I like priority boarding for the disabled. They really take time to make sure these people are well settled on their seats before anybody else. I gave excellent for the hot meals they serve through out the flight and with choices. The bathroom are always clean and no water drifts on the floor. All sanitary paper accessories never run out. Love it specially COVID19 is still prevalent all over.
No problem at all. I like it the way it is now. The reason I always choose Japanese airlines because the attendance crew. They are awesome
Japan airlines feeds you even on 4-5hr flight alaska airlines you get a small package of cookies on 4-5hr flight
Great flight. everything was good but food. Pasta for breakfast. Beef flavor dish(not much beef to be found) with rice and couple of small salads.
JAL is a very good airlines. However they insist on mostly Japanese language entertainment, with some Hollywood movies. Food is OK. I prefer traditional breakfast like eggs, bread, sausage, omelate etc. But not pasta..which I got during Tokyo Seattle flight. Also their lunch dinner entries were not western, at least they can have that option. They have good Miso soup.
優點： "Comfortable legroom. Attentive crew."
缺點： "Other airlines have more on demand entertainment."
優點： "Crew was very attentive. Plane was clean."
缺點： "Bigger water bottles?"
缺點： "I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight"
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
缺點： "Very good airline except for the fact that the staff at Narita airport."
優點： "The ANA crew at Haneda airport were very polite, professional, and very patient with me. However due to an online error between the ANA US website and the ANA JP website my confirmed seat on my flight was given to another passenger so I was kicked off. How this happened I dont know."
缺點： "Fix ANA US-JP online booking system."
優點： "I like the guy who’s checking me in he’s very kind."
缺點： "Almost missed my flight - they could not locate me as a ticketed passenger"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點： "very poor communication of information"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "In particular we give kudos to Tadaka, who seemed to be a manager and went above and beyond to help us with our boarding and seat assignments. She even recognized us the next day! Superior customer service."
優點： "The staff are always very polite and professional. Food was fine (better the past years). Everything was punctual and orderly."
缺點： "The seats were extremely uncomfortable. The gray ones were much better (San Diego to Narita) in comparison."
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "FA service with a smile. All pleasant and nice to deal with. Windows are button controlled."
缺點： "Economy meal is not that great. Boarding should be by zone or by seat number."
優點： "Nice leg room and excellent head phones nice crews"
優點： "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
缺點： "None whatsoever."
優點： "The flight crew were very attentive, polite, and full of genuine smiles."
優點： "The staff helping to check in was amazing. There was an error which checking in at LAX, we didn’t have our seats assigned. Ali was able to get us seats together, and by a window at that! She was incredible and super helpful. I knew it would be a great flight just from her service at the beginning."
缺點： "I wish there was a paper that showed you options for food/drinks. The language barrier was a bit difficult at times but the crew was incredibly patience and made sure we got what we asked for."
優點： "Boarding and crew"
缺點： "Lost luggage"
優點： "Everything. Was just outstanding."
缺點： "No complaints"
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Crew was very nice, movie selection was great and the 787 is a nice plane"
缺點： "Not a lot of room to move around (seat size) and need more bathrooms only had 4 for about 100+ ppl"
優點： "Bought my ticket in June, when I could access the AA site for my seat selection, it wanted $18 to $35 to make the seat selection. We chose to get the assignment at the airport, but could only get it at tge gate. Made me feel like I was flying standby!"
優點： "Nice flight, right on time."
優點： "Excellent flight and wonderful service!"
優點： "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
缺點： "Food can be better."
優點： "Once again the service from the flight attendants was perfect."
優點： "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
缺點： "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
優點： "I hope to always find the great deals I have with Japan Airlines and continue with a smooth traveling experience as this one!"
優點： "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "Polite service, comfortable flight, no delays"
優點： "Seats in cos are comfortable and plenty of leg room compare to US airlines. Food selection is very good as well as the service. Flight Attendants were very friendly and attentive. Will fly JAL again!"
The flight attendats were very nice. First plane had a lot of space and big screens. Second plane was smaller guess older. They gave us food all the time. Great experience
缺點： "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
優點： "The crew was excellent & seats were comfortable"
缺點： "Better boarding procedures. JAL is better."
