The planes were nice. That’s about it. I was very disappointed in the service which was not good. For a long haul flight, they did not provide 2 full meals. After about an hour into the flight they served a tiny tortilla vegetable wrap and drink of choice. Im not exaggerating when I say it was tiny. At first I thought wow what a treat to get an appetizer, but that’s all they served!! In all my long haul travels this is a first. What happened to the first meal?? The second meal (which was not good at all) was served 2 hours before landing at lax. Then there was not any amenity kits given out at least a toothbrush and toothpaste. Nothing was given out. Well I guess that makes sense since no first meal was served. The crew didn’t have any snacks on board or offered any I received more food on my first flight from Manila to Haneda. Seriously this has to be a mistake on someone’s part. Japan Airlines which I flew recently, certainly provided better service food and a toothbrush!!! Actually any flight does like delta American and Korean Air. Even China Southern? What happened to ANA supposedly 5 stars on Skytrax?
OTHER AIRLINES WOULD CHANGE YOUR FLIGHT FOR A FEE BUT ANA DID NOT!!!!!!!!!
優點： "crewe were excellent"
缺點： "nothing !"
優點： "The crew is awesome. They’re so polite and helpful."
缺點： "I think more options that don’t involve seafood would be good, but I’ll also consider selecting a specific meal in the future."
缺點： "These are the friendliest and most helpful people in the business! They are my new go to from now on!"
優點： "Friendly, helpful, attentive crew; good amount of storage in business class; very good food with an excellent variety."
優點： "Meal, crew"
缺點： "1. inside temperature was so cold -especially at the 3rd route from la to tokyo -. 2. Economy seats are not declined, which means less pereonal space. 3. The worst is in-flight entertainment system, UI is so poorly developed, most contents do not provide english subtitles."
缺點： "Add a low carb meal option"
缺點： "my original connection time or lay by was reduced to 50min. Didn’t get an express passage through security check point and my gate on this fateful day was 58A the furthest away after security check - so a long run for me and just made it to the queue 10min to flight"
優點： "I had 3 seats to myself, and I was able to curl up and get a good 2 hours sleep without being disturbed. Thank you ANA. Crew was lovely and friendly."
缺點： "Well they could have given me a free upgrade but I can live with a row to myself, kidding. When the ticket counter opens the agents stand in front of the podiums and bow and say a greeting (I think it was in Japanese). They need to get their timing better. So not much."
優點： "The crew was very friendly and attentive. They look after the customers."
缺點： "I can't think of anything that could have been better."
優點： "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
缺點： "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
優點： "The crew was fantastic and the food was very nice."
缺點： "It really would have been nice to have a vegetarian option!"
優點： "The Japanese food was fantastic - individual Japanese food selections which I wondered if would be good turned out totally amazing - well done!"
優點： "Flight departed on time, landed on time....excellent service, too."
優點： "Empty seats"
缺點： "Only snack No entertainment No chargers"
優點： "A taste of Japan food."
優點： "Enough legroom/more than what you’d find on your standard 4-5 hour flights. The stewardesses were great! They attended to every need with a smile. They did a great job of making sure everyone was comfortable."
缺點： "They need some vegetarian options for meals."
優點： "Service Staff Price Professionalism as the ticketing area Great in dealing with children"
缺點： "The lounge was somehow poor and noisy because of the airport constructions."
優點： "I liked how much leg room we had. I also liked the movie selection and the food."
缺點： "It would have been nice to have water more frequently during the flight."
優點： "Ground staff and in-flight crew were excellent. The food was very good. The business class seat was comfortable."
缺點： "Got flagged for secondary screening prior to boarding, although it probably wasn't ANA's decision. Video quality of the In-flight entertainment wasn't that great. The AC power plug could have been in a better spot. My power adapter would not fit."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
缺點： "The dinner was served too late, not right after take off. Also, the portions were way too small."
優點： "Good service"
缺點： "baggage was broken."
優點： "The airline was late in arriving for my translate flight but when I got to the airport in Narita everything was taken care excellent ground service"
缺點： "The flight attendants gave me the most beautiful hospitality hope you keep up the good job this was my third time around using ANA"
優點： "Very polite staff"
缺點： "The curry made me sick and the movies were outdated."
