每天清潔，並在 South America出發的機艙內安裝HEPA高效濾網
KAYAK是個旅遊搜尋引擎。這代表我們會為用戶在網路上搜出超值的價格。我們每年處理超過20億個航班查詢，並且能夠顯示South America 飛往台灣的各種機票價格和選項。
KAYAK的機票「價格預測」工具使用歷史數據來分析從South America 到台灣的機票是否會在未來7天有所改變。這樣，旅客就知道應該立即預訂，還是等候一下。
有些時候，我們所選的旅行日期未必沒有彈性。如果你指定的旅行日期有些迴旋餘地，彈性日期將為你顯示從South America 飛往台灣的機票在你指定日期前後三天的所有選項。這樣你就可以選擇最適合自己的航班了。
優點： "Yes, it was great."
優點： "On time departure and earlier arrival of the airline Thumbs up for the pilot for smooth landing and take off Food is so delicious Stewardess are very respectful Will fly again with ANA"
缺點： "None so far"
缺點： "Selecting seats online"
缺點： "This was a much more pleasant flight than I had from DC to Tokyo back on Jan 15"
優點： "Very clean. Crew was very good. Food was for the most part fine."
缺點： "Entertainment was pretty lacking. No paid WiFi service on the airplane for a modern country’s air fleet... only texting."
缺點： "Mid night snack can be improved, it’s too small a portion."
優點： "Flight attendants were amazing and so service oriented!"
優點： "Excellent crew!"
缺點： "It could have been quieter."
優點： "boarding was super easy. the airline crew members are very polite and accommodating to any request or concern you might have."
缺點： "Less delays"
優點： "No issues, waiting area clean and comfortable. Crew efficientand pleasant."
缺點： "Not a thing."
優點： "Crew was great as always, giving excellent service. American airlines would do well to send their crews to observe how it should be done."
缺點： "The food and the drink selection."
優點： "Seats were comfortable, crew was good"
優點： "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
優點： "Service Quality"
缺點： "Seat does not recline"
缺點： "Fellow passenger didn't stay in his space , would prefer flight attendant to inform kindly"
優點： "Overall the service was good."
缺點： "ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
優點： "Comfortable seat space and food is great"
優點： "comfortable seats"
缺點： "I didn’t get seat together w husband on both flights. No snacks even peanuts provided."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Excellent legroom. Very polite staff."
缺點： "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."
優點： "Good service, food"
缺點： "Too many announcements the whole flight Wake you up 2 hours before landing by turning on lights, activity (too much time, need more sleep)"
優點： "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
缺點： "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
優點： "Staff and crew and food!"
缺點： "We could not check in online. This was frustrating and we do not know why?"
優點： "The seat I selected was the first row of regular economy. It had extra legroom and received excellent attention by the staff for drinks. The arline served 3 meals and snacks on the flight. I felt like I was eating the entire trip. :)"
缺點： "The seats were quite narrow. Most of the rows behind had armrests that were able to raise and lower, but due to my seat selection, my row had the stow-away monitors in the armrests. The seats also didn't technically recline. The lower seat cushion merely moved forward, emulating a recline, but the seatback didn't actually move. It was not quite comfortable."
優點： "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
缺點： "The seats are kind of flat."
優點： "All the service was good."
缺點： "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"
優點： "The quality of your aircraft. Clean, modern, plenty of leg room. The check in agent in Manila, Arnel (or maybe Armel) was especially helpful and accommodating."
缺點： "Pax are advised to show up at least 3 hours before flight. My wife and I showed up 3hrs 45 min before takeoff. There were perhaps 40 to 50 people already in line ahead of us. But no checkin counters were open. The first check-ins began 3 hours prior to take off. By that time the line was backed all the way out into the main corridor. It would be MUCH better for ANA and the customer to begin the checkin process 3.5 to 4hours prior instead of 3."
優點： "The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert"
缺點： "The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176"
優點： "Great crews and good foot space!"
缺點： "Food was terrible! Getting worse every time !"
優點： "Great food (I am biased towards Japanese cuisine, though), slept well, and great service."
缺點： "The entertainment choices for English speakers was a bit limited."
