stewardesses that can actually understand spoken English
My flight was cancel on American , rebook 4 time? Whe to the airport each time to find out flight is canceled again, ridiculous X just ask for a refund
JAL staff is always super professional, polite, and helpful. The ground staff in Japan were exceptionally helpful by solving our connection problems perfectly.
Same thing about the seats. Why can I select seats and then those choices not be honored?
plane air was too hot with mask on hard to breath with mask!!!
All liked. It was very good 😊
缺點： "flight didn't even happen"
缺點： "American airlines, No entartainment, no hi hello from the crew, no food, not even water... Funny guys, why the have flight people inside the plane :) domestic airlines are always joke compared to the world domestic or overseas...."
優點： "Every thing in airplane was wonderful. I would like to recommend this airline to my friends"
缺點： "You are best ."
優點： "Typical flight and all went well."
缺點： "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."
優點： "The crew and food was amazing, with ample entertainment selections."
缺點： "Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats."
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
缺點： "No additional comment"
缺點： "Entertaining in English"
優點： "Everything. I always enjoy my flights with JAL."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The crew was excellent."
缺點： "We almost missed our flight to Kona, due to a malfunction in the plane from Chitose to Narita where we were disembarked. We were not aware or made aware of the distance from the domestic to international gate. We were told to take the 1830 pm flight to connect. We almost got a heart attack from running to our very far gate. I wish we were made aware that a shuttle bus would have been available to go to the international gate."
優點： "People were friendly - from check in right through to disembarkment."
缺點： "Not applicable"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Very family friendly. Good entertainment system."
優點： "Food wasn’t bad and flight crew were polite Flight took off around the time intended. Boarded and deplaned passengers quickly"
缺點： "Flight was too warm for 11hrs and I had to ask for temp to be reduced. Very stuffy Didn’t have sparkling water after 4hrs or ginger ale"
優點： "Comfortable business class seat. Flight was on time. That’s what I wanted."
優點： "Able to watch Three Billboards, Darkest Hour, Shape of Water, Wonder, and list goes on and on."
缺點： "The seats on the 787 were much more crowded than on the 767."
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Jenny was the most wonderful flight attendant in Business Class! She checked on me constantly and made sure I had everything I needed."
優點： "So cramped. Very uncomfortable flight."
優點： "Nice staff."
缺點： "Economy seats very uncomfortable especially for long distance flights - barely reclining. Seat selection very painful - can do it online, have to call up to 48h before glight with roaming fees if already abroad. Food okay - nothing Japanese. Movie selection could be richer and better."
優點： "No major disasters, comfortable seats, on time."
優點： "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
缺點： "The flights were everything I expected and more."
優點： "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
缺點： "There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy."
優點： "I was very impressed with the courtesy and efficiency of the pilots and crew. Staff were very helpful and polite. A very good experience overall."
缺點： "The stewardess making announcements overhead on the PA system speak very softly and can be very difficult to hear and understand in addition to their accent. I know the safety cards are available for that info but the "in-flight" announcements are the ones that I worry I'm missing important information due to my misunderstanding."
優點： "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "When I checked in for my flight it was fast, efficient and friendly. Their Manila staff is awesome! I was very impressed and happy with their service. I will be using JAL again."
優點： "Clean and nice staff"
缺點： "Seats separated from my friend for 14hrs."
優點： "Once again the service from the flight attendants was perfect."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
缺點： "The seats were small. But then again, I think that would have been a complaint for all airplanes."
優點： "The most polite and attentative flight attendants and great food options."
優點： "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
優點： "Service was wonderful! Domo arigato gozaimasu. Aloha, Cary"
Amazing service, food, and experience!!!
Rude gate staff, not much service on plane
They let me board first because I'm a cancer patient & 75 years old. That was greatly helpful.
缺點： "The seat, the food, the services, the boarding could have been better!"
優點： "Nice, clean efficient. Comfort was good."
缺點： "The crew was great but pretty impersonal. Not a great selection of movies."
優點： "Crew super nice, appreciated all the free food that was provided during flight and hot towel."
缺點： "Comfort of seats"
優點： "Crew was great and economy seats have above average legroom."
缺點： "Bathrooms could have been cleaned up a bit."
優點： "Everything. Seat...crew...food...all of it."
