優點： "Crew was very nice, toilets clean."
缺點： "Flight delayed 2 times, didn’t receive text or Email from the second delayed"
優點： "The cabin crew was so warm and friendly, always ready with a smile and eager to help."
缺點： "Simply an older aircraft and the entertainment options were lacking compared to other carriers. The news video NHK would not fast forward or rewind but would always start over. Otherwise it was a good flight thanks"
優點： "Food is bland, boring. Entertainment contents are limited and old movies"
缺點： "As mentioned above, more new selections of movies. Better taste and quality of food, please."
優點： "Entire crew members, food, drink, hospitality & aircraft."
缺點： "I am diabetic & would have been better if I could get a aisle seat as I requested otherwise I didn’t have to wake up too often my both side passengers!! We were few Indian passengers missing our Hindi movies..."
優點： "I enjoyed the selection of food and how it was mostly Japanese style. And the drink selection is very good."
缺點： "It is a problem of flying economy, but our seat space was a little tight. I would have enjoyed a broader selection of movies as well."
缺點： "Wheel chair transport requested did not come so I had to wait 15-20 min in Tokyo."
優點： "I liked the midnight flight out of LAX; got to sleep at a normal time and arrived in Japan in the morning ready to go"
缺點： "Not much"
優點： "All crew are so kind.Great services."
缺點： "Seats are a little narrow near the window."
優點： "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
缺點： "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
優點： "Everything was just perfect"
缺點： "1. Missed our flight connection in Chicago because of delayed take-off from Tokyo. We were forced to use another airline and we landed in NYC about 5 hours later. 2. ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
優點： "Friendly staff, comfortable seats, able to watch new release movies, good food."
優點： "The food, choices of entertainment, and the crew"
優點： "Ground staff and in-flight crew were excellent. The food was very good. The business class seat was comfortable."
缺點： "Got flagged for secondary screening prior to boarding, although it probably wasn't ANA's decision. Video quality of the In-flight entertainment wasn't that great. The AC power plug could have been in a better spot. My power adapter would not fit."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
缺點： "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."
優點： "Flight was ok"
缺點： "Again I had a problem with water bottle, I asked small water bottle but they didnt give me one and i asked if they can fill my 2,5 yo water bottle they only fill it half. I asked again for water hours later and they said I need to wait because they will serve dinner (which is 30mins later) This is just very unpleasant experience and I felt like a bad person asking for only water"
優點： "nice.crew. actually able to book exit row.seat online. pre-check-in is great all you do at the airport is drop the bags .no long queues."
缺點： "boarding process is not organized. no travel amenities offered. (no slipper, had to ask for toothbrush) ..."
優點： "Good food and cabin service. Accommodating in connecting flight arrangements."
缺點： "Left an hour late because of slow ground service and poor scheduling. Extremely uncomfortable seats."
缺點： "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
缺點： "The seat in this airplane was downright uncomfortable."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
缺點： "Food needs improvement"
優點： "The plane was very clean. Staff was very polite and helpful. Foodoffering was very good."
優點： "Great airline!"
缺點： "some of the gates can be long walk"
優點： "Enough room for relax"
優點： "Seat was good and slept like a baby"
缺點： "Nothing really, slept the whole way"
缺點： "Delayed 2 hours and people where freezing in terminal. They eventually brought blankets and snacks."
缺點： "Our seats are much less comfortable with very little leg room. My daughter couldn't recline her seat."
優點： "friendly flight attendants, clean toilets"
缺點： "the stroller take forever to show up when landing"
優點： "The food on board was great! Crew members were friendly!"
優點： "Over all service was good."
缺點： "Over all service was good. Only food what I ordered could not get. My requirement was vegetarian without onion, garlic and mushroom. There was mushroom in the food."
優點： "The stewardesses were always smiling and very engaging!"
優點： "The flight crew was definitely the best part of the flight! Not only did it seem that all the flight attendants were highly attractive - but, they were also extremely attentive throughout the flight AND they did it with enthusiasm & smiles! What a remarkable group of service professionals!"
優點： "Very comfortable"
優點： "High quality fit out, amazing flight crew, great food."
缺點： "Movie selection could be greater."
缺點： "No foot rest=back pain"
優點： "crew was very polite and everything was smooth."
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
優點： "flight attendant in business not as nice as sfo to narita"
優點： "Best service ever provided by an airline"
優點： "Compared to different american airlines, this flight was great. Decent meals, decent movies, all around good."
優點： "I liked that the flight was on time. The plane was nice too, nicer than most other airlines. The seats were roomy enough, as good as economy can be. Food was one of the best. The movies were pretty new which is always a plus. The crew was awesome. I get motion sickness whenever I ride anything, be it planes, buses, trains or boats, and the fact that the flight attendants kept checking on me put my mind at ease."
缺點： "There was a smell of old sweat odor from the seats, maybe table. Plus my table was still wet when I opened it. So that was kind of gross."
優點： "food , service"
優點： "Enjoyed the flight very much!"
缺點： "Too much scrutiny for my request for a double vodka screwdriver"
優點： "Very friendly crew both on the ground and in the air."
缺點： "Entertainment options (movies/TV) are rather limited and mostly not to my taste. Entertainment was also the same on the flights there and back, meaning that on the second flight, there was even less choice."