優點： "Not crowded"
優點： "Good price"
缺點： "Stink in the plane"
優點： "Good food and cabin service. Accommodating in connecting flight arrangements."
缺點： "Left an hour late because of slow ground service and poor scheduling. Extremely uncomfortable seats."
缺點： "Food was ok and limited entertainment"
優點： "on time"
優點： "Same as above"
缺點： "Same as above"
優點： "Flight attendants were very professional and ANA is a very organized airline. I would definitely fly ANA again."
優點： "They had good movies and music of my choice."
缺點： "One flight attendant out of all others showed arrogant behaviors and facial expression. I was sort of disappointed because I chose ANA because of a reputation of their service and modesty embedded in the Japanese culture but not this time. I should have written down her name."
優點： "Flight on time."
缺點： "Stuck in middle seat between 2 teenagers & reading light on top was on next to me the whole flight from Haneda to Los Angeles."
優點： "Ana crew always excelant This round was a little less sweet n outgoing than in used to. But still did there job well."
缺點： "Food as with crew as well as movie selection Yoon seemed a touch below the high standards in used to."
優點： "Great service, efficient and friendly staff, yummy food in adequate amounts,lots of movies to choose from."
缺點： "Sleeping upright is really difficult, but then I knew that."
優點： "The large windows on the 787 are really a big plus for someone like me who likes to look out the window. To have the added ability to dim the window progressively is just too cool. Even if the sun is bright, you can still look out and enjoy the view. I love this feature of the 787 and am always a little disappointed when I'm back in any other aircraft."
優點： "Not much to complain about. If the snacks can be provided at the galley freely, that would be perfect."
優點： "Good service and not too long of a wait to board the plane."
優點： "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
缺點： "Choices of food."
優點： "I liked the plane! Beautiful and new, the Boeing 787 Dreamliner was a pleasure to ride in. Staff was as pleasant and helpful as they always are on ANA and despite the long delay due to an engine repair, the ANA staff conducted themselves incredibly professionally."
缺點： "It wasn't such a bad experience for me but the plane did have a mechanical failure and the part was not in stock in Cambodia so had to be flown in. That resulted in a 24 hour delay. The ANA staff were excellent and did take care of us well."
優點： "Cabin crew provided great service!"
優點： "ANA flight rarely have big problem, I just let myself relaxed."
缺點： "I don't know, but I felt some cabin crew were a bit cold to me this time. I usually fly with my partner who has Gold status. When I'm with him crew come to greet us and very nice to us. I csn say it's unnaturally nice to us. This time I was on my own anf I felt I wasn't very welcomed. Ot could be my imagination though!"
優點： "plane is comfortable and business class bar is great"
缺點： "Boarding was a mess and food is terrible"
優點： "Entertainment, punctuality, helpful crew"
缺點： "I wish the 777 had slightly wider seats like the A380"
優點： "The crew were very friendly and accommodating."
缺點： "Most long flights giveaway a personal kit. They didn't."
優點： "Food is amazing, planes are good."
缺點： "The boarding crew at the gate did not say anything while weighing the carry on bag. I was ask to go to another person who issued me check in baggage sticker and told me to hand over your baggage to a person inside. At last he mentioned to not put any valuables in that bag. My carry on bag was just 1lb extra and the first person could have told me right away and I would have thrown away chocolates and brought down the weight to permissible limit. In general passenger do carry valuable stuff in carry on bag. I had to follow whatever I was told."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
缺點： "Mechanical problems delayed the flight 1 1/2 hours. Other than that, the flight was good."
缺點： "It was cold and the blankets got collected 45 minutes before arriving. Well, we had to wait 30 more minutes to get to a gate and I was freezing!"
優點： "The food was good. The crew was very accommodating."
缺點： ".If the seats recline to just a little bit more"
優點： "Emirates is always amazing"
缺點： "Business Class, lol."
優點： "Latam could not issue a boarding pass at Santiago. This led to long waiting at Brazilian immigration checkpoint. Not having a Visa kept me.from entering the immigration and security wont let me in without a boarding pass. security supervisor had to contact Emirates ground staff who escorted me."
