缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "the noodle snack and food was good"
缺點： "more leg room would be nice on a long flight"
缺點： "Delayed too much except that, everything was good"
優點： "When do you need help they always happy Helping"
缺點： "The best"
缺點： "Unprofessional boarding stuff in jfk ,not helpful & one of them was really rude.but cabin crew are nice . I will never recommend to anyone & I don’t think so I will travel again cathey pacific airlines.thanks"
優點： "Very good"
缺點： "Very good"
缺點： "Don't delay"
缺點： "The food service could have been better . Quality is poor ! There was one lunch service, breakfast service and one snack service through 19.5 hours of nonstop flight. We were hungry through out as the quantities were so little and barely there . The toilets were bad and didn’t even carry tissues"
缺點： "Seat was very uncomfortably"
缺點： "Docking at an air bridge rather than taking a bus"
缺點： "The breakfast vegetarian food didn’t have any taste! Serve some real food!"
缺點： "short hall business class not comfortable - flight delayed as usual"
優點： "Comfortable seat with good recline and leg room. Noise cancellation head phones are effective and comfortable. Good selection of audio and video entertainment."
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "Flight was excellent except for my knees hurt. Not d airline fault."
缺點： "If i was able to get the seat w/ more legroom."
優點： "The crew was readily available and was able to assist with everything needed"
缺點： "A few times my television froze and it was restarted by the crew, but unfortunately the problem persisted."
優點： "The crew was so polite and kind!"
缺點： "I had no problems"
優點： "Crew was nice to direct you to where your seat is. Food was good."
缺點： "Snacks n drinks..water or soda offered after few hrs from dinner. Passengers should not ask for drinks or snack. I mean crackers or biscuits few hrs in mid flight. Even if passengers are mostly asleep, a crew member can walk down aisles with a tray of snacks. This will help some people wha mught not like the food or type 2 diabetic people who needs to eat n drink every 2 to 3 hrs. Signage on boarding gate is not clear. Your flight number and boarding time was in small projected sentences under a huge lettered former destination place."
優點： "Smooth boarding"
缺點： "Air hostess did not offer hot drinks"
優點： "Food was fine. Everything was run efficiently. I have no complaints."
缺點： "The crew service very lack"
優點： "早餐是粥 很棒"
優點： "Better crew today vs.my jfk to hkg flight"
缺點： "Flight delay"
優點： "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
缺點： "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
優點： "Not much to like particularly for this flight."
缺點： "The crew was a bit rough."
優點： "Little more leg room! A good flight overall"
缺點： "Flying time too long!"
優點： "Comfortable Economy class on A330. Adequate seating and a good breakfast pastry for a short duration flight."
缺點： "Older entertainment system but not a big issue on a short flight."
優點： "Overalll the flight was okay and the company crew is very helpful!"
缺點： "The only problem is if you need to go in the first flight at 6am to Hong-Kong.... they will only open the check in at 4:30 and usually you find a big waiting line. You won’t have time to do anything stead check in, go directly to inspection, after to migration to finally go straight ahead to the gate to hopefully have time to enter in the flight... to tide"
優點： "Great airline, punctual, attentive"
優點： "Good service"
缺點： "Older plane"
優點： "Staff were superb from check in to landing. Service from MAN to HKG was impeccable."
缺點： "Seat was a touch faulty"
優點： "Tiny chocolate"
缺點： "Everything wlse"
優點： "Decent crew"
缺點： "Bad food"
優點： "There is actually meal between hkg and TPE. This is new."
缺點： "The cabin is just too warm."
優點： "The food - best in the sky"
缺點： "Cathay's business class seats are not as wide at Singapore Airlines'' business class seats"
缺點： "Flight delayed by 4 hrs. Food was horrendous."
優點： "On time"
優點： "Great service attitude. Friendly with smile. Love their service"
缺點： "A short flight with just snacks. Seems downgraded the international flight standard."
缺點： "Our laugage is delay, service is worse than we never see."
缺點： "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
優點： "Crew was very nice"
缺點： "The aisle between seats are too small. The carts and people can barely make it through. Aisle passengers always get bumped making it a long flight."
缺點： "Just the entertainment. Movies could be slightly better not a critic just a suggestion"
優點： "Quick trip clean cabin"
缺點： "Flight was 3 hours delayed due to technical problems. Then it was moved up 40 min without enough time to have someone get back for boarding. Barely made the flight."
優點： "I was seated in Row 18 (comfort economy?) and my seat was relatively comfortable. The cabin was clean and pleasant. The crew was friendly, efficient, and professional."
缺點： "My family was seated in the economy section and their seats were extremely uncomfortable. I had the pasta dish for dinner and it was mushy to the point of being inedible."
優點： "The crew was o.k."
缺點： "Cancel flight detail was mess. Make my whole journey delay."