優點： "The crew was great, friendly and helpful. The food was good and the overall service on the plane was great."
缺點： "Our flight was delayed from Los Angeles and we did not make our connecting flight in Tokyo. The next option they had was a full 24 hours later so we ended up taking the train. I tried to make adjustments to one of my flights for the return home and was told that is not an option."
優點： "The cabin staff were extremely caring."
缺點： "Seats are way too small, incredibly uncomfortable to the point of painful ness. More luggage space"
優點： "Great crew and comfort for economy class."
缺點： "Food could be better"
優點： "Same level of exceptional service on this second leg of my journey. I am looking forward to my next two flights with ANA when i return home."
優點： "Great service, on time."
缺點： "Seats were designed for Japanese folks. Nothing like being stuffed into a center seat with narrow seats."
優點： "The flight attendants were so nice and the food was really good."
優點： "Service Politness of staff"
缺點： "Boarding at the gate Shuttle from gate to plane was too crowded Ascending to aircraft was almost a stampede"
優點： "I liked how much leg room we had. I also liked the movie selection and the food."
缺點： "It would have been nice to have water more frequently during the flight."
優點： "The staff on ANA are super friendly. The legroom on their big planes--even in economy--was excellent."
缺點： "The food was okay but not great."
優點： "Food was good and staff were very helpful. The boarding zone in economy class were easy , it started from the last to the front."
缺點： "Check in was a little bit confused, we arrived 5 hrs. Before our departure thinking that we can check in our luggage so we can rest in the gate area, but we had to wait 3 hrs to open the check in counter."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "The crew are so courteous and helpful."
優點： "Good service"
缺點： "baggage was broken."
優點： "All the service was good."
缺點： "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"
優點： "Food was quite good"
缺點： "the plane was Hot! So hot we couldn't use the blankets. The staff in Tokyo did not want to let me and my twin 11 yr olds board early. We need extra time to be organised and in our seats for a very long flight. If not we block the aisle. And that is without consideration for the fact that my daughter has limited sight so needs my help and it takes time. I was disappointed that they didnt come through the cabin from time to time with snacks as most airlines do on long haul flights."
優點： "crew from the check in to airplane very good"
優點： "The most impressive is consistenty great service from check in, in the air and online costumer service.. they are very pleasant , humble and genuine, always trying giving what you need."
優點： "The plane wasn't that full so I had a lot of space."
缺點： "the seat itself is still uncomfortable to put in the extended position to relax. Plus the headrest doesn't move very well so it's hard to get a comfortable head position when trying to sleep. The crew took forever getting everyone on the plane I have no idea why it took so long considering they're worn so many people on the flight. The food wasn't very good except for the marble loaf."
優點： "Cabin crew were really nice & helpful. My upgraded seat next to an open seat was really nice & comfortable."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "The friendliness of the staff and that the plane arrived on time with no delays. Leg room was ok. My luggage did not get lost. Entertainment selection was good. Overall it was good experience. The landing was smoothly done."
缺點： "Food was ok. Seats were not comfortable. Started feeling sick to my stomach because of the lack of sleep."
優點： "The service, the professionalism, and the wonderful Dreamliner Boeing 787 aircraft"
優點： "Seat was good and slept like a baby"
缺點： "Nothing really, slept the whole way"
缺點： "Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired)."
優點： "Good food and service"
缺點： "Delay too much time"
缺點： "Lounge is full and food in lounge not spectacular. Ground crew unfriendly"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "Not much to complain about. If the snacks can be provided at the galley freely, that would be perfect."
缺點： "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
優點： "Great flight. Plenty of leg room in economy section. Attendants polite, helpful and made you feel like you their valued customer. Would fly ANA again when traveling their routes."
優點： "On time, comfort, good food, good deal"
優點： "highly efficient processes on ground (Narita airport), clean and enough space in airplane, exteremely supportive and polite staff"
優點： "Nothing really major to complain about but nothing that went the extra mile..."
