過去3天找到最便宜的單程機票是達美航空（NT$17,445） 和 美國聯合航空（NT$18,004），最低的來回機票則是美國聯合航空（NT$31,814） 和 日本航空（NT$32,653）。
優點： "Flight was typical."
缺點： "No direction for the connecting flight and no help to understand the connecting flights."
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "The crew was attentive and service was excellent."
缺點： "At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM. Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines."
缺點： "I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it."
缺點： "JAL LAX Ground staff. Not helpful."
優點： "Crew members are extremely friendly and the seat has more leg room."
缺點： "in flight entertainment can add more movie and TV shows."
缺點： "The food and drinks were sub-par"
優點： "I like the guy who’s checking me in he’s very kind."
優點： "Service was very goood"
缺點： "Food was not great and entertainment was average"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Nothing to note"
缺點： "Food, could not check in online or preselect seats. Could not upgrade to business class"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Quick efficient boarding. Smooth flight."
優點： "服務 電影 雪糕"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "This was my first time to travel with JAL. They take excellent care of all of their passengers. The flights did not seem to be as long as they were. I was very comfortable."
優點： "Service was excellent!"
缺點： "It was a great flight!"
優點： "Very friendly crew!"
優點： "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
缺點： "My original flight was late and pushed my entire schedule back. I had 15 minutes to deplane and get to my connecting flight. This caused a lot of stress on me however, the Japan airlones Crew escorted me (we ran as fast as we could) to my next flight so that I wouldn’t miss it. I boarded with 1 minute to spare which is way too close for my comfort."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Business class seat was good."
缺點： "Temperature was kept too hot to sleep comfortably. Service a little slow. It took almost 3 hours to finish the first meal."
優點： "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
缺點： "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
優點： "Nice and quick flight, had a free space next to me on plane"
優點： "The crew was always super polite and looked very professional and overall just great. The food was delicious, though the portions are small haha. I had my time behind and I was super late to boarding but the crew came looking for me and they were super nice. Definitely recommend them. Miles better than China Airlines and any of the USA based airlines too. The movie selection was pretty good and the seats were roomy and comfortable."
優點： "Once again the service from the flight attendants was perfect."
優點： "super comfortable seats, great food, huge monitor, non stop service for the 13 hours plus JFK-hnd new flight"
缺點： "Aisle seats not very private, remote control not intuitive to use"
缺點： "Leg room"
缺點： "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "I like everything about my flight"
缺點： "There was nothing to dislike"
優點： "JAL 787 Coach Product is better than AA Coach 777 product. Wider Coach seats. 787 aircraft is more comfortable overall (less noisy, higher humidity, higher pressure) resulting in a better experience after my travel."
缺點： "Meals are not fantastic; they never seem to be in coach. Much of the entertainment seemed similar to what was on the same aircraft when I traveled three months earlier."
優點： "Clean and very good service."
優點： "Seat was very comfortable and had many games and movies to keep me preoccupied during the flight."
缺點： "I didn't like that the crew at check-in and the crew on the plane told me different things. The crew at check-in told me I could keep my purse with me, and the crew on the airline told me I had to put it overhead. Please be consistent! Flying is very stressful for me, and I want the staff to make it as stress-free as possible. As for boarding, I wasn't allowed into the gate until an hour before. What really bothered me was that they had already let some people into the gate and shut some other people out. Either let people in or don't. Don't follow the rules halfway because then they won't mean anything. I was very shocked by this and have never experienced this at any airline before. All I wanted to do was sit down and relax at the gate before boarding. If this ever happened to me again, I would not fly with the same airlines. To think that this was a JAL flight, with such a high reputation of customer service, makes me even more wary of booking a flight with JAL. I didn't appreciate being treated that way, and I will not tolerate it if it happens again."
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "The flight was great! Premium Economy on JAL is worth the price. The leg rest was a huge perk and luckily nobody was sitting next to me so it felt extra roomy!"
缺點： "The entertainment selection wasn't as robust as other flights. I had to make sure and "save" things for the flight back so I wasn't bored. I always pack a book or game along the way, so it really wasn't that much of an issue."
優點： "Flight attendants and ticket agents were very nice and helpful."
優點： "I like the service of the Crew (very courteous, The Movies are new and my first time to view them, and the temperature and smell of the airplane is just right. Keep it up!"
缺點： "Food so-so boxed ramen very poor bottom of the seat after 5-6 hours very hard and uncomfortable"
優點： "Service was excellent."