優點： "The seats in business class are excellent. The staff is wonderful and very attentive. I'd fly ANA again especially on the 787."
缺點： "The entertainment is pretty limited , and the food selection is limited for western food."
缺點： "Coming from Kulalampur to Japan I missed flight from Japan to Chicago Ground crew refused to rebook me to next flight and then argument only booked up to Chicago and I had to call USA and my daughter to help There should be ground crew at gate for people who has short time to catch to facilitate There was no body and I was couple mts late In international flights they should rebook and give hotel I was traveling business class Poor in help Comfort and flight was ok Food not much choices"
優點： "Sturdy seat cushion for long flight, good food selection, and plenty of current movies to keep one occupied for hours. Over 8 hours of lights out for sleeping."
缺點： "The seat in this airplane was downright uncomfortable."
優點： "The flight is on time... the food is good... the service is excellent.... the seat is comfortable.... the ludgage regulation is satisfying can bring 2 pcs @ 23kg..."
缺點： "The entertaiment film needs more variety..."
缺點： "I missed it due to delayed flight from LAX"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
缺點： "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
優點： "I've flown with ANA before and they never fail to impress. Service is impecable, staff are nice and the new boeings are awesome. Seats can be a bit cramped but we were in economy and it's a 9 hour flight so some discomfort is expected. The 3 meals served are complimentary and very much appreciated. The entertainment system is an easy to use touch screen with great options from Hollywood and other movie sources."
優點： "Friendly and accommodating crew"
優點： "Good food and service"
缺點： "Delay too much time"
缺點： "Limited number of movies"
優點： "The crew was very friendly and attentive. The food was generous and very good"
缺點： "There really wasn't anything I didn't like"
優點： "All the Japanese food are delicious! The crew are polite and nice"
缺點： "I suppose, not enough variety of American movie. In my opinion"
優點： "Food legroom service friendliness"
缺點： "Could not view flight info on map"
優點： "Very clean plane. Nice and comfortable. Staff was very friendly. Lots of leg room. The seat doesn't till back, but instead the seat slides forward. I wouldnt mind to fly again with ANA. Terrific entertainment system and movies."
缺點： "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "leg room; extra seat between us"
優點： "Nice crew, clean lavatory"
缺點： "Had a chance to select seats only for return flight Seats were too narrow"
優點： "The flight was less busy than usual (it was an Easter Sunday departure) and so service was a bit more relaxed and friendly than usual instead of just efficient. Left gate a few minutes early and arrived 20 min early in Tokyo. Flight time is pretty good - 8pm departure which gives time for a relaxed day sightseeing in Dusseldorf before going to the airport in the late afternoon, Arrival in Tokyo is about 2pm which would be a good time to check in to hotels and relax. Food was good - dinner after take-off and a brunch-type meal a few hours before landing. Entertainment system is also very good although I'd flown a lot recently so seen the films I wanted to see already. Sometimes ANA are just "good" but this one was the best one I've flown recently."
缺點： "Surprised that their recently acquired 787s don't all have WLAN! Wanted to do some work ... but ... maybe enforced disconnection is a good thing sometimes :)"
優點： "Good Business Class, will fly them again. Excellent service."
缺點： "No meal served upon take off, snacks only."
優點： "Best service ever provided by an airline"
SingaporeAir premium economy makes an 18-hour flight bearable The cabin crew was very attentive The food was above average. The entertainment options were very good.
. It was so unorganized! They kept all the passagers waiting while they do there meeting, they said they would open checked in by around 4pm but instead they took another 20mins to check people in, on top of the that they kept as changing lines like 5times! The check in in new york was very horrible! The people at the check in counter acted like they were immagration! Asking for our birthcertiface and old passport, it was the first time i ever encountered checkin who acted like immigration officers! They made it so painful! We were already waiting for almost 5hours! Horrible service! I would never fly Singapore airline again after this experience! Won’t recommend it to anybody!