優點： "I liked the friendliness of the staff. The overall service was very nice!!"
缺點： "The seats didn't recline at all. Normally I wouldn't care but it was a 12 1/2 hour trip. There wasn't a lot of good, recent movie releases. On other airlines there was more to choose from that were more recent releases. The food wasn't very good. It had all fish choices or beef tongue. I understand having an Asian meal, but maybe should be a more popular meal with different choices than a more eclectic menu. I noticed even the child's meal was not very kid friendly."
優點： "Nice crew and good service"
缺點： "The other passengers are not very orderly when boarding. Passengers could have been more spaced out."
缺點： "They cancelled my flight"
優點： "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
缺點： "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
缺點： "I just wish they used newer planes on this route but everything else was perfect!"
優點： "After we missed our flight, we were provided with terrible customer service."
缺點： "We were told to go to the wrong gate. After we missed our flight, we were charged 880 USD to book for the identical flight the following day. We were taken around in circles inside the airport. Absolutely unacceptable. Would not recommend."
優點： "meals are pretty good, though repetitive"
缺點： "old plane, connections at IST are inconvenient and the airport is in terrible condition. Flight was crowded and boarding was chaotic. Ran out of meals. Plane was quite hot (and I'm usually cold). Overall poor quality."
優點： "I never usually like plane food but liked Turkish Airline meals on all flights I’ve been on so far"
缺點： "I do like turkish airlines but wasn’t happy with this flight. On check in we were left with seats towards the back of the aircraft. The lady seated neit to us in the aisle seat was in a wheel chair so was a problem if having to get in and out. I didn’t think it was fair that a person who depends on a wheel chair sits so far back on a plane. She also had to deal with our crying baby"
優點： "The flight was very accommodating. Everything from eye shades, tooth brush and slippers were provided. I took the red eye and slept the whole way."
優點： "The cabin crew was very kind. The kofte tasted good."
缺點： "They "board" an hour before takeoff but there weren't enough seats at the gate, so for half an hour, no one actually boarded, we just stood or sat on the floor with our carry-on."
優點： "Only the stewardesses very helpful and professional"
缺點： "The seats"
優點： "Excellent service with comfort"
缺點： "All was great"
優點： "The amount of food and drinks we got was perfect, the movies, shows and other entertainment options were plenty and they had a great selection, and the sleep kit (slippers, socks, lip balm, etc) was very much appreciated and helpful. The staff were nice and professional."
優點： "Everything was great, thank you for your service."
缺點： "The crew was not very warm and/or welcoming - they were short, impersonal, and kind of cold"
缺點： "Entertainment console was small and options were not great. Food was not so great. Breakfast was good."
優點： "Food, service, condition of the aircraft"
優點： "Unfortunately I was extremely not happy with the flight I had a layover for about 11 hours and every time I spoke with a representative they didn't have any new information"
缺點： "The customer service experience along with the unorganized procedure for a delayed flight."
缺點： "The space between the seats were narow"
優點： "Great attention and kindness from the attendants"
缺點： "The cabin was very very hot during the flight."
缺點： "Could not order my special meal in advance, because of turkish airlines website problems, and ended up fasting"
優點： "There is nothing bad that I can say about the trip. From the hot towels to refresh yourself to the friendly crew to the food. The entertainment choices were good and easy to use. I would defiantly fly with them again."
優點： "Usb chargers"
優點： "Foods are good"
缺點： "Seats legroom"
優點： "The staff were attentive to the passengers."
缺點： "The food needs to be warmer."
缺點： "It wasn't communicated beforehand to check in our baggage to electronics."
缺點： "On of stewardess was very rude ."
缺點： "breakfast included stale rolls and not really anthing appealing but the crew insisted on waking everyone up for it! ! Maintenance of the aircraft cabin leaves much to be desired - toilets unclean seat reclining mechanism faulty."
缺點： "The boarding took too long, cabin service on the return flight was a lot poorer than I received on the initial flight. It questions my quality recommendation to other people."
缺點： "Terrible service, unhelpful staff on flight and in airport."
優點： "On time, good service, good amenities (earbuds, hot towels, pillows/blankets, comfort kit with sleepers, eye covers, ear plugs. Kids got special treatment with additional toys, cocoa and more."
缺點： "Isle seats after rows 47 start to be positioned with an angle to accommodate for the plane's narrowing structure. The result is much less leg space which is insufficient for 6'+ tall people."
優點： "new aircrafts, easy boarding ontime departure and arrival"
缺點： "Staff needs to be more friendly, food needs to be better in quality (ie.Etihad food is amazing). knowing that the flights are going to INDIA & PAKISTAN they should add some indian Pakistani channels"
優點： "Friendly service and plenty of food"
缺點： "They cancelled my flight but there are free tours or free hotel accommodations that are offered"
缺點： "Terrible connections. Long delays. Truly awful"
缺點： "Basically the wifi doesn't work on these long haul flights. It's either not connected or extremely slow. I finally gave up and didn't bother"
優點： "Good Food, Nice Accommodations, Great in flight entertainment options. Would do again for longer flights to other destinations."
優點： "The entertainment choice ! Amazing !!"
