每天清潔，並在 卡加利飛往 台北的機艙內安裝HEPA高效濾網
優點： "The plane was ghetto and old and there was only one tiny restroom for the entire economy class."
缺點： "A newer plane with more restrooms would be great."
優點： "Very clean. Crew was very good. Food was for the most part fine."
缺點： "Entertainment was pretty lacking. No paid WiFi service on the airplane for a modern country’s air fleet... only texting."
優點： "Crew was amazing, food was filling & plentiful."
缺點： "Overall no complaints but the landing in Tokyo was a little rough. Pilot seemed to descend quickly which hurt my ears but otherwise, smooth flight."
缺點： "Seat cushion could have been softer"
優點： "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
優點： "Crew was great. Economy premium was definitely worth the extra cost"
缺點： "I wish the flight wasn't 13 hours haha"
優點： "Crews are very helpful and always have a smile in their face. Comfortable seats and entertainment system are very nice. The only thing that makes us not satisfied was the food, for 10 hours flight there’s only 1 main dish...Totally I like their service."
缺點： "The food was not enough, we felt so hungry before arriving."
優點： "Service Quality"
缺點： "Seat does not recline"
優點： "ANA did great on everything I could expect from a flight."
優點： "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
缺點： "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
優點： "Food and entertainment has to be better."
缺點： "In Chicago, the flight was delayed for almost 4 hours which in turn made us miss our connecting flight to Jakarta. Then next flight available flight to Jakarta was 24 hours later."
優點： "Friendly crew, great movie choices."
缺點： "Not a lot of left space, very full flight."
優點： "Staff were amazing."
缺點： "Nothing great experience!"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Friendly crew, delicious meals, comfortable seats. Would fly no other airline to Japan."
優點： "Good service"
缺點： "baggage was broken."
優點： "Great service and crew. Boarding was quick and efficient."
缺點： "No personal inflight entertainment, but it wasn’t an issue with such a short flight from Sapporo to Tokyo."
優點： "Friendly staff. English language not too much of an issue. Ample personal space in economy class compared to other carriers."
缺點： "Asian Vegetarian meal not very good. Seems like whichever company they use to buy the food makes a half hearted effort in their selections for the food tray. If you're going to put a couple small pieces of lettuce and a cherry tomato into an already small container and call it salad, why bother? The rest of the meal wasn't pleasing either. The fruit was nearly frozen it was so cold. The entree had a few different things but still a weird combination of veggies."
優點： "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
缺點： "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
優點： "Services and respectful"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Everything flight crew exceptionally nice food and snacks were great flight was smooth other airlines should take a cue from ana even use chilled silverware when serving food not plastic ware like the other airlines no attitudes just awesome service just like it should be ."
缺點： "nothing everything was awesome hope I fly ana again sometime ."
缺點： "Delayed 2 hours and people where freezing in terminal. They eventually brought blankets and snacks."
優點： "Crew were very friendly and attentive. Lavatory was kept clean. Good choice of movies."
優點： "The landing was very smooth. I have motion sickness and usually the landing gets me really sick. However I was okay for this one."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Efficient, courteous crews,"
缺點： "Luggage check-in referred to United Airline was refused.JetBlue checked luggage to final destination efficiently."
優點： "Great service and great food"
缺點： "No complaints from me"
缺點： "Exit door seats, which are normally good, were extremely close together. Very uncomfortable."
缺點： "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
優點： "Aircraft was new and spacious"
缺點： "Crew forgot to ask us for drinks upon serving us meals. I also had to repeat my order 3 times."
缺點： "Plane was hot and a lot of food but it wasn't very good."
缺點： "They refused to board because the united dis not allocate the flight date and ANA check in counter did not help to coordinate."
優點： "Good service."
缺點： "Was put on "Standby", even though I was traveling with my teenage daughter, and I arrived more than 2 hours before departure! I ended up getting a seat, but this was unnecessary stressful (there were some seats left in business, so they knew I was going to get a seat eventually. They could have told me I was going to be able to go at check-in)."