Lush food, excellent service, superb seating/bed, plenty to drink and one of the best flights I have ever had.
If they had fruits as snacks that would have been nice
Only 2 meals on a 16 hrs flight and they had few option for food and drink. Qty was not sufficient
They need to have a restroom in that big room that they seat you in before boarding.
We enjoyed the flight very much. The flight staff was very helpful and friendly.
缺點： "Better movie selection. Better organized boarding in Frankfurt"
優點： "Friendly staff. Both two meals were awesome."
缺點： "Already done."
優點： "Amazing crew. Seat needs more padding."
缺點： "Memory foam seats"
優點： "Newer Aircraft and very convenient"
缺點： "I dont see any thing to improve"
優點： "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
缺點： "Food was good but was not full compared to emirates."
優點： "Crew was amazing"
優點： "Staff was great as usual"
缺點： "Many entertainment monitors including my row of seats were stuck for a while. The “please fasten your seatbelt” was on the screen and made the monitor unusable for the first 1hr of the flight"
優點： "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
缺點： "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."
優點： "Great seats and efficient service all round."
缺點： "Better food, better selection movies"
缺點： "Very cramped. Worst leg of the journey"
優點： "Dim sum between Hong Kong & Singapore."
優點： "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
優點： "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
缺點： "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
優點： "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."
優點： "all of SQ"
優點： "The lunch and dinner menu was excellent"
缺點： "more bathrooms."
缺點： "Cabin little bit cold"
優點： "Friendly crew I like that a lot. The diabetes food choice ecselent Thank you"
缺點： "The toilets were very dirty"
缺點： "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."
優點： "business seats were excellent"
缺點： "all was good"
優點： "Flight is comfortable, food is nice. Most importantly, the flight was on time."
缺點： "The entertainment system requires additional setup, and need my own mobile device. My mobile device was low in battery while I'm on my flight, so I'm not able to view any movies during the flight."
優點： "Crew members were very friendly n helpful."
優點： "I’ve flown with a lot of airlines in every class. This was an economy class flight and still the food was better than I’ve received in business class on American. The seat was comfortable, the entertainment options varied and extensive and the cabin team were amazing. They clean the bathrooms between uses. Seriously how do other airlines still exist?"
缺點： "No free upgrade? ;-). But that’s unreasonable. I love this airline having not flown with them for 4 years I don’t understand why!"
優點： "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
優點： "Service was nice."
缺點： "Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight."
缺點： "one of the oldest planes i ever used"
缺點： "Seats were bit hard without proper head rest.entertainment kiosk was not working."
優點： "Wonderful and warm crew made me feel at home. Loads of entertainment but best of all, comfortable seat/bed allowed for a goodnight's sleep!"
優點： "Can't think of. We have been using Singapore Air for years and they were good. However, our recent few flights with them have been disappointing (hence the need for this review) - there's nothing to be happy about."
缺點： "Writing on behalf of my wife. All staff that she met have sour face, perhaps to signal the passengers not to approach them? True enough, the cabin crew did not help her to place her bag in the luggage compartment; the cabin crew did not serve water when requested, and on second attempt, the cabin crew told her to request at the ground. The cabin crews she has encountered clearly expressed their unwillingness to serve with their face and action. Is this the new direction of Singaore Air? The entertainment system requires installation of an app, hence is practically useless since we do not have the app preinstalled in our device."
優點： "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
缺點： "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
優點： "Best serves ever will fly every time"
優點： "Made Econ class feel like biz :)"
優點： "Everything else was good"
缺點： "Old aircraft with tired looking seats."
優點： "No fuss flight but lacking that something extra"
優點： "Entertainment was great"
缺點： "The food is getting worse"
缺點： "No room, seats too tight. So close, my neighbor spills over. Toilets too small."
優點： "From the beginning until the end the service, the vibe, the flight itself was amazing. I don't know any other airline I flew with so far that hosted me and all other flyers better. At any time I was supported by the staff and even if it was busy they constantly had a kindness and smile in their face. I don't fly with any other airline on long distance flights! It was clean and neat on top at any time. I love flying with Singapore airlines. I feel safe and in good hands all around. This is how service should be at any airline! It is never less good but a constant since years! Thank you"
缺點： "There is nothing I did not like."
