優點： "The lower level cabin attendant did her best to make a better impression than her supervisor. I am grateful to her."
缺點： "The purser was not even polite. Was it because she was veiled and I was wearing a cross? I really hope not. The normal economy seats are cramped to an unacceptable level. I will avoid flying MH economy again. Malindo, a low-cost flying the same routes (SGN-KUL and KUL-CMB) I often fly, has a much better level of service than MH, supposedly a full service airline."
缺點： "Dinner was only one piece of pizza That’s it"
缺點： "Supper was very average , one slice of pizza , that’s it"
缺點： "Vegetarian Food need to be Improved...."
缺點： "Food need to be improved"
優點： "Different seat location for family of five Missing luggage"
缺點： "The entertainment unit was constantly malfunctioning"
缺點： "Boarding on time so I didn’t have to loose the connection flight and had to stay at a hotel an hour away from kuala lumpur to barely sleep to catch a plane to auckland next day that arrives late so i cant take the ferry home."
優點： "Our luggage missed the connection but the situation was well handled"
缺點： "Better range of entertainment as the options were a bit dated and mediocre"
缺點： "I am more than pleased with the service I received, keep up the work Kind regards Shane"
優點： "Everything on the plane was fine, and the service was great."
缺點： "Not being delayed on the first leg and missing my connecting flight to Denpasar would have been great."
缺點： "I paid more than 1500 ringgit for the bags, although the booking of the trip was comprehensive. Unfortunately the site disappointed me"
優點： "Helping and immediate response."
缺點： "Better treatment of luggage. Better business class service. Food was poor."
優點： "Direct flight"
缺點： "Bigger aircraft"
優點： "On time"
缺點： "Everything. Bad business class food. Old movies. No inflight service."
優點： "The people at the check-in desk."
缺點： "A light snack and drinks would have been good. Even just water."
優點： "The flight was on time."
缺點： "Bathrooms could be cleaner."
優點： "Some staff were good others could not be bothered."
缺點： "Nicer staff"
優點： "Comfortable seats"
優點： "The crew are friendly and reliable."
缺點： "The food instead of salted peanut, it will be better if bread instead coz some of us got not enough time for meals."
缺點： "It was delayed by 15mins due to heavy rain but it was OK as everything else was on point"
缺點： "Worst business class seat in the air. Departed 90 minutes late due to mechanical issues"
缺點： "Toilets should never be wet."
優點： "Crew is ok, accommodating, entertainment system ok, food ok."
缺點： "level up on the service, I think MH needs to take a second look at the whole company in terms of culture and level of service."
優點： "On time"
缺點： "2 times flight per day"
優點： "This flight nothign"
缺點： "Major delay, should have offered passengers water or beverages. Food was very poor, no assistance for transfer on late flight."
優點： "excellent staff"
缺點： "ship needed cleaning"
優點： "Everything was really good"
缺點： "But the flight left and arrived 30 minn late!"
優點： "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an experience"
缺點： "Nothing not to like. They went above and beyond"
優點： "Friendly staff, smooth ride, easy boarding"
優點： "Hard landing which gave passangers a shock."
優點： "Everything. Just a simple, very short haul flight: nothing too complicated."
缺點： "There was nothing to fault."
缺點： "Whilst the main meal was ok, as far as breakfast on the LHR to KUL sector was concerned, by the time I was served my preference was no longer available. The crew member who served me made no attempt to see if another colleague had my preference available."
優點： "Crew on board did their best."
缺點： "Because of an accident at Manila, all flights were delayed. This can happen, but the information provided by ground staff was far below standard. I assume they have procedures in place to inform passengers, and to make any estimations and guidance on what to do next. Absolutely no courtesy for passengers with connecting flights with different airliners. Usually, MH is a professional organisation, but this was an all time low in their service. Sorry."
優點： "We paid for extra luggage for check in but we were allowed to carry them on board due to the short stopover duration of the connecting flight. Thanks for the much needed flexibility!"
優點： "The seat I got was certainly comfortable enough."
缺點： "The staff was not enough particular in delivering appropriate food to correct people. In flight KL to Auckland, vegan food was served when Indian vegetarian food was requested. Long queues at boarding in KL."
缺點： "Similarly delayed departure and arrived at HongKong over 11/2 hour later- poor service!"
