缺點： "Mid night snack can be improved, it’s too small a portion."
優點： "Crew was very nice, toilets clean."
缺點： "Flight delayed 2 times, didn’t receive text or Email from the second delayed"
優點： "The seat is very comfotable. But on the fright from Japan to Bangkok very upset me and my husband. We sat seperated, but on the plane we saw 2 seats available, I asked woman crew that can we move to that seats. She went to talk with the guy who sat on the aisle seat. I heard he said he reserved"
缺點： "The seat beside him for his friend. And the crew said to me she so sorry I couldn't move to sit with my husband. But later no body beside him and he lay down 3 seats all the way. And the crew do nothing for us. We very dissapointed."
優點： "Crew was very friendly and the service was reasonably good."
缺點： "Seats were not very comfortable."
缺點： "Food was really unpleasant and entertainment all out of date movies"
優點： "The crew was very friendly and attentive. They look after the customers."
缺點： "I can't think of anything that could have been better."
優點： "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
缺點： "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
缺點： "Wheel chair transport requested did not come so I had to wait 15-20 min in Tokyo."
優點： "Crews are very helpful and always have a smile in their face. Comfortable seats and entertainment system are very nice. The only thing that makes us not satisfied was the food, for 10 hours flight there’s only 1 main dish...Totally I like their service."
缺點： "The food was not enough, we felt so hungry before arriving."
缺點： "Seats are way too small, incredibly uncomfortable to the point of painful ness. More luggage space"
優點： "More movies choices is better and I had asked to get seat comfortable, yes the boarding crew staff made it. Thank you."
缺點： "Movies and musics more variables from all over the world."
優點： "Staff Many empty seats"
優點： "The 787 was awesome. Very comfortable. Great staff and service."
優點： "Flight check-in counter was so nice and accommodating. Makes me never want to go back to rude America."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
缺點： "If the seat reclined a bit more, would be nice."
優點： "very clean over a 9 hr flight , great seat and flight attendant"
優點： "Attendants were friendly."
缺點： "Flight was late."
優點： "Great service."
優點： "Solid service, high level of comfort and an overall rewarding experience. I am quite satisfied with Ana and am looking forward to flying with them again next year."
優點： "attendents were very friendly and very accommodating."
優點： "Crew very helpful and reassuring though plane late on arrival in tokyo."
缺點： "Due to snow in Seattle area plan departed 2 hours late which made a short connection time, but all went well."
缺點： "The check-in at LAX. They form 2 different lines for Economy. The 1st line was lined with the people arriving first. Then the 2nd line started to fill later. But when the ANA agents came out, they have no clue and serve the line of the people arriving later. Should know what they are doing. Either just 1 line, or if 2 lines, should ask which line come first"
優點： "I slept through the flight from take off to landing."
缺點： "The cranky infant a few rows behind."
缺點： "Connecting flight from Narita to Washington. Please consider giving enough time for passenger to check in. Security line is so long and very slow."
缺點： "Food needs improvement"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Very comfortable plane and excellent service."
優點： "Very nice plane, enough room, didn't feel cramped"
缺點： "Had to switch gates 2 times"
缺點： "The flight was delayed 9 hours! I had to make other arraignments so I wouldn't miss my conference. I lost money because of the great delayed."
優點： "Boarding was smooth. Food was good. I had snow crab and seafood with rice. Many new movies and music choices. Crews were lovely and care."
缺點： "meal choices"
缺點： "Food took 3 hrs to get out. Movie selection was limited compared to other airlines"
缺點： "Lounge is full and food in lounge not spectacular. Ground crew unfriendly"
優點： "Flight from Chicago had lots of leg room, Attendants are great!"
缺點： "Maybe come around more often with water/drinks and offer more movies and food choices."
缺點： "No individual air conditioning. Centralized AC got hot. Old plane 777 Once I got to lax, there were no guide on getting to domestic connecting flight (united). After getting pampered with awesome ANA service, you get slapped with horrible united customer service."
優點： "Very awesome and polite crew. Exact reason why I chose ANA"
優點： "The flight attendants are super nice every time we fly with ANA, and the have great food."
優點： "Courteous and friendly staff, clean aircraft and on-time schedule."
缺點： "There was nothing I did not like."
優點： "A transfer flight was delayed but ANA did some special logistics behind the scenes that made us catch our transfer. Very happy/impressed."
