Positivity of check-in and Boarding personnel. Boarding personnel assumed you were flying Economy rather than Business. They need to read the ticket class.
You did a great job JAPAN AIRLINES. Looking forward to experience again your utmost service in air!
Flight from Tokyo to Dallas pleasant. One Stewardess offered 1 type of breakfast fried noodles. While another one thought no one approached me but asked if I want noodles or eggs for breakfast. In other words..not same offerings. Upon arrival in Dallas..no wherlchair assistance. Had ro walk from tarmac to terminal, to Immigration, Customs then baggage claim..no help.
優點： "The seats were comfortable, the plane was empty so could move for comfort"
缺點： "The food was not very good, the airplane was empty, but assigned seats to fill rows while spouting nonsense about social distancing"
優點： "Everything was amazing! Crew was helpful, thoughtful and kind."
缺點： "Nothing. It was great. Strongly recommend."
優點： "One of the JAL ground crew was fantastic at Narita airport. I didn’t have enough time to get on my next flight. She provided me full assistance to take me to the connecting flight gate on time."
缺點： "Several flight attendants gave me wrong drinks."
優點： "I had to cancel my trip but I couldn’t return any money for not used tickets, lost everything."
缺點： "Money return policy"
缺點： "Had serious and consistent blockage to receive seat assignment from AAirlines. Round trip ticket with JAL but they code shared lax to tokyo with AA. Later AA refused to let me change THEIR seat assignment (3 scattered middle seats in economy). unless I bought an upgrade. They also said tic"
優點： "The crew and food both are amazing."
優點： "The crews were very kind and helpful."
優點： "Two choices of meal and friendlier staff. Props to JAL."
缺點： "No service. No drink, no snack, flight delayed. Missed last bus from airport to station at base where stationed. No happy"
優點： "Felt welcomed"
缺點： "Just felt a little cramped but not to bad"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Friendly, clean. Great movie selection."
缺點： "I wasn't allowed to reserve a seat - apparently they don't allow Kayak customers to reserve seats now. I was forced into a middle seat and was uncomfortable and dehydrated the majority of the trip. Nice girl at baggage check said she'd ask a manager to move me, and to let them know at the gate, but the people at the gate said no. I felt discriminated against because I didn't book through them and/or I'm not Japanese. They historically love to put mushrooms in their food, like a fetish. This left me with one choice for the entree - some version of oyakodon - eggs and chicken. In my box there were two enormous chunks of fat/skin and another unidentifiable part of the chicken, and about the amount of edible chicken as 1 1/2 nuggets from Chick-Fil-A. There was more lotus root than chicken, so basically I had a box of rice and scrambled eggs with garnish. For the second meal, it was the Yoshinoya gyudon - a small serving of thinly sliced beef with rice. If I bought this fresh at a Yoshinoya restaurant, it would cost about $3. It's the rough equivalent of serving you a McDouble - cheap and filling and a coin toss if you get stomach pains. I lost that coin toss. Unless there is a big fare difference or I find out that their reserved seat policies are changed, I will choose ANA or another carrier. I used to enjoy JAL, but I cannot abide by idiotic decisions that seemed designed to punish people for using 3rd-party booking sites or who are not Japanese."
優點： "Great crew. I easy transfer!"
缺點： "Food was not great."
優點： "Good food and movies. Flight attendants were great."
缺點： "Tight seating and it was hot. No way to control individual airflflow"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
缺點： "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
優點： "Everything was excellent no complaints"
優點： "Crew very polite, friendly and respectful."
缺點： "Flightsame as"
優點： "I would recommend to everyone JAL"
優點： "Riding on the 787 was superb."
優點： "The seats were comfortable for economy, but that's about it. Unfortunately, everything else ranged between mediocre and okay. For non stop to Japan, I'd rather fly ANA."
缺點： "The whole entire class system that they are beholden to as if we're still living in feudal Japan. Swiss & Lufthansa serves more meals and at higher quality than JAL. The drinks were also blah. JAL focuses more on their Business Class and First Class Passengers. Even their luggage comes in first."