優點： "None that I like!"
缺點： "Flight delayed coming in therefore late departure of over an hour! My outgoing flight was also delayed that I missed my connection at Kuala Lumpur and was put on next flight 4 hours later arriving into Singapore around midnight!"
缺點： "This is the second time - once on the way to Kuala Lumpur and on the way back that we boarded late and thus missed my connecting flight. Sadly Cathay and Malaysia air (which was the airline Cathay used for the return leg of this trip refused to help and put me on an earlier flight forcing me to stay an extra 6 hrs at the airport while being sick."
優點： "Very quick transfer of my luggages in KL"
缺點： "Flight delayed!!"
優點： "Web checkin and Baggage Drop were precise which saved time. Few passengers do not matter these two (2) important features but this is efficiency to a minimum!"
優點： "The crew was very pleasant and professional. . The food bland but warm. But the seats were microscopic"
缺點： "Seats were tiny. My knees pressed to seat in front of me. I’m 73 inches tall"
優點： "The cabin crew."
缺點： "Again, incorrect information of boarding gate."
優點： "Smooth flight"
缺點： "Very tiny seats, tough for a westerner."
缺點： "No entertainment, no place to plug in devices, extremely uncomfortable. The worst part was the Dixie cup of water served. Really?!? A bottle or larger cup would have broke the bank? Was so thirsty by the time we landed even though I had the attendants bring me water three times."
優點： "Crew was polite"
缺點： "Food and entertainment"
優點： "Got upgraded to first class, there wasn’t any TVs but it was only an hour long flight. Staff was also really nice"
缺點： "Magazines or tv."
缺點： "Bad ticketing system. Too narrow seat position. Crews are using too strong perfume. Bad altitude changing. Overally it was worst experience in my life."
優點： "Good value for the money. Flight crew was young and exuberant, very willing to make the passengers journey as comfy as possible. Surprised an inflight meal and two checked bags were included in my fare. Other international carriers would have charged extra! Hope this Korean Air economy carrier sticks around. Hope to fly them again!"
缺點： "The plane was on the old side with worn seat cushions. Not the most comfy for long haul flights. No pillows, blankets or inflight entertainment. Do bring your own blanket or jacket and do not forget the snacks!"
優點： "Food was good quality and good portion for the duration of the flight."
缺點： "Seat were smaller than Korean air everything else feels like any other budget airline"
優點： "Wide leg room, nice customer service and most importantly being able to check in baggages up to 15kg for free!!!"
缺點： "Bad service"
缺點： "We were delayed three hours"
優點： "Service and crew"
缺點： "It was a older plane with very little legroom. I’m 5’7”"
優點： "We were actually on Korean Air, not Jin Air due to our change in schedule. Korean Air staff in Hanoi were truly excellent. They even followed thru so that staff in Seoul assisted us with our connection. We were very impressed. Korean Air's flight attendants have always been professional and courteous. The level of service is superior to most airlines we've used."
缺點： "Absolutely nothing."
缺點： "Ancient plane! It still has ashtray!"
缺點： "Please indicate in bold print which airline you check in with if two or more are listed! Due to the ambiguity on our reservation we nearly missed our flight. Many other passengers on this flight had the same problem."
缺點： "The flight was suppose to be a direct flight but we end up stoping at Hongkong. We were on the plane for over 12 hours instead of 5 hours and 20 mins."
缺點： "I was just put on whatever seat was available."
優點： "the trip with Jin air from Clark was good, the trip from Inchon was good"
優點： "Great flight, good service"
缺點： "It was all fine."
優點： "This was a codeshare with JinAir. The staff was friendly and helpful. The plane was small, but thankfully there were plenty of open seats so it felt spacious."
優點： "It was okay!"
缺點： "The connecting flight was a little confusing, most of us don't know what's going on or where to get the boarding pass."
優點： "It's what you expect from a budget airline. Was actually happy they had food."
缺點： "The food was not good at all. The seats were uncomfortable. There is no entertainment."
優點： "Comfortable seats."
優點： "Good for a short hop from Korea to Japan"
優點： "I paid for Korean air tickets only to realize I got cheap flight on Jin air. I puposely paid more for a real airline. Not some tiny seat budget airline that can't even serve a proper meal. This is the last time I buy on kayak!"
