每天清潔，並在 台北飛往 北卡羅來納州的機艙內安裝HEPA高效濾網
優點： "Crew was very nice and helpful"
缺點： "Boarding with Nigerians is always difficult"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
缺點： "Solid flight. Emirates always delivers. Nice snack meal on 60 minute flight."
優點： "The crew helped us move into a row that had an extra seat thus making the journey for us and our neighbours comfortable."
缺點： "More food service would be helpful. There were limited snacks(mostly containing chocolate or candy - which I did not prefer) and only bananas as fruit. Could have used oranges or apples for the kids."
優點： "Upgraded to first class!"
優點： "Crew was great"
缺點： "Not enough room for baggage"
優點： "cheuk in 快！吾使等太耐！"
優點： "Good like always"
缺點： "All perfect"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Comfort level was below expected for Emirates today, because the flight was very packed. I didn’t get the ability to choose or change my seat while checking in online and checking in at the counter and was not able to change out of a middle seat. We also took off 1hr + after the original departure time."
缺點： "Not sure why I wasn’t able to change my seat during check-in, this is usually standard. Other than that, the flight was fine."
優點： "Comfortable seats, good entertainment and nice crew. The flight was good so I could sleep from time to time."
缺點： "The flight was supposed to have one stop in Dubai. But the return route was changed so we had 2 stops, one in Dubai and another one in New York with long hours until the next connection. I arrived in Seattle a day later which made me lose a working day."
優點： "Comfortable seats, enough space for legs, helpful crew, We were offered a voucher to stay in a hotel close to the airport to get a few hours of sleep or relaxation. The voucher included lunch and dinner with good food.."
缺點： "I didn't like the long delay to stay in the airport on hard chairs before leaving Cape Town. The delay affected all the other connections with long periods of stay in the airports. The whole flight was rough, being shaken all the time."
缺點： "I thought I had paid for window seats."
優點： "In flight crew were pleasant"
缺點： "I was made to pay excess luggage because my carry-on was 1kg overweight. I was very depressed because of this treatment and the ground crew in Lagos were abusive when I complained and they threatened me that I would miss my flight if I didn't comply"
優點： "Emirates flight was fine. Problem was booking a South African Airways codebase flight on Kayak. Neither SAA or Emerates were able to look up our booking reference and so we did not get seat assignments until the airport."
缺點： "Codebase flights and no one looking as us as customers."
優點： "A380! Overall is good. I liked a bag of accessories including eye mask and socks."
缺點： "In flight food in Arabic style, my brother didn't like much of that styled food. But I'm OK with it. They provided light meal ( "pide" lamb/veggie filled bread or choice of fruit). The veggie pide was a bit weird. But overall, the food was not so bad."
缺點： "Flight from Chennai was delayed. So had a mad rush to catch the connecting flight to Seattle"
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
缺點： "Taipei airport was not great and confusing."
優點： "Nothing very hard to like anything. When traveling in disconfort"
缺點： "The seat I was given. I should have been given the option to select a seat when my money was taken"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "The service, the food and the comfort, as well as the entertainment are the best."
優點： "Cheap tickets. Airplane is A380. Good timeschedule. Good list of alcohol and drinks. Sky bar at the upper desk."
缺點： "I have maiden upgrade from economy to business and I can’t use Emirates business lounge. Stewards forgot my starter and drink. No cosmetics set - just 3 tubes of hand cream in toilet. Services was very slow. Emirates, is it you?! No more business class in Emirates."
優點： "Great service, good meal and outstanding entertainment channels"
缺點： "No critical comments to be offered"
缺點： "It's was only the passngers who requested they offer them to provide mattress to their seats"
優點： "The Airbus was quiet and comfortable."
缺點： "Layovers in Dubai can often be pretty hefty. Why print a menu? It's a waste of money and paper."
優點： "Not much."
缺點： "- Seats in bad shape - Dirty bathrooms. Ran out of soap and other supplies and did not refill - Horrible food - Cabin crew was not friendly"
優點： "Plenty of room even in economy. Good food for a plane. Very friendly"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "The flight crew we're fine and helpful if you needed something."
缺點： "The TV for my seat would cut out when the person in front of me reclined. The charging plug also didn't work."
缺點： "The flight was delayed"
優點： "- Attentive to infant needs"
優點： "The roomy seat and extra leg room are very nice. Very friendly crew, they made travelling with children a lot easier. Like them."
缺點： "The food is not as good as expected I actually did not eat the food, it was just not good."
缺點： "Cannot choose seats without paying a fee which is ridiculous. There is no way to get a window seat on the plane. I have never travelling on a non window seat in my 20 years of flying until this time."
優點： "the movies"
缺點： "it was a delay on the way to dubai one hour and on the way back to kuwait 45 min"
優點： "overall I was comfortable. My food was good."
