優點： "Planes were on time and connections made."
缺點： "One bag delayed as not put on flight and food could be better."
優點： "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
優點： "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
缺點： "A queuing system would be better-it was a bit disorganised at Amsterdam!"
缺點： "Flight got delayed 30 minutes"
優點： "Very professional"
缺點： "Lost luggage"
優點： "The seat was a little uncomfortable but the crew were amazing."
優點： "Seat was good"
缺點： "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
優點： "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
缺點： "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
優點： "The crew are amazing! Attentive and friendly."
缺點： "The seats could have been bigger."
優點： "Just the cabin crew being nice"
缺點： "Punctuality KLM is always late"
優點： "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
缺點： "A lot of delays, on both flights. We spent twice as much time waiting than flying."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
優點： "Best airline in the business quick efficient and outstanding service What else can you say"
缺點： "My suitcase didn't come with the airline."
缺點： "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
優點： "Overall booking and airport was ok. Food was also actually quite good."
缺點： "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
優點： "Interior of the plane was clean. Smooth landing."
缺點： "Pilot did not avoid turbulence"
優點： "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
缺點： "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
優點： "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
缺點： "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
優點： "The staff was very helpful and professional. Promp response to calling for attention."
缺點： "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
優點： "On time"
優點： "Comfortable seats. Warm plane with happy staff."
缺點： "Maybe a second sandwich option for food, not everyone likes cheese."
優點： "Very friendly crew"
優點： "Very friendly and helpful personnel."
缺點： "At some point the luggage was lost. here."
優點： "In flight food was enjoyable"
優點： "The food and the punctuality"
缺點： "The technology in interteiment is not touch screen"
優點： "Everything. A truly faultless experience!"
缺點： "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
優點： "was very quick"
優點： "The sandwiches were simple yet just the right touch, on all four flights."
優點： "The included snacks and the seats."
優點： "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
優點： "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
缺點： "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
缺點： "Long stop over at Schiphol. Too Long!!!!"
缺點： "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
缺點： "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
缺點： "The bags where damaged from the staff"
缺點： "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
缺點： "Only one queue for boarding. Flight late on arrival."
優點： "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
缺點： "Nothing to improve"
優點： "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
缺點： "lack of meal options"
優點： "Atmosphere, crew were very professional and friendly"
缺點： "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
優點： "Loads of leg room"
缺點： "Loved everything"
優點： "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
缺點： "55 minute delay was not welcome."
優點： "Overall very nice flight, even comes with free drink and snack"
缺點： "Sits not suitable for long distance travel"
缺點： "Flight was extremely hot the entire way"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "Luggage was nowhere to be found for 12 hours. Had to go to the airport to pick up the next day. Luggage tracking web site is useless - it does not get updates at all. Very disappointed."
優點： "Seat reclined!! New clean plane, free movies and shows on my iPad and not the cheesy movies no one has heard of, really modern new A list movies!"
缺點： "Nothing at all"
優點： "Never got there"
缺點： "Never got there"
優點： "Flight was smooth"
缺點： "Hated middle seat. only way to change was to pay extra. No free in flight entertainment"
優點： "Comfort and service was right on target"
優點： "The fact that I somehow actually made it to Ft Lauderdale"
缺點： "The plane caught on fire. This was after the copilot realized he didn't have the right license after we had all boarded and we had to sit and wait for a new copilot. This was after everything had already been delayed for maintenance. Get your act together, United!"
優點： "I could get my boarding pass, I could flight home have to buy different ticket too fight home??? I wish your return my money"
優點： "Free movies and wifi"
缺點： "Plane was not cleaned properly. And it was restroom smell all over the mane during the boarding"
缺點： "This flight had a TV for each seat. However, you had to pay $5.99 to watch basic cable."
優點： "The crew was excellent, mindful, courteous at all times. The food was warm, well-cooked, fresh with a variety to please most eaters."
缺點： "The seats were a bit worn and mildly uncomfortable, but otherwise the flight was incredibly enjoyable."
優點： "The nonstop overnight flight was very good. We will for sure choose that again. Much better then daytime with stops"
缺點： "We didn't use food or entertainment, but rating option didn't give that, so it wasn't bad just not used"
優點： "It canceled"
缺點： "It canceled"
優點： "Crew was great, and apologetic for the takeoff delay in a red eye flight."
缺點： "the aisle seats on the plane had a narrower underseat space that my little boxy carryon wouldn't fit into--and it usually fits under any underseat storage...Luckily the passenger in the middle was willing to swap places."
缺點： "Uncomfortable seats for a redeye. They reclined about an inch."
優點： "Boarding the plane was Good"
優點： "For my first time flying every thing was great. Crew was friendly. Flight was early. Ready to book another flight!!"