優點： "The crew were so accommodating"
缺點： "No entertainment and the food is few and no other choice for free drinks"
缺點： "Delay from Japan to Korea 7 hours."
優點： "Thy got us there (an hour late)."
缺點： "Poor food. Soda is extra charge. Flight crew was in bluejeans. Boarding passes only available at the airport at the time of the flight. No legroom."
缺點： "Very tight on legroom."
缺點： "No TV"
缺點： "I could only check-in 2 hours before hand and that annoyed me because it's very stressful to check-in that close to departure and get through security and customs. I was especially upset that I booked my flight with Korean Air and didn't find out it was actually with Jin Air and I could could not check in with Korean Air."
缺點： "It was quite late"
優點： "It was awesome"
優點： "IT was ok"
優點： "The only positive about this flight was the cleanliness of the aircraft."
缺點： "Flight attendants are dismissive of their non korean passengers. Flight was late in departing from Angeles."
優點： "Friendly staff. Good snack!"
缺點： "The flight was delayed due to weather almost missed my connecting flight to New York but the crew was helpful. Really appreciate the flight attendants help.lo"
優點： "Got me there on time."
缺點： "Tight fit, no food o entertainment unless purchased on aord."
優點： "Crew was social and friendly. Great job on a long flight."
優點： "Friendly service from the crew"
缺點： "Seats were small with no leg room"
優點： "when I tried to to make changes to my trip they asked me for three hundred and fifty Dollars so I called Korean air changes were made at NO EXTRA charge"
缺點： "Korean airlines ignored my wife's request for a wheel chair. She explained that she was a diabetic and was feeling dizzy. They did allow her access to a short cut through the terminals; however she had collapsed, broke her watch, cover to the cell phone, injured both legs and right arm. She kept yelling for help and no one arrived, she managed while in intense pain to get up make her flight. When she arrived in Bangkok she went immediately to the Emergency Room and received treatment. I am appalled at the indifference of the members of the boarding crew that didn't offer assistance to my wife."
優點： "No entertainment on the flight at all, food was ok. Lucky that I got bump to prestige otherwise I will have comment on seat as well"
缺點： "Delayed for over 2 hours Staff not accomodating Staff dressed unprofessionally"
優點： "I would not use Gin Air in the future. Will stay with Koran Air."
缺點： "Nothing was good about the flight. Sub standard . Transfer was not good either."
缺點： "Almost everything. Jin boarding system is suck. They can't give me the boarding pass for the transit flight and they don't know what should I do when I am going transit. This is even more frustrating when the flight is delayed and you have 1 hour of international flight transiting. Food is cool and tasteless. I won't fly with Jin air ever again. I would say that after all these years of at least 70000 miles of air traveling. This is the WORSE of my experience."
缺點： "No movies, one small snack, this was a 6 hour flight"
優點： "Nothing I like"
缺點： "Attentiveness and comfort passenger for any incident."
缺點： "GROUND STAFF LETTING ME CHECK IN AS I HAD NO BAGS AND WAS GIVEN HALF HOUR TO GET ACROSS 4 TERMINALS TO MAKE FLIGHT. MISSED BY 5 MINUTES AND GROUND STAFF VERY UNACCOMODATING"
優點： "Overall price / value is very good"
缺點： "Leg room is very small"
缺點： "The AC created so much smoke that I couldn’t see the stewardess during the safety instructions"
缺點： "the ground crew at departure lounge and arrival lounges are plain stupid. giving wrong info of departure gates. arriving crew didnt open the door .. buzy with handphone"
優點： "Smooth check in"
缺點： "That the in-flight wifi really is free instead of making the passengers to pay"
缺點： "All good"
優點： "The boarding was fast."
缺點： "Self-service boarding didn't work fully, causing some delay for my wife even though everything was in order. The flight was delayed and no over-the-air announcement or explanation or apology was given."
優點： "Was on time and we landed ahead of the scheduled ETA"
優點： "Very good for the price I paid"
缺點： "Somehow I couldn't check in online, or at the kiosk. There was only 2 check-in desk for domestic flights in KLIA2. Long lines and waited 20 minutes. Thankfully the staff at the counter allowed me to check in, despite having only 50 minutes to spare."
