Flight attendants just not as friendly as they used to be.
The flight attendants were very helpful
優點： "Staff was really friendly. Everything went well."
優點： "Amazing crew"
缺點： "I had booked a window seat, the when I went to board, it was changed to an isle seat. I find that I dislike the sole due to the rudeness of people in general and I kept getting hit with purses and such from passing passengers."
優點： "Easy boarding. Good entertainment. Didn’t bother me too much."
缺點： "Better good. More comfortable seats"
優點： "Fast/ efficient"
缺點： "The little plane is always brutal. I'm not a small guy and sat next to an offensive lineman. It was tight for sure!"
優點： "It was a smooth flight"
缺點： "More seat room"
優點： "Comfort, efficiency and entertainment were great."
缺點： "Crew was a little sassy and sour. Maybe one gal was in a happy mood."
優點： "Helpful crew. Arrived early."
缺點： "Plane was cold. Entertainment system didn't navigate very easily and choices seemed fairly limited on this (older?) plane."
優點： "The flight was 90 minutes late"
缺點： "On time performance"
優點： "Very helpful flight crew."
缺點： "A little unexpectedly bumpy."
優點： "Nice comfort plus seat. Nice host staff"
優點： "Overall was a good experience"
缺點： "My wife’s seatback entertainment kept glitching...that was frustrating and Seat wasn’t very comfortable"
優點： "Friendly crew."
缺點： "A bit bumpy"
優點： "Having the whole center three seats to myself. The food and beverages were really good as well."
缺點： "Both flights were significantly late to depart. Also the WiFi on the transatlantic flight was out."
缺點： "It was too cold on the feet during the night. The blanket was not enough. The food lacked good vegetables. The asparagus was too tough. If you wanted to avoid sugar, you could not eat breakfast."
優點： "very helpful and pleasant crew. Warm wet towels are a nice touch. I like the water bottle for each passenger at the beginning of the trip."
缺點： "Slight problem at first with entertainement at my seat that did not work ,but a crew member restarted it and it worked fine after that."
優點： "It is good to be able to go straight to Paris without connecting."
缺點： "Boarding was a bit slow."
優點： "Quick and smooth boarding. Crew was very pleasant and welcoming. Temperature was for the most part comfortable. Quick disembarkment"
缺點： "Very tight carry on space requiring gate check. Delay leaving aircraft. Seating at gate assigned. No options. This was a short flight and I was in an exit row, making this flight comfortable"
優點： "direct flight from IND to CDG!"
優點： "The crew was awesome and helped out tremendously when anything was needed!"
缺點： "On my trip from Atlanta to Mexico City it was overbooked, they booked me on a different plane, which was 2 hrs delayed...which caused me to missed the flight from Mexico City to leon."
優點： "The pilot was extremely informative The stewardesses were helpful It was a delayed flight and they made it relax"
缺點： "Bad weather at LGA"
優點： "In general the crew attitude toward passengers"
缺點： "Toilets have been modified that a person could barely do his needs"
優點： "Upgrade to ComfortPlus. Movie."
優點： "Seat was narrow from side to side; so short from front to back that only half my thigh was supported; hard; and pitched slightly forward from uneven wear. This was an exit row, so I had legroom at least. I’m 5’4” and trim. A taller, or broader person would not fit!"
優點： "Smooth travel and good service."
缺點： "Bad boarding area in SLC."
優點： "Crew that's it"
缺點： "The flight was 2 hours plus late and we couldn't get an accurate update as to when to pick up our son. We got text messages that were never updates, online your information was wrong and when we called agents had the wrong flight information. Terrible experience all around."
缺點： "The leg from Atlanta to Pointe de Pitre had no wifi or even old style entertainment. Bring a book!"
缺點： "Before was better no now"
優點： "Very comfortable seat and nice boarding and exit."
缺點： "Not clear at all on what was complimentary, etc. Had a very large man next to me, practically sharing my seat so getting any needed work done was out of the question unfortunately."
缺點： "Flight attendant from IND to Minneapolis must have had a rough evening or bad morning. Service in airplane is usually poor but this one was worse. Bumping most of the passenger when passing, handing drinks behind his back, not smiling."
優點： "No wifi couldn’t do any work"
缺點： "Was looking forward to completing some work but the wifi never came on."
優點： "Ind-atl flight was absolutely amazing i couldn’t find really anything wrong with the flight besides spacing for seats"
缺點： "Spacing with seats"
優點： "The entertainment"
缺點： "We didn't get our seat assignment until we got to the gate. Attendant said it was because tickets bought too close to take off don't get to pick seats, but we bought our tickets about three weeks before. Also, my boyfriend and I sat in a full row while the row in front of us only had one person. It would've made more sense to put that person in one of our seats and us in that row to give four people more space instead of just one."