優點： "Nicest crew I have ever seen!"
優點： "I love everything from JAL"
優點： "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
缺點： "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
優點： "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
優點： "The workers are always wonderful."
缺點： "Food was not as good as in the passed."
優點： "A meal on a two hour flight is an amazing perk!"
優點： "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."
優點： "Everything about the Japan air portion of our trip was excellent."
缺點： "No problems whatsoever."
優點： "I was early to check in . But the check in was slow and I. Had to run to my plane ride .. and had no time to shop"
缺點： "The service was so so and food was lousy"
優點： "The crew was very nice and solicitous and helpful. This is my third trip with JAL and I. Happy about it."
優點： "Enjoyed the greeting, politeness and food"
缺點： "More English speaking would be preferred"
優點： "Always a pleasure to fly on JAL. Despite a cramped seat in economy, the flight attendants made up for the uncomfortable seat. They are attentive, helpful, and courteous. Time went quickly."
缺點： "Seats are too small for tall travelers."
優點： "I asked for a window seat but if was not available. I was told to go to an information desk which were not too close and it turned out that they couldn't help."
優點： "Excellent custumer service including cabin attendants' attentiveness and pilot's warnings of turbulence. Great in-flight entertainment. I liked the special touches such as the small snack and water bar available throughout the flight, and the breakfast Kumamon special. Clean bathrooms are very very appreciated."
缺點： "The only bad experience was when we were boarding, and I asked whether I could take a newspaper and the business class flight attendant snidely said that it was only for business class. I understand the comment, but her expression and tone were unnecessary."
優點： "Crew ok need dim liggts more like American airlines does they donnt realize how long travel times from us especially from chicago to toyko"
缺點： "Everything else ok"
優點： "Crew members were very nice. All staff members definitely embodied the courteousness and professionalism of Japan. The house slippers were a nice touch and we really enjoyed the large movie selection. The miso soup with meals was great! Overall really enjoyed our flying experience with jal and would fly with them again."
缺點： "The food for our return flight from haneda to Honolulu was definitely subpar compared to the food we had on our first jal Honolulu to Hong Kong flight (layover in narita). Also the plane was not as big and older so we didn't have the touch screen. We were quite impressed on our Honolulu to Hong Kong flight, then were a little let down on our haneda to Honolulu flight."
優點： "Service and polite staff."
缺點： "Not much space between the seats for my long legs."
優點： "Even at economy class everything is all inclusive, meals, entertainment, even alcohol. Fast service with a smile. They will go to any length to accommodate your every need."
優點： "the Crew as always on ANA flights is amazing"
優點： "Awesome crew"
缺點： "Old seating"
優點： "The ANA crew is pretty awesome. They are super nice and professional. I would 12 out of 10 travel with ANA again."
缺點： "Nothing really"
優點： "The crew was professional and super friendly."
缺點： "Our bags had arrived early, and were waiting at the service station. However, there was no one there in the rooms and our stuff was left outside the door. We have pictures of our bags left out. It’s kind of a bummer that our stuff was left unattended. Someone could of grabbed it."
缺點： "This was a much more pleasant flight than I had from DC to Tokyo back on Jan 15"
優點： "Always excellent Japanese service."
缺點： "No entertainment system, only one channel for everyone in the middle of the airplane like in the 80's. No reclining seats, sit straight only, but decent leg room, unless you are taller than 6ft."
優點： "Seats were comfortable, crew was good"
優點： "Crew was amazing and very comfortable seat"
缺點： "Food can be better and Entertainment was poor There should be more choices available. WiFi was spotty only 150 MB was available after paying. It should be free in business class like other airlines"
優點： "We asked for the seafood meal option. Great food and we were served before regular meal service. The ANA staff was unfailingly polite and helpful. The economy class seats were surprisingly comfortable and the entertainment options were well-rounded. We hope to fly on ANA again!"
優點： "I have An excellent services from two of stewardess on the plane her names is Miyuke if m not mistaken short hair always smiles she is an asset made me comfortable and kiyeke if am not mistaken up hair she is always smiling and has nice conversation. They’re appreciated. Keep improving ANA, i’ll Change to choose anytime to visit Asia country. Thank you."