缺點： "The food was sub par.... And the service was very minimal. I felt that there were too few flight attendants for the large capacity of the Triple 7."
優點： "Boarding was easy and the crew and service were excellent. Overall, the food on this flight was also enjoyable."
缺點： "I find the 777 SFO -> Tokyo, and Tokyo -> SFO cabin gets too warm when trying to sleep. With a warm blanket provided, I would suggest keeping the cabin a bit cooler and providing extra blankets if people need them. Also the movie selection on ANA is not nearly as comprehensive as what United provides on international flights."
優點： "My son can not eat peanuts, I am so happy you offer the peanut free meals. And ANA always have good sevice."
優點： "The staff was so kind and quick to make everyone feel so comfortable. And the plane itself was already super roomy, so time flew as I spared the skies like I was back home in my living room."
優點： "I never find any problem with their detailed and kind treatment and service.Attendants are always smiling, efficient and pleasant."
優點： "Early arrival. Crew very good."
缺點： "Lack of seating choice. Standby tickets issued at Dulles 15 hrs ahead of flight. Tight transfer time."
優點： "Cabin comfort"
缺點： "Only two Hindi movie"
優點： "Excellent service and food"
優點： "The flight attendants are awesome. They are very attentive to your needs."
Dallas love field airport is really bad for Delta
I had to fly standby to get home otherwise I’ll have to spend another whole day in Atlanta they scheduled me on a flight 24 hours later from the one that I originally was scheduled on only because Delta canceled the flight
Serve some food to Main Cabin like Comfort +.
Plane got switched and I was moved to the back
Not much to expect from Alitalia these days. They should not be part of the Skyteam. They are way below the standard. Service is very poor and you do not feel welcome on board. Space is smaller, only water, no garbage college in between or before landing, dirty bathrooms and entertainment is so so.
Recovery is taking its toll, The Delta employees are burdened with the covid restrictions costing then undue time to make sure they are complaint and its hard to do. Federal law mandating restrictions above local law is ridiculous. I did like the new boarding back to front, been wondering a long time when airlines would figure that out, but drop all the categories for pre-boadrings, only have one: Special needs, Military and 1st class, one call then back to front, half the plane was onboard before it got efficient.
缺點： "Overall not bad. Food service can be better but it is due to the pandemic currently. Overall excellent flight!"
優點： "My favorite airline to travel from Denver to Puerto Rico, round trip, and in Atlanta I will make the stopover, I also feel so safer to travel with my cat ... they are the best airline in everything"
缺點： "Let people who travel with pets earn extra points for taking them with Delta"
優點： "Flight was short and pilot got me there safely. Kept passengers informed about delays."
缺點： "Absolutely claustrophobic cabin with uncomfortable seats and no leg room. I paid for first class and ended up in the back of the plane. No drink service. Flight to MSP was far superior"
缺點： "even though I was in Delta One -- the seats in the reclined position were kind of narrow, arm rests in the way made it difficult to turn over, IF I were trying to sleep. but i loved being in first class -- the only way to go on a long flight :)"
優點： "Missed it"
缺點： "Give me back money"
優點： "Very nice, pleasant crew."
缺點： "Extended turbulence was very uncomfortable. One toilet out of service. Otherwise good flight."
優點： "There was an incredibly large passenger next to me and I was essentially afforded only a quarter of my seat. It is not really fair for anyone to have to sit next to someone taking up twice their seat."
缺點： "Seat assignment for me and my traveling companion was done at gate. We had to sit in 2 different rows."
缺點： "Even the comfort seats are crammed together too close. One can barely move. Dreadful"
優點： "On time"
優點： "Decent drinks and food. Attentive crew"
缺點： "The lady who sat beside me kept asking questions"
缺點： "They were short 1 flight attendant, delayed us for 3 hours"
優點： "Boarding was easy. Checking in was easy, the overall flight was quiet and quick and on time"
缺點： "Nothing to report here"
優點： "Decent service"
缺點： "I booked with KLM (sky team) two separate return bookings on via SKY TEAM JFK > heathrow (delta) Heathrow > Amsterdam (klm) On the return leg, I couldn’t check my bag all the way through to JFK even though I stayed on SKY TEAM carriers. That should be possible, otherwise the value of staying in SKY TEAM isn’t as valuable to me."
