長榮航空, 吉祥航空和中國東方航空都已經豁免了從台北市到上海 浦東國際機場的機票更改或取消手續費。請在他們的預訂網站上再次確認相關條款與政策。
優點： "Crew was courteous and helpful."
缺點： "Most seats have reclining problems. Very stiff and difficult to adjust."
優點： "The price. The staff was professional and friendly."
缺點： "Everything was good."
優點： "Boarding on time and the flight arrived earlier than schedule."
缺點： "Food and drinks for long or connecting flight not suppose to buy"
優點： "Quality of food was good"
優點： "Flight was on time. Great service throughout the journey."
缺點： "We waited more than 40 mins for baggage."
缺點： "Very capable on-the-ground staff and service personnel on the airplane. Their desire to take good care of passengers is obvious."
優點： "crew was great!"
優點： "They staffs were very friendly"
優點： "It was a good flight on time"
缺點： "We could have had healthier food options"
優點： "Efficient service, no issues! Awesome customer service agent was able to get us on this flight VS later which was a HUGE plus."
優點： "Leg space was adequate---not cramped. Friendly crew members."
缺點： "Would have liked more choices for movies/TV."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "Another passenger took my back pack so I had to wait until the person turned it in. However, the EVA people were very helpful in getting my bag to me."
缺點： "There could be more movies and more American music in the entertainment package. The flight was overbooked by 5 passengers, so I could not get a boarding pass on the first part of my trip, from Bangkok to Taipei. Fortunately they had a boarding pass waiting for me when I got to Taipei."
缺點： "Seat width"
優點： "Great flight and loved the airport! Lounge serves a great meal as does the flight!"
缺點： "Shanghai immigration is slow."
優點： "That I was able to get a seat on another airline that got me to Taiwan in time to catch my connection to San Francisco."
缺點： "There was no notice (it was sent to my phone that had no reception so I didn't get the messages until I got home). While others were upgraded to business class I was told it was full. So I sat in economy on Thai Air with bad food, no movies & a smaller seat than on EVA. Very uncomfortable & I am still waiting for some sort of compensation."
優點： "Feeling much better than others"
優點： "Even though the flight was only about 3 hours long, we were fed a full meal and shown a movie."
優點： "The demeanor of the crew on our Taipei to Houston flight was friendlier than the crew from our EVA flight from Manila to Taipei."
缺點： "This flight had the worst food options from all the other fights we have taken during our whole vacation."
缺點： "Delay for 1 and half hour"
缺點： "Food was not really appetizing."
優點： "It was a wonderful trip"
優點： "Service and landing were great."
缺點： "Too cramped and people who coughed the whole flight which isn’t airline’s fault. Wine wasn’t good at all."
優點： "The service was implacable. Flight attendants are super polite, nice and helpful. The plane is large and comfortable, very clean and they offer essential oils and creams in the bathroom,makingbthe experince even better."
缺點： "As a vegan, I was very happy that they offer a vegan meal and were very nice about it. The food could've been a little better and at this day and age they should have some sort of protein in it, like tofu. Regarding entertainment, I felt that they could've have a bit more variety. Other than that everything was great"
優點： "Complimentary upgrade based on being star Alliance gold. Thank you"
優點： "Very nice flight and on-time with good food and adequate entertainment."
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "Food was great, metal utensils were a plus."
缺點： "Seat’s reclining angle is about odd/uncomfortable for me."
優點： "WiFi in flight is very useful for me long flight. Staffs every helpful at my requested."
優點： "Flight was on time. Plane was clean and facilities were kept in good order. MUCH better than flying on United."
優點： "Overall Eva is a good airline (certainly beats United), but had a problem with the meal request."
缺點： "Requested child meal at the same time as booking seats (all online). Seats were as reserved, but had no record of child meal request."
優點： "The staff are nice..."
缺點： "Pork was the only option in that flight."
優點： "I liked meals."