優點： "In general, everything as expected, some crew members were even extra nice."
缺點： "When checking in, they were quite slow and they didn't seem like they wanted to be helpful. Some crew members were not as helpful as when we were going to Brazil, and even the way they communicated the rules was not always very nice, but not rude either."
優點： "cheuk in 快！吾使等太耐！"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "coach in many airlines don't offer any amenity kit emirates still provides the basics socks, ear plugs, tooth brush etc. Food and drinks are good with choices"
缺點： "the connectivity offered by emirates and fly Dubai is not a good idea. its loss for customer to pay emirates fare and fly with Flydubai"
優點： "Breakfast portions were too small, and choices were not great. Boarding procedures were a little chaotic due to small space, and ground staff was not very polite when ordering passengers to board."
優點： "great flight service with accommodating staff. in flight entertainment had awesome variety."
優點： "Crew is friendly, flight was smooth and timely."
缺點： "Why doesn’t economy class have a passenger lounge for passengers with really long layovers? I had a 15 hour layover and nothing to tide me over during that time. Ridiculous. Every half decent airline out there caters to all classes of passengers. This is an extremely elitist airline. Will definitely try to avoid"
優點： "Everything was good."
缺點： "We wheelchair passengers were also asked to stand in line for boarding at the gate"
缺點： "Seat allotment"
優點： "Friendly, capable crew. Seats very comfortable - properly flat/horizontal beds."
缺點： "Connection was too rushed in Dubai. It seemed odd that they treated it as a night flight (dark cabin), given that it left at 10am - is this for the convenience of the staff?"
缺點： "The screen not working I feel very bored"
缺點： "didn't like anything about it"
優點： "Staff were friendly and helpful. ICE entertainment onboard offered a wide veriety to choose from"
缺點： "The food was average"
優點： "In every way this was an excellent flight."
優點： "Everything except food"
缺點： "Nothing as such."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Food, staff, seats, quality and feel of cabin"
缺點： "The cabin is heavily perfumed. I coughed most of the flight from the various scents. You could tone it down a bit."
優點： "Same as above."
優點： "The staff are extremely friendly and accommodating. The plane itself was clean and there were plenty of bathrooms. It was great to have two free meals, drinks and entertainment making a 10 hour flight go by faster. I love the eye masks and ear plugs to make sleeping on a plane easier. All around success and would fly again with them!"
缺點： "On the flight home the crew seemed a little confused who was in charge of my row. I had to go get myself the customs forms and a pen. Also the front of the plan was extremely hot compared to the back."
優點： "Food and entertainment. Didn't crash."
缺點： "There is no leg room, and the seats are so small that everyone ends up leaning on each other. Better pray that you neighbor doesn't show up. Ever tried to eat while in such close proximity to another human? Totally not recommended, yet it's a requirement on these flights. I was not able to eat at the same time as my neighbors. I let them eat first, then ate my food."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Fast checkin with Online Checkin. Only had to go to baggage dropoff. Nice onboard service. Like the choice of good entertainment for such short flight. Several options to watch."
缺點： "Flight had some delay. One person on-ground very rude and totally out of line in the way to treat customers. Under no circumstance any airline employee should lecture a passenger about time schedules and such. I had read the rules online and was aware of the timings required if checking in online. I was surprised being accustomed to good service from this airline."
優點： "Everything is perfect"
缺點： "We waited for our luggage more than one hour which was more than the flight time from Bahrain to Dubai. That is why I described my trip as poor"
優點： "Crew was lovely and very helpful. I felt very taken care of. Amenities were great! Got plenty of food and drink. Overall very comfortable."
優點： "The flight crew is great, the plane is modern and the in-flight entertainment is awesome"
缺點： "Food quantities could be more. In such long haul flights, individuals line myself who do not sleep in focus tend to get hungrier."
缺點： "we were delayed by 3 hours and missed our next flight to seattle, emirates did nothing to help us catch our next flight, even though it sat on the tarmac for 30 minutes while we were denied entry to the gate."
優點： "Facilities and Crewe in business class were great"
缺點： "The food was not great. The pheasant was hard and dry and my mums gluten free meals where not very appetising"
優點： "Flight was comfortable"
缺點： "Not enough Veg food even though requested well in advance."