優點： "Crew was very kind"
缺點： "Delta delayed us SEVEN times and I type this as we are rounding our 30th minute waiting to get off the plane at Logan."
缺點： "2 1.5 hour delays for things that Delta messed up"
優點： "The leg room in comfort+ was nice."
缺點： "I didn't like how the cabin temperature was freezing cold. My wife and I were wearing long pants and sweaters and were still freezing. We asked the flight attendants twice for blankets and each time they said no. I know they had extra blankets but for some reason they did not give us one. I thought that sitting in comfort+ they'd at least give us the comfort of a blanket but I guess not... Oh well."
優點： "The flight attendant, Winsom, was fantastic."
優點： "Friendly service"
缺點： "The booking was done through vayama and the confirmation numbers didn't match with delta's. It was confusing. I had to talk to a delta rep and give her the eticket # and at that point, she gave me a new confirmation #, that I was able to use to check in with on delta"
優點： "I have always known of airlines to offer preboarding to those military members in uniform or on official orders. Delta took it one step further and allows prior service members to board also."
優點： "The free TV was nice."
缺點： "A tiny bag of pretzels is a stingy snack. Aeromexico gave us a croissant with two pieces of cheese,applesauce and a square of chocolate."
優點： "We were traveling with a toddler and infant but put in different row because the tickets were purchased separately. Gate staff promptly put us together and even bumped us up to delta comfort. Was a very pleasant trip. Thanks delta!"
缺點： "The flight is delayed 3.5 hours."
優點： "Flight crew took very good care of us. They served several snacks, meals and free wine on the 8+ hours flight from Prague to NYC. The hot towels to freshen up before meals was a nice touch!"
優點： "On time departure and arrival, clean plane. Enough space for your carry on."
缺點： "Despite having 15 open seats on the earlier flight, I needed to pay $75/person to take the earlier flight. I chose not to do this. Would I have loved to get home 2 hours earlier."
優點： "Transfer from SAT flight. Bathrooms clean. Short walk to new gate. Food or snacks available. Plug in for phone available. Boarding staff friendly. Plenty of overhead. On time. Service inflight friendly and prompt. Baggage prompt and pickup by family with no problem. Staff helpful and friendly. Crew efficient despite full plane. On time."
缺點： "Seats with no power. Boring and predictable snacks."
缺點： "My status as elite plus was no considered to get a good seat or the chance to upgrade. The frequent flyer number from Aeromexico was not passed correctly to Delta aystem and it caused all these issues"
優點： "Nothing about it was good. They made us Americans feel so unwanted."
缺點： "The staff was rude"
優點： "Troy, Karee, and all of the staff on board were amazing! One of the best flights I have ever been on. Hope they are the crew for my flight home."
優點： "Comfortable seats, pleasant crew, excellent entertainment, all good great but burrito snack."
缺點： "No electronic check-in; No seat assignment; will be avoiding flying Delta"
優點： "Entertainment was great. Many options"
缺點： "When we arrived for check in we were told we did not have seats assigned, even though I had picked seats previously. At the gate we were told the flight was very full so we would not be able to sit together."
優點： "Love Delta...plenty of legroom. Nearly always on time"
優點： "I had a great seat (exit row) with lots of legroom. They provided a free breakfast, and it was actually pretty good. A few hours later i was hungry and tried to buy some food but the cabin crew just gave my another breakfast item. The flight arrived on time, and the luggage was delivered a few minutes after I arrived at the baggage area."
缺點： "Nothing. It was a very good experience."
缺點： "I've only experienced delayed flights with Delta ... and this was no exception. It wasn't weather-related, nor a late flight delivering a plane - just no ground crew to service the plane between flights."
