優點： "Crew service is excellent!"
缺點： "The seat is really cramp and tight!"
優點： "crewe were excellent"
缺點： "nothing !"
優點： "Comfort as usual"
缺點： "No idea"
優點： "Crew was very friendly and the service was reasonably good."
缺點： "Seats were not very comfortable."
優點： "Great customer experience is what look for in any service, ANA delivers this in abundance."
缺點： "Food was really unpleasant and entertainment all out of date movies"
缺點： "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"
優點： "Thoughtfulness, professionalism, patience and a lot of love put into the service."
優點： "Overall the flight met expectations for service, comfort and food."
缺點： "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
優點： "More movies choices is better and I had asked to get seat comfortable, yes the boarding crew staff made it. Thank you."
缺點： "Movies and musics more variables from all over the world."
優點： "ANA is always efficient and polite."
缺點： "Just drinks no snacks on this flight"
缺點： "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
優點： "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
缺點： "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
優點： "Overall the service was good."
缺點： "ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
優點： "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
優點： "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
缺點： "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
優點： "I like the way the flight attendants treat the passengers. They are very courteous, friendly and wearing very sweet smiles.The airplane is very prompt when it comes to arrival and departure schedule. Thank you very much for providing me a wheelchair which made my travel more convenient."
缺點： "So far there was nothing that I didn't like. The food was good and the airplane was clean."
優點： "Great service, great flight"
缺點： "Warm not much as."
優點： "Great service"
缺點： "A bit warm"
優點： "Very smooth boarding process and excellent, lovely flight attendants"
優點： "Friendly & helpful stewardesses, watched new release movies, good meals, overall a smooth ride."
缺點： "Quite a few passengers with young children crying throughout the trip but I can sympathize trying to keep them occupied on such a long flight."
優點： "Excellent legroom. Very polite staff."
缺點： "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."
缺點： "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."
優點： "Very efficient, friendly and helpful staff"
缺點： "Food was gross."
優點： "Very efficient"
缺點： "Food was not good"
缺點： "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
優點： "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
缺點： "In flight meal could be improved"
優點： "Good service"
缺點： "baggage was broken."
優點： "Food and Sitting Space"
缺點： "Sitting space"
優點： "Comfortable seats, excellent entertainment system (although lack of movie choices this time around), crew is attentive as usual, and the food is not bad for airplane food. Smooth traveling."
缺點： "If anything, it was simply the lack of movie choices but I guess it wasn't a good year for movies."
優點： "Staff were friendly from check in to disembark. Food was quite good. Boarded on time and people were accomodating of one another in the entry and exit process."
缺點： "I was travelling with my twin 11 yr olds one of whom has limited sight. They normally only allow early boarding of young children, but we need extra time as I have 2 children to organise and my daughters sight dictates that i have to assist her. Other passengers were not impressed. I would like the airlines to take the initiative to have all children boarded early as if we board with everyone else, the aisles will be blocked as my children try to get organised."
優點： "Aircraft menu and service"
缺點： "Aircraft seat pitch"
優點： "service..service..service and ontime performance"
優點： "Huge plane with nice leg room and space. Attentive attendants with excellent service."
缺點： "Didn’t care for the food nor movie choices."
優點： "The most impressive is consistenty great service from check in, in the air and online costumer service.. they are very pleasant , humble and genuine, always trying giving what you need."
優點： "Shortest duration"
優點： "Flight attendants were wonderful, food and snacks were great and seats were comfortable and seemed to have a bit more space."
優點： "The staff is very nice."
缺點： "The exonomy seats."
優點： "crew was professional and very attentive and beer and wine on the flight."
缺點： "wish they had more movies choices from the u.s."
優點： "Enjoyed the ANA service so much. The crew was so attentive and helpful. The floor was really wet under our seat and they got newspapers and blankets to keep our stuff dry and checked in on us several times. We felt very well taken care of. Enjoyed the documentaries on Japan and Okinawa!"
缺點： "We didn't know the meal schedule. We thought the half a sandwich at dinner time was dinner, but then a full meal came out a couple hours later. :) Nice surprise though!"