優點： "Thank you flight itself was v good but not check in"
缺點： "Check in was terrible Long slow moving lines to just drop a bag! Can definitely improve as it is not like this anywhere any longer"
Food was excellent and free wine was also great.
It was a pleasure to travel with Turkish Airlines. Excellent food, entertainment, and staff, not to mention the little pouches with basic necessities for the flight and the safety bags. It really gives you the feeling that this company cares for the comfort and safety of their clients.
優點： "Crew was amazing, very attentive to our needs flying with an infant."
缺點： "Boarding process"
優點： "Seats were horrible and the crew was thr most unprofessional crew"
缺點： "Food was very poor. They gave us same food every time in all flights. Sandwich was not good. There was no tea, coffee or cold drink. Not even fruit or any chocolates. Food made all of us very upset."
缺點： "Just to improve on the services and hospitality but there are really good"
優點： "No issues"
缺點： "Everything is good"
優點： "The seat & the food were better than I’d expected, and, of course, that’s a *big* part of the experience."
缺點： "I had to file a claim with Turkish because my new suitcase (not an expensive suitcase, but still) got seriously chewed up and is now unusable. At least it made it to the destination on time! And the contents were only slightly damaged. I will be happy if I get reimbursed for the suitcase."
優點： "Good entertainment system"
缺點： "Old plane. Not sparkling clean... bad leg room"
優點： "Over all good service."
缺點： "Passenger seats. Very uncomfortable need more legs room and more padding."
優點： "10hour flight tine"
缺點： "Poor coordination during boarding No snacks offered."
優點： "Check in staff was very nice Crew on board not so professional Food was ok"
缺點： "Seats not comfortable Limited movie selection Flight connection time too long"
優點： "The New York operation seemed much better. Our flight arrived late and was met by airline representatives looking to help passengers with tight connections. Arriving transfer passengers must go through Turkish airport security. Turkish security did set up an operation right at the gate. This both expedited things and relieved the stress of going through the process far from the gate."
缺點： "Seat was very uncomfortable. The plane was an older Boeing 777 (it had no winglets) and I think the seat cushion was the original one. Turkish Airlines does not communicate with its passengers. If the flight is late (as both of ours were), you wait with no information as to when the flight leaves. The same lack of communication occurs once you on board. I joked to my wife that the cargo on a Fed-Ex flight is given more information."
缺點： "My flight NEVER took place and you have no idea. Shameful! I was hospitalized and I couldn’t flu to Belgrade. I am deeply dissapointed you are not willing to give me my money back. I will NEVER use your service again!"
缺點： "Same problem as the first segment (see above)"
缺點： "Plane delayed Missed connection"
優點： "Elite member flying with my wife, no preference boarding for Elite. Were assigned to different group letter No good answers Dissapointed"
優點： "Overall the experience was good. Cabin crew helpful."
缺點： "while going to US from Mumbai -Wheelchair service at Istanbul was found unsatisfactory. The attendanct was unfriendly adamant and rude. overall the wheel chair persons were neglected by the airlines (even at Boston ) but the cabin crew took care of all wheel chair persons."
優點： "Dinner served was very good, American Airlines need to learn from foreign airlines."
缺點： "Comfort of the seats."
優點： "Flight attendants were friendly and made the experience more pleasurable. Food was alright, however could have been better."
缺點： "Delay in departure."
優點： "On board catering and new planes are a plus"
優點： "Turkish Airlines does a fantastic job. I won’t fly any other airline to Greece. For the value and service it is second to none."
缺點： "Good service."
缺點： "This’s the worse airlines that I ever use in my life, in my way back to Boston I get to the airport 2 and half hours before my flight, it was so crowded outside the door, so I didn’t get to check in till like an hour and 10 minutes, Guess what! They didn’t let me in because they close the gate they said?? They have me payed for another thicket to I take the next flight They are so weird, even when you called the customers service they will do nothing for you, like they don’t live in our planet!! Trust me stay away from this turkish airlines"
優點： "Everything else"
缺點： "Leg room is too narrow and seat cushion is too harsh to sit on for a 12 hour flight"
缺點： "The 2 flights were delayed, I went to my work late Both bags were broken"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Great experience for my first international flight."