優點： "The prompt transfer"
缺點： "My one piece of hard shell luggage has a special, difficult way of latching. As long as nobody opens it, it stays fine for shipping. The problem is your greedy Chinese luggage handling thieves who work for your airlines in Chinese airports. Whenever they can steal from luggage, they always try to steal from passengers, particularly American. I have had multiple experiences with theft from Chinese airports. I have been to China and back to the USA five times. Many times, items have disappeared from my suitcases in Chinese airports. That is why I decided not to move to China to live but instead move to Indonesia. However, if I fly any plane that transfers my luggage in China, I can usually expect to have my luggage robbed. Although this time, nothing was missing from my luggage, that fact that your people had to wrap my suitcase in plastic (because they did not know the secret for relatching it) and resend it a day later, that is proof that one of your airport personnel opened it to see what he could steal and then got caught because he could not close it again. I am really really really tired of you Chinese thieves. I blame all of you because you are all a product of Mao Tse Tung’s godless atheistic evil society. The Chinese have proven to me again and again that they cannot be trusted. A Kong Chinese official even stole my Ohio driver’s license when I transferred through that airport on a previous trip to Jakarta. I understand your problem. If you fire all dishonest luggage department workers, you will not have any workers remaining. That is why you will always rank as a third world backward primitive society even though you buy expensive airplanes that you don’t build and dress your people up like professionals which they aren’t. AS LONG AS Chinese airport luggage people are dishonest and cannot be trusted, your entire airline is a failure. That is not prejudice against Chinese people. I know some honest good ones. They are all Christians, the kind of good people the corrupt Chinese government hates. An atheistic country is an evil country. Do not expect to be respected by honest people. You people clearly do not deserve it. You are still in the stone age when it comes to professionalism which requires total honesty, a quality which your luggage handlers consider to be dispensable. Such cave men they are!"
優點： "The new plane was great. TV's on each seat back w/ great entertainment options"
缺點： "Flight was scheduled to leave early, the plane arrived, but they couldn't turn the plane around fast enough. We left the gat late, then pilot said we would still be arriving half an hour early. We arrived about 45 minutes late, and that was a problem because our connecting flight was due to depart now in 15 minutes. Lightning forced the airport to shutdown, which was great, we had a chance to catch our flight, but we were stuck in the airplane, and we couldn't get to our gate until the all-clear. I know this is not Delta's fault, but they did arrive quite late on a flight that, according to them, would be early. They also never communicated to the other flight that there were several passengers catching that connection. So by the time we had ran to catch our connection they had closed the ramp. Lightning hit again, and they shutdown the airport once again, so the airplane was still at the gate for about an hour, and they did not allow the 20+ passengers to board that plane, which was right there. So frustrating. The only thing that saved it was that our new flight was the new airbus, and although it left an hour and a half later, the comfort level was phenomenal."
Original flight delayed, rebooked in 9 hours in delays
Everything was pretty quick!
優點： "The Consistency!"
缺點： "Location of the gates in Charlotte are always so far away from one another!"
優點： "Nothing Not happy with the airline Canceled this reservation less than a week after I booked it Would not refund me"
缺點： "Stewardess forgot to give me my coffee"
優點： "The plane didn’t crash"
缺點： "The air smelled like a dirty diaper, seats are over priced for the very little improvement over basic economy"
優點： "Nice crew and comfortable seats. It was a fairly smooth ride."
優點： "The crew was good in first but ooor in baxk"
缺點： "More room for bags"
缺點： "Another American Airlines delay"
缺點： "The baggage claim took forever. And the flight was late."
缺點： "The plane was so small no roller bags could be accommodated. All bags were gate checked. Retrieving all those bags while on the jetway was difficult"
優點： "I hated the whole experience"
缺點： "I’ve never flown American Airlines and the flight was on time."
缺點： "Check in at originating and connecting flight very difficult. American Airlines could not find reservation on British Airways system. Was asked multiple times if I truly was booked on the flight. Four+ hour delay due to mechanical issues, delayed by union issues."
缺點： "Sat on the ramp for an hour with no A/C, no water. Jaded crew. Not good overall."
優點： "Think I said this before. Up graded to 1st class because the flight to Miami was do horrible."
優點： "Much better flight in 1st class than in cattle car. Not happy about the extra cost just so not to be misrtsble."