缺點： "Seat felt stiff but felt well rested after flight"
優點： "Service & seats are great."
缺點： "The connections were a bit late, making the long trip longer!"
缺點： "I ordered Hindu vegeterian meal while coming to Chicago on phone with Japan Airline I got Asian veg food"
優點： "Great movie selection, food was decent, good beverage service, good temperature in the cabin, good leg room"
優點： "the flight attendants were fantastic"
優點： "on time"
優點： "It’s an old plane, so the seats are those older yet more comfortable type of seats!"
缺點： "Better service from the crews."
優點： "Crew very helpful. Seat was very good, food excellent."
優點： "Spacious Premium Economy seats with excellent flight attendants looking after general wellness of customers."
缺點： "In-Flight Wi-Fi has archaic plans… 30MB Chat App-only Plan for 2-Hours. It also usually has a pause button to halt and resume the internet session later, but there wasn’t one this time."
優點： "Food, service"
缺點： "The space"
缺點： "Nothing much"
優點： "Best airline I've ever been on"
缺點： "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."
優點： "Crew was attentive."
缺點： "The entertainment was rather limited."
優點： "All Crew members was friendly seats i found comfortable."
優點： "Crew were great. Flight was not full."
缺點： "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."
優點： "The cabin crew and the pilots. The flight went smoothly."
缺點： "Singapore Airlines should inform clearly of the mileage policy and the lounge access while using a code-share flight. I thought I booked as a code-shared Singapore Airline flight, but I got rejected from the lounge access."
優點： "Extra touches and super pleasant and courteous staff."
優點： "Staff very attentive not disturbed after meal The smiles and demeanor of the staff"
缺點： "The flat bed is not comfotable needed help from attendanr all the time felt like i was constricted"
優點： "everything in suite class"
優點： "Seats are big as old plane"
缺點： "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"
優點： "Five Star Singapore Service on board the aircraft."
優點： "Service, staff, food, and comfort! Def the better Business class seats I've had. This was the A380 and, the first legwas a 770 but that was really great also. Awesome work Singapore Airlines"
優點： "Everything was excellent, and we even arrived 30 minutes earlier than scheduled..... super."
缺點： "no problems"
缺點： "Cabin little bit cold"
優點： "The attentiveness of the flight attendants and the new plane."
缺點： "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
優點： "Most everything"
缺點： "Crying babies made it tough to sleep the whole flight"
優點： "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
缺點： "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
優點： "Staff, food and emenities great for economy class"
缺點： "Inflight entertainment wasn't as extensive as in previous years."
缺點： "I took the 777 on my flight to Perth and the seats are so so different from the ones on A330. Don't bother with Business class if you are flying the A330. It's not worth the money."
優點： "wide seats. great service. on time."
缺點： "food was not as good as one would expect."
缺點： "The flights were always late causing us to miss a connection. Also when purchasing the ticket I was not informed of two extra stops that only showed up when I checked in."
優點： "Seats, crew"
缺點： "Nothing else other than above"
優點： "Food and good service"
優點： "New plane. Good entertainment. Seat reclined a lot but would not stay reclined."
缺點： "The food was horrendous. Worst airline food I've ever had. Check in and boarding area not great. Very overrated airline."
優點： "The staff was very responsive and the food was great. Ground staff in SIngapore helped me to modify the tickets due to us missing our connection to Phuket. Very helpful. Irene at the transfer desk was an excellent manager. The wheel chair staff was excellent all through."
缺點： "It would be great it the seats were leather so that plane would feel more cleaner."
優點： "The attendants are pleasant to the eye, thats about it."
缺點： "I heard so many good things and was left disappointed. The service from staff try to help and be nice but some of them do not care at all, things like too busy to bring a beverage etc was a tad annoying. dont know if i will use them again"
優點： "Everything great personnel"
優點： "The hot towels twice during the flight was great"
缺點： "Really just the food"
優點： "Loved the crew. Really helpful."
缺點： "1) while boarding you should keep families with kids (at least till 6yrs of age or with disabilities) prior to other people... 2) food was ok ok"
優點： "Neat & clean flight.good cabin crew members.good service."
缺點： "Food served was not so good. Toilets are very small compared to other flights..speacially SFA - Singapore flight."
缺點： "Headphones were not functioning properly"
優點： "The comfort and food plus drinks."