缺點： "They had a 40 seat plane that had about 15 people and they herded everyone in the rear of the cabin. All the extra comfort seats went empty. I asked and was told I had an economy ticket so there couldnt do anything."
優點： "The costumer services."
優點： "Crew was excellent"
缺點： "It was delayed"
優點： "Nice entertainment offerings on the Indy to MSP flight"
缺點： "My original flight from IND to LGA was cancelled due to weather and I was rebooked for the next day. I was forced to spend a night in a hotel near the airport. Then my flight the next day kept being delayed, first 5 min, then 20, then 40, etc until 2.5 hrs. Since the delays kept increasing, I decided to rebook on another flight with a very tight connection in Detroit--the only other option. When my flight arrived, the other fight was already boarding and I ran to make it. Luckily I got to the gate in time, just before the door closed. The original flight ended up with a 3.5 hr delay!!! That is unacceptable."
優點： "Loved the onboard entertainment and the flight attendants were great."
缺點： "I travelled w/ one adult and two infants internationally and could not book the infants' tickets online had to do it over the phone. When we got to the airport we had to pay $255 for 5 bags, that's almost another ticket."
優點： "Frontline staff were nice."
缺點： "Our flight was canceled last minute. Instead of a direct flight to start vacation, we ended up with a five hour layover in Atlanta. And to top it all off, they tried to double charge us for a checked bag fee."
優點： "Clean, modern plane, friendly crew, great service"
缺點： "I liked it all!"
優點： "the pretzels and drinks. The flight attendant was very polite and attentive."
優點： "The cabin and the entertainment itself was great. Thank you for providing a nice, comfortable plane to fly on..."
缺點： "I'm leaving a poor review due to unfriendly staff... The flight attendant was rude and when asked a question responded with an unwelcoming attitude."
Flight attendants were extremely cordial and efficient. High compliments to the first cabin crew. Florida based crew and they were excellent.
If we could get the wireless working on these flights that would be awesome
Had 4 flights, all of them got delayed
Everything went very well. The crew and flight attendants were awesome. A 1hour and 20 minute flight. Enjoyed it, one step closer to home! 😃
優點： "Gate agent was great"
缺點： "They didn’t have a pilot assigned to our flight. Had to wait 3 hours for a pilot to arrive. 😞. Thank goodness I wasn’t in a hurry to get to my destination."
優點： "It's American you know what you get"
缺點： "No room as always but you have to wear a mask next to another mouth breather and they still keep it hot!"
優點： "Efficient crew"
缺點： "Super crowded and hot"
缺點： "Flight attendants not enforcing mask rules. Unfortunately, many people on my flight seemed to think they're not concerned by the pandemic, and were keeping their noses out of their masks, or frequently removing their masks"
優點： "Plane wasn’t full, they allowed everyone to spread out in the plane"
優點： "They were fine. Seemed really short with a mom and her children but other than that, average."
缺點： "Well, my flight was delayed for an hour and a half and it seemed like the airlines mistake, not weather. It's going to make me over 2 his late to a concert, which is the main reason I came here. So hopefully they let me in, or I just spent $300 for nothing."
優點： "The entire crew and the landing"
優點： "I liked that the armrest came up and that the walkway was a bit wider than other airplanes."
缺點： "Larger seats"
缺點： "Paid for a seat with extra legroom, but passenger in next seat allowed small child to run back and forth in the legroom. Nothing was done when observed by crew"
缺點： "The flight attendant was outstanding. Flexible. Good sense of humor and very professional"
優點： "The crew was very courteous and helpful, they seemed to have a positive attitude and worked with passengers like they really enjoyed their job."
缺點： "There was a 3 hour delay outbound and a 9 hour delay inbound. On the inbound flight I was put up in a nice hotel for the day and given a $30 meal voucher. However I missed my connecting flights and had to be put up when I got back to the States. Despite getting in at 10pm I was put on a 5am flight."
缺點： "More leg room, more attentive to customers with disabilities"
缺點： "Well the flight was delayed out of Indy and then due to some emergency at Ohare, we taxied for at least 30 minutes causing me to be late for my connecting flight and now I'm still here waiting for my new flight which is delayed."
優點： "Nice crew! Specifically remember Monica"
缺點： "Boarding was inconvenient and the plane was half empty, leaving the majority of the passengers in the back. I’m sure it’s because of weight distribution but it’s still kind of annoying."