優點： "The service from this airline is so great. Everyone is smiling and treats you like a valued guest."
缺點： "Obviously you will not get the best food on an airplane. The food is enough to keep you alive, but is not going to earn michelín stars."
優點： "The plane was new enough and clean, the food was modest but good, snacks were generous and tasty, but what sets ANA apart is the attentiveness, courtesy, and thoughtfulness of the crew. I used to fly Singapore Airlines often and felt this way about them, but in recent years I’ve noticed a fall off in service. ANA has maintained or even raised their standards of service."
缺點： "The food good but not great. But...it’s airplane food."
優點： "I like the nice and warm service from the crew"
缺點： "Food can be more variable but overall its oke"
優點： "Good food and onboard service."
缺點： "Plane was delayed and I missed my connection. Once airborne the flight took forever."
缺點： "Food needs improvement"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
缺點： "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
優點： "I liked how generous they were with food and drinks"
缺點： "Free WiFi could have made the flight a lot better"
缺點： "Bigger seats the new ones are way to narrow"
缺點： "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
優點： "The crew was very kind"
優點： "Crew were excellent"
缺點： "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
缺點： "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
優點： "KLM are our airline of choice. A great full-service carrier with impecable standards."
優點： "Professional crew. Good simple check in."
優點： "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
缺點： "Flight was delayed, had to run to my next connection flight."
優點： "Customer care was super supportive"
缺點： "Inflight sandwiches"
優點： "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
缺點： "Not being to help on the ground in Copenhagen with delta issues"
缺點： "KLM crew exceed our expectations"
優點： "Just as I expected. And I made my last connection easily."
缺點： "Don’t be late"
缺點： "Travelled business class and was ace experience"
優點： "Seat was comfy and spacious for economy class"
缺點： "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
優點： "Very friendly crew and on time with no problems."
優點： "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
缺點： "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
優點： "The friendliness of the crew"
優點： "Nice attention and good food. Plane and seats are confortable"
缺點： "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
優點： "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
缺點： "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
缺點： "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
優點： "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
缺點： "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
優點： "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
優點： "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
缺點： "The earphones could have worked!"
缺點： "Long haul flight made pleasant by KLM"
優點： "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
缺點： "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
優點： "Lovely crew, very helpful"
缺點： "Need more leg room!!! Larger meals needed."
優點： "great crew and comfortable flight."
缺點： "sceens in the plane to show map and direction of travel"
優點： "very attentive crew"
缺點： "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
缺點： "No reading light in my seat..."
優點： "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
缺點： "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
優點： "Good comfortable seat with extra leg room. Pleasant crew."
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
優點： "Very friendly onboard personnel - I really had kind of homy feeling."
優點： "Was happy to pay extra 45.5 pounds for laugages which was hidden"
缺點： "Not happy to pay extra money for my case"
缺點： "Nothing special"
缺點： "Nothing special"
優點： "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
缺點： "Except for the man next to me - great!"
缺點： "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
優點： "The staff tried to help me when it was evident we would not arrive on time"
缺點： "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
優點： "Friendly crew."
缺點： "So many people on a 747!!"
優點： "Good flight, arriving well on time."
優點： "Interior of the plane was clean. Smooth landing."
缺點： "Pilot did not avoid turbulence"
優點： "Arrived early!"
缺點： "Boarding seemed disorganized."
優點： "That the flight attendant was really helpful"
缺點： "If the flight would have been on time"
優點： "Good range of entertainment, comfortable seats."
缺點： "Some dinner choices had become unavailable by the time I ordered."
缺點： "On Time. Delayed advice 3 times."
優點： "The connecting BA flight from Houston to LHR was an old 747 and my broken window blind didn’t go down. The worst part was I paid for a bulkhead seat and once we got on the plane it turned out the configuration was different and the seat was not bulkhead."
缺點： "Accurate configuration. A more modern plane."
優點： "Wide choice of films on the flight, boarding was hassle free."