缺點： "Boarding pass and ticket did not specify terminal 2!!! Automatic check in not clear"
優點： "Prompt boarding, leather seats with reasonable leg room, even with seat in front reclined. Efficient, friendly and professional stewards"
缺點： "Had to ask someone in terminal about getting our connecting flight"
優點： "I tried their new selection of meals- butter chicken with rice. It was really good actually"
缺點： "As usual, I don’t really like the non-reclining seats on Airasia flights"
優點： "Good service, nice nasi lemak"
優點： "Staff were very helpful and friendly. Even let me off some money for a drink"
缺點： "Checking in took way longer than needed"
缺點： "Delayed flight"
優點： "Delayed 2 time"
優點： "We arrived safe"
缺點： "Left large with no explanation. Uncomfortable. No entertainment or free food. I mean none"
優點： "The price is very affordable and flight was very good in take off and landing."
缺點： "Seats was very tight and uncomfortable!!!"
優點： "The efficiency and professionalism of the crew."
缺點： "Nothing to dislike."
缺點： "No room for legs Flight was delayed without any information at the gate My wife was at a differtn row even if there was a free seat next to me. I had to pay to next to her during check-in."
優點： "On time"
缺點： "I was separate with my wife even if similar seats were available. To be with her, i had to pay."
缺點： "Lazy crew"
優點： "Old and worn out"
缺點： "Food is not appetizing. There were only meat or chicken to choose from. Need to have an option for fruits only."
優點： "Fares. Schedules. Destinations. More than you might expect for a low cost airline."
缺點： "I got what I paid for."
優點： "Delayed in departures for 30 mins but arrived only by 5 mins late"
缺點： "In the Ramadan month, on board the plan just when time for breaking fast, a small glass of plain water to be given free for passengers on the flight at that time would be a thoughtful gesture"
優點： "Where is my bag. Please find my bag because many thing inside it."
缺點： "Fail tu makesure customer bag arrival safely"
缺點： "Flight attendant quite slow for delivering food and not many selection food available as usual"
優點： "fast and on time"
優點： "I feel confident with your aircraft and crew. Very professional"
缺點： "The chicken and rice was not the freshest and although the seats are comfortable they are very cramped for a big falang like me"
缺點： "It was a night flight. Inflight light was on almost throughout the entire flight."
優點： "On time both times. Ground staff especially very friendly."
缺點： "Nothing we didn’t really not like"
優點： "All ok, seriously,stewardesses look great and very charming with her uniforms, very friendly staff"
優點： "Everything was smooth"
優點： "Check in, boarding was easy, staff were friendly, flight was uneventful"
缺點： "I arrived 3AM at KKIA, expected boarding time is 5.30AM but check-in counters are not open until past 4AM. Already 4.30AM but there was still only 1 person at the counter. Not enough instructions for self-service but no one on the floor to assist people. Arrived at my gate 15mins before boarding time. At the gate, they put up both TPE and HKG boarding information which confused the passengers."
缺點： "One hour delay on runway"
缺點： "Flight delay for almost 4 hour"
缺點： "Worst experience. Flight delayed more than 4 hrs and staff. Couldn’t accommodate us. Please make announcement that names must be given to accommodate people if you guys going to place people in such a way. Do not make us wait and finally say no more flight. That’s absurd."
優點： "Captain address on delayed update and get free meal"
缺點： "Initialy no staff at gate to update the delay. Passenger left wondering. Luckly received alert from Kayak.com on the delay. Received sms at 9.05pm after 1 hour delay from Airasia."
優點： "Good flight"
缺點： "They don’t even offer water or drinks"
缺點： "13 hour delay worst flight ever"
優點： "Efficient boarding....took off early in both directions!"
優點： "Clean aircraft"
缺點： "Two flights in a row behind schedule ; messed up my vegetarian pre ordered food selections in both flights"
優點： "Fuss free Friendly crew Pay for service"
缺點： "Tight seats Food comes in small portions Website user experience"
優點： "Good music"
缺點： "A passenger suffered a seizure and the crew didn't know what to do. It was chaotic. Also, the pilot did not alert the passenger of potential turbulence."
優點： "Fun crew, smooth flight."
缺點： "I will never fly with them again they tried to charge me 114 us dollars for 1 bag. I only paid 43 dollars for my ticket.."
優點： "awsome deal awsome flight"
缺點： "nothing great flight."
