缺點： "Boarding by bus .... on time but departure delayed 45 mins ... I guess typical for China ..."
缺點： "Food was not great"
優點： "Movie selection"
缺點： "More food options, both meals were chicken and rice. Website too difficult to use to prepick meals and seats"
優點： "short (14 hours) flight. food is okay as airplane food. seats are pretty big."
缺點： "The only complaining is there isn't any Cantonese movies as it supposed to be a Guangzhou (廣東)/ New York bounds."
缺點： "Where are my bags ? So my bag was on the flight but it’s been 2 hours and no bag ? Talk about ruining the whole travel experience because after a 16 hour flights your bag isn’t here and no one seems to know what happened . So they have you waiting 2 hours diiddling yourself and no one has any information . Go China southern yeah ! NOT"
優點： "I was really impressed with the care and attention given to us by the crew. This was a very comfortable flight and I am looking forward to flying with China Southern many more times"
缺點： "There could be more diversity in the entertainment"
優點： "Busines class seats (pods)."
缺點： "I wasn't on it"
優點： "Good service, friendly cabin crews and on-time flight. Great price. Relatively spacious seat in the Airbus A 380 flight."
缺點： "no USB for charger which is almost standard in most other airlines; limited drink selection; restroom not as clean or as often cleaned as some other airlines"
優點： "The 13 plus hour flight to Guangzhou was extremely pleasant. The food was extremely nice and flavorful (had the lamb) and Service was very professional yet friendly. Drinks were refilled without asking and array of snacks available were of nice assortment . In flight entertainment was more than expected and choice of movies Hollywood and other International options were great. Overall was an excellent experience. Would fly them again"
優點： "I can't complain --- ordered a special meal and it arrived and seating was comfortable for economy. Very clean aircraft."
優點： "On Time departure, Attentive crews."
缺點： "It would be nice to see a smiley faces from all the cabin crews while providing services."
優點： "Cabin crew support for food."
缺點： "Availability of limited Bollywood movies. Expecting English subtitles for Hollywood movies"
缺點： "I'm sorry but the Chinese push people and crowd people like no other. There's no such thing as personal space. For that reason, I won't book on this airline again. The Beijing Airport wasn't pleasant. Had to sit downstairs in the basement gate area just to get internet connection which was non existent. Airport was pretty small to be waiting around for 3 hours. Won't connect through there again."
優點： "The cabin crew was nice."
缺點： "The check in process felt more like an interrogation. Unable to do upgrades at the counter."
缺點： "Crewmen at the luggage/bags scanning were very rude. Our flight from Manila to Guangzhou was delayed by an hour or so. With all the pressure we were already experiencing and rushing to get to our connecting flight, here comes these crewmen in charge of scanning our bags we're all shouting at us to rush. The delay was not the passengers fault."
優點： "Fav in crew inattentive/ and reluctant to enforce any airline guidelines"
優點： "The price was hard to beat."
缺點： "Food was pretty grossand the website was TERRIBLE to use. To sign in to check in for the flight was absolutely impossible. I called and it kept ringing and then hanging up. Since I wasn’t able to check in I couldn’t check in till LAX and they were so rude about it. The website does not function well for English speakers."
優點： "Liked the crew members, really sweet and respectful."
缺點： "No entertainment options (shared for two rows and is a small screen)"
優點： "regular meals, decent inflight programming"
缺點： "Service can be very erratic. On both long-haul CSA flights I took, attendants spoke poor English, which was surprising given the route. This is a perfectly OK airline for the price. You get what you pay for, in a way. But if anything drifts from the original plan, you're screwed. On Thurs Jan 4 we were diverted to Chicago due to bad weather. CSA has ZERO ground presence at Ohare. They gave us poorly-worded, vague instructions while still on board the aircraft for how to proceed once we disembarked-- and then their crew went off to hotels and rested, while most of the passengers stood stranded and confused in the airport terminal with NO assistance whatsoever. We were NEVER formally told when to reboard, or when our flight might take off again for JFK. We were NEVER told what kind of arrangements would be available for passengers to rest and recover-- and we landed around midnight, mind you. Passengers shared info with one another that they gleaned from 3rd party websites-- we all helped each other out, because CSA was useless. I recognize that it was an unusual situation due to extreme weather but it was indicative of the kind of customer service one can expect. Which is, not much."
優點： "Middle of the night water service."
缺點： "Compact sitting."
優點： "Was ok overall."
缺點： "Harbin airport is not efficient. Gate goes out to the cold. The airline is fine, the international terminal isn't .no entertaiment and they wouldn't let you use any eletronic device."
優點： "Great service."
缺點： "Need “brown” paper towels for the bathrooms, not just facial tissues."
缺點： "They didn’t have Wi-Fi on board"
優點： "The flight was calm, though that's at the mercy of weather but taking off and landing was very smooth for a big Airbus. Easy to board ans staffs were great and courteous."
