優點： "Not much"
缺點： "Why no service in first class?"
優點： "Really enjoy flying first class."
優點： "Smoothest flight ever"
缺點： "Terminal at Ohare is terrible. Severe shortage of restrooms, poor signage"
優點： "The crew was friendly and the flight was almost on time."
缺點： "The power outlet at my seat didn't work. The baggage was delivered to the wrong carousel at DFW. The seats are TOO DAMN SMALL."
優點： "Excellent food and service, great entertainment options"
缺點： "Seats too close together very little leg room"
優點： "Nice crew"
缺點： "Be on time 2.3/4 hour delayed no weather issues or mechanical"
缺點： "More Space between seats would have been nice"
優點： "Plane was new"
缺點： "Extremely cramped, surly flight attendants, and terrible food."
缺點： "The delays due to software"
缺點： "My entertainment screen was not operating. Could not recline my seat."
優點： "Going on vacation"
缺點： "Tvs for all seats"
缺點： "Delay luggage"
缺點： "We were not able to board on this plane because we were late. We were not able to board the BA because the plane was late; taking off we have to wait for at least 30-45 minutes"
優點： "Movies are comparatively new"
缺點： "My flights between Chicago and Japan delayed both ways. My wife's flight from Chicago to Japan which is one day before mine got cancelled. Her name wasn't in the system for her rebooked flight with Cathy Pacific. HORRIBLE!!!"
優點： "Friendly attentive crew"
缺點： "The only entertainment was streaming movies via your own device. Not the end of the world but most people have come to expect having personal video monitors. Delta is adding them but AA is taking away."
缺點： "Waited one hour on runway after landing for plane to be towed prior to getting off the plane. This was made worse surrounded by unruly children that no one made an effort to control."
優點： "Service was quick, comfort flight, excellent service. This was the best flight so far."
缺點： "To many kids crying, it was loud."
優點： "Came around a few times with drink service. Friendly crew"
缺點： "My ticket was issued by JAL but it was printed oersted by American Air. I was confused which terminal I should go to checo in. I called JAL. i waited 2 hours. No answer. Then, I called AA. They said international. But i went to terminal 4 which is American Air just in case because it was OPERATED by AA. I was right! I hope someone gave me a correct info."
缺點： "great flight"
優點： "Boarding was fast and smooth. The flight was great, seat was comfortable."
優點： "Given our delay, our lovely stewardesses made me feel super calm and comforable."
缺點： "Completely out of the crews control but we were stopped mid takeoff due to the cold weather and macchanical issues. I completely understand better safe than sorry but it was just very jarring having to be stopped mid takeoff rather than just triple checking while we were still on the ground."
優點： "No complaints!"
缺點： "Complementary reservation 24 hrs before flight. B-757 was smallest airplain I ever fly over atlantic."
缺點： "Delayed by two hours."
缺點： "Cero entretaintment"
優點： "Friendly and helpful crew."
缺點： "Not sure why American would fly a plane across the country with no electrical outlets, entertainment options, or food beyond snacks."
優點： "I got the vegetarian meal I asked for."
缺點： "Flight was delayed, because of the boarding process with immigration"
優點： "No major issues with the flight itself, see below for MAJOR issues with check-in and checking bags."
缺點： "The organization with American Airlines at Charles de Gaulle was absolutely pathetic. I understand it's a busy airport, but NONE of the other airlines had lines like American did. Then by the time you get up to an American airline employee, incompetence was written all over their faces. The straw that broke the camel's back was that they insisted on separating my partner and me while doing security questions, meanwhile other parties who were together were not separated (LGBT discrimination). This pushed us back 10 minutes--we were separated and he was having to wait for me after the questioning to get my bag checked, too. I'll add that we arrived to the airport with over 2 hours to spare before our flight which should have been more than enough time. We probably would have missed the flight if not for a few decent Charles de Gaulle employees who bumped us though lines at customs when they realized the time crunch, no thanks to anyone with American Airlines. I heard so many saying they will not use American Airlines again, and how saving a few dollars was not worth the headache. Flying is already stressful enough, don't make it that much worse."
缺點： "I paid 800.00 and no breakfast order lunch served."
優點： "One hour delay caused a missing of a connect flight"
缺點： "Poor entertainment, wifi option. Overhead lighting was on entire flight. AA flight attendants were over it. A bad experience"
缺點： "Bags left behind."
優點： "The only good part was that I had no one sitting next to me"
缺點： "We had a 8 hour delay in Lima and the customer service was terrible. I did not know what was going on for hours on end and they keep giving all the passengers the loop around. I work in the hospitality industry and this isn't the way to treat your paying customers"
缺點： "No tv screens or entertainment"
優點： "Flight was on time. Smooth flight."
缺點： "In flight entertainment was below expectations"
優點： "I loved both of my flight to and back from London. The crews were very helpful and treated me great. The food was very tasty and really hit the spot for both dinner and breakfast. The plane was clean and full of all the technology I could've asked for to keep me occupied during the whole flight."