缺點： "The plane was not full. I sat in row 32 with two people on either side of me. In the row in front of me there were no people in it. What’s up with that? We also sat on the tarmac at the time that we were supposed to be deplaning. We were waiting on another plane to back out of the gate for 10 minutes. What’s up with that?? American Airlines, get your act together!!!!!"
優點： "Row to myself. Big plane."
缺點： "Still need more wgroom as someone over 6 feet tall."
優點： "Super great flight attendant in first class. Very friends and beautiful smile. Nice to see on stressful days traveling. Nice job!"
優點： "Great service and fantastic landing!!"
優點： "Boarding the plane was incredibly fast. As for the crew, I got an iffy energy from one of the crew members whom I felt was trying to play on my intelligence."
缺點： "I wish American offered more vegan and wheat/ gluten free options, as well as herbal tea options. I was determined to sleep during this flight, but I was hoping this plane would have the TV behind the chair. I enjoy watching the live map as we’re flying."
缺點： "Horrible customer service I will never fly with American again"
優點： "It was as good as one has gotten used to"
缺點： "It was only as good as one has gotten used to"
優點： "The staff"
缺點： "The snack selection and lack of entertainment"
優點： "On time, even with de-icing. Very empty flight, so lots of room to spread out."
缺點： "The older md80’s that AA is still flying are really showing their age. It will be nice when they update their fleet."
優點： "I did like that "new plane" smell. Good pretzels."
缺點： "Plane was too new; computer system hadn't been set right. Left 45 minutes late, though made up some lost time in the air. Very rude passengers (obviously not the airline's fault, I know). Everyone thinks they should be the first to get off the plane!"
優點： "Quick boarding and punctuality at departure"
缺點： "Plane was not confortable"
缺點： "We arrived 30 minutes early but then we waited 30 minutes for a gate."
優點： "Quick boarding and luggage pickup."
缺點： "Mediocre staff. In my experience United is more friendly and welcoming."
優點： "As a fat guy, I really like these newly built AA airplanes with huge seats. Two great flight attendants, too (a rare thing this day and age). Better than average coffee for an airline."
缺點： "Terrible turbulence. I know it's not AA's fault, but still, despite how nice the plane and staff were, I was sweating bullets for two hours!"
缺點： "The space between seats are too small, and the seats do not recline enough (very uncomfortable)"
優點： "Friendly flight stewardesses!"
缺點： "Flight cancelled. Thanks, Obama."
缺點： "Flight itself was good, but will never book via JustFly again. 2/3 of my flights were cancelled and I was never notified. Then I had to call to reschedule, which took almost an hour. Then they stated they would send my confirmation via email 24-48 hours. 3 days later and the confirmation still never came. SO I had to call again and wait another half hour. No point in booking through a 3rd party for that type of hassle."
缺點： "4 delays and two flight changes... I was late and it was crowded"
缺點： "Flight was late, no info why, when landed in DCA NO GATE AVAILABLE - and that is past 10 PM."
優點： "Great service, good window seat, smooth flight"
缺點： "No music/radio at my seat"
優點： "The flight attendants on both flights were very friendly"
缺點： "They changed my flight without telling me about it. My first flight was at 8 but my plane was late. When I went to the ticket counter they changed my flight and didn't tell me when I was getting to my destination"
優點： "Absolutely nothing"
缺點： "American has gone to these thin seats so that they can cram more cattle into the back. They are absolutely the most uncomfortable seats I've ever had the displeasure of being forced to sit in, and unless you're willing to pay even more for "premium" seats, you won't even have enough space to sit. I will never, never, ever give American Airlines another penny."
缺點： "I didn't like how we were 20 minutes early yet after 1.5 hours of sitting on the Tarmac that I missed my connection by a few minutes. I wish the crew hadn't falsely informed the passengers onboard that the other planes would be delayed with the communication issue @ Reagan (DC)."
優點： "The crew was good."
缺點： "Washington airport grounded our flight for no apparent reason while we were on the runway in Indy about to take off, then didn't tell us when we could expect the delay to end."
優點： "The crew on board the air craft was great"
缺點： "The Indianapolis to JFK trip was the first of three legs. My bags were only checked to JFK. I have a badly broken ankle and needed a wheel chair. I could not manage my luggage and crutches. It forced me to take a taxi to the international terminal, then ask strangers for help with my luggage once I got there. I am extraordinarily displeased!!!! I will not fly American again."
優點： "Easy boarding, im about 6'3 so i was a bit uncomfortable being in the middle seat (not airlines fault) overall good first experience."
缺點： "Would have liked to be able to sit by my spouse being my first time on an airplane. Wasnt an option?"
優點： "As always, the staff was courteous and efficient. I never have any problems when I fly American Airlines. I often book my flights specifically for American Airlines when I can."