優點： "ANA is always prompt, even when there are delays. The flight attendants are always kind and polite."
缺點： "Today's flight was delayed and set back arrival by twenty minutes."
優點： "Everyone is super nice."
缺點： "Boarding bridge was not available at Narita airport. Stairs (trap) to ground were tough for my mother who has bad legs."
優點： "Everything but the food menu. But it's okay. I usually order Hindu meal."
缺點： "Nothing except food menu. The standard menu does not change very much. It's always very similar."
缺點： "Flight attendants didn't speak English; no amenities provided (toothbrush, eye kit, etc.) like Etihad and Qatar provide in economy. There weren't a lot of meal options. There should be double the movies and music offered given that you can go through all of the offerings in one or two legs of a trip. I had four. BBC news didn't work on any leg of the trip and the Japanese news was in Japanese only, no English."
優點： "Food was good."
缺點： "Bumpy ride and no info of what was going on. A passenger next to me took his pants off and was sitting with his underwear. He did put a blanket after. Very annoying!"
優點： "Great airline. If I give United 1 *, then ANA gets 4* in my book. The staff and flight attendants are very attentive to your needs, polite, always pleasant. I've been using ANA for my frequent trips between Japan and the states, they are consistent. The in flight food is good. You will get complimentary wine, Haagen Dazs ice cream dessert. Cathay Pacific also serve HD ice cream, but half the size on lunch meal. ANA serve on both meals."
缺點： "i could give ANA a 5*, but I think their web site needs work ! their web navigation is kinda confused, a little bit less intuitive. If you are in the US you need to log on to the ANA US site, the JP site is in Japanese and it will not redirect you to US. On line check in can get confused as a lot of time it would not recognize the booking number, you have to use a long 10 digit e-ticket number. My fight from Tokyo to HKG would let me check in and get seat assignment until 24 hours before the scheduled flight. The seat map shows all seat ps were taken without telling what is going on."
優點： "very attentive crew, plane was well cared for, food was mediocre."
缺點： "food was barely passable. awful landing."
缺點： "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
優點： "Pleasant crew. Appropriate and efficiently served snack."
缺點： "Boarding and disembarkation were slow."
優點： "Flight arrived on time"
缺點： "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
優點： "Planes were on time and connections made."
缺點： "One bag delayed as not put on flight and food could be better."
優點： "Customer care was super supportive"
缺點： "Inflight sandwiches"
優點： "very nice crew"
缺點： "my baggage was lost"
優點： "Very professional"
缺點： "Lost luggage"
優點： "The friendliness of the crew"
優點： "Seat was good"
缺點： "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
優點： "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
缺點： "Late departure. Rush to connect."
優點： "Entertainment was amazing"
缺點： "Seats a bit hard"
優點： "The crew are amazing! Attentive and friendly."
缺點： "The seats could have been bigger."
優點： "Nice aircraft"
缺點： "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
優點： "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
缺點： "The earphones could have worked!"
缺點： "Long haul flight made pleasant by KLM"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
缺點： "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
缺點： "Nothing special"
缺點： "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
優點： "Great service"
缺點： "You are almost always late!"
優點： "Food and staff behaviour"
優點： "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
缺點： "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
優點： "Fabulous trip with friendly, helpful staff"
優點： "Cabin crew were very professional."
缺點： "Aircraft returned to gate due to fault and was delayed for 45 min."
優點： "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
缺點： "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
優點： "Good information and helpfil boarding."
缺點： "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
優點： "The aircraft was clean"
缺點： "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
優點： "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
缺點： "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
優點： "Good flights. Good prices."
優點： "Consistently high standards"
優點： "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
缺點： "The amount of extras you have to click no to while checking in online."
優點： "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
優點： "The food and the punctuality"
缺點： "The technology in interteiment is not touch screen"
優點： "Everything. A truly faultless experience!"
優點： "quick and relaxed"
優點： "was very quick"
優點： "Cabin crew very pleasant"
缺點： "Lost our bags, little sympathy from staff"
優點： "Easy Boarding"
優點： "The sandwiches were simple yet just the right touch, on all four flights."
優點： "The included snacks and the seats."
優點： "Very little if any."
缺點： "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
缺點： "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
優點： "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
缺點： "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
優點： "Timing & efficiency. Good food though only a sandwich."