優點： "Not happy having to spend the extra money to fly 1st class because the flight from Phoenix was so terrible."
缺點： "Flight delayed 2hrs - but no fault of the airline."
優點： "I was in first class thanks to an upgrade. The flight attendant was very nice. But the amenities are total garbage - no seatback in-flight entertainment, no power."
缺點： "No in-flight entertainment except on your own device. No power, ensuring your device will die on a long flight. The old US Airways fleet from the Northeast is awful."
優點： "All was good with the flight. It was a bit cramped, but it was an old full flight. Not a big deal"
缺點： "Nothing really"
優點： "Food was better than expected, entertainment options were good."
缺點： "If all airlines would just board the people at the back of the plane first, it would go a lot faster."
缺點： "Too many delays that made me miss the original time I was to catch my connecting flight. Missed my appointment in Spain as a result..."
優點： "On time. Quick boarding."
缺點： "The delay out of Charlotte but the staff did a great job keeping us informed and boarding as quick as possible."
優點： "I got there on time and they didn't lose my luggage."
缺點： "The planes are too cramped, costs are too high, staff just love pointing out a carry on isn't a carry on even though it's sold as one and fits in every other airline's definition of one. Boarding process is ridiculous."
優點： "Flight was delayed then cancelled. No explanation, apologies, or provision for accommodation was made or offered!"
優點： "The crew was friendly, the seats were comfortable, the lav was large enough to turn around in, and we arrived in plenty of time to catch our train out of Frankfurt."
缺點： "The movie selection didn't have anything interesting."
優點： "It was a small plane so the crew pulled larger totes and packed them separately. It worked very efficiently given the circumstances."
缺點： "Very tight quarters, but ok for short flight"
優點： "excellent flight. on time and no issues"
優點： "Entertainment, seating room"
優點： "The crew was very nice. It was Christmas so the flight was not full."
缺點： "It was a short flight, so it was fine."
優點： "On-time arrival; competent crew"
缺點： "Nothing; the flight was OK."
優點： "Comfortable and wide seats in coach - as wide as or wider than my usual airline. Flight attendants were friendly and helpful. I had bad experiences with American in the past, but this one was surprisingly pleasant."
缺點： "No free entertainment or meals."
優點： "Good movies"
缺點： "not enough food"
優點： "I am not comfortable flying so for me, flying makes me nervous"
優點： "On time"
缺點： "Paid extra for seat and I don't see why. It wasn't any better than lower priced seats. American boarding process is unnecessarily complicated. Board from the back forward like Alaska does."
優點： "it was ok"
缺點： "I paid extra for a window seat but had to sit in different spot. Set in isle seat"
優點： "Great crew on Sacto flight. More comfortable than Phoenix flight because not full."
缺點： "Had to wait for crew delayed by weather. No gate when we got to SMF. Luggage took way too long to come off. Lots of turbulence - not your fault - but I HATE it."
缺點： "The sound did not work in my assigned seat. I could not watch any movies or partipate in any games."
優點： "Crew was attentive and nice. Pilot kept us updated on our delayed departure."
缺點： "The departure was delayed due to maintainence issues. Every time that occurs, there are long delays to complete the paperwork. No problem with wanting a well maintained plane, but there should be some quicker way to complete the documentation."
優點： "We were able to board first. The round trip flight was overall amazing. American Airlines is awesome when it comes to active duty flying. When try let him board early and took his luggage they also did the same for me as his wife and it was a great experience to know they care for both of us."
缺點： "I didn't like the lady we sat next to! But you can't help that. So you all did amazing!"
優點： "Either BA or American Airlines didn't know that We got switched by BA TO AN EARLIER FLIGHT TO JFK!. When we arrived in PIT we almost missed our flight to JFK. The American desk agent at check in had to walk us thru security because of this. OTHERWISE EVERYTHING ELSE WAS OK."
缺點： "See above."
優點： "On time, clean plane."
缺點： "Crew announcements are too loud! What is that all about?"
缺點： "In seat entertainment"
優點： "Hot tea to warm me up. Friendly flight attendants"
優點： "Trip was quick bags came quickly also and everyone very nice!!"