缺點： "Crew could have been much politer when asking about the food wishes of others. Seemed to have no idea how to walk through the aisles, hitting my head and shoulders more than once while walking through."
優點： "Very attentive crew"
缺點： "Boarding gates"
優點： "The seat was cormfortable and the entertainment was dope!"
缺點： "Communication. The pilot did not say when he was landing and considering it was a rough landing it would have been helpful to say. He said we shall be landing like 40minutes before Then quiet"
優點： "Considering it was only a 2.5 hour flight, the snack was fairly good."
優點： "The crew were nice, glad I paid for the extra legroom."
缺點： "The food was only so-so, but it’s only a short flight so you can’t expect too much."
優點： "The boarding process and its ease"
缺點： "The Wi-Fi was not free and quite expensive. The space between seats was too narrow for my legs resulting in an uncomfortable journey. The entertainment was dated and not varied enough. The food was borderline unsavoury. The wines were cheap... Not an airline I would recommend to anyone."
缺點： "Multiple delayed flights leading to short connection time. Despite meeting stated time, denied entry and surprises that my ticket was changed with no effort to correct said error at the gate despite adequate time prior to take off."
缺點： "The service from the check in desk to the stewardess"
優點： "Arrived ahead of the scheduled time"
缺點： "Plane was less than half full yet the crew appeared pressured .... one crew member didn’t wait for me to complete my request and she brought me eat phones yet I wanted to ask for water to drink! Seats don’t recline much ...."
優點： "Outbound, it was on time, plenty of legroom, plenty of good snacks, drinks and food. An enjoyable flight. Score 10.0"
缺點： "Return flight - The flight departed 4 hours late. The seating was so cramped my husband couldn't move his legs at all, never mind try to sleep. The staff members were not smart in appearance, some with long untidy hair, and did not interact with passengers except to hand out food. The food was reasonable. We disembarked feeling like wrecks. Score 2.0"
缺點： "There should be more number of check in bags for passengers. At the least the overhead bins should be allowed to the passengers."
缺點： "The vegetarian meal is always vegan, I miss the dairy :("
優點： "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
缺點： "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
優點： "Great films and tasty food"
缺點： "Had to run to gate after two buses to reach correct terminal. Saw info that flight was closing. Held up at gate due to confusion with my boarding pass. Limited leg room on flight. End of flight huge queues at Dallas airport for security. After a long flight a passenger does not need to be corralled through excessively long winding lines."
優點： "Legroom was great!"
優點： "The staff were very friendly and helpful"
缺點： "Bag checkin had already been done online but did it again in terminal, weigh in lady not helpful or friendly, quite abrupt. Onboard seating cramped and worse when front seats were reclined."
優點： "Great crew"
缺點： "WiFi not working"
優點： "Smooth flight, got in early."
缺點： "Breakfast was average. Could do better"
優點： "Moved seats together, great plane and serviceN"
缺點： "Delay getting landing slot"
缺點： "It was very cold on the flight, even with the blankets we were given."
優點： "Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past."
缺點： "Didn't announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely."
優點： "The overall service x"
缺點： "I was on a flight to Dallas on an American Airline flight which arrived late due to weather conditions, and the connecting flight didn't even wait for me although they know why I couldn't make it on time. And I was only late for about 5 minutes."
優點： "Due to a strong tailwind we arrived 45 minutes ahead of schedule. Great service with attentive attendants. However the plane was older than me, no real entertainment system or outlets to plug in smart devices."
缺點： "Plane needs to be retired or retrofitted to accommodate smart device charging."
缺點： "Despite being listed as vegans, we were not provided with vegan meals. When pointed out to the staff, we were given a small packet of soy crackers."
缺點： "No movies or other entertainment that I could find"
優點： "Not very much positive to say unfortunately. The staff were good and did as much as they could to keep up feed and happy."
缺點： "The plane was extremely old and dated. Never been on such an old plane with no up to date equipment or facilities. The chairs were very uncomfortable and the food was awful. There was no personal entertainment screen for an 11 hour flight and only one of the safety demonstration screens was working during take off. Also no plugs at all."