優點： "Made it to LGA"
缺點： "Didn't make it home"
It's worst airline I have traveled in. Toronto Airport airline crew was horrible. Air Canada canceled the flight after delaying it for 5 hours. We will never travel Air Canada ever again
The flight was delayed by 3 hours for lack of staffing, only to arrive 15 minutes after our connecting flight left
缺點： "Cramped seats. No IFE. Chaotic boarding. Luggage missed flight."
優點： "It was a fairly short flight. Seats were comfortable and the entertainment system worked"
缺點： "Flying out of long beach or santa Ana because lax is a zoo"
優點： "Everything was great. From food to entertainment was great."
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "Our flight attendant on this flight was really great. He was so friendly and upbeat."
缺點： "Our plane for this flight made an unexpected stop in Detroit and we were told that they did not know "if the plane would be leaving Detroit or if another plane could be found for us". We honestly thought the flight would end up being cancelled and we would have to find somewhere to stay that night. They ended up finding another plane an hour and a half later and our gate was changed four times during our wait."
優點： "Exceptional service and staff"
缺點： "Food isn't usually this subpar."
優點： "Good selection of movies"
缺點： "Very cramped seats, demanding flight attendants, some where unprofessional/didnt do job well"
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
缺點： "Steward. & meals"
缺點： "Mechanical issue with the plane. Sat on the tarmac for 2 hours without regular updates or any information. Missed connection as a result. Have been traveling for 19 hours still not in Amsterdam"
優點： "Seats were comfortable. Food was OK."
缺點： "Flight was delayed for 3 and half hours."
缺點： "Didn't board as I missed the connection."
缺點： "I can't take the flight and I can't get my money back. It is horrible"
缺點： "No vegetarian options"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "Plenty of room in economy for my 6'3" frame, friendly and helpful crew."
缺點： "Everything was great - more selection on the movies/tv would be a plus"
優點： "Food tasted good. I pad entertainment was nice"
缺點： "Paid extra for the premium seats. When I went to the lounge they were very rude and said I signed up too late and did not even offer for me to pay to get in. Customer service on the phone was very rude again. The Toronto airport also is a hot mess. Some more. TV screens with gate info would be nice"
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "Crew was friendly and nice. Let you jump to other open seats once in the air."
缺點： "Seats were incredibly tight. If you're taller than 5'10", your knees will touch the front seat. You can pay to upgrade or just change your seats for free if the bigger ones are open. They won't check you in to your connecting flight like other airlines so beware as others have entibies this. And don't expect to be on time. 3if 4 of our flights were delayed ranging from 30 minutes to 3 hours. Hope that you have a long connection."
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
優點： "I hated both my trips with Air Canada. I payed extra for a better seat and the one I got was dirty. The tv was NOT working. On top of the 5 hours delay, I hated all the experience. The attendants messages is never clear and focus. It's like Air Canada is employing teenagers with NO work etics or professionalism. I am a frequent flyer and will NEVER flew with Air Canada again. The cheap ticket is not worth the cheap aircraft and cheap service I received."
優點： "The flight attendant was very nice and smiling."
缺點： "Food options weren't given until flight attendant was walking the aisle which was too late to obtain payment to tender for a meal option."
優點： "Nothing because it didn't happen"
缺點： "When I got to the airport, the attendant notified me that my flight had been exchanged. No one notified me of this and I was still under the impression that my flight was scheduled as my itenerary in my latest email. It took two hours to figure out that United had changed my flight and booked me on a different one. Once again, without notifying me. Thank god they changed my flight to a later one or I would have missed it. By the time we figured out what flight I was on, I had to sprint to a different terminal because check in was closing in 20 mins. I arrived at the check in kiosk with less than 5 mins to spare. The experience was terrible and customer service from each Kayak, United and Air Canada. I also injured my back while sprinting between terminals wearing a heavy backpacking backpack. Would not book through Kayak again."
缺點： "Poor snack options"
優點： "The ease and access to a fare quickly makes this app amazing, Air Canada was not the cheapest but was the easiest route, they still need to be better priced"
優點： "The courtesy of the attendants. Boarding was a breeze."
缺點： "The leg room."
優點： "The free drinks with the meal and having two seats at the window."
缺點： "Walking threw business class to my coach seat."
優點： "the staff was wonderful"
缺點： "no entertainment on flight 10 hours bored to death"
優點： "The whole experience was excellent."
優點： "Flight is comfortable."
缺點： "Air Canada flights are usually delayed. The reality is they are consistent with the late factor. Both the times, flight was delayed by 1.5 hours."