缺點： "They lost track of my suitcase. I just received it"
優點： "Friendly staff good service."
缺點： "The grill chicken served for dinner was cold."
優點： "food + entertainment"
缺點： "boarding was chaos seats were tiny and food was abysmal"
優點： "Good food choices and entertainment"
缺點： "Leg space and seat width"
優點： "I liked the service and the food."
缺點： "It could have been on time flight."
優點： "Plane was clean. Crew was nice. Good breakfast."
缺點： "No entertainment."
優點： "Comfort was excellent and the crew very nice!"
缺點： "My baggage was damaged."
優點： "Every thing. The overall service in economy is equal to business class on American carriers, with the obvious exception of the seat itself. A light breakfast meal on a 45 minute flight? Absolutely incredible. I've also experienced this with Lufthansa in the past, but they didn't have seat-back entertainment on short flights."
缺點： "Nothing to dislike."
優點： "- The in-flight comfort kit with slippers, lip balm, sleep mask and socks - The complimentary wines and spirits, along with anytime snacks - Courteous and patient flight crew - Good selection of entertainment on the personal screens"
缺點： "- cramped seats (but probably not any smaller than any other airline) - earbud sound quality - boarding process seemed to take a while, but again, probably not any longer than any other airline"
缺點： "Flight was cancelled then stood for hours in a line just for a hotel room. Then waited in hotel room till afternoon the next day with no news. Horrible way to handle customers"
優點： "The food and staff were great. The seats were rather comfortable and the flight was very pleasant."
缺點： "The entertainment system was of an older style wherein we had a choice of 3 movies and 7 "radio stations" across 15 or so "TV channels" rather than the fuller suite of entertainment options I'm used to on a Turkish Airlines flight."
優點： "Very pleasant and accommodating staff."
缺點： "Very short flight. The meal service, while very good was quite rushed for the short hour flight. I barely got my food before the trash came around to be collected."
優點： "The service was great. The flight attendants are professional, accommodating and very helpful. Inflight entertainment is great."
缺點： "The temperature runs high on most Turkish Airlines flights that I have taken, especially the red eye flights. Every time that I have flown from Istanbul to Almaty, the plane is hot and people are sweating. This time I asked for the temperature to be adjusted, and after about 4 times, I finally felt a bit better - but still not comfortable. I don't know if this is a malfunction, or an opportunity to save money?"
缺點： "delay of about 1 hour, we almost missed our international flight from beigin"
優點： "This was my first time flying with China Eastern and I was very impressed. The plane was clean and comfortable. The crew was nice and it was overall a great experience. I would fly them again and recommend them to others."
缺點： "Better food"
優點： "הצוות היה מאוד נחמד. האוכל היה בינוני וכך גם איכות הסרטים."
缺點： "אינטרנט אלחוטי חינם. לעדכן באופן ברור שהצ׳ק נסגר מוקדם (כשעה ומשהו לפני המראה) עקב המרחק הגדול בשדה. כמעט פספסתי את הטיסה."
優點： "The seat is comfortable and leg space is good for a 6’5 people, and the flight is on scheduled time."
缺點： "Food could be better."
缺點： "Kayak did not act or inform me of the need for a visa following a change in flights that occurred 12 days before flight. For this reason, my trip was canceled."
優點： "Nothing! Couldn't be worse. The crew don't care about passengers and can't speak English either. We had a very long delay for no reason. The plane landed at a different airport that it was supposed to and then the airline bussed us to the Shanghai airport. Terrible terrible operation..."
缺點： "Everything! First please hire flight attendants that can speak English. Then provide better food. Even with Chinese standards the food had a bad quality. The stewardess didn't even understand that airplane mode exists for cell phones. She screamed at me to turn it off. Entertainment was a disaster"
優點： "The crew, the plane, the professionalism."
缺點： "More legroom!"
優點： "Temperature on the plane was finally right. Food service was quick."
缺點： "Food options not as good as flight over from the states."
優點： "The crew on board was friendly and the trip was smooth."
缺點： "I boarded from the Hongqiao Airport in Shanghai. I was having trouble scanning my passport at the self check in kiosk. I asked one of the nearby China Eastern staff for help and she was very unwilling to help. Eventually, she just told me, very shortly, I was in the wrong place and walked away to continue chatting with her coworkers. It was very rude and unprofessional. However, when I went to the CE help desk the staff member was very helpful and let me know I was in the wrong terminal."
優點： "Nothing much better but just slightly better than the long haul flight"
缺點： "Had to take a shuttle to the plane from the gate and walk up the stairs in the rain"
優點： "There is absolutely nothing I can say that I liked about China Eastern flight. See comments below."
缺點： "Service was horrible. Flight got delayed by 10 hours and staff expected us to wait at the gate till the next flight."
優點： "The China Eastern 777 was a good experience. Relatively comfortable."
缺點： "The connecting flight on Shanghai Airlines 737 had terrible legroom and no in-flight entertainment. The flight was a 4 hour international leg. Hard on the body."
優點： "Flew business class on their 777's to and from LAX/Shanghai. Unbeatable service at LAX where the gate agent escorted us through security onto the plane and on the ground in Shanghai and Beijing where ground personnel were on hand to help you make your connections. Great service in both economy and business class. (Domestic economy-full hot meal service with choice of entree!!) China Eastern will be my choice for travel to China."