優點： "Gate flight updates"
缺點： "No information on luggage even though they knew luggage was not received in London They could have sent me an update instead of having me wait at carousel for 1:30 hours waiting for my bag to show up"
優點： "Crew was exceptional (as usual), everything ran smoothly and on time."
缺點： "It doesn't make sense to board from the front of the plane backward. I know this is not an AA thing, but a way to make customers paying more feel more special by having the privilege of sitting on the plane longer...but it's really silly."
優點： "Seats were very roomy, both in with and legroom. The whole flight experience was good."
缺點： "Headphones on a short-haul flight were used and we're clearly dirty with dust. Drinks on the flight are quite particular. There were people who asked for beer and got a can, others who asked for the same got just half of the can."
缺點： "We boarded on time but were kept waiting 2 hours on the runway The entertainment system was broken so no screens worked the whole flight! Terrible,"
優點： "The entertainment was updated and refreshing."
缺點： "Snacks was only pretzel"
優點： "Airline and crew looked after us and kept us informed. My app said the flight was delayed but the captain didn't seem to know this so we sat for half an hour or more after planned departure. Maybe he hoped to get an earlier slot. We were 30 mins late in the end."
缺點： "No food for purchase, just a drink and biscuit."
優點： "Free checked bag"
缺點： "2 hour delay No food to buy or drinks"
優點： "My wife and I have flown on many airlines. This was one of our best experiences. All the staff that we came across were ridiculously helpful and very understanding. Despite us getting held up in traffic and running quite late, staff members of both American Airlines and Qantas were extremely calming and reassuring the whole way through. Flight was extremely comfortable and entertainment was fantastic. Made the trip really easy."
缺點： "Food wasn't the greatest. Barely touched the breakfast and dinner meal. Supposedly the flight had free wifi, but I honestly couldn't eat that to work for me."
優點： "New regional jet Efficient boarding"
優點： "The flight was comfortable and kept to schedule."
缺點： "AA staff at JFK airport were rude and unhelpful. Staff onboard the flight were excellent."
缺點： "They lost 1 of 4 bags."
優點： "The flight arrived on time with my luggage, and although I booked through BA, for the first time ever, they managaged to get my special meal request correct."
缺點： "I order a vegetarian meal in the hope I will get something edible. This was the worst airline food I have ever had. The plane was old so the economy class seats were larger than normal. There was, however, no in-seat entertainment. On the upside, I'm glad I didn't fly business class. Compared to the standard set by other airlines, the seats appeared to be from the 80's."
優點： "The least service I have seen among all the airlines I have traveled so far"
缺點： "The quality of the plane was a real shock after the excellence of the others on this holiday. It was impossible to sleep which was really needed on this particular leg of our journey. I asked if there was a spare pillow because I had a bad back and needed lumbar support. Also we paid a lot extra to book our seats and I could really not see why. I assume it was for the pleasure of sitting together!"
優點： "Crew were friendly and helpful, the magazine was worth reading and the flight was smooth and on time."
缺點： "The seat felt like a wooden block was strapped to my back."
優點： "The airline was excellent, I am over being cramped in these planes for long flights. Unfortunately living in Australia makes us have to do the long flights."
缺點： "When you are travelling on long flights travelling all night, people in front have seat reclined right back and it is so hard to get out when you need to go to toilet."
優點： "Seat was comfortable as I had the exit row"
缺點： "Flight was late by an hour taking off from DXB."
優點： "It's a direct flight."
缺點： "Everything - the plane was last updated in 1989 (you can still see where the cathode ray screens were bolted to the central overhead bins), the entertainment is laughable, several didn't work - passengers were given choice of putting up with that or getting off flight. A flight to endure, not enjoy"
缺點： "Travel agency did not notify me that I needed to get a Yellow Fever immunization"
缺點： "Notification from the Travel agency that I needed to get a Yellow Fever immunization."
優點： "Everything was great. From food to entertainment was great."
缺點： "I didn't like the food at all, and couldn't complete it."
優點： "I don’t usually complain, but this was probably my least comfortable flight. Not much that I liked about the flight."