優點： "Excellent service, friendly staff, smooth check-in and boarding. I love the simplified, smaller Boarding Pass that can actually fit into your passport and doesn't stick out as a sore thumb."
缺點： "Nothing, really."
優點： "Excellent in every way"
優點： "Everyone is super nice."
優點： "The crew"
缺點： "No food available only drinks"
優點： "Modern planes Clean planes Great flight attendants Comfortable seats in economy"
優點： "crew was awesome! Service was outstanding"
缺點： "a little warm on the plane. food was ordinary"
優點： "The service is first rate even in economy seating. Attentive flight crew. Excellent airline."
優點： "Cabin crew provided great service!"
優點： "Food was good."
缺點： "Bumpy ride and no info of what was going on. A passenger next to me took his pants off and was sitting with his underwear. He did put a blanket after. Very annoying!"
優點： "On time，no delay. Food is good. Crew is concerned about passengers when I request to change to an aisle seat，though my request is not fulfilled. I still appreciate the crew's effort."
優點： "Unexpectedly upgraded to business class - fantastic way to start a business trip... Food was amazing, and the seats and legroom are of course paradise compared with economy class - thanks ANA!"
優點： "crews are nice"
缺點： "food so so, delayed taking off at narita for 30 minutes"
優點： "Staff polite ,speedy"
缺點： "Had to get down to ground floor, walk outside, take a packed bus, wait on Tarmac while Korean air took off, waited some more to be safe, then climbed the stairs to a 787. The seats in economic are very uncomfortable, tortuous for seven hrs."
缺點： "Friendlier crews"
缺點： "No internet available (2020). For the my previous flight, a month ago, was the same problem."
優點： "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
優點： "Great atmosphere, crew was excellent!"
缺點： "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
缺點： "When its rain we shouldn’t walk to the air plain"
優點： "Crew good and seat OK but not exceptional for business class"
缺點： "Food was average - main course could have been better. Range of movies ok but not great"
優點： "I was sorted on Row 3 and the drapes kept hitting the back of my head."
缺點： "Move the drapes a few more inches back."
優點： "The socks offered in business were comfortable and nice looking. The red wine was good."
缺點： "The food was just average and the seat not too comfortable"
缺點： "KLM crew exceed our expectations"
缺點： "The KLM crew are always great serving and treating you. Well above many other airlines."
優點： "The crew was great. The soecial meal request was hadled well despite oversight."
缺點： "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
缺點： "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
優點： "Friendly crew, upgraded seat was worthwhile"
缺點： "More snacks in between meals,"
優點： "General flight journey"
缺點： "This was just a short commuter flight from Lyon to Amsterdam for connection."
缺點： "The plane was very hot"
優點： "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
缺點： "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
優點： "The crew are amazing! Attentive and friendly."
缺點： "The seats could have been bigger."
優點： "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
優點： "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
優點： "I love the food"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Good food, friendly service"
缺點： "More trash pickup; only one round of beverage service"
優點： "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
優點： "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
缺點： "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
優點： "The constant smile conferred by flight attendants through the entire flight."
缺點： "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
優點： "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
優點： "Good flight, arriving well on time."
缺點： "Customer service"
優點： "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
缺點： "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
優點： "Excellent very good"
缺點： "Everting so good ex"
優點： "Absolutely nothing!"
缺點： "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
優點： "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
缺點： "Headset jack only worked if the headset plug was in EXACTLY the right spot."
優點： "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "The included snacks and the seats."
優點： "Everything. Staff incredible."
優點： "Eveything is well arranged"
優點： "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
優點： "Loved this 747! Crew was professional and food was very good."
缺點： "We had a long wait (25 minutes) at the gate because we were early."
優點： "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
缺點： "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
優點： "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
缺點： "Nothing. This is filler text to meet min characters."
優點： "Very good flight, excellent service and good food."