優點： "Nice flight"
優點： "Comfort, friendly crew, excellent service. Good food"
優點： "Space and the fact that everything worked. Food was excellant."
缺點： "I always like Emirates."
缺點： "THe Entertainment system did not work. which meant no tv, info or seat adjustment. this was in First Class. horrible"
"Boarding was straightforward in IST, but security was strict (everyone's passport, boarding pass, and Covid tests were checked and re-checked 3 times within about 40 ft by 3 different sets of TK employees), with a final carry-on bag check with bomb nitrates swab for every passenger. And that was before boarding passes were scanned to step onto the plane. I first flew Turkish Airlines in 2005 and was extremely impressed. (The strict security process for flying to the US was much the same then as now, when they flew from the old Istanbul airport.) I have flown TK several times since and seen improvement, but not at the rate of its competitors, especially in the region. However, for my last trip (with a long leg between IST and LAX) they were half the price of other flagship carriers. Food quality, quantity and variety have declined, although that may be due to Covid restrictions. The lavatories remained clean but at least one ran out of TP & all other paper supplies half way to LAX. A couple of passengers (in economy, with me) took to using the business class lavatories and got into a dispute (real shouting match) with the flight attendants about it. (The passengers were in the wrong and escalating with unreasonable demands, but one flight attendant let his temper get the better of him. I didn't count but it seemed that there were fewer flight attendants on duty, with one being a fully robed "hygiene officer".) They did take Covid seriously, and distributed hygiene kits with masks, wipes, etc. to every passenger. If transiting through Istanbul before a long flight leg, consider using the airport hotel (YotelAir) within the terminal for international transfers (behind security). Reserve a room, as it was booked out when I last flew through. Otherwise, there are few places to sit down or rest once through to the International Transfers area."
缺點： "Everything was great, service was awesome! Thanks to everyone!"
優點： "All what you think :)"
缺點： "The place's we are sitting can be better"
優點： "The Turkish crew is very attentive and nice."
缺點： "Turkish airlines is perennially late. I’ve either missed my connection or had to run to my gate every single time I’ve flown internationally with them. This seems to be pretty well known among the travelers that use them often."
優點： "The entertainment was adequate and there were multiple snacks/meals. The bread rolls were warm. And they provided towelettes for wiping hands after meals."
缺點： "The crew could have been more considerate, and the Economy seats were even tighter than usual! There was no leg room and even without the person in front of me reclining, the seat back was hitting my knees. The passenger next to me had longer legs and was much worse off. The food was very poor."
優點： "second time my flight was delayed for no apparent reason"
優點： "It was calm"
缺點： "Maybe in first class"
優點： "Check in staff was very nice Crew on board not so professional Food was ok"
缺點： "Seats not comfortable Limited movie selection Flight connection time too long"
優點： "The service was excellent, staff helpful and understanding."
缺點： "No business class priority boarding, no assistance available with transfer."
優點： "The service onboard the flight was good as usual. Nice and attentive crew, and tasty food as well."
缺點： "Boarding took too long. The ground crew had all the passengers line up in front of the gate, and wait for about 30 minutes before we were allowed to board. No explanations were given for the delay. The entertainment service needs updating. There didn't seem to be a lot of new movies from the last time time I flew the airline over two months ago."
缺點： "Huge delay on the flight + no power for part of the waiting in the field + very bad information in the airport about where to find the gate Overall a terrible flight experience"
優點： "The food was excellent!"
缺點： "The website had lots of glitches and made it difficult to check-in."
優點： "Food and entertainment was great"
缺點： "I booked a place in advance, but the place was changed because I did not check in 24 hours before the flight. And I got a place near the restroom. It was terrible!!!! it was impossible to sleep and eat normally. And the smell of the restroom all the way. Very upset."
優點： "great service"
優點： "Friendly crew, entertainment system"
缺點： "No air or ventilation on the flight. I took four flights on this trip and all were hot and uncomfortable. Space was very tight. I’m not very tall, yet I was struggling to get comfortable or even eat in the small space of my seat."
優點： "Crew and in flight meal and refreshment services were great."
優點： "Fast boarding and well maintained airplane"
缺點： "Flight attendants could check on passengers more often. They seemed to just serve the standard drinks/meals and then disappear."
優點： "again crue was best"
缺點： "boarding gate was Mile away , you need Taxi to get there, whats wrong"
優點： "I sat in coach but was treated like I was in first class. Hot towels. Entrees were very excellent. The food was above what I expected coach meals to be from my experiences flying different carriers to over 8 different countries. The customer service was amazing! The lady flight attendant for my section was very attentive and friendly. When I came out of the bathroom, I accidentally interrupted one male flight attendant from doing his job, he politely gestured which reassured me that he would be right with me when he was done with what he was doing. I asked him if they had any heartburn or antiacids available which they didn't. These 2 interactions with the flight attendants made the flight very enjoyable."
