優點： "Cathay Pacific continues to delivery a stellar experience in first class even on shorter legs such as the soon to be discontinued New York to Vancouver flight (888/865). They even brought back Krug, which they opened on the ground no less in New York, and offer access to AA Flagship Dining at JFK which itself offers flagship dining."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Crew amazing."
缺點： "Food variety should be increased."
優點： "Well fed and provided beverages on trip. Food not gourmet----but what do you expect? Crew was pleasant and helpful."
缺點： "Sure could use a little more leg room. I am 6'2"--so know I am taller than the average bear, but I think even a 5"8" man or woman finds the legroom a little tight---especially on a 15hr flight. On a 3 to 5 hour flight--OK. The legroom was durable--but you asked waht could be better and that point sticks out in my mind."
優點： "The food is always great!"
缺點： "They should bring out snack more often."
優點： "The flight departed and arrived on time."
缺點： "The plane was not the same plane I booked travel on. They changed it, so if it’s the 777 then it is basically widebody short haul seating in business, with a lay flat price! The seats are old and don’t work well. This has been an issue on all the flights I’ve taken between Tokyo and HKG."
優點： "Crew was just good. Nothing over the top."
缺點： "Better food."
缺點： "The flight was three hours late."
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "The food was okay which is much better than the outbound flight."
缺點： "The seat is quite narrow but it's okay for me. However, I do think bigger people might have problems with it."
優點： "I was fortunate to be upgraded as a frequent flyer on this airline"
缺點： "Poor cabin crew service in this instance."
優點： "Reasonable leg room in the economy"
缺點： "Flight was delayed for 2 hours I could not take on board by carry on luggage because it weighted 10kg. Food service was poor and not well organized"
缺點： "Great service and got back earlier than expected."
缺點： "Slow and old entertainment system. Bad seats"
優點： "Except for one time service everything else is good"
優點： "The overall boarding arrangement is smooth. Crews are friendly."
缺點： "The further delay made us arriving Hong Kong at midnight. We reach home at 1.30am."
優點： "Boarding was swift"
缺點： "Crew was indifferent and cold in their service. Food was mediocre."
優點： "The crew is so nice!"
缺點： "Same seat selection issue."
缺點： "There was a long delay when boarding the connecting flight to SGN and there weren't any clear updates on the flight status. I didn't mind the wait so much but I wish they had announced the current status more clearly."
缺點： "Bulk head seats. People walked over me all night including staff"
優點： "Entertainment options were good, too bad my system want working right"
缺點： "My entertainment system was very jerky, as if I was streaming on a uggling show internet connection, so couldn't really enjoy anything they had. Asked for a reset and either it didn't help or they didn't reset. By the time I wanted to ask for another reset, we were getting served dinner as the carts were blocking the aisles. Didn't get seats together with my wife. It was a 3-3 seat configuration. No empty seats and I ended up sitting behind my wife, in the middle seat. So no window or aisle for either of us. :("
優點： "Great service from flight attendants."
優點： "Boarding was orderly and efficient, the polar opposite of the mad rush that can sometimes happen when cabin crew don't take charge of the boarding order. Crew were courteous and multilingual. Leg room felt a bit better than average for an international flight. Food was very tasty. The inflight entertainment selection and screen quality was excellent."
缺點： "They managed to run out of the Western breakfast option (which I did not want anyway, but many British tourists had to make do with yoghurt and fruit due to unfamiliarity with congee). The entertainment system is controlled by touchscreen only. An elegant solution that is simple to keep clean, but you get tired of holding your arm up at eye level."
優點： "The flight went okay, but my bag didn’t make it and still hasn’t been found."
缺點： "The crew gets annoyed when you are in economy class and asks for extras"
優點： "In flight service was excellent. Food was great. Good variety of entertainment options."
缺點： "The boarding process was a little confusing. Could not hear which rows were being called up and the line was really long."
優點： "Checkin was a breeze, the flight attendants were great, food was good, seats were comfortable, good selection of movies. What more can you ask for"
優點： "Airline staff were all helpful and pleasant."