優點： "Inflight service was good."
缺點： "Boarding was really poor. It need to be systematic. Lot of confusion and announcement was hard to hear."
"Everything was wonderful but the only thing is the kids running around and screaming. Other wise, I am very satisfied."
優點： "The crew was attentive"
優點： "Punctuality. I also had an upgrade which was super great!"
缺點： "More choices of movies would be great for long hauls"
優點： "Very professional and polite crew"
優點： "For me everything was good"
優點： "The flight from Dubai landed late in Istanbul. TK had someone there to escort the business class passengers through security to make sure we made our connection."
缺點： "The temperature on the flight to NY from IST was a bit too cold."
優點： "GOOD FOOD GOOD CREW"
缺點： "NO TV IN FLIGHT"
優點： "The New York operation seemed much better. Our flight arrived late and was met by airline representatives looking to help passengers with tight connections. Arriving transfer passengers must go through Turkish airport security. Turkish security did set up an operation right at the gate. This both expedited things and relieved the stress of going through the process far from the gate."
缺點： "Seat was very uncomfortable. The plane was an older Boeing 777 (it had no winglets) and I think the seat cushion was the original one. Turkish Airlines does not communicate with its passengers. If the flight is late (as both of ours were), you wait with no information as to when the flight leaves. The same lack of communication occurs once you on board. I joked to my wife that the cargo on a Fed-Ex flight is given more information."
優點： "Boarding was on time and the service was nice. The cabin crew were nice too."
優點： "Cost of seat."
缺點： "Same problem as the first segment (see above)"
缺點： "My taxi crashed on the way to Izmir, I missed my flight to Istanbul and my connection to Dublin in still stuck in Istanbul"
優點： "Food, service and free movies and amenities was like old times."
缺點： "In both 10 hour trips to and from US to Turkey my seats were broken and didn’t recline, which made for an uncomfortable trip."
優點： "Nice toiletry bags for all passengers, including economy class."
缺點： "They ran out of apple juice and one of the main dishes very early in the flight. This happened on 3 of my 4 Turkish Air flights during this roundtrip. Unlike the flight from JFK to IST, this one did not include lotion and scent in the bathroom."
缺點： "Would highly recommend"
優點： "They boarded on time, took off on time, and the service was friendly."
缺點： "Nothing really."
優點： "The amount of food and drinks we got was perfect, the movies, shows and other entertainment options were plenty and they had a great selection, and the sleep kit (slippers, socks, lip balm, etc) was very much appreciated and helpful. The staff were nice and professional."
缺點： "It was a struggle to get our hotel from the turkish hotel desk crew. We were travelling from Cape Town to Toronto with a little baby and had a layover of approx 10 hours at Istanbul. They claimed that our layover was 9 hr 40 mins (and not 10 hours) and I had to argue before we finally got a transit hotel. Their customer service is poor."
優點： "Food was much better Istanbul to Boston than Boston to Istanbul"
缺點： "Seats, food and service"
優點： "The staff is awesome and made the trip comfortable. I aldo liked how quickly we boarded!"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "The crew was friendly and the plane was very clean!"
缺點： "Did not love the choices of comedy shows on the in flight entertainment"
缺點： "terrible delays and little assistance in Warsaw from turkish airline desk"
優點： "Eat fare , amazing customer services . Turkish airlines s pretty good. And affordable .."
缺點： "Nothing , it was all good"
缺點： "Here is a recommendation. When your business class is empty, and by empty I mean nobody was there, use the available seats or some of them to upgrade some of your loyal travelers. Also, when your business class is empty there is no need to draw the curtains, unless you have something to hide. Your personnel was not in the mood to work today."
缺點： "Expedia has doubled charged me for this flight and do not reimburse. You can't issue two seats for only one person. It's a scam."
缺點： "You could be choose food... one of the dish was only pasta... what about the people who's allergic? I am... The business class crew was very stuck up! Totally looked down at people who wasn't in the business class... The Aircraft has no AC that you could adjust air blowing on you! It was incredibly hot the whole time !"