缺點： "I was in couch and in the middle seat. I usually get the aisle or window so it was a hard adjustment to sleep in the middle seat because I didn't have leg room and couldn't lean my body against anything so I had to shift often to avoid my bottom from feeling numb."
優點： "The food was impeccable- would compete favorably against Etihad, Singapore, Cathay or Emirates Courteous crew who would be the very best with some more training in making customers feel special. Excellent business cabin"
缺點： "Slightly edgy crew"
優點： "The food on board was better than average."
缺點： "The whole operation was shabbily done. Because of a Turkish airlines' flight delay, we wouldn't be able to make our connecting flight to Venice from Istanbul. So the agents booked me and my traveling companions on DIFFERENT flights the next day, long after we had paid to be getting to Venice. It took a long time and a lot of work on my part to get our tickets corrected to all be on the same flight, and the whole thing was very unprofessional. The lower price for Turkish airlines is not worth it when you have to spend an entire day of your vacation sitting in the Turkish Airlines airport hotel because Turkish Airlines can't properly get you to your destination on time."
缺點： "poor to non existence service in economy class. all crew up front with zero crew In back."
優點： "Nice crew. Boarding and deplane was fairly easy and quick."
缺點： "Seats in coach are quite close and became worse when people reclined."
優點： "Enjoyed the long flight with warm hospitality"
優點： "Excellent service, nice and friendly crew"
缺點： "seats are too narrow and no space for long legs"
優點： "LOVED the attention that was given to passengers that wanted/needed rest."
缺點： "Looked into purchasing 1st class because flight was 10hrs & it was insanely expensive. The poor peoples cusions need some up dating, they are uncomfortable & worn."
優點： "The crew were amazing.. very helpful and accommodating! The food was also 5 stars, and the entertainment was great! Enjoyed every minute of it!"
缺點： "Boarding was not really done according to groups A, B, etc, but it was only a small holdup.. really nothing much at all :) Comfort was great, although a little more leg room might have been nice. But again, not a really big deal!"
優點： "I really enjoyed the service! The crew was great! Everything I needed they attended to with outstanding service. At first I was skeptical about using Turkish Airlines, afterwards I would definitely fly with them again no question. The only thing I would say was bad about the trip was the guy that got me sick haha but that wasn't Turkish Airlines fault. Thank you Turkish Airlines! Ashtiano Reinaldo"
缺點： "I honestly can't point anything out."
缺點： "Had to cancel due tp safety situation in Turkey (bombings, Dept of State warning). I had flight insurance but Kayak did not refund a dime."
優點： "Good food, on time, comfterbal"
缺點： "Takes rime till theyl take your food plat"
優點： "The food.."
缺點： "That the anytime snacks that was offered was not available for passengers"
優點： "Food, boarding"
缺點： "Leg room was limited"
優點： "Good Food, Comfortable Seats & Good Entertainment Options"
優點： "Everything, Turkish is great."
優點： "Excellent service, excellent food, very friendly crew"
缺點： "no subtitles on English language movies, which means I could not understand half of the dialogues because of the noise and poor sound quality. It would be very nice to always have English subtitles on all English-language movies."
優點： "Food was excellent. And I love the care packages!"
優點： "Crew is very flexible and accomodating to individual needs Food is good compared to other airlines Entertainment is programme is good"
缺點： "Toilettes were a bit messy, already after 2 hours. The screen of the entertainment programme is too busy to find things"
優點： "Included meal and entertainment"
缺點： "AC only on for takeoff and landing. Not much water so became very dehydrated and overly warm."
優點： "Waiting half and one hours before fly out from airport, because the fly road is busy for landing."
優點： "Organized boarding relatively on time take-off. Clean lavatories."
缺點： "The seating arrangements were awrful. The flight was not full passengers flying solo, like myself, could have benefitted from better seating arrangements. for example some passengers had an entire row of seats to themselves while people like me were stuck next to a window seat with a talkative passenger for 11 hours"
優點： "Entertainment choices were great, entertainment available at seat back was excellent."
缺點： "By the time they reached my row (37), they had run out of lemonade, chicken dinner, and even customs card. That was poor stocking. The service was mediocre at best. When I asked for beer and a cup of water, the female flight attendant ignored my request and just gave me water. Chicken entree had run out. When I pointed out that I do not eat beef, I was given a half-eaten special-order vegetarian tray: the salad, dessert, bread were all missing. I had to ask again for the rest of the contents of the tray and the male flight attendant was none too happy. So much so that, come breakfast time, he deliberately skipped serving me breakfast - he served the people on both my sides, and just walked away without so much as an explanation. That is rude and obnoxious behavior not becoming of anyone in the service profession."
優點： "I love the comfort and hospitality offered by the Turkish"
優點： "Food and service was great. Got a bit sick on plane and staff was very helpful until I was better."