缺點： "No complaints"
優點： "Food was good and seats were comfy :) Quick boarding and timely departures which I really like coz it got me to the destination pretty on time compared to other airlines."
缺點： "Staff seemed a bit stressed at times. Service seemed rushed but acceptable."
缺點： "Got stomach ache after eating the food."
優點： "More drink options were offered."
缺點： "Flight delay"
優點： "service was good, on time , food good, alll in all will fly u again !!"
缺點： "didn't get seat asked for, but ended up ok cause other passenger moved, so haad more leg room"
優點： "I travel Canada-Australia a lot. Best trip so far."
優點： "I do the Canada-Australia trip fairly often to see my family, and Cathay-Pacific is my new fave. Cheaper than the usual, no problematic stops in the US and everything went perfectly smoothly. Thanks for looking after me!"
缺點： "one of the cabin crews threw the meal to me :("
優點： "They are nice, let space, shopping options unpaired. Cathay attendants, are they trained to be as nice or are they born like that in Hong Kong?"
缺點： "All was good"
優點： "The seat in the economy is very comfortable. The cabin is very clean."
優點： "Everything- I had 3 seats to relax and sleep. The food was excellent for the vegetarian option."
Just to be expected on a budget airline. Since all the flights were either late on the evening it would help to offer some food for purchase Since you tourists cannot buy decent food withoit local vaccination record in hong Kong this would really to help Using phone to submit electronic data is great but for the elderly this is a hassle
Flight cancelled without notidication, had to book an emergency replacement flight at the counter
缺點： "We should have been allowed to sit near our family (wives). There was empty row but they wanted to charge us to move up. Ridiculous!!"
優點： "Check in staff was friendly and helpful"
缺點： "Refused to serve me food when I woke up."
優點： "I was able to purchase extended seat room for a reasonable price."
缺點： "No free drinks or entertainment or anything to help pass the flight time."
缺點： "Staff at check-in counter were not helpful. They were there and they weren't. We were there at the front while two of the counters were ready but didn't call us up. They were chatting with each other instead. We I asked them are they ready to work, she ask me where was I heading. What is the difference?"
優點： "Comfortable seat in emergency exit row!!"
優點： "HK Express compensated for delay"
缺點： "Fight was delayed 2 hours"
缺點： "Terrible attitude from the staff"
缺點： "They didn’t offer any thing to drink, complimentary"
優點： "Price was good and HK to Tokyo times were good"
缺點： "No entertainment on 5 hour flight"
優點： "Nothing in particular."
缺點： "They don't tell you that 1) you aend up paying more than other airlines charge by the time you add various 'extras'; and 2) you have to go through immigration because they are in another terminal. This means two hours of work, plus I missed my flight because I didn't have 3 hrs. They said my fault."
優點： "Good price to go HK to Tokyo"
缺點： "Flight attendant woke up a baby to tell passenger something and then baby cried for next hour No water unless you pay for it"
優點： "The crew was very nice, seats comfortable and the airline seemed well run for a discount carrier."
優點： "Easy flight, nice crew"
缺點： "Budget airline. Have to buy drinks. Space between seats is tight. Spend the money for the seat with more leg room if you are average height or taller"
缺點： "IS THIS A WAY TO RUN AN AIRLINE? WHAT A BLANKING JOKE! People should notify Ralph Nader & PUT in a LAW or a LEGAL INSTRUMENT that MANDATES compensation to “We the People”, the consumers, the citizens, the customers, man. IF a flight leaves 1-15 minutes late = okay BUT IF a flight leaves > than"
優點： "The web specials for prices"
缺點： "At least provide water to guests."
缺點： "Service from the crew could have been better. This crew was not hospitable and we had to ask multiple times for our requests."
優點： "I wasn’t able to get the flight and the booking agent never amended this despite 2 weeks of emails and phone calls"
缺點： "Lastminute.com could have answered my emails"
優點： "Low budget and efficient"
優點： "Service was fine. Charged 50 usd for 21kg checked baggage. Food and beverage was not complimentary during flight."
缺點： "Fine experience. Stuck next to obese traveler that forced me to lean into the aisle. My bad luck, not the airlines fault."