缺點： "Second flight in a row delayed almost 1.5 hours."
缺點： "Small, older plane = not much room and very little comfort Arrived late because?!?!?!?"
優點： "A United Airlines employee assisted me by answering questions that I had. This same employee actually came to find me when the Air Canada ticket gate opened early and knew I was waiting to get my boarding pass. Greatly appreciated.."
優點： "comfortable seats and friendly staff"
缺點： "no problems with this flight"
優點： "It was a short flight!!"
缺點： "The movies had no sound!"
優點： "smooth flight, great pilots"
缺點： "Flight attendants unprofessional, airport stuff unpleasant"
缺點： "Flight was delayed four hours. After landing, sat on the runway for one hour waiting for a gate. horrible."
缺點： "flight booking was changed from non-stop to connecting!"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "My flight was canceled twice and had to be rescheduled. United Airlines employees at the airport were not friendly and they were annoyed by having have to deal with rebooking."
缺點： "If flights was on time I would not have to miss connecting flight in Dulles I had to stay for 22 hours in Indianapolis to be rerouted"
優點： "The crew went out of their way to ensure the comfort of passengers."
缺點： "No complaints"
優點： "In flight entertainment is provided through a screen in front of your seat. There are many different channels to browse."
缺點： "Sits not suitable for long distance travel"
優點： "overall great flights"
缺點： "food could've been a bit better."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "The booking process for a ticket is not very user friendly and confusing it was the first and last time to use your"Services" for me Can't change it anymore And it was not even a Lufthansa flight carried out by United Airlines Die"
缺點： "Everything was great"
優點： "On time arrival"
缺點： "No in-flight service"
優點： "Accurate information"
缺點： "Nothing . It was ok"
優點： "How the crew approach to me and my wife"
優點： "The team did their best to get everyone boarded quickly and make up time for the delayed flight. Even the captain was doing what he could within safety limits."
缺點： "The TV would not change channels or turn off. It was very distracting on my night time flight. And maybe it's just when you're trying to sleep, but there just seemed to be less personal space than I remember on other recent flights."
優點： "The flight was short."
缺點： "Felt cramped and"
優點： "The crew was awesome. Very kind, polite and Professional. They made the flight smooth!"
缺點： "Need larger seating arrangements. I'm a little big and it's hard to sit alongside someone the same size or larger. Other than that comment, all was well."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Seats, newness of the plane, service, food and boarding efficiency."
缺點： "The overhead lights from other seats are too bright and they bother passengers wanting to sleep."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Crew was attentive, friendly. Captain kept us infirmed"
優點： "The flight staff"
缺點： "Not telling us the delays in time"
優點： "Delayed because of weather maintenance and people"
缺點： "Tiny aisle, hard seats"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "We left on time, and arrived early."
缺點： "No down side."
缺點： "All of it. Pretty much everything."
優點： "Movies on personal device"
優點： "Movies on personal device"
缺點： "Surrounded by noisy babies"
優點： "Very short flight seating was normal for what I expect as a guy my size"
缺點： "I couldnt figure out their wifi to check on my connecting flight. I could get other stuff to work on it but couldnt find flight information"
優點： "The flight was smooth. Boarding went past fast. Flight attendance was great."
缺點： "The seats were a little small."
優點： "Thank you for a job well done!"
缺點： "I was not given an opportunity to select a seat online. Had to call back in to do do thst."
缺點： "The man beside me was severely overweight and sweating profusely!! His wet, sweaty leg was pressed up against me and he smelled awful!! Worse flight I have ever experienced!!!i I'll never fly United again!!"
優點： "The Indianapolis airport"
缺點： "The plane is too small, I'm 6 foot 4 inches tall and there no leg room, my leg was raising the middle arm rest, I apologized to the guy next to me...he was cool about it. The plane does not absorb turbulence very well. That plane is to small for a flight that is a little over 2 hours"
缺點： "Flight was delayed to 4 hours now I'm rushing all over to get to my connecting flights"
優點： "Nothing terrible I've had better!"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "The crew is kind"
缺點： "UA flights always get delayed and this time I failed to catch my connecting flight to London. I was rescheduled to the flight in the morning of the second day. And when we were heading for London half way, the pilot said some sensors stopped working and we had to come back to Dulles. To be honest, I will never take UA flights anymore, it is just TERRIBLE!"
優點： "On the way to Chicago I was pleased with the staff."
缺點： "I knew I had a layover in Chicago but what I didn't know was that I would have to sit on a plane for over an hour with no air conditioning. It was incredibly hot and because of this I missed my flight to LA which took off earlier than my ticket said."
優點： "Courteous and friendly employees..helpful"