優點： "A taste of Japan food."
優點： "Economy seats were spacious and same size as Economy Plus seats of United. Clean. Crew was amazing, helpful and friendly."
優點： "Comfortable seat space and food is great"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Crew amazing and food very good."
缺點： "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."
優點： "Good service"
缺點： "baggage was broken."
優點： "There was a air hostess I wish I knew her name I was seated at the very back she really took care of me she thought I was sick she kept asking me am I ok Flyer NH 175 LAX / Nairta because I did not eat at all the food was good don't get me wrong all Airlines should have people like her"
缺點： "My flight arriving Narita was lat but I was taking care everything was a range excellent again"
優點： "Seating was comfortable, staff were very attentive and obliging, offered tea, coffee water etc frequently. Blankets were also on offer. No comments to make in food or entertainment as not on offer ( as a domestic flight would not expect them)."
優點： "Staff were pleasant. Flights left on time. Really enjoyed the ANA lounge in Haneda."
缺點： "The food met airline standards, which are generally pretty low."
優點： "Crew attentiveness; relative comfort (could be better - but I've had worse); variety of movies"
缺點： "I'd like greater variety in food choices"
優點： "Ease of boarding; large overhead bins; relatively comfortable seats"
缺點： "Packed plane - every seat taken"
優點： "Crew are nice, helpful and polite"
缺點： "Airport problems turned it into a very long flight. We circled around Narita for hours"
優點： "Bigger plane..or more room between seats.. Great service. Next time will try to go both ways in ANA"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "I love this airline! The flight attendants are so polite and cute and the whole ride was a great experience."
優點： "Very nice plane, enough room, didn't feel cramped"
缺點： "Had to switch gates 2 times"
優點： "The crew were friendly and attentive. The plane was clean and comfortable. Great movie choices."
缺點： "The long security lines in Tokyo for transfer."
優點： "Very nice flight attendants"
缺點： "Seats don't recline in economy section. Seat slides forward, but seat back is fixed. Very uncomfortable for 10 hour flight. Breakfast was very smelly"
優點： "Flight was very good - enjoyed meal and entertainment"
缺點： "Signage at Honolulu airport is unclear - -difficult to find connecting terminal"
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "The food was really good, service was great, and nothing to complain about"
缺點： "I don't have any complaints"
缺點： "Exit door seats, which are normally good, were extremely close together. Very uncomfortable."
優點： "The work ethic and sweetness of the stewardess , aways happy and work together well. Very detail in saftey and checked everything. Very good in caring for all in flight"
缺點： "Great food. Really good , gave menu to choose from. , other airlines will say chicken or beef and you pic ..... Great price on my ticket. Most my flights are 1200. Got my ticket for 862. I very happy"
優點： "Good staff, good service, good entertainment"
缺點： "Although my partner and I bought our tickets together and booked them almost 9 months in advance, we were not seated together, which made the flight more difficult and uncomfortable."
缺點： "Tokyo to delhi flight seat does not recline all way as compare with Tokyo to San Jose flight."
優點： "On time，no delay. Food is good. Crew is concerned about passengers when I request to change to an aisle seat，though my request is not fulfilled. I still appreciate the crew's effort."
優點： "Excellent service and flight experience!! Thank you."
優點： "Everyone crew members was very friendly and helpful. I"
優點： "ANA has always done a fantastic job, mfrom customer service to the food to checking you in."
優點： "Excellent food and service"
優點： "Need to step it up with the food, don't have time for shitty service this day and age"
缺點： "Getting overcharged on surfboards, shitty food, should have free wifi give me a break"
優點： "I liked that they feed us good food, and we were feed several times. We were also offered several drinks, and all the flight attendants were extremely nice. We would fly Ana airways all the time if given the chance. Seats were very comfortable and spacious."
缺點： "I liked everything, everything was excellent"
優點： "Good guidance"
缺點： "There's no boarding zone?"
優點： "Great plane Great movies Great seat"