優點： "Flight attendants."
缺點： "Late departure and very late arrival in Beijing. Damaged checked-in luggage."
優點： "On time departure and early arrival"
優點： "Crew was very nice and helpful. All announcements were made in both Mandarin and English, which I appreciated a lot. Wifi was relatively good at the Kunming airport."
缺點： "There was an interim stop in Kunming that I did not see anywhere on the schedule. We went through immigration there, which was confusing to both me and the immigration officials. It was difficult to figure out how to get to the connecting flight."
優點： "Cheap flight. We had a problem with our tickets on the flight there. The staff was very helpful and resolved issue promptly."
缺點： "Cheap flight - therefore we never got off directly at the terminal but had to be bused to and from the plane. Food was terrible. But then when is airline food good. It was a cheap flight that got me to my loved one. Spending 24 hours travelling is never fun. Next time I will look into business class."
優點： "As always, I was impressed by the high level of professionalism."
缺點： "The seats were terribly uncomfortable and once reclined did not un-recline by themselves. There were no basinettes for the baby. And there was no power supply, USB or wifi for working."
優點： "Crew is exceptionally nice and friendly!"
缺點： "The snacks and food offered are terrible. Cabins are dry and uncomfortable (not pressurized enough)."
優點： "It was a real airline"
缺點： "Didn’t let you use iPhones... even on airplane mode"
優點： "Maybe I'm imagining it but it felt like there was more leg room here than on my other China Eastern flight."
缺點： "The screens were ok but the sound was awful - it made everything almost unwatchable."
優點： "The flight was on time. The boarding process is quite efficient."
缺點： "My seat had a hole in it and a plastic part of the mechanics was protruding out sticking me in the leg the entire time. The food was not good. Wish they would start letting you use your cell phone in "airplane mode" on the flight."
優點： "Good food. More comfortable the aboard."
缺點： "Food, dirty bathroom, smells badly and more"
優點： "Definitely one of the best airline travel experiences of my life."
缺點： "The food has room for improvement but was decent."
缺點： "Seats are very narrow space in this plane"
優點： "Safe flight, on time departure and arrival."
缺點： "No entertainment system. Seats very uncomfortable for 1st class red eye flight."
優點： "The food"
缺點： "It was very unorganized & when asking for information the staff members of China eastern were unhelpful & unreliable & Very UNORGANIZED!"
優點： "Nothing about it"
缺點： "Rude staff in spite of paying almost close to Cathay Pacific, journey date was forcefully changed just days before traveling with a layover time of 16hours instead of the original plan of 3 hours so was forced to stay overnight at a shitty hotel provided by China Eastern, Check in baggage not handled at Kunming by staff, airport hotel not inside airport, but 20mins away in some dirty part of Kunming, not even in the city. Taxi from airport to and from hotel had no space for checkin baggage and they had to be kept on our laps. No food provided at hotel. Very discomforting experience overall."
優點： "They never tried to solve problem for the customer but threaten me if I did not have the problem fixed they have the right to refuse me."
缺點： "Not that it was China Eastern's fault, but my travel agency illegally cancelled my reservation without my consent. I had to buy another ticket last minute. The flight itself, however, was comfortable."
優點： "The Airbus plane & the crew"
優點： "On time, comfortable. Great flying experience."
缺點： "No vegetarian options were provided, even though i had booked it by calling customer care. Flight got delayed by 3 hours as well."
優點： "Crew were very friendly and efficient. Flight was quick."
缺點： "Delayed on the ground at Shanghai airport. Only got 1 small packet of peanuts to eat so I was really hungry. So maybe give a roll or something a bit more substantial."
優點： "Plane was clean and fresh, crew was professional and courteous."
缺點： "First flight of the day, yet 3 hours late. Zero communication on status, reason, etc. We all just hung in limbo for hours wondering what was happening."
優點： "Good price but ordinary service unless jollied along and the range of food and drink for business class - poor"
優點： "Service was good."
缺點： "Was an hour late without much explanation."
優點： "long delay."
缺點： "long delay and bad customer service."
優點： "That I got to Thailand safely"
缺點： "I got to Thailand safely when, it was time for me to board my flight back to United States your ticket agent denied me access on the plane. even though I sat in front of her for four hours ahead of time when it was time for me to check in at the ticket agency she told me that I was not allowed on your plane and then gave me a number that didn't even work she told me it was for the embassy which it was not it was a fake number and when I came back to the table to talk to her she walked away and someone else came to the kiosk and they acted like they did not know what I was talking about so I am very upset and I would like my money back for return flight for ticket of the amount for the flight from Thailand to the states .... I had to purchase another ticket with a different company and when I told them what happened, They told me that she cannot deny me access without a probable calls and if so for any reason she would have to let me know why am not allowed on the plane. Now this young lady was very nasty to me she gave me a fake number she walked off on me I was hurt along and terrified because I did not know how I was going to get home I had to call 30 of my friends for them to send me money . And a PayPal account in order for me to get up $800 to get a one-way ticket home so I would like my money back and if I do not get it I will sue you for it because I still have to information. And if you do not know who was at the kiosk at the time of 2016 April 25 you should look at your recordings because I'm the only black guy on the plane and the only black guy in line so it is not hard to miss me so once you figure out what has happened I will like to know if I do not hear anything within the next 30 days I will be subject to issue a lawsuit ."