缺點： "There wasn't anything I didn't enjoy about my experience. Thank you for getting me there and back safely!"
優點： "Forgot to load meals for first class! Otherwise good"
缺點： "Still waiting after long walk for baggage"
優點： "The flight was >1 hour late, which the pilot told us was due to the LAX controllers changing the landing patterns due to weather. So this really wasn't anyone's fault. But there was a large difference in comfort between this flight and the JAL flight from Tokyo. Seats were smaller, and my wife and I couldn't get seats together."
優點： ". ."
優點： "First class was Super. Good food and nice service."
缺點： "No screens on a new plane"
缺點： "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
缺點： "Dirty food trays trash jammed down it and flight attendant said the she doesn't touch that cleaners doBeing"
缺點： "Everything was just perfect .. on time , friendly faces, great attitudes, very helpful . The fight was wonderful ."
缺點： "Felt like an old domestic flight. No Wifi and screens in the center that are hard to see from the window seats."
優點： "The entire process was wonderful. Friendly crew, great flight"
優點： "On time, clean plane."
缺點： "Crew announcements are too loud! What is that all about?"
優點： "The pilot and the crew were very apologetic and went out of their way to make us feel comfortable & relaxed."
缺點： "We were delayed due to weather."
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
缺點： "United express flight Tucson to Denver and Denver to Tucson...feet were freezing on both flights."
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "The flight was delayed due to a mechanical issue so we missed our connection. Still in the states a day later trying to get to Paris."
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "Smoothie landing"
缺點： "Only one snack"
優點： "Da food, seat"
缺點： "Da Music"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Staff was nice."
優點： "Departed / arrived on time, clean, good snack options."
優點： "I cant say nothing but can say everything was good"
缺點： "I cant say nothing but can say everything was good"
缺點： "Sat by emergency exit and it was very cold"
優點： "United got me on flight 3 hours early AWSOME"
優點： "Everyone (crew) was very accommodating."
缺點： "If the captain had announced the sights we were passing especially the large lakes and mountain peaks."
優點： "The timeliness was the best part of the trip. Stewardesses were friendly too."
缺點： "The seats felt like hard plastic; I actually felt some sort of pain for sitting on the 62 minute flight."
缺點： "Web have to pay extra for acces internet, and they give you a little bag of mix of peanuts and little cup of coke, think in travels to more than 3 hours its not enough"
缺點： "The departure moved to three different gates. Inconvenient."
缺點： "Baggage was lost."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The flight was not overbooked, there were no fights and there was plenty of space. Comfortable flight!"
缺點： "Sat on plane almost 2hrs waiting for mechanics who needed to fly to Sioux Falls Why???!?!!?"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "Put me in a later flight and cannot give me accommodations. I am handicapped and they cannot give me accommodations"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
缺點： "To make meetings, got routed to Omaha, rented car and driving to SIoux Falls. United' best flights arrived next day about 2:30pm which misses business mtgs and most of day. Had to go to customer service supervisor to get hotel room covered in Omaha. No help on rental car. No help with hotel charges already made in Sioux Falls"
優點： "Crew was good at keeping USB up to date on turbulence and when they would be around to help."
缺點： "The landing. It was rough and abrupt."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "The exit isles were comfortable"
缺點： "No free food service and the menu was unappealing and extraordinarily overprice! The bathroom was dirty and toilet unflusable...garbage can overflowing and dirty paper towels everywhere !"
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
優點： "Was supposed to be a larger plane.. uncomfortable seats. Too close to each other."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "Flight was delayed for water leak. Two hour delay"
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
缺點： "I never went to the destination you are sending this to me for. I've never heard of Valparaiso."
優點： "Contact me for more info"
缺點： "The plane temperature was ice cold and I was miserable the entire flight home"
優點： "Crew was very pleasant and accommodating. Flight was as smooth as glass; great on time for departure and arrival."
缺點： "Did not give senior citizens who needed it any extra time to board; only disabled people. Free snack portion was extra stingy. Other airlines we fly moffer more than one tiny package! One of our party had a seat (aisle) that he could not move in once seated. Free entertainment was very stingy! Other airlines offer much more free entertainment in the way of TV."
優點： "They got a wheelchair within 5 minutes."
缺點： "Delayed as usual with united airlines.Seems that every time I fly with United their is some kind of problem flying out of Denver.Every Time."
缺點： "Terrible flight. I payed for an upgraded seat, list my flight due to a crew on previous flight being late then was put on standby on this plane in a tiny seat next to someone else. We sat on the runway for 45 min. There was an open seat in row 1 that I could have been seated in, but no one offered"
優點： "On time or close to it. Nice crew."
缺點： "Bumpy but pilot did her best to find the best altitude."
缺點： "My first flight from SEA was delayed an hour. MULTIPLES passengers missed their connecting flights even though the attendants at the counter claimed we would only be 5 minutes late into our gate and they were WRONG, so people missed their connections because of them."