缺點： "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
缺點： "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
缺點： "magazines very dog eared and some badly torn"
缺點： "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
優點： "Plane wasn’t full, they allowed everyone to spread out in the plane"
優點： "They were fine. Seemed really short with a mom and her children but other than that, average."
缺點： "Well, my flight was delayed for an hour and a half and it seemed like the airlines mistake, not weather. It's going to make me over 2 his late to a concert, which is the main reason I came here. So hopefully they let me in, or I just spent $300 for nothing."
優點： "The entire crew and the landing"
優點： "I liked that the armrest came up and that the walkway was a bit wider than other airplanes."
缺點： "Larger seats"
缺點： "Paid for a seat with extra legroom, but passenger in next seat allowed small child to run back and forth in the legroom. Nothing was done when observed by crew"
缺點： "The flight attendant was outstanding. Flexible. Good sense of humor and very professional"
優點： "The crew was very courteous and helpful, they seemed to have a positive attitude and worked with passengers like they really enjoyed their job."
缺點： "There was a 3 hour delay outbound and a 9 hour delay inbound. On the inbound flight I was put up in a nice hotel for the day and given a $30 meal voucher. However I missed my connecting flights and had to be put up when I got back to the States. Despite getting in at 10pm I was put on a 5am flight."
缺點： "Late. Again. For no good reason."
缺點： "More leg room, more attentive to customers with disabilities"
缺點： "Well the flight was delayed out of Indy and then due to some emergency at Ohare, we taxied for at least 30 minutes causing me to be late for my connecting flight and now I'm still here waiting for my new flight which is delayed."
優點： "Crew was attentive and professional."
缺點： "The lady behind me was a bit of a crank / wouldn’t allow me to recline the seat / kept pushing it up. REALLY , that 3 inches was affecting you . SMH"
缺點： "The plane was not full. I sat in row 32 with two people on either side of me. In the row in front of me there were no people in it. What’s up with that? We also sat on the tarmac at the time that we were supposed to be deplaning. We were waiting on another plane to back out of the gate for 10 minutes. What’s up with that?? American Airlines, get your act together!!!!!"
優點： "Row to myself. Big plane."
缺點： "Still need more wgroom as someone over 6 feet tall."
優點： "Super great flight attendant in first class. Very friends and beautiful smile. Nice to see on stressful days traveling. Nice job!"
優點： "Great service and fantastic landing!!"
優點： "Boarding the plane was incredibly fast. As for the crew, I got an iffy energy from one of the crew members whom I felt was trying to play on my intelligence."
缺點： "I wish American offered more vegan and wheat/ gluten free options, as well as herbal tea options. I was determined to sleep during this flight, but I was hoping this plane would have the TV behind the chair. I enjoy watching the live map as we’re flying."
缺點： "Nothing was wrong."
優點： "Boarding was quick, flight took off and landed close to the time it was supposed to."
缺點： "Seats could be more comfortable, first check d bag could be included instead."
缺點： "Horrible customer service I will never fly with American again"
優點： "It was as good as one has gotten used to"
缺點： "It was only as good as one has gotten used to"
優點： "The staff"
缺點： "The snack selection and lack of entertainment"
優點： "I got to sneak into the economy plus seats and no one said anything."
缺點： "Flight attendants clearly did not like each other and argued constantly. Sub-par coffee (even by international standards)."
優點： "On time, even with de-icing. Very empty flight, so lots of room to spread out."
缺點： "The older md80’s that AA is still flying are really showing their age. It will be nice when they update their fleet."
優點： "I did like that "new plane" smell. Good pretzels."
缺點： "Plane was too new; computer system hadn't been set right. Left 45 minutes late, though made up some lost time in the air. Very rude passengers (obviously not the airline's fault, I know). Everyone thinks they should be the first to get off the plane!"
優點： "Easy boarding"
缺點： "Would you like a beverage? Not unless you asked and that was only if you could get her attention. Truly felt like a second class citizen in this fight"
優點： "Quick boarding and punctuality at departure"
缺點： "Plane was not confortable"
缺點： "We arrived 30 minutes early but then we waited 30 minutes for a gate."
優點： "Quick boarding and luggage pickup."
缺點： "Mediocre staff. In my experience United is more friendly and welcoming."
優點： "As a fat guy, I really like these newly built AA airplanes with huge seats. Two great flight attendants, too (a rare thing this day and age). Better than average coffee for an airline."