優點： "Food and drink service"
缺點： "Boarding pass facility"
優點： "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
缺點： "Quite bummed that the flight didn't have wifi / USB):"
優點： "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
缺點： "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
優點： "We love the flight all the way"
優點： "The seats were comfortable"
缺點： "Everything was fine"
優點： "Attendant was very friendly. Really appreciated her energy"
缺點： "Drink service was not as good as other trips."
缺點： "Flight crew was rude and unprofessional. Ran over my foot with a cart. Ran into my head when I was picking something up from the aisle and was unapologetic. Overall lack of service quality."
優點： "Left lake but still made it on time"
缺點： "Aircraft was hot. I volunteered to check my carry on and on other airlines they’d let you board early but the lady just made excuses. It’s fine if that’s policy but I don’t appreciate made up excuses."
優點： "Very little to like with the airline or the flight"
缺點： "The crew was ok but missed picking up trash from several travelers near me so they had to keep their trash in hand or with the tray still down for landing! The seats were terribly uncomfortable. There were no amenities (power/wi-fi/entertainment), they ran out of food options."
優點： "The crew and seating were good"
缺點： "The entertainment center provided on the hop from Phoenix to Tucson would have been better suited for my flying with three kids to Phoenix than the one Cars movie on the flight"
優點： "Honestly, nothing!!"
缺點： "Everything. This airline has disappointed me for the last time."
缺點： "I paid extra for an emergency exit seat. The seats in the row were visibly different from ones nearby -- the seat padding was gone (felt like I was sitting on a board) and the seat bottoms slanted down producing a feeling of sliding out of the seat."
缺點： "More space."
優點： "The flight was wonderful,even with delays American Airlines was horrible at accommodation and food vouchers"
缺點： "Not putting us on cots in MIAMI, food vouchers and overall it was an AA issue that was horrible"
優點： "The very personable crew and the efficiency at which all were attended to."
缺點： "The food that is high on carbohydrate."
缺點： "Baggage claim took over an hour. Wasted so much time."
優點： "food,movies, prices"
優點： "Not a challenging process from beginning to end."
缺點： "Pésimo perdí mi vuelo de conexión porque el vuelo estaba retrasado 1hora y media"
優點： "Crew was good."
缺點： "Plane needs updated or put out of service. Uncomfortable for international flights. Monitors were few and broken in the main cabin."
優點： "Our flight was delayed for almost 3 hours. They accomodated us with free snacks and sandwiches. The flight crew were very professional and were nice to us, because a lot of us were worried about making our flight. They kept us updated with all the changes. They had good entertainment selections. The pilot got us to our destination about 5 minutes early."
缺點： "Our flight was delayed about 7 times, we changed gates twice, and the I got to my second layover with 20 minutes to spare instead of the usual 2 1/2 hours. When I tried asked the stewardess if I could deplane with business because I was running late for my connecting flight, she said they no longer do that because passengers don't listen to them. Instead of trying, she juat said no. I felt like an inconvience to her, like it was my fault I didn't have enough time between my flights."
缺點： "Gogo WiFi didn’t work"
缺點： "It was cancelled. Rebooked via support the whole route on to the next day. Airport AA staff is very unprofessional, they tried to put solving all problems onto customer the customer shoulders. Lost ~$500 due to the cancellation and nobody cares to compensate it. Completely disappointed about customer care."
優點： "When I went from London to Chicago, I felt one male crew member wasn’t very kind. He wasn’t tall but healthy and serving the other side away from the main door. I felt him greeting others with a smile but with no smile to me. I thought in my heart seems like he is discriminating, I could be wrong, but I always felt he wasn’t so humble while serving to me or may be other Indians too. But he was smiling extra to rest of the passengers,"
缺點： "I didn’t like his attitude. I would request you to request the crew members to be kind to everyone. Since Iam vegtarian ..I couldn’t eat the egg that was served an hour before landing in Chicago. He could have given me the chocolate inside. He just said in haste this has egg. I told him oh I don’t eat egg, thank you. still he could have been considerate and offered me the chocolate “Toubolron” but he just went away. Later on I saw everyone eating the chocolate."
