Everything is so perfect!
Most of my selected seats were changed to seats I did not want.
Super, long line at check-in. Once they opened up the first class window for everybody, things moved somewhat faster. Flight was still delayed by one hour. Flight itself was smooth. Food was good for the first meal and mediocre for the second. JAL flight attendants could speak better English.
plane air was too hot with mask on hard to breath with mask!!!
The crew at the check-in counter was super-helpful and exceptionally kind.
優點： "Nice staff"
缺點： "More Movies and TV shows"
優點： "It was a great service overall!"
優點： "Every thing in airplane was wonderful. I would like to recommend this airline to my friends"
缺點： "You are best ."
優點： "Economy was surprisingly comfortable. Boarding and deplaning were very quick."
缺點： "Not a ton of movies to choose from. Enough, but less than most domestic US flights."
缺點： "Good space with large seats. Good food and service."
優點： "Seating and service"
缺點： "Flight to Haneda airport not Narita"
缺點： "The chairs were just a little uncomfortable, too firm, but everything else made up for it."
優點： "the selection of beverages and the crew are very friendly and helpful"
缺點： "Selection of entertainment"
優點： "The crews were very kind and helpful."
優點： "Great food. Excellent cleanliness"
優點： "The crew was amazing. The meal choices were great !"
缺點： "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."
優點： "Entertainment was good"
缺點： "PA system was used excessively."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."
優點： "JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Great flying on JAL...such great service and sweet attendants. US carriers could learn a lot from the Japanese carriers...they actually make it enjoyable and easy"
優點： "Courteous and professional flight attendants"
缺點： "Long gap between meals. At least they could have provided juice or snacks in between meals"
優點： "Excellent service from flight attendants and crew. food and snacks were excellent. seating,movies and experience was above my expectations. no problems at all"
優點： "Jal should gave me a better resting seat. The connecting flight is too long hours. Very tiring for a 73 years old person."
缺點： "Too long and no rest."
優點： "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
缺點： "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."
優點： "Fast flight"
缺點： "No entertainment."
缺點： "Airplan so old and ac not work super hot."
優點： "I didn't expect neck pillow on board"
缺點： "Seat wilder would be great"
優點： "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
缺點： "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."
缺點： "The father next to me that spilled two drinks on me. I didn't even get an apology. Beyond sold out plane too..."
優點： "The workers are always wonderful."
缺點： "Food was not as good as in the passed."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "Very good premium economy seats and airline service was excellent - highly recommended"
優點： "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
優點： "Good service, good food. On time arrival. Comfortable seats. Great airline."
優點： "Everything about the Japan air portion of our trip was excellent."
缺點： "No problems whatsoever."
優點： "My flight was on time everything went perfectly and there was nothing I could've done better everything is great."
缺點： "i'm kind of tall so I would've liked to of gotten to see with more space especially since there are more seats on the plane available. But other than that my flight was good and I was happy that everything went according to plan."
優點： "Everything went smoothly. Great take off, great landing the stewardess were doing excellent jobs to accommodate us. Will fly with JAL again in the future."
優點： "Me & my family already travel from penang malaysia to kuala lumpur air port, reached KLIA to check in, the MAS/JAL counter told me that our ticket been void by agnet kayak/flight network. Nothing can the counter do till i've to call kayak/flight network. One hour conversation from malaysia to canada. What a wast & replace me with air china. Stupid kayak & flight network."
優點： "Great flight attendants"
缺點： "Japanese food not great"
優點： "Everything was great. The crew was nice and the food was pretty good."
缺點： "Everything was great."
優點： "ANA is nothing but amazing. Great customer service and pleasant ambiance."
優點： "There was lots of leg room. Crew was nice."
缺點： "One of our seats had a broken recliner button."
缺點： "If there was no delay."
優點： "Overall the flight met expectations for service, comfort and food."
缺點： "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
優點： "The Japanese food was fantastic - individual Japanese food selections which I wondered if would be good turned out totally amazing - well done!"