優點： "Entertainment was very nice."
缺點： "Bath room was not clean during the flight. Flight attendants can be nicer."
優點： "Comfortable seat Good food Great entertainment options USB to charge phone at the seat"
缺點： "Nothing. Excellent experience"
缺點： "cramped seats, service by crew members, overall quality of food"
優點： "Excellent STAR lounge in Istanbul Good service, once settled. Friendly staff."
缺點： "On line check-in system does not remember frequent flier info. Passport check at gate was poorly managed. Everyone was in waiting area then told to get out and stand in line for passport check. It happened each time so this seems to be their normal process. On flight back they bused us to the airplane and waited for all three buses to arrive at the airplane before allowing anyone to board. Flight attendants helped with moving carry on bags in bins but with little consideration to the items. Completely unorganized boarding process to the point it is worth paying a little more to fly a different airline."
優點： "Direct flight from Houston to Istanbul. Ran on time, and food was good."
缺點： "Seats were crammed in as close as possible. I've never had such little room on a flight this long. This is a really long flight, so I'd probably see if I could find a more comfortable airline next time, even if it cost me a little more cash."
優點： "All went right. Nothing negative that drew my attention."
缺點： "They are doing it all right."
優點： "The crew on the flight were very nice"
缺點： "As our first flight got delayed, me and 28 other pallengers flying to israel told the airline agents that we would miss our connection flightfrom turkey to israel. The supervisor assured us that we have nothing to worry about, as the second plane would wait as we are many passengers.however when we landed in turkey the connection flight had already left without us. When trying to speak to turkish airline representatives about getting a new flight, they were super UNhelpful, we waited in very long lines and were required so go to a few different parts of the airport to get a new ticket, a process that was not friendly at all and very frustrating. After about 2 hours of waiting on lines, i got a flight that required me to wait 7 hours in the airport and measley voucher for a very small fast food meal. When i asked to be admitted to the lounge (as i waited 7 hours in the airport due to the airlines mistake), they did not agree to grant me access. When i asked to at least get the wifi code from the lounge so i can tell my familly that i am stuck on turkey, this was also rejected. While waiting in the airport, i spoke to many other people on other flights who had been stuck in the airport under very simillar circumstances, some even worse than mine. I also have many friends who have experiences simillar experiences with turkish airlines. If you are looking for a reliable flight, that will get you to your destination on time and will help you out when a problem occurs, Turkish airlines is deffinetelly NOT the flight for you. I personally will never fly with them again after the way i was treated."
優點： "Seat comfort and entertainment was good."
缺點： "Boarding process was poor. CREW HAD NO CONTROL over passengers standing, opening overhead bins and walking around while plane was taxing. FOOD WAS POOR at best horrible at times."
缺點： "the connection in Istanbul was short (around one hour), which created the following problem: the 1st flight had to wait 20-30 minutes for the landing permission, and this made us running and rushing to the connected flight. The landing permission was delayed not because of the weather conditions, but because of a long line of aircrafts that came to Ataturk airport at the same time. Therefore, it is kind of Turkish Airlines blame."
缺點： "Wine program for international business class was sub-par"
優點： "I liked almost everything. The service is excellent."
缺點： "It would be great if the transfer flights would have shorter option"
優點： "Everything was perfect during the flight."
優點： "Crew friendly attitude, seats, comfort, food and entertainment choice were top class."
缺點： "Gate changed 2 times, many had to run long distance between gates, take-off was 40min late. loud and useless (no english) flight announcements would wake me up each time"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Inflight service"
缺點： "Boarding process was still chaos and unorganized, we left 20 minutes late"
優點： "boarding was easy and fast and the crew was friendly"
缺點： "there were no personal TVs for inflight entertainment and the TVs were not spaced well enough to see clearly and easily."