缺點： "Can't think of anything. All was great."
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
缺點： "The seats on the plane had ample leg room, even in economy. The service was excellent. The staff was very polite and efficient. All of this made for a pleasant experience even for the long trip. Thank you Korean Airlines. I would recommend you to all traveling overseas."
優點： "Would appreciate if they can provide a list of possible menus to choose for the meals. Consistencies on bagage claim info, and changes in boarding gates."
缺點： "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
缺點： "The touch screens were terrible"
缺點： "I would have given a 5 Stars for comfort if the cabin temperature is at least cooler not dry. Please please look into it."
優點： "Got exit row seat. No extra charge."
缺點： "Everything was great"
優點： "Everything except boarding."
缺點： "Check in was very slow, the flight was late and missed connection"
優點： "flight crew service and timeliness of the flight, email update on flight status"
缺點： "baggage claim was very slow took about 45mins to receive bags after arrival to JFK"
優點： "I have flown a great many long haul flights and this airline is right up there in the top ranks. Excellent flight crew and comfortable seats."
優點： "Airline provided rooms and a good breakfast before our rescheduled flight. Had personal service by KAL personnel in re-routing our luggage. KAL personnel always told us the truth about our situation."
缺點： "Flight was cancelled and rescheduled through Taipei with another airline 12 hours later."
缺點： "Our flight got delayed 4 times and we moved gates 3 times. The communication on which gate we needed to go to wasnt good. We almost missed it cause we didint catch the last swit"
優點： "The new plane was amazing on my way back from Singapore to Chicago. The staff is extremely courteous. The food was good which included some traditional Korean food options and some western cuisine."
缺點： "On my way from Chicago to Singapore, they had an old plane and the business class was mediocre at best. The seats were uncomfortable. They were stacked side by side and did not have a "personal pod" formation which in my honest opinion is quite a waste of thousands of dollars you paid to travel. Additionally, the entertainment was just okay. There were not too many great options of movies and for the old plane, the screens were really bad."
優點： "I liked that it was a seemles, smooth and easy operation during the entire trip from departure to arrival. Thank you for making traveling a pleasant and dreamy experience!"
缺點： "There wasn’t anything I didn’t like."
優點： "Korean Air staff was very nice and helped me as a disabled passenger."
缺點： "Was on a 777 both legs and they have very little padding in the seats which makes for a sore butt."
優點： "I love that you get meals and snacks. A lot of airlines really skimp on this, and you are left miserable, hungry, and thirsty. Korean Air will bring you drinks outside the service times set. Free additional bottles of water as well. The service is excellent, the meals are good, and I absolutely love that you get slippers, toothbrush, toothpaste, and even free headphones should you forget yours. Top service! Good meal portions! I also like that you have 3-4 different meal or snack options each service. CLEAN BATHROOMS!!!! Also, the flight attendants are very polite and courteous. You never feel like they just don't care. They even help with families traveling with small children. A+ guys!"
缺點： "I really have nothing negative to say about this airline. They are my favorite, and I fly with them every time I am able, 7 times international to date."
優點： "Lovely people and service. Everything run very smoothly and on time. Appreciated the meal, even though it was a shorter flight. Felt very welcome traveling so far from home. Thanks!"
優點： "A lot of staff, with personal service (even if you come and request a soft drink, they will bring it to your seat). Good entertainment."
缺點： "Seats were very uncomfortable, unsuitable for a 12 hour flight."
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
缺點： "It was very hot journey, as the air conditioner seemed not working properly. Hope this should be improved in future flight."
優點： "Everything was so good.food, service, crew, entertainments etc."
優點： "-KE accommodated an unexpected date change very professionally -plane was clean and crew courteous"
缺點： "- food portions were very small -no between meal snacks -economy seat pitch was decent, but seats were hard -music selection was poor/unimaginative"
優點： "The crew performance"
缺點： "15 minute delay"
優點： "I'm just about 6ft and really do appreciate the plentiful legroom on business class."
優點： "The meals were really good for plane food, the flight attendants came around often offering water or juice, and really competitive price for tickets."
優點： "Everything works fine except the language that has been used to communicate between the passengers and the staffs."
缺點： "It would be better to speak more in english than in their native language for proper communication between the crew and the passengers."