優點： "CUSTOMER SERVICE WAS THOUGHTFUL AND EFFICIENT."
缺點： "ALTHOUGH I UNDERSTAND, THE WAIT WAS LONGER THAN ANTICIPATED"
優點： "Great experience for my first international flight."
優點： "Fantastic food and service"
優點： "Free movies that are current, Free food/drinks/alcohol, Pillow, blanket, eye blinds, slippers, socks. The flight was 12+ hours long, and the ability to watch movies, tv shows, play games, listen to music on the large pad in each seat was pretty amazing. Free over the ear headphones... Very amazing flight"
缺點： "Bathrooms were a bit dirty...but there was a lot of people on the flight and they didn't start dirty."
優點： "Great : food. Entertainment , service . Check in, laguage accommodation."
缺點： "In All my flights with them it is Sssoooo hot!!! They save on A/C??? I asked to cool the cabine - they did for 15 min and back to heat again . Managing seat assignment is impossible if you book through a website other than theirs . They don't have an "economy comfort " option"
缺點： "It is just crazy the extra cost that a person needs to pay for each extra Kg he/she needs to have onboard along with their "free baggage." I had to pay 23 extra US Dollars for every Kg, summing up to $160 for 7 Kgs!! Those additional belongings were crucial and important to carry, it very well understood that a certain capacity is only allowed onboard, yet being considerate and understanding in terms of customers' needs and priorities is as equally critical and important. I think the way the airline approaches the "Extra Weight" issue needs to be revisited, keeping in mind both sides' interests and concerns."
優點： "It's really cheap prices"
缺點： "But it's gives wrong books"
缺點： "How come a Business Class doesn't have sleeping masks? Unbelievable."
優點： "Superb service, food and entertainment. Especially liked the wifi that allowed me to read and send emails, texts and do some work."
缺點： "When I called the night before to check into the flight our reservation had been cancelled and we did not know until we got to the airport Turkish Airlines counter in Mumbai very early in the morning that we could still fly. Never understood why our names had been removed for our return flight. Because we didn't have a boarding pass when arriving at the airport the security hesitated to allow us into the facility. Luckily we found our itinerary and they allowed us entry."
優點： "Turkish canceled my return because I had the bad luck to miss the conection flight , I had to buy another ticket in another airline and even that they fined me"
缺點： "in a previous email we explained that by the time we arrived at the gate in Sao Paulo, the airline refused our boarding the plane and said only "we don't like Kayak". We never boarded the plane and there was a credit to our credit card, so why are you asking how our flight went?"
優點： "Turkish was the only airline I've flown that actually did not give the impression of nickle and diming but really made clear and concerted and well executed efforts to exceed expectations on all fronts, even food and drink. A huge accomplishment. They really put most of their competitors to shame."
缺點： "Only issue was that the videos kept freezing up, though they did remedy that problem. And I wish they had a foreign hub further to the west. Much as I loved the airline, I would only fly them again to Turkey or further east. It took me 22 hours door to door from Venice to Portland, Maine, when it shouldn't have been much more than half that. It's just too Far East to be a very practical option for visiting Western Europe from the US."
優點： "When we arrived at the gate we were told they did not have us in the system and the one gate attendant told us that the airline did not like Kayak. We were then forced to stay in the airport hotel at a rate of almost $200.00 as we were unable to secure a flight on a different airline until the next day"
優點： "I found the physical environment very comfortable, clean , a young dynamic crew who were very attentive and helpful"
優點： "excellent service"
缺點： "Too bad they did not share snacks during the flight"
優點： "Flight timing and the crew were excellent"
優點： "Great short flight, even with a meal!"
缺點： "Everything was good"
優點： "Comfort Movie Selection Friendly Hostess Thoughtfulness"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "The flight itself was fine, once I paid for it a second time!"
缺點： "We missed a connection on our flight out, so the airline decided to cancel our entire flight home! They didn't even notify us they were cancelling it. We found out the day before we were supposed to leave to go home, when we tried to check in online and couldn't. I spent hours of the last day of our vacation trying to figure out what was wrong, then searching for a rebooking a new flight. It cost us more than $1000 USD extra, just to get home. NOT the way we envisioned ending our vacation. I'll never use this airline again!"