缺點： "Delay in food distribution, over waiting because of many people but only twogroups of serving crew"
優點： "Polite crew took good care of my needs"
缺點： "Food was really bad could do better . Movies were not as current but a good collection."
優點： "The service is amazing. The stewardess are always smilin and very helpful. If you'd like anything extra, just ask and they'll bring it right over. The entertainment onboard was top notch"
缺點： "I would have wished for better back supported seats. 14hrs on a flight isn't quiet the best."
優點： "Flew business class to SE Asia and experienced great service, fast check-in & boarding, terrific seating and amenities, and outstanding meals. Came home well rested."
優點： "I love flying by singapore airlines! Firstly because its direct flight from home plus service on sq is always impeccable. Plus i can easily order a singapore sling and a campari spritz, which is so nice while watching a movie :)"
缺點： "I didnt really like the food this time and entertainment on the way back was so sad! No new movies unlike on the way there :( dont really like being woken up for meals though, would be nice if they left a note to get a meal from them once ive gotten up. Coz i was trying to sleep so i dont get jetlagged back in sg. Which i did unfortunately :( not jetlag when i arrived in rome though :)"
優點： "The SIA crew is the most gentle and careful I have ever encountered."
缺點： "The food is below average. The quantity is OK but the choices/taste in not matching the best airlines."
優點： "Courteous, Professional Crew. Amazing Service."
缺點： "The Manchester stopover was just a lot of standing in lines. From Manchester to Singapore, the plane was full and my seat mates didn't get up when we needed out. So, we escaped to the back for a while where we were "hushed" by a stewardess. The stewards didn't seem to like it when we were out of our seats, but 12 hours is too long to be stuck in a middle seat."
優點： "Service was good, but then that's expected."
缺點： "Leg room was bad... The foot rest attached to the seat in front of me kept lowering itself on its own."
優點： "Arrival in Canberra was excellent."
缺點： "Horrendously uncomfortable business-class seat for a redeye flight."
優點： "Crew and entertainment"
缺點： "Very small seats. For full flights they should use the double deck aircrafts. They are much more comfortable. I paid an expensive fair for an old plane which was unfair"
優點： "On time departure and take off. Smooth landing."
"The process from the airport gate to the bus ride for boarding was unorganized."
缺點： "No ear plugs offered and my iPhone jack didn’t fit."
缺點： "The social distancing, the cdc is recommending 6 ft but there are passengers directly behind and in grinning us and only one passenger seat empty between 2 people. With covid on the rise, how are you actually doing your party to take care of your customers."
缺點： "Crew was abrasive and put off by people asking for service. Monitors had to be rebooted 3 times. Ran out of water and snacks."
缺點： "I requested a seat with extra legroom due to a medical condition over a month before the flight. I was not granted my request and was in pain for most of the flight."
優點： "The airplane looked old. There was no entertainment available on the flight from AMS to SVO, but definitely more leg room then the newer airplanes. No having entertainment available made it a very long flight."
缺點： "No entertainment available."
優點： "The gate crew were very responsive and told us accurate estimates about the delayed departure time. They even distributed snacks for us."
缺點： "The flight crew was subpar. We had been delayed by 2 hours and they did nothing to assuage anyone’s frustrations. Service was minimal and lacklustre. In flight WiFi didn’t work with any streaming service. Plane was noisy and old. Seat was about worn through. Truly the worst in flight experience I can remember having domestically."
缺點： "The flight was delayed over two hours"
優點： "One crew member was especially amazing"
缺點： "The rest of the crew were meh. This time there was no food. I pillows. Water leaking from the ceiling."
缺點： "Do not lie to the passengers and make a lot of people check their bags when it’s empty overhead bins."
優點： "The ability to charge my cell phone via USB ports. Also the movies on long flights is really nice"
缺點： "Quicker way to get off plane"
優點： "Crew was great"
缺點： "flight was diverted an hour away for refueling because of weather over SLC. But SLC opened before we even landed at Grand Junction, CO. I had 8 mins to run between concourses to catch the next flight. My bags didn’t make the flight and have perishable food items. But it is what it is."
缺點： "The flight had over six hours in combined delays!!!"
缺點： "Flight was late."
優點： "Good seating, great food, good service."
缺點： "The gate was changed but it was not updated to the app. Many of us were waiting in the wrong gate until 10 mins before departure."
優點： "Entertainment options were very good"
缺點： "Plane was too warm,"
缺點： "The flight was 2.5 hours late making me miss my connecting flight and I didn’t receive a refund for the comfort seats I paid for but didn’t get."