優點： "Efficient processes and friendly crew once aboard,"
缺點： "Long delay in departure, no entertainment, "simple" business class with just bigger seats, limited food and drink; took forever for baggage to appear, boarding and deplaning by stairs not gate."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "Got me from Kunming to Beijing."
缺點： "Crowded, late, no bus waiting on arrival in Beijing."
優點： "This was not the first time I am taking China Eastern. For some reason they have switched plans because there is no individual screen anymore. For a 11 hours flight no individual TV is really boring"
缺點： "Connecting though Beijing from Taipei to LAX is not recommended if you can avoid it!"
缺點： "Food at AirChina is alway consistently terrible I Asked for the red wine, they only fill 1/3 of a glass, I asked for it again, then it was filled only to 1/2 glass No personal entertainment, no USB charging"
缺點： "The flight was cancelled. How can i get my money back? Thanks for your help!"
優點： "I was able to get home and my luggage came with me."
缺點： "I actually was put on China Air so I would have a chance to make my connection and they were just fine. The stars are NOT for China Air."
優點： "I didn't like it , nothing to tell"
缺點： "12 hours delay at departure, service very bad, overall very shity plane, thats,why ticket so cheap"
優點： "The airline canceled on both trip and have to wait for next day"
優點： "It's good valyfor money"
缺點： "I had a a delay in Bangkok for 2:30 min almost lost the connection in Beijing. In Beijing all very disorganized. The connection gate was closed and when open they had a hide line. Not a goood connection center. The airplane could be cleaner Also the entertainment system is bad and a lunch old movies or in Chinese. I flew business and it was ok. Could be much better. Funnily they lost my luggage. The people here in JFK looks very lost. I hope I get them soon."
優點： "Crew was good Food was decent"
缺點： "Flight departure time is very inconvenient. Room to improve food variety and quality"
優點： "Very courteous behaviour"
缺點： "While the experience of flight was excellent, the missed flight to SFO led to severe inconvenience.The bus arranged for hotel was delayed,all heavy luggage had to be carried inside bus leading to hardship and severe personal strain as the did not have the capacity to accommodate all luggage. The extreme strain caused lasted during flight to SFO. It is suggested that due care needs to be taken of elderly, passenger with children etc.pl avoid such traumatic experience of such transits. Except for this rest of the experience was excellent."
缺點： "Dirty old uncomfortable seat, no personalized TV, dirty tray table that I had to wipe down myself (and was successful at removing all of the stains which just go to show the poor effort they put in cleaning the aircraft). Food was ok, service was ok. It was the cheapest flight and now I know why."
優點： "Nothing I liked it as there were no vegetarian option and crew was not able to speak in english"
缺點： "Not speaking in English the crew"
缺點： "Food, entertainment"
缺點： "The flight to Bangkok was delayed 8 hours with no information for most of that time. The flight back was delayed 2 hours. My bags were lost on the flight back. The food is horrible and the service terrible. The audio quality for entertainment was awful. Stay far away from this airline."
缺點： "The flight was delayed but there was no announcement of reason nor was the new boarding time posted so everyone was forced to just stand by boarding gate and wonder. The food was dreadful and the portions were skimpy. The major food groups were white bread and white rice. The entertainment console was supposed to operate by touch but was unresponsive. The movies were 90 percent Chinese. I won't fly Air China again."
優點： "Nice stewardesses"
缺點： "Can't use cellphone in airplane mode! Should have been warning about this. 2 hour delay with no explanation"
優點： "Delayed flight but they did a excellent job at getting me to a earlier flight and bump up to gold seating"
缺點： "Need customer service training. When talking to customers ....need to look at then and acknowledge their exists. The cs grabs your passport And doesn't even care about you to smile and say hi."
優點： "the airfare itself is cheaper compared to other airline"
缺點： "the flightwas delayed for hours"
缺點： "delay for 4 hours from JFK to peking, then we missed connecting flight. We can't find our luggage and services is horrible."
優點： "Not much at all"
缺點： "Lack of communication - our flight was supposed to land in Beijing but we were redirected to another airport due to bad weather. After we had parked at the terminal of our temporary airport, we were told to wait further instructions from flight crew and the control tower. After about 40 minutes the plane started going towards the runway without any warning to passengers who had started getting luggage down, opened contents of carry on baggage and luggage, etc. It was jarring to say the least and luckily no one got hurt. Additionally, our flight from Beijing to Vancouver, BC was delayed by 8 hours. None of the gate or airport agents could tell us why or provide any alternatives to those of us with connecting flights. Not only did they not provide information, one of the gate agents gave us the wrong information (the local time at arrival). We missed our connecting flight and incurred significant expenses (hotel and purchase of 4 additional one way tickets). For the reasons listed above I will never chose air china and strongly urge any listeners/readers to avoid them at all costs!"
優點： "Overall great flight for the value. The entertainment and food are decent. Leg room okay."
缺點： "Not super comfortable seats and once again food and entertainment just okay."
優點： "I like nothing about this airline."