優點： "Cabin crews are very kind."
優點： "upgrade the food quality"
優點： "Everything went very smooth and easy! The ride was relaxing and went great!"
優點： "Staff great"
缺點： "Food selection"
缺點： "I bought my ticket last minute not realizing that my lay over in Korea was 12 hours I arrived in Korea at 5:30 am, stayed at the airport , slept , walked, ate, sleep patiently waited for my 1930 boarding I finally boarded and was told in their broken English that I am going to be inspected I was thoroughly searched, my pursed was inspected, my body was inspected ,the asked me to open both of my hands and they run a white strips into my palm( I'm a nurse ) and the first thing that entered my mind was they were checking me for drug screen I am very bothered with what happened , Korean airlines makes their passenger have a long lay over and at the end will be thoroughly searched because she stayed in the airport too long How is Korean airlines going to support this insult!!! Anyone tell ne"
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
缺點： "Special meal options really bad. All vegetarian meal preferences including lacto-ovo-vegetarian are treated same as vegan, which is dumb."
缺點： "they don't know what is customer service just they know what is RUDE mean.."
優點： "I like that KE is lenient with the baggage allowance of 23kgs per piece that some can still go up to about 25kgs due to measurement system used (Metric vs. US). I also like that KE has bigger leg room even in the economy class."
缺點： "I don't like the fact that KE charges the 3rd baggage (excess baggage) US$200 for only up to 23kgs. Anything beyond that is additional $100 for only up to 32kgs. another $100 beyond 32kgs. I will state for a fact that Cathay Pacific only charges US$150 for the 3rd baggage and is already up to 32kgs. Perhaps this is something KE would like to look into. In spite of Cathay Pacific's excess baggage rates, they have a smaller leg room in the economy class."
優點： "the flight attendants were great, and we had the two seats across in the very back, which is much more comfortable than the three, or the center area."
缺點： "we had terrible turbulence for several hours, and therefore didn't sleep. I know the pilot was trying to find calmer air, but it really seemed like we were descending way too fast. It was a LONG 11 hours."
The service was good during the flight, but booking process was arduous due to mysterious partial cancellation (on the return leg), which took me 1 whole day to connect to the RJ’s NYC ticketing department to straighten it out. The reservation line of RJ customer service said they did not have the authority to un-cancel it, nor refund the ticket. To undo, I would have to email the NYC office and wait 5-6 days for reply, while my departure is 5 days away. Then the NYC phone number given (and I also found on their website) had no one answering, until I got someone in accounting or HR department to transfer me to ticketing dept. Then the seat upgrade at the gate only takes cash, no CC. From speaking with other tour mates, other airlines were given them the similar headache too - cancelling part of the trip without rescheduling options.
Entertainment: excellent. Food: poor
Absolutely atrocious experience. It’s going to be awhile before I think of flying American again.
Once airborne, the flight was uneventful. However, the flight was an hour late leaving the gate due to a weight and balance problem that needed to be corrected by restowing luggage in the baggage compartment. Several passengers missed connections in PHX; no representative from American Airlines (the captain or terminal representative) made an apology for the delay or missed connections. First class food service is poor. Nothing is warmed; sandwiches are all the same (two slices of processed meat or turkey with cheese on a pretzel roll). No hand santizers are offered or provided as was done during early covid restrictions.
Boarding and flight was smooth. Arrived 35 minutes early. Crew pleasant.
I have American Airlines Gold member but I do not think they care for it. No priority boarding, nothing. I felt like I should have gone many other flights which were lot cheaper than it.
The plane was up to date and comfortable. Everyone courteous. Nice trip
優點： "Boarding in Bozeman was good."
缺點： "Couldn’t hear the pilot at all, which was disconcerting through a pretty turbulent flight. Unclear about beverage service; some people seemed to get drinks but no one ever asked if we wanted anything. Finally the app did not work consistently for in-flight entertainment"
優點： "On time, easy boarding. I have always thought they should load the back of the plane first, but I don't think that will ever happen!"
缺點： "We get it about the masks! Between the airport and the airline we hear it 100 times. Taking it down to 50 would be nice."
優點： "Plane wasn’t full, they allowed everyone to spread out in the plane"
缺點： "Everything was good except the delay of the fight itself and then the baggage we received almost an hour later with priority tags."
