAKE FLIGHT. MISSED BY 5 MINUTES AND GROUND STAFF VERY UNACCOMODATING"
優點： "Smooth check in"
缺點： "That the in-flight wifi really is free instead of making the passengers to pay"
缺點： "Would be nice to have entertainment"
優點： "The boarding was fast."
缺點： "Self-service boarding didn't work fully, causing some delay for my wife even though everything was in order. The flight was delayed and no over-the-air announcement or explanation or apology was given."
缺點： "Boarding always take way too long because of the hand luggage problem."
優點： "Crew was really nice"
缺點： "There wer plenty of empty seats and the other people sitting in my row wanted to move to open seats but weren’t allowed because the seats apparently cost more money than our seats. I think that’s a bit stingy of the airlines because no one is sitting there. Why not allow people to be comfortable?"
優點： "The flight was okay, service was okay."
缺點： "Could be better if the departure was on time rather than delaying too much without clear explanation."
優點： "No comment"
缺點： "Be punctual."
優點： "The crew was amazing!"
缺點： "provide accesible wifi"
缺點： "Boarding pass and ticket did not specify terminal 2!!! Automatic check in not clear"
優點： "Nice and clean aircraft"
缺點： "Very great crew, thank you AirAsia"
缺點： "Regarding the luggage. Myself need to purchase luggage but some of the people not need to buying. The Airasia staff informing that my luggage and laptop more than 11kg and need to purchasing. This is first time, I hear that laptop including also. As per my view, I had saw some of the people more heavy and biggest than me but still can go through. It is because I am foreigner and they are local person."
優點： "I tried their new selection of meals- butter chicken with rice. It was really good actually"
缺點： "As usual, I don’t really like the non-reclining seats on Airasia flights"
缺點： "no food. maybe ok for this price. boarding: why i had to checkin twive while using 1 carrier? that was mentioned on the ticket, but I oversaw that when was ordering ticket on website"
優點： "Staff were very helpful and friendly. Even let me off some money for a drink"
缺點： "Checking in took way longer than needed"
優點： "Delayed 2 time"
缺點： "A little cramped up seats"
優點： "The price is very affordable and flight was very good in take off and landing."
缺點： "Seats was very tight and uncomfortable!!!"
優點： "On time"
缺點： "I was separate with my wife even if similar seats were available. To be with her, i had to pay."
缺點： "Lazy crew"
優點： "Old and worn out"
缺點： "Food is not appetizing. There were only meat or chicken to choose from. Need to have an option for fruits only."
缺點： "Flight delayed 2hrs"
缺點： "Always delay!!!!"
優點： "fast and on time"
缺點： "It was a night flight. Inflight light was on almost throughout the entire flight."
優點： "On time and very friendly helpful staff. Especially ground crew"
優點： "All ok, seriously,stewardesses look great and very charming with her uniforms, very friendly staff"
優點： "Ease of checking in -- and getting to the gate."
優點： "Check in, boarding was easy, staff were friendly, flight was uneventful"
缺點： "Unable to use airasia app for e-boarding"
缺點： "No free entertainment and did not eat on flight"
缺點： "One hour delay on runway"
優點： "Personnel very young and friendly - they seem to enjoy their job!"
缺點： "Return flight was delayed over half an hour and we had to stand because the gate area in Penang was too small."
缺點： "Flight delay for almost 4 hour"
優點： "Captain address on delayed update and get free meal"
缺點： "Initialy no staff at gate to update the delay. Passenger left wondering. Luckly received alert from Kayak.com on the delay. Received sms at 9.05pm after 1 hour delay from Airasia."
缺點： "All ok"
優點： "Efficient boarding....took off early in both directions!"
缺點： "Aircraft arrived slightly late"
優點： "convenient flight times"
缺點： "i hated that there are no human beings in sight. i hate all the machines. i hate that you dont employ people. if you want to give jobs to machines then i what use are you? i would much rather pay more and be greeted by a friendly human face. you are all fools and i will seek other airlines in future"
優點： "He flight boarded on tkme"
缺點： "The flight sat on the runway for ages and there was no explanation as to why we took off and landed so late."
優點： "nothing to say."
缺點： "only food that i received the rice i think didn't cooked properly"
缺點： "Seating is very uncomfortable."