優點： "Boarding was smooth and quick."
缺點： "Website issues, double booked this flight, but both Cebu Pacific and Kiwi both say to bad!"
優點： "Price was great and the crew was friendly"
缺點： "All food and even water cost money. The check in line took extremely long. The seat was not padded enough so I was sitting on a lump the whole trip"
缺點： "Seats that recline and quieter announcements especially the game"
優點： "The boarding was organized"
缺點： "Free snacks?"
缺點： "The flight I was booked on late so they changed my reservation to the previous flight which was late as well, still.later than my original flight . But smart move by them. The only issue was the terrible terminal building at Dumagete.."
缺點： "Everything else"
缺點： "The luggage took ONE HOUR to come out after the flight!!!"
缺點： "They should improve tge delayed flight"
缺點： "We were delayed by 7 hours. The ground staff did their best. They gave some snacks which I'm sure Filipinos like but were not to my tastes. Sitting on a hard floor for 7 hours with nothing to eat before a 3.5 hour flight is not my idea of a good day!"
優點： "Price and convenient"
缺點： "Service and flight comfort"
優點： "Since I checked In early, they let me in on an earlier flight. Thanks!"
優點： "check in went smoothly and boarding was orderly. The flight departed on time and arrived in Singapore on schedule.The flight deck kept us well informed and the cabin crew were very helpful, willing and able to keep the passengers happy."
優點： "Host clearly and ver friendly helped me."
缺點： "Im sorry but seat was terrible. I was not comfortable even for a min. Thanks."
優點： "The crew"
缺點： "I bought a front row seat only to be told that I would be the last to board"
優點： "Crew were ok"
缺點： "The plain was delayed 2 hrs .Problem with information"
優點： "Crew were very friendly"
缺點： "leaving on time."
缺點： "Its a cheap airline.what do u expect?"
缺點： "Boarded early - then sat on runway in queue almost 1/2 hour - fault of Manila airport which has more traffic than it can handle, not of Cebu"
優點： "Seat was ok but could not sit with my husband"
缺點： "Check in queue at Bangkok Airport was very long nd took ages"
優點： "Boarding was organized if there is such a thing in the philippines, but at least they tried. Iloilo airport is very nice and allows more room than manila fiasco. The flight for once left early and arrived early and low and behold we had a jetway and no bus!! Luggage was off in record time"
缺點： "No recline on seats and cramming too many in to such narrow rows..its worse than a new york city bus in the 70s."
優點： "Very clean"
缺點： "Most of the Cebu Pacific flights feel like a greyhound bus"
優點： "cheap flight"
缺點： "delayed flight by almost 1 hour. no discipline officer to impose noisy and disturbing co-passengers"
優點： "Nothing about lastminute.com"
缺點： "Lastminute.com rebooked my outbound flight two dat past the original booked date then left the return flight the same which meant the return was before the outgoing. Then to make it worse they tried to charge me additional 80 pounds to change the return ticket."
優點： "Crew seemed friendly and curtious"
缺點： "Checking in seemed long, snacks or meals weren't available unless prearranged at an additional cost....scheduled connecting flight to catarman, very long wait in amundane terminal lacking enough seating....suggesting that both airlines,PAL & Cebu Pacific coordinate flights better to cut down layover time in the inadequate Clark terminal."
優點： "Nice new equipment A321 and FA always nice"
缺點： "Baording is always a cattle call, they attempt to go by rows this time but still a mess of crowding and shoving. The gate announced boarding and everyone jumped, then they tried to refuse those in line making it even worse. Poor gate agents!!! Then as always they blame manila teaffic for delays....so irritating. Almost an hour late...no reason it was sunny at both airports and this schedule is set weeks ahead and they still claim heavy traffic..ridiculous"
優點： "Friendly crew, quick boarding, landed ahead of schedule!"
缺點： "The cabin temperature was too cold!!"