優點： "The employees were as good as they could be, given the atrocious handling of the situation by American Airlines and its policies."
缺點： "We were 1.5 hours late leaving for an unknown reason (not weather). Then, it appeared that we didn't try and make up the lost time in the air (we also landed 1.5 hours late.) This caused a significant proportion of the passengers to miss their connecting flights. American didn't do anything to help other than offer a "discount" of about $10 off of over $100/night hotel rooms in the Philadelphia area to sleep overnight in Philadelphia. This was absolutely lousy customer service by American, and will definitely make me avoid American Airlines in the future."
優點： "Boarding was average. Cabin crew was very nice and attentive when needed. Flight was on-time. Luggage arrived quickly and unharmed."
缺點： "When will airlines end cramming in as many sardines/passengers in the plane? The seating for me (6"1") was too close to the seat in front. Luckily, the passenger in front of me did not recline."
優點： "The 2 flight attendants who continued to work this flight were amazing. The gate agent in Phoenix was also great."
缺點： "7 hour delay initially because of a mechanical problem, but massively exacerbated by an inability to find crew. Disappointing...."
缺點： "I wish my booking came with a record locator for easy check in"
缺點： "The wifi didn't work at all"
優點： "On time with easy boarding and very helpful staff."
缺點： "3 hours late and I had to pay for my 1 checked bag. The price of the ticket does not include 1 checked bag??!! Seriously price gauging if ever. The airline industry as a whole is ridiculous and NOT user friendly."
優點： "30 year old plane!"
缺點： "No oilers, no individual monitors!"
優點： "Flights reached the destination before scheduled arrival"
缺點： "Chicago airport is a mess. It took us about 3 hours from exiting international terminal to domestic We managed to board a flight just before the gate close. Literally running in the airport. I believe there are people who missed the flight"
缺點： "Boarding could be improved if they would start boarding from the back of the plane to the front after boarding 1st class and Priority this way people would not block the passage when putting their luggage in the top compartments. The crew was not very helpful because I almost went into a hypothermia condition because the air in the cabin was extremely cold. When I ask for a blanket one of the stewardesses said that AA would no longer have blankets in flight which I prove it wrong when I saw in the flight Mai-SDQ blanquets all over the cabin. The soliton they gave me was that they would ask the crew to raise the temp in the cabin, I had to make the request three times and I had to tell the stewardess that if not raising the temperature in the cabin I could have gone into an emergency hypothermia crisis. I had to take another shirt from my carry-on to put it over my shirt to warm me up."
缺點： "5 delays with the flight. Had to Switch to a flight leaving from SFO and pay $60 for an Uber to get to SFO"
優點： "Nice plane, lost of overhead space Friendly staff"
缺點： "Was a few minutes late"
優點： "my seat assignment"
缺點： "wish the crews were more pleasant. some were pretty rude to some passengers"
優點： "I really enjoyed the entertainment available."
缺點： "A 6 hour flight in which we were not offered food. In addition, when it was time for baggage claim, I noticed that my luggage had been damaged. One of the wheels was broken off. I put in a claim and have yet to hear back."
缺點： "The flight promised internet but wasnt available jntil the last 90 mins forna 4.5 hour flight..smh"
優點： "Amazing entertainment selection, comfortable."
優點： "The crew was amazing"
缺點： "The airplane was very old and I couldn't hear or see the "entertainment"."
優點： "The crew were wonderful and very attentive. The food was excellent and served almost continuously - and free! Seats were comfortable and roomy enough to move around. Flight was not full and we were able to lie down to sleep a little."
缺點： "No complaints."
優點： "At least the gate agent was pleasant when she told us she couldn't help us and gave us information to get rebooked."
缺點： "That our bags were late coming off the plane and instead of being able to put them on the connection belt we had to take them up to recheck and rwtag them."
優點： "British Airway, as their partner, made everything perfect."
缺點： "Iberia never picks up the phone. American Airlines always says 'No' first, & sticks with their 'No' for about an hour before being willing to think of work 'round solutions. AA online check-in didn't work, There's always a 45+ minute wait by phone to get AA to answer.. Then the customer service line of Airlines @ LAX had 70+ people needing help, but only one person working. So it was an hour long wait, only to be told 'No' you can't fly. Yet once I walked over to British Airways, they found a way to get me to my destination. Airlines just does not have enough employees and doesn't care."