優點： "good food, nice attendants, comfortable seats, good pillows"
缺點： "no wifi"
優點： "The food was good, as was the service."
缺點： "Delays, both at Dulles, as well as in Istanbul."
Biggest issue is the baggage claim in Sacramento. I flew business class with a priority tag on the luggage, yet my bag was the very last to come off the belt. Why don't they follow the tags and actually pay attention to the priority tags and get those off first as other airports are able to do.
Well I just slept when I got on board and woke up when they said we’ll get down in 20-25 mins! That was my best sleep on a flight 😅
Delta One business class seat was the tightest business class seat that I have ever had in many years of flying in business class. Absolutely horrible.
Easy on, easy off, smooth flight from Charleston to New York.
優點： "The crew was extremely helpful and friendly!"
缺點： "The seats, overall, could have been more comfortable... I have somewhat of a backache after my trip."
優點： "The aircraft was extremely clean. Crews were helpful and patient with passengers as they boarded and asked questions."
優點： "The crew was amazing and the flight was fast and smooth. Seating was great"
缺點： "Nothing needs to be corrected"
優點： "The movie options"
缺點： "Compensation for having waited an hour and a half extra."
缺點： "Traveled Comfort Plus. Looking really crowded in the main cabin."
優點： "Flight crew was very friendly and helpful. The drink package for comfort trip was fantastic and worth it."
缺點： "There was zero entertainment inflight and logging onto Wi-Fi was very difficult. I would rather have had free Wi-Fi and a screen to watch movies/games on rather than or in addition to the drinks."
優點： "Crew was great"
缺點： "Thermostat broke, wi fi didn’t work. Temp 60 degrees entire trip. Sucked"
優點： "Crew did a great job communicating what was happening while we were delayed"
缺點： "Compensation for our time or schedule mishaps."
優點： "Delta as always top notch!"
缺點： "Compared to Virhin Australia crew, Delta staff seem almost poorly trained in comparison. For example, Drlta crew don’t check your pass, don’t immediately move down the aisle to move along tourists busy discussing their seats and then line up for Boarding seems chaotic at best."
優點： "Delta app is awesome."
缺點： "Really nothing. They did a great job."
缺點： "I had window seats on all flights and was boarded after those in middle/aisle seats 3 out of 4 times. Less legroom in the cheap seats. High whining pitch on speaker during announcements on last leg."
缺點： "Turbulence but no one can help that"
缺點： "The overhead didn’t fit my standard and I ask the gate attendant and she assured me or would. Otherwise excellent game"
優點： "Flight attendants"
缺點： "No chicken sandwich."
優點： "Short flight! Crew nice enough!"
缺點： "Boarding seemed slightly delayed"
優點： "Professional, courteous, and responsive attendants and flight crew."
優點： "On time. Clean."
缺點： "But cold but crew did find a blanket."
優點： "Good staff, plenty of room, comfortable flight, smooth flight"
缺點： "Some passengers behind me didn’t get snacks and drink"
優點： "EXCELLENT, FRIENDLY, TIMELY, CORDIAL Service by Flight attendants!!"
優點： "We were early, I had free Wifi, I love Delta!"
優點： "Comfort Plus allowed us to board early, useful USB ports."
優點： "Kyle was our flight attendant. He was great. Attentive the whole trip and served us water and snacks."
缺點： "My flight got cancel two days in a row due to outrage power in atlanta."
優點： "Very pleasant customer service, excellent bag delivery service."
優點： "Excellent Detroit crew"
優點： "Quick boarding/unboarding."
缺點： "Wouldn't allow me on earlier flight, when there was room, without change fee"
優點： "Able to download boarding pass into apple wallet"
缺點： "Flight was almost an hour late departing, bag is a carry on but storage too small to keep bag, then wifi didn't work the entire flight. Had to run to our connection since our layover time was taken up in Boise. If we had missed the flight, we would have been re-routed to another airport over 1 1/2 hrs away since ours closes. Next flight was not much better, oh and wifi did I t work on it also - last 3-4 delta flights I've taken have been late and didn't have working wifi - starting to think their system doesn't work at all - seriously going to take any other carrier but Delta going forward"
缺點： "The boarding took a long time then when they called for the zone 3 they told us to hurry up. The steward was doing everything by hand motion. You couldn't hear what he was saying. The plane was extremely noisy and we asked what the noise was none of the crew answered. This is not the normal service that I am used to from Delta."