優點： "Plane had more food space than the previous one"
缺點： "They always ran out of food options."
優點： "Private TVs and lots of movies! :-)"
缺點： "Little leg room and food was not good"
優點： "Great Cabin Service, Great Food, timely arrival and departures."
缺點： "Ground Staff Service in Mumbai airport. Could improve a lot. Specially compared to ground staff service in Toronto & Istanbul airports. On all flights legroom was kind of limited in the Coach seats."
優點： "three seats for myself no security check between flights"
缺點： "interruption of sleep because of meals -serving earlier dinner and later snack would have been more restful"
缺點： "The fact that they were not helpful to my dad"
優點： "Nice attendants"
缺點： "Small plane"
優點： "Seat very v=comfotable"
優點： "The entertainment options are good as well as free messaging on wifi"
缺點： "The boarding was late, the take off was late (weather), then arriving in rdu was delayed because the bridge was broken. All around, I’ve had better experiences but I’ve had much worse on SW."
缺點： "There should not be a pay wall around the internet in today's day and age"
缺點： "Very good"
優點： "Fast/ efficient"
缺點： "The little plane is always brutal. I'm not a small guy and sat next to an offensive lineman. It was tight for sure!"
優點： "Crew was attentive and accommodating."
缺點： "Gates switched 3 times and all bags had to be checked because of a small aging plane."
缺點： "The flight scheduled was 1 hour 30 minutes late"
優點： "Actually leaving the airport after 2 hours late was the best part."
缺點： "Not be hours late. And then when you finally land have to wait longer for an open gate cause they're doing work on the other ones. A lot of poor planning on this trip. Very disappointed in this experience cause I love to fly."
缺點： "Flight was delayed out of the gate from ATL. No one was available for at least 15 minutes to move the jetway to let us off the plane when we arrived in RDU."
優點： "Crew was great. Paris to RDU flight is very convenient. Fair summer pricing overall for our special itinerary. Beverages, snacks on international flight were great."
缺點： "Specialty food requested - reduced sugar because there is just too much sugar in airline food generally. Pretty awful. Some kind of (I think) pickled cabbage and carrots slaw was inedible. Plain yogurt was awful, needed something! Nuts, just a little bit of dried fruit would help."
優點： "They didn’t want to help"
缺點： "They were delayed. They wouldn't let us keep our checked sized bags which slowed us down even more. Our next flight left without us while we were waiting for a gate to open so we could get off the plane. There were no more flights so we had to fly to an alternate city and rent a car to get home."
優點： "Everything about delta"
優點： "yes crew were very good"
缺點： "Value for the price."
缺點： "The crew"
缺點： "Please reduce your delays - again we took off with more than an hour delay and by definition you are responsible of that disagreement, you are the company I am paying for the service...."
優點： "Boarding process was smooth."
缺點： "In flight service was disappointing."
優點： "Smooth flight."
缺點： "Tight seat. Small space."
優點： "Good service this morning"
缺點： "All good"
優點： "Very good check in and customs, etc at both airports especially RDU."
缺點： "Only fair to good in flight service."
優點： "Crew was great"
缺點： "Absolutely no entertainment for a flight that had way more people than my first one. Food options were horrible!"
優點： "chwcking in was very easy."
缺點： "No in board beverages. On flight from RDU to PHL beverages were served."
缺點： "Having to go through Kayak wasn’t helpful. I wasn’t kept informed of the flight and getting to my flight schedule was difficult. Going through the website was also frustrating and confirming flights was difficult."
優點： "The crew was nice and did the best they could"
缺點： "The flight was late, extremely turbulent, and was spent mostly under 10k feet, so wifi was available for only a very short time"
優點： "Crews were great."
缺點： "Flight delays coming and going. Happens a lot with Delta."
優點： "The check-in agent was very nice and patient"
缺點： "Our flight kept on getting delays, we were seated separated, a kid was hitting my seat during the whole flight even after skiing the mother to stop her child, not sure what is the solution there but I would suggest that in your announcements in the beginning you could mention a rule of respect to others like in the movies a little subtle regulation about other passengers space respect."
優點： "Plane was on time."
缺點： "My seat assignment was in the last row of the plan when the plane was not full"
優點： "The woman who helped us at the desk by the gate was possibly the single most helpful, kind Delta employee I’ve ever met. She wheeled me down the jetway and upgraded our seats. I wish I knew her name. She has very curly dark blonde hair and is petite."
缺點： "My seat was in the last row on an MD88 where the engines are in the tail fin. Felt like I had a washing machine with a bag of rocks in it next to my head the whole flight. The intercom system also had a gnarly hum/screech when the attendants we're talking so you could barely hear them."
優點： "Everything was delightful on Delta’s side. Very comfortable. Great service."