優點： "I would definitely fly ANA again they have a fenomenal service and I love the politeness of the crew"
缺點： "Noisy passengers, no paper towels in the toilets only thin napkins. Limited food options."
優點： "Service was great"
缺點： "Sound on entertainment system did not work"
優點： "Staff Many empty seats"
缺點： "After they told about change my flight to Asiana I finally agreed but I had to walk by myself to Asiana, ANA couldnt at least to make the changes to avoid me long time to stand in line by asiana airlines. I would never recomend ANA"
優點： "Overall the service was good."
缺點： "ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
優點： "Everything on time"
缺點： "no outlet to charge phone"
缺點： "Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline..."
優點： "Great service"
缺點： "A bit warm"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
缺點： "The seats are kind of flat."
優點： "Good service"
缺點： "baggage was broken."
缺點： "First, I did an online check-in and was able to secure a seat for the first leg of the flight, but was able to get any information on my second leg. So when I arrived at the Thai Airways counter to load in my bags I asked the Thai Airways representative about the missing information. His response was that he could not get into the ANA system and that I have to go to the ANA counter to ask for that information. Given that my layover in Narita was only about 45mins landing to going to the gate, I was not comfortable with not knowing if I would be on that flight or not. The Thai Airways representation at the boarding counter did help me a bit and got in touch with a guide in Narita to help me get my luggages and get to gate properly. I wanted to note that we did not arrive in Narita on time due to the high air traffic so the plane had to circle around for 15 mins. When we finally landed I had about 15 mins to get through the custom and ran to my gate. When I received my ticket I was shocked that I got a middle seat on a 13 hours flight! If I have known this earlier I would have paid for a better seat, but since I was not able to check-in online and didn't receive any info about this flight prior to boarding I was not allowed to change on this full flight. In addition, the plane ride was awful. The food was disgusting and the seat was very uncomfortable. The seat did not even recline back! I don't expect much from a short distance flight but for a 13 hour long flight, I at least expect the seat to be slightly better than sitting on a rock against a brick wall. All in all, this was a HORRIFIC EXPERIENCE I went through. The stress and the discomfort on the plane was an experience that no one should ever feel while traveling. It was an awful nightmare on an ANA flight. I would like a refund on this flight with no exceptions. Sincerely, Jessica Saesue"
優點： "Great service and crew. Boarding was quick and efficient."
缺點： "No personal inflight entertainment, but it wasn’t an issue with such a short flight from Sapporo to Tokyo."
優點： "The most impressive is consistenty great service from check in, in the air and online costumer service.. they are very pleasant , humble and genuine, always trying giving what you need."
缺點： "Everything perfect for me!"
優點： "Crew onboard and in Brussels where very nice and efficient."
缺點： "Plane was nice and clean but they should upgrade the standard of the food and there movie selection."
優點： "Excellent, polite service, very comfortable seats."
優點： "The crew are awesome. Flight is on time. The journey was comfortableand safe. No delays"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
缺點： "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
優點： "My flight was really comfortable, thanks"
缺點： "The thing I didn't like it was when I was in Tokyo I stayed overnight I didn't know what I expected for first timer like me I wish they give me some kind of a voucher food, nothing big but I really like in Tokyo though thanks"
優點： "The friendliness of the crews and the cleanliness of the rest rooms."
缺點： "The delay before taking off."
優點： "Excellent check in experience. Lots of leg room in Economy class. Meals were well prepared and tasty."
優點： "Friendly flight attendants, clean toilets"
缺點： "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"
優點： "There were very entertaining channels availabe. Very few in English and non in my native language i.e. Urdu."
缺點： "The food. Though it's Halal but very poor quality you should have to improve it."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "The stewardesses were always smiling and very engaging!"
優點： "Great value, excellent food and entertainment"
缺點： "Chinese passengers, but that has nothing to do with the airline!"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "Meal from KUL to HAN was tasty. The separation of the gravy based dish from the rice was a great idea to prevent the soak up. Personal touch screen responsive and quality definition."