缺點： "The food wasn't bad but not on par with other airlines. But not bad."
優點： "flights were on time though luggage my be delayed, itwas handled very well."
缺點： "wish the food would be more consistent. the beef w/ rice and pork with rice delicious, but the beef with mash potato, fish with rice or fried noodles with beef wasn't good at all and they happened to be on the international flights."
優點： "Nice flight in business class. Good food, good entertainment. No complaints there."
缺點： "The long layover in Wuhan was a drag. China Southern couldn't check me through from Bangkok to San Francisco so I had to claim luggage and wait 7 hours at Wuhan Airport without access to a lounge or anything else for that matter."
優點： "Friendly staff , realitively clean"
優點： "The services was excellent. Everyone was polite. Overall was very good experience."
缺點： "Our baggages was left in Guangzhou due to delayed departure from LA"
優點： "The flight was direct"
缺點： "Delayed for seven hours and sat on the plane for four hrs before taking off"
優點： "I love the amenities provided by this airline. They give you pillows, blankets, headphones, and magazines. I love the attentiveness of the staff. They provide drinks, meals, and snacks during the scheduled time. If you need something else, then they are happy to help you. The staff really helped us with the temporary visa process during our layover in Wuhan!"
缺點： "My entertainment monitor was not working during the flight to Guangzhou. I listened to music on my own device for entertainment."
缺點： "Very limited program."
缺點： "Cancelling my flight and unable to get me home for a wedding in time. I had to rebook on another airline and got no answers to when my reimbursement will go through."
優點： "Because of our 8-hour layover in Guangzhou, China Southern gave us a free hotel room 30 minutes from the airport, which included a free buffet breakfast. The bus to the hotel was also complementary. Also, they fed us twice on the trip from LAX, and once more on the flight to Hanoi."
缺點： "The food was okay but could be improved. Also, the online check-in system for our flight from LAX was unavailable."
優點： "Nice crew."
缺點： "Flight was an hour and a half late, almost causing us to miss our connection in LAX. The seat cushions on the china southern planes are the worst I've ever sat on, and I've taken many flights in my day. The food was pretty mediocre. Overall a lame experience."
優點： "They provided two meals from LAX to CAN, and another meal from CAN to HAN. Plus, because we had an 8-hour layover in Guangzhou, they gave us a hotel room, which we only used for about 3 hours, and which had a free breakfast buffet for guests. That was a nice way to spend what would've been a boring layover."
缺點： "Online checkin did not work."
優點： "I boarded and got seated"
缺點： "Asking about general seating question and boarding agent just kept saying "ok, ok, ok boarding soon you wait."
優點： "I've flown China Southern several times before and like the airline. Legroom is good, so is the service and the movie selection."
缺點： "The food was okay but for our western taste doesn't deserve an 'excellent' rating ...and on other long distance flights the crew comes around to serve water or Oj, or they give you a water bottle. None of this happened on this flight...while the crew was still friendly and helpful, it could have been better service, sorry! The seats also seemed a litter harder than on previous flights, not 100% sure if it was the case or if it was just my own impression, LOL."
優點： "Liked the priority economy!"
優點： "On time, promotly service."
缺點： "no english.bad food.no customer service.delayed flights worst nightmare.will never fly again."
缺點： "Our flight was delayed although this might not have been their fault."
優點： "Quick and efficient check-in. Very helpful personnel - I went away to pay my excess baggage and returned to a long line - but, the check-in clerk beckoned me to the front and handed me my boarding pass! Nice!!"
缺點： "Massive lines for security gates......if my flight had not been delayed, I would have missed my flight. I was in the security line for over 90 minutes!"
優點： "No priporty lane exists for check in, no priority boarding was announced, no priority tag was attached to my luggage. Seat was way better ttan Delta which I use mostly. The food was just ok."
缺點： "Almost same like the flight from Jakarta to Guangzhou."
缺點： "On Sep 14th, I paid on your websites with the confirmation of three airline tickets from Chengdu China to Los Angeles. All the information I provide for each passengers are correct. However, due to the fact that you missed up three of the passengers information, they couldn't check in yesterday. The whole fight to LA was missed. As a result, we had to pay very high price to buy new tickets for the next available fight in order to complete the trip. I'v made four phone calls with your agent, with all records made. 1) The 1st agent confirmed that the information I provided were all correct for each passengers. So she believed there was nothing wrong and did nothing to help. 2) The 2nd agent realized the information were mixed up. But it was too late to let them check in. 3) The 3rd agent confirmed that the issue were caused by your system. He said only the supervisor could deal with this matter. He gave me a number which is not valid. 4) Finally, the 4th agent said you would contact me. No response by now. Still waiting for the response. Very disappointed after all."
優點： "The crew are nice. Some have difficulties in dealing with Westerners. Awful food."