優點： "Friendly crew"
缺點： "Business class seats were short whdn lay flat. Metal footrest at the end made it uncomfortable to hang feet off the end. Little privacy"
優點： "The movie selection was good"
缺點： "Instead of a flight from Toronto to Atlanta.. it was a flight from Seattle to Atlanta, and I only had 45 mins to get to boarding because of the last minute flight changes."
優點： "Professional appearance of flight staff accommodating and sincete"
缺點： "The seat was very uncomfortable"
缺點： "Wifi didn't work the entire flight"
優點： "I used up my battery thinking it’d be ok since most planes have charging areas...to my surprise, none at all was available"
缺點： "No tv screens in each seat..."
缺點： "Our flight was changed/delayed because of smoke detector problems!! We lost a whole day on the trip and we are very upset"
優點： "No lines at the baggage drop off. No lines at TSA. Efficient and organized boarding. Seat area was clean. No delay, friendly energetic flight attendants."
缺點： "Lots of turbulence on the last 20 minutes of the flight. Captain had warned us. Nothing they can control though."
缺點： "Flight was delayed"
缺點： "2 hr delay"
缺點： "Landing was frightening."
缺點： "No entertainment"
優點： "nothing other than on time departure Ann's arrival"
缺點： "I specifically shopped carriers other than delta or united, tho my regret usa carriers have stopped offering comforts, service, quality food. Not sure how, but even though I bought virgin Australia ticket and flight, I ended up on delta. Terrible sitting, even though after I paid for tickets I was charged extra for more leg room and priority boarding, I got neither, they advertised free texts in flight, it didn't work either."
優點： "Boarding went well, departed on time and arrived pretty much on time."
缺點： "My entertainment system didn't work. I brought it to the attention of a flight attendant since all the attendant lights weren't". So they were having a glitch I the system. He said he had them reset mine. Hee must have furthermore until they did the beverages. They tried twice, nothing worked. No movies, no audio, no light. Nothing done, no compensation. NYC to Seattle, a long flight tho not even read my magazines."
缺點： "I always hate to hear erroneous announcements. I don't need to know why I need to keep my seatbelt on; just to do it and MAYBE how long I'll need to do it. You don't need to alert me when you're turning the seat belt sign off. There's a "ding" and the light goes off. You could wake me up, or my wife or my sleeping child. It's like they like to hear themselves talk."
優點： "Only 15 minutes late"
缺點： "Like everyone, I dislike the tight seating."
優點： "The boarding was efficient"
缺點： "Three hour departure delay. No explanation given. No apology."
優點： "ability to book a later flight when I missed my connection through the delta app."
缺點： "Delays, missed a connection, booked a new connection through the app and that one was delayed as well...what was supposed to be a 3.5 hour experience turned into a much longer one. Seats do not accommodate people over 6'2" abiet very poorly."
優點： "Everything up to departure. Sat in line for almost an hour."
優點： "One male attendant from the first class cabin - super sweet and attentive to our needs even tho we're not seating in the premium cabin"
缺點： "Junior attendants in economy comfort seat - so lazy and whiny!"
優點： "I was upgraded to business class since my flight was overbooked and I had to miss my original flight"
缺點： "Security for traveling to US is a very time consuming with long lines and in my mind useless process which does not make me feel any more secure - just wasting time and resources."
優點： "The attendants were friendly and helpful. The seats were comfortable and the entertainment was good."
缺點： "The redesign of seats means that very few of Delta's planes can actually accommodate a sherpa-style pet carrier, even though they are an industry standard for in-cabin travel. Further complicating the problem is that the clearance under the seat varies depending where in the cabin you're seated. It's become an extremely stressful proposition for which I have the privilege of paying an extra +$100 each way whilst having to give up one of my carry ons. As far as I can see, the charge is just straight up greed, since no one would be able to use the space beneath the seat in front of me, anyway, and carrying on my cat cause zero extra work for the crew. I'm going to have rethink my loyalty to Delta. At least with Southwest, they'll let me check two bags for no additional cost."
優點： "First time I've seen Delta have zone boarding areas near the gate, kinda like what Southwest does with their boarding numbers. Kinda worked, kinda still a mess. One crewmember was nice to my son at the end of the flight, offered to get him into the cockpit for a photo op."
缺點： "Very little legroom. My knees just barely fit in the aisle."