缺點： "Why do parents with infants choose to sit in First Class. Crying babies are not appreciated when I’ve paid a lot of money for a First Class experience. The parents in the sears behind me had a child who cried & cried. It was a real spoiler for me. I enjoyed eveeeythinf about the First Class experience except that."
優點： "see aqbove"
缺點： "see above"
優點： "On time departure and arrival"
缺點： "We landed at 2:14 p.m. but did not get our luggage until 3:38 p.m., with "priority" because we were traveling business class. Dozens of bags that were not "priority" preceded ours."
優點： "The air staff were very nice and attentive. Menu choices were varied and reasonably priced."
缺點： "The microphones didn't work well and hearing the staff was difficult. I saw several load before their zone was called with nothing said to them. When I paid to upgrade zones that is very annoying. Please quit shrinking the passenger seat size."
優點： "Friendly staff, good service in First Class. Had the side with only one seat -- nice to have no neighbors."
缺點： "The flight was delayed just as we were about to board at 5:30. There was a mechanical problem and we were changed to another plane and another gate, which was supposed to take off at 6:30. It was boarded and ready to go around 7:00. Then....we taxied down the runway only to stop because of a situation on THIS plane (a light that did not go off). It was fixed pretty quickly and meanwhile a rep. from Delta boarded the plane, apologizing for our inconvenience and handed out Jolly Ranchers. REALLY? After that, she and the flight attendants did give us a free drink/headset coupon. That would have been nice but it expires Dec. 2017 and the flight attendant stopped serving drinks about half way down the aisle because the flight was so short. The coupon will be of no use to me. I finally got to Raleigh about 9:30...I booked the flight so I wouldn't have to drive at night.. Sigh....Delta used to be my favorite airline."
優點： "I would like more detail about traveling companions displayed."
優點： "Got there before ETA"
缺點： "Concourse was VERY FAR away and trains were not running☹️"
缺點： "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
優點： "Staff were great.. landed smoothly"
優點： "Wheeler chair service is available"
缺點： "Gate changed in the last minute and non-English speaking wheeler chair customer (my 89 years old mother) was left at the old gate by their wheeler chair services and no agent at the gate knew about her. Both round trip flights! This is totally NOT acceptable. She could have been lost and with no ability to help herself and miss the flights. It was lucky that she found Chinese speaking customers to help her."
優點： "Whereas our flight out from Raleigh to JFK where everything that could possibly go wrong did(late crew, boarding computer problem, mechanical issues with the plane, gate problems, missed connection) this last leg of our trip back was flawless. Everything was on time, and the crew was friendly and attentive. We had exit row seats so the leg room for this 90 minute flight was great compared to our first part (London-Atlanta)"
優點： "Flight attendant had nice attitude."
缺點： "I asked for an aisle seat to provide relief to my right leg. I was given an aisle on my left. This was compounded by sitting next to a man so large that part of my space was taken, and this was Delta Comfort. Had I been given the requested seat, I would not have the sore neck and back I now have from leaning for 2 hours."
優點： "Pilot almost barrel-rolled us climbing out of JFK, so if started well enough.... Ground assistance (wheel chair) left me with a badly bruised left big toe and I didn't think we'd ever get through the TSA. The pat-down I received was more like a sexual assault and I didn't even get a happy ending. We made it to RDU, so the exercise was a success, but it was a huge hassle."
缺點： "After reading the good things, you need more bad?"
優點： "The crew was great and nice. Very professional and clearly made safety number one."
缺點： "We had an issue with the rudder that led to an aborted take off. Then when we finally got to RDU the ground crew was not available to marshal the plane in."
優點： "Crew aware of my children's nut allergy and chose not to serve"
缺點： "Coffee horrible"
優點： "absolutely nothing"
缺點： "no food while waiting flight cancelled and no vendors open in the airport, stood in line for 4 hours only to be told no flights available, wasn't asked if they could feed me, put me up in a hotel, absolutely no compensation for me not being able to see my son graduate in the Air Force."
優點： "Delta crews are the best in the US, very competent and they know how to take care of you."
缺點： "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
優點： "Fell asleep"
優點： "The crew was friendly and helpful"
缺點： "The flight was not socially distanced"
缺點： "The flight was not socially distanced"
優點： "Everything was how should be"
缺點： "I like how you are now."
缺點： "Flight status"
優點： "Short flight. Great helpers with my mom!"
優點： "Crew, clean toilets, quality of food/beverages served, punctuality (arrived early), entertainment"
缺點： "Cold temp/a bit cramped in economy, plane landing was rough!"
缺點： "The flight was delayed for over 2 hours because of a reported maintenance issue with the aircraft but was originally delayed because of not having flight attendants available. When the flight attendants did finally arrive they all had an attitude of wishing to be anywhere but on this flight. The lead flight attendant even got into a verbal altercation with the gate agent demanding help getting people's bags into the overhead compartment because she was "injured" & not supposed to be at work. All in all a quite dissatisfying experience but not an uncommon one with this airline & this airport. I will use both only when I have absolutely no other options."
