缺點： "Improve Size of Visual Monitor"
優點： "The ice cream dessert."
缺點： "No tube to the terminal due to SEA Games. Bus service provided from tarmac to temporary immigration counters."
優點： "The leg rest in premium economy should have been longer & seat should have been wider"
缺點： "See above note"
優點： "Crew hospitality was/were noticeable"
缺點： "On time food service If possible — provide 3 choices for food — Vegi. Meat (poultry), Fish Provide at least adequate/standard seating spaces (in comparable to other international airlines ) While booking, passenger must know (clearly) price differences (among same class) -& its benefits"
優點： "Good crew"
缺點： "Food was terrible ride was bumpy and no entertainment was provided"
缺點： "Very dense seating. Essentially it's like a budget airlines: very dense seating, no IFE. Blankets are given only on request"
優點： "More organized boarding via buses"
缺點： "flight was delayed by 1hr 13mins."
優點： "The plane was very comfortable and the crew was attentive. The main flight attendant knew our names and greeted us as we entered and left the plane by name. The food was very good and wine pairing appropriate."
缺點： "They did security checks at the gate rather than upon entry to the concourse. It slowed everything down on boarding. Any double check caused a delay."
優點： "Time management"
缺點： "More information about the terminals"
優點： "crew was great/ airline was clean"
缺點： "the flight from manila to jfk. the security check was 3x. i justthought it was crazy"
優點： "The PAL Pilot and Cabin crew was very attentive and friendly. they showed professionalism to every passengers they have encountered. They were very attentive to the needs of each passenger due to 3 hrs delayed arrival. The food taste really good (Strawberry shortcake + chicken penne with red sauce). The plane is well cleaned."
缺點： "I have experienced 1 hr delay departure + 3 hours waiting inside the plane to land, but it was because of uncontrolled situation (force majuere). but despite of the delay, for me PAL served its finest world class service."
優點： "不錯 但臉臭"
缺點： "由於 航空公司的錯誤，將行李唔知送到去邊，要滯留在機場，不單沒有提供任何協助，連問需要等多久也黑面"
優點： "crew is very cooperative and professionals"
缺點： "no other comment"
缺點： "the business class seats were not comfortable, badly designed. also it seems some staff (i think manager) are just sitting around, only one young guy was really doing all the work."
優點： "Very nice purser and her crew. Accomodating. Love the safety video!"
缺點： "Different option other than hot sandwiches for mid flight snack"
缺點： "The business seat was very uncomfortable"
優點： "Crew, service, comfort, food extra superb,"
缺點： "Add games on your entertainment, as you have movies for all ages, and have music as well like country song or old favourites would be much appreciated.."
優點： "Crew male"
缺點： "Should be ontime"
缺點： "It was all good, the crew were very accomodating and keeping us comfortable during the flight. It became uncofortable midflight because of one passenger, named Rachelle Marie Perez Herrera Lim sitting in 54 B started to complain about one female crew. She was unreasonable, unccoperative."
優點： "Yes crew and plane were ok."
優點： "The flight, service, hospitality."
優點： "First let me say I am a big fan of Philippine airlines. The customer service is outstanding, I am always made to feel very comfortable and the movie selection is great. I would give them a 10/10...if it weren’t for the surprisingly below-average special meal selection....read on..."
缺點： "I have been a gluten-sensitive foodie for 7 years. I am not vegetarian. I still eat sugar, salt, spices, dairy, and fat. I have order a GF special meal for the past 3 or 4 trips I’ve flown but I always end up asking for one of the regular meals instead because the GF meals are SO awful. They are completely devoid of all salt, sauces, spices or any flavor, and are so bland that it’s like eating astronaut cardboard food. For example...the last flight I took (Manila-San Francisco), the regular meal options were a chicken sausage dish with some mashed potatoes and veggies, a wonderful colorful julienne vegetable salad, a flan pudding (GF by nature) and some bread with butter. The other option was a delicious smelling pork belly over rice (seriously some of the best pork belly I’ve ever had) and some veggies with the same sides. Everything was gluten-free except for the bread roll and looked much more colorful and fresher overall. By contrast, the GF “special” meal that I received was a plain chicken breast with no salt, steamed veggies that were overcooked and mushy to the point of colorless baby food, with no spices or sauces, a watered-down fruit salad, a rice cake with no butter and a banana instead of dessert. I was amazed at how bland and flavorless it was. Gluten-free does not mean sugar-free, low-fat, or dairy free. It simply means the absence of wheat flour. I still like sauces and spices. And I still like butter. A non-fruit dessert would have been nice. And since when does gluten-free mean flavor-free? I would have MUCH rather preferred the regular meal option with just a gluten-free rice cake substitute. Thank god they had extra regular meals for me to eat instead. Point being…if you’re not extreme celiac and just gluten-sensitive, I recommend ordering off the regular menu and just omitting the bread roll. The flavorless meal isn’t worth it!"
優點： "I observed that the crew were doing there very best to help with the passengers and their concerns. I also saw that they were on top with regards to cleanliness especially the lavatories. I also like how they treat each and everyone with respect especially the older people that we are with."