缺點： "My baggage was delayed till next day, and the handling staff was not enough to help for the chase."
優點： "Departure and arrival were timely, staff was courteous and helpfull."
優點： "CREW COMFORT FOOD"
缺點： "BEING DELAYED OVER AN HOUR AND NO CLEAR EXPLANATION GIVEN FOR THAT"
優點： "The serviice was very good enjoyed traveling with this company."
缺點： "The tv screen was outdated and difficult to use. The headphones were very outdated and did not like that there was no option to use my own headphones because of the aux option not availble."
優點： "Not much compared to Lufthansa from AID to Munich."
缺點： "Old plane, old movies, service was mediocre"
優點： "Service is good"
缺點： "Food is not good. But you can't expect that with any airline today anymore. Entertainment system wasn't working at my seat."
缺點： "Initial flight was cancelled! New flight was delayed."
優點： "Big airplane:)"
缺點： "I like Lufthansa but but I was on standby this is stressful this I don’t like. Over book I’m sorry but service awesome"
優點： "We very much appreciated you the Lufthansa agent helped us after we missed our connecting flight to Toulouse due to German passport control. She was able to get us on a flight to Munich then on to Toulouse. We were able to get to Toulouse 4 hours after originally planned."
缺點： "Though our flight arrived in Frankfurt on time (6am) we missed our connection to Toulouse (7:20am) because of the passport check in Frankfort. There were only two agents and they were working at a snail's pace. It was incredibly frustrating and if this happens often, those flights shouldn't be advertised as connecting."
優點： "Good service"
缺點： "Departure was delayed causing me to miss my connection from Frankfurt to San Francisco."
缺點： "Delayed by two hours. Made me miss my connection. Also it is far too cramped for anyone who is tall. We need more leg room"
優點： "The flight attendants were so friendly and helpful. The food was good...didn't even have to pay for food or wine. On-board entertainment was excellent. I would fly Lufthansa any time!"
優點： "Food and boarding"
缺點： "Flight was 1h40 late. Upon arrival we parked at a gate, but had to be bused. And it was raining"
缺點： "Waited an hour after boarding in the plane."
優點： "Finally an upgraded plane. The plane from Frankfurt to Mumbai was not the best. On business class - small washroom with the toilet lid collapsing on you. One of the washrooms also not functional. Liked the food and the service."
缺點： "Sink not functioning properly in business class."
優點： "It was a long flight overseas they did a good job of keeping everything under control when there was a medical problem on board and you get what you pay for. Ok legroom"
缺點： "Their ability to work with you on issues such as lost bag is so disgusting that i dont think ill fly with them again I had to call them every time, consistently on hold for 30+ min at a time just to get to someone who could work with me. They hung up on me 3 separate times thus restsrting the issue. DO NOT LET THEM GIVE YOUR BAG TO BAGGAGEEXPRESS!!! You will never see you bag again. 1/10 customer service"
缺點： "Flight delayed because of a late/lost family, then made us late for connecting flight."
缺點： "The business class seats which are a lot more costly than economy seats are no different than economy seats. Same seat and on a 5 hour flight they are awful. The only difference from economy is that the middle seat is left empty....a help toward comfort, but far short especially when the price difference is factored in."
優點： "Flew business class. Service and food were excellent!"
缺點： "The food is not tasty"
優點： "The crew was friendly, helpful and attentive. Excellent boarding procedure."
缺點： "Entertainment system was very temperamental. Touch screen was extremely slow. The poor performance was aggravated by having the controls mounted on top of the armrests resulting in no place to rest one's arms without disturbing the entertainment system. The seats in regular economy were too small for a 10 hour flight. I am an average to small size person and had no room to get comfortable."
優點： "The crew was a 10. They were wonderful."
缺點： "I was in business class and the tv remote did not work."
優點： "They waited for those who were running late due to a previous flight delay. The crew was super friendly and there was great movie suggestions."
缺點： "There was a lot of turbulance which made a lot of the passengers sick. I think also that they collected the headphones too early like 45 mins/1 hour too early before landing. Also landing felt like it was the longest landing in my life."
優點： "Clean, polite, new, MUC is a sparkling modern airport. Crew looked snazzy and there were plenty of downstairs bathrooms. On flight movies are great as were audio books on board,"
優點： "Not much"
缺點： "Delays and cancellations required me to go through security 4 times, deal with 4 different check in agents (at 3 different locations) and 2 international calls to Lufthansa customer support before being able to rebook my ticket. It took 3 hours to get rebooked, and just barely made it to the new flight. Lufthansa Agents at airport were rude, would often make me wait while they did other things, and then just tell me that they couldn't rebook me, and I needed to go to another line."
優點： "Flight on time, excellent crew and flight attendant, clean airplane, good entertainment,"
缺點： "Food was horrible, not enough water was offered to stay properly hydrated. check in; nitpicking weight of luggage. since we can only check one piece of luggage instead of two, please don't give me a hard time about 2 lbs extra."