缺點： "Gate person could have been more accommodating given I was not supplied a boarding pass. Had to get seat assigned at gate and she was irritated that I did not have a boarding pass. On plane stewardess was indifferent to issues with chairv and my attempt to change seat."
優點： "Apologetic crew"
缺點： "Massively delayed with no compensation"
缺點： "delayed and lost luggage! thanks"
缺點： "Horrible food"
優點： "Better space between the sits and the crew were nicer than prior fly with AA"
缺點： "Need better food"
優點： "Exit Row Seating"
缺點： "Delayed Flight 1 hour and 20 minutes"
優點： "More clarification pre purchasing of extra bag fees"
缺點： "$50 bag fee. Attendants not friendly. The seat pocket had chewed gum on magazine. Trays were dirty when I turned on the light- looked like blood. Will not fly American anymore."
優點： "Flight was delayed slightly, but pilot made up most of the time in the air. Everyone was polite and flight was totally uneventful."
缺點： "Seat headrest was weird. Made flight slightly uncomfortable."
優點： "Good flight. Fairly comfortable flight. Attendants Were friendly and helpful."
缺點： "The movie was mediocre. Biscuit cookie was tasteless. Would prefer peanuts or pretzels."
優點： "The smooth boarding process and the enterainment."
缺點： "The limited food option. In general, there's not much vegetables. The food is either a pasta dish (quite heavy) or a meat dish with potatoes or rice."
優點： "Landed on time. AA is mostly on or before schedule. Definitely like that part. Smooth flying as well."
缺點： "No interactions with the crew this time. Boarding is okay."
缺點： "The food was horrendous. I am pretty sure the folks at AA responsible for selecting, preparing, and delivering to the passengers do not eat this food. I am a million mile flyer with AA, I had the same status on NW, and high mileage on Lufthansa, and other international carriers. At the height of my career I was a 100% road warrior flying internationally weekly The food on this flight was the worst I have ever been presented with."
優點： "The crew were wonderful and very attentive. The food was excellent and served almost continuously - and free! Seats were comfortable and roomy enough to move around. Flight was not full and we were able to lie down to sleep a little."
缺點： "No complaints."
優點： "Crew was friendly and boarding was smooth"
缺點： "Plane took off a little late but not enough to mess up my plans"
缺點： "The airline "randomly" selected me for extra security. Even though I have TSA pre-check I was jostled around, sent to multiple security lines without any reasoning and the local Chicago TSA and airport staff didn't seem to know what to do. Once it was figured out I was subjected to what was essentially a cavity search. Again I HAVE TSA-pre-check but apparently that means nothing if an airline flags you. It was an extremely upsetting experience but you were in a situation of either agree to the invasive search or get stranded over 1000 miles from home. I will NEVER fly Iberia again after a cancelled flight and being stranded in the wrong country on the way to my vacation and the horrible security experience on the way back. I seriously may never go to Chicago either after seeing the complete lack of organization and traumatizing personal invasion. I fly a lot for work and have never had such a horrible experience. I would really like to know how many terrorists are caught with these invasive searches and would love to know the justification for sticking your hands inside someone's pants and grabbing their privates after they have already gone through a metal detector AND the body scanner. Especially for someone who has already passed a federal background check to obtain pre-check status. Absolutely ridiculous."
優點： "Cheap seat had leg room"
優點： "Always delayed. Always check my carry on. Which equals me being late to where I'm going."
缺點： "See above"
缺點： "When I finally got a seat on the plane, it was fine. The lady at the counter was very helpful!! She helped me get on a flight since LATAM had changed my flight until the next day."
優點： "We were able to be put in an exit row which was great - especially since my husband and I are very tall and it was a cross-country flight."
缺點： "I find it ridiculous that on a cross-country flight they can't even offer pretzels or peanuts. There was NOTHING!!!! I have been on short hops on other airlines and you get something."
優點： "Direct Flight from LAX to RDU on a redeye."
缺點： "Delayed 5.5 hours at LAX. Boarded on time, waited at gate for 1.5 hours and then had to get off. During our delay waiting for a 1st Officer, the Captain times out. NO BACKUP CAPTAINS or 1st OFFICERS AT LAX? Then miraculously during our 3rd hour waiting for a Captain they discovered the 1st Officer was going to time out. So, rather than KNOW this while searching for a Captain, they waited for 3 hours and then had to find a 1st Officer to fill in. Result 2.5 more hours of delay. Even the Flight crew was in disbelief on this one. I think we should all get reimbursed and triple miles for this snafu. Not weather or mechanical - just poorly managed time -- BY A MAJOR AIRLINE - INEXCUSABLE!"