優點： "comfort and crew"
缺點： "not too many new hollywood movies"
優點： "Comfortable seats & clean washrooms at all times with toothbrush & paste"
優點： "Good flight attendants"
優點： "Fast service"
缺點： "Check-in was poorly organized in Narita. Bag Drop off only took longer than regular check-in"
缺點： "Crew was fantastic. Very attentive to passengers’ needs. From check in to baggage claim, China Airlines was fantastic. When many passengers needed to board aconnecting flight in Taipei to Bangkok with very little time, crew members shepherded all of us through the tram and security right to boarding. It was fantastic. China Airlines is my “go to” company for any routes on my travels they provide in the future. Thank you China Airlines!!!"
優點： "It was a two and a half hour flight and even in economy they served a full lunch with drinks included and tea and coffee service after. And they were so efficient!"
缺點： "No complaints at all, it was a great flight experience."
優點： "crews are helpful."
缺點： "seats are old, can be better."
優點： "Food was slightly better than the previous flight."
缺點： "Same lousy headphones. My seat had a led rest that made it harder to get in and out, and wasnt usable due to the close distance to the seat in front. What was the designer thinking? I missed the drink service if there was one, never saw water going around until right at the end. . ."
優點： "In-flight was confortable."
缺點： "Food options aren't that familiar but ok to the taste anyway. :)"
缺點： "At least nicer flight attendant and better service"
優點： "The Crew was Awesome"
缺點： "食物沒有很美味，希望可以改善 !"
缺點： "耳機很不舒服 餐點"
缺點： "航班太少. 可以增加多ㄧ點航班"
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "Excellent customer service"
缺點： "15-20min delay to board"
優點： "Service & price"
缺點： "Not much legroom for economy customers, limited entertainment & food selections"
優點： "Relaxed trip."
缺點： "My monitor cut out a few times."
優點： "Impressed with the quick boarding time. Flight delayed 45 min but still made connecting flight. Good inflight entertainment options"
缺點： "Bad food"
缺點： "- The check-in counters opened at least 30 minutes late. The agents arrived late, they seemed to be having a good time and didn't feel the need to explain the reason for the delay nor apologize for it. - On my flight to Manila from Los Angeles, I did not check in any luggage. I had a carry-on and a backpack that fit perfectly well into the overhead bins and underneath the front seat. On my flight from Manila to Los Angeles, I was not allowed to take the same set on board because the total weight exceeded 7 kg. This put me in a bind because the heaviest item I had was my small LCD monitor which was in my backpack. I had to put it into the carry-on with wheels which I had to be checked-in. I would have prepared to carry it in my backpack because it is a fragile item. When I was told to sign a document that absolves the carrier of any liability for the checked-in luggage and I refused, the China Airlines Duty Officer in Manila informed me that unless I sign the document, my luggage will not be loaded on the plane. I felt extremely frustrated by the attitude of the Duty Officer who didn't hesitate to threaten me and insisted that the rule was imposed on them by the TSA in the US. Instead of helping me work out a solution to the difficulty I was facing, he simply walked away with a dismissive attitude."
缺點： "Smell was so bad"
優點： "Comfy 777. IFE screen is bigger than other planes. Facilities are newer. It seems to be quiter too."
缺點： "There is one option for the breakfast."
優點： "The air line reported 2 of my luggages as delayed and I still have not heard news on my 3rd missing luggage"
缺點： "How can u loose a luggage"
優點： "New Aircraft"
缺點： "Late Boarding."
優點： "I like because they used a new aircraft."
缺點： "They did not give us a new blanket, It was a used blanket from previous trip. Japan Airlines always gives a new blanket that still inside a plastic bag."
優點： "The food they served was very good."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "Even though we were delayed out of BkK, they held the flight to SFO and got us on and our luggage too !"
缺點： "Food selection and quality poor"
優點： "Recent movies were available. Enjoyed the personal screen with games and options to keep entertained."
