優點: "My flight was canceled but the ground crew was amazing I was really worried but China Eastern's ticket people were very professional! Highly recommend."
優點: "Very nice plane, crew was fantastic."
缺點: "The only thing is the entertainment since the plane did not have a screen but it was really comfortable flight"
優點: "Everything went smooth and the flight was uneventful"
缺點: "Online check-in did work for me. I had to wait in line for ticketing."
缺點: "If the temperature is higher, that would be better."
缺點: "Crew speaks only a couple of words in English. Never flying China Eastern again."
優點: "Over booking, no seat for me fight back to LA"
優點: "The crew was very professional and the flight was on time"
缺點: "The check in counter opened at 6am but my flight was at 7:30am. So it was very rush. Hope they can start check in earlier."
缺點: "Flight delay was a pain from LAX to Nanjing."
優點: "Nothing much good to say about this flight"
缺點: "They were rude and cater to Chinese... didn't give me the proper documents. Took forever until i found a helpful Thai to determine documents that should've been given to me at gate. Even tho i had business class on the first leg, they wouldn't let me in the lounge for the layover..."
優點: "Very kind staff on the flight, I was very happy with the flight. Lots of new movies to watch, which is nice since I’m never able to sleep."
缺點: "The lady sitting behind me putting her feet on me... not a fan."
優點: "Tickets were super cheap."
缺點: "Transfer at Nanjing is horrible. There is no transfer hall so connecting passengers have their passports confiscated and are locked in a room like criminals for HOURS. People were crying, others did not understand what was happening and they were panicking. It was a truly awful experience!"
優點: "crews are good"
缺點: "entertainment"
優點: "We were bussed to the far end of the tarmac to board which seems normal for this airline out of Nanjing. The step stairs would be a problem for anyone with mobility issues. Seats are comfortable enough and the inflight entertainment has several options for current movies, tv, audio or games. Mine worked on the flight home but not the outbound flight. Meals were plentiful but not to my liking, catered to the majority of the travellers which is reasonable. There were some vegetarian meals available to those that requested previously. They came around many times with beverage service and water as well. Language is a bit of a barrier but if you are patient you can figure it out. Very happy overall with the experience we had at the price we paid."
缺點: "Food options were limited. Boarding was a long process by bus out to the tarmac."
優點: "We were well looked after by the cabin crew. They came through many times with food and beverage services as well as water. Seats were comfortable enough and there was plenty of room for our carry on luggage. Boarding was on the tarmac and a little chilly but very orderly. Moving through security and customs/immigration at the Nanjing airport is a bit disorganized for in transit passengers but we were patient and the ground staff were very organized and helpful once we were taken to check in."
優點: "Courteous and helpful crew. China Eastern served QingDao (Tsingtao) beer, quite good, German recipe from the 19th century."
缺點: "The menu was ok but I’ve had better on an Intnl flight. The plane seemed to be short a bathroom, only 3 in the economy cabin. The flight was not close to full but one bathroom wasn’t kept clean."
優點: "Flight went smooth, was on time, no issues. Meal had pretty good cake. In flight entertainment has a good amount of Japanese pop, too."
缺點: "Minor gate change, not a big deal. Really not to much to complain about."
優點: "Comfortable flight,on time departure,friendly staff"
缺點: "Long layover"
優點: "I appreciated that they provided two full meals as well as a sandwich. Flight attendants were also consistently walking the aisles offering water. The movie selection was great. I have a lot of cons written down, but tbh for the price I thought it was comparable with other (domestic) flights I've had."
缺點: "There was definitely someone(s) smoking on the plane - cigarette smoke would waft through the cabin intermittently. Free wi-fi should be made available. My seat wouldn't stay reclined, so I had to push down on it the whole time. I took a flight from JFK to Taipei with a long layover in Taipei. No significant delays, but the boarding process in both areas was unorganized; everybody just kind of lines up in a large mass. Boarding doesn't actually begin until like 5-10 min before the stated departure time, so actual departure is also pushed back. However, we ended up arriving around the stated time so I guess it doesn't really matter."
優點: "Loved the service and entertainment packages on the big screens. The meals are abundant."