優點： "Flight was on time and service was good"
優點： "Sat in the exit, very nice and comfortable Crew was very well dressed and polite"
缺點： "Boarding was very disorganized Flight was almost an hour late After getting on the plane, there was at least another 20 minute delay"
優點： "Crew was the best."
缺點： "Boarding order does not make sense. Go back to the traditional system of boarding; last rows go first."
缺點： "Someone had been sick on the plane. They cleaned it up but it still had a pretty decent residual odor to bear in an hour plus long flight."
優點： "It served the function of crossing the ocean. The crew was kind."
缺點： "The airplane was outdated. It did not have personal entertainment suites at each seat. I haven't flown across the ocean without being able to choose my own movie in 3 years. Also, because of the outdated entertainment suite, the headphone jack is located in the armrest to the side instead of in the seat back in front of you. This caused me to bend my 3.5mm headphone connection at one point while I was moving my leg, because the connection jack is located below thigh level. The temperature was unbearable, and could not be controlled by the flight crew. Dressed for winter weather and roasted for the entire flight. I actually was dehydrated when we landed because I was sweating for 7 hours crossing the ocean."
缺點： "They squeezed me into a new plane after saying there was absolutely no way for me to get home... hmm."
優點： "Crew, food and entertainment."
缺點： "Seats are toght. Just an inch more would have made a long flight much better."
優點： "Great movie selection, including ones currently in theaters."
缺點： "Only received pretzels for snacks, while others received cookies."
優點： "I was able to fall asleep and we didn't have to wait at the dock very long. Arrived on time and no delays."
缺點： "They flight attendant I had who took my drink order seemed distracted and basically threw my pretzels down on my tray table."
優點： "The service was excellent, and we arrived ahead of schedule."
優點： "Baggage handling is very slow. Speed it up with baggage manager changes."
缺點： "Baggage handling is very skow."
缺點： "Missed this flight because of missing the first flight"
優點： "Was delayed over 3 hours"
缺點： "Delayed over 3 hours"
優點： "That I made it alive."
缺點： "I lost my keys and not one single person has contacted me about my lost set of keys, even when I left my contact info with them."
缺點： "Flight delayed on tarmac for almost an hour. No air during delay. Seats are not very comfortable."
缺點： "My flight that had been scheduled for months was cancelled out of the blue and when I spoke to American it was for scheduled maintenance. So which was scheduled first? I would assume my flight. Lost a whole day of vacation. Thoroughly irate."
缺點： "No way to charge a cell phone during the flight. No chargers at the airport waiting area for the flight. There was a metal box under the seat in front of me so i could not out my bag there, could not even fit my feet there."
缺點： "My 3rd cancelled American flight this summer. No fun. Takes twice as long to get home when they do that. Time to switch airlines."
缺點： "Running behind schedule."
"Weather :0( 2-hour delay on the tarmac"
優點： "on time"
缺點： "cramped, no overhead space due to "backpacks and jackets" on inconsiderate passengers"
優點： "Excellent experience & return flight on airbus plane was fantastic, reduced flight time by 1 hour. Great trip, thank you United Airlines"
缺點： "All great"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
缺點： "Better customer service with drinks and friendliness of crew"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
缺點： "A/C was too cold. We paid for Coach Plus but it doesn’t provide benefits equal to other airlines, such as free checked bag and priority boarding."
優點： "The crew was great and very helpful. They properly stowed a box of crab legs someone had on the flight that wouldn’t fit in the overhead."
缺點： "You gotta stop treating economy travelers like 2nd class citizens. The split level check-in at Newark is ridiculous with premium up top and easy to get to where there’s literally 2-3 customers. Versus economy where you need to take an elevator & then wait. no check on policy for economy is silly too"
缺點： "The seats were uncomfortable."
缺點： "Sits not suitable for long distance travel"
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "New plane"
優點： "Attendants were nice"
缺點： "Made me check my carry on to destination when lots of people had carry one same size as mine"
優點： "Crew ROCKED!"
缺點： "Boarding and disembarking were quite painful with an overcrowded plane and most passangers carrying on huge bags. What happened to shoulder bags only for carry on?"
優點： "Nice crew."
缺點： "They promised me a handicapped seat up front in row 10 when I called on the phone. When I got there they put me in row 22. Refused to change it."
優點： "Crew were friendly and attentive, service was great."
缺點： "I was seated in the last row, by lavatory door. The plane smelled bad and I could hear a distressed dog barking below. Vinyl seats left my shirt sweaty."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Custodian found us blankets and water"
缺點： "Zero effort in San Francisco after my first flight was delayed leaving Seattle and arriving there late and missing my connection."
缺點： "This flight didn't happen. It was cancelled for "weather" hours before we were even to board. Because the cancellation was due to weather, the airline wasn't responsible for picking up the hotel to get on the first flight the next morning. When I finally got home, my bag wasn't even on the flight with me."