缺點： "Flight was delay departing from LAX 3 hours, end up missing connection flight in Beijing, Airline doesn't care and expect me to wait at the airport for 12 hours for another flight.... No Food, No lounge, No words from the Airline and No responsibility from the Airline. Worst...To everyone else please pay more for other airline."
缺點： "The airline booked but connector with 2 hours from landing. The initial flight was delayed taking off. I advised the airline attendant that we were not going to make our connector and if she could alert the connecting flight. She told me no and to just try to make it. We walked up to the gate to see my flight to the states backing away from the concourse. No one was at the gate. IT took 2 1/2 hours to get through immigration to the airline desk and for them to tell me the next flight is the following day. I eventually got on another airline to get home. There was NO HELP whatsoever to get through this process."
缺點： "Bad costumer service"
缺點： "Service is very bad and lot of delay."
優點： "That the plane took off and landed"
缺點： "Delayed. By an hour. Then we had to take a bus to the plane 15 minutes. Once we landed, we had a 40 min bus ride to get off the plane."
缺點： "Lousy food. It was not as ordered.....Indian pure veg meal."
優點： "Good selection of movies."
缺點： "Flight attendants were rude, only dry cookies for snacks on the 13h flight, really hard to have wine seems they don't want you to have any. Only with your dinner she said...food wasn't great either."
缺點： "The video selections had limited appeal to westerners."
優點： "Absolutely nothing."
缺點： "The staff was always rude, no matter which flight I was on."
優點： "That this airline delivered me safely to all points."
缺點： "Robotic flight attendants: they acted like robots and never as humans. Smiling is not what their operational programs have missed. They are RUDE people. People should try not to even change planes in China. Koreans and Japanese people are much far adorable than any one Chinese I encountered. They have to step up. For now, never again on any Chinese airlines. Taiwanese airlines provide much better service."
缺點： "Custom at international Transfers"
缺點： "Beijing airport was under construction. There was long delay."
優點： "Crew was friendly, helpful"
缺點： "Plane feels old. You get what you pay for, it was by far the cheapest airfare... but included my luggage getting lost after a layover."
缺點： "needs some new movies specially for having to sit for 14hrs. no USB adapter either.food was okay.seats are not too comfortable.airport was hot, AC wasnt working, tsa employees are rude and brutal when searching into your belongings and body. Airport needs more variety of restaurants and English speaking employees.WiFi is horrible."
優點： "Serving two meals"
缺點： "Coffee was bad"
優點： "Very good staff!"
缺點： "Entertainment was not interesting."
缺點： "I got my baggage after 4 days from landing."
優點： "one flight the attendant thanked me for being gold The agents at red house for gold members in Shenzhen were amazingly helpful in getting me a flight in time to connect when mine was badly delayed, really helpful"
缺點： "Very long delay. Long wait in the plane, limited inflight entertainment for nonChineese speakers."
優點： "The flight crew was very pleasant and offered great service throughout the flight."
缺點： "Old airplane, with no individual entertainment screens."
優點： "I was extremely pleased with the flight attendants. They were excellent at all times. Very professional and friendly. I was particularly surprised at their approach to any passenger who could potentially cause problems for the flight or other passengers. I'm American and to be frank, we are total jerks in flight. You tell an American to put away their mobile device and as soon as you turn your back they're back at it. Americans in general are unreasonable people. The flight attendants' approach to solving problems before they have an opportuniy to become problems was a sight to see, friendly, non-confrontational. They brought beverages around at regular intervals which was very comforting. Also, not only were blankets and pillows at every seat before takeoff, but they were fairly decent. Very comfortable. On a US carrier you can expect to be charged extra for any little thing, and so you don't even bother to ask for it. On Air China you don't have to worry about it."
缺點： "On this flight, nothing. No complaints whatsoever."
優點： "- flight attendants were very nice - offering of tea and biscuits during red eye at any hour"
缺點： "Customer service agents at front desk in LAX and Beijing - TV touch screens were broken 50% of the time - poor quality beverages and food"
優點： "Seats were large and crew was nice"
缺點： "Flight did not exist, missed connecting flight"
優點： "Air China was a very pleasant experience since the price of the ticket was only $622. The plane was good, service was good, food was average and service was fine. The flight was basically easy and I would not hesitate to fly Air China."
缺點： "The food was just average"
優點： "Everything was pretty average; no huge pros or cons."
缺點： "Most of what they played on the screen were commercials; that was pretty annoying."
優點： "It's great I'm gonna recommend my friend Air China Thanks again"
優點： "Timely flights"
缺點： "Food quality"
缺點： "Boarding. Service."
優點： "The price was good"
缺點： "I had issues when I was checking in as the ground staff said my name in my reservation did not match the name in their system. This is a problem which they need to resolve internally as I wrote my name correct"
優點： "Food was OK"
缺點： "Flight attendants barely speaks English. Difficult communication. On the top of it, the PVG airport was closed and we had to land in Xiamen. They kept us 3hours inside the plain"
優點： "Nothing this was the worst flight I've ever been on."
缺點： "The crew didn't have any control of the passengers and they let them do whatever they wanted."
