優點： "Everything perfect and arrive to destination on perfect time."
缺點： "All positive."
缺點： "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
優點： "The crew."
缺點： "The time between flights."
缺點： "Everything was OK"
優點： "Food was great, enjoyed watching videos, staff very profession and friendly."
缺點： "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
缺點： "KLM crew exceed our expectations"
優點： "The crew is really welcoming"
缺點： "The seats are too narrow and a bit too hard"
優點： "Crew was fantastic, seats and entertainment was great. Very good food choices."
缺點： "Everything was very good."
優點： "Nice attention and good food. Plane and seats are confortable"
優點： "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
缺點： "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
優點： "The crew"
缺點： "Seat comfort"
優點： "KLM staff is great"
優點： "The flight was smooth, the service was friendly, and the food with plentiful."
缺點： "Too much activity in the cabin during the flight."
優點： "Everything was good except for the entertainment consul for one of our seats."
缺點： "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
優點： "I love the food"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
缺點： "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
優點： "Good comfortable seat with extra leg room. Pleasant crew."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "The constant smile conferred by flight attendants through the entire flight."
缺點： "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
優點： "Nothing to mention"
缺點： "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
優點： "Flight crew very nice"
缺點： "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
優點： "Crew was awesome"
優點： "Snooth and efficiënt with a KLM service"
缺點： "No entertainment"
優點： "Nice flight ...was comfortable travel ...good food.Thanks"
缺點： "No such things"
優點： "Good entertainment options. Nice flight attendants"
缺點： "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
優點： "Arrived early!"
缺點： "Boarding seemed disorganized."
優點： "Great on board service from a very professional crew."
缺點： "Can't think of a thing."
優點： "Left ontime and service was excellent."
缺點： "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
優點： "Friendly staff"
缺點： "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
優點： "Lovely staff, good food, great movies."
優點： "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
優點： "Pleasant flight"
缺點： "Bag was lost"
優點： "My bagage broke"
缺點： "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Excellent experience with the cabin crew."
缺點： "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
缺點： "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
優點： "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
缺點： "OLD OLD plane with hard seats and tiny screens"
缺點： "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
缺點： "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
優點： "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
缺點： "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
優點： "quick boarding, responsive Airline stewardess, very polite."
缺點： "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
優點： "The staff and crew"
優點： "Flight attendants tried their best given what they had to work with."
缺點： "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."