缺點： "Bigger seats the new ones are way to narrow"
缺點： "Klm is the best, even on a 40min they served small breakfast."
優點： "Crew good and seat OK but not exceptional for business class"
缺點： "Food was average - main course could have been better. Range of movies ok but not great"
優點： "economy plus seats were nice, great movie selection, especially international movies"
缺點： "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
優點： "Seat was comfy and spacious for economy class"
缺點： "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
優點： "Nice staff and no delay"
缺點： "Instead of crisps maybe a bit of cheese or crackers"
優點： "The friendliness of the crew"
優點： "Entertainment was amazing"
缺點： "Seats a bit hard"
優點： "The space at my feet with the chair in front was a bit akward."
缺點： "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
優點： "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
缺點： "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "Lost all our bags so couldn’t ski"
優點： "the crew was nice"
缺點： "Seat confort on long flights, leg rooms,"
優點： "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
缺點： "Transfer point needs upgrade."
優點： "The flight arrived a few minutes early."
缺點： "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
優點： "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
缺點： "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
缺點： "old screens and entertainment system leg room to small"
優點： "Nice flight ...was comfortable travel ...good food.Thanks"
缺點： "No such things"
缺點： "Didn’t happen."
優點： "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
缺點： "That it didn’t happen."
優點： "Everything excellent. Comfortable seats in business."
優點： "Everything is top notch for an airline company."
缺點： "Nothing.... I enjoyed every moment of the flight."
優點： "Wifi on Board"
優點： "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
缺點： "Flight departing late."
優點： "Great service"
優點： "Good flights. Good prices."
優點： "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
優點： "Helpful and smiling cabin crew."
優點： "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
缺點： "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
優點： "Short-hop flight, fit for purpose."
優點： "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
優點： "The crew service is impeccable. Ground services very friendly and professional."
缺點： "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
優點： "Great crew service. Among the best ever."
優點： "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
缺點： "Nothing! It was all great!"
優點： "On time."
缺點： "No negative"
缺點： "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
缺點： "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
優點： "The constant supply of food that was offered to you. The crew was nice and always helpful."
缺點： "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
優點： "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
缺點： "Nothing. This is filler text to meet min characters."
優點： "Very good flight, excellent service and good food."
缺點： "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
缺點： "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."
優點： "Excellent service and comfortable flight"
缺點： "Flight delay roughly an hour"
"Everything went very well. The crew and flight attendants were awesome. A 1hour and 20 minute flight. Enjoyed it, one step closer to home! 😃"
優點： "Gate agent was great"
缺點： "They didn’t have a pilot assigned to our flight. Had to wait 3 hours for a pilot to arrive. 😞. Thank goodness I wasn’t in a hurry to get to my destination."
優點： "It's American you know what you get"
缺點： "No room as always but you have to wear a mask next to another mouth breather and they still keep it hot!"
優點： "Efficient crew"
缺點： "Super crowded and hot"
缺點： "Flight attendants not enforcing mask rules. Unfortunately, many people on my flight seemed to think they're not concerned by the pandemic, and were keeping their noses out of their masks, or frequently removing their masks"
優點： "Plane wasn’t full, they allowed everyone to spread out in the plane"
優點： "They were fine. Seemed really short with a mom and her children but other than that, average."
缺點： "Well, my flight was delayed for an hour and a half and it seemed like the airlines mistake, not weather. It's going to make me over 2 his late to a concert, which is the main reason I came here. So hopefully they let me in, or I just spent $300 for nothing."
優點： "The entire crew and the landing"
優點： "I liked that the armrest came up and that the walkway was a bit wider than other airplanes."
缺點： "Larger seats"
缺點： "Paid for a seat with extra legroom, but passenger in next seat allowed small child to run back and forth in the legroom. Nothing was done when observed by crew"
優點： "The crew was very courteous and helpful, they seemed to have a positive attitude and worked with passengers like they really enjoyed their job."
缺點： "There was a 3 hour delay outbound and a 9 hour delay inbound. On the inbound flight I was put up in a nice hotel for the day and given a $30 meal voucher. However I missed my connecting flights and had to be put up when I got back to the States. Despite getting in at 10pm I was put on a 5am flight."
缺點： "Late. Again. For no good reason."
缺點： "More leg room, more attentive to customers with disabilities"
缺點： "Well the flight was delayed out of Indy and then due to some emergency at Ohare, we taxied for at least 30 minutes causing me to be late for my connecting flight and now I'm still here waiting for my new flight which is delayed."
優點： "Nice crew! Specifically remember Monica"
缺點： "Boarding was inconvenient and the plane was half empty, leaving the majority of the passengers in the back. I’m sure it’s because of weight distribution but it’s still kind of annoying."
優點： "Crew was attentive and professional."