優點： "Our first upgrade to 1st class since I stopped working for IBM in 2009!"
優點： "Free Wi-Fi"
缺點： "The crews aren’t very kind. Average service."
優點： "The stewardess were very nice and poliet"
缺點： "the seats not having enough room to get comfortable"
缺點： "I am not tall but there was no leg room. My knees were in the back of seat. And when passenger in front reclined???? Arggh"
缺點： "The trip is still ongoing 6 hours after it was to have been over and we still have a couple more hours to go. I understand that things happen, but most of the problems today seem to have been preventable. First, our plane in Lihue was delayed for over 3 hours because they could not get a working fuel truck to fill the plane. Three hours? This caused us to miss our connection in LA, although just barely. We had to wait onboard so that we could use the same gate that our outgoing plane was departing from. If we had just been sent to a different gate we. Oils have made our original flight. So, they put us on a flight to Chicago because there were no more flights to Minneapolis. Then, once in Chicago the incoming plane was delayed and we sat on the tarmac for 40 minutes before deplaning. Then after an hour delay we were told the crew was on the ground and we were boarded. Sat in the plane for another hour, then we’re told we were still waiting for crew members that were delayed so we deplaned again. Another 90 minutes past and we got back on the plane and sat for another 45 minutes. We are finally pulling away from the gate. Hallelujah!"
缺點： "The information that was given was awful. Why would AA send a broken plane to ABW?"
優點： "The overall service x"
優點： "Excelente fiight"
缺點： "Door change from terminal D to terrminal E Flght departure delayed"
優點： "Quick short flight efficient, got from A to B for the same comfort for the price I paid so I’m happy"
優點： "I was comfy on Philly to Venice flight, no one was sitting next to me"
缺點： "Staff at Philadelphia was rude when I asked for upgrade options the desk attendant told me " you should have booked 1st class from the beginning" in a rude and belittling demeanor."
優點： "Dinner was decent"
缺點： "Breakfast seemed poor."
優點： "The flight was ok with no issues once we were in board"
缺點： "We hot there in plenty of time for our 7 am flight and were bumped to a 12.30 pm flght. When we returned to book in we were being accused of missing our flight. Finally got vhecked in what a pain"
優點： "Gate flight updates"
缺點： "No information on luggage even though they knew luggage was not received in London They could have sent me an update instead of having me wait at carousel for 1:30 hours waiting for my bag to show up"
優點： "The beauty that is Oregon."
缺點： "The fact that AA had an issue with THEIR plane which caused me to miss an already booked connecting flight. I ended up spending SEVEN hours in Phoenix waiting for a different flight to take me back to Tampa. The least AA could do is offer to pay for my supper or even a snack ANYTHING would've been nice. It's called customer service. I understand things happen that are out of our control, I also understand what it is to help make people whole or happy."
優點： "Both American flights (on Airbus 321, I think) I've taken in the past two weeks had comfortable seating with great legroom. My knees were not knocking the seat in front of me! Seat width also comfortable. Not sure how I lucked up on both flights!"
優點： "The plane and facilities were all very nice."
缺點： "Requested a raw vegetarian meal when prompted but message was not delivered to airline evidently. Flight attendant did not attempt to find alternate meal and implied we had not followed proper directions."
優點： "Flight was direct and on time."
缺點： "Waited 45 minutes at baggage claim before the carousel even began to move. Not much legroom or personal space."
優點： "Food and drink"
缺點： "Seats hurt after s while"
優點： "From Miami to Chicago we had to land to Indianapolis due to the plane running out of fuel and also they have to fix something minor . Waiting still in the plane watching a cartoon they play for us to go back to Chicago ."
優點： "Flight was smooth and are on time."
缺點： "Consuming and long baggage clai. No one man if baggage claim desk."
缺點： "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
優點： "Getting off of that plane."