缺點： "Awful food"
優點： "It was a really smooth flight and comfortable. the flight attendants were very nice."
缺點： "The food isn't so great, but that's not that uncommon. I was asked to close my shade several times from the very beginning of the flight except that I was wide awake and had deliberately asked for a window seat so I could look out. 15 hours is too long to fly in a darkened environment and especially when boarding in the morning after a nights' sleep. Perhaps handing out eye masks for folks who want darkness is a way to respect the needs of all passengers."
優點： "Good service. Nice crew."
優點： "Everything went smooth and the flight was uneventful"
缺點： "Online check-in did work for me. I had to wait in line for ticketing."
缺點： "Flight delay was a pain from LAX to Nanjing."
缺點： "Better food"
優點： "The aircraft is new and roomy. The seat recline more than any other aircraft I’ve ever been. Food is ok"
缺點： "Bring water more frequently"
缺點： "Ground service staff (not individual) in PVG showed poker face to customers not only to me."
優點： "Everything was fine. Thanks for the great services!"
缺點： "Nothing yet."
缺點： "Flying as a Canadian via China right now NOT RECOMMENDED! If you fly into China on China Eastern and continue with that airline for your transfer to another country, they seize your passports and keep you segregated from everyone else. Law, supposedly. Took us hours to get to our connecting flight."
缺點： "I didn't get notification that this flight was cancelled. I had to call the airlines to help me book a flight back to HK International. What happened?"
優點： "The only positive thing to say is that the flight was on time."
缺點： "* Failure at communication: At check-in we were told that they cannot route the luggage to the final destination (Shanghai). We will have to fetch the luggage from the luggage belt and check it in again at Chengdu airport from scratch. Also it was not possible to get the boarding pass for this flight online and select seats. This was brand new information for us. Nor China Southern, nor KLM nor Kayak did inform us about this at anytime. This never happened to us and if we knew in advance we would not have booked this connection (one in Amsterdam and one in Chengdu). Passengers need to be informed about this! Some people mentioned this is Chinese state policy, still not sure about this though. * Horrible transfer experience: In summary we were on ourselves, information was absent or just plain wrong by the ground staff at Chengdu airport. Which resultet in us queuing in 3 different lanes. Even in the first lane we queued, following official signs for transfer, the first staff told us we can queue here but then the lady at the counter (after 30min queueing) told us to go somewhere else instead. We had to wait in the rain to take a shuttle bus to another terminal. There we then queued at a China Southern counter, but it turned out to be incompatible with our ticket (booked with China Southern but operated by China Eastern - not communicated to us). Hence we queued yet again at a China Eastern counter which was eventually the correct one. Common to all this was the negative attitude of all staff which basically didn't care at all and were just incompetent. Note that this was not a language issue, as one of us is fluent in Chinese. * Once boarded the plane, which was 25% full, we were even disallowed to change seats due to "weight balance issue" (which seems to be just a joke given the weight of the airplane itself...). Note that the check-in agent explicitely told that because the plane is half-full we can just freely select an empty seat - yet another false information. * Conclusion: 1. Transparent information is they key for making a booking decision. 2. Do not fly via Chengdu airport. This will just ruin your trip. This airport is not ready to serve as international transfer spot."
優點： "Flight went smooth, was on time, no issues. Meal had pretty good cake. In flight entertainment has a good amount of Japanese pop, too."
缺點： "Minor gate change, not a big deal. Really not to much to complain about."
缺點： "Very limited English speaking programs/movies"
優點： "The flight was smooth and a lot shorter. The staff were great."
缺點： "Nothing to not like !"
優點： "Being on time"
優點： "the price"
缺點： "boarding process"
缺點： "Great !"
優點： "I like the tiket price, i am planing I will take a vacation next year and buy tiket from kayak."
缺點： "Transit hours to long."
優點： "I appreciated that they provided two full meals as well as a sandwich. Flight attendants were also consistently walking the aisles offering water. The movie selection was great. I have a lot of cons written down, but tbh for the price I thought it was comparable with other (domestic) flights I've had."
缺點： "There was definitely someone(s) smoking on the plane - cigarette smoke would waft through the cabin intermittently. Free wi-fi should be made available. My seat wouldn't stay reclined, so I had to push down on it the whole time. I took a flight from JFK to Taipei with a long layover in Taipei. No significant delays, but the boarding process in both areas was unorganized; everybody just kind of lines up in a large mass. Boarding doesn't actually begin until like 5-10 min before the stated departure time, so actual departure is also pushed back. However, we ended up arriving around the stated time so I guess it doesn't really matter."
優點： "Loved the service and entertainment packages on the big screens. The meals are abundant."
缺點： "The provided headphones combine background music and sound equally with vocals drowning the latter out making the audio experience unbearable. I had to use my own headphones for quality sound."