缺點： "The lady behind me was a bit of a crank / wouldn’t allow me to recline the seat / kept pushing it up. REALLY , that 3 inches was affecting you . SMH"
缺點： "The plane was not full. I sat in row 32 with two people on either side of me. In the row in front of me there were no people in it. What’s up with that? We also sat on the tarmac at the time that we were supposed to be deplaning. We were waiting on another plane to back out of the gate for 10 minutes. What’s up with that?? American Airlines, get your act together!!!!!"
優點： "Super great flight attendant in first class. Very friends and beautiful smile. Nice to see on stressful days traveling. Nice job!"
優點： "Great service and fantastic landing!!"
優點： "Boarding the plane was incredibly fast. As for the crew, I got an iffy energy from one of the crew members whom I felt was trying to play on my intelligence."
缺點： "I wish American offered more vegan and wheat/ gluten free options, as well as herbal tea options. I was determined to sleep during this flight, but I was hoping this plane would have the TV behind the chair. I enjoy watching the live map as we’re flying."
缺點： "Nothing was wrong."
優點： "Boarding was quick, flight took off and landed close to the time it was supposed to."
缺點： "Seats could be more comfortable, first check d bag could be included instead."
缺點： "Horrible customer service I will never fly with American again"
優點： "It was as good as one has gotten used to"
缺點： "It was only as good as one has gotten used to"
優點： "The staff"
缺點： "The snack selection and lack of entertainment"
優點： "I got to sneak into the economy plus seats and no one said anything."
缺點： "Flight attendants clearly did not like each other and argued constantly. Sub-par coffee (even by international standards)."
優點： "On time, even with de-icing. Very empty flight, so lots of room to spread out."
缺點： "The older md80’s that AA is still flying are really showing their age. It will be nice when they update their fleet."
優點： "Easy boarding"
缺點： "Would you like a beverage? Not unless you asked and that was only if you could get her attention. Truly felt like a second class citizen in this fight"
優點： "Quick boarding and punctuality at departure"
缺點： "Plane was not confortable"
缺點： "We arrived 30 minutes early but then we waited 30 minutes for a gate."
優點： "Quick boarding and luggage pickup."
缺點： "Mediocre staff. In my experience United is more friendly and welcoming."
優點： "As a fat guy, I really like these newly built AA airplanes with huge seats. Two great flight attendants, too (a rare thing this day and age). Better than average coffee for an airline."
缺點： "Terrible turbulence. I know it's not AA's fault, but still, despite how nice the plane and staff were, I was sweating bullets for two hours!"
缺點： "The space between seats are too small, and the seats do not recline enough (very uncomfortable)"
優點： "Friendly flight stewardesses!"
缺點： "Flight cancelled. Thanks, Obama."
缺點： "Flight itself was good, but will never book via JustFly again. 2/3 of my flights were cancelled and I was never notified. Then I had to call to reschedule, which took almost an hour. Then they stated they would send my confirmation via email 24-48 hours. 3 days later and the confirmation still never came. SO I had to call again and wait another half hour. No point in booking through a 3rd party for that type of hassle."
缺點： "Dirty food trays trash jammed down it and flight attendant said the she doesn't touch that cleaners doBeing"
缺點： "4 delays and two flight changes... I was late and it was crowded"
缺點： "Flight was late, no info why, when landed in DCA NO GATE AVAILABLE - and that is past 10 PM."
缺點： "Plane delayed, had to switch to new plane which was after two hours"
優點： "Great service, good window seat, smooth flight"
缺點： "No music/radio at my seat"
優點： "Absolutely nothing"
缺點： "American has gone to these thin seats so that they can cram more cattle into the back. They are absolutely the most uncomfortable seats I've ever had the displeasure of being forced to sit in, and unless you're willing to pay even more for "premium" seats, you won't even have enough space to sit. I will never, never, ever give American Airlines another penny."
缺點： "I didn't like how we were 20 minutes early yet after 1.5 hours of sitting on the Tarmac that I missed my connection by a few minutes. I wish the crew hadn't falsely informed the passengers onboard that the other planes would be delayed with the communication issue @ Reagan (DC)."
優點： "The crew was good."
缺點： "Washington airport grounded our flight for no apparent reason while we were on the runway in Indy about to take off, then didn't tell us when we could expect the delay to end."
優點： "Easy boarding, im about 6'3 so i was a bit uncomfortable being in the middle seat (not airlines fault) overall good first experience."
缺點： "Would have liked to be able to sit by my spouse being my first time on an airplane. Wasnt an option?"
優點： "Made it to LGA"
缺點： "Didn't make it home"
缺點： "Very narrow seats. I am not very tall and my knees were hitting the seat in front of me"
優點： "I liked the smooth ride, and engaging captain. We didn't hit much turbulence, even if it is uncontrollable. Takeoff and landing was smooth and put my worries about flying to rest."
優點： "Senior flight attendant and pilots were friendly and competent as were the checkin personnel. We also appreciated the fact that the flight was on schedule. Lastly, we were pleasantly surprised with the cleanliness and comfort of coach."