缺點： "I understand delays happen and are sometimes out of your control. However, customer service is something that you can, should, and must control. I witnessed a lack of self control of the American employees (including a Supervisor) and every point of my trip w/your customers. I was embarrassed for the American executive team."
缺點： "Customer service unwilling to change flight during hurricane."
優點： "Not a good experience so nothing"
缺點： "AA failed to allow me to check in at initial arrival in Grande Prairie airport so I had to rush to get a boarding pass in Calgary where the AA agent told me it was not an AA problem and sent me back to WestJet. WestJet discovered that it was an AA problem and returned me to the AA counter where it was resolved. Then I had to rush to catch the flight and missed any opportunity to have a decent lunch between flights. Then there was no food offered on the AA flight to Dallas."
缺點： "Booked flights together yet sat apart.. kid kicking back of away just uncomfortable"
缺點： "The flight was delayed 2 hours and the gates were so crowded. Plane was very crowded, my luggage almost went missing"
缺點： "Always delayed"
優點： "AM staff were helpful and pleasant when I asked questions."
缺點： "Was delayed for several hours then when the plane showed up the flight was cancelled. I was not given I decent deal I was put on a letter flight when in actually I made if home earlier because of a desk woman who noticed I she could help. I was given a small sandwhich it was already late at night. No place to stay nothing while stuck in Dallas. Ended up going to philly then Newport News."
優點： "my upgrades, I love them, thank you"
缺點： "mini pillows and eye masks :)))"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Flight was on time and inflight entertainment was very enjoyable"
優點： "The one flight attendant was good."
缺點： "Everything else needed improvement"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "On point booking, no issues"
缺點： "The flight was delayed so I missed my connection, spending 6 hours in the Houston airport"
優點： "No problems"
缺點： "No issues"
缺點： "Delays in flights were a disappointment"
缺點： "Sits not suitable for long distance travel"
缺點： "Missed connection due to mechanical"
優點： "Comfortable airplane even in economy. All on time and good service."
優點： "It got me where I needed to go."
缺點： "Very crowded, packed in like sardines and the plane was uncomfortably warm!"
優點： "Timeliness and staff were the stars"
缺點： "Having to use your own device to watch a movie"
缺點： "Was a disaster we’re stuck at the airport for 3 1/2 hours delayed the flight.... gave us a vautcher for 10$ canadian by the time everything at the airport was closed for food. There were no space for our luggage. Spend 12 hours at airports from Victoria to Las Vegas."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Extraordinary efforts to accommodate bags in the overhead bin."
優點： "Friendly staff. Quick."
缺點： "Waiting 15 minutes before. Able to unload"
優點： "GREAT crew members"
優點： "Flight left on time and attendants friendly"
優點： "The crew was excellent. They behaved with humor, grace, kindness and professionalism."
缺點： "The seats are sooooo cramped and uncomfortable."
缺點： "Crew wasn’t that helpful."
優點： "fast take off and good service."
缺點： "The 2 hour delay"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "There was no in-flight entertainment option on this leg of my journey, which makes a four-hour flight seem long."
缺點： "We were not informed about the cause of the delay without asking at the departure desk and other carrier planes flew to San Francisco while our flight continued to be delayed. The posted time also was erratic both at the airport and on the app for the people meeting us. Luckily our time was flexible so though frustrating and inconvenient we managed OK."
優點： "The crew were very professional ad seemed to be having a good time. Flight was on time. The passenger compartment smelled ok. it was tolerable"
缺點： "The seats were new on an old plane. They were very firm and really thin compared to older designs. I suspect it allows them a new extra rows. It was tight and I am not big. Cows in a shipping tube? Almost. Also it was noisy, so bring those ear plugs and noise canceling earphones."
優點： "Direct flight. Took off on time and landed early. Decent amount of leg room and friendly staff. Overall very smooth experience."
