缺點： "Cancellation of Shenyang-Guangzhou flight on the same day was not notified in advance. I had to postpone the trip. I hope that this situation will be notified by phone next time. No matter what country's phone number is"
缺點： "Flown business class 4 times with China southern. But their beds never lay completely flat. Always have a hump in the middle so I raise the back a bit to compensate"
缺點： "Great price getting from a to b."
缺點： "Seats on plane were small and uncomfortable. Checking in to flight was awful."
優點： "The 737-800 was comfortable for the 3-hour flight."
優點： "They put us up in a hotel"
缺點： "We missed the connection due to airline delays. So the flight they're going to get us into Bangkok will happen the evening of the next day. If they can get us the ticket change."
缺點： "Delayed departure and delayed arrival. Landed at a different airport first (due to a storm?) and missed our connecting flight."
優點： "The flight from Los Angeles to Guangzhou was good and food was fine."
缺點： "Food served on Guangzhou-Dhaka sector was not good."
優點： "Excellent caring crew."
缺點： "Limited entertainment selection"
優點： "The food was ok I wish there was more western choices on the menu and sandwiches for snacks in between meals"
缺點： "The gates between arrival and departure terminals are so far apart that if you have a short layerover and your plane is running late you might miss your connecting flight"
缺點： "I wasn't on it"
優點： "The food & The Staff."
缺點： "That my flight was delayed for 5 hours and my luggage went missing."
優點： "Was ok overall."
缺點： "Harbin airport is not efficient. Gate goes out to the cold. The airline is fine, the international terminal isn't .no entertaiment and they wouldn't let you use any eletronic device."
優點： "Great service."
缺點： "Need “brown” paper towels for the bathrooms, not just facial tissues."
缺點： "The movies weren't working. They served one glass of wine. The stewardesses didn't seem to be interested in any issues."
優點： "The flight attendants are good, but the check in crew needs to be more friendly and helpful, with the growing economy boom in china, we will have an increase in tourist to China which cause the air line to be packed, so they need to be much more helpful when attending customers!"
優點： "Seats are comfortable . Food is okay. Staff are very nice. Good value for money."
缺點： "We had an hour stop over in Colombo and they made us wait on the place for the entire time. Exhausting and awful to be honest"
缺點： "Not able to use ur phone in airplane mode!!"
優點： "Movie selections are good. One screen per seat. Have USB to charge your device."
缺點： "The boarding is hard. Need to take a shuttle to get back to airport. But this might be where they saved the cost for lower airfare."
優點： "Crew were really nice"
缺點： "The flight was cancelled for some reason unknown, no one gave us a reason. we left 18 hours later. Lack of communication"
優點： "flights were on time though luggage my be delayed, itwas handled very well."
缺點： "wish the food would be more consistent. the beef w/ rice and pork with rice delicious, but the beef with mash potato, fish with rice or fried noodles with beef wasn't good at all and they happened to be on the international flights."
缺點： "The staff at Check in and security rejected me to check in or passing security due to their low skills finding passport associated with the tickets. The flight also arrived late, causing me worrying about the connection. Flight back to sfo"
缺點： "The overall experience was horrible. As a start - even though we bought the ticket via China Eastern, they claimed no responsibility over the tickets, since it was operated by China Southern. We were re-directed to them to complete the check-in process. The flight was delayed by 5 hours, without fiving no explanation to the customers or any direction at all. The flight was supposed to depart at 9:15 in the evening, at midnight the status on the boards at midnight was still "check in" and the team at the desk were not cooperative at all. Tgank you."
缺點： "China southern is the worst Skyteam member"
優點： "the serivice during the trip"
缺點： "Very limited program."
優點： "Ticket price was great, awesome deal."
缺點： "Horrible seats! Tiny cramped seats with no padding. I'm not the smallest guy out there but anyone over 250 lbs forget flying economy. Both legs of my trip from vancouver to Perth via China on two different aircraft companies on brand new planes had the worst seats so I think it's China Southern specifying the seats. Also 13hour flight there, limited movie choice but on the way back the head phone jack in seat rest did not work. The airline refused to let you use phones, iPads and laptops while in flight! Flight attentents woke everyone up 2.5 hours before landing at 4:45 am to serve breakfast. Would pay more next time to fly Cathay Pacific or Singapore."