缺點： "Cost of everything in airports!! Ridiculous!!"
優點： "Quick flight"
缺點： "Never given complimentary beverage"
The airline did not tell me about a special form I had to have filled out and that the Korean government had to accept. Because of that I lost my flight and I lost my ticket. Canadian airlines should have told me I needed an ETA form and I have to send it to Korea and it has to be accepted and returned. I got to the airport at 4:00 a.m. and by 5:20 it had not returned yet and so I lost everything. This was a very important trip to me and now I'm really upset and disappointed and so sad that I didn't get to go. I think the airline should tell you if there's some form that you have to fill out. I looked on the internet and didn't see anything about this and didn't know anything about it until I got to the airport. Then I called Canadian airlines and they just wanted to show me another ticket but this ticket was much more expensive and then he convinced me to cancel the ticket when actually the agent could have put me on a later flight. It was and he is one of the worst experiences I've ever had
They lost my luggage along with other people’s luggages. Rediculous
It was chaotic, not organized at all. Flight was delayed.
Flight was efficient, left and arrived early. Good selection of entertainment, reasonable amount of seating space even though the flight was full. Only blemish was at check in, where the agent demanded to see our proof of vaccination in physical form (my wife didn't have hers). This was shocking because we had uploaded the documents for the round trip through the AC website, and received confirmation from AC. Eventually she settled for an ArriveCan receipt. Thankfully I had completed that process. Why do we need to submit proof of vaccination forms to AC if the agents are not able to use that information?
優點： "The crew was really nice especially since it was a full flight."
缺點： "The boarding calls weren’t clear so many people kept boarding during the wrong zone. The entertainment was good, but the interface was really old."
優點： "Everything was great. From food to entertainment was great."
優點： "Crew as always with air Canada were very accommodating. Always smiling!"
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
缺點： "Entertainment system kept kicking out & had to start over. Gave up"
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
缺點： "Steward. & meals"
優點： "Great food and good space for economy"
優點： "Seats were comfortable. Food was OK."
缺點： "Flight was delayed for 3 and half hours."
缺點： "Flight delay led us to miss our connecting flight. Air Canada then lost our luggage for 6 days on our honeymoon!"
優點： "I got from point A to point B"
缺點： "I lost over a day of my trip because a flight was cancelled and wasted 6 hours trying to rebook with no help from the staff, who were extremely rude. Everyone on the canceled flight had to be aggressive at getting a new flight booked because there was no help. Every time you asked an associate from Aur Canada for help, the passed the problem off not taking any responsibility. If your name is on my ticket, then it's your responsibility. Worst experience traveling by far. Also lost over a day of my expensive trip that I've been waiting to go on for awhile and saved my money for a year. I lost hundreds of dollars in events and hotels. Avoid Air Canada if possible"
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
優點： "Service was efficient and pleasant. Complementary drinks and snacks were served. This was a nice surprise!"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
缺點： "I am glad I survived this experience. It was worse than PanAm flights in the 1980s... no TV, basic care ... except PanAm served better food. I was really sorry for the flight crew that they have to serve on this plane."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
缺點： "a long 5 hr flight, they just give you a drink!!!!(they cant afford even a little bite?) Even at the time of the drink they bypass my line and we had to ask and she said sorry!! We did,nt get the usual boarding notification by e-mail 24hrs before??"
優點： "The people at Air Canada were friendly and clear with what was going on."
缺點： "Flight was delayed even though the plane was at the gate."
優點： "Captain had made up for delay we had at the take off so we came in Paris almost as planned."
缺點： "Crew and service was rushed our and food was handed to us without direst addressing or eye to eye contact. It was on bases "TAKE IT IF YOU WANT"."
優點： "Boarding was on time and orderly."
缺點： "We requested for seat in the front and nothing was available. We were placed at the back of the plane one to the last row. There was many open seat in the front?????? Either inefficient or malicious. Our over head compartment was full with flight equipment and supply."