優點： "this leg of our trip was fine. it was average. our experienced was soured and biased by how badly China Eastern handles customer service before and after the flight"
缺點： "on the way back, they lost one of our bags. And we were completely left in the dark with the airline. Miraculously, the bag showed up 4 days later. But some information would have been good."
優點： "Take off was reasonably on time."
缺點： "The plane was so old that is still had cigarette holders in the armrests. Exit row seats did not decline, which had for a back-aching 5 hour flight."
優點： "Appreciated the snack"
缺點： "Temperature was way too warm on the plane. Entertainment options minimal."
優點： "The crew was nice and friendly. The flight was on schedule. Overall, it was a good experience. I definitely recommend checking in online before hand."
缺點： "There weren’t individual entertainment screens, but it was a short flight so it wasn’t a big deal."
優點： "Stewardesses hard working and nicer looking"
缺點： "leg room was very poor."
優點： "We got food (unexpected) and the seat was mildly comfortable. I don't feel like I can complain. The staff were nice and the trip relatively short. I liked it."
缺點： "There was basically no entertainment. Only a small screen but I could not read the English subtitles and I could not hear the audio either. I brought my tablet, but the flight would have not been very tolerable without it."
缺點： "Two side by side gates. One was listed on upcoming flight board the other via verbal announcement. Above gate the flight was listed above gate but actually boarded from other one."
優點： "Very nice staff and flight"
缺點： "Nothing to complain about"
缺點： "Full flight but not a lot of leg room for tall people."
優點： "The flight attendants were very concerned to make sure I and others were comfortable throughout the flight"
優點： "The plane is very modern, clean and fresh. General procedures of check-in and boarding were smooth. Food is definitely very good for a regional flight - good choice of entrees."
缺點： "Lack of English language abilities from the airline staff. Small choice of beverages (a tiny glass of red wine only is offered to the meal, otherwise you're sticked to water mainly), entertainment on a 5+ hours flight consisted of a couple of Chinese movies on a main screen, flight attendants retreated themselves to the galleys after the meal services on both PVG-KUL and KUL-PVG flights"
優點： "smooth flight"
缺點： "My flight from Changsha to Shanghai was cancelled and I didn't fine anyone speaks English even the China Eastern Airline employees at the airport , even there was no one trying to put me and my son on another flight !!!!!!!!"
缺點： "having to walk out siside to get on the bus to the plane and then from the bus to the airoplane while it was cold and snow caused me to cache a bad cold...would be better if that could be avoided..."
優點： "China needs a lot more development in service area"
缺點： "This flight very old and no flat screen and no usb charging"
缺點： "The flight was at 2am. At midnight everyone was trying to check in, but they just didn't have enough kiosks and the line stretched out of the waiting area and down the entire building. We all stood in line over an hour and then they delayed the flight cause obviously all those people needed to get through security as well! Also the non smoking plane smelled like smoke?"
缺點： "The pilot in fact didn’t communicate with us at all on any of my China Eastern Airlines flights. The seats were pretty cramped. I’m not a vegetarian, but no vegetarian options for food on any of my flights. The boarding process outside the US is also a cluster, and delayed as you’re crammed into a room waiting for a bus to take you to the plane. And if you are going out of Phuket Airport, prepare to not be able to check into until 2 hours before your flight, so you’ll be fighting for seats, outlets and space with thousands of other people. We had to spend 8 hours doing this before a 3 am flight."
優點： "The food was ok and the movies and seats were good"
缺點： "None of the crew spoke English"
缺點： "Late departure and arrival."
優點： "Decent plane but kinda of older"
缺點： "Older plane - not very new. The business class lounge could use an upgrade too."
優點： "Very nice crew and clean airplane"
缺點： "I liked everything"
優點： "Need aircraft like this one On Honolulu flight"
缺點： "All okay"
缺點： "Its been a week and still no refund I bought a ticket that needed a visa for a 2 hour layover. china eastern is puckered butt hole filled with fried pork"
優點： "The food was good. A lot better than what I've received from American airlines."
缺點： "The seats were small. No entertainment."
優點： "I liked that the airline and flight were run efficiently"
缺點： "The staff seemed to not be as friendly to passengers who did not speak a Chinese language and showed visible annoyance when unable to communicate with these passengers."
優點： "nothing i am not a fan of this airline and the only positive is i will never have to fly with them again."
缺點： "The food was awful, the service was awful the flight attendants would purposely stop and tell me to turn my phone off even though everyone else had theirs on. My flight from Hong Kong to Shanghai involved sitting on the tarmac for 5 hours creating an incredibly horrible experience and forcing me to miss my flight back to Tokyo. When i finally arrived at shanghai the workers yelled at me saying i missed my flight i had to explain to them multiple times that my flight was delayed. When they finally found out it was delayed they gave me a flight the next morning and a free night in a crappy hotel. Will never fly again"
優點： "Plane was comfy and service was great"
缺點： "Took an hour to receive our boarding pass when there was no line and they failed to effectively communicate what was taking so long. Also the plane ride was very boring because they don't allow items on airplane mode never take a long flight with China Eastern"
優點： "The courtesy of the cabin crew"
缺點： "The waiting delay at incheon"
優點： "The staff were impeccable and helpful. The plane was very clean and the flight crew kept it very clean."
缺點： "Boarding all zones at once was chaotic."