缺點： "Compensation or at least an apology for tv screen and air conditioning not working. The flight was hot and boring."
優點： "Crew as always with air Canada were very accommodating. Always smiling!"
優點： "The ✈️ and timing"
缺點： "Amounts of food is ridiculously little for someone who gets hungry fast"
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "The actual flight itself was fine."
缺點： "The five hour delay of departure was not fine."
優點： "Airplane, entertainment and food was ok"
缺點： "Air canada service is terrible as usual. Service with an attitude. No drinks served!"
優點： "Friendly crew."
缺點： "Being 6' 4'' becomes an issue with modern seats."
優點： "Overall, the experience is fine. The flight entertainment selection is extensive for a short haul."
缺點： "Given that the entertainment selection is extensive, the connection ports are not working properly. Not all USB charging port and the power outlet port works as expected. The seat that I sat at does not charge and/or provide proper power."
優點： "Nice comfortable flight, has good entertainment program. Uncomplicated easy boarding."
缺點： "Food for 9 h wish to be better: dinner was cold (you could feel that chicken was warmed in microwave, but pasta was just taken from fridge), breakfast was pathetic. In last seats to many overhead compartments was secured for equipment or occupied by crew"
優點： "The pods were great on 777"
缺點： "Couldn't plug in CPAP"
優點： "The flight attendants were nice."
缺點： "Paid extra for a little bit more leg room and ONE free drink which I had to remind them it was free. My seat didn't recline. My Tuscan Wrap was tasteless -- no it tasted like sawdust, and the food was not even complimentary with the "plus" charges like it is on Westjet. No preboarding traveling with a pet. ☹️"
優點： "In flight attendance was excellent and we were nearly overfed with plenty of drinks, snacks and meals. It was nice to see both young and elderly ladies as air hostess. This is a strong statement in non discrimination on Account of age in employment. To see a red Indian lady among them was very refreshing."
缺點： "Dimming of the windows was not user friendly and we had to put up with bright reflected lights from clouds. On ground both in Calgary and Vancouver the wheel chair attendance was not at the same level as in Frankfurt where it had been given with paramedic competence."
優點： "only The crew inside the airplane and the airoplane"
缺點： "Every one in Lufthansa are so rude expect the crew"
優點： "The zone system seems to work well for boarding and the cabin crew on my flight to London were superb, helpful and polite to myself and others, despite a few impatient passengers."
優點： "Only thing good was the brevity of the flight."
缺點： "The aircraft was dirty and ridiculously cramped. Air Canada undermines its brand by flying planes like these."
優點： "The service"
缺點： "Nothing so far, thanks."
缺點： "JustFly did not release my coupon to Lufthansa or Air Canada, and so I was nearly prevented from flying."
缺點： "Was put on a Turkish airlines flight - landed in India 12 hours AFTER scheduled landing. My luggage did not reach India. After numerous calls got only 1 out of 2 of my bags ; 2nd bag still missing 1 week after landing in India WOW"
缺點： "Steward. & meals"
優點： "While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff."
缺點： "My issues are two part: 1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in. 2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options."
優點： "The flight was on time check in was simple and quick Staff on board friendly and professional Inflight movies fab Plenty of room on seats clean plane"
缺點： "Nothing all great"
缺點： "The airline crew keep on pushing back the departure due to bad weather. No discipline while boarding passengers. Delay after landing to open the door. No clear instructions about the delays"
優點： "I am 6ft 1 / 185cm and the leg room was OK for an economy flight. Food was OK for airplane food. Staff were very friendly. Overall very happy."
缺點： "Ran out of food.."
優點： "staff was great checkin at the airport was a breeze and love the 2 checked free luggage for international flights. food was mediocre but what do you expect, I'm just glad we got 2 meals and 2 snacks. great touch."
缺點： "only issue was the fact the online checkin was unavailable to us for some reason which basically left my girlfriend and I sitting in separate rows in between 2 people for 17 hours. entertainment was also pretty lacking with only a few movies available."