優點： "Just about everything. And to top it all off, I found that the air inside the cabin was very good and so I arrived after 14 hours on board without red eyes and a headache"
優點： "They our sits for a better one because of my 6 year old son."
缺點： "The security check took so long. We made it last minute even thought we were in the airport more than 1.5 hours before the flight (as recommended)!!"
優點： "We got there safe."
缺點： "Got to airport in morning only to find out flight delayed 3.5 hours. No prior notification so instead of waiting in my comfortable home I got to wait at airport. Check in lady was a witch - sorry I made you do your job. Bounced my luggage for being 3 lbs over. Lame excuse of plane mechanical problems for delay. My girlfriend flew same flight 10 days earlier and had same thing happen. If Air Canada has that many mechanical issues I'm not feeling warm and fuzzy about them."
缺點： "Plane was broken. Air condition did not worked. Flight was 2.5 hours late. Missed our connection to Budapest."
優點： "I was not expecting much from the small aircraft, but there was so much leg room that my very tall husband actually fit in the seat and his knees didn't touch the seat in front of him like usual. And, there was an in-flight entertainment system, also unexpected. Kept the kids happy."
缺點： "I gave 1 star for food because there wasn't any. Air North has cookies."
缺點： "Not serving a meal on a 5 1/2 hour transcontinental flight is unacceptable. Just because you can get away with it doesn't make it good policy."
優點： "The crew was very nice and accommodating and the flight itself was great"
缺點： "We had a 2 hour delay and almost missed our connection"
缺點： "Without notice, flight was delayed more than 3 hours."
優點： "The staff offered a hotel and voucher for for 24hr delay but I was still unable to make up for lost travel time."
缺點： "I missed my connecting flight to Dublin because the plane was delayed nearly three hours. I received a new ticket for 24hours after my oringial connecting flight. When I arrived in Dublin my baggage had been placed on the wrong flight."
優點： "The entertainment options were decent. Food wasn't bad. The crew courteous and helpful."
缺點： "The booking and ticketing department for Air Canada messed up quite a bit with our trip overall. It wasn't just one narrow event: even after the delayed flight, and 6 hour phone call to get rebooked, we had to use international roaming charges at the Shanghai airport to call and get them to correct an error they made with our flight out of Shanghai. The flights themselves were alright, but I want to use every opportunity I have to complain about the booking and customer service process."
缺點： "10:30am flight delayed for three hours. They moved my flight to 7:30am and no one told me. Someone claims they did not have my email address. The thing is, I received at least three emails prior to the flight from AirCanada, one was my itinery. So whoever couldn't find my email address must be looking on another planet or something."
缺點： "Flight delayed. Attendant told us to come back tomorrow and we could get on the same flights just a day later. Really?? not that stupid. Had problems getting a room overnight - management said we weren't in the system. Gentleman at air canada desk very rude - even told his partner in front of us he couldn't stand this part of his job."
優點： "Flight got delayed twice I had to go to the airport 3 times, finally the personal change me to another airline. I payed over 250 just in taxi to and from the airpor, plus 300 dollars in hotel reservations plus 250 in tours. The airline other than continue rebooking and printing more and more boarding passes did nothing"
缺點： "Flight got delayed twice I had to go to the airport 3 times, finally the personal change me to another airline. I payed over 250 just in taxi to and from the airpor, plus 300 dollars in hotel reservations plus 250 in tours. The airline other than continue rebooking and printing more and more boarding passes did nothing"
優點： "Food service was well timed, every time we got hungry, a new meal or snack arrived. Movie options were good."
缺點： "Food quality was mediocre. Boarding in Istanbul was a circus with our passports being checked 5 times and a supposedly "random" search of carry-on baggage, but almost all passengers were subjected to it. User interface of entertainment screens was slow and not helpful ( I have to click on each movie to even see the title? Terribly time consuming. ). Flight was in the middle of the day, but windows were darkened to make it look like night time almost the whole way. Why can't we control our own Windows?"
優點： "On time arrival."
缺點： "The crew left the lights on the entire flight and it was a red-eye flight. Boarding was disorganized and made us late. Service on the flight was very poor and slow. Took them all flight just to pass out drinks."