優點： "Read above"
缺點： "Read above"
優點： "Not the newest 777, but everything went well on this flight - food, comfort and service were all first rate in Delta's business class section."
缺點： "The salad was the only weak point in the dinner."
優點： "Excellent choices for entertainment in the 737-900ER. 110V AC and USB ports at each seat, lots of choices for movies and games on seatback screen. Free sandwiches handed out on board."
缺點： "Intercom didn't work super well. JFK is a terrible airport for connections."
優點： "Everything was perfect!"
缺點： "Not one negative!!"
缺點： "We need more drinks, water or food on flights over 3 hours!"
缺點： "Maui to LAX GOOD. LAX to Phx crowded for Covid19 situation. Sat in middle seat between two other passengers. PHX to Santa Ana no one sat in the middle seat. It concerns me that such cheek to jowels seating could backfire"
缺點： "Flight was delayed for over 3 hours and I still don’t know why."
優點： "on time departure offered a beverage and snack"
缺點： "we had to circle phila we had to wait for our gate"
優點： "19 minute flight wheels up to wheels down!"
優點： "I really appreciate the automatic notifications letting me know what gate my connection is at and what baggage claim I’m in. Very nice."
缺點： "Nothing that I took note of."
優點： "Even though we left late, we made up time in the air."
缺點： "My aisle seat didn’t recline."
優點： "Crew was good."
缺點： "The seat was tiny. It took forever. I hate you people."
優點： "Pilots and staff on plane briliant"
缺點： "Counter staff at boarding gate. Not friendly, not helpful. Very disappointing"
缺點： "A delay in take off"
缺點： "Space in seats"
優點： "Flight attendants"
缺點： "VERY cramped"
優點： "The staff was very nice and passed around several times offering drinks and food"
缺點： "The food selections is literally three things. I ordered the cheese tray and the grapes were rotten. I mean, it is already pricey and on top of that bad quality"
優點： "Great plane"
缺點： "ATC delayed us 2 hours IN THE PLANE. Luggage was delivered to the wrong baggage terminal. LAX is the worst."
優點： "Didn't have any entertainment so I was able to sleep."
缺點： "Equipment not functioning so couldn't watch movies or listen to music."
缺點： "There was a flight delay. That would have caused me to miss my connection. The airline switched me to another airline and did not notify me. Caused me to run all over the airport and waste extra 4 hours in waiting."
優點： "We missed out connecting flight. We landed at 730am our connecting flight was supposed to leave at 750 it actually left at 744am"
缺點： "Our connecting flight left early"
優點： "Customer service, boarding and service onboard were excellent."
優點： "We were 40 minutes delayed but received good communication and had an uneventful flight otherwise."
優點： "Nice crew"
缺點： "Old equipment"
優點： "Tom threatened to have me ARRESTED after inquiring as to why he was unusually and much more than personally and intentionally. I hope he’s enjoye his Career w AA. My Mom has worked there 30 yrs & he finished after messin w the WRONG SPICY Cajun Woman Who’s been oppressed and abused ENOUGH!!!!!"
缺點： "See above. I like Kayak"
優點： "Direct flight from desired origin to destination Boarding by zones"
缺點： "Uncomfortable, small, seat space with inadequate legroom. Lack of personal entertainment options. Paid extra for earlier boarding group which only benefited me by about 5 people. (NOT WORTH IT!) Lack of complimentary food options. (Pay for everything)"
缺點： "Delays. Crew were rude. Down graded seats separated from spouse"
優點： "Having 3 seats to myself so I could spread out and relax was great!"
缺點： "The turbulence made it difficult to enjoy the flight The food needed better and more choices"
缺點： "For the planes first flight of the day the crew deicing process caused a 75 minute delay. On return flight at 10:15 pmwe waited on the runway for over 30 minutes because the ground crew wasn’t ready. There were no other planes in or out anytime near our landing"
優點： "Timely upgrade. Great service."
優點： "Food and a/c"
缺點： "Two hours delay."
優點： "New plane, no delays"
缺點： "On way there wasted too much time.with delays"
缺點： "Lost connection"
優點： "How nice the crew were through it all was great! Flight to D.C. was smolth too."
缺點： "Because of the fire in the Tower, all flights in the DMV area were cancelled that evening. I was unable to go to work the following day having to request off sick."
優點： "Crew was friendly and professional"
優點： "That I arrived to my destination alive."