優點： "everything. it's really a good option!"
缺點： "nothing really"
優點： "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
優點： "This Transavia Airlines is not good at all."
缺點： "Many things cheaper does mean better."
優點： "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
缺點： "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
優點： "KLM are our airline of choice. A great full-service carrier with impecable standards."
優點： "The crew."
缺點： "The time between flights."
缺點： "Flight got cancelled"
優點： "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
優點： "Crew was great, very responsive and hospitable!"
缺點： "more lunch choices, especially choices without dairy products."
優點： "Food and service"
缺點： "Working wifi would be good. Better A/C. More comfortable seats"
優點： "Reasonable space in economy class seats"
缺點： "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
缺點： "Head support for 6 feet plus people on seats would be good"
優點： "The crew is really welcoming"
缺點： "The seats are too narrow and a bit too hard"
缺點： "Late departure. Rush to connect."
優點： "Nice attention and good food. Plane and seats are confortable"
優點： "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
優點： "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
缺點： "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
優點： "KLM staff is great"
優點： "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
優點： "Food provided, staff kind"
缺點： "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
缺點： "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
優點： "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
缺點： "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
優點： "We got to Amsterdam on time"
缺點： "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
優點： "Flight duration"
缺點： "Very stingy with the drinks Cramped seats"
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "The crew was really friendly."
缺點： "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
缺點： "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
優點： "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
缺點： "Boarding was chaotic and congested with not much information or order."
優點： "The seats seemed to have more space on this plane which was nice."
缺點： "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
優點： "Food was excellent, service from staff was friendly, and entertainment options were great."
缺點： "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
優點： "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
優點： "Friendly in-flight personell"
缺點： "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
優點： "Sound was broken on my TV set!"
缺點： "Called stewardess twice to assist. No response!"
缺點： "infotainment was down. Lost my luggage the flight was delayed"
優點： "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
缺點： "Flight departing late."
優點： "The staff was very helpful and professional. Promp response to calling for attention."
缺點： "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
缺點： "Headset jack only worked if the headset plug was in EXACTLY the right spot."
優點： "My bagage broke"
缺點： "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
缺點： "Nothing to be honest . All positive."
缺點： "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
優點： "Catering is ok"
缺點： "Seats comfort really old school"
優點： "No chargers or tv on planes"
缺點： "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
優點： "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
缺點： "See above"
優點： "It was a short flight so it was O.K."
缺點： "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
優點： "Friendliest economy class service I've ever encountered."
優點： "Food and drink service"
缺點： "Boarding pass facility"
優點： "Staff, service"
優點： "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
優點： "We really liked the KLM people, from the check in crew to the flight attendants."
缺點： "Exiting passengers from the rear exposed the entire flight as people had to walk past those seated from the back to front. Great social distancing and we'll done British Airways"
優點： "In flight entertainment was good, half of the cabin crew were super friendly, others a bit bored."
缺點： "Brand new A350 but very cramped seats, it felt very claustrophic. Flew out on a 747 and had a lot of space - wonderful aircraft, flew back on A350 and it felt like flying Ryanair for 7 hours! I am only 5 feet 7 and my knees were close to the seat in front, I am not fat but the tray table was touching my stomach. I dread to think how anyone ate the food if they are 15 stone or more, I guess the table rest on the stomach and the food has to be held on.. The food wasn't good, I asked for a vegetarian meal but got bland vegan food - no cheese or dairy even though those are vegetarian. Next time I will not order a special meal and just get the standard vege meal and risk that they have one for me. Flight crew were OK, some of the instructions about electronic devices were garbled and unclear, especially about the use of laptops."
優點： "Crew was great; super easy boarding process; flawless take off and landing."
優點： "The seat was awful. Narrow with little leg room , hard on the backside, minimal recline."
缺點： "See above"
優點： "The crew was excellent. However the business class seats were terrible. You had to step over a sleeping customer to get out of the seat. There was no place to put anything other than a distant little drawer under the TV. The food choices were the same old chicken and pasta."