缺點： "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
缺點： "limited movie selections"
優點： "I liked the plane! Beautiful and new, the Boeing 787 Dreamliner was a pleasure to ride in. Staff was as pleasant and helpful as they always are on ANA and despite the long delay due to an engine repair, the ANA staff conducted themselves incredibly professionally."
缺點： "It wasn't such a bad experience for me but the plane did have a mechanical failure and the part was not in stock in Cambodia so had to be flown in. That resulted in a 24 hour delay. The ANA staff were excellent and did take care of us well."
優點： "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
缺點： "Check-in process at the airport was ridiculous ! One ANA staff sends us to wait to a certain counter after looking at our ENTIRE trip (all 3 segments), only to find out 20min later that we were supposed to go to ANOTHER counter, because our ultimate destination was International (USA). Also, boarding passes had to be REPRINTED in Tokyo for some reason. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"
缺點： "The lack of legroom in economy class is a serious problem on long flights. I am only 6' tall/145 pounds, Window and middle seats are are not an option for me. This fact Is a strong disincentive to travel (no, I am not willing to pay the upcharge for the minimal legroom increase, i.e. to make that charge worth paying considerably more room would have to be provided."
優點： "Smooth operations, friendly crew, clean plane, free booze in coach!"
缺點： "Nothing really when flying coach. Second meal now like a box lunch instead of full meal. Cost cutting I guess. Seats are small but not as bad as United domestic. No major complaints."
優點： "From ticketing/check-in to flight crew personnel; they ensure you are taker care of."
優點： "I liked my seat. It was in the first row behind first class. The ticket lady was very nice and patient"
缺點： "I was very frustrated because I thought I had 90 minutes between flights but by the time I got my luggage it was too late to get my scheduled plane. This forced me to wait two hours for the next plane after I had been on a plane for 13 hours."
Boarding process leaving DXB was not the smoothest,otherwise and enjoyable experience
You should add little bit more snacks.
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "I love Emirates airlines and I only registered once for diabedics food I always get it ,the service always consistent but could be better ,aiming for excellence"
缺點： "I think staff could do better ,I think Emirates should aim for excellence I think they still need more efforts to reach excellence ,for me Emirates is number one airline world wide"
優點： "Vegetarian food"
缺點： "If you provide blankets"
優點： "The overall trip was amazing"
優點： "cheuk in 快！吾使等太耐！"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
缺點： "gate was poorly labeled. Screens and boarding card said "E11" but there were 3 gates "E11A" "E11B" and "E11C" and most passengers wasted time trying to find the right one (including "E11C" which was the first gate # passengers saw, and required going up stairs to a different floor to determine it was the wrong gate). Terrible signage, awful experience. Someone should be fired."
優點： "Ladies worked hard"
缺點： "I now understand how the chicken and live stock must feel in their cages and stalls. Perhaps the CEO and management staff must be made to take the same flights in the same conditions in so called Economy class. So much greed! Hoping for the day, Air travel becomes obsolete."
優點： "Everything was great"
缺點： "Emirates service has fallen over the last several years"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Boarding was good"
缺點： "Peanuts !! Ban them please"
優點： "The flight"
優點： "Crew very nice and helpful, food was really good and entertainment was very good. The plane was also very clean, i would definitely fly with emirates again"
缺點： "Being late and have 24 layover at Dubai . Am still at dubai"
缺點： "Peanuts should be replaced with snack crackers as so many people can not eat or come in to contact with peanuts, it’s a health hazard and not healthy. Entertainment on board should have background music"
優點： "A380 flight was very comfortable, with adequate leg room. A great feature for long haul flights. Good food and a very good entertainment system"
缺點： "Good was served late, in both legs. Flight departs at 7 pm but diiner was served after 10 (midnight Dubai time) Which meant our sleep was disturbed and when breakfast was served we had a full stomach."
缺點： "They treat you what kind a color your Skin color"
優點： "Overall top service."
缺點： "A little too directive, exemplified by ordering people to pull down their window shades, for my Americans can mentality. Otherwise great!"