缺點： "Crew services"
優點： "They have extensive selection on entertainment."
缺點： "There are no food options without meat..."
優點： "The crew was great and really helpful if you needed something. Language barrier is always hard, but they really do try and help the best they can. Seats in economy do recline quite a bit which was awesome! Inflight entertainment offered, and you can use your phone on airplane mode but cannot have headphones in during takeoff or landing. Offered a lot of food during meals but limited options for vegetarians or allergies."
缺點： "Not able to use headphones or charging cord during takeoff or landing. Super strange to me even as a previous flight attendant."
優點： "The flight attendants and ground staff are always friendly and helpful. I get great deals on China Eastern flights.I just went to Honolulu from Taipei for less than $700 USD I just hate that long lay overs come with it."
缺點： "I hate that in order to get great prices flights you have to have crazy long lay overs. For example my flight to Honolulu layer over in Shanghai for 21 hours. Before my flight f4om Ningbo to Taipei, I had a 10 hour lay over. I spent more time waiting for flights than actually airborne. I honestly never enjoy the main entres of the meals on this airline."
優點： "Crew is decent. Choice of movies is good."
缺點： "The earbuds' quality are real bad, like dollar store bad. Portion of food is real small. Only offered snacks once. Could smell cigarette on 4 different occassions, smoke detector even went off once due to cigarette but no action was taken against the passenger. Could smell poop too. Not allowed to use electronic device even on airplane mode, which is ridiculous."
優點： "Nothing. Too many screaming children"
缺點： "That we boarded late and took off late and were not given a reason why. Crew at Frankfurt were rude and although I was allowed to have 2 bags each weighing 23 kg, I had to pay 110 euros for 1 bag weighing 29."
優點： "I did enjoy a decent selection of movies to watch"
缺點： "I don’t understand why you’re not allowed to use your phone to listen to music or play games."
優點： "Pleasant. Clean. Entertainment worked. No real. Complaints."
缺點： "Are seats ever comfy in economy? These were nice and clean."
優點： "Better attention and more organize aboarded. Very good food and great attention."
缺點： "Long fligth and is very uncomfortable the space."
缺點： "Food, seat, bathroom and smells badly, stinks,"
優點： "I booked a flight that had a connection, except the first leg was a 3+hr bus ride, not a flight, and this was not made clear until long after the purchase had gone through."
優點： "The overall service from arrival in Shanghai to arrival in Taipei. Everyone was so helpful and I got good direction from staff because of my language barrier."
缺點： "Just the long wait at the airport but still it wasn't too bad."
優點： "Easy on and off plane. Also we were alerted about the delay."
優點： "The plane was new, and free movies."
缺點： "We missed our connection to LAX and the CE personnel in Shanghai we rude, impatient and not helpful. Based on that I would avoid flying China Eastern again. Also the flight from DEL to PDU was a long flight with no movies. Not competitive."
缺點： "They lost my bag and didn't know where it was until 4 days after. They were slow and not very helpful."
優點： "Not much.."
缺點： "The food, poor selection of movies!"
優點： "Food is good. Also, providing a real meal during a less than two hour flight is not common nowadays."
缺點： "Departure got delayed. Had to sit in the flight for 30 minutes on the runway."
缺點： "We didn't know movies were available until we saw others' screens when we were exiting the plane."
優點： "One flight crew was so nice and speak English well"
優點： "Food was ok. Entertainment was ok."
缺點： "Airport wouldn't allow us to bring bottled water, the carrier only passed out very small quantities, infrequently. Many of the passengers were Extremely rude and stold seats. The gentleman next to me tried elbowing me out of my aisle seat, pointing at open middle seats. Flight crew refused to say or do anything about their behavior. I've flown to Asia 25+ times and have never seen behavior like this on a flight, nor have I seen such an incompetent flight crew."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "Worst flight I have ever travelled. If you are looking for cheap bus travel go in this flight."
缺點： "Flight is always late. You have to run in the airport for boarding your next flight."
優點： "Got an upgrade to a business class. Very attentive staff."
優點： "The chair was comfortable and I had plenty of leg room. It was far nicer than some flights I've had in the past."
缺點： "The food was pretty bad. There could have been a bigger selection of entertainment but it easy too limited."
優點： "Nothing. The entire experience was disappointing. Low cost airlines treat you better"
缺點： "The airline misplaced my luggage going to my destination and returning back to my home. They refused to deliver it to me when they found it and said I had to pay if I want it delivered. The flights always arrived late. The service on board was poor. They refused to fill your glass to the top to save on produce. You couldn't you cell phones even in flight mode. Poor overheard entertainment. Mostly just advertisements. No napkins given with "meal". Meal consisted of bread with inknow meat inside and the dries piece of cake ever. Sadly china eastern knows you no choice when you need to go to smaller cities in China so they know they don't need to provide good customer service."