缺點： "Food selection"
優點： "Very enthusiastic and pleasant crew who worked hard to provide a meal and drinks to all Business Class passengers on this short 33-minute flight."
缺點： "My window seat didn’t have a window"
優點： "Yes they were so amazing"
缺點： "Boarding procedures need to be improved upon"
缺點： "I am a 5’8 woman- pretty slim. I had a window seat in the main cabin. I barely fit! But the guy in the isle was bigger and had to wedge himself into his seat. As a result, I couldn’t leave my seat for the entire 9 hour flight. Come on BA! Have some compassion! These long flights need bigger seats."
缺點： "Dear Sir or Madam: My two colleagues and I bought our tickets from BWI to Geneva, via London Heathrow, through Kayak as I have many times in the past. However, the Kiwi.com travel agency did not flag that the ticket from BWI to London Heathrow allowed for one piece of checked luggage, but the ticket from London Heathrow onwards to Geneva did not allow for any checked luggage. Also astonishingly, we had to pass through Customs, reclaim our checked suitcases from the baggage carousel, and check in again through Customs to board the onward flight, both coming and going through London Heathrow. In addition to the extraordinary inconvenience that we could neither transit at London Heathrow to our connecting flight without going through Customs twice and that we could not check our luggage through to our final destination, we also had to foot a higher baggage charge to allow for checking in our suitcases, now that we had arrived in London Heathrow only to discover this that our onward ticket did not cover one piece of checked luggage. Had we known that the seemingly better price posted by Kiwi.com on Kayak’s comparative offerings came at such a high price of inconvenience and additional expense for the luggage, we would have taken our business elsewhere. It was deceptive of Kiwi.com to engage in such practices, even if it disclosed these conditions in fine print (for no one would expect, nor have I ever seen previously in the hundreds of flights I have taken as a Million Miler on United), without flagging this. And similarly, it was irresponsible of Kayak.com to allow this “apples with oranges” comparison on its website. I’m making three more international trips in December, but I’m inclined not to use either Kayak.com and most certainly not Kiwi.com for future airline ticket purchases."
優點： "On time depature"
缺點： "Little amount of snacks available Small quantity of food for the meal"
缺點： "Was surprised that you have to pay for all drinks. They want 2.50 for a baby can of coke."
優點： "Short flight"
缺點： "Nothing - don’t expect too much on short flight"
優點： "good service. crew speaks English."
缺點： "cost of baggage"
優點： "The crew generally is kind and patient. This older aircraft had new seats installed."
缺點： "BA now doesn’t even provide you with a glass of water or peanuts for free. Everything is buy on board like Easyjet or Ryannair. Entertainment is non-existent as are any type of power outlets. Seat pitch is very tight."
優點： "excellent friendly crew"
缺點： "5 hours late"
優點： "Boarding was fast! Typical short flight."
缺點： "Not even a glass of tap water was offered complimentary."
優點： "Best flight I've ever been on! Our take off was delayed due to some guests having gotten their luggage put on the airline, but never showing up to the actual flight, so the crew was required to take off said luggage. Normally, this would be a frustrating experience, but they kept us updated throughout the process-- it felt like they actually cared. Crew was incredibly kind throughout the entire flight. Truly the best experience flying I have ever had."
優點： "Very friendly crew members."
缺點： "Have to pay for all meals and beverages."
優點： "I chose British airway relying on safety record depite being comparatively expensive."
缺點： "The outer seat arm was faulty. It couldn’t be folded back, so getting out or in was very difficult. It is certainly risky in case of emergency . I asked the hostess to report it. Nothing complementary offered to passengers .Other reputable airlines do, such as a drink , or chocolate bar ."
優點： "Every flight was late. And then we missed a connection not because we landed late, but because they didn’t have a bridge crew. So we sat on the ground for 45 minutes awaiting a bridge crew. Invitee were re-booked on a new connection, but low and behold that was also late."
優點： "I am very glad BA have bought their food service back from the brink. A big improvement."