優點： "Crew was smiling very polite even though it was a crowded flight to FLL and back to EWR."
缺點： "There were not one but two dogs on the flight which I had an allergic reaction to. Thank goodness I travel with extra allergy medication in my purse. The owner of the dog in front of me keep insisting the dog was hypoallergenic. What matters is my reaction or the person who is allergic reaction to the dog's dander even if they claim it's a hypoallergenic dog. Once I had a severe reaction on a United flight and the cat was no where near me, but the air is circulating so I has to take benadryl. There should be some consideration for people who have health concerns without making the customer feel like we are a problem."
優點： "The flight attendants spoke Mandarin and were in general pretty friendly and helpful at one-off requests (for a cup of water, or removing trash when I could not) even when they seemed annoyed."
缺點： "The food on the international flight was terrible -- but I think that's to be expected on most American airlines. Eat heartily and happily before flying."
優點： "Excellent choices, comparisons, easy to use, updates"
缺點： "Luggage trouble and space trouble for passengers. There was a barking dog on the seat next to me"
優點： "Great captain. Bad weather conditions but made me feel safe. Had to pay for tv but that was ok. We were on the ground for almost 2 hours so I needed entertainment."
優點： "The last row was really comfortable."
缺點： "The lines set up to let people onto plane were disorganized."
優點： "United the worst.never again"
缺點： "Flight didn't actually take off. Terrible updates regarding flight status."
缺點： "pay for TV shows."
缺點： "Delayed departure"
優點： "On time arrival and landed early. Wi fi and 110v available on plane. Complimentary beverage"
缺點： "Very bumpy ride but the crew took it all in stride couldn't sleep"
優點： "Not the fault of the crew They were transparent"
缺點： "Taxied then returned for mechanical issue Had to deplane and wait 3 hrs Text that gate changed Text that gate didn't change 2 hrs into 3 hr flight told that we had been re routed for a 4 hr flight due to weather 1 hr later told we have to land somewhere else to refuel Landed to refuel then told we have to wait to take off because the airport lost power in most terminals due to previous storm"
優點： "I liked that it was a direct flight from DEN to FLL at a decent time of day."
缺點： "I don't like being in Boarding Group 4 all the time. I don't fly United as often as I used to, but still it seems I should be able to get group 2 or 3 occasionally. I often have to travel with my suitcase carry on and it's difficult to insure I will get on at a decent time to get a space. My husband who rarely flies, but has a United credit card, gets Boarding Group 2 every time. This is frustrating to those who travel United still but can't seem to get a break on the boarding. It discourages us from flying United because of this approach. Charging for bags and boarding in the manner they do does not promote efficiency in the boarding process and only frustrates customers and discourages people from flying United. Changing their priorities would help both efficiency and make them a friendlier airline."
優點： "The flight was great but the flight was delayed almost an hour. There was. great cabin crew and we had a quick fligh despite the delay. I would fly with United again."
優點： "Stuck on the tarmac 1 hr before and after flight"
優點： "Flight was smooth, good landing even though the flight was delayed."
缺點： "The Denver based flight crew on this flight was a rude. They threatened to kick off someone with a dog on the flight and had a bad attitude overall. The flight attendants were very "short" with the passengers. It seems that the customer service side of the full fare airlines is decreasing. Also, my television on the seat back did not work, so I had to sit there in silence for the 4 hour flight."
缺點： "My original flight were CMH to ORD, ORD to FLL. First of all, it took 25.5 hours to get CMH to FL. Could not even landed at FLL, they send me at Tampa and I have to drive to Miami and took 5 hours after frying and waiting for 20.5hours. Finally, got in to Tampa, of course UNITED lost my laggege and they had no idea where it was. UNITED CREWS are not willing to help you. I am so tired to deal with UNITED and I do not recommend to my firends or family or anyone."
優點： "The customer service"
缺點： "Worst customer service I've ever experienced with an airline. United should be ashamed. Flight canceled based on pilot being late from hotel, then late flight inbound, then weather. Next available flight wasn't for 48 hours later. No accommodations, compensation, or bags. Never fly United or in or out of Newark Liberty International."
優點： "My airport and flight experience from Newark on Christmas Eve was excellent , no delays plenty to keep you entertained while you wait for flight , great stores and eateries . Would definitely choose the airline and airport again ."
缺點： "Next time I Would like To pick up my Seat, as soon as I buy the flight ticket."
優點： "Flight on time very kind and curtious very nice"
優點： "I had a very pleasnt experience except the seat rows were SO small and my seat didn't recline. I am only 5ft 4in and I felt uncomfortable. The woman next to me was cleary very uncomfortable. This was my first time flying United in a while and I will definitely avoid UA in the future for long flights."
優點： "Really sucks to sit and wait and wait and wait without updates."