缺點： "Terrible turbulence. I know it's not AA's fault, but still, despite how nice the plane and staff were, I was sweating bullets for two hours!"
缺點： "The space between seats are too small, and the seats do not recline enough (very uncomfortable)"
優點： "Friendly flight stewardesses!"
缺點： "Flight cancelled. Thanks, Obama."
缺點： "Flight itself was good, but will never book via JustFly again. 2/3 of my flights were cancelled and I was never notified. Then I had to call to reschedule, which took almost an hour. Then they stated they would send my confirmation via email 24-48 hours. 3 days later and the confirmation still never came. SO I had to call again and wait another half hour. No point in booking through a 3rd party for that type of hassle."
缺點： "Dirty food trays trash jammed down it and flight attendant said the she doesn't touch that cleaners doBeing"
缺點： "4 delays and two flight changes... I was late and it was crowded"
缺點： "Flight was late, no info why, when landed in DCA NO GATE AVAILABLE - and that is past 10 PM."
缺點： "Plane delayed, had to switch to new plane which was after two hours"
優點： "Great service, good window seat, smooth flight"
缺點： "No music/radio at my seat"
優點： "The flight attendants on both flights were very friendly"
缺點： "They changed my flight without telling me about it. My first flight was at 8 but my plane was late. When I went to the ticket counter they changed my flight and didn't tell me when I was getting to my destination"
優點： "Absolutely nothing"
缺點： "American has gone to these thin seats so that they can cram more cattle into the back. They are absolutely the most uncomfortable seats I've ever had the displeasure of being forced to sit in, and unless you're willing to pay even more for "premium" seats, you won't even have enough space to sit. I will never, never, ever give American Airlines another penny."
缺點： "I didn't like how we were 20 minutes early yet after 1.5 hours of sitting on the Tarmac that I missed my connection by a few minutes. I wish the crew hadn't falsely informed the passengers onboard that the other planes would be delayed with the communication issue @ Reagan (DC)."
優點： "The crew was good."
缺點： "Washington airport grounded our flight for no apparent reason while we were on the runway in Indy about to take off, then didn't tell us when we could expect the delay to end."
優點： "The crew on board the air craft was great"
缺點： "The Indianapolis to JFK trip was the first of three legs. My bags were only checked to JFK. I have a badly broken ankle and needed a wheel chair. I could not manage my luggage and crutches. It forced me to take a taxi to the international terminal, then ask strangers for help with my luggage once I got there. I am extraordinarily displeased!!!! I will not fly American again."
優點： "Easy boarding, im about 6'3 so i was a bit uncomfortable being in the middle seat (not airlines fault) overall good first experience."
缺點： "Would have liked to be able to sit by my spouse being my first time on an airplane. Wasnt an option?"
優點： "As always, the staff was courteous and efficient. I never have any problems when I fly American Airlines. I often book my flights specifically for American Airlines when I can."
優點： "Made it to LGA"
缺點： "Didn't make it home"
缺點： "Very narrow seats. I am not very tall and my knees were hitting the seat in front of me"
優點： "I liked the smooth ride, and engaging captain. We didn't hit much turbulence, even if it is uncontrollable. Takeoff and landing was smooth and put my worries about flying to rest."
優點： "Senior flight attendant and pilots were friendly and competent as were the checkin personnel. We also appreciated the fact that the flight was on schedule. Lastly, we were pleasantly surprised with the cleanliness and comfort of coach."
缺點： "No major complaints."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "My flight was canceled twice and had to be rescheduled. United Airlines employees at the airport were not friendly and they were annoyed by having have to deal with rebooking."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "The crew went out of their way to ensure the comfort of passengers."
缺點： "No complaints"
缺點： "Sits not suitable for long distance travel"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "On time arrival"
缺點： "No in-flight service"
缺點： "Didn’t get bags transferred from United flight from Washington DC to the flight from Munchen to Athens. We made it to gate just in time. Bags did not. Maybe there is some way to increase layover time On this international flight. Thanks"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Crew was attentive, friendly. Captain kept us infirmed"
優點： "easy boarding nice roomy uncrowded plane"
優點： "The flight staff"
缺點： "Not telling us the delays in time"
優點： "Delayed because of weather maintenance and people"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Even though I was on connecting flights and weather sounded like it might interfere, that was not the case. Each flight went smoothly and easily. It was a fantastic travel day."