缺點： "Originally, I had 2 flights scheduled from Myanmar to SF. One connecting flight from Yangon to Taipei, then from Taipei to San Francisco with a 7 hour lay over in between. Not too bad. 3 weeks before my vacation to Myanmar, China airlines moved my return connecting flight from Yangon to Taipei a day early, which meant I would need to cancel hotel reservations in Yangon and would be stranded in Taipei overnight. I called China Airlines and the only option was to move my 2nd flight a day early. No apologies or reason why my connecting flight was changed a day earlier."
缺點： "ran out of food options, was not given a choice and served meat I could not eat."
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "Always very nice great crew always I've made the flight 3 or 4 times now"
缺點： "Still a little bit nicer if we had a bigger selection of movies"
優點： "super professional and efficient throughout. great airport experience on transfer in Taipei"
優點： "Food was good and brought out and cleaned up promptly. Seats were comfy for economy. Flights were timely."
缺點： "Nothing that China Airlines could control. Mostly issues with Manila NAIA airport."
優點： "I request to re-assign the seat next to corridor in counter."
缺點： "The airline assigned us with two middle seats among the four-seat pattern again. No other choice."
優點： "Food was pretty good (for airplane food), staff was friendly and made sure everyone was comfortable"
優點： "Foods and services were excellent"
優點： "Good price."
缺點： "Late 90 minutes fly. The service is not good."
優點： "the price and the food great, the crew are friendly"
缺點： "only 2 meal service on a 13 hour flight feom la to taipeh. no snacks in between. got hungry on that flight!"
優點： "I haven't verified this with seat pitch measurements, but the economy seats on this flight (Airbus A350) felt roomier than the economy seats we've had on US airlines. Flights in economy seating haven't been truly comfortable for me in a while, but this one was decent."
優點： "Not much to like"
缺點： "seats are not as comfortable, food was meh. I get that coach Isn't supposed to be the best, but come on at least make the seats with better support."
優點： "Took the CI11/CI12 direct from NYC to TPE. Great flight. Great crew and accommodations - pillows, blankets, seats. Food not bad."
缺點： "No free wifi. Paid is overpriced for 24 hours."
缺點： "Baggage Claim"
優點： "see SH to GZ prior flight. The same."
缺點： "Same problems. Get KFC or McDonalds to cater. No one enjoys the airline's food which I suspect is prepared on a very small budget. Even a sandwich with a pre-packaged drink would elevate the foodservice."
優點： "Nice crew, night food."
缺點： "Old aircraft type, insufficient entertaiment."
優點： "The crew was nice as always."
缺點： "The leg space was way too small compared to other airlines at the same rate."
缺點： "It seems that Chinese people even when given allocated seat numbers sit anywhere so was very chaotic."
優點： "I would like my money back,because I paid almost 50$ for the travel insurance. Would you please help me. Thanks"
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
優點： "The interior was clean and the seats are quite comfortable in economy."
缺點： "Very good and friendly"
優點： "It is a direct flight."
缺點： "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
缺點： "Leg room in economy is tight"
優點： "FOOD ON FLIGHT IS GOOD."
缺點： "DELAYED FLIGHT, IDENTIFIED REASON - BAD WEATHER - A LIE. THERE'S NO BAD WEATHER. MISSED CONNECTING FLIGHT BY 2 HRS. REBOOKED 24 HRS LATER. CUSTOMER SERVICE BELOW AVERAGE. EXAMPLE REBOOKING STAFFS CONFUSED AND NOT CUSTOMER ORIENTED. WAITED FOR HOURS (4 HRS), DRINKING WATER NOT AVAILABLE. LEFT ON OUR OWN GOING THRU IMMIGRATION AREA, AND FINDING ACCOMMODATION COUNTER FOR HOTEL. HOTEL, WORST HOLIDAY INN I'VE EVER BEEN, MOSQUITOS ALL AROUND, FREE 2 ROOMS (#541 & 543) PROVIDED - RM 541 NEVER OPENS DESPITE RESET 2X. VERY VERY POOR WIFI ACCESS - UNABLE TO COMMUNICATE THE OUTSIDE WORLD TO ADVISE DELAY ARRIVAL. SO FRUSTRATING. THANK YOU FOR READING."