優點： "one crew member was a decent human"
缺點： "where to begin? unannounced delay? check. random gate changes with no agents check. missed international connection check. disorderly game of thrones boarding and disembarking? check. i could go on but I need to leave this airport. 14 hour flight became 2 day misadventure"
優點： "I ate food"
缺點： "The food was bland, no flavor, inadequate in service. Kept asking for water/soda and took forever and choked at one point"
優點： "- The attractive fare - Good leg room"
缺點： "- The mediocre boarding procedure with poor match between airport screen info and actual boarding status - Poor food - Absence of EN subtitles for almost all movies - Can't rest my head (seat not high enough) - Limited facilities at international section of Beijing airport"
優點： "Overall good."
缺點： "Seats were horrible. Alll the cushion seems to have disappeared with age. Also no organization for boarding. Basically a free for all. Lots of pushy passengers. I am questioning whether or not the low fare was worth it."
優點： "On time, promotly service."
缺點： "Our flight was delayed although this might not have been their fault."
優點： "Not a big fan of most of the Chinese airlines, but CZ is really quite decent. They are usually on time and things tend to work out. No complaints on this flight."
缺點： "Food, English skills of the crew, unruly behavior of some of the passengers not controlled by the crew. Nothing that was unexpected"
優點： "The boarding was on time and organized.the crew was friendly and helpful. My seats were comfortable even though they were ecomomy class. The food was delicious and more than I expected."
缺點： "Two movies were started but they frozed mid way through and were then cut off. Wasn't a big deal for me because I mostly wanted to sleep."
優點： "Full mean for a ~2 hr flight; very spacious economy seating. Completely unheard of on any/every other airline ive ever taken. Would take again."
優點： "Stewardesses we're extremely courteous & responsive. I was impressed with online streaming system. I was blown away by the free transfer to a layover hotel in downtown Wuhan - we were shuttled like first class. Many of were prepared to sleep at the airport for 8 hrs so this was very thoughtful!"
缺點： "Planes did not pull up to the gate - sometimes shuttle times were exceedly long. Meal quality inconsistent - meals from Wuhan to Bangkok were not appetizing at all!"
優點： "Flights ran on time. Price was less than other airlines"
優點： "Courtesy from flight attendant"
缺點： "Food. Could have been better."
優點： "Wide seats business class"
缺點： "Food, boarding, poor English"
優點： "Extremely impressed with the service and comfort of the flight"
優點： "Nothing there to like"
缺點： "Didn't like anything"
優點： "Warm washclothes & blankets were great!"
缺點： "Did not pass out enough water (apprx 2-3 cups) to stay hydrated for a 14 hr flight."
優點： "It was a really smooth flight and comfortable. the flight attendants were very nice."
缺點： "The food isn't so great, but that's not that uncommon. I was asked to close my shade several times from the very beginning of the flight except that I was wide awake and had deliberately asked for a window seat so I could look out. 15 hours is too long to fly in a darkened environment and especially when boarding in the morning after a nights' sleep. Perhaps handing out eye masks for folks who want darkness is a way to respect the needs of all passengers."
缺點： "Lost the baggage, no where to find."
缺點： "This airline needs to get it together with the delays. To keep it short, I will not fly with this airline again."
優點： "Aircraft was in perfect condition. Clean and the boarding was surprisingly orderly. The disembarkation is a total zoo and the airline would be fined big-time in the USA if they allowed the passengers to move around the cabin while taxiing."
缺點： "The gate agents do a poor job of communicating delays caused by China's ridiculous Air Traffic Control system. If you don't use the free WiFi at the airport, you are uninformed/blind. Also, the Flight Attendants do not enforce the seat belt sign when taxiing. I don't accept that we should write this off as cultural differences. This is a major safety hazard and they need to step-up and enforce the regulations."
優點： "I liked that the plane landed safely and on time."