優點： "Food ,seat,everything was just great"
缺點： "I understand that the cabin crew’s job focus is not to serve drinks and food to passengers. However, I would’ve expected well-mannered employees from Emirates. I was on an aisle seat, a steward bumped on my arm quite roughly and he merely continued walking. Not even a word was said."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Love the idea of informing every leg of my flight. Thanks"
優點： "Almost $1400 value items were broken in my two fregile box/bag."
優點： "Lots of movie options"
優點： "Spacious, great entertainment selection, crew is very attentive"
缺點： "Not all seats can lean back"
優點： "the food was wonderful, the economy seats were comfy, and the service was superb. I really liked being able to watch movies and listen to music w/o a charge."
優點： "The food was better than others and beverages were served often. In flight entertainment options were impressive."
缺點： "There was so little leg room that my knees touched the seat in front of me. Everyone in the row had to get out for the window person to use the bathroom."
優點： "Crew was great, entertainment options expansive, food decent"
缺點： "I had 2.5 hours to get from terminal 5 to 4, check in and get to gate. I almost didn't make it. The lines at emirates check in were insane and didn't move for a long time (online checknin was unavailable). TSA at JFK also. Easy slow and my TSA precheck didn't appear for my pass."
優點： "I like the confirt and the on time flight."
缺點： "As I'm pilot and being my first flight in a A380, I would like to visit the plane what was denied by a cabin crew."
優點： "Staff did their best and were polite but ultimately had no solution for the issue"
缺點： "I was unable to get an aisle seat therefore I was stuck in an middle seat. I am rather tall and the man on the window seat was morbidly obese and half of him was sitting on top of me for most of the flight. He also sweated all over me, snoredand snorted for the whole flight. I spent much of the flight standing and now have terrible leg oedema. It was the most uncomfortable flight I've ever been on. the flight was full so there were no reseating options apparently. It was extremely unpleasant."
優點： "Crew was pleasant and friendly."
缺點： "The plane seemed old compared with my flight to Dubai the morning of May 4, 2017."
缺點： "Very cold. Limited new/quality music to choose from..."
優點： "The experience as a whole was great!"
缺點： "My meal option wasn't available."
優點： "The environment was good and clean The food was on time and fresh"
優點： "As above"
缺點： "As above"
優點： "Flight staff was responsive and courteous."
缺點： "Seats are hard. Had to sit on pillow and blanket to soften. Entertainment screen did not work properly (would not follow finger movement - seat 45A. I did not tell staff."
優點： "First time on Emirates. Love the entertainment system and the staff is friendly and incredibly professional. Will travel Emirates whenever I can if I am traveling internationally."
優點： "Great food, entertainment options and personal space"
缺點： "Crew left something to be desired. Didnt check on anyone or "make the rounds", I had to get up and seek them out. Went almost 12 hours between meals and seemed annoyed when I asked for food"
優點： "It was on time."
缺點： "The extra leg room seats I purchased where not as advertised. There was an entire row on front of the that was not pictured on the web diagram."
優點： "Late departure but kept informed. Food good."
優點： "Same thing they serve pork and no other substitute. The crew members are not so nice especially the one serving the food, some are rude to answer when I asked for something."
缺點： "Serve chicken or beef and not only pork for not all will eat pork.3 of us was not able to eat. Thats was not acceptable."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Crew amazing."
缺點： "Food variety should be increased."
優點： "Seat worked as designed Got some sleep Crew was helpful"
缺點： "Better selection of movies; too much violence, foul language, sex and nudity - a better reflection of the food life."
缺點： "Extremely poor entertainment system - mostly old movies. No Bollywood movies"
優點： "Seats are alright... good thing I don’t have a seatmate so I have a little bit more room to move."
缺點： "I miss the free giveaways or little travel gifts that they used to give."
優點： "Crew, food, entertainment were all very nice. 5 out 5."
優點： "The dinner was one of the top two I've ever had on a plane and I've flown business class around the world."
缺點： "I just don't fit comfortably into the pods and for a 14 hour flight that's a pain in the neck or lower. The seatbelts must be adjustable to allow a pod user to roll on his side."