優點： "A lot of movies and good options to enjoy time while flying"
優點： "Meal arrangement not international category."
缺點： "Too much bumping and noisy air time."
優點： "It was clean and they provided a warm meal"
缺點： "Taking a bus to the aircraft"
優點： "Service and crew were great, they made the 14 hr flight as enjoyable as possible for such a long trip"
缺點： "the flight from jakarta to guangzhou has no individual tv. and the layover time in guangzhou was too long. (from jakarta to LA)."
優點： "Good flight overall!"
缺點： "My checked in luggage did not arrive at my final destination airport!"
優點： "Nice crew"
缺點： "Foot room is super small, no entertainment and they wouldn't let you use any electronic device."
優點： "Transfer was handed well between domestic and international terminals, but not a moment to spare. Cabin crew was attentive and highly professional. The announcements were handled well. Will fly them again!"
缺點： "In Guangzhou there was just enough time to transfer between flights. If there had been a delay, I would have easily missed the connection. The connections at Guangzhou involve multiple gyrations of shuttles between terminals and immigrations, etc. There was an opportunity to upgrade the cabin while boarding, but was not well announced or implemented. I would have welcomed the chance to upgrade."
缺點： "Only allow one piece luggage."
優點： "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
優點： "Pleasant crew On time service Good price to value ratio"
缺點： "Cannot check in online or even select a seat The IFR on my seat was not wokring"
優點： "Ontime departure, guest pack with toiletries, eye mask and ear plugs along with a blanket and pillow for each seat. Roomy seats with a massive variety of entertainment options for the long flight. We encountered a significant amount of turbulence and the staff were kind, accommodating and not too restrictive with the seat belt sign."
優點： "Excellent flight experience and value. Crew was exceptional and professionally friendly."
缺點： "Long had no vegetarian choices other than snacks."
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
優點： "Almost everything."
缺點： "It was delayed twice."
缺點： "Already stated"
優點： "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
缺點： "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
優點： "Business class seats are newer and comfortable. At 6'5' this is a big deal. Food was good and plentiful"
優點： "Nice service! Provides customers many varieties thing."
優點： "The onboard staff was polite and helpful, but inexperienced at dealing with unruly passengers. On flight departure (rarity in the PRC)"
缺點： "The food was something you can get on the average street corner in Shanghai for about 1.00 USD. I understand costs are important, but a steamed piece of bread and a foil packet of pickled vegetables is a bit of a stretch. The gate agents were less than helpful. I usually get an upgrade with my Delta status on partner airlines. Nope, not on this flight. I requested it and they said it is not possible on China Southern. I showed them my boarding pass from less than 48 hrs before on the same airline... they looked bewildered. Boarding was the usual "every man for himself". Zones? Classes? Awards members? Not in Shenzhen..."
缺點： "Unable to make a seat reservation on either leg of the flight. They have no idea how to run an airline. Boarding was a disaster. Waited for luggage for over an hour."
優點： "Smooth and uneventful trip"
優點： "I flew China Southern from Shenyang to Shanghai 4 days after rupturing my Achilles tendon. There service was fantastic, getting me wheelchairs through both airports, changing my seat to give my leg more room, giving me special attention during the flight to make sure I was comfortable. Their service for me was outstanding and caring in every way. 10+ from me. Thank you China Southern!"
缺點： "No complaints at all."
缺點： "Never on time"
優點： "I had to cancel my trip, but kayak website does not provide an option to cancel or change the itenarary. I had to forfeit the ticket."