缺點： "No major complaints."
"I want my money back; You did not deliver me to my destination because of the flight delay, and I will lose a lot as a result. If you don't pay me back, I'll go to court"
缺點： "@ last minute My flights changed from Ind-Dev-Spokane to Ind-SFC-Spokane. We were offered free WiFi on flight but it wasn’t true."
優點： "The plane wasn't very full."
缺點： "The flight attendants did not properly wear their masks nor did they enforce the proper use of masks."
缺點： "My flight was canceled twice and had to be rescheduled. United Airlines employees at the airport were not friendly and they were annoyed by having have to deal with rebooking."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "If flights was on time I would not have to miss connecting flight in Dulles I had to stay for 22 hours in Indianapolis to be rerouted"
優點： "The crew went out of their way to ensure the comfort of passengers."
缺點： "No complaints"
優點： "In flight entertainment is provided through a screen in front of your seat. There are many different channels to browse."
缺點： "Sits not suitable for long distance travel"
缺點： "Going and coming back was delayed"
優點： "overall great flights"
缺點： "food could've been a bit better."
優點： "Nothing, worst experience I’ve ever had traveling. Up for nearly 2 days and with no help from the local airport staff."
缺點： "Everything, no customer service whatsoever"
缺點： "The booking process for a ticket is not very user friendly and confusing it was the first and last time to use your"Services" for me Can't change it anymore And it was not even a Lufthansa flight carried out by United Airlines Die"
優點： "On time arrival"
缺點： "No in-flight service"
缺點： "Excellent flight nice ground and flight crew"
缺點： "The tickets we purchased should have taken us from Indianapolis to San Diego with a 2 hour-ish layover in San Francisco. Instead, we got changed to Indianapolis to San Diego with a 15 minute layover in Chicago. Our plane landed in Chicago 20 minutes early, but then we sat out on the runway for 45 minutes waiting for a gate despite being able to see 3 or 4 open gates from our window. We didn't get to deplane until after our connecting flight was already boarding and both my fiance and I had to use the restroom really bad. Needless to say we had to literally run to catch our connecting flight."
優點： "How the crew approach to me and my wife"
優點： "Everything went well"
優點： "fast take off and good service."
優點： "The flight was short."
缺點： "Felt cramped and"
優點： "Service was excellent and was on time"
優點： "Short and sweet"
優點： "The staff all the way through were awesome. Facilities were clean and as expected."
缺點： "Policies about ultra economy tickets sucked. I'm certain I was warned multiple times in the fine print about the hazards of buying a cheap ticket. The fact I was forced to spend money to check a bag and given undo stress about whether or not I'd get bumped because you're not allowed advanced check-in or guaranteed seats with basic economy ticket is not right. Seems the price should simply be the cost to guarantee a basic flight (two carry-on's, guaranteed seat assignment, advanced check-in) so folks can opt out and go for a cheaper ticket on another airline that offer a cheaper fare for the above mentioned guaranteed basic flight options. Felt like a bait and switch."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Ability to move me on the flight swiftly."
缺點： "Layover was minimal backseat of short time from one flight to next terminal."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "The crew was incredibly nice, and the plane was very clean."
優點： "easy boarding nice roomy uncrowded plane"
優點： "Delayed because of weather maintenance and people"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "We left on time, and arrived early."
缺點： "No down side."
缺點： "All of it. Pretty much everything."
優點： "Movies on personal device"
優點： "Movies on personal device"
缺點： "Surrounded by noisy babies"
優點： "Even though I was on connecting flights and weather sounded like it might interfere, that was not the case. Each flight went smoothly and easily. It was a fantastic travel day."
優點： "Staff were courteous, efficient, and friendly. Bathroom was clean. Gate check of bag worked. Flight was smooth and uneventful. (just what it should be!)"
優點： "Thank you for a job well done!"
優點： "4 hours late leaving bc they were waiting on a plane."
缺點： "I was not given an opportunity to select a seat online. Had to call back in to do do thst."
優點： "The Indianapolis airport"
缺點： "The plane is too small, I'm 6 foot 4 inches tall and there no leg room, my leg was raising the middle arm rest, I apologized to the guy next to me...he was cool about it. The plane does not absorb turbulence very well. That plane is to small for a flight that is a little over 2 hours"
缺點： "Flight was delayed to 4 hours now I'm rushing all over to get to my connecting flights"
優點： "Nothing terrible I've had better!"
優點： "Clean flight, boarding went smoothly, everything on time."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "The crew is kind"
缺點： "UA flights always get delayed and this time I failed to catch my connecting flight to London. I was rescheduled to the flight in the morning of the second day. And when we were heading for London half way, the pilot said some sensors stopped working and we had to come back to Dulles. To be honest, I will never take UA flights anymore, it is just TERRIBLE!"