優點： "Very short flight seating was normal for what I expect as a guy my size"
缺點： "I couldnt figure out their wifi to check on my connecting flight. I could get other stuff to work on it but couldnt find flight information"
優點： "Staff were courteous, efficient, and friendly. Bathroom was clean. Gate check of bag worked. Flight was smooth and uneventful. (just what it should be!)"
優點： "The flight was smooth. Boarding went past fast. Flight attendance was great."
缺點： "The seats were a little small."
優點： "Thank you for a job well done!"
優點： "4 hours late leaving bc they were waiting on a plane."
缺點： "I was not given an opportunity to select a seat online. Had to call back in to do do thst."
缺點： "The man beside me was severely overweight and sweating profusely!! His wet, sweaty leg was pressed up against me and he smelled awful!! Worse flight I have ever experienced!!!i I'll never fly United again!!"
優點： "Everything ran super smooth from baggage check in to departure exactly on time. Even arrived 25 min early."
缺點： "Even upgrading to economy plus seating it was still u comfortable. Wifi if you chose to pay. Tiny little bag of pretzels."
優點： "The Indianapolis airport"
缺點： "The plane is too small, I'm 6 foot 4 inches tall and there no leg room, my leg was raising the middle arm rest, I apologized to the guy next to me...he was cool about it. The plane does not absorb turbulence very well. That plane is to small for a flight that is a little over 2 hours"
缺點： "Flight was delayed to 4 hours now I'm rushing all over to get to my connecting flights"
優點： "Flight was ontime and crew was very curtious and professional."
缺點： "One thing I would say that snacks was not good at all. Wasn't able to eat. Should change the snack item."
優點： "Nothing terrible I've had better!"
優點： "Clean flight, boarding went smoothly, everything on time."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "The crew is kind"
缺點： "UA flights always get delayed and this time I failed to catch my connecting flight to London. I was rescheduled to the flight in the morning of the second day. And when we were heading for London half way, the pilot said some sensors stopped working and we had to come back to Dulles. To be honest, I will never take UA flights anymore, it is just TERRIBLE!"
缺點： "The 6 hour delay"
優點： "On the way to Chicago I was pleased with the staff."
缺點： "I knew I had a layover in Chicago but what I didn't know was that I would have to sit on a plane for over an hour with no air conditioning. It was incredibly hot and because of this I missed my flight to LA which took off earlier than my ticket said."
優點： "Loading was quick and easy with smiles and greetings from hostesses"
缺點： "No drink service on either flight, dumped on jetway and had to take bus to a gate and then navigate to our new gate. This made short layover time even shorter. I flew United down there and had drink service for that led of flight with them."
缺點： "Uncomfortable, and unsafe, seat - with the bottom sagging badly on the right side at the back. Narrowly avoided having to check my hand luggage through to Nice, France, which would have been the second time on a row! Why, oh, why can't they ENFORCE the carry-on rules that are supposed to limit the size and number, as they do in Europe?! If you're in group 5, forget carry-on."
優點： "The whole trip was easy and non dreadful"
優點： "Courteous and friendly employees..helpful"
優點： "Very helpful and attentive from start to finish"
缺點： "Small seats I'm not obease but I am thick I was a lil cramped"
優點： "No problems"
缺點： "Little bumpy but bad weather"
優點： "You can carry up to 16kg in your carry on. That's great."
缺點： "Food was below average and only twice during a 14 hours flight. Plus, no free snack available... you have to pay. I will think twice about travelling with United for an international flight."
優點： "Movies were ok."
缺點： "Openly rude, almost argumentative staff. I was afraid to talk back because the last thing I want is any accusation of bad behavior on an airplane. But if this were a restaurant, the customers would get up and leave without eating. I've never had this experience on China Airlines or Japan Air. I will never use UA again."
優點： "The crew spoke Mandarin and were very friendly. The food has definitely improved since the last time I flew this segment. I think UA is feeling the competition from the Asian airlines and improving their services to better compete. The seats are definitely more comfortable than the domestic flights. It was a comfortable flight and we landed right on time."
缺點： "The seats are still smaller than some of the Asian competition."
缺點： "Rough landing, baggage got lost both times ive flown with united and still had to pay after being late over 2 days."
缺點： "My flight was cancelled. I was notified only a few hours before that my weekend plans were ruined."
優點： "The Eva flight was lovely. Nice plane, wonderful crew, very good food, absolutely on time."