優點： "Airlines is usually always on time. Flight staff very friendly and eager to assist passengers. I usually order my flight ticket months in advance so I always get a very great price. The meals are very good. I've used Eva Air, China Airlines, Cathay Pacific, China Eastern but I now regularly use only China Southern because I know what I will be getting with them. Oh and I fly economy. Robert..."
缺點： "No complaints. This last flight to Asia operated so smoothly."
缺點： "The plane was very old"
優點： "Nothing positive"
缺點： "Boarding continued even 10 minutes before schedule departure time. Flight was delayed 30 minutes. In flight entertainment was mostly ads for cars or cellphones. Didn't get a jet bridge at Shanghai so had to park on the runway and take a bus to the terminal"
缺點： "Food. Please provide better food for vegetarians"
優點： "Best time saving flight"
優點： "Price, service and personal attitudes of the crewmembers."
缺點： "Less online services available."
優點： "The price was good and the layover hotel arrangement was very nice. The flights themselves were not very pleasant. The flight attendants were rude, food was mediocre, the wines were bad."
缺點： "The bathrooms, food, flight attendants service and attitude towards passengers was bad."
優點： "Crew was great.simple no fuss, quick, late night , not many passengers."
缺點： "Airline lost our bags, took 2 days, when delivered the driver was overally rude, and made us pick up from the truck, would not bring to door. Threathend if we didnt pick up they would toss our bags!"
優點： "On time"
缺點： "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
優點： "In flight movies"
缺點： "Late. Took forever to taxi to gate and then still had to take s bus to gates"
優點： "No , blankets ."
缺點： "Cleaner restrooms, blankets and verbal offers"
優點： "The crew was amazing, in the first few hours, they kept serving us, hot towels, drinks, food etc. I really felt pampered. Would fly with them again."
缺點： "Transferring between 3 flights to get to my destination, I had to transfer my suitcases every time. With the security check etc. it was tiring to say the least."
優點： "The price was nice."
缺點： "The seating was uncomfortable. The flight crew was was rude and were constantly rushing everything. I saw them yank the headphones out of a sleeping mans ears as we prepared for landing 45 minutes early. They didn’t even attempt to wake him."
優點： "Efficacy boarding, good entertainment"
缺點： "Better food and snacks"
優點： "New planes. Spotlessly clean. Hard working helpful staff. Good boarding. Adequate legroom by modern standards. Food typical of economy these days. OK. But really good staff."
缺點： "Fried rice breakfast out of Rome. Mushy. But overall food out of Sydney, Rome and Shanghai, fine."
優點： "The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK."
缺點： "The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind."
優點： "Both check in and in flight crew were very nice and helpful."
缺點： "Snack option"
缺點： "Very limited English speaking programs/movies"
優點： "Not sure"
缺點： "I didn’t like how rude the staff was. I also don’t like the fact that my luggage was misplaced and I’m on the other side of the world without my things."
缺點： "Bad airline"
缺點： "No hotel was provided for 24 hour stay.It is mentioned on their website to provide hotel for trips from Yvr"
優點： "The free cup of water"
缺點： "Welcome aboard Dictator Airlines... NO I WILL NOT SHUT MY WINDOW COVER"
優點： "Fast, easy and comfortable."
缺點： "No internet acces in Shanghai."
缺點： "Yes the crew was nice, but they seemed to rush around as if there is some sort of emergencies, all the time. They maybe too eager but gave the impression of not calm, sort of made me nervous. The butter came with the dinner rolls are not salted, no taste, very plain. Also they don't have pepper, when I asked for pepper to season my food, there was none. It was like this both ways from LAX to PVG and back."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
優點： "Seats ok Crew was good"
缺點： "No headphones for ife Food horrible"
優點： "Services friendly.no"
優點： "Very clean"
缺點： "I wanted water but the staff couldn't help."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "Very efficient staff. Great operating system"
優點： "The Shanghai Air 737-800 are super from Shanghai - Bangkok For $750.(approx) r/t BKK to Honolulu....I will fly with you every time.. the prices attract me...."
