優點： "arrived early"
缺點： "entertainment was offline until 1 hour before landing"
優點： "Used miles to upgrade to Premium Plus. Excellent seat and food!"
優點： "The UI to watch videos on the plane is really good. They have good quality screens, so I watched movies for all the 12 hours of lfight I had."
優點： "Flight was on time and arrived 15 minutes early"
缺點： "Sits not suitable for long distance travel"
優點： "Service and punctuality"
缺點： "On board entertainment"
優點： "See above"
優點： "Da food, seat"
缺點： "Da Music"
優點： "One if the bathrooms was closed and a second one had no running water."
缺點： "Food was horrible. Then for 2 of the 3 meals they missed even serving some rows entrees."
優點： "Seats in economy plus"
缺點： "Very cranky crew. Very long flight due to weather"
優點： "United Airlines team and the plaine were brilliant."
優點： "Being a nonstop flight."
優點： "There was no in-flight entertainment. I like when the planes have the TV's so you can watch."
優點： "Coffee was delicious. No imagination with the snack of pretzels."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The crew was very pleasant, food was average."
缺點： "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Very little. Flight crews were nice"
缺點： "Flights were delayed by several hours on two occasions. Staff were less than helpful and generally unknowledgable."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The entertainment worked for like most of the time (surprisingly) and I got an extra seat next to me."
缺點： "What can you expect from united... the crew members were terrible absolutely unprofessional and unwilling to help. We were delayed for 3 hours in Taipei due to an issue with the plane that they were trying to fix. During this time many people were trying to change flights as they had connections in SFO. When they asked the hostesses for help, they either got rude unhelpful responses or got completely ignored. United really needs to train their flight attendants better."
優點： "It's was a straight threw flight."
缺點： "The flight was delayed on the way there and on the way back. I checked the flights to see if they where running on time they said they where. Then I'm told the flight was delayed first 15 min then an hour. The Flight back was even worse the flight was suppose to leave Saint Louis at 3:30 to Newark was delayed 2hours and 50 minutes I checked the flight status said it was going to be on time. If I had know it wasn't going to be on time My son wouldn't have had to wait at the air port as long as He did"
優點： "Flight was shorter than expected"
缺點： "Bathrooms were dirty and sound wasn't working for first in flight movie"
優點： "I got to my destination on time so it was perfect"
優點： "Friendly , professional staff"
缺點： "The seats were tight , which made it uncomfortable."
優點： "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
缺點： "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
缺點： "We were delayed"
優點： "Since we were the last ones to arrive at the gate because of our delayed flight they had to check our carry-on baggage with the luggage we didn't have locks and nomally what we carry in that bag are fragile or valuable things. They should at least have plastic gauzes or fragile stickers to put on the bags. I don't know the reason but the flight attendants left about the last 6 rows of passengers without pretzels or drinks. There was no device to view movies. Leg space too tight."
優點： "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
缺點： "The staff member in the boarding gate was very unorganised she was announcing incorrectly two times , which make the passengers confused. Leg room inside the flight was to tight."
缺點： "flight attendants were the rudest and most disrespectful. i am going to try and never fly united again."
缺點： "All the food choices had some sort of animal product – eggs, dairy or meat"
缺點： "Letting a passenger who is vomitting in the waiting area on the flight."
缺點： "Wish the seats were a bit more comfortable on frontier. And had to pay for carry ons. Will never ride frontier again."
優點： "Professional staff"
缺點： "The departure gate was changed 3 times to terminals very far away. It was a bit tiring to dash to the different terminals in order to not miss the flight"
缺點： "The gentleman beside me had 2 children with him but only purchased 2 seats. He and his children were in my lap and kicking me the entire time. It was a full flight so I couldn't change seats. I paid $330 for a FULL seat to myself, not so I could share the space with the people beside me because United allowed them to purchase 2 seats for 3 people. As a full-paying customer I shouldn't be the one to suffer because of it."
優點： "crew was very polite and friendly"
優點： "Wick & on the!"
缺點： "The one tee member kept repeating things that had been said on the intercom & then announced the wrong time when we landed. She seemed quite distracted."
優點： "The plane was new"
缺點： "Won't let you check in in advance so they can give you a terrible seat for a 12 hour flight. They won't even let you check in from the point of departure if it's with one of their partners. They also will do everything in their power to not give award miles to pattern airline clubs. It doesn't matter if you give them your United number and even register your United number with the flight for United. They will apply it to the Lufthansa Club and pretend it was just in the state and never actually give you the miles no matter how many times you try. This is not from one experience with Lufthansa / Austrian. I've had this experience many times with every flight I take with these terrible Airlines. I would never fly lifthansa unless it's at least $200 cheaper than any of their competitors."
優點： "The flight from Charleston was uneventful"
缺點： "There was no problems flying from Charleston to Dulles"
優點： "So much better than these cut rate airlines that low ball the price, but it's actually more when you add on bags and a soda."
缺點： "Everything was great."
優點： "The crew was excellent, mindful, courteous at all times. The food was warm, well-cooked, fresh with a variety to please most eaters."
缺點： "The seats were a bit worn and mildly uncomfortable, but otherwise the flight was incredibly enjoyable."
優點： "The flight attendants gave a full can of soda vice pouring into one single cup."