缺點： "It was my first time taking Virgin America and I didn't know movies weren't free. I used to travel a lot and I've never had to pay for movies. I ended up watching 12 episodes of Big Bang Theory because it was the only free thing to watch that wasn't LinkedIn videos or Disney, which really sucked. Comfort level wasn't any better than any of the other airlines and service was the same as well. I've heard good things about Virgin but my experience was just mediocre."
優點： "We didn't crash."
缺點： "No safety briefing for infants, rude gate staff, primitive fleet, terrible customer service at all levels."
優點： "Airline and crew looked after us and kept us informed. My app said the flight was delayed but the captain didn't seem to know this so we sat for half an hour or more after planned departure. Maybe he hoped to get an earlier slot. We were 30 mins late in the end."
缺點： "No food for purchase, just a drink and biscuit."
優點： "It seems like the plane was recently renovated and I loved the comfortable seats."
缺點： "There was virtually no free entertainment available."
優點： "I liked the fact I eventually ended up in Dallas - that's about the only thing I liked about this flight."
缺點： "Inconsistent service - some customers got cans, some got just a cup with a lot of ice and drink. FAs were uninterested when the drink I wanted was not available. Flight was delayed by a maintenance issue. Overall, a terrible experience."
優點： "Had a great flight and attendants on the plane were helpful."
缺點： "Poor customer service"
缺點： "2 days late"
缺點： "Boarding took forever, the flight was over 2 hours late which caused me to miss my connecting flight and my military orders were not honored - I still had to pay extra to take all my gear back to my duty station. Never had that issue with any other American airline."
缺點： "The in-flight entertainment was out, and the a/c was barely working-not good for a four hour flight. Instead of addressing the issues the flight crew was more interested in chatting with each other. No pre-flight drink service in first class, they rarely even passed through the canin."
缺點： "Ride flight attendants"
優點： "The boarded quickly and had our flight arrive back to Toronto a little earlier than expected"
缺點： "There wasn't any in flight entertainment systems and the app they said you need to watch movies wouldn't download. Pretty boring over all"
優點： "Everything went smooth"
缺點： "Baggage charge. I always try and fly with southwest if possible no baggage fee and they have an overall better vibe for the flyers"
優點： "Quick flight."
缺點： "Busy flight"
優點： "None at all. Poor customer service"
缺點： ". My flight from Maui to Phoenix was not good. I was at the back near where they store foods and drinks. I had a bad stomach pain. I requested a hot tea. Flight attendant declined. Was a horrible flight because of my stomach pain. If I only knew American Airlines flight attendant are very rude. I will not book this airline again. Very poor customer service. The flight attendant was white , male, older."
優點： "It’s been a while since I have flown United, but I was pleasantly surprised by how great the crew on both of my flights were. I flew basic economy and was treated better and had as much leg room as with “upgraded service” from another carrier with an American name. After this experience I’ll go out of my way to book on United. Thanks"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Crew was good"
缺點： "Bad baggage claim info"
優點： "Super fast, easy overnight flight. They kept the announcements short to allow us to sleep."
缺點： "Not as comfy as some planes I’ve been on, and no TVs but they did have WiFi available."
優點： "Nice and clean than past old metal."
缺點： "Close captioning or English subtitling didn’t work with the app."
優點： "Crew was great seats are small"
缺點： "Bigger seats! Very good overall"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
缺點： "Rudest employees ever and a serious incident. Never flying United again"
缺點： "In flight entertainment was a phone/tablet holder in the headrest. This would have been okay except it required to have the United app installed on the devices which my kids did not have set up. The seats were tight and uncomfortable, plus the flight was completely full."
優點： "Haven't flown United, now we remember why. Paid extra for comfort and the seats we had were actually more cramped than those around our seating. A long trip with no food, unless you want to pay more than a high end restaurant in Maui. No entertainment made a long, uncomfortable flight unbearable."
優點： "Beautiful view"
缺點： "One of our bags didn’t make it. We dropped them off together. We still don’t have the missing luggage."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Old plane, very hot cabin, no WiFi, no food, entertainment system would freeze and was glitchy. Awful airline now. Very disappointing."
優點： "THEY WERE VERY CAUTIOUS ABOUT LEAVING ON TIME"
缺點： "coshared flight UA and AC always have issues with printing boarding passes and online check in"
優點： "Seats were comfortable, we were in first class. United provided a good selection of recent movies."