優點： "China Eastern came in several hundred dollars less than the competition for our roundtrip international flights from NYC to Bangkok via Shanghai. Because of this, we were naturally a bit worried. China Eastern did not disappoint. Their check in process and boarding process is a bit lengthy; however, we boarded seamlessly and were able to be as comfortable as possible during our 15 hour flights. 3 meals were served in this time period, and a pillow and blanket and earphones were provided. There was never a long line for the toilets, and there was an ample selection of movies on the entertainment front. Overall, would use China Eastern again for our international travels to Asia."
缺點： "Other patrons were pushy/pissy, but you cannot please everyone. Look at other reviews, for example :)"
缺點： "Flight was delayed two hours, so flight that was scheduled to arrive at midnight didn't get in until 2:00 am. With no other flights arriving at that time, it still took an hour for the luggage to come up in baggage claim."
缺點： "Flight was about two hours late boarding but other than the status board showing Delayed, there was no information about the delay or when the aircraft would be there."
優點： "Staff were still friendly even though they were affected by the delay -went out of their way to make sure our sleeping kids didn't miss out on ice cream by putting it in with dry ice."
缺點： "Flight was delayed by over 4 hours. Food was dry and tasteless. No real entertainment system. Toilets old."
優點： "Nothing horrible happened."
缺點： "Food was bad. Some of the flight attendants kept ignoring us during food/beverage service, at first I thought it was because we had a baby but then I realized they also weren't serving the guy across the aisle from us, and the only thing we have in common (that no one else did) is that we are white. Flight attendants were generally really rude."
優點： "The flight crew was nice and attentive and in terms of comfort is was just fine for a 4hr 30mim flight. It was a small plane but no big deal for that amount of time"
缺點： "I really didn't enjoy the food or entertainment. Food as always is just a matter of preference and plus it's air plane food so I guess there is no point in overly critiquing it. I will say they give you a pretty large portion size so if you like the food you are in luck. I did not like the entertainment. They ran two movies everyone had to watch, this would normally not be a problem as I would just listen to my own music or audiobook or whatever I downloaded but this airline does not let you use your smart phone at all during the flight even when on airplane mode."
缺點： "One of the worst airlines. I'm never gonna take it again"
缺點： "Terrible service. No one understands or even cares about customer service. Almost always delayed and good likelihood of being cancelled with no accommodation arrangements. Food is hard to eat and most often starting to rot. Just a bad, bad airline."
優點： "All attendants were polite and nice looking."
缺點： "Flight was delayed more than an hour. In the plane you will hear Chinese speech only even from the crew. The breakfast was with no taste at all."
優點： "The flight movies."
缺點： "They wouldn't allow me on my flight from Shanghai to Bangkok because they said that the gate had closed an hour and a half before the flight was set to depart. Then they didn't tell us that that would cancel the rest of the flights for the trip so I was stranded in Bangkok for an additional two days and I missed my flight back to New York and I had to buy a new ticket. I also had flights to Hawaii that I was not able to use and I was only able to get reimbursed for one of those tickets. It was an awful, horrible experience."
缺點： "There was no paper in the bathroom (toilet paper, tissues, or paper towels) for most of the 5 hour flight. I notified the flight attendants on two separate occasions about it but nothing was done. There was turbulence on the flight and because things were delayed because of it, the flight attendants didn't seem to know how to modify their usual pacing to accommodate it."
優點： "Crew was pleasant."
缺點： "Boarding process is a free-for-all for line up and delays at the terminal for late boarding were never explained."
優點： "The food was edible"
缺點： "After boarding they made us sit in the airplane for three hours before taking off for unnaounced reasons. They were very unhelpful with questions or concerns of the passengers, and would not let us get off the plane (where a much more comfortable waiting area was). It was 2 in the morning, which made it worse, and I missed my connecting flight as a result. The airplane seats did not recline."
缺點： "They lost my luggage, told me they couldn't find it for days and that they weren't responsible for returning it to me, and they gave me no stipend to buy soap, toothpaste etc so I had to cover all these expenses myself during the 2 days until I finally got my bag back."
優點： "Knowing I will never have to experience this again"
缺點： "After being served a meal that made me violently ill , it was all I could do to stay out of the bathroom. China Eastern website is inaccessible unusable and the customer service help line was even worse. So I just forgot about even being able to pick my seat. There is absolutely no information or entertainment system on this flight. When the plane from Bangkok to Beijing touchdown at the airport we hit so hard the plane bounced, the hardest Landing I've ever experienced and I have been flying for over 40 years."
優點： "The flights were close to being on time. The plane was not too packed. The food was hot and satisfying. The staff was well trained and presentably attractive. Things were clean."
缺點： "That dang bus trip to the airplane. Not much to do for it, though; inexpensive means the plane does not incur charges for terminal connection. Maybe when the construction at Singapore is completed, that will change."
缺點： "The seat was non adjustable. No entertainments."
優點： "Very clean, prompt food service, kind and quick staff. Very happy with my flight!! Looking forward to booking China Eastern again :)"
缺點： "Quality of the movie, difficult to hear the voices with the given earphones."
缺點： "I could not hear the announcements at all, volume is too low. After the flight took off for about one hour, I tried to go to the bathroom, but the seat belt sign was on most of the time."