缺點： "PAL - Plane Always Late! it seems that this meaning to the acronym sticks really good with our flag carrier. I was observing and trying to get some information on what is happening or reason for our delayed flight but to no avail. The captain's explanation makes no sense. With a 3 hour delay, I knew and felt that It would not be a great ride because right from the very start it already started wrong. I was already stressed out from the very beginning even though i saw in the cabin crew's effort and super great service towards especially to our older passengers their dedication and passion to serve. I was really looking forward to this flight but I guess this was one of those days that all you could do is close your eyes and stretch your patience. One other bad experience was getting on Terminal 1. Great improvement but it could be still better. Can't connect to Wifi (its asking me my number on the US when I did not sign up for roaming and for sure will not be able to get the code that they will send on my number) Last year was better, just log on and boom! Impressively lightning wifi speed connection. No questions or log ins and you can safely assure and text your relatives waiting patiently outside that you are there waiting. I just wished we went to Terminal 2 instead. But I guessed it will also be the same because everything started on a bad start with that 3hour delay. They were lucky most of the passengers were excited to be home and sleeping!"
優點： "From on-line checkin to baggage claim in LAX was easy."
缺點： "At the gate, we had to go through another security check, which was fine. But I had to surrender the water bottle that I just bought from the concession stand across from the gate. The reason I was given was that the US rules require water is not allowed to be carried into the plane... In-flight entertainment did nto have many choices of action films."
優點： "Cheap biz flight from ruh to mnl, non stop service"
缺點： "If ur in economy and westerner, seats are tiny. I went biz class and seats are old, food just ok, stewardesses just ok. Movies are Vina iPad mini and the headphones are the old foam style and you can’t hear the movie well. If u want to be pampered with champagne, great food, etc., go elsewhere. If u just want to get from point a to point b, this is the airline for you"
優點： "Great service and so much leg room"
優點： "Though we are 50 mins late in departure we were given announcement early"
缺點： "The food we had ( fish and rice) for the flight was enough in quntity but lack a good taste."
缺點： "Extremely bad experience, the airline rejected to issue boarding pass to us without an appropiate explanation. Never take Phillipine airlines anymore"
優點： "Flight was on time."
缺點： "No entertainment at all. This particular Philippine Airlines flight (PR113) from Los Angeles to Manila of July 7, 2018 did not have TV monitors, not even a USB port. Yes, they were iPads to hand around but it was not enough for everybody. Yes, we have cellphones but without a USB port, how do we recharge our phones? Sure we have power banks -- but why would we use it up on entertainment when we will definitely need it to communicate once we get to Manila? For a short flight, fine. However, for a long haul flight of 13 hours or so? Have mercy!!!!!"
優點： "Serice and selection of in flight entertainment"
優點： "Comfort and entertainment system"
缺點： "To late to board passengers,"
優點： "early arrival"
缺點： "to many security check in art Airport."
優點： "Great on-board service. Also, the food was very good for such a short flight."
缺點： "Inexplicable why the counter staff in Taipei would not begin issuing boarding passes until 4:05PM for a flight that LEAVES at 6:35PM! I was very concerned that the huge line would prevent me from processing through security and make the flight."
優點： "Legroom is wider than cheap airline, service is better. Ticket price is able to compete with cheap airline. What should a traveler ask more for?"
優點： "Friendly Staff"
缺點： "Seats are too Small"
缺點： "Mechanical difficulties. 9 pm delayed then new flight next day around 10/11am"
優點： "Most things went smoothly and the return leg arrived 20 minutes early"
缺點： "Late change of gate for opening leg"
優點： "For a short trip of almost two hours going to and from Taipei, I did not expect to receive such accomodating treatment from PAL. Crews are efficient and helpful."
優點： "Staff were nice and offering drinks/water even without me asking"
缺點： "Flight was a bit warm according to one of my seatmates"
優點： "spacious seats, IFE and great meals"
缺點： "Pr896 use small flight with 3+3 a row seat. No video or other media service. We onboard after 2 hours later of the original time because the flight is delayed."
缺點： "Connecting flight was delayed 1.5 hours which became 2.5 hours without notice. Had to run through airport to catch flight back to LAX which almost did not happen. Luggage did not make it despite prior assurances. Luggage was finally delivered more than 24 hours later. Employees were without information and only apologetic after much protest. No compensation offered. Writing formal complaint."
缺點： "Of the four total flights, to include connections, Philippine Airlines was delayed on all legs. The delays were all after boarding and while sitting in plane. Delays ranged from 30 minutes to 75 minutes and all four flight delays were reported to be due to delays in getting baggage on the planes or getting the meals loaded on the planes according to the pilot's reports. Of note, on all four flights, the crew ran out of food before getting to our isle and had only one option remaining with no alternatives for those allergic to any portion of the meal. I would absolutely never recommend Philippine Airlines to anyone. The reduced cost of tickets was absolutely not worth the experience."
優點： "Drink and snack service on a short flight. Great flight crew and comfortable plane."
缺點： "Our flight was delayed"
缺點： "Traffic getting to the airport. Advice to others is allow plenty of time getting into manila"