缺點： "United stewardesses have little to no interest in their duties. Questions were clearly an annoyance to them. The leg of flight from Denver to Des Moines was very uncomfortable, seats much to tigh, no leg room. Gate staff in Denver were exceptional. United needs to revisit their time for loading. We preloaded, I had a broken leg, I was traveling with a special needs woman. We just reached our seats when other passengers were prodding us to sit so they could board no time to settle. Not impressed"
優點： "Check in excellent, staff at airport very professional."
缺點： "No negative issues"
優點： "Customer svc was able assist us so we can all sit together since our original seats we were all separate."
優點： "fast take off and good service."
優點： "Staff was very good at their jobs/duties."
缺點： "Seats were very uncomfortable and cramped."
優點： "Sexy eyes on that one"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Overall good, timely flight."
缺點： "United app, with the entertainment options did not work on any of our Android devices. App was up to date, frustrating."
缺點： "Paying for TV when first flight let Us watch app on our iPad for free. Also - lackluster food choices."
優點： "Enjoyed watching DIRECTV and sleeping"
優點： "Almost nothing"
缺點： "This was a terrible flight. Entertainment system would not go off, no crew attention, we had 2 young kids and they could not sleep with the flashing TV in front of their eyes. Crew did not have the technical chops to even reset the system or try to. To add to the misery, we were seated in the last row where seats won't recline. If after flying 200k miles on United, I get this, I don't know what's worse! Very poor experience on United. Will just donate my miles."
缺點： "No food is lame"
優點： "Nice new plane. Very clean. Decent room in economy plus. On board food is expensive but tastes ok. Free soft drinks served a couple of times during the flight (4.5 hours)"
缺點： "No in seat screen for movies. Only if you had your own personal device e.g. iPad. Also access was not working consistently across the plane. Was told that only a certain a certain number of seats could access the in flight entertainment system at one time and "to keep trying" and "hopefully someone will drop off soon". In the end they acknowledged the issue and told all passengers to go online for compensation which they honored immediately."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Spacious seating with no one next to me"
缺點： "No entertainment"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Economy Plus saves a bit New plane"
缺點： "VERY narrow seats Stupid buttons in the arm rest, constant beeping from people pushing them by mistake"
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "The United agent at the gate in Maui was terribly rude. She didn't even acknowledge that I was waiting in line to be helped for about 5 minutes. She went on the plane to check something for me and didn't return until 10 minutes later. When she came back to the counter, where I was still waiting, she started to talk to her coworker about chocolate and how great the crew was. She then turned to me and said, "can I help you?" She didn't even remember that she was in the middle of helping me! When I reminded her she was like "oh that's right" but didn't even apologize. The flight was delayed 2 hours which was pretty annoying too."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Lights were dimmed in the cabin"
缺點： "So many things. My complaints wouldn't change this company's plans. It's clear what United values"
優點： "Movies on personal device"
優點： "The seats we're ok"
缺點： "Delayed, bad service, bad boarding technique, bad cabin crew, and when we landed we spent another 30min taxiing and sitting. My connector flight was delayed two hours and by time I got to San Diego my rental car company was already closed."
優點： "The seats in first class were ok, not wonderful. Too expensive for only 'okay'."
缺點： "AFTER boarding, you endeavored to remove 41 passengers. Only interaction was through an overwhelmed flight attendant, who barely spoke english. Was an experience that eroded confidence in safety, something one would imagine from a third world airline. Unacceptable. No direction. Only instruction was to call United."
缺點： "I came up with some pretty bad bruising on my stomach from the seat belt during the landing."
缺點： "I sat next to someone who basically took up half my seat which is the most uncomfortable way to spend a redeye. And an eight dollar fee for DirecTV is the silliest thing I've ever heard of for a 6 hour flight."
優點： "Boarding was organized. When we wanted to check in our cabin baggage afraid that the overhead bins may be full by the time we board, we were properly guided that there is ample space, so there was no need to check them in. This saved us waiting time at LAX."
缺點： "We were not allowed to do online check-in because of codeshare, which was not very convenient."
優點： "An eighty-five mile an hour tailwind got us from Los Angeles to Denver twenty-five minutes early. At LAX, our departure gate was only three gates from the arrival gate of our connecting flight, so no long trek through LAX. Seats on our 737-900 were tight and didn't recline far but, hey, United is the Wal-Mart of modern air travel. What do you expect?!"
缺點： "Business class needs better seats for a 6 hour flight"
缺點： "Very uncomfortable seats"