優點： "The plane is modern and clean and crew is friendly. I thought the flight crew announcements were clean and helpful"
缺點： "Cebu always changes gates..what a fiasco. Its like a cattle herd everytime, they are so disorganized!! Then always late and they blame late arrival of aircraft and then blame the traffic at the airport..it gets so old!! Two hour delay today....really cebu must have the worst on time arrivals of any airline!!??? And what happen to boarding special needs first...the gate agents must be idiots they started taking everyone thru both lines...the wheel chair and elderly and children were rammed in with the shoving hoards because they processed both at the same time..it was a fiasco as usual. What happen to board by rows?? I realize late departure but this in no way helped speed ghe plane on its way...uuugggh"
優點： "No thing at all"
缺點： "Seats very small food disgusting ,they don't offer you any thing on board"
優點： "I was sleepless getting on the flight, so I slept most of the way. I didn’t buy the in-flight food since I wasn’t hungry."
優點： "No thing about this flight"
缺點： "Not good good on board they don't have variety of food no credit card accepted"
優點： "Everything also wants money, very expensive."
缺點： "Everything is also no good."
缺點： "I didn't like everything"
優點： "Everyone is profession and the food is great. The value is spot on!"
優點： "So delayed!"
缺點： "Delayed flight"
優點： "The seats by the window were large which was nice."
缺點： "They charge you for snacks and drinks. Despite the low price I already paid for the ticket and those amenities should be automatically included."
缺點： "Delayed 4 hours, waiting in an overcrowded space with no aircon (and it's a tropical country). They kept on saying to wait for next announcement (but no screens, just a broken voice). Announcement were vague and couldn't understand when the flight was supposed to depart."
優點： "Cebu pacific is one of airlines who prescribe to a pay as you go additude. Be prepared to pay for everything after you pay for your ticket 7kg carry on max limits pay for the food you may or may not eat, and if you get cold easily bring warm clothes. No joke this was the coldest airplane I have ever been on in my 15 years of travel, so cold in fact that upon taking off you can hear the ice crystals breaking loose and traveling through the air system. I am going to say that the plane was in good condition and the flight attendants and pilot crew seem to be well trained as well as very polite."
優點： "No hassles check in"
缺點： "Limited luggage"
缺點： "Boarding was a chaotic scramble. Take off was an hour late waiting for runway space. Cheap and disorganised."
優點： "Good flight"
缺點： "Landing not so smooth"
缺點： "No indication that the flight would be delayed was given until way late in the game. We could have taken our time getting from one terminal to another and saved on an expensive taxi ride had we known. The crew were being unreasonable to a couple of passengers for moving to an empty row. Seems like that would do the plane a favor by evening out the weight distribution."
缺點： "More orderly boarding process by zone, on-time departure and arrival"
優點： "Seats and timeliness were good"
缺點： "Checking in process should be improved"
缺點： "Seats had very little leg room. Chargers would have been nice. Would have liked to have headphone Jack's for music."
缺點： "No wonder Taoyuan International Airport is one of the worst airports in the world. Even if you have checked in online, there is no separate counter for baggage drop."
缺點： "CUSTOMER SERVICE"
優點： "Our flight was delayed for 2 hours, and those people who are in charged for opening the gates for boarding was clueless to what row or zone are they welcoming first or what not. The lines were long and people were disappointed and unruly."
缺點： "Trained your staff!!"
缺點： "Even i asked for 3 times i still could not get a pen from blonde haired host to fill the visa application. i filled in the airport and took a long time to find a pen. Just wasted time, thanks."
優點： "Food was tasty, check-in was simple, flight arrived on time."
缺點： "None - no entertainment but didn’t expect any on budget airline."
優點： "Not much"
缺點： "Pretty much everything. Won’t be flying AirAsia again."
缺點： "The connecting flight in between was not very clear during search. It was only Manila to Cebu but there was a connecting flight to Taiwan. I would have forfeited my flight if I had not brought my passport along. So the route was MANILA to TAIWAN to Cebu WHY DO YOU HAVE TO MAKE SUCH A STUPID ROUTE??? AND UNLIKE OTHER TRAVEL SITES, YOURS DO NOT EMPHASIZE CONNECTING FLIGHTS VERY CLEARLY!!! Also, there was no way to cancel it. I was really disappointed in your site!"
優點： "After check in"
缺點： "Check in"
優點： "It was only a 50 minutes flight and the cabin crew were very nice , the seats were leather and all in all very comfortable"
缺點： "Once on board all was fine , the flight was delayed by 27 minutes"
優點： "Flew on time , cabin crew charming . Flight just 1 hour so no time for food or entertainment. Arrived on time ."