優點： "I just want a seat in a high season!!!!!!!!!!"
優點： "Friendly crew and very organized"
缺點： "Wish we didn’t have to buy water and entertainment lacked for a flight this long."
缺點： "Made me do a ticket change because I used the first initial and not the full name for my middle name. Been flying 30 years and this is the first time I have had a problem. Won't take these bargain airlines again. It was my first time taking one. Same with my 6 year old's ticket as well."
優點： "Price was good."
缺點： "Never boarded the plane! I was not notified that luggage check-in closed 1 prior to departure; who knew it would take luggage more than an hour to reach the plane... I checked-in already and was only a couple minutes past the cut-off; they wouldn’t check my luggage in. Instead of offering some solutions or let me pay extra for checking at the gate, I was told my flight was closed, I would have to re-book at full price. I was there before the posted boarding time with time to spare. To top it off, I received a phone call from them asking if I was on board the plane.. online chat with customer service, not helpful either, thenperson I was chatting with just ended the chat after telling me 1 minute past they went check in."
缺點： "Although it was one e-ticket, I was surprised that HK express could not forward my luggage to my final destination. This almost caused me to miss my connection and caused me to pay twice for my extra luggage (which accumulated to a significant amount)"
優點： "Easy boarding, and slept the flight."
缺點： "It was the hidden prices after booking that ticked me off. Charged for seat after paying airfare, charged for any checked baggage, no in flight service without charge, and you arrive so late to HK you have to Bus or Taxi in. Not worth it."
優點： "It was a short flight."
缺點： "Tried to save by booking a different carrier. When it can time to check in... I was charged for my seat, charged for a carry-on weighing more than 7kg and forced to check, chose not to pay for a meal, pay for a drink... so many hidden fees. Ended up not saving at all. No savings, no miles, no perks. Will always use an aliance (UA, Asiana, etc) or SkyTeam (Delta, Korean Air) from now on. I at least get my money’s worth."
優點： "I love when they have great deals on airfare. The late night flight works well for me."
缺點： "Wish the air cooler was stronger and that water was served during the trip."
缺點： "Budge airline, uncomfortable seats"
優點： "Not much"
缺點： "Crew, plane, food wasn’t complementary and if you want to buy it you will be very disappointed."
優點： "Price is good"
缺點： "No entertainment, no water"
優點： "I'm glad it was only a three hour flight"
缺點： "I connected from a Cathay Dragon flight onto an HK Express flight to Jeju. At the transfer desk, the ground agent told me I would have to leave and reenter the restricted area despite having no checked luggage. Knowing it can't be right, I checked in on my phone and went through the normal transfer process in HKIA. It was a 0215 flight from the midfield concourse. The last automated passenger carrier left at 0100. After which, passengers would have to rely on sporadic bus services. The captain announced 'cabin crew, prepare for landing' 45 minutes before landing. That woke everyone up and it was not ideal. All the flights I have been on announced landing when the plane was at base leg."
優點： "Cheap service out of Hong Kong"
缺點： "Lack of seat pitch"
缺點： "網上已check in,但到登機閘門要排完一邊對資料，再排另一 邊查証件，比較愚弄人"
優點： "On time departure and arrival, had priority boarding and check-in, you get what you pay for."
優點： "Great job"
缺點： "Small seats"
優點： "Professional staff"
缺點： "I did not like that there was no food or snacks given for the flight. Also did not like I had to pay for a drink of water."
優點： "Quick flight between HK & DaNang on time both directions. Convenient flight schedule. Smooth flight. Crew was friendly."
缺點： "Had to purchase food, beverages but wasn’t really necessary due to short duration of flight"
優點： "Cheap but on time"
缺點： "Too much promotion message"
優點： "We landed safely and the crew were polite"
缺點： "Late on the way to Da Nang and very late on the way back (flight back to HK was a Hong Kong Express plane). Budget airlines are just not worth it at HKIA - your flights lands and takes off so far from the terminal, you are transferred by bus! No in flight entertainment- although not an issue on such a short flight."