缺點： "Flight was delayed, but it's not even delay, but the terrible incompetent unprofessional way this was handled."
缺點： "Flight attendants seemed inconvenienced by simple requests like a drink or headphones. The food was downright terrible! Overall rudeness! They lost one of our two bags that we checked in together. When they finally found it 36 hours later, the process to get the bag was horrific!"
缺點： "The flight to NY took too long and I missed the connecting flight to DC. There was no one to help speed up the process through security and customs so I could make my flight instead, I was just rebooked for a flight 4 hours later. I have to drive to Richmond, VA tonight to make work tommorrow. I hate this neglect towards time."
優點： "Badly handled dealy situation"
缺點： "Airplane very clean like new"
優點： "Very comfortable and nice staff"
缺點： "Had a 2.5 delay on one of my connectors from NY to Madrid. Was worried I wouldn't make my flight to Vigo on time, but I did!"
缺點： "Super old planes, no had a tv."
優點： "Flight was prompt. Crew was good."
缺點： "Not seated together with my wife. Looked at paying for upgrade, but no seats together."
缺點： "tiny plane with uncomfortable, old seats. no entertainment options on a 3 hour flight. No food options for purchase."
優點： "10 hour flight with entertainment system in main cabin that had no sound. Made the flight feel a lot longer."
缺點： "Carry on luggage does not fit for the whole plane. We had to check and wait for it to be unloaded in the jetway."
優點： "Flight was on time. Easy boarding. Smooth flight."
缺點： "In flight entertainment was below expectations"
優點： "JAL is customer oriented and it's always a pleasant experience. Unfortunately, though the return trip is also JAL, the cabin crew isn't."
優點： "Snacks and beverage"
優點： "I liked almost everything! I loved the timing, the punctuality, the service (besides one person from the service), the food was good. I did not like that it was really cold. Also, I liked the movies they played but it is kind of hard to watch when you are right below the tv"
缺點： "I liked almost everything! I loved the timing, the punctuality, the service (besides one person from the service), the food was good. I did not like that it was really cold. Also, I liked the movies they played but it is kind of hard to watch when you are right below the tv"
優點： "Schedules were always on time, the price was the best"
優點： "Crew friendly and efficient."
缺點： "Flatbed width tight"
缺點： "The only negative aspect of the three hopswas a couple of gate changes prior to boarding... one at Dallas and one at Charlotte and the could not have been much further apart, new gate from the original gate... but it made for a leg-stretcher during a long day of sitting"
優點： "Crew was very helpful and courteous."
缺點： "Nickeling and dimming by the airline -- extra fee for baggage checked -- by the way, airline broke the suitcase; very slow in Las Vegas to get the bags to the right carousel. -- took an extra 45 minutes because airline kept changing carousels. I' m frustrated wit the airline's reservations for seats -- none unless you pay extra. Flying (especially with American Airlines) used to be a pleasant experience. Now it is very hectic -- no reserved seats, cramped seats, little/ no food. I'll drive from now on."
Service, punctuality, and efficiency were excellent. Airline food ...well a choice other than a chicken sandwich would have been appreciated. Otherwise, I will certainly fly again with United Airlines. The staff in Lima for the flight to Houston were absolutely wonderful. Muchas Gracias United!
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
We were waiting 30 minutes at the gate in EWR. All gates were occupied. Such a waisting of resources and time.
I wasn’t able to make my flight because my first flight from Nashville (BNA) was delayed for mechanical error (someone’s chair wasn’t able to stay in the upright position), so when I arrived to New York/Newark (EWR) the connecting flight was gone. Since it was the last flight heading to Norfolk (ORF) that night, I had to be rerouted to Richmond (RIC), which is a 90 minute drive to my home. I will admit the lady working the counter was helpful in getting me that replacement flight ticket and put me in first class. Although I think there needs to be someway of halting a connecting flight if the previous leg is delayed. Yet I can see that would probably start a chain reaction of missing times, which helps no one. I just wish it were avoidable, but thankfully I arrived safe after all the headaches. The replacement flight got delayed too, but that’s because it was arriving late and held the crew for the flight I was getting on, but that’s a story for another time…
缺點： "The temperature on the flight was super warm. I was uncomfortable. I was told that with Layover I would receive my check in bag for Hotel stay. the attendant took a discription of my luggage for other united employees to tell me it would take 3 hours to retrieve my luggage. They didn’t even try to look for it or help me. Then what’s the point of taking my discription down? Now I have to stay at a hotel with nothing on me. So ridiculous and rude."