缺點： "No problems"
缺點： "Small space in economy"
缺點： "I had a connecting flight from Taiwan to Shanghai to catch my flight to LA. AT CHINA Estern counter, they will not chech my luggage all the way to LA. I had to pick up my luggage going out the terminal then go to check in again. I am 82 years old. This is not easy and stressful to me. I asked the supervisor that he could not do any thing. My connecting flight ticket was also from CHINA EASTER AIRLINES. They say the connecting flight was not on the same ticket. However it is from the same airline. I made my flight with great effort. I had hard time to speak to the agent in checking in my flight to LA. THIS IS TOTALLY UNEXPECTED WHEN I PURCHASED THE TICKET. IF I KNEW, I WILL RECONSIDER TO PURCHASE THE TICKET. DO REQUEST YOU RECOGNIZED THE STRESS AND INCONVENIENT YOU PUT YOUR PASSENGER THRU."
優點： "Free meals were great. Movies were awesome."
優點： "Seat is cofortable."
缺點： "They shoud put cups in toilet . Sometimes they don't, flush all papers."
缺點： "Delayed flights, we missed other flights"
優點： "I feel comfortable and feels like I'm just on a bed ."
缺點： "The stewardess don't know how to speak and understand English well"
缺點： "登機CHECKIN時間非常非常久，前面只有五個人等了快一小時 等得火氣大~~~ 機上服務情況不好，餐點惡劣，缺主食。點麵食會比較好一點"
缺點： "無個人電視 一部分旅客忘記送餐後咖啡和茶"
缺點： "The while expereince"
缺點： "Too much to list."
缺點： "Luggages lost but didn't provide necessary help"
優點： "Considering the low price, it was an excellent experience!!"
優點： "I liked it being nonstop."
缺點： "I wish I had more leg room."
缺點： "Delayed for 90 minutes because of some not well explained reason."
優點： "i had a seat on a plane to go home"
缺點： "everything else"
優點： "It was good"
缺點： "One wheeled landing was sketchy."
優點： "The worse experience I have ever had"
缺點： "all China Eastern staffs have no idea on the bus shuttle to Hangzhou, which is bought part of the China Eastern itinerary."
缺點： "if airline can't provide wheel chair than please tell customer that we r not giving u any wheel chair at the time of booking."
缺點： "Connecting though Beijing from Taipei to LAX is not recommended if you can avoid it!"
缺點： "Food at AirChina is alway consistently terrible I Asked for the red wine, they only fill 1/3 of a glass, I asked for it again, then it was filled only to 1/2 glass No personal entertainment, no USB charging"
優點： "Crew are okay. Lucky, there wasn’t that many people on the plane."
缺點： "Rest room need clean more and food wasn’t that good."
缺點： "Occidental snacks could be great"
優點： "Crew was attentive. Seats were comfortable. Food was not bad."
缺點： "Improve the Beijing airport."
優點： "Seat was comfortable, plenty of space for luggage, crew was good"
缺點： "Cold sandwich was so so, not big selection of drinks"
缺點： "thank you for all services"
缺點： "Everything is fine."
優點： "The crew and boarding was great. Food was ok."
缺點： "Online check in was not possible and when asking for extra leg room at the gate options were limited. I was told I would be on an exit row and window. However, I was one seat forward of that. It was technically a window seat if you don't count the jump seat for the crew... To top it off, a red eye flight with a seat that does not recline is no good. I do understand that being 6'5" causes air travel to be more difficult. It just seems that some airlines are more accommodating than others."
缺點： "Customer service on the flight was poor ."
缺點： "The plane was so late that we missed our international flight and are now stranded"
缺點： "No notification that my itinerary required a visa - despite a 144hr transfer allowance for both Shanghai and Beijing it does not apply if you fly in at one and out the other! You only 24 hrs in that case. And I found this out at the gate in Osaka."