優點： "I was returning from an international flight, and had carried my smallish rollerboard +1 personal bag all through (including outbound) with no problems. Just on the last leg, IAD to RDU, the gate agent forced me to check the bag, even though the flight was not full, and the bag could easily fit in the overhead bin. I was in Group 3."
缺點： "Forced to gate check rollerboard for no reason."
缺點： "Never made it to destination"
缺點： "Crew, timing"
優點： "One of us had the last seat on the plane even though they were reserved almost a month ago. However we had signed up for basic economy so that was not a shock. What was a shock was that water was dripping from the top side track onto his lap and he had to use the provided brochures to redirect the dripping water. The steward said it was condensation and that was it. Also, since it was next to bathroom, the smell wasn't great and the small child screaming while waiting to get into the bathroom wasn't pleasant."
優點： "It was on time. An incident was handled well."
優點： "The entire process went well."
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "I checked in my free bags with with my united access in the check-in counter, no issues. I stand in the gate line for Premier access and the gate crew lady asked me to go and pay for a carry on bag in a very loud voice and asked me to get out of premier access line. When I asked her to take a look at my premier access status, she said stop yelling. Then another man in a suit walks in and first word out of his mouth is not an apology, but a threatening "Don't yell". I just kept walking away from this unqualified person lest it goes out of control. United needs to do a lot better. Just because these gate crew people feel stressed out, they should not take on innocent travelers. Instead of putting a customer under a defensive position, they need to learn to respect the customer. United is training their crew in a wrong way.."
缺點： "A gal that sat with me on the first flight had seat 15a on the flight to Raleigh, she gets very sick and needed the window seat....BUT. you folks are so screwed up at ticketing that you NEVER book families together. I've flow with you folks 20 years and its always been a hassle. She was asked to move to the back of the plane (seat 32) a middle seat...where she was sick the whole ride so you could do the "shuffle" of passengers....it's poor business practice. When I have a choice I fly SW now."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "I could upgrade to a good seat closer to the front. And I was the only one in my row maybe because people had canceled their flights. lol boarding was quick and simple. Good amount of over head space and room. Def easy going simple and had no issues"
缺點： "We only got cups of room temperature water I had to ask for ice and one passenger during boarding was on their phone being disruptive and loud and no one asked him to be quiet seeing as everyone was visibly annoyed."
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "Smooth flight and on time great customer service"
優點： "Honestly, nothing for this flight. Delayed, rude crew, seat assignment mess up, etc."
缺點： "No food in a previous 4 hour flight, plus being early at gate, plus travel to airport. A lot of time without eating, expensive flights and no food. As a matter of fact only 1 tiny bitty snack for the entire flight. Very uncomfortable plane! Asking to pay for entertainment Direct TV, are you kidding me??? Those tickets are not cheap and you can't provide entertainment? Charging for everything extra is outrageous. Crew was a bit rude. And the people at the counter at the gate -very rude and unhelpful. Flight delayed on Christmas night and no refund for all that time wasted without being with the family. I had seats together with my husband and then seats were removed, asked to see an agent when printed boarding pass and then got separate seats. You are a joke and do not respect the money we pay and prearranged seat assignments. United you are a terrible airline, please strive for better customer service. You charge a lot."
缺點： "I get that it's the weather but this whole experience has been hectic. I have been bounced around 3-4 different flights in the last 12 hours yet have boarded 0 to get to where I am going. Each one canceled then delayed then missed because of the delay and re-routed. It just seems like a free for all."
優點： "The staff was efficient, friendly, funny and honest. Smooth landing, great service. Thank you!"
優點： "We were upgraded to seats with more room. After a 8+ hour flight before this one, it was welcome. We had to deal with the hurricane. After delays, the pilot filed a different flight plan. The gate people kept us updated and you had the feeling they were trying to get us to our destination. We left a couple hours late and had a very skillful landing into some pretty stiff winds but landed safely."
優點： "Lots of room in the seats and for legs. Clean. Friendly staff."
缺點： "That I couldneed watch TV without paying for it. Such a short flight to pay 7.99."
優點： "Delayed bc of weather."
優點： "The personal tv"
缺點： "Having to pay an extra fee just to watch whatever I wanted"
優點： "Good just hate middle seat."
優點： "Service at the boarding gate."
缺點： "Comfort= no leg room, people pack like sardines Food+ have to purchase you own food. Entertainment= have to purchase Wi-Fi to get entertainment Overall after flight for almost 15 hrs. I was hoping to get some comfort for this flight."
每天清潔，並在 台北飛往 北卡羅來納州的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 台北飛往 北卡羅來納州的機上會提供口罩
從 台北飛往 北卡羅來納州的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 台北飛往 北卡羅來納州的彈性機票