缺點： "They boarded us in spite of the fact that the flight had been delayed 40 minutes. We were all getting alerts on our phones but were told to disregard it and board anyway. We then had to sit on the runway for 40+ minutes until we could take off. Since we were traveling with two small children, it would have been preferable to spend those extra 40 minutes in the terminal rather than on the plane."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Pleasant, uneventful flights."
缺點： "No complaints."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "Great take off and landing. My ears were not even plugged up after landing. Great piloting skills by the crew."
缺點： "Sits not suitable for long distance travel"
優點： "I love the smaller Jets now that goes to Erie. Less noise love the one seater on the side."
缺點： "To be very honest nothing could be done because you guys did great!"
優點： "Not the flights problem that I have sciatic issues and get very unconfortable, not going to lie I was more uncomfortable than I thought I’d be. Bathrooms were clean and staff was wonderful! Besides the long flight and my own back issues, great flight."
缺點： "If I upgraded to first class!"
優點： "The flight attendant was very sweet and helpful."
缺點： "Every.single.time I take this flight we sit and wait for upwards of 30 minutes for someone to be available to park/unload the plane. The wait is so consistent it’s ridiculous."
優點： "Hearing progress and warnings of turbulence ahead, everything else great - flight attendants especially."
優點： "Great service, quick and easy!"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "No problems to deal with"
優點： "One of the crew members was excellent, kinder than most. My bag made it on the flight in spite of the delay and very tight connection."
缺點： "No plugs in regular economy class makes it hard to use the United app for entertainment."
缺點： "It took 35+ mins for bags to be unloaded in claim area. And I was 1st class!"
缺點： "Plane as dirty and dislike direct tv"
優點： "Upgraded Business Economy was much nicer than regular Economy. The flight got in to Tampa early."
缺點： "Bathroom not maintained during flight. Vomiting child seated behind us (which I know was not the airlines fault, it was gross though)."
缺點： "We waited an hour and a half for de-icing in Bozeman and I nearly missed a connecting flight in Denver"
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Informative Gate Attendant Nice flight attendant"
缺點： "I couldn't take my computer bag on board and had to empty it because of the small space overhead. Bozeman airport was very nice. Easy to maneuver in the airport."
缺點： "Way overcharge for 3rd bag -$150 for single relatively small bag!"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Getting bags checked was a nightmare in Bozeman with United. Way understaffed behind the counter. This is a typical problem in Bozeman at Peaks."
缺點： "Contestant delayed flights. Cancelled flights. Overbooked flights. Threats to cancel flights if people didn't board quickly. And on top of that 60+ people without baggage that was lost.."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Magazine was worth reading"
缺點： "Boarding process is broken. They start boarding on time, 50 minutes before the flight, but the group system they use doesn't get people on efficiently. Both legs of the flight took over an hour before the plane was remotely ready to move."
優點： "The seating seemed a bit more spacious~very much appreciated!"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The leg space"
缺點： "The crew was wildly rude. Like u can tell it was an overnight flight by their attitudes."
優點： "On time. Comfortable"
優點： "Movies on personal device"
優點： "Good solid trip. No issues and went smooth. Your team Was good both ways."
優點： "I like being able to use the United App,"
缺點： "I don't like having to pay for all entertainment in the headrest tvs. The app is much more convenient."
優點： "Warm friendly competent staff."
優點： "Employees were very nice"
缺點： "Seating very cramped I'm six foot one maybe you guys should look at JetBlue"
優點： "smooth check in, effortless boarding"
缺點： "1/3 of a soda can for a drink? Just give the clients a can for heaven's sake! too short a flight for much but the snacks are pretty tiny"
缺點： "IT system outtage, grounded all domestic flights"
缺點： "Hard to sleep, turbulence"