缺點： "Mix up with seating had boarding card reprinted twice and no one could explain why it happened. Staff otherwise were good."
缺點： "My seat was wet and i had to wait quite a while for it to be rectified. I asked to sit on a crew seat at the back of the plane and was told that i would break it. I found this rather disgusting . Seating plan is very crammed like sardines"
優點： "Crew were good"
缺點： "Seats were too tight. Entertainment was mediocre"
缺點： "I bought my ticket with Air Canadafrom Vancouver to Calgary then connected with Lufthansa from Calgary to London UK. Unknown to me I could not find the flight because it had been changed to an AC reference flight. With a very short time for the connection I did not know where to get my boarding pass as my flight with Lufthansa was nowhere referred to ! Not which gate to go . Why not put it in the ticket that Lufthansa and Air Canada work together and that both flights ref should show !! It would avoid a great deal of anxiety . Only offered 1 round if hot drinks over 9 hours ! Departure delayed by nearly 60 minutes"
優點： "Nice staff"
缺點： "Uncomfortable chairs"
優點： "Ease of service and efficiency."
缺點： "no entertainment"
優點： "I was reading so much about how cramped and uncomfortable the seats on Air Canadas 787's, but I don't think their product is any worse than most other economy class products out there."
缺點： "Their "continental breakfast" was a dry piece of banana bread and yoghurt. No jam, butter cheese or other spreads to compliment with your bread. Most disappointing "continental breakfast" I have had on a plane!"
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
優點： "Good leg room. Staff friendly and helpful. Really great flight."
優點： "Air Canada's business seat is one of the best out there, and the crew on this flight was super friendly. Extra props to the service director, Joseph."
缺點： "Boarding was slow for business class joining after zone 2 announced. Despite being parked at a gate with two jetbridges, only one was used. AC could use a refresh on its entertainment selection - hasn't changed much over the summer."
優點： "crew was very helpful polite nice and welcoming"
缺點： "food was not fresh, hot meal was pretty terrible in both 2 flights"
缺點： "Air Canada offers this flight DAILY. Yet somehow the boarding was the most excruciating tedious I’ve had to endure. Passengers who needed assistance boarding seemed to have to deal with haphazard organisation, and the fact that they seemed surprised so many people brought carry-on luggage that the bins filled up is laughable. Changed my return flight to Alaska Air."
優點： "The attendants were friendly. The air conditioning was on point. Good music. I listened to the new slowdive for the whole flight."
缺點： "There wasn't anything I remember not liking. It was great."
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Great gluten free meal. Calling ahead of time to order was well worth it."
優點： "my upgrades, I love them, thank you"
缺點： "mini pillows and eye masks :)))"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "We waited a long time for Get checked bags to be brought out for pick up"
缺點： "Very small cramped aircraft"
缺點： "Better food pool"
優點： "Flight was on time and inflight entertainment was very enjoyable"
優點： "The one flight attendant was good."
缺點： "Everything else needed improvement"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "On point booking, no issues"
缺點： "The flight was delayed so I missed my connection, spending 6 hours in the Houston airport"
缺點： "The seats claim they have United Private Screening (TV and Movies) using the United app but it was not working. It worked well on the previous flight."
缺點： "When I spoke to the United person last week to confirm baggage and carry on requirements. He said I could take a carry on when I turned up to the gates I was charged another fee for my carry on bag. What is baffling is that when I arrived at Denver people were getting complementary check in baggage. I’m so dissatisfied with the booking and the amount it has now cost me ruining any savings I’d had for sanfrancisco"
優點： "Generally flight was ok."
缺點： "Food was not too much. Probably men was hungry, for me it did not taste good."
缺點： "Aircon too cool"
缺點： "Aircon was too cool"
缺點： "Food could of had a better selection but wasn’t the worst I’ve had"
優點： "Helpful crew and loads of space on bulkhead with bassinet (had to pay extra for the seats though but worth it when travelling with five month old)."
缺點： "Misinformed about luggage being checked all the way to Auckland - like other US airports all luggage must be collected and handed over again for onward journeys. Also travel cot was lost in transit."