缺點： "everything 1st of all i didnt like the fact that the stuff could act so unprofessional and very disrespectful and not knowing what type of info to give that made me lose my flight and at the end they all told me they couldnt help me to get my flight or anything not even try.."
優點： "The flight was fine, attendants we're good, entertainment options are great."
缺點： "Boarding. It was probably the worst I've seen. A shared intercom system between two gates (b7 and b7a), boarding flights around the same time and our flight beginning portions of pre boarding with no announcements caused mass confusion. Passengers lining up to go before they should, bumping into each other, no info or corrections over the intercom. The gate agent yelling at people to move aside. Overall terrible gate agents and terrible set up. Flight crew was great though."
優點： "Plane and flight were ok"
缺點： "The restaurant in CHS took 15 minutes to tell me they didn't have what I'd ordered thereby denying me the chance to a real meal all day. I wish they'd put real meals back on the flights"
優點： "I was able to do my check in and seat picking fast with no problem"
缺點： "A lot of the airport employees and staff negative and Grouchi mean attitude but does not take away nothing with the airline company staff very helpful and positive people"
優點： "Really liked the plan"
優點： "We had comfort class and it's very nice"
缺點： "Both Crews at airport and on flight aren't very friendly, I guess this is the nature of all American flight after seeing how customer being treated from the United incident"
優點： "They had some weather in atlanta. So they drove us out to the runway and then we sat for 45 minutes with the engines off waiting to leave. I guess it is nice that they want to keep you safe. After missing our connector - they did put us up in a hotel overnignt. However we still had to pay extra for taxi back, parking an extra day at the airport, and extra meals. Oh - and the extra trip to detroit..."
缺點： "So after waiting 45 minutes on the tarmac - we left and headed to Atlanta. There we landed and waited because they had no gate for us. Then we finally got off the pane and ran to our connector which left without us. We were told they don't hold the plane for less than ten people. So the four of us don't matter. We sat and sat waiting...and then lost another day due to travel."
No food served. Thus no appropriate rating.
AA is the worst at customer service, there is no one to talk to about your missing luggage or items on your luggage. worst than any other airline.
The only thing that was lacking had to do with the size of the jet. There was limited room in the small jet but it was fine for the short duration.
Flight was delayed approximately 30 min.
Sone pleasant staff. On time. No AA staff at gate at boarding time in PHL. Most staff engaged with one another, but not very attentive with customers.
So much fun to be delayed 3.5 hours so you land at 12:12 a.m. CT and then discover there are planes stacked on the tarmac but no open gates. We’ve been sitting in a hot plane for 1:20 and have no estimate when we’ll get a gate. This was poor gate management by American Airlines and DFW. Every AA flight I am on of late has been problematic at best.
缺點： "The customer service desk!"
優點： "The pilots and the team did a good job."
缺點： "They changed my seat i paid For last minute and sat me in a small seat when i paid For extra leg room."
優點： "Everything was great"
優點： "The seat although with limited leg room, was comfortable."
缺點： "The desk agent at the airport was awful and made my experience unpleasant. And already stressful travel was made much worse."
優點： "flight attendant excellent. Flight on time."
缺點： "Seats too small tight uncomfortable. Boarding without a jetway uncomfortable."
優點： "Seat extraordinarily comfortable"
缺點： "Terrible turbulence and very scary"
優點： "Nice Asian stewardess made up for the rude tall bald African-American male Stuart who was snapping his fingers and literally yelling at me for no reason! I turned around and walked away to avoid conflict. He was being overly dramatic and completely rude and several people clapped when I responded"
缺點： "One particular steward mentioned above could adjust his attitude and be polite to his guests. He had no reason to be overly dramatic and excited nevertheless yell at clients!"