缺點： "Nothing to criticise"
優點： "That we made it in one piece"
缺點： "That the flight was almost 2 hours delayed"
優點： "I guess sometimes it's cheaper than other airlines"
缺點： "There are always delays"
優點： "Not much"
缺點： "We were delayed for 2 hours and we were not offered anything while waiting. Staff were not very helpful"
缺點： "2 hours delay, changed gate twice"
缺點： "Super delayed flight, no special lanes for those who web checked in already and dirty seats"
缺點： "Waited for 25 minutes at the stand in Manila on arrival for the linkway to be connected Pretty poor really as it added another 30 minutes to the journey"
優點： "Flight time Cost"
缺點： "They don’t fly from Clark to KL Seat pitch excruciating for most average height people Particularly on a four hour flight Everything is penny pinched Crew are verging on brusque Some very loud music on boarding with some American rap music, hardly appropriate on a south east Asia airline"
缺點： "This has worse delays than any airlines I've tried."
優點： "Plane departed and arrived early"
缺點： "They let everyone board via the Zone 1 lane, so my wife and I, carrying a 14kg cranky 2 year old, had to line up behind a long queue of others who didn't have to pay the most expensive premium you can pay on an AirAsia flight. Nonsense."
缺點： "No free snacks"
優點： "Cabin is well air conditioned."
缺點： "No notice of slight flight delayed. Comfort rooms are not clean and some have no running water."
優點： "Crew went out of the way to assist us after a terrible checkin experiance"
缺點： "Received a notification that flight was delayed and given an option to reschedule after we checked in only. Checkin countervseperated my family and I even though we checked in early. Sent to Lounge and forced to pay even though directed by them."
優點： "Pontualidade, atendimento e funcionalidade em uma empresa Low cost"
缺點： "Espaco entre poltronas pequeno e avião parecia velho"
優點： "We arrived safe & sound"
缺點： "The flight was cancelled on the way there and on the way back without any notifications. On the way there, I had to run through the airport to catch an earlier flight. On the way back, I waited 4 hrs to catch a later flight. Air Asia did not compensate for my valuable extra time wasted but in addition charged a $30 USD bag fee each time. I will never fly with Air Asia again and will advise friends and family to avoid Air Asia."
優點： "All ol"
缺點： "Act to us like we are stupid and inssit the weight each bag. The check in crew gave us bad vibe. Like they got somtging with us."
優點： "Making it from one point to the other was the only thing that went well."
缺點： "I was double charged for the ticket. Customer service has been researching this for little over two weeks. Flight was delayed for just over two hours with multiple gate changes. Customer service at the terminal was no better than the customer service on the hotline."
缺點： "lack facilities....etc"
缺點： "The boarding was always late"
優點： "They have online check in."
缺點： "Scheduling. Flight was scheduled initially at 3:30PM , moved to 5:50 and finally left past 8PM."
優點： "The ladies at the counter were helpful and got me on earlier flight because mine was delayed for 3rd time."
缺點： "Always delay. Worst airline ever! I will not book Airasia again."
優點： "It was just a one hour flight but no complimentary dribks seved."
缺點： "Seating leg room service delays customer service"
缺點： "2 hours delay"
缺點： "flight from puerto princesa to manila was delayed by four hours and we missed connection to Europe. We had to stay other terrible day in Manila and had to buy a new expensive ticket :-("
優點： "The people are so nice!"
缺點： "The flights were often hours late."
優點： "I appreciated the boarding speed in the heat on both ends of the trip."
缺點： "A new low in tight packing. Tray was too close to go down"
優點： "I don't like anything about this airlines, they charge us for our luggage. They were late, you couldn't confirm flight online. I WILL NEVER TAKE THIS AIRLINES AGAIN!"
缺點： "It was delayed twice on our trip to and from. They give box lunch of meal to compensate the 2 hrs delay. Very poor in information. Wish it could have been better because our stay in the province was great except the flight!"
缺點： "No food, water, or comfort on Air Asia flights! major baggage restrictions, even for carry on."
優點： "Return KLO-MNL was overly delayed. No meal included."
缺點： "Did not fly Due to 2 delays and after waiting in departure area for 5 hours ++ I decided not to fly. Had to go through Immigration to re enter Manila Very disappointed, no airline reps available to talk to. Had hotel pre paid in Macau, all up lost AUD$2400."