優點： "Crew were friendly and premium economy seats were spacious and comfortable"
缺點： "Clean the toilets more regularly. One time, the floor was wet and not much paper left in the holders."
缺點： "short hall business class not comfortable - flight delayed as usual"
缺點： "Traveling Economy class has really deteriorated. I’m 5 ft. 2 in, and it’s cramped for me!"
優點： "Yup all gud"
缺點： "All gud"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "Lots of room, excellent service, decent food. Boarding was uneventful as was the flight itself. We were late taking off, but made up time and landed on time. Only had 1 hour 25 minute layover so was a bit concerned."
缺點： "Cathay Pacific doesn't do a beverage service before serving dinner. I find it odd to get served a cocktail after the first course is served."
優點： "Some of the staff were very nice. the plane was not full so was able to sleep whole flight."
缺點： "The flight was delayed 1 hour. we get on plane. then an announcement that in previous flight plane hit a bird so they needed to dissemble the plane. we got off plane at 11:26 pm. waited there. received a text announcement it would leave now at 2 am. the staff on site did not announce this information till 12:45 am. we waited and then got good news flight was going to take off. not in a logical way the plane took off all our luggage off the plane. and then could not add our luggage back on to the plane because tsa was now closed. so paperwork for getting luggage was poorly committed. not bright people. I hope my luggage arrives like they say a day later."
缺點： "The a330 is showing its age and the food on board was not good. Otherwise it would have been an excellent flight"
優點： "Everything but the seat"
缺點： "Seat configuration is not worthy of CP business class. It’s the old 777-200, either retire the plane - that would be a shame, or upgrade the seats"
優點： "Crew provided excellent service, seats were comfortable and food and drinks were great."
優點： "The cabin attendants were excellent in carrying iut their work and responsibilities. They were friendly too."
缺點： "I tried to check in online a day before the flight as per email advisory but most of the seats were blocked already and whatever seats left open were only a few and those were tbe ones in the middle or the ones that you need to pay additional. so I decided to check in at the airport but their staff didn’t help much. They still gave us seats away from each other even if I explained that we have some health issues that’s why we need to stay together."
優點： "The food was good."
缺點： "We were sitting at te back and it was very cold. Not sure why. They ran out of chicken for lunch."
優點： "I paid for extra legroom so the seats were fine. The staff was fine."
缺點： "I flew United, not Cathay Pacific. The food. I have had much better food in all five other International trips I have taken in the last year."
優點： "Can't say anything was better or outstanding."
缺點： "Attitude of Crew Manager - Ms Jacky. She thought of me STUPID who did not know how to use touch screen of personal TV. My personal TV's touch screen wasn't working so I complaint to stewardess, who asked her manager, Ms Jacky to come, she resent the system which worked and then stopped again. I again complaint but by the time Ms Jacky came the system started working again so she said "I did not know how to use touch feature. I was touching it too hard."
缺點： "After my flight from Nanjing was delayed the next two flights to Sydney been overbooked and I was put on a flight to Melbourne to then go from there to Sydney. No Lounge access possible and no food vaucher offered. I had to ask to even get a small food vaucher. Bad!"
優點： "The cabin crew was nice, courteous, and professional. The cookie and juice were good. The variety of music was nice."
缺點： "The flight was delayed an hour. Airport crew leaves a lot to be desired. The passenger next to me took up too much space- no fault of the airline tho. The soy chicken was salty."
優點： "Good food, service, and inflight entertainment."
缺點： "Not boarding by zone, made it disorganized and hectic."
優點： "I flew from NY to Phuket via Cathay Pacific which is a 22 hr flight! The crew was pleasant and friendly and took excellent care of my family and I. I would fly with them again anytime."
缺點： "My only complaint, if I have to make any suggestions would be more leg room."
優點： "Comfy seats and the entertainment for economy class were the best perks and price as well. Flight was also on time."
缺點： "The food was just awful. 2 meals were provided and both were chicken or beef with junky dessert. Bring your own food."