優點： "Clean modern plane"
缺點： "Switched to American airways so the booking reference did not work. Had to call them to get a new reference so I could check in. But could not get boarding pass. Food not too good on the flight."
優點： "Seats and entertainment"
缺點： "One syaffmemberrude butall not very friendly orhelpful no food to purchase on board which meant we had absolutely nothing to eat until landing not good when ad ertise that you can purchase on board also paid 50 dollars for checked bags but ihadconfirmed with your airline theywereinyheprice along of gimethecrewwalkedpast with coffee withoutaski gif wanted one"
優點： "Check in was very good Both Outward and Return flights were on time. Crew very attentive Seating not too bad (if you haven't got long legs)"
缺點： "Food could be a bit more varied - some people don't like pasta and some people don't like chicken - what was left????? Should have different entertainment on different legs of the journey Not really Flight-related but Passport Control in US could do with a review .... waiting a good hour or so - come stations were empty and those that weren't the staff were changing shifts while there was still loads of people to go through - not nice when you have people meeting you."
優點： "I liked everything was excellent"
缺點： "There was a 10 minutes delay"
優點： "Very friendly cabin crew. Sufficient food, quite tasty."
缺點： "Extra charge for spirits. Only beer or wine complimentary. Poor headphones and image quality so overall entertainment mediocre."
優點： "Not much"
缺點： "Cabin AirConditioning fault. Air bridge fault all delayed flights from Fort Lauderdale to San Antonio"
缺點： "It appears united is unable to fly their planes on times, in particular on the East Coast. We were delayed by 90min on each legs"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Not much choice of good movies"
優點： "Good trip and on time"
優點： "Extraordinary efforts to accommodate bags in the overhead bin."
缺點： "Lufthansa as an agent is a mistake! I had to deal with them prior to flying to the US. I have never ever had to deal with such bad service in my entire life. United was great though and I highly recommend them."
缺點： "Fellow passengers; too many howling kids with clueless parents"
優點： "all smooth"
優點： "Not a lot of positive to say"
缺點： "Ignorant, rude air hostess, two male hostess, double act the pair of them, if they had of been recorded they would be first today. As I said in my headline, if you hate your job that much find one that makes you happy, United need to do secret shopper experiences on their planes, to quality check their hostess, this cowboys are representing your company and its not good."
優點： "Entertainment and leg room brilliant!"
缺點： "Good was disgusting"
優點： "The journey was smooth"
優點： "Crew were very helpful and flight was direct and on time ( unlike my other UA experience hence I started taking Air New Zealand )."
缺點： "Thought it was Lufthansa. Missed the partwhere it says “operated by”. So it wasnt the flagship Lufthansa aircraft but United Airlines. It was an ok flight with UA. Cant complain. It was a direct flight."
缺點： "Crew wasn’t that helpful."
優點： "Clean aircraft good entertainment, cockpit crew polite"
缺點： "The check in staff were unbelievably rude nearly looked and were abrupt and dismissive to a simple question. The cabin crew looked scruffy, and clearly had a lack of pride in their job and presentation. This is the first time I have ever flown United and I must say I would avoid flying with them again if possible, which is a shame and the aircraft and the entertainment on board were good"
優點： "fast take off and good service."
優點： "Friendly staff, happy to help"
缺點： "Was all good"
優點： "Easy check in. Good flight. Good food."
缺點： "The 2 hour delay"
優點： "The service and convenience was excellent. Straight forward and smooth transition throughout boarding and catching connecting flight"
缺點： "The piece of mind given to me by the staff with baggage and connecting to the other flight"
優點： "Staff were very helpful especially with delayed flights etc"
缺點： "Aircraft was very old, bad food, lack of entertainment, poor tv and hard to use, uncomfortable seats"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "Had anightmare will complain to united diect"
優點： "Improve the food and be ahead of the best"
優點： "Newark Airport is great and the flight was comfortable"
優點： "All the staff (both at the terminal and on the flight) were all extremely friendly and helpful and very efficient."