缺點： "Arm rests on plane do not raise up all the way. I tried to lay down because the seat next to me was empty but I could not. Person operating the jet bridge took 20 minutes to learn how to operate it. We sat on the tarmac for an extended time"
缺點： "We had a carry on and were flying business class. They made us check in the bag but it was clear that it could fit. They said it was a busy flight so we had to give our bag up to check in. We arrived on the plane and there was plenty of space to put our luggage. It was not a friendly experience especially paying the premium to fly business. They were very direct and non forgiving. Crew on board were nice though!"
缺點： "Carrier was small. Crew could have been more helpful and courteous."
優點： "The food was good"
缺點： "Because of technical difficulties, we had to get off the plane after having boarded so it left with 1h30 delay. That can happen to everyone though but that's not it. On the plane, after having paid for specific seats, the entertainment system did not work as well as the individual lights despite the crew knowing about it. When we notified them, all they said was "Oh! Someone should've told you. Sorry." The one in charge of the crew offered us champagne but never came back with it. So with my girlfriend, we spent 8 hours from London to NYC in darkness with no entertainment despite having paid for it. Finally, I've been trying to get in touch with customer service for 3 weeks now and I still haven't gotten a hold of anyone."
缺點： "This is by far the worst business class experience ever. Really bad. Never seen business seat so tight. 2x4x2 configuration in business is just not acceptable."
優點： "Great service"
優點： "The usual competent BA experience."
缺點： "The main meal was a mess. They ran out of the pasta option way too early. Then the tray was covered in useless extras - such as salad dressing (unlabelled, but that's what it looked like) and lime pickle, when the starter was a potato salad that already had a sauce and the main was pasta with tomato sauce and broccoli. They should cut out the extras and spend the savings on better starters and mains."
缺點： "My bag was missing for five days back in Chicago."
優點： "aer lingus was good"
優點： "Seats were pretty comfortable. Food was quite good. Crew were helpful."
缺點： "See above."
缺點： "Nearly 2 hour delay without any reason, then sat on tarmac waiting for bus for a while."
優點： "Crew was polite, helpful."
優點： "The staffs were brilliant"
缺點： "Cramped seats. Entertainment system did not work well."
優點： "I thought British Airways was a better airline. I hope they do better job to when I return back to my home next mointh!"
優點： "Service, efficiency, speed, accuracy, attentiveness."
優點： "Not much- flight attendants seemed nice."
缺點： "No food, nothing but water free to drink, no entertainment."
優點： "Good on time arrival for a no hassle connection."
優點： "Great service on plane"
缺點： "A lot of stress: our 1st leg IAD to Dublin was cancelled, than we got 2 set of tickets rebooked. On the way back there was a stress since we had a "problem with the ticket" Apparently the Aer Lingus made all those mistakes. In London I was told to go to the end of line 2 times, the BA employee was olaying really weird games. Pretty annoying."
優點： "Arrived safely at my destination."
缺點： "I was offered free tap water. No way to treat passengers."
優點： "I was travelling alone with a baby and a toddler and found most of the staff very helpful - stowing my bags, helping to carry my buggy, helping with seat belts etc."
缺點： "A member of staff at the gate referred to my 2 year old daughter as "a difficult child" to another member of staff because she didn't like having her photo taken. I felt it was very rude and unfair, particularly as I had to lift her to an awkward height (whilst also holding a baby) as the camera was in a fixed position. It was clear the staff member didn't have children herself!"
缺點： "The plane was too small/old. It was packed to the gills."
優點： "Getting home."
缺點： "The tannoy was difficult to hear at the airport, guess that is not the fault of the airline but it made boarding difficult. Stewardess whizzed past when offering duty free shopping on board."
優點： "No crying babies on the plane."
缺點： "Uncomfortable seating. Business class was taken much better care of than economy was. Crew tried to be cheerful, but I was supposed to start the second leg at 6:30 pm (approximately), and i had to change flights, got on that plane at about 12:30 am and got into Heathrow late, missed my next connection to Prague, causing more problems when I got to Prague. Not even an "I'm sorry for the delay" from crew or ground staff. Everyone seemed overworked."
優點： "Airlines gave me a hotel and some food."
缺點： "Flight was canceled, had to catch one the next day. After a transatlantic flight, not the best result."
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