缺點： "Traveled from London to Hong Kong. Crew was disinterested and disorganised. No snacks available in galley."
缺點： "it waa just too an old plane. too noisy. dusty. even air preasure was not controlled good enough"
優點： "I guess I can't expect much from what seems to be a low budget airline. The food was OK and the movie selection was excellent. I didn't have any issues with boarding or baggage check in. There was a mix of good and bad flight staff. Sadly, the staff in bad moods were servicing me."
缺點： "PThe bad mood in-flight staff and the uncomfortable seats. During boarding, I asked one of the staff if I can have a window seat because I have motion sickness and aisle seats make me feel ill. She looked at me flustered and said all seats are booked and that I'll be Ok with the aisle seat. On a different CP flight, a different staff was helping a couple switch with other passengers so they can sit next to each other. That would have been nice if they did that for me when I asked for a window seat."
缺點： "Delayed departure Last minute gate change Very very late baggage arrival"
優點： "Left earlier than expected and accomedations with movies and food was great"
缺點： "They were limited with certain meals"
優點： "First time ever taking a roundtrip across the country with this airline and I am ~TO THE MOON~ excited over my experience. Comfortable seats, excellent food, excellent service, excellent movie choices on board. I can't wait to continually book with this airline on every flight I take across the country!"
缺點： "unable to move around, seat was stiff, stuffy in the rear of the plane,"
優點： "comfort and service is always great on cathay pacific"
缺點： "bathroom were dirty"
缺點： "Best guys thanks for evreting"
缺點： "We were late, no TV screens, bad food and I can go on and on"
缺點： "If the disembarking didn't take 45 minutes."
缺點： "Cabin temperature too warm"
缺點： "No options to change booking and the one given was absorbant pricing"
優點： "Service was fine, but we're of no help regarding late arrival and connecting flight status."
缺點： "Boarding was late and the line was unruly. Paths for boarding were marked but once a crowd forms it's impossible to see."
優點： "Everything ok."
優點： "Good service, friendly staff."
缺點： "Istanbul airport is obviously outdated and very crowded. Only one restroom for a huge area around gates 300-309."
缺點： "Same problem as the first segment (see above)"
缺點： "Tell passengers the truth from the start!"
優點： "On time, hard working staff."
缺點： "The usual dislikes: economy seats, crying babies, body odor of other passengers."
優點： "Inflight service was good."
缺點： "Seat was a little uncomfy"
缺點： "Transfer desk in Istanbul is terrible. Poor customer service. It took 6 hours to get transferred from the airport to the hotel."
優點： "All is fine and the crew is wonderful."
缺點： "The breakfast meal upon arrival to Houston was partially frozen. I guess this must have been a human mistake."
優點： "I liked how smooth our flight was, thanks to the flight crew. The entertainment was great and helped pass the time. The flight crew was great and attentive."
缺點： "The food was ok but I wish I knew a way to have vegetarian options. I would have liked some kind of fruit options as well."
缺點： "The flight was delayed for four hours due to aircraft malfunction. Not allowed to use the toilet for five hours."
缺點： "Everything was great. Got upgraded to first class"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Excellent Service & On time Schedule"
優點： "Food was good. Entertainment worked."
缺點： "I booked a window seat but the seat I got had now window. I couldn't do online check-in."
優點： "New and clean aircraft, very good cabin crew and service."
優點： "Great experience for my first international flight."
優點： "Very friendly crew, and a great experience overall totally recommend"
優點： "Food served two times and amazing guys helped us during flight. They're very respectful not like united airlines beat the guy."
優點： "Crew, entertainment, boarding"
缺點： "I had a stop in Istanbul airport and a change of planes The first plane although much larger than the second the set leg room was very tight, for 186cm tall person it was a disaster The second plane however had better leg room and was more comfortable than the first"
優點： "Friendly staff comfy plane"
優點： "The long flight didn't even feel like one. The entire staff was very polite and also very professional."
缺點： "The service, the food, the flight quietness and it wasn't any major turbulence plus the pilot executed the smoothest landing ;)"
優點： "Excellent STAR lounge in Istanbul Good service, once settled. Friendly staff."