缺點: "The provided headphones combine background music and sound equally with vocals drowning the latter out making the audio experience unbearable. I had to use my own headphones for quality sound."
優點: "Newer plane Boeing 777. Single business class seat by window."
缺點: "Many young kids and a crying baby in business class plus very loud talking during sleep time."
缺點: "The seat selection that I paid Kayak for, was not honoured. Instead I got one of the worst seats on the aircraft and they ran out of food."
優點: "The flight attendants and ground staff are always friendly and helpful. I get great deals on China Eastern flights.I just went to Honolulu from Taipei for less than $700 USD I just hate that long lay overs come with it."
缺點: "I hate that in order to get great prices flights you have to have crazy long lay overs. For example my flight to Honolulu layer over in Shanghai for 21 hours. Before my flight f4om Ningbo to Taipei, I had a 10 hour lay over. I spent more time waiting for flights than actually airborne. I honestly never enjoy the main entres of the meals on this airline."
優點: "Crew members were polite and nice."
缺點: "Folks around me were too loud and noisy I would like to play puzzles in the magazine, but couldn't find any."
缺點: "No hotel was provided for 24 hour stay.It is mentioned on their website to provide hotel for trips from Yvr"
優點: "The crew was very caring and attentive. The food was tasty, and I enjoyed the entertainment options."
缺點: "The fasten seat belt sign remained on for the entire flight, so I eventually figured out to ignore it and get up when I wanted to."
優點: "It would have been nice if i was warned about it and i can actually get a visa and sight see at nanjing for a day."
優點: "Crew"
缺點: "Boarding time delayed by an hour. Take-off delayed by an additional hour on top of that previous hour. Mediocre food. No usage of ANY electronic device - even in flight mode. Strange. PA announcements contradicted flight attendants messages. They didn't understand. Crew's English was pretty low, but they were nice. Airport in China (immigration) was uugh... I can't."
缺點: "sound of inflight entertainment was not clear, no option for english subtitles, & this was very important because it was a long flight"
優點: "Pleasant. Clean. Entertainment worked. No real. Complaints."
缺點: "Are seats ever comfy in economy? These were nice and clean."
優點: "The bathrooms were clean"
缺點: "First, our flight to Bali was canceled, there was a scam delaying and delaying the flight so that no one was offered vouchers. But the gate told us it was definitely canceled even though it was never officially canceled. We flew to Manila instead. They botched our return ticked accidentally booking us home on a flight 3 days later. We were on hold 45 minutes but no one answered when we tried to call so we had to wait at the airport to talk to someone - of course their convenient hours are 2AM - 10AM. When we finally did get a flight, the food was awful, the "vegetarian option" was inedible. The thimble of wine was mean considering there is no alcohol in flight. The snack was a tiny package containing 8 tasteless peanuts. We were reprimanded for getting more water. TERRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
優點: "Nothing"
缺點: "Horrific customer service"
優點: "The overall service from arrival in Shanghai to arrival in Taipei. Everyone was so helpful and I got good direction from staff because of my language barrier."
缺點: "Just the long wait at the airport but still it wasn't too bad."
缺點: "Flight was delayed for over two hours...with no explanation or contact from ground staff."
缺點: "They lost my bag and didn't know where it was until 4 days after. They were slow and not very helpful."
優點: "Not much.."
缺點: "The food, poor selection of movies!"
優點: "Food is good. Also, providing a real meal during a less than two hour flight is not common nowadays."
缺點: "Departure got delayed. Had to sit in the flight for 30 minutes on the runway."
缺點: "We didn't know movies were available until we saw others' screens when we were exiting the plane."
優點: "long delay."
缺點: "long delay and bad customer service."
優點: "The flight entertainment and food were good enough and for that price I would fly again."
缺點: "China Eastern check in is really really terrible, also the check in at Bangkok to China the lady screwed up. So we had to endure customs back in China which made it a terrible layover since they did not let us do anything. They assumed we screwed up our check in on purpose and it caused us a few hours of misery and a bunch of question asking."
缺點: "The airline was delayed on the tarmac for one hour and they never gave an explanation for the delay."
缺點: "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點: "The in-flight service was on the same level as any international airline."
優點: "The inflight attendents are hard working."
缺點: "The quality of food is poor and the portion is too little."