缺點： "The legroom is not sufficient for taller people"
缺點： "I purchased a seat upgrade, so much more leg room and a relatively comfortable seat. No seat back TVs so bring your own entertainment."
優點： "Seats were not too cramped."
缺點： "Wifi that actually worked."
缺點： "No window at the window seat"
缺點： "To tell you beforehand that 35J, the seat I chose, is smaller than the rest of seats in Economy"
優點： "Once the flight began everything was fine"
缺點： "The flight was delayed 3.5 hours without a solid reason being explained to the passengers"
缺點： "The hardest thing about any air travel is cramp seats in coach. That being said, AA makes the best of your cramp quarters with free online movies and television, and a power outlet for your cell on the headrest in front of you, which is so convenient and makes up for the tight seating!"
優點： "great trip and crew"
缺點： "WiFi was weak...things were stolen out of my carry on checked at the gate in Charlotte...I had the only bag checked at the gate."
優點： "Friendly and attentive crew. On time."
缺點： "It was canceled and our trip has been delayed a day."
優點： "I upgraded to a premium seat I was assigned a seat in the middle very uncomfortable when there were empty seats three rows ahead should not have been a problem"
優點： "The plane was comfortable, and the stewardesses were friendly. The plane was not full, so it was easy to get board and deboard, the toilets were clean with no lines, and the entertainment was top notch."
缺點： "American wins tge coach torture contest!"
優點： "We got there"
缺點： "I am STILL in Chicago :("
優點： "ON TIME AND VERY SMOOTH. EVEN EARLY! THANKS!"
缺點： "Very high decibel high pitched noise from engines as we taxied to gate in PHL. VERY annoying. Lasted over 5 minutes. ALSO, i didnt need to print out own boarding passes. You could fix your website check in px."
優點： "Once I got onto the plane, it was fine. It was a short flight. Everyone was nice and they offered drinks and a small snack."
缺點： "I was late to my first flight from Dallas to LR due to my flight from Spain coming in late. I got off the plane and there was also another connecting flight printed for me. I thought "wow that is amazing sevice! I am def going to brag on them." I should have done it myself... after a 30 hour traveling day.. I got to the counter to get on my second scheduled flight home, and it wouldn't let me on because something with my Rickey was not working on the computer. The person did not know how to fix it so I missed the flight. After calling a supervisor, and that said supervisor never showing up, someone else finally happened to walk by and helped the original person fix the problem. Finally after waiting 5 hours total, I was on my flight home. The first flight was amazing but this flight makes me question if I want to ever use American Airlines in the future."
優點： "They were able to reschedule to another airline"
缺點： "Flight was cancelled"
優點： "Shabby Cramped"
缺點： "Cramped Uncomfortable"
缺點： "I despise Heathrow. I'll only go there or use an airline there as a last resort."
優點： "Flight was direct and on time."
缺點： "Waited 45 minutes at baggage claim before the carousel even began to move. Not much legroom or personal space."
優點： "Customer service was excellent. Smooth flight. Early."
缺點： "In Charlotte the kiosks were not acting right. The agents were still exceptional but you could tell they were frustrated"
優點： "GSP easy to navigate- easy option for WNC travelers"
缺點： "Delayed an hour. Don't think I've had a single American flight on time. No food or movies on international flight. No blankets or pillows."
缺點： "Small, old plane. No drinks, snacks, or entertainment."
優點： "The crew was so friendly and helpful and especially kind to my five year old son."
缺點： "The plane was quite old and so the entertainment options were poor for such a long flight."
優點： "The in-flight entertainment interface was well-designed. The aircraft tracker is the best, the media selections were plentiful. Having the usb and headphone plugs next to the monitor is the best. Better than Virgin for sure. But strangely, you couldn't order from the food and drinks menu like you can from Virgin so it was just a video version of the menu card. Food was good."
缺點： "Someone destroyed a lavatory so we were short one for the flight and caused a 30 minute delay before take-off. The usual spiral happened: pilot flew into bad turbulence to make up time. No biggie."
優點： "N/A flight was cancelled."
缺點： "Flight was delayed and finally cancelled."
優點： "Very smooth"
缺點： "I didn't not like anything."