優點： "It was cheap"
缺點： "Everything about it was not good and I will never fly them again"
Ground crew clueless, delayed flight gate change without communication. Horrible experience. Will not fly Vietjet again.
Everything seems good so far, only thing is delay...2nd time flying with vietjet and 2nd time got delay :(
The actual flight was ok, everything else terrible worst airline in South East Asia, delayed twice and eventually took off late again, waiting in room at gate before flight no staff there no information about second delay, jammed on bus with doors closed waiting to be taken to the plane, just a disgusting airline, do not ever rely on this Vietjet will always cancel or delay your flight, and it’s not cheap when you see luggage price and other add ons, if possible try to book a better airline Bamboo air etc
No in flight entertainment, no food, not even drinking water, uncleaned flights, smelly bathrooms, and above all no baggage allowance, they charged us 53700 yen for the baggages.
Very basic, all seats are non reclining
優點： "Worst Airline Ever"
缺點： "Vietjet needs to update their refund policy"
缺點： "We left 1. 5 hours late! The only food on the plane was prepackaged chemical foods and the only vegan option was a porridge they pour water over ($2)."
缺點： "Get more Customer Services training for the better and for the next level of international services provider...."
缺點： "Flight was delayed - be on time"
缺點： "Avoid at all costs. Delayed both ways. On the way out of Danang they would not even tell us what time the flight would be departing despite numerous passengers asking. On the flight, a crew member stepped on my foot with her heel. My foot was NOT in the aisle, she has stepped in to get past a colleague. She didn’t even stop to apologize. Her colleague apologized and said I’ll get you a glass of water. She returned after a good 30 minutes with a paper cup of water. There was no enquiring how I was or if I needed anything. Will NEVER fly them again!"
優點： "Clean plane"
優點： "Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process."
缺點： "I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!"
缺點： "Boarding on time instead of delay twice"
缺點： "should be on time"
缺點： "I was charged for a medical device (CPAP) to carry it onboard the plane. Never had to pay before on any flight as FAA permits medical devices for free."
缺點： "Getting to and from the plane, they use a bus and only had one bus so we was packed in like cattle on a truck"
缺點： "Airport reception is inexperience, could provide us the info we need. Luggage charging 2 for 70kg which is retarded. If you pay online or declare online it gives you discount, unfortunately that doesn’t work on visitors. The check innprocuedure was ineffective and waste lots of time"
優點： "Nothing really impressive."
缺點： "The online boarding procedures was unavailable for non- Vietnamese. No reminder to tell us which terminal and cause me delayed to the flight, the airport reception was inexperience send me to a wrong terminal. Luggage charging was bad. If you declare online gives you half price and it doesn’t work"
缺點： "Customer service. Not helpful at all. They were more interested in getting rid of us. There was a man in a wheelchair who injured his leg in a bike accident. He needed to get to Vietnam for medical help. They told him they couldn’t accommodate him. They also refused to give helpful. They just left him. Your airline is run by heartless people. I would never recommend Viet jet to my worst enemy"
缺點： "No free water on a 5 hour flight. Poor choice of snacks to purchase. No leg room. Chaotic at boarding time. Expensive for the service"
優點： "Quick flight"
缺點： "It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's."
優點： "Flight Cree good"
缺點： "Seats, no jet ways to board or deplane"
缺點： "Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention..."
缺點： "No online check-in. Flight was late. No legroom."
缺點： "Flight was delayed an hour and a half without any information as to why. Major grievance was baggage policy. My wife and I have been traveling Asia for the last 7+ month and taken 35 flights to 10 different countries. This is the ONLY time we were told we needed to check our bags (which are both soft-sided and weight ~7kg). Apparently our small backpacks also counted toward the carry-on limit, which would have been fine if not for the following two contradictions: this was our THIRD flight with VietJet Air (one from Siem Reap to Hanoi, Hanoi to Da Nang, Da Nang to Ho Chi Minh) and we didn't have to check baggage the first two. We also saw at least half a dozen people get on our flight with either bags larger than ours, or carrying three pieces of luggage. Either enforce all the rules for everyone, every time they fly the airline, or not at all."