優點： "Comfortable flight"
缺點： "Business class seats didn’t recline much. Only peanuts for food"
缺點： "I lost two days due to this mistake."
缺點： "They didn't let me on to the plane"
優點： "Very good services"
缺點： "Could have used newer model aircraft"
優點： "Food was okay"
缺點： "The flight was cancelled. How can i get my money back? Thanks for your help!"
優點： "Provided entertainment and meals were excellent"
缺點： "Seat plug did not work and crew lied about no more entree and brought two individuals of own ethnicity (Chinese) that asked after me. Waited 45 min for water when asked. I got there three hrs early and had to sit towards back bc airport said that they were not assigning seats behind business class up to 45 at all."
優點： "AVML was very good thanks to German catering."
缺點： "Outdated electronic device policy. Can't even operate in flight mode. While other airlines offer wifi service (LH, UA ETC)."
優點： "Bathrooms were clean. Foot rests were comfortable."
缺點： "Chairs did not recline much for such a long flight."
優點： "Most of the staff was very helpful and accommodating. On the first leg of the flight one of the attendants even suggested a wine with dinner, a very kind gesture."
缺點： "When my husband and I went to check in for our flight at the desk we had to wait very long time to get checked in. We noticed that one of the girls was in training, which is understandable but just inconvenient. We are both very patient people but this just made us nervous because our first flight on Air China to Japan on 10/26/17 was very delayed and caused us to have to literally run and still go through a rigorous security check. We were not rushed through the line even though we had nothing to do with our flight being delayed on our second leg. We then had to wait in another long line for security even after arriving into China on our flight back. There was also someone on board before take off with a medical problem and we could tell that some of the patrons started getting a bit aggressive or irritable. I don’t think the crew could’ve done much in that regard but wish the issue had been resolved a little quicker. I believe it was a 40 minute delay in take off."
優點： "Good services, arrive on time."
缺點： "Waited a long time for the shuttle transfer after getting off the plane."
缺點： "1) food 2) no transit zone in shanghai (4x through customs) 3) cant use phone (even in the flight mode)"
缺點： "I flew Alaska Airlines to San Jose and San Jose to Shanghai on air China. I was told by Alaska my baggage would be carried all the way through to Pudong airport. My baggage claim ticked showed that. When I got to PVG Pudong airport in Shanghai my baggage was not there they were not very helpful and difficult to understand. They told me they thought my baggage would come ther on another flight and gave me a form. By the next evening I had not heard from them. I emailed them again and I'm currently in Japan waiting to see if they will send me my luggage. Do not expect the kind of customer service in China as you would in the US or Japan.Shanghai airport is, at best, difficult to navigate...stay away from all the taxi solicitors."
優點： "Price price and price!"
缺點： "Food! Horrible in one word. Shanghai connection is too long and wastes a page in my passport: why should I pass the security and passport checks only to turn around and fly away? Clearly this can be improved so that the transit passengers can transit without customs"
優點： "Crew was pleasant."
缺點： "We sat at the gate after boarding about 20 m, delaying the flight...no explanation was given. The food wasn't so good and the worst part of flying air china is having to transfer in Beijing. The security lines are always horrid and people working there make it stressful...even more than America which is hard to do. The other issue is no internet but China and the internet is a bit tricky."
優點： "The price"
缺點： "The Food, Staff, and overall attitude of everyone we felt with. Layover in china was a nightmare worst bathrooms I have seen since India!!"
優點： "Flight crew was attentive and food was good"
缺點： "If there were empty seats, potentially relocating people so you could have a little bit of elbow room?"
優點： "flight was cancelled. No options given, nor information about reimbursement given"
缺點： "Flight was 18hrs late, and we were kept at the boarding gate the whole time without information from ground crew. We were not offered hotel room or meal coupon, only instant noodles. It was a very bad experience for us."