缺點： "Because of mechanical errors in our point of origin (NJ, USA) we were unable arrive on time in Germany to make this connecting flight. Very very disappointed in United Airlines. Will never travel with them again."
缺點： "I didn't like missing my flight"
優點： "Surprised by so many entertainment options!"
優點： "comfortable seats, good entertainment, good attentive service"
缺點： "Not a fan of cattle call boarding. Back of the plane should load first. Not much variety in the menu selections"
優點： "My first flight overseas was wonderful. Almost never felt any turbulence and the crew was so friendly and courteous."
缺點： "Cramped seats in economy. Next time we'll definitely upgrade for more leg room."
優點： "Though our flight was cancelled due to inclement weather in Boston, I cannot say enough about the ticketing agent at the Luftansa desk. she was so incredibly helpful in rearranging our flights to get us where we needed to be as soon as possible. She spent so much time with us and on the phone and was very patient."
優點： "The aircraft for one - their new 747-8l. Spacious and quiet. Loved the ambience. The food was absolutely fantastic Indian food. Service professional and courteous. I would plonk money to travel LH business class for sure."
優點： "Without the help of the attendants at the gate waiting to take us to the connecting flight, we would not have made it! So grateful for their help! Food was very good for airplane food and movie choices were excellent."
缺點： "Seats were quite uncomfortable due to inadequate leg room."
優點： "That was the best airline meal I've ever eaten. It was a lightly curried chicken. Outstanding. Extremely fast boarding. Boarded entire airplane in less than 15 minutes. Nice selection of movies and audio. All of which you could stop, pause, fast forward, and rewind."
缺點： "No reading lights. No attendant call button I could find. Not much air volume. That pesky lack of leg room. Short seat belts."
優點： "Just everything"
優點： "All. Excellent experience."
缺點： "No complaints"
優點： "Food was good. Bathrooms clean during flight. Staff was overall pleasant."
缺點： "Video entertainment menu system was slow to work with."
缺點： "They sit us at row with 3 TVs and in order to watch we need to watch for 12 hours curved for 45 degrees. Please try to do this your self."
缺點： "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
優點： "Overall a nice and good flight"
缺點： "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
優點： "Information sharing by pilots and crew. Economy class leg room is good."
缺點： "All good up to the level"
優點： "Loved the smooth ride."
缺點： "Bathroom was pretty nasty"
優點： "Everything works and quick to get to destination."
優點： "Flight arrived on time"
缺點： "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
優點： "The aircraft"
缺點： "No overbooking next time!"
優點： "Comfortable seat, great crew."
缺點： "Flight delayed, no USB port and no entertainment"
缺點： "Fix the damn KIOSKS at Vienna!"
優點： "Food and service"
缺點： "Working wifi would be good. Better A/C. More comfortable seats"
優點： "Very friendly crew and on time with no problems."
優點： "Very professional"
缺點： "Lost luggage"
優點： "Nice staff and no delay"
缺點： "Instead of crisps maybe a bit of cheese or crackers"
優點： "The friendliness of the crew"
優點： "Seat was good"
缺點： "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
優點： "Crew was ok."
缺點： "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
優點： "My seat"
缺點： "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
缺點： "We were told they were holding our flight, we ran 3 terminals and they’d already left."
優點： "The flight was smooth, the service was friendly, and the food with plentiful."
缺點： "Too much activity in the cabin during the flight."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Amazing crew"
缺點： "Larger meals."
缺點： "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
優點： "Overall booking and airport was ok. Food was also actually quite good."
缺點： "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
優點： "Everything was clean and well organized."
缺點： "The flight was delayed 1 1/2 hours."
優點： "kLM staff was great."
優點： "I slept pretty much the whole time"
優點： "Great food"
缺點： "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
優點： "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
缺點： "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
優點： "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
優點： "Wifi on Board"
優點： "Good services!"
缺點： "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
缺點： "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
缺點： "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
優點： "Nice crew; clean plane; decent dinner"
缺點： "No entertainment system; insufficient knee space"
優點： "The crew were hardworking, responsive, conscientious and friendly"
缺點： "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
優點： "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
優點： "Pleasant flight"
缺點： "Amesterdam airport employee was really rude"
優點： "My bagage broke"
缺點： "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
缺點： "KLM crews look unhappy with their work. Everything they do is a favor not duty."
優點： "Very little if any."
缺點： "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
缺點： "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
優點： "Crew was excellent"
缺點： "Economy was very tight! Seats were uncomfortable"
優點： "Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall"
缺點： "Cabin noise and air conditioning too cold, didn't sleep well"
缺點： "I missed my flight because of MU"
優點： "A nice short flight"
缺點： "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"
缺點： "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."