優點： "Comfy seats"
缺點： "we waited in the runway for over an hour, my bags also didn't make my connection, the crew never apologized"
缺點： "It would have been great if a movie was provided."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Check in was a disaster!"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "Poor boarding service"
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Flight was on time or early which is just what you want"
缺點： "Nothing to say here"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "This was the worst and most stressful trip of my life. Heard of Murphy's law? Everything that could go wrong, did go wrong. And did go wrong again. And again. It wasn't my fault or the people's fault, but an unfortunate chain of circumstances. And United personnel helped me deal with so many challenges and went above and beyond their duty. On the trip to Calgary my flights were delayed, I was denied boarding or the flight was canceled. It took me 3 days to get to my destination and this happened after I arrived 4 hours in advance for every flight, but the first one. I did everything I could in my power, but my best was not good enough. And so when my rental car broke down two hours before my departure, and I failed to start it, I took a cab to YYC and hoped for the best. And United didn't disappoint. They listened to me, respected me and tried to help me as much as they could. My leg cramped and I was not able to cross the hallway to the flight, just as the boarding was starting. The board agents called the wheelchair, walked over to me and tried to calm me down, just as they were wrapping up boarding. They then checked my luggage and held me by the hand all the way to the airplane,"
缺點： "Once again, the agents did the best they could given a set of highly unusual circumstances. Yet the flight was one hour late for a very predictable reason. In the winter it snows in Calgary. You have to de-ice the plane. This takes time. Yet, the airline treated snow as emergency and didn't allow time for that. One hour delay stressed a lot of people out and canceled their plans. Do allow for more time for travel in the winter. It is cost effective and leaves customers happier."
優點： "Nothing about 9 HOURS in an Airport is great! I walked from where I landed coming from Calgary, to terminal 2 Gate F 17 because that was where the flight to Lexington was to leave from. Then I got notice it was leaving from terminal 1 Gate B 24 so (I'm sure I walked a mile there) to get there. Waited for a number of hours checked my phone and found the departure was back again at terminal 1 Gate F 17!?!?! So I walked another mile back to where I started. At no point was I offered a drink or meal voucher for the 9 hour delay/inconvenience in my flight to Lexington ky. Suffice to say that I will NEVER go on any flight if I have to go back through this airport. I also have horrible knees, which all the walking did not help."
缺點： "I would like to say that as a person with a disability, there is not any support for help getting around. They have plenty of for lack of a better term "golf carts"; but no one utilizing them. Not that I am a world traveler; but this airport could take more than a page from Calgary international in terms of support to those with disabilities. I will NEVER and I do mean NEVER go through something like this again. I expected to be home in Lexington at 5:00pm and did NOT arrive until midnight.??!! This is in my opinion quite unacceptable! What a way to spend a hard earned vacation day! Thanks Luanne Steele"
缺點： "We were at the counter 57 min before flight. They would not consider letting us on the flight even though no one else was in line. My father had a heart attack and i was trying to get home. Zero bending the rules."
優點： "I was upgraded to 1st class"
缺點： "I was not able to check in on the day before. Flight was delayed because flights in and out of SFO had ceased. We we not given any other information. We didn't know if it was weather in the airport was on lockdown. No one was at the customer service desk. The gate agent said they would not rebook but did not know when the flights would resume"
缺點： "I had to take a different flight to make my destination on the same day. I landed 6.5 hours later thanks my original flight."
缺點： "The fact that my wife and I were not able to check in at kiosk is a technology problem, and then we waited in line forever as United tried to deal with other large group of problem customers. Because if their bad service we missed cutoff, even though I had already checked In and we had no checked bags. We We were forced to pay for hotel our of our pocket, get another rental car, and change itinerary to have to go through Denver to get back to Chicago and arrive a full day later, causing havoc with work schedule and coverage for kids. Thumbs down United! I used to be 1K with you, this Is why I don't fly this airline often."
每天清潔，並在 卡加利飛往 台北的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 卡加利飛往 台北的機上會提供口罩
從 卡加利飛往 台北的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 卡加利飛往 台北的彈性機票