缺點： "The flight was delayed so late that I missed my international connecting flight home despite leaving a four hour gap. The inflight service was pathetic. The food was atrocious, the media system was broken, there was not wifi, and they did not allow the use of cellphones the entire duration of the flight even in airplane mode. The ground staff was completely unhelpful. I was barely able to secure an alternative flight home after about a half hour of negotiating. I don't think I could have got the flight at all had I not spoke Chinese. None of the other foreign nationals were able to get a new flight. The flight they put on back home had to stop in Hawaii and cost me a good extra 8 hours. I got home 12 hours later than I had anticipated. I am filing for compensation. What a joke. Air China shouldn't even both with international flights if all their domestic flights are delayed and they are barely able to help customers speaking their native language (to say nothing of English)."
優點： "I was able to get home and my luggage came with me."
缺點： "I actually was put on China Air so I would have a chance to make my connection and they were just fine. The stars are NOT for China Air."
優點： "Smiles of flight attendants and services"
缺點： "Flight delayed, limits of food choices"
優點： "They put us in a hotel until a departure time was confirmed."
缺點： "Original departure 17:20. Then delayed by two hours. Followed by workers saying I don't know when the plane will come."
優點： "Clean plane delay"
缺點： "Delayed for 2.5 hours."
優點： "On time"
缺點： "They accidentally switched my last name and first name."
優點： "I do on line check in for the trip from DC to Beiging, it's good that I got what I wanted to have an aisle seat. Then I do the transit trip at the DC airport counter, they told me that I had an aisle seat, and the baggages were checked in all the way to Taiwan. The truth is I didn't have an aisle seat and my two luggages are lost."
優點： "Very good staff!"
缺點： "Entertainment was not interesting."
優點： "Nothing much"
優點： "I got upgraded to economy plus and the staff was fantastic"
優點： "staff was very friendly and helpful. I must say I was scared after reading some reviews but it was great and pleasant. I flew coach and would def do it again because of how smoothly it went. If I did put a negative comment it would be about the food, my friend liked her food but I am a picky eater so not so much for me. BUT it's air plane food so I wasn't expecting much."
優點： "Crew disengaged the smoke detector in order to smoke on board. There was a significant water leak in the business class bathroom that was not addressed. No communication of safety issues between the crew and pilots. Apparently the crew must be dissallusioned to think rules don't apply to them over international waters."
缺點： "Terrible airline with several safety violations. Stay away from this one."
優點： "Check-in and boarding went very well, very quickly."
缺點： "The plane was suppose to depart at 6:25 pm, it ended up being closer to 8:00. I suppose that really didn't have to do with anything Air China did, but we ended up landing nearer to 11:00 than the 9:45 that I booked, It was nearly midnight before I was able to get home."
優點： "Food terrible, baggage was damaged after flight. Security checks in Beijing are hell for a family. Entertainment system worst ever seen as a lot in Chinese. They re-use blankets! Otherwise ok."
優點： "Great value and seems like a very safe carrier."
缺點： "Planes don't ever seem to take off when designated. Missed a connection that stole 2 days of our short trip."
優點： "The plane tickets were cheap, but I guess you get what you pay for."
缺點： "Airport staff in Beijing was rude. We boarded our plane and then proceeded to sit on the runway for 2 hours during a known weather delay. Airplane was very uncomfortable with few movie options. Flight attendants were rude on every flight I took with air China. I guess this was an improvement as the entertainment system was broken on my way there. My luggage was lost both ways of travel. In trying to report lost luggage, the desk attendant was rude and not helpful. She wasted about 30 minutes of my time just to tell me she couldn't help me. She should have told me that initially when I described my problem to her and she didn't listen. This delay caused me to miss my connecting flight. Overall I had a terrible experience and will never fly Air China ever again!!!"
缺點： "They did not put my bag on the flight and then my flight was delayed so I missed my connection. They refused to pay for my hotel, or a new flight my bag has been lost now for over a week."
豁免更改費用。 搜尋台北市飛往上海 浦東國際機場的彈性機票