缺點： "On line check-in system does not remember frequent flier info. Passport check at gate was poorly managed. Everyone was in waiting area then told to get out and stand in line for passport check. It happened each time so this seems to be their normal process. On flight back they bused us to the airplane and waited for all three buses to arrive at the airplane before allowing anyone to board. Flight attendants helped with moving carry on bags in bins but with little consideration to the items. Completely unorganized boarding process to the point it is worth paying a little more to fly a different airline."
優點： "Entertainment and boarding was excellent."
優點： "That the plane didn't crash."
缺點： "The seats were dirty and there was no entertainment system. In 2017 this is unacceptable."
優點： "The crew were very nice al of them."
缺點： "The seats were to close to each other, so when you watch a movie on the screen it was very close that it will hurt your eyes if you keep watching the whole movie."
缺點： "Flight was delayed by 4.5 hours. We got a few drinks and snacks while waiting. No real information was provided and the flight was delayed by one hour at a time. Kids were tired and hungry. Crew did not help. After a few hours we got some blankets. We had to sleep on the airport's floor. We had to buy food. We did not know what will happen with our connection flights that most of the passengers missed because of the delay. This was a nightmare!"
優點： "Great customer service and food!"
缺點： "Nothing. They were great!!"
優點： "The crew on the flight was trying to do his best - but too late and too little."
缺點： "The flight was delayed in 22.5 hours. No information or instructions where to go or what to do was given. When little info was obtained by shouting of chinese-speaking passengers, it was in mostly in chinese - not English. For 22 hours we actually did not know what to expect. When we finally were told that there is a flight - huge lines to check in. No help with connecting flights was offered. when I asked to reserve a connecting flight - I was put on a connecting flight that I missed anyway because of further on-going delay. When I reached Istanbul - no help was actively offered. I had to arrange my connecting flight. No compensation was offered. When we asked for some food and water, we were sent to the lowest level lounge in Ataturk airport. Very poor Turkish Airlines experience!"
優點： "The food was good, the crew was very professional and friendly."
缺點： "The seats are too crammed and there's barely any room in the economy class."
優點： "The food was excellent"
缺點： "Flight attendants did not respond to the call button. I went almost three hours before getting a drink of water"
優點： "The stewardesses, the food, the entertainment. The dynamic lightning during the flight. The move to get others on the flight to shut their windows for a while so that the rest of us could get some rest."
缺點： "I'm a tall person, so if at some point accommodations could be made to maybe increase the leg pace by a few inches between eats, it would be greatly appreciated."
優點： "The food was amazing."
缺點： "The inflight entertainment didn't work on one of my flights."
優點： "The flight was smooth (good pilots) and the service was great."
缺點： "The space between seats."
缺點： "Our flight was canceled. There was terrible communication from the Turkish airlines staff and a complete inability to handle the situation. The entire flight was stuck in the airport for while without any information. The customer service hotline was unable to help anyone because there was a miss communication from the staff in the airport and our flight hadn't been canceled in their system yet. It's was my worst flight experience to date"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
缺點： "BAD: Leg Room. Seat size and cushion. Food. Air quality/temperature."
優點： "I got such an amazing deal on this flight that I could barely believe how incredible my experience was. Will DEFINITELY fly Turkish Airlines again!!"
缺點： "No problems at all"
缺點： "They ran out of the chicken dish by the time they got back to me. And my seat didn't recline."
優點： "They tried hard to load passengers so the aisle wasn't blocked. Good job"
缺點： "Because limited space, must sit up to eat. They REALLY need to improve trash retrieval so people can sit back & relax. This service was really bad & people had trash for an hour all around us so it was uncomfortable. Too warm too. No blankets used. 13 hrs on a plane is still long if you're sitting."
優點： "Food was great, wish gluten free had been an option! Amazing staff!"
缺點： "The movie selection was excellent. However, were those movies pirated? They had unusual openings that made it appear they were non-copyrighted versions. Not enough leg room."