優點： "Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room."
缺點： "Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!"
缺點： "Took 2 flights with this airline and both flights were delayed! Will never fly with this airline again!!!"
缺點： "My flight was from Bangkok to Busan, via Hanoi. I was planning to transfer at Hanoi, but Vietjet did not offer transit service. I had to pass immigration (exit the country), then reenter. Luckily Korean citizens can enter Vietnam without visa; otherwise, I would have lost my luggage. Terrible service."
優點： "It was exactly what we needed. On time flight with few frills but good price and efficient. No complaints at all. Crew did well keeping control of passengers that kept standing while seatbelt sign was on. Firm but not angry. Good job."
優點： "Uneventful flight. Nothing worth writing home about. No food, no entertainment, no hassle either."
缺點： "VietJet Air has the habit of not announcing delays until after departure time. It was funny to see the billboards announcing: "On time", then "Boarding" when there was no aircraft in sight. On the Arrivals billboard, it showed the in-coming flight as "Landed", when it most obviously had not landed, and there was no information about when it might eventually arrive. With slow operations, we boarded 40 minutes mate and arrived a full hour late. The schedule had been 9:00 PM; days before flying it was pushed back to 10:00 PM. We actually were at the gate at 11:00 PM. VietJet Air is unfortunately the only airline operating a late flight from Pleiku to Ho Chi Minh. No competition means no pressure to be on time."
優點： "The plane got me to my destination"
缺點： "1) I had to check in my bag (which in any other fight I took was a carry on) 2) I booked thru kayak via kiwi and it was impossible to make a change even though I requested the change 1 min after my booking (I called and emailed them several times without success) 3) there was a delay in the gate and we were not kept up to date"
優點： "Relatively cheap but you get what you pay for."
缺點： "They are super strict with the luggage, and you have to go through multiple steps. Operations are poor. Flight was delayed."
缺點： "No guide telling where to find Vietjet ticket counter for check in. I missed my flight and slept on the floor. No follow up and I had to book with Vietnam Airlines with no refund or voucher. I'll only fly Vietnam Airlines in the future."
優點： "Nothing too special to say here. One nice thing was that the lady that checked us in let us carry-on our overweight bags."
缺點： "I wish they had in-flight entertainment, but it's not that big of a deal."
缺點： "Attendants gave the first three rows drinks, but didn't give the rest of the passengers anything."
缺點： "This airline was impossible to get in touch with. THey we're not at all accommodating to my request to change the flight time and sleazily rip you off with what is written in the small print."
優點： "Good value, and the planes were on time (We took a couple of VietJet flights). Staff was courteous and friendly.Inexpensive! Free bag."
缺點： "Somewhat arbitrary rules about how much your carry on can weigh. I don't really get why this makes much of a difference anyway, as the bag will be on the plane anyway."
缺點： "I am an average height United States male; never have I been so restricted by seat space."
優點： "Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours"
缺點： "Caroline is wonderful once the plane is able to get into the air"
缺點： "many delays, no associates anywhere in the terminal to address any issues even though they say repeatedly to see an agent if you have questions, horrible airline that does not deliver the service that is paid for"
缺點： "I was on an International flights, 3.5 hours. Their website didn't mention any additional fees for check-in luggage, I didn't expect that as most airlines don't charge extra fees on international routes, how surprised was I when at the check-in counter I was ask to pay $36 for my 10kg backpack. I feel I was scammed."
優點： "Reservations were relatively easy to make on line and relatively easy to purchase on-line."
缺點： "Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!"
缺點： "There is no entertainment in flight and baggage check in is an issue ."
優點： "Clean, efficient, new aircraft, very good value"
優點： "Cheap fares"
缺點： "Late. Terrible boarding process, agents showed up 15 minutes prior to scheduled departure time, and then put a final boarding call on the message board everyone had a lineup in a long line and no rows called just first come first serve. Male flight attendants were rude."
優點： "Staff onboard friendly"
缺點： "Flight check very slow"
優點： "Fluent English, comfortable and ample seat space